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Thumb Rules1. The process change management (PCM), technology change management (TCM) and defect prevention (DP) activities happen throughout the project life cycle as per the PCM, TCM, and DP procedures.2. Software quality assurance (SQA) activities happen over project life cycles as per respective schedules and milestones.3. Step-back review is conducted monthly by LOBH, LOBP, Design Head, PM, SSG and leading team members, to review the project progress and suggest improvements in processes and the use of technology.4. Change request form needs to be filled only when the client demands major changes in the requirements.5. Control of documents and records will be as per document and data control and control of quality records procedures.

Inputs to theprocess

CommentGuidelines andChecklists

Phases Tasks IntranetDocumentOwner

Reviewed by Output of the process

Documents,reports,records, formsanddeliverables

Documents,reports, records,forms anddeliverables

Client interface

Client Inquiry

ReviewGuidelines,EstimationGuidelines.Baseline Reports

Proposal preparationProposalpreparation andreview

DTS Marketing, PM

HOM, LOBH,Proposal Team orany personassigned by theabove

Final proposalDocument

ProposalDocument

ReviewGuidelines

Contract Preparation Process

ReviewGuidelines

Contractpreparation andreview

DTS Marketing, CFO

Marketing, CFO orany personassigned by theabove

Review RecordTIS/ Client FormalContract

Contract approval byclient

ProposalDocument,ContractDocument,Letter of IntentCustomerSuppliedProduct

(Content, CD,..)

Marketing, CFO,PM

Review RecordLOI/ PurchaseOrder from Client

Contract

Letter ofIntent,Order/Contract

Letter of Intent (LOI), Purchase Order

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Documents,reports, records,forms and

deliverables

Client interface

Project PlanningGuidelines,Quality PlanningGuidelines,ReviewGuidelines

Project Startup

Project startupprocedure(consists ofProject kickoffand

Resourceallocation/PM/SQA/SSG

PM

LOBH, LOBP,Design Head orany personassigned by theabove

Minutes of theKickoff meeting

Project planningRisk Assessment Project Plan (CM

Plan, Quality Plan,MPP, IntranetProject InputForm) SQA Plan

SQA Procedure DTS PM

Minutes of DP

Meetings, ReviewRecord

Notify the client ifthere is a defective CSP

Customersupplied productprocedure

Status report forCustomer suppliedproduct

Trainingprocedure

Training needs

SQA Plan,Project Plan

FSD PreparationGuidelines,ReviewGuidelines,System StudyChecklist

Study Phase Study procedure DTS PM

LOBH, LOBP, Leadteam members,SSG or any personassigned by theabove.

FunctionalSpecificationsDocument (FSD)

Approval of FSD by client

Final sign-off by

LOBH

Study Document(minutes of

meeting withclients, end user.)

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deliverables

Client interface

Analysis Phase

Analyse: Learner,Client, Contentand Tsks.AnalyseBenchmarkedMaterial

FSD


The DSD can be acombination of any ofthe following designdocuments

ID Guidelines, IDCheck ListDesignGuidelines,Graphic ElementGuidelinesProgrammingGuidelines

Macro DesignPM, Designer(ID,CD,SD)

Lead teammembers, SSG orany personassigned by theabove.

DesignSpecificationsDocument (DSD),Prototype

Approval of DSD by client

Instructional and Content DesignDefine IDobjectives ID Document

Sequence/structure content

DefineInstructionalStrategies

Design Evaluation& Assessment

Communication Design Define ConceptsLead teammembers, SSG

GUI Options

Interface &Usability Design

Character Design etc.

Define TIPVAS

Design Content &Interactivity

Make SoftwareDecisions

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Documents,reports,records, forms

anddeliverables

Documents,reports, records,forms anddeliverables

Client interface

Software DesignIdentifyEnvironment/LMS

Identify e-learningStandards

DefineTechnologies,Browsers etc.

Design ContentStorage Plan

Design ProgramNavigation Flow

Define

ConfigurationManagementStandards

Define FrameStructure andDesignFramework

Define Scope forAutomation and

Tools to beused/created

Prototype

Review forInnovations inSolution &Brainstorm

Design macroTemplatesDocument DesignProtoype

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Documents,reports,records, formsand

deliverables


deliverables

Client interface

Testing & Review, StepBack Review

Test Proto onFinal PlatformTest Proto on End-Users

DTS End User Feedback

Micro Design

BrainstormDefine Standards/Guidelines

Design MicroStoryboardDesign DetailedTemplates

G/T/ID/C:GuidelinesG/T/ID/C:Templates

G & C: Storyboards(includingthumbnails of eachscreen)

ProgrammingGuidelines, ToolSpecificGuidelines,GraphicGuidelines, ASPGuidelines, XSLGuidelines,Quality PlanningGuidelines Referto respectivechecklists as perneed

Production Process (Work inProgress)

ProductionProcedureDTesting & ReviewD StepBack Review

DTSPM, TeamMembers

End User Client,Lead teammembers, SSG, DDLOBH, LOBP,Design Head

DReview Form,Change RequestForm, Requisitionfor CDRDTest Plan

Client reviews at variousstages

The alpha and betastages during the

Review, Step Back Review Client comments

production are decidedby the PM

Alphaat various ReviewStages

depending upon theclient needs

Review

Beta

Beta Product review Beta ProgramApproval of Beta byClient

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Documents,reports,records, forms

anddeliverables


deliverables

Client interface

Test Plan, TestDocument, BetaProgramSQA Plan,Project Plan

The bugs are closed bythe team members

Testing ProcessTesting & ReviewStep Back Review

DTS PM and testers DTS Bug ReportSent to client forapproval of the finalproduct

Proposal/Contract

Replication, Packaging and delivery

Replication,Packaging anddeliveryprocedure

DTS PM

Final Program FTPto server/ CD ofFinal Program toClient,


Implementationprocedure

Delivery Challan,Requisition for CDR

ClientAcceptance aSQA Plan,Project Plan

Project ClosureProject Closureprocedure

DTS PM

Matrix Report,Project Experienceon the KnowledgeManagement spaceon the Intranet

Old FSD andDSD for thatprogram

For updating offunctionalities in theprogram delivered tothe client

Maintenance ProcessMaintenanceprocedure, andtesting procedure

DTS PMMaintenance Plan,Modified Program

Approval by client forchanges

Taxonomy: Abbreviations:DTS: Defect Tracking System DP: Defect PreventionPM: Project Manager ID: Instruction Design

HOM: Head of Marketing VD: Visual DesignPro ect Life C cle: Process LOBH: Line of Business Head SD: Software DesignWithin Life Cycle: Phases BO: Business Office FSD: Functional Specifications DocumentWithin Phases: Tasks LOI: Letter of Intent DSD: Design Specifications Document

CFO: Chief Financial Officer CDR: CD RomSQA: Software Quality Assurance ASP: Active Server Pages

SSG: Senior Specialists Group XSL: XML Styling Language Updated : 20/04/05

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