By: Vikram Mulay and Prachi ModiFrom: Apttus Software Private Limited

What Is Your Usability Quotient

For the Differently Abled People?

Summary

• Overview of Usability Quotient

• Difference between Accessibility and Usability

• Laws and Guidelines for Accessibility

• Use Cases for Accessibility

• Importance of Accessibility

• Ways to achieve Accessibility

• Accessibility Testing

• Into the future…

• Discussion

Overview of Usability Quotient

The ISO 9241 section 11 defines usability as:

The effectiveness, efficiency and satisfaction with which specified users achieve specified goals in particular environments.

Difference between Accessibility and Usability

Usability

• Equitable Use – Useful for people with diverse abilities

• Flexibility in Use – accommodates wide range of people

• Simple and Intuitive – minimalistic

• Perceptible Information – easy to understand

• Low tolerance for Error – correct , precise, and concise

• Low Physical Effort – Easy to access, less efforts

• Size and Space for Approach and Use – easy to navigate, small size docs, easy to print/pass-on

Example: House of Disable People's Organization

Ergonomics and Human Factors

https://www.world-architects.com/de/projects/view/the-house-of-disabled-people-s-organisations-the-

world-s-most-accesssible-office-building

Improved UX through Accessibility and Usability

https://youtu.be/yZGkkFXmCZA (watch video)

Laws and Guidelines for Accessibility

• Section 508 of the Rehabilitation Act

• Web Content Accessibility Guidelines (WCAG)

• Perceivable

• Operable

• Understandable

• Robust

• The Rights of Persons with Disabilities (RPD) Act

Use Cases

• Vision Impairment – Color Blindness, Low Vision, Blindness

• Hearing Impairment – Deafness, low hearing

• Mobility Impairment – Repetitive Stress Injuries (CTS), Backache, Neck pain

• Cognitive Impairment – Mental Conditions, Learning disabilities

Example: Dyslexia

https://youtu.be/vXWAhDEJ_WA (watch video)

Importance of Accessibility

• Outreach

• Search Engine Optimization

• Legal Compliance

• Corporate Social Responsibility – Increased Reputation

• Customer Loyalty – Customer Retention

Examples: Accessibility

Microsoft

• https://www.microsoft.com/en-us/accessibility/default.aspx

Accenture

• https://www.accenture.com/in-en/accessibility-statement

Salesforce+Apttus

• https://help.salesforce.com/articleView?id=accessibility_mode_enabled.htm&type=0

Ways to achieve Accessibility

• Add alternate text and captions for images

• Specify language attribute – to set the accent of your choice

• Specify column header rows in tables

• Avoid blank spaces

• Include closed captions for all audio files

• Tag PDF

• Do not rely only on colour

• Add Accessibility Disclaimer

Accessibility Testing

• Microsoft Word Accessibility Checker

• Adobe PDF

• Colour Blindness Simulator

Colour Blindness Simulator

• Colour Filters and Pickers on e-commerce Websites

Colour Filter Amazon Website

Colour Filter on Gap Website

Colour Combinations

Into the Future…

Responsive thought forecasting matrix for user assistance:

Machine Learning +Artificial Intelligence = Self-healing In-line Help customized for your needs

Discussion

Thank you!

Vikram Mulay: vmulay@apttus.com

LinkedIn:www.linkedin.com/in/vikram-mulay-techwriter

Prachi Modi: pmodi@apttus.com

LinkedIn:https://www.linkedin.com/in/prachi-modi-7353a013a/

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