By: Vikram Mulay and Prachi ModiFrom: Apttus Software Private Limited
What Is Your Usability Quotient
For the Differently Abled People?
Summary
• Overview of Usability Quotient
• Difference between Accessibility and Usability
• Laws and Guidelines for Accessibility
• Use Cases for Accessibility
• Importance of Accessibility
• Ways to achieve Accessibility
• Accessibility Testing
• Into the future…
• Discussion
Overview of Usability Quotient
The ISO 9241 section 11 defines usability as:
The effectiveness, efficiency and satisfaction with which specified users achieve specified goals in particular environments.
Difference between Accessibility and Usability
Usability
• Equitable Use – Useful for people with diverse abilities
• Flexibility in Use – accommodates wide range of people
• Simple and Intuitive – minimalistic
• Perceptible Information – easy to understand
• Low tolerance for Error – correct , precise, and concise
• Low Physical Effort – Easy to access, less efforts
• Size and Space for Approach and Use – easy to navigate, small size docs, easy to print/pass-on
Example: House of Disable People's Organization
Ergonomics and Human Factors
https://www.world-architects.com/de/projects/view/the-house-of-disabled-people-s-organisations-the-
world-s-most-accesssible-office-building
Improved UX through Accessibility and Usability
https://youtu.be/yZGkkFXmCZA (watch video)
Laws and Guidelines for Accessibility
• Section 508 of the Rehabilitation Act
• Web Content Accessibility Guidelines (WCAG)
• Perceivable
• Operable
• Understandable
• Robust
• The Rights of Persons with Disabilities (RPD) Act
Use Cases
• Vision Impairment – Color Blindness, Low Vision, Blindness
• Hearing Impairment – Deafness, low hearing
• Mobility Impairment – Repetitive Stress Injuries (CTS), Backache, Neck pain
• Cognitive Impairment – Mental Conditions, Learning disabilities
Importance of Accessibility
• Outreach
• Search Engine Optimization
• Legal Compliance
• Corporate Social Responsibility – Increased Reputation
• Customer Loyalty – Customer Retention
Examples: Accessibility
Microsoft
• https://www.microsoft.com/en-us/accessibility/default.aspx
Accenture
• https://www.accenture.com/in-en/accessibility-statement
Salesforce+Apttus
• https://help.salesforce.com/articleView?id=accessibility_mode_enabled.htm&type=0
Ways to achieve Accessibility
• Add alternate text and captions for images
• Specify language attribute – to set the accent of your choice
• Specify column header rows in tables
• Avoid blank spaces
• Include closed captions for all audio files
• Tag PDF
• Do not rely only on colour
• Add Accessibility Disclaimer
Accessibility Testing
• Microsoft Word Accessibility Checker
• Adobe PDF
• Colour Blindness Simulator
Colour Blindness Simulator
• Colour Filters and Pickers on e-commerce Websites
Colour Filter Amazon Website
Colour Filter on Gap Website
Colour Combinations
Into the Future…
Responsive thought forecasting matrix for user assistance:
Machine Learning +Artificial Intelligence = Self-healing In-line Help customized for your needs
Discussion
Thank you!
Vikram Mulay: [email protected]
LinkedIn:www.linkedin.com/in/vikram-mulay-techwriter
Prachi Modi: [email protected]
LinkedIn:https://www.linkedin.com/in/prachi-modi-7353a013a/
Contact Us