TOP 5 METRICSTO MEASURE TCO FOR
IAM SOFTWARE
FROM “SUPPORT” TO STRATEGIC”
Metric 1:Acquisition
FROM “SUPPORT” TO STRATEGIC”
Includes capital expense for on-premise and operating expense for hosted
Image courtesy of edmunds.com
Metric 1:Acquisition
FROM “SUPPORT” TO STRATEGIC”
Contributes 10-15% of overall cost of ownership
Image courtesy of edmunds.com
Metric 2:Implementation
FROM “SUPPORT” TO STRATEGIC”
Contributes 30-40% of overall cost of ownership
Image courtesy of directoryaziende.com
Development Integration Testing Data Migration Training
(Customization/Configuration)
Making the System Work For Users
Metric 3:Operations
FROM “SUPPORT” TO STRATEGIC”Image courtesy of massthink.files.wordpress.com
Includes unproductive end-user time, troubleshooting, and system downtime
Metric 3:Operations
FROM “SUPPORT” TO STRATEGIC”Image courtesy of massthink.files.wordpress.com
Contributes 30-40% of overall cost of ownership
Metric 4:Maintenance
FROM “SUPPORT” TO STRATEGIC”Image courtesy of 1im.co.uk or my.aup.edu
Includes technical support, country law updates, patches, and upgrades
Metric 4:Maintenance
FROM “SUPPORT” TO STRATEGIC”Image courtesy of 1im.co.uk or my.aup.edu
Contributes 30-40% of overall cost of ownership
Metric 5:Replacement
FROM “SUPPORT” TO STRATEGIC”
Includes costs for transitioningto a new system
Image courtesy of chicagomoving.com
DATA
DATA
DATA
Metric 5:Replacement
FROM “SUPPORT” TO STRATEGIC”Image courtesy of chicagomoving.com
DATA
DATA
DATA
Contributes 10-15% of overall cost of ownership
VISIT:www.lecorpio.com
or CALL:(408) 850-7260
FROM “SUPPORT” TO STRATEGIC”
TRANSFORM YOUR LEGAL DEPARTMENTFROM “SUPPORT” TO STRATEGIC”
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