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Thumb Rules1. The process change management (PCM), technology change management (TCM) and defect prevention (DP) activities happen throughout the project life cycle as per the PCM, TCM, and DP procedures.2. Software quality assurance (SQA) activities happen over project life cycles as per respective schedules and milestones.3. Step-back review is conducted monthly by LOBH, LOBP, Design Head, PM, SSG and leading team members, to review the project progress and suggest improvements in processes and the use of technology.4. Change request form needs to be filled only when the client demands major changes in the requirements.5. Control of documents and records will be as per document and data control and control of quality records procedures.
Inputs to theprocess
CommentGuidelines andChecklists
Phases Tasks IntranetDocumentOwner
Reviewed by Output of the process
Documents,reports,records, formsanddeliverables
Documents,reports, records,forms anddeliverables
Client interface
Client Inquiry
ReviewGuidelines,EstimationGuidelines.Baseline Reports
Proposal preparationProposalpreparation andreview
DTS Marketing, PM
HOM, LOBH,Proposal Team orany personassigned by theabove
Final proposalDocument
ProposalDocument
ReviewGuidelines
Contract Preparation Process
ReviewGuidelines
Contractpreparation andreview
DTS Marketing, CFO
Marketing, CFO orany personassigned by theabove
Review RecordTIS/ Client FormalContract
Contract approval byclient
ProposalDocument,ContractDocument,Letter of IntentCustomerSuppliedProduct
(Content, CD,..)
Marketing, CFO,PM
Review RecordLOI/ PurchaseOrder from Client
Contract
Letter ofIntent,Order/Contract
Letter of Intent (LOI), Purchase Order
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Inputs to theprocess
CommentGuidelines andChecklists
Phases Tasks IntranetDocumentOwner
Reviewed by Output of the process
Documents,reports,records, formsanddeliverables
Documents,reports, records,forms and
deliverables
Client interface
Project PlanningGuidelines,Quality PlanningGuidelines,ReviewGuidelines
Project Startup
Project startupprocedure(consists ofProject kickoffand
Resourceallocation/PM/SQA/SSG
PM
LOBH, LOBP,Design Head orany personassigned by theabove
Minutes of theKickoff meeting
Project planningRisk Assessment Project Plan (CM
Plan, Quality Plan,MPP, IntranetProject InputForm) SQA Plan
SQA Procedure DTS PM
Minutes of DP
Meetings, ReviewRecord
Notify the client ifthere is a defective CSP
Customersupplied productprocedure
Status report forCustomer suppliedproduct
Trainingprocedure
Training needs
SQA Plan,Project Plan
FSD PreparationGuidelines,ReviewGuidelines,System StudyChecklist
Study Phase Study procedure DTS PM
LOBH, LOBP, Leadteam members,SSG or any personassigned by theabove.
FunctionalSpecificationsDocument (FSD)
Approval of FSD by client
Final sign-off by
LOBH
Study Document(minutes of
meeting withclients, end user.)
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Inputs to theprocess
CommentGuidelines andChecklists
Phases Tasks IntranetDocumentOwner
Reviewed by Output of the process
Documents,reports,records, formsanddeliverables
Documents,reports, records,forms and
deliverables
Client interface
Analysis Phase
Analyse: Learner,Client, Contentand Tsks.AnalyseBenchmarkedMaterial
FSD
SQA Plan,Project Plan
The DSD can be acombination of any ofthe following designdocuments
ID Guidelines, IDCheck ListDesignGuidelines,Graphic ElementGuidelinesProgrammingGuidelines
Macro DesignPM, Designer(ID,CD,SD)
Lead teammembers, SSG orany personassigned by theabove.
DesignSpecificationsDocument (DSD),Prototype
Approval of DSD by client
Instructional and Content DesignDefine IDobjectives ID Document
Sequence/structure content
DefineInstructionalStrategies
Design Evaluation& Assessment
Communication Design Define ConceptsLead teammembers, SSG
GUI Options
Interface &Usability Design
Character Design etc.
Define TIPVAS
Design Content &Interactivity
Make SoftwareDecisions
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Inputs to theprocess
CommentGuidelines andChecklists
Phases Tasks IntranetDocumentOwner
Reviewed by Output of the process
Documents,reports,records, forms
anddeliverables
Documents,reports, records,forms anddeliverables
Client interface
Software DesignIdentifyEnvironment/LMS
Identify e-learningStandards
DefineTechnologies,Browsers etc.
Design ContentStorage Plan
Design ProgramNavigation Flow
Define
ConfigurationManagementStandards
Define FrameStructure andDesignFramework
Define Scope forAutomation and
Tools to beused/created
Prototype
Review forInnovations inSolution &Brainstorm
Design macroTemplatesDocument DesignProtoype
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Inputs to theprocess
CommentGuidelines andChecklists
Phases Tasks IntranetDocumentOwner
Reviewed by Output of the process
Documents,reports,records, formsand
deliverables
Documents,reports, records,forms and
deliverables
Client interface
Testing & Review, StepBack Review
Test Proto onFinal PlatformTest Proto on End-Users
DTS End User Feedback
Micro Design
BrainstormDefine Standards/Guidelines
Design MicroStoryboardDesign DetailedTemplates
G/T/ID/C:GuidelinesG/T/ID/C:Templates
G & C: Storyboards(includingthumbnails of eachscreen)
ProgrammingGuidelines, ToolSpecificGuidelines,GraphicGuidelines, ASPGuidelines, XSLGuidelines,Quality PlanningGuidelines Referto respectivechecklists as perneed
Production Process (Work inProgress)
ProductionProcedureDTesting & ReviewD StepBack Review
DTSPM, TeamMembers
End User Client,Lead teammembers, SSG, DDLOBH, LOBP,Design Head
DReview Form,Change RequestForm, Requisitionfor CDRDTest Plan
Client reviews at variousstages
The alpha and betastages during the
Review, Step Back Review Client comments
production are decidedby the PM
Alphaat various ReviewStages
depending upon theclient needs
Review
Beta
Beta Product review Beta ProgramApproval of Beta byClient
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Inputs to theprocess
CommentGuidelines andChecklists
Phases Tasks IntranetDocumentOwner
Reviewed by Output of the process
Documents,reports,records, forms
anddeliverables
Documents,reports, records,forms and
deliverables
Client interface
Test Plan, TestDocument, BetaProgramSQA Plan,Project Plan
The bugs are closed bythe team members
Testing ProcessTesting & ReviewStep Back Review
DTS PM and testers DTS Bug ReportSent to client forapproval of the finalproduct
Proposal/Contract
Replication, Packaging and delivery
Replication,Packaging anddeliveryprocedure
DTS PM
Final Program FTPto server/ CD ofFinal Program toClient,
SQA Plan,Project Plan
Implementationprocedure
Delivery Challan,Requisition for CDR
ClientAcceptance aSQA Plan,Project Plan
Project ClosureProject Closureprocedure
DTS PM
Matrix Report,Project Experienceon the KnowledgeManagement spaceon the Intranet
Old FSD andDSD for thatprogram
For updating offunctionalities in theprogram delivered tothe client
Maintenance ProcessMaintenanceprocedure, andtesting procedure
DTS PMMaintenance Plan,Modified Program
Approval by client forchanges
Taxonomy: Abbreviations:DTS: Defect Tracking System DP: Defect PreventionPM: Project Manager ID: Instruction Design
HOM: Head of Marketing VD: Visual DesignPro ect Life C cle: Process LOBH: Line of Business Head SD: Software DesignWithin Life Cycle: Phases BO: Business Office FSD: Functional Specifications DocumentWithin Phases: Tasks LOI: Letter of Intent DSD: Design Specifications Document
CFO: Chief Financial Officer CDR: CD RomSQA: Software Quality Assurance ASP: Active Server Pages
SSG: Senior Specialists Group XSL: XML Styling Language Updated : 20/04/05
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