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Agenda
Vignette & Optical Storage
Storage requirements facing today’s Businesses
Vignette Corporate Enterprise Archive
Vignette & HP
Legacy & Vignette IDM Migration Options
Conclusion
Vignette Corporation ©2007
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Back in History
When we first implemented corporate archives:
UNIX was the only ‘real’ operating system
Windows O/S did not exist
Specialist graphics cards were required
Server disks of 512MB were expensive and rare
Optical storage was the only option
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Vignette and HP Optical Storage
0
5
10
15
20
25
30
35
1990 1995 1998 2003 2006 2010
Year
GB
per
dis
k
Optical
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Magnetic Disk Storage Capacity Comparison
0
200
400
600
800
1000
1200
1990 1995 1998 2003 2006 2010
Year
GB
per
dis
k
MagneticOptical
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Optical Challenges
Reliability
Performance
Scalability
Sequential writes
Physical drives
Single arm
Server room space
Administration
Cost of media
Migration to latest format
Disaster Recovery & Backup
Data Deletion
Vignette Corporation ©2007
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The Rising Importance of Enterprise Content Management
The explosion of unstructured data is one of the biggest challenges facing business today.
The quantities of documents, images, email, Web content, audio and video are all growing at an astonishing rate.
Within corporations, unstructured data currently accounts for 80 percent of a company's overall data, and the amount of unstructured data in a company is doubling every two years.
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Web Content
Reports, StatementsFax
Office Documents
IDM / VRDIDM / VRDRepositoryRepository
Images
Video
PaperRecords
Forms
E-Forms
CollaborationSessions
Chat
Photos
Vignette Imaging and Workflow:
It’s not just about paper anymore…
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Unstructured Content Explosion
0
20
40
60
80
100
120
140
160
180
200
1985 1990 1995 2000 2005 2010 2015
IM
Web
Fax
Phone
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Today’s business storage requirements
Availability of business knowledge
Infrastructure resilience
Usability & Accessibility of information
Performance & scalability
Regulatory Compliance
Data Protection Act / FSA / MiFID
Records Management Influence Desktop Integration Legal Holds Disposition Export
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Today’s business storage requirements (cont’d)
Information Architecture
Single Source of Truth
Centralise not Silo
Life Cycle Management
Application Architecture
Configure NOT Build
Open Standards SOA / Web Services
BPM Messaging / Integration & Case Management
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The Enterprise Challenges
InformationDelivery
Capabilities:
Personalize
Contextualize
Application
Fulfillment
Collaborate
Information Demand Chain
InformationManagement
Capabilities:
Capture
Manage & Produce
Publish
Retention
Disposition
Information Supply Chain
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‘Corporate Enterprise Archive’ Services
Business Process Management
En
terp
rise
Co
nte
nt
Man
agem
ent
Inte
rfac
es
Roles/Group Based Security
LibraryServices
Auditing Reporting
Repository
Po
rtal & W
eb A
pp
lication
s
Employee Intranet Self-Service Extranets Public Internet
Capture SearchRetrieval& Format
CaseManagement
Document Management Records Management
Repository Storage(RDBMS)
IntegrationServices
Identity ServicesLDAP, Single Sign-On
Archival Storage Developer Services
Retention ManagementNotification Services
Vignette Corporation ©2007
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Southern Pacific Mortgage Ltd
About Southern Pacific Mortgage Ltd (SPML)• A subsidiary of Lehman Brothers, SPML was established in 1996 to supply mortgage services
through specialist vendors. Operating from offices in Kensington and High Wycombe, SPML employ 400 people within the UK. SPML is one of twelve organisations to hold the Financial Advisers 5 Star Service Award.
Challenges• To update existing business processes to enable all customer records to be held and processed
electronically.
• SPML had to meet with UK regulation requirements set by the FSA, which demand that mortgage lenders retain records of all customer history, from start to finish of the relationship.
• To provide all staff with immediate access to required documents, removing the need for costly off-site storage of paper based materials.
• The introduction of an audit trail for all supporting paper documents and internal process, eliminating the need for time consuming manual administration procedures.
Solution • After a detailed review of their processes and Vignette’s product offering, SPML engaged with Vignette in 2002. Combined with a proven
history in the mortgage sector, Vignette’s flexibility and commitment to the project fulfilled all initial project requirements, whilst displaying the functionality to expand with the organisations needs.
Results
• Since introducing Vignette IDM, SPML has increased customer service levels by 40%. This number is expected to increase further during the next year as SPML benefit from increased efficiencies.
• Vignette IDM enables additional volume of loans to be processed at no extra cost.
• All customer files are now managed electronically, enabling staff to immediately find all the information pertaining the loan and effectively respond to customer queries.
• SPML is able to meet the requirements set by the FSA, both now and into the future.
• There are future plans for the creation of enhanced customer self service functionality feature, including the introduction of direct debit services.
Vignette Corporation ©2007
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ACE International Insurance
ACE Insurance provides its 9000 employees across 50 countries with
instant access to policy holders’ insurance accounts. The company’s
automated system has reduced policy processing times dramatically.
ACE Insurance provides its 9000 employees across 50 countries with
instant access to policy holders’ insurance accounts. The company’s
automated system has reduced policy processing times dramatically.
Currently over 8 million Currently over 8 million documents are in the system documents are in the system
saving the company over 20% on saving the company over 20% on floor space alone.floor space alone.
Currently over 8 million Currently over 8 million documents are in the system documents are in the system
saving the company over 20% on saving the company over 20% on floor space alone.floor space alone.
ACE has seen a drastic increase ACE has seen a drastic increase in the number of policies written in the number of policies written
and an increase of 185% in and an increase of 185% in revenue with no additional cost.revenue with no additional cost.
ACE has seen a drastic increase ACE has seen a drastic increase in the number of policies written in the number of policies written
and an increase of 185% in and an increase of 185% in revenue with no additional cost.revenue with no additional cost.
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Transforming Customer No-Service
Stroud & Swindon Building Society in the UK specializes in loan processing.
The helpline went from double digit abandonment to 85% first time resolution rates with faster access to documents.
Stroud & Swindon Building Society in the UK specializes in loan processing.
The helpline went from double digit abandonment to 85% first time resolution rates with faster access to documents.
Filed paper was reduced Filed paper was reduced from 4,000 to <50 per month from 4,000 to <50 per month
freeing up space and freeing up space and increasing productivity by increasing productivity by
20%.20%.
Filed paper was reduced Filed paper was reduced from 4,000 to <50 per month from 4,000 to <50 per month
freeing up space and freeing up space and increasing productivity by increasing productivity by
20%.20%.
A quieter, calmer A quieter, calmer environment imaged over environment imaged over
1.8 million documents in 27 1.8 million documents in 27 months.months.
A quieter, calmer A quieter, calmer environment imaged over environment imaged over
1.8 million documents in 27 1.8 million documents in 27 months.months.
Vignette Corporation ©2007
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Student Loans Company Limited
The Student Loan Company is The Student Loan Company is the sole issuer of student the sole issuer of student
loans in the UK with a loan loans in the UK with a loan book totaling over $1.7 Billion.book totaling over $1.7 Billion.
The Student Loan Company is The Student Loan Company is the sole issuer of student the sole issuer of student
loans in the UK with a loan loans in the UK with a loan book totaling over $1.7 Billion.book totaling over $1.7 Billion.
600,000 loans are issued 600,000 loans are issued annually to a customer annually to a customer
base of 1.8 Million in the base of 1.8 Million in the UK.UK.
600,000 loans are issued 600,000 loans are issued annually to a customer annually to a customer
base of 1.8 Million in the base of 1.8 Million in the UK.UK.
The 800 staff members at the 2 The 800 staff members at the 2 different locations are able to track and different locations are able to track and prioritize cases, automatically able to prioritize cases, automatically able to
retrieve data, and return customer retrieve data, and return customer documents without additional staff documents without additional staff
needed.needed.
The 800 staff members at the 2 The 800 staff members at the 2 different locations are able to track and different locations are able to track and prioritize cases, automatically able to prioritize cases, automatically able to
retrieve data, and return customer retrieve data, and return customer documents without additional staff documents without additional staff
needed.needed.
Vignette Corporation ©2007
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Vignette & HP Integration - FSE
Web Services
Vignette/HP Compliant Information Desktop
Vignette Archive
Vignette Portal
WSRP
SOAP + WS-Security
HP FSE
NAS
Rendering Services
DocumentCapture
BusinessApplications
RetentionManagement
Imaging / Case Management / Search / E-Mail Archiving
LOB Applications
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Vignette & HP Integration - RISS
IDM Web Services
Vignette/HP Compliant Information Desktop
Vignette Archive
Vignette Portal
WSRP
SOAP + WS-Security
HP RISS
Web Services
StorageManagerRendering
Services
DocumentCapture
E-MailCapture
RetentionManagement
Imaging / Case Management / Search / E-Mail Archiving
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Vignette IDM Integration - RISS
Win32 Client
Vignette Integrated Document Manager Repository
Cache
Document Enabled Line Of Business Applications
HP RISS
StorageManager
DocumentCapture
E-MailCapture
Browser ClientActiveX Citrix Web Services
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Migration from Legacy Document Management
File SystemEmulation
Legacy DocumentManagement System
LAN/WANLAN/WAN
Meta Data
Content
Vignette
LAN/WANLAN/WAN
HP ILM(RISS / FSE)
Meta Data
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Option 1: Replacement
File SystemEmulation
Legacy DocumentManagement System
LAN/WANLAN/WAN
Meta Data
Content
Vignette
LAN/WANLAN/WAN
HP ILM(RISS / FSE)
Meta Data
export import
TempArea
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Option 2: Embrace & Expand
File SystemEmulation
Legacy DocumentManagement System
Content
Vignette
LAN/WANLAN/WAN
HP ILM(RISS / FSE)
Meta Data
Legacy Link
•Legacy system becomes read-only
•Documents retrieved on demand
•Background migration of archive subset
•Controlled legacy system decommission
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Vignette IDM Migration
Vignette IDM
LAN/WANLAN/WAN
Meta Data
Content
Cache /FSE
RISS Storage Manager
HP JukeboxManager
•Controlled Migration
•Jukebox becomes read-only
•Capture to RISS / FSE
•No change to Meta Data
HP RISS
Vignette Corporation ©2007
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Optical Challenges Magnetic Benefits
• Reliability
• Performance
• Scalability
• Sequential writes
• Physical drives
• Single arm
• Server room space
• Administration
• Cost of media
• Migration to latest format
• Disaster Recovery & Backup
• Data Deletion/Management
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Vignette & HP Summary
• Global Partnership
• Standards based solutions
– Hardware
– Applications
– Operating Systems
• Proven Track Record
• Certified integrations
• Single platform for Document Management and Enterprise Content Management
• Simple migration strategy