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FULL YEAR ANDFOURTH QUARTER 2001 RESULTS
Presentation to Analysts and the MediaZurich, March 12, 2002
Slide 2
PRESENTATION
§ Q4 AND 2001 RESULTS SUMMARY
§ CONSOLIDATED RESULTS Q4 2001
§ ASSET QUALITY & CAPITAL ADEQUACY
§ BUSINESS UNIT RESULTS
§ PRIORITIES / OUTLOOK
§ SUPPLEMENTS
Slide 3
MAIN STRATEGIC ACHIEVEMENTS IN 2001
§ Broadly maintained market positions in all of the Group’s core businesses, notably combined market position of CSFB and DLJ
§ Continued momentum and good results in asset gathering / asset management businesses given weak financial markets
§ Steps taken at Credit Suisse First Boston to take full advantage of excellent starting position to be one of the leading investment bankss New top management appointmentss Consistent ‘one-firm culture’ approachs Implementation of cost reduction initiative, to adapt cost base to market
conditions and peers
§ Streamlining of organization into two business units, CSFS and CSFB, to achieve synergies and enhance client focus
§ Continued focus on client service, improving risk and complianceenvironment, cost management, retaining and attracting best employees, and shareholder value
Slide 4
HIGHLIGHTS Q4 AND 2001
§ Q4 net operating profit * CHF 616 m, reported loss of CHF 830 m
§ 2001 net operating profit * CHF 4.0 bn, reported net profit of CHF 1.6 bn,down 45% and 73% respectively versus 2000
§ Results affected by CSFB net operating losses * in Q3 and Q4(CHF 204 m / 327 m), due toØ weaker FI revenue Q4, losses incl. Enron, ArgentinaØ increased credit provisionsØ private equity write-downs
Q4 CHF 1.4 bn pre-tax exceptional items at CSFBSwiss Life write-down of CHF 370 m in H2
§ Solid results in all other businesses given weak market conditions
§ Strong new asset inflow - CHF 66.4 bn, up 14% versus 2000
* excl. amortization of acquired intangible assets and goodwill as well as exceptional items, net of tax
Slide 5
OVERVIEW Q4 AND 2001 RESULTS
Net operating profit *, CHF m
Reported net profit, CHF m
Operating ROE *
Operating EPS *, CHF
Capital repayment per share, CHF
Net new assets, CHF bn
AuM, CHF bn
Q4/01
616
-830
6.6%
0.52
-
17.9
12.01
1,425.5
Change fromQ3/01 2000
- -45%
- -73%
- -49%
- -
+152% +14%
Change from09.01 12.00
10.5% 2.4%
12M/01
3,974
1,587
10.0%
3.33
2.00
66.4
12.00
1,392.0* excl. amortization of acquired intangible assets and goodwill as well as exceptional items, net of tax
Slide 6
OVERVIEW 2001 RESULTS
§ CSFS, CSPB, and CSAM posting strong results given market conditions, with net operating profit of CHF 4.0 bn (2000: CHF 4.8 bn)
§ CSFS: - Insurance businesses down 18%, better technical results, lowerinvestment returns
- CSB down 4% on lower transaction volumes- CSPF launched in Germany and Spain in Q4
§ CSPB: CHF 33 bn NNA, 7.2% growth; operating return on AuM 50 bp
§ CSAM: CHF 9.2 bn NNA; operating return on AuM 6.7 bp
§ CSFB: - 2001 net operating profit of CHF 571 m; revenues affected by weakmarkets, post-acquisition cost structure, and exceptional items
- Reduced headcount by 2,500+ in Q4; bonus per capita down 49%
Slide 7
marketmovements& structural
effects
acquisitionsCSFS
CSFBCSAM
CSPB1,392.0
33.0
7.9
9.216.3
32.7
65.61,425.5
in CHF billion
AuM 12/00 AuM 12/01
GROWTH IN ASSETS UNDER MANAGEMENT
§ Net inflows of CHF 17.9 bn in Q4, up on seasonally weak Q3
§ CHF 32.7 bn from acquisitions, net of sale of Winterthur International
CHF 66.4 (+4.8% p.a.)
net new assets
Slide 8
19%14%19% 17% 14%
11%28%16%
28%
22%
51%
44%50%
41%
43%
19%
14%15%
14%
22%
Q4/00 Q1/01 Q2/01 Q3/01 Q4/01
in CHF m *
8,720
11,182
REVENUE§ Revenue drop reflects weaker result at CSFB (fixed income, Argentina, Enron)§ Net interest income from trading portfolio down, trading line also affected by
lower market volatilities
Insurance + 21%
Trading - 54%
Change vs.Q3 2001
Balance sheet - 20%business
Fees & + 9%commissions
8,161
10,63111,091
* totals include other income
Total - 6%
Slide 9
406 483 502 502 699
2,308 1,954 2,214 1,954 2,272
(2,017) (2,780) (2,552)(1,944) (724)
(181)(194)
(221)(189)
(209)
6,0305,154 5,276
4,625
5,959
Q4/00 Q1/01 Q2/01 Q3/01 Q4/01
in CHF m
Depreciation * + 39%
Other op. exp. + 16%
Change vs.Q3 2001
Personnel - 12%expenses
(retention pmts.)
(w/o bonuses) - 63%
7,732
OPERATING EXPENSES
8,675
§ Cost / income ratio * of 93.1% (Q3/01: 88.7%), reflecting exceptional items§ Non-personnel expenses up largely on acceleration of 3rd party fees and
depreciation of capitalized IT
7,5967,8688,467
* excl. amortization of acquired intangible assets and goodwill
Total - 2%
Slide 10
EXCEPTIONAL ITEMS IN Q4
Operating incomePersonnel expensesDepreciation of non-current assetsValuation adj., provisions & lossesTotal, pre-taxTaxesTotal, net of tax
n.b.Bonus over-accrual in 9M/01
in USD m
-20-583
-7-235-845199
-646
340
FX rate@ 1.69 in CHF m
-34-985
-12-397
-1,428336
-1,092
575
Slide 11
CONSOLIDATED INCOME STATEMENT
Operating incomeOperating expensesGross operating profitDepreciation of non-current assetsValuation adj., provisions & lossesProfit before e.o. items & taxese.o. items, netTaxesNet profit before minority interestsNet profit
Q4/01CHF m
8,161-6,8971,264
-1,126-1,289-1,151
-257538
-870-830
Q3/01CHF m
8,720-7,2301,490-889-653-52
6-117-163-299
Changeto Q3/01
-6%-5%
-15%27%97%
-----
Q4/00CHF m
10,632-7,4623,170-667-425
2,078-1,558
139659590
Slide 12
RECONCILIATION TO NET OPERATING PROFIT
Net profit
Amort. of acquired intangible assetstax effect
Amortization of goodwill
Exceptional items / restructuringtax effect
Net operating profit
Q4/01CHF m
-830
203-73
224
1,428-336
616
Q3/01CHF m
-299
197-67
190
--
21
Changeto Q3/01
-
3%9%
18%
--
-
Q4/00CHF m
590
157-44
103
1,499-425
1,880
Slide 13
ASSET QUALITY CAPITAL EXPOSURE & PROVISION DEVELOPMENT
12,105 10,9648,347 7,926 7,072 6,270 5,918
1,9041,887
1,479 1,804 2,668 2,895 3,748
YE 98 YE 99 YE 00 03/01 06/01 09/01 YE 01
CSFB
CSB &CSPB
Non-performing loans (NPLs) *, in CHF m
* includes loans and loan equivalents
NPLs as%age ofcredit exp. * 4.1% 3.4% 2.4% 2.3% 2.3% 2.2% 2.4%
Coverageratio of NPLs 63% 63% 63% 62% 60% 56% 59%
CSFBin USD1,484
CSFBin USD1,792
CSFBin USD2,237
Slide 14
5%
13% 16% 16% 14% 15% 14%
38%
43% 44% 43% 45% 44% 43%
4%4%5%5%6%
37%36%36%35%38%
YE 99 YE 00 03/01 06/01 09/01 YE 01
TOTAL COUNTERPARTY EXPOSUREBY RATING
R5 - R7 or N/R(non-investment grade)
R4(BBB)
R1 - R3(AAA - A)
R8(impaired / non-performing)
in CHF bn418431423405373 400
Slide 15
CREDIT SUMMARY
§ Continued improvement in NPLs at CSB
§ Clear deterioration in CSFB's loan and exposure book
2001 credit costs / total counterparty exposure (in basis points)
3870
38
1820
Q1 Q2 Q3 Q4CSG cons.
full year rate18 1717
2410
Q1 Q2 Q3 Q4CS & IPB LEs
52
109
53
1526
Q1 Q2 Q3 Q4CSFB LE
Slide 16
CAPITAL ADEQUACY - CREDIT SUISSE GROUP
06.01
25,97022,151
261,550256,317
9.9%8.6%
03.01
25,69921,795
250,392245,074
10.3%8.9%
12.00
27,11120,999
239,465231,939
11.3%9.1%
09.01
21,32519,771
237,347234,379
9.0%8.4%
in CHF m
BIS tier 1 capital, consolidatedBIS tier 1 capital, bankingBIS RWA, consolidatedBIS RWA, banking
BIS tier 1 ratio, consolidatedBIS tier 1 ratio, banking
Insurance solvency(proxy calculation estimatebased on EU approach)
12.01
21,15519,402
222,874219,707
9.5%8.8%
155%
Slide 17
CREDIT SUISSE FINANCIAL SERVICESHIGHLIGHTS Q4 AND 2001
§ Q4 net operating profit CHF 206 m in Q4 (CHF 303 m excl. CSPF),down 8% on Q3, largely due toØ Transaction-related charges for divestment W'Intl.Ø Lower investment return at WLP
§ 2001 net operating profit CHF 1.4 bn (CHF 1.7 bn excl. CSPF),down 24% on 2000, in view ofØ Lower investment return from insurance unitsØ Continued investments in CSPF
§ 2001 costs Affected byØ accounting changes (CHF 267 m)Ø net effects of insurance acquisitions (CHF 205 m)Ø partially offset by non-organic premium growth
§ Operating ROE / ROIC 12.9%, or 16.5% excluding CSPF
§ AuM Ø Flat at CHF 274.2 bnØ CHF 7.9 bn NNA (CHF 3.3 bn in Q4)
Slide 18
WINTERTHUR INSURANCEHIGHLIGHTS 2001
§ Premiums Up 12% to CHF 18.4 bn, 11% organic growth
§ Net operating profit CHF 536 m, down 28% on 2000, combination ofØ Improved combined ratio of 105.6% (down 0.9 points)
- 76.7% claims ratio, down 0.5 points on furtherimprovement in Europe, partially offset by weakerN-America result
- 28.9% expense ratio, down 0.4 points on expense controlØ Lower investment return of 6.9% (4.6% current, 2.3%
realized gains) in view of market conditions (7.5% in 2000)Ø Transaction-related charges for divestment of W'Intl.
§ Progress update Continued progress in strategic focus, exitingunderperforming marketsØ Completion of acquisition of CGNU business in BelgiumØ Winterthur International divestedØ Announced sale of branches in France and Austrian subs.
Slide 19
WINTERTHUR LIFE & PENSIONSHIGHLIGHTS 2001
§ Premiums Up 13% to CHF 17.4 bnØ 10% organic growthØ Premiums ex-Switzerland above 50% for the first time
§ Net operating profit CHF 578 m, down only 5% on 2000, combination ofØ Improved expense ratio of 10.9% (down 0.2 points)Ø Lower investment return of 4.8% (4.3% current, 0.5%
realized gains) in view of market conditions (6.9% in 2000)Ø Solid performance in all core markets
§ Net new assets CHF 3.9 bn vs. CHF 2.7 bn for 2000
§ Progress update Strategic focus on profitable growthØ Acquisition of largest Czech pension fundØ Announced withdrawal from French and Austrian markets
Slide 20
CREDIT SUISSE BANKINGHIGHLIGHTS Q4 AND 2001
§ Q4 net operating profit CHF 114 m, down 25% vs. Q3, largely due todepreciation of capitalized ITØ Operating income stable, 233 bp net interest marginØ Operating expense down (personnel cost -14%)
§ Operating ROE 10.5% in Q4; 14.5% for full year
§ 2001 net operating profit CHF 632 m, down 4%decrease in credit provisioning offset by lower feeincome and higher depreciation
§ Net new assets Ø CHF 1.5 bn in Q4 and CHF 2.8 bn for 2001;Ø Growth in funds business of 3% in 2001,
outperforming the market
§ NPLs Decreased to 4.5% of total exposureØ Down 2 %age points, or CHF 2.4 bn on continued
progress in workout portfolioØ NPL coverage ratio at 59%
Slide 21
CREDIT SUISSE PERSONAL FINANCEHIGHLIGHTS Q4 AND 2001
CSPF reporting format includes European onshore affluent offering aswell as youtrade
§ Progress update Operations further expanded(launches in Spain and Germany)Ø Around 600 financial advisorsØ 35 locations in Italy, 18 in Spain, 10 in GermanyØ Italian platform important in capturing repatriated
money
§ Established areas Continued growth, AuM at CHF 6.6 bnØ +10% vs. 09/01Ø Net new assets of CHF 0.5 bn in Q4 (CHF 1.2 bn for
the year)
§ Q4 net operating loss CHF 97 m (full year: CHF 383 m) reflectingcontinued investments
Slide 22
CREDIT SUISSE PRIVATE BANKINGHIGHLIGHTS Q4 AND 2001
§ Net new assets Ø CHF 7.5 bn in Q4 (CHF 33.0 bn for the year)Ø Growth of 1.7% for the quarter, or 7.2% for
2001, mainly due to new product launches
§ Q4 net operating profit CHF 602 m, up 17% vs. Q3Ø Revenues up 3% vs. Q3Ø Expenses stable (up 1% q-on-q)
§ Margins Q4 gross and net margin: 120 bp and 53 bp resp.(up vs. Q3); 124 bp and 50 bp resp. for full year
§ 2001 net operating profit Down only 11% at CHF 2.3 bn, despite negativemarket environment and significantly lowertransaction volumes vs. 2000
§ Strategic progress Ø Launch of Global Private Banking Centre in SingaporeØ Award for "Best Use of IT in the Banking Sector" for
introduction of FrontNet relationship mgmt. PortalØ 3rd time "Best Private Bank in Asia"
Slide 23
CREDIT SUISSE PRIVATE BANKINGDEVELOPMENT OF GROSS MARGIN
64 65 67 64 67 66
47 45 4132 31 37
22 2717
18 22 21
0
30
60
90
120
2000 Q1/01 Q2/01 Q3/01 Q4/01 2001
114
133 137124125
Other revenueTransaction drivenAsset driven
in bp
alternative investments ìbrokerage îtrading î
alternative investments ì
-9 bp
120
Slide 24
CSFS BUSINESS MODEL AS OF 2002
Private BankingInternational
Private BankingSwitzerland Finance
& Products
Life & Pensions
Invest-ment
Mgmt.
Technology & Operations
Corporate &Retail Banking
Insurance
p Client reservoir, key for home market position (image, regulatory environment, leverage of cost base)
p Attractive businesses in their own right (ROE significantly above capital cost, stable)
Client segmentsDistribution Products
Infrastructure
§ UHNWI
§ HNWI
§ Affluents
§ Retail clients
§ Small businesses
§ Medium-sized corporates
Core private banking / wealth management
franchise
Slide 25
NEW CSFS - SYNERGIES / COST IMPROVEMENTS§ Need to adapt cost structure to reflect changing market conditions, by
s Bringing together retail and private banking platformss Down-sizing staff and support functionss Consolidating IT, operations and e-business infrastructure
Gross synergies/cost improvements (in CHF m)
P Reduction of 700-800 positions
Key measures and levers
350-400
600-650
2002 2003onwards
Headcount reduction
G&A cost savings and improvements
Revenue increase
70%
60%
15% 15%
15%
25%P Eliminate overlaps
P Enhance revenues, e.g. CH affluents
P Streamline e-business initiatives
P Reduce external costs
P Improve marketing effectiveness
Slide 26
CREDIT SUISSE FIRST BOSTONHIGHLIGHTS Q4 AND 2001 1/2
§ Q4 net operating loss USD 196 m,compared with USD 123 m loss for Q3
§ Q4 revenue declined 23% to USD 2.5 bn:Ø FI down 44%, Argentina and Enron losses Ø Equity revenues up 5%, IB flat (-1%), FS up 6%
§ Q4 operating expenses USD 2 bn down 32% on Q3 due toØ Lower personnel costs and incentive comp.Ø USD 340 m incentive compensation classified as
exceptional item
§ Higher credit provisions USD 370 m vs. USD 348 m for first 9 months
Slide 27
CREDIT SUISSE FIRST BOSTONHIGHLIGHTS Q4 AND 2001 2/2
§ Exceptional items USD 845 m pre-tax (USD 646 m net of tax)Ø USD 745 m cost reduction initiativeØ USD 100 m settlement with SEC and NASDR re
IPO allegations
§ 2001 net operating profit USD 338 m vs. USD 1.6 bn in 2000Ø Revenue up 14% to USD 14 bn, FI almost
doubled to USD 5.7 bnØ Equity down 23%, IB down 25%Ø Rankings / market shares broadly maintained
§ 2001 loss USD 961 m after USD 646 m exceptionalitems and USD 653 m amortization of acquired intangible assets and goodwill
Slide 28
CREDIT SUISSE FIRST BOSTONKEY MARKET SHARE FIGURES
RA = ranked analysts* 2000 rankings include DLJ for full year
Global M&A
Global Equity
Global Debt
High Yield
Equity researchAll AmericaEurope
2001 2000 * 1997
Rank
3
4
4
1
14
Share
25.2%
8.8%
9.1%
21.0%
56 RA26 RA
Gap to 3
none
1.7%
0.5%
none
none10 RA
Rank
4
5
3
1
21
Share
22.6%
10.0%
8.4%
16.4%
52 RA41 RA
Gap to 3
3.8%
1.5%
none
none
nonenone
Rank
5
5
7
10
1012
Share
12.3%
4.9%
5.4%
4.0%
13 RA8 RA
Gap to 3
6.2%
7.3%
3.2%
7.3%
26 RA26 RA
Slide 29
CREDIT SUISSE FIRST BOSTONHEADCOUNT
Investment Banking 2,664 4,553 2,965Equity 2,602 3,732 2,814Fixed Income 1,726 2,543 3,128PCS - 971 1,037Private Equity 73 350 341Other 37 221 13Total Front 7,102 12,370 10,298 10,271 - 17% + 45%Financial Services - 6,540 4,776 4,929 - 27% +++IT 3,259 4,218 3,902 3,897 - 7% + 20%Operations 2,269 2,635 2,223 2,248 - 16% - 2%Finance & Risk 2,107 2,445 1,880 1,861 - 23% - 11%Administration 1,761 2,327 2,073 2,124 - 11% + 18%Total Back 9,396 11,625 10,078 10,130 - 13% + 7%
CSFB TOTAL 16,498 30,535 25,152 25,330 - 18% + 52%
pro-forma 31 Dec. Target 31 Dec. 31 Dec.pre-merger 09.2000 2001 12.2001 vs. vs.
pro-forma pre-merger
> 5,000 (18%)reduction
Slide 30
CREDIT SUISSE FIRST BOSTONUPDATE ON COST REDUCTION PROGRAM
§ USD 1 bn cost reduction program announced Sept. 2001 – actions already taken will exceed this target
§ Headcount reduced by 2,500+ (Sept-Dec ’01) while preserving the franchise – annual savings will exceed USD 700 m
§ Other operating expense savings to exceed USD 300 m
§ Non-core businesses (CSFBdirect in US and UK, Autranet) sold for USD 660 m, run-rate relief of approx. USD 64 m (revenues 2001 were USD 151 m, operating expenses 2001 were USD 215 m)
§ Further focus on costs and staffing levels in 2002, in light of market conditions and outlook
Slide 31
CREDIT SUISSE FIRST BOSTONNEW MANAGEMENT STRUCTURE
OPERATINGCOMMITTEE (12)
Mack*, Carter**, Dougan, James, Lynch*, Murray*, Nides*, Ogunlesi**, Peek*,Sants**, Thornburgh, Volk*
* New to CSFB since mid-2001 (6)** Internal promotes / new to Operating Committee (3)
EXECUTIVEBOARD (27)
Mack*, Carter**, Dougan, James, Lynch*, Murray*, Nides*, Ogunlesi**, Peek*,Sants**, Thornburgh, Volk*, Brueckner**, Calello, Clark**, Cruz**, Dimaio**, Goodman, Healy, Jackson**, Meltzer**, Price, Quattrone**, Roby, Salzman*,Schloss**, Stonefield.
* New to CSFB since mid-2001 (7)** Internal promotes / new to ExB (11)
Slide 32
CREDIT SUISSE ASSET MANAGEMENTHIGHLIGHTS Q4 AND 2001
§ Revenue Q4 up 21% vs. Q3, 2001 revenue 9%down on pro-forma 2000 adjusted for DLJ
§ Expenses Q4 down 4% vs. Q3, 2001 down 11%on pro-forma 2000 adjusted for DLJ
§ Net operating profit CHF 139 m in Q4, CHF 322 m for 2001,down 5% vs. 2000; due to extraordinaryexpense re DLJ integration and higher tax
§ AuM Q4 CHF 1.9 bn net new discretionaryassets, CHF 9.2 bn in 2001
§ Operating return on AuM 11.9 bp in Q4, 6.7 bp for 2001
§ Acquisition of SLC Asset Management Group in UK
Slide 33
PRIORITIES / OUTLOOK
§ Focus for 2002s Deliver on cost initiatives across Groups Leaner and more flexible cost structure at CSFB to achieve
satisfactory results in unfavorable markets; position for upsides Implement new CSFS structure, maintain growth momentum
§ Revenue levels for 2002 at CSFB expected to be lower than in 2001
§ For CSFS 2002 results are unlikely to exceed 2001
§ Remain confident about long-term positive trends for financial services industry
§ CSG strategically well positioned with improved cost structure
Slide 34
CAUTIONARY STATEMENT REGARDINGFORWARD-LOOKING INFORMATION
This presentation may contain projections or other forward-looking statements related to Credit Suisse Group that involve risks anduncertainties. Readers are cautioned that these statements are only projections and may differ materially from actual future results or events. Readers are referred to the documents filed by Credit Suisse Group with the SEC, specifically the most recent filing on Form 20-F, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including, among other things, risks relating to market fluctuations and volatility, significant interest rate changes, credit exposures, cross border transactions and foreign exchange fluctuations, impaired liquidity, competition and legal liability. All forward-looking statements are based on information available to Credit Suisse Group on the date of its posting and Credit Suisse Group assumes no obligation to update such statements unless otherwise required by applicable law.