23/03/2019 1Melbourne — March 21-22, Auckland — March 26-27, Sydney — September 10-11
DEVOPS TALKS CONFERENCE 2019
Upskilling DevOpsT is the Shape of Transformational Talent
Jayne GrollCEO
DevOps Institute
23/03/2019 2Melbourne — March 21-22, Auckland — March 26-27, Sydney — September 10-11
DEVOPS TALKS CONFERENCE 2019
About Me
CEO and co-founder of the DevOps Institute, active trainer, ScrumMaster, ITIL® Expert and former IT Director. Author of the Agile Service Management Guide.
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The DevOps Institute (DOI) is an opencontinuous learning community dedicated toadvancing the human elements of DevOpssuccess.
Our mission is based on a framework of skills, knowledge, ideas and learning (SKIL) that practitioners need to advance DevOps and their careers. All of our work, including accreditations, research, events and continuous learning programs – is focused on providing the “know-how” to make DevOps possible.
About DevOps Institute
www.devopsinstitute.com
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DEVOPS TALKS CONFERENCE 2019
Systems thinking is a discipline of seeing wholes.
Peter Senge
Author of The Fifth Discipline
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DEVOPS TALKS CONFERENCE 2019
© DevOps Institute unless otherwise stated 5
IT is a System of Systems
Test
Code and Commit
Continuous Integration
Change
Build and Configure
Release
Configuration
Capacity
Availability
Continuity
Security
Stage
Release
Change
Knowledge
Event
SLM
Incident
Problem
Knowledge
SLM
Event
Continuous Delivery/Deployment
DeployContinuous Operations
Service Operation
Value Stream
Service Strategy Service Design
Service Transition
Scrum
Site Reliability Engineering
Agile
Systems thinking requires us to see this as a “whole”.
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© DevOps Institute unless otherwise stated 6
Systems Thinking Requires
Multi-Dimensional Professionals
•6
Everyone in DevOps must have a broad set of skills.But which skills?
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© DevOps Institute unless otherwise stated 7
In 2018, DevOps Institute fielded
an important community research
project.
7
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© DevOps Institute unless otherwise stated 8
Chief Research Analyst: Eveline Oehrlich @eoehrlich
Over 1600 individuals responded across the globe including enterprise executives, managers and practitioners
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© DevOps Institute unless otherwise stated 9
Key Takeaways
• Three key “must have” skill categories were agreed by all role types• Automation (57%), Process ( 55%) and Soft Skills (53%)
• Automation makes DevOps a success –but-
• Process skills are essential for intelligent automation
• Soft skills and technical skills are equally important
• IT Operations and security are key functional skills
• Business skills are most important to leaders
• Vertical skills are a plus, but only in certain industriesHiring from within is the most
predominant thinking
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Which DevOps Skills are Considered “Must Have”, “Nice to Have” and “Not Important”?
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© DevOps Institute unless otherwise stated 11
Skill Categories
DevOps Ski l ls
Functional
Know-how
Process
Skills
Soft
Skills
Technical
Skills
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Skill Categories:Differences Of Perspectives Of “Must-have”
Skill category C-Suite selected “Must-have”
Management selected “Must-have”
Individual Contributor selected “Must-have”
Process skills and knowledge
54% 58% 50%
Automation skills 71% 58% 56%
Functional knowledge 31% 35% 44%
Specific automation tools 29% 30% 20%
Specific certifications 14% 16% 8%
Business skills 43% 30% 22%
Soft skills 69% 55% 44%
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© DevOps Institute unless otherwise stated 13
15%
26%
28%
42%
53%
55%
57%
49%
53%
57%
52%
42%
42%
39%
36%
21%
15%
6%
5%
3%
4%
0% 20% 40% 60% 80% 100% 120%
Specific certifications
Business skills
Specific automation tools
Functional knowledge (e.g. Ops, AD&D, Infra, Network, Storage, etc.)
Soft skills
Process skills and knowledge
Automation skills
Very Important (Must-have) Important (Nice-to-have) Not Important (Optional)
Skill
Categories
N=748
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DEVOPS TALKS CONFERENCE 2019
© DevOps Institute unless otherwise stated 14
15%
16%
25%
32%
36%
39%
40%
41%
45%
45%
46%
50%
51%
53%
57%
54%
52%
48%
50%
47%
50%
49%
35%
34%
22%
11%
10%
9%
12%
8%
8%
4%
5%
0% 20% 40% 60% 80% 100% 120%
Project management experience and/or certification (e.g. PMP,CAPM, CSM, PRINCE2, CPMP, MPM, PMITS, CPM, IAPM)
Program management experience and/or certification (examples arePgM, MSP)
ITIL (basic or advanced)
Experience with performance tuning and monitoring
Scrum (basic or advanced)
System thinking
Experience with Test Driven Deployment concepts and methods
Agile (e.g. CSM/CSPO/CSD or PSM/PSPO/PSD)
Experience with source control models and processes
Understanding of process flow and analysis
Software development life cycle
Very Important (Must-have) Important (Nice-to-have) Not Important (Optional)
Process Skills
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DEVOPS TALKS CONFERENCE 2019
© DevOps Institute unless otherwise stated 15
31%
35%
37%
38%
38%
39%
43%
44%
49%
51%
65%
65%
69%
72%
76%
78%
60%
55%
54%
53%
53%
54%
46%
47%
47%
44%
33%
34%
29%
25%
22%
20%
9%
11%
9%
9%
9%
8%
11%
9%
4%
4%
2%
1%
3%
2%
1%
2%
0% 20% 40% 60% 80% 100% 120%
Risk taking
Visionary
Career development
Business understanding
Diplomacy
Leadership
Multi-tasking
Customer experience skills
Empathy
Creativity
Personal value commitment
Flexibility & adaptability
Sharing and knowledge transfer
Interpersonal skills
Problem solving
Collaboration and cooperation
Very Important (Must-have) Important (Nice-to-have) Not Important (Optional)
Soft Skills
N=698
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DEVOPS TALKS CONFERENCE 2019
23%
24%
25%
26%
26%
31%
34%
41%
45%
45%
52%
58%
60%
57%
62%
57%
58%
54%
49%
49%
50%
44%
19%
16%
18%
13%
17%
11%
12%
10%
6%
5%
4%
0% 20% 40% 60% 80% 100% 120%
Governance, Risk and Audits
DB schemas and SQL knowledge
Business Continuity and/or Disaster Recovery knowledge
Network knowledge
Enterprise and/or Business Architecture knowledge
Testing knowledge
Quality Assurance knowledge
Application development & design (SDLC)
Security practices
IT Infrastructure knowledge
IT Operations knowledge
Very Important (Must-have) Important (Nice-to-have)
Functional Skills
N=728
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DEVOPS TALKS CONFERENCE 2019
11%
12%
16%
17%
19%
22%
27%
29%
55%
32%
47%
49%
52%
53%
56%
57%
55%
39%
57%
41%
35%
31%
29%
22%
16%
16%
6%
0% 20% 40% 60% 80% 100% 120%
Mainframe knowledge
Artificial intelligence basic knowledge
UX design
Big data basic knowledge
Working knowledge within mobility and mobile environment
Specific frameworks (e.g. .NET, CSS, AJAX, SOA)
Experience with UI, web and middle tier services
Analytical knowledge
Cloud platform and cloud environment knowledge (e.g. AWS, MS Azure, Google)
Very Important (Must-have) Important (Nice-to-have) Not Important (Optional)
Technical Skills
(N=711)
23/03/2019 18Melbourne — March 21-22, Auckland — March 26-27, Sydney — September 10-11
DEVOPS TALKS CONFERENCE 2019
© DevOps Institute unless otherwise stated 18
Which Roles Are Being Hired?
39
%
29
%
22
%
18
%
17
%
17
%
16
%
15
%
13
%
10
%
10
%
N=812
Job Titles
% of respondents
who hired for
these job titles
23/03/2019 19Melbourne — March 21-22, Auckland — March 26-27, Sydney — September 10-11
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© DevOps Institute unless otherwise stated 19
Summary
• IT Ops, AD&D, security, quality and testing together make up DevOps
• While soft skills and technical skills are important, they are not enough – but neither is automation
• Build your automation skills now • Companies are cultivating DevOps
teams from within• Be “expandable” and challenge yourself
to become T-shaped
You must be able to collaborate and cooperate, be a problem-solver, have interpersonal skills, able to share, able to transfer knowledge and be flexible and adaptable.
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© DevOps Institute unless otherwise stated 20
20
Download a copy of the full report from
www.devopsinstitute.com
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© DevOps Institute unless otherwise stated 21
23/03/2019 22Melbourne — March 21-22, Auckland — March 26-27, Sydney — September 10-11
DEVOPS TALKS CONFERENCE 2019
Thank YouJayne GrollCEO
@JayneGroll @DevOpsInst
DevOpsInstitute.com