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“
”
[Wilson James] is a rst-class security company that continues to maintain
high levels of client satisfaction with many prestigious, high-prole accounts.
The company is committed to continual improvement in its systems and the
service it provides, which helps to maintain it as a benchmark company
for the sector NQA Inspector for the ACS
.
When it comes to protecting your business, the stakes
are high. There’s a constant risk of losing information,
assets or revenues through fire, theft or fraud. And
security breaches can result in negative publicity and
irreparable brand damage.
Wilson James can protect you
Wilson James delivers the industry’s highest quality
security services based on one key element: investmentin people. Through fair pay, excellent training,
management support and a maximum 48-hour
working week, we ensure our teams are keen,
attentive, competent and dedicated to minimising
risk across your business.
As well as redefining service quality, Wilson James
delivers excellent value for money. We can help
identify inefficiencies in your current security provision,
re-engineer costly working practices, and suggestinnovative technology solutions that reduce your
staff overheads.
Through our unique approach, Wilson James is
delivering great results for industry-leading customers.
We have contract retention rates of more than 95
percent, and unprecedented, low staff turnover of
less than 10 percent. Based on o ur performance and
commitment to quality, it’s no surprise that 100 percent
of Wilson James customers would recommend us.
T h e i n d u s t r y ’ s h i g h e s t q u a l i t y s e c u r i t y s e r v i c e s
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Wilson James security services
Wilson James delivers the highest quality security and
guarding services in the industry. Through consultancy,
we assess your existing provision and design a solution
that is tailored to your specific needs.
We have experience of delivering security and guarding
services to clients in an array of settings, from corporate
offices and galleries, to airports, warehouses and data
centres. Key services in o ur portfolio include:
• Security management
• Security guarding
• Remote and on-site CCTV and alarm monitoring
Wilson James front-of-house services
Through excellent training and working conditions,
Wilson James brings you the most effective, best
presented front-of-house staff. Our offerings span:
• Reception and concierge
• Switchboard and helpdesk
• Chauffeurs and drivers
• Mailroom and porterage
O u r s e r v i c e p o r t f o l i o
Wilson James value-added services:
At Wilson James, we strive to offer customers the
best-value security provision in the industry.
To achieve this, we take an in-depth look at your
existing security services and identify key areas of
inefficiency. We then suggest innovative working
practices and technologies that automate routine
tasks, improve security and reduce staffing overheads.
Specifically, we increase efficiency and value through
our suite of Wilson James value-added services,
which include:
• Service re-engineering and consultancy
• Risk assessment and auditing
• Electronic counter measures/bug sweeping
• Protection for executives
The Wilson James reception team consistently more than full their responsibilities.
It is to their credit that there are so many compliments and notes of
thanks from members of staff
Client, BG Group
“”
Wilson James has been a
leader in innovation for
our company Client, Linklaters”
“
d e l i v e r i n g e x c e l l e n c e a t e v e r y l e v e l
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S e t t i n g n e w s t a n d a r d s f o r s e c u r i t y p r o v i s i o n
Excellent pay and working conditions
Wilson James employees receive good rates of pay and
we remain the only company in the industry to work
a maximum 48 hours a week in accordance with the
Working Time Regulations. Part of our core philosophy
is to offer a good work:life balance, which helps to
increase job satisfaction and minimise employee
churn, ensuring the best possible security solution.
Leaders in training
Wilson James is committed to delivering the highest
quality security and front-of-house services in the
industry. To achieve this, we offer you training thatconsistently exceeds industry standards. The result is
a team of attentive, high quality, fully-skilled security
staff that deliver consistently excellent service to
your business.
“”
Wilson James has long proven
itself to be fully committed to
developing its staff at all levels Course Director,The People Develoment Team
“
”
The rst thing that hits you is
the quality of Security Ofcer
that Wilson James employs.
The working hours are great and
the teamwork between all shift
members is something I haven’texperienced before
Steve Povey,Security & Support Manager
Effective contract management
Wilson James Business Services Managers are rarely
expected to manage more than eight contracts each.
With time to focus on the strategic direction of
your contract, and supported by Customer Service
Managers, they ensure every team member is inspiredand motivated to achieve the best possible results.
Annual Technical Refresher training for every member
of the team ensures knowledge is kept fully up-to-date.
And, uniquely to Wilson James, all staff participate in
our Customer Experience Day training which promises
your visitors a warm and professional welcome.
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“
”
Our manager is strongly supported by his
management team at Wilson James and is
effectively part of our team. This contract
represents a solid, long-term relationship
that continues to offer new and creative
opportunities for service enhancement Client, Electronic Arts
Wilson James: Driving the security industry forward
Stuart Lowden, MD, and other members of the
Wilson James board, are working tirelessly to
drive up standards across the security industry. As
contributors to a number of key industry bodies,
they are lobbying for better working conditions,
better training and better pay, both for the benefit of
employees and clients.
Writing in Risk Magazine, Terry O’Nei l of The
Security Watchdog says: “There is only one man
capable of trying to lead this industry to a better
future and that is Stuart Lowden. [Stuart] has tried
to set the industry on a new course post-licensing
by embracing the terms of the Working Time
Regulations for his staff. Why don’t some of the
major companies follow that lead?”
Award-winning health and safety practices
At Wilson James, our health and safety record is among
the best in the industry, ensuring we can protect your site
and people effectively. We have an excellent track record
with a reportable accident rate currently of 0.26% per
100,000 hours worked.
Adding value
We lead the way in the application of new technologies and
deliver a range of added value services that can help you
manage your premises more efficiently and cost-effectively.The purpose of these services is to:
• Implement innovative technology solutions to
reduce manpower requirements
• Maximise the effectiveness of on-site employees,
based on improved working conditions, increased
motivation and better management
• Extend the role of Security Officers to value-added
tasks such as mo nitoring health and safety
• Provide security training innovations that improve
knowledge and skills
“
”
Wilson James employs a highly
professional management team who
are genuinely passionate about quality.
We have formed an exceptional
partnership (and) this is reected in
our decision to reappoint Wilson James
Client, Linklaters
Exceeding industry standards
We are accredited to all relevant ISO standards for
security guarding, quality management and environmental
working, positioning us to deliver the best services to
your business. We have also been an Investor in People
since 2003, are an NSI Gold company and have been the
first to receive the NSI Contract Quality Marque standard.
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If you choose to work with Wilson James, we will
protect your business from the very first days of
your new contract.
Critically, we will provide a dedicated Mobilisation
Manager to ensure a smooth, on-time transition
from your previous provider. What’s more, we
are experts when it comes to integrating andre-motivating employees based on the TUPE
process, ensuring we never lose critical staff or
knowledge during contract set-up.
Following initial staff training to keep morale
high during changeover, we ensure you receive
consistently excellent, uninterrupted services
through ongoing staff motivation . We also
operate a Staff Welfare and Development
Programme which is a tool for regular
dialogue with staff.
Before the transition, we develop and deliver a
detailed mobilisation plan. This is then used as the
agenda for weekly report meetings, ensuring that all
key transition milestones take place seamlessly, on
time and on budget.
A s e a m l e s s t r a n s i t i o n t o W i l s o n J a m e s
“
”
The mobilisation team was
extremely knowledgeable
in TUPE regulations and was also
sensitive and compassionate to
individuals’ concerns. The whole
process was extremely well managed and our security operations were not
impaired at all. Overall a successful
and trouble-free transfer Client, PricewaterhouseCoopers
”
Wilson James anticipates
and listens to us as their client and really went
beyond the call of duty to
support the set-up of
the contract Client, Rio Tinto
“
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QualityWork:life balance
Value for moneyService re-engineering
Training and development
Front-of-house
Focussed on service
Integrated solutions
Consultancy
Technology innovators
Contact
Darwin House
Bourne Park
Cores End Road
Bourne End
Buckinghamshire
SL8 5AS
Tel: 01628 535600
Fax: 01628 535601
email:[email protected]
www.wilsonjames.co.uk
Osprey House
Pacic Quays
Broadway
Salford
Manchester
M50 2UE
Tel: 0161 877 6999
Fax: 0161 877 9669
Centrex House
1 Simpson Parkway
Kirkton Campus
Livingston
West Lothian
EH54 7BH
Tel: 01506 497895
Fax: 01506 497896
21 Whitefriars Street
London
EC4Y 8JJ
Tel: 0207 353 4171
Fax: 0207 353 4169