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Resolving Coworker Conflicts

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Resolving Coworker Conflicts 2

Coworker Conflicts

• Coworker conflicts can be one of the most difficult forms of workplace stress• Understanding the nature of

conflict, examining myths, and learning simple conflict resolution skills can reduce conflicts and their negative toll on your job satisfaction and productivity



The Nature of Conflict

• Workplace conflicts naturally emerge from the incompatible or opposing needs, external demands, or perceived demands of others• Most employees don’t

understand that conflict is both natural and normal in work organizations



The Nature of Conflict

• Conflict between coworkers can be visible in the work environment or stay hidden from others • Conflicts frequently grow

worse without resolution and can be costly if they appear irreconcilable or continue long term



Positive Conflict

• Conflict in the workplace is beneficial because it can stimulate positive change and discovery



Understanding Conflict

• Conflict can increase productivity and lead to new agreements and enhancements in the way people work• Understanding accepted

principles about conflict and conflict resolution can help you feel less victimized by it and more in control of its outcome

CONFLIC

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Myth #1: Conflict is Bad• In the workplace, conflict is

not inherently bad – it is a signal to take action• The earlier you act on these

signals the more effective your resolution may be. • You will also reduce the

stress of conflict

MYTHS ABOUT WORKPLACE CONFLICT



Myth #1: Conflict is Bad (cont’d)• Your perception of the conflict

and beliefs about it are keys to resolving it. • If you see conflict as an

opportunity that can lead to a better situation or relationship, you'll feel energized about influencing a positive outcome.




Myth #1: Conflict is Bad (cont’d)

• On the other hand, if you dread conflict and would rather pretend it doesn’t exist or would like it to simply see it disappear on its own, you will be more likely to avoid conflict resolution and participate in behaviors that will make it worse.




Myth #2: Conflict is Win-Lose • Conflict is often mistakenly

viewed as a contest of wills and determination where one person wins and the other loses


• This view reduces the potential benefits of conflict and is what gives conflict such a bad reputation



Myth #2: Conflict is Win-Lose (cont’d)• Conflict is not inherently

undesirable, so it is neither positive nor negative• Every business organization,

no matter how successful, experiences conflict• It is how conflict is managed is

what determines the benefits derived from it




Myth #3: Only Bad Employees Cause Conflict • Most workplace conflicts are

between productive and dedicated employees


• Problems in resolving conflicts, and inadequate approaches to conflict resolution contribute to the belief that conflict must be a disciplinary matter



Only Bad Employees Cause Conflict (cont’d)

• So, there’s a differencebetween conflict and inappropriate behavior


• Most conflict, despite the difficult feelings often associated with it, does not require a disciplinary response



Myth #4: Conflict Left Alone Will Resolve Itself • Anger, opposing beliefs, and

negativity often lead parties to build alliances with other workers not originally party to the conflict This demonstrates how conflict

can create productivity issues in other parts of an organization

These alliances may also reinforce the views of key parties to the conflict




Early Intervention is Key

• Early intervention to resolve conflict is important

• If a conflict worsens, attitudes of those inconflict often becomemore rigid

• Termination of the relationship may then become the goal and the worst case, risk of violence may increase



Resolving Conflict Between Two Coworkers

• Resolving conflict is usually best accomplished in face-to-face discussions Communication is the primary

tool that is used This works best and has more

advantages when it's as direct as possible

• Before meeting with your coworker, take time to consider the following…
