UXPost University
Todays Agenda
• Who we are, what we do
• What is User Experience Design?
• What it takes to be a UX Consultant
• Quick hands on practical
• Re-cap. UX/Uni Cheat Sheet, Questions
Steve Fenn@stevefenn
Richard Foggin@richardfoggin
2min
3min
• Bristol based digital agency working with local authorities, charities, government departments and commercial sector
• Small agile Ruby on Rails agency
• Steve’s role has developed into a front-end developer
Developer
3min
• Visual Designer
• UXD
• Information Architect
• User Experience Consultant
IA/UX CONSULTANT
You!5min
2min
I have no idea, what you’re talking about or what UX is?
5min
2minGreat things about working
in UX
3min Challenges
Warning:Clients can
cause lunacy!
Which Job are you?
Front End Developer
take 10
25 min Total
UX Research
understanding users5min
Conducting user interviews
2min
• Decide what you want to learn
• Find people to talk to
• Prepare you experiment
• Get out of the building
• Collect your evidence
• Debrief, share, draw conclusions
2min
Setting up for a good interview
• Setting research goals
• Who are you going to interview, what’s their relation to the organisation; get an even test
• Plan, plan, plan
Giving a good interview• Get people talking by getting examples, not just yes and no answers
• Echo what has just been said to you “Confusing?” and focus points you want to explore “can you tell me more?”
• Listen. Really Really...Really....LISTEN!
• Don’t think about what your going to say next, focus on what’s being said
Bad Questions• Leading questions e.g “do you use you macbook to study?” “how do you study”
• Closed questions e.g “do you get the bus to uni?”
• Spending too long asking a question that’s too specific
• You want the interviewee to talk, not you
• Try not to sound like your giving an interrogation
2min
Emotion
• Emotions can give real (true) insight into peoples thoughts and feelings
• Pick up on words like “annoying” and “frustrating” and get them to elaborate
• Ask them how they feel when they performed a task, or if they enjoyed it
5min
Let’s get busy• Get into groups of 3
• You will take it in turns to be the interviewer, interviewee and note taker
• Pick a topic to interview the other people in your group about
• Plan out the rough path you want to take in the interview and what you want to learn from the other person
40min
Practice• You can now take turns to interview each other
• Take 8 minutes an interview with 2 minutes at the end to critique the interview as a group
• Manage your own time and techniques using some of the hints we have given you
• Note takers try and take down important insights from the conversation, not everything being said
Re-cap• What did you find challenging about the interview?
• Did you find yourself as an interviewee talking in more depth than you would imagine?
• How would you improve your plan if you were starting again?
Cheat Sheet• UX is a craftsman job select the tool and use it properly
• Consider real world implications of your decisions
• Think about the worst way to do something in order to understand the best way
• Don’t expect to find a printer on hand-in day. HA!
It’s a wrap• Steve - Focus @stevefenn [email protected]
• Rich - True @rafoggin [email protected]
• Recommended books: Smashing UX Design, Universal Principles of Design, Communicating the user experience
• Please feel free to ask any questions!