Upskilling DevOps...23/03/2019Melbourne —March 21-22, Auckland —March 26-27, Sydney —September 10-11 2 DEVOPS TALKS CONFERENCE 2019 About Me CEO and co-founder of the DevOps

23/03/2019 1Melbourne — March 21-22, Auckland — March 26-27, Sydney — September 10-11

DEVOPS TALKS CONFERENCE 2019

Upskilling DevOpsT is the Shape of Transformational Talent

Jayne GrollCEO

DevOps Institute



About Me

CEO and co-founder of the DevOps Institute, active trainer, ScrumMaster, ITIL® Expert and former IT Director. Author of the Agile Service Management Guide.



The DevOps Institute (DOI) is an opencontinuous learning community dedicated toadvancing the human elements of DevOpssuccess.

Our mission is based on a framework of skills, knowledge, ideas and learning (SKIL) that practitioners need to advance DevOps and their careers. All of our work, including accreditations, research, events and continuous learning programs – is focused on providing the “know-how” to make DevOps possible.

About DevOps Institute

www.devopsinstitute.com



Systems thinking is a discipline of seeing wholes.

Peter Senge

Author of The Fifth Discipline



© DevOps Institute unless otherwise stated 5

IT is a System of Systems

Test

Code and Commit

Continuous Integration

Change

Build and Configure

Release

Configuration

Capacity

Availability

Continuity

Security

Stage

Release

Change

Knowledge

Event

SLM

Incident

Problem

Knowledge

SLM

Event

Continuous Delivery/Deployment

DeployContinuous Operations

Service Operation

Value Stream

Service Strategy Service Design

Service Transition

Scrum

Site Reliability Engineering

Agile

Systems thinking requires us to see this as a “whole”.




Systems Thinking Requires

Multi-Dimensional Professionals

•6

Everyone in DevOps must have a broad set of skills.But which skills?




In 2018, DevOps Institute fielded

an important community research

project.

7




Chief Research Analyst: Eveline Oehrlich @eoehrlich

Over 1600 individuals responded across the globe including enterprise executives, managers and practitioners




Key Takeaways

• Three key “must have” skill categories were agreed by all role types• Automation (57%), Process ( 55%) and Soft Skills (53%)

• Automation makes DevOps a success –but-

• Process skills are essential for intelligent automation

• Soft skills and technical skills are equally important

• IT Operations and security are key functional skills

• Business skills are most important to leaders

• Vertical skills are a plus, but only in certain industriesHiring from within is the most

predominant thinking



Which DevOps Skills are Considered “Must Have”, “Nice to Have” and “Not Important”?




Skill Categories

DevOps Ski l ls

Functional

Know-how

Process

Skills

Soft

Skills

Technical

Skills




Skill Categories:Differences Of Perspectives Of “Must-have”

Skill category C-Suite selected “Must-have”

Management selected “Must-have”

Individual Contributor selected “Must-have”

Process skills and knowledge

54% 58% 50%

Automation skills 71% 58% 56%

Functional knowledge 31% 35% 44%

Specific automation tools 29% 30% 20%

Specific certifications 14% 16% 8%

Business skills 43% 30% 22%

Soft skills 69% 55% 44%




15%

26%

28%

42%

53%

55%

57%

49%

53%

57%

52%

42%

42%

39%

36%

21%

15%

6%

5%

3%

4%

0% 20% 40% 60% 80% 100% 120%

Specific certifications

Business skills

Specific automation tools

Functional knowledge (e.g. Ops, AD&D, Infra, Network, Storage, etc.)

Soft skills

Process skills and knowledge

Automation skills

Very Important (Must-have) Important (Nice-to-have) Not Important (Optional)

Skill

Categories

N=748




15%

16%

25%

32%

36%

39%

40%

41%

45%

45%

46%

50%

51%

53%

57%

54%

52%

48%

50%

47%

50%

49%

35%

34%

22%

11%

10%

9%

12%

8%

8%

4%

5%

0% 20% 40% 60% 80% 100% 120%

Project management experience and/or certification (e.g. PMP,CAPM, CSM, PRINCE2, CPMP, MPM, PMITS, CPM, IAPM)

Program management experience and/or certification (examples arePgM, MSP)

ITIL (basic or advanced)

Experience with performance tuning and monitoring

Scrum (basic or advanced)

System thinking

Experience with Test Driven Deployment concepts and methods

Agile (e.g. CSM/CSPO/CSD or PSM/PSPO/PSD)

Experience with source control models and processes

Understanding of process flow and analysis

Software development life cycle


Process Skills




31%

35%

37%

38%

38%

39%

43%

44%

49%

51%

65%

65%

69%

72%

76%

78%

60%

55%

54%

53%

53%

54%

46%

47%

47%

44%

33%

34%

29%

25%

22%

20%

9%

11%

9%

9%

9%

8%

11%

9%

4%

4%

2%

1%

3%

2%

1%

2%

0% 20% 40% 60% 80% 100% 120%

Risk taking

Visionary

Career development

Business understanding

Diplomacy

Leadership

Multi-tasking

Customer experience skills

Empathy

Creativity

Personal value commitment

Flexibility & adaptability

Sharing and knowledge transfer

Interpersonal skills

Problem solving

Collaboration and cooperation


Soft Skills

N=698



23%

24%

25%

26%

26%

31%

34%

41%

45%

45%

52%

58%

60%

57%

62%

57%

58%

54%

49%

49%

50%

44%

19%

16%

18%

13%

17%

11%

12%

10%

6%

5%

4%

0% 20% 40% 60% 80% 100% 120%

Governance, Risk and Audits

DB schemas and SQL knowledge

Business Continuity and/or Disaster Recovery knowledge

Network knowledge

Enterprise and/or Business Architecture knowledge

Testing knowledge

Quality Assurance knowledge

Application development & design (SDLC)

Security practices

IT Infrastructure knowledge

IT Operations knowledge

Very Important (Must-have) Important (Nice-to-have)

Functional Skills

N=728



11%

12%

16%

17%

19%

22%

27%

29%

55%

32%

47%

49%

52%

53%

56%

57%

55%

39%

57%

41%

35%

31%

29%

22%

16%

16%

6%

0% 20% 40% 60% 80% 100% 120%

Mainframe knowledge

Artificial intelligence basic knowledge

UX design

Big data basic knowledge

Working knowledge within mobility and mobile environment

Specific frameworks (e.g. .NET, CSS, AJAX, SOA)

Experience with UI, web and middle tier services

Analytical knowledge

Cloud platform and cloud environment knowledge (e.g. AWS, MS Azure, Google)


Technical Skills

(N=711)




Which Roles Are Being Hired?

39

%

29

%

22

%

18

%

17

%

17

%

16

%

15

%

13

%

10

%

10

%

N=812

Job Titles

% of respondents

who hired for

these job titles




Summary

• IT Ops, AD&D, security, quality and testing together make up DevOps

• While soft skills and technical skills are important, they are not enough – but neither is automation

• Build your automation skills now • Companies are cultivating DevOps

teams from within• Be “expandable” and challenge yourself

to become T-shaped

You must be able to collaborate and cooperate, be a problem-solver, have interpersonal skills, able to share, able to transfer knowledge and be flexible and adaptable.




20

Download a copy of the full report from

www.devopsinstitute.com






Thank YouJayne GrollCEO

[email protected]

@JayneGroll @DevOpsInst

DevOpsInstitute.com

Documents

Upskilling DevOps...23/03/2019Melbourne —March 21-22, Auckland —March 26-27, Sydney —September 10-11 2 DEVOPS TALKS CONFERENCE 2019 About Me CEO and co-founder of the DevOps