Systems That Mean Business
© 2012 Allworx CorpA Windstream CompanyAll Rights Reserved
From Visionary Beginnings…
• Founded in 1998• Kodak, Xerox, Sr. design engineers• Creating Film Kiosks Demonstrate Inventive
skills• Specialty - Translating Complex Functions to
Simple UI• Cutting Edge Design a core competence
• Introduced First Allworx in 2003• Acquired by PAETEC November 2007• Windstream Acquired PAETEC in Dec
2011
• More servers than McDonalds, Burger King and Wendy’s combined has restaurants• 23,000+ customers, 350,000+ handsets, 1.
5m users
• Market leader in SME IP PBX
• Defined as less than100 users per location
Award Winning…
Some of Our Customers
Non-Profit
Healthcare
Educational, Science
Environmental, Energy
Banking, Finance
Voicemail
ExceedingCurrent & Future Needs
Plus Lowest Total Cost
of Ownership
BusinessProcess
Productivity
GlobalMulti-site Integration
RoutingManagement
DiverseVoice
Services CustomizedFeatures
MobilityConnectivity
PresenceManagement
Top Reasons to Choose Allworx
1. Built for The Future • SIP Based – not gateway
based• Less complex, lower cost• Supports any SIP 2.0 Trunk, Any SIP
Handset • Migrate to SIP easily from Analog, T1/PRI
2. Focused on SME • Legacy Features for Today• IP Benefits for Tomorrow
3. Everything is built-in • Premise based offers greater
control• System licenses – easier to manage• Simple, easy-to-understand support
…More Top Reasons4. Truly the Lowest Total Cost of Ownership5. Inventive and Useful Enhancements add
value6. Easy to install – Easier to maintain7. Solves Current problems
…and then some
Product Design Simplicity…
…Uncompromising Power
Allworx 6x12 Server• 3-10 users• Max 12 users and12 system extensions, 2 generic
SIP handsets• Six copper trunks, two analog extensions• SIP Trunks without additional cost• One Eight Party conference Bridge *• Solid state memory = long-term reliability• Inexpensive Optional 5-Year warranty
* Licensed option
Allworx 6x Server• 30 users included – single license expansion to
60• SIP Trunks without additional cost• Six copper trunks, two analog extensions• One Eight Party conference Bridge *• Solid state memory = long-term reliability• Inexpensive Optional 5-Year warranty
* Licensed option
6x and 6x12 Hardware Configuration
Door Relay/Serial Interface
USB Interface
LAN Port
WAN Port
6 FXO Ports
2 FXS Ports
Analog Fail Over Port
Audio PortPaging/MoH
Grounding
Power
Allworx 48x Server• 48 users included – 50 user expansions to maximum
of 250• Includes SIP without additional cost• 2 TI/PRI Circuits built-in**• 60 party Conference Bridge DSP **
• Solid State Drive design = increased reliability• Optional low cost 5 year warranty option• Low power consumption
** Licensed options
6x12 6X 48X Px
Users Up to 12Up to 60
30…60
Up to 25048…100…150…200…
2500
Auto Attendants
9 9 9 0
Central Office Lines
SIP
6 FXO1 PFT
99 SIP channels
6 FXO, exp. to 24*1 PFT
99 SIP channels
3 FXO, exp. to 21*1 PFT
99 SIP channels
6 FXO ports1 PFT
3 Port Expanders per
Analog Phones
2 FXS ports expandable to 8*
2 FXS ports expandable to 8*
5 FXS Ports expandable to 11*
2 FXS Ports6 Additional w/ 3
Px
Voicemail 8 Ports2 hours per user
8 Ports2 hours per user
16 portsNo less than125
hours
Server Based
Conference Center **
One 8 seat bridge One 8 seat bridge Four bridges max 30
seats/bridge60 seats across all
bridges
None
Hard Drive 2 GB Compact Flash
2 GB Compact Flash
8GB solid state drive
2 Gig Compact flash
T1/PRI
N/A N/A 2 Built-in ** N/A
Obligatory Specification Chart
* with optional Port Expander ** optional license
Functional…Practical…Designed to Last
9224
Sophisticated, flexible top-of-the-line phone
• 24, 3-color Feature Keys (PFK’s)
•192 × 64 Backlight Display
•7 Context Sensitive Soft keys
•11 Fixed Feature Keys
•Full-Duplex Speakerphone
•Built-in Headset Jack
•Integrated Layer 2 Switch
•Power over Ethernet (PoE)
Traditional Console with 96 PFK’s
Simple plug-and-play configuration with automatic detectionGrow to 48, 72, or 96 programmable function keysPowered from the 9224 phone - No Additional power requiredNo System Limit of 9224’s with 3 Telephone Expanders
• Backlit display
• 12, 3-color Programmable Feature Keys (PFK’s)
• 7 Interactive Soft Keys
• 11 Fixed Feature Keys
• Full-Duplex Speakerphone
• Built-in Headset Jack
• Built-in Layer 2 Switch
• Power over Ethernet (PoE)
9212L
The Workhorse
Small, but Powerful
• Four programmable function keys
• Easy-to-read 192x64 graphical backlit display
• Full-duplex speakerphone• 4-way conferencing• Bandwidth options
– 9204 -10/100 Ethernet Switch– 9204G - 10/100/1000 Gigabit
Ethernet9204/ 9204G
• Compact size for small workspaces• 2 Call Appearance buttons• Easy-to-read 128 × 36 display• 10/100 Switch• Power over Ethernet (PoE)• Full-duplex speakerphone• Wall mountable• Bright ringing and off hook status
indictor• Plug-and-play headset connectivity
9202E7. 4 or higher
For Compact Workspaces
Features That Make Allworx Strong
SIP Connectivity is Included
• SIP is Here and Here to Stay• Dynamic IP offers Voice and Data on shared circuit• Sharing one circuit for Voice and Data lowers cost• The most cost effective way to route a phone call
• Implement today or tomorrow - as your needs evolve
Fire
wall
Remote Phones - anywhere in the world
Local Users
Main Office
• Every Feature except Receiving Page• Direct Station Selection• Busy Lamp Field• CO Line Appearance• Call Appearance• SIP Trunk Appearance• ACD Agent
• NAT Access• Multiple Remote Users behind same
firewall• No VPN Required• No static IP address required for
remote phonesFire
wall
Users/Handsets/Extensions1. Individuals are Users
(given a voice mail box)2. All others are
Extensionsi.e., kitchen, break room
3. Phones are Endpoints4. Endpoints are
UnlimitedAllworx phonesGeneric SIPSoft-phones
6x Capacities:– 120 extensions … of which 60 are users
48x Capacities– 500 extensions … of which 250 are users
Call RoutesCall routes are simply ways that any call or
transferred call to a user or extension is handled
Call Routes are infinitely definable per User
User may modify, if allowed
Call Routes add Power and Flexibility
Call Routes
Add unlimited destination (s)
Add unlimited additional connections
Select your final destination
Define options when busy on a call
Call Routes based on Caller ID
Route to specific phones…
…and/or directly to any outside line
Call Routes based on extension
Presence• 7 unique presence settings• Change them at will• Phone, web message
center, iPhone, Android• Each has its own greeting
Unified Messaging - Standard
Voicemail/Email in One Box
• Review, retrieve and respond to all your messages from Inbox
• Voicemail SMS text message alerts & escalation
My Allworx Manag
er
My Allworx Manag
er
37
New employees learn quickly…Lower training costs
New Feature Evolution• 7.1
o Advanced Multi-siteo Automatic Call Distributiono 911 Alerto Announce Only Mailboxeso iAllworx
• 7.3o Hot Deskingo Visual Message Centero Multisite Park and Pageo Flexible Auto Attendant
Schedulingo Extension Mode Dialing
• 7.4o Simplified Transfero Handset Network Login
Profileso Downloadable MOHo 911 Direct dialo SNMP & Other Diagnostic tools
Customer Driven Feature Planning
Advanced Features
Advanced Multi-site
• Up to 99 Servers• Up to 1000 users
– Global Directory– Global Voicemail– Global Call Routes– Global Busy Lamp Fields– Global Auto Attendants
• Global Directory, Global voicemail• Global Numbering• Visibility of handsets at branch locations• Transfer Site to Branch• Access remote site trunks• Shared Automated Attendants
• Primary Site has visibility of users of all branches
• Multiple Primary Sites – can serve for Disaster Recovery
• Distributed is better for SMB
Advanced Multi-Site …across town - or across the
CountryDallas(972) 897-2800New York
(212) 863-4000
Rochester, (585) 321-6000
Multi-site
with MPLSadds extra security
Call Assistant – PC Based Call Control
Call Processing/Power Dialing/Call Logging/Call Recording/Call History
In conjunction with Allworx 9224/9212L/9204/9204G/9202E
44
Call Recording When selective permanent call recording preservation is a must
when recording shows status, pause and resume
Appears in folder where you want - Records directly to folder - not using voicemail port
TAPI Contact Management…Outbound Dialing…Inbound Screen Pops
ACD Intelligently Manage Calls into Contact Centers Small and Large
Perfect for the Majority of Small Call Centers
Up
to1
0 C
all
Qu
eu
es
Up to 16 Callers in Queue
Distribution Algorithms1. Priority – Strict ordered list of Agents
First agent available on list gets next call.
2. Round Robin – “Sales Person” Mode Evenly distribute same number of calls to each
agent.
3. Longest Idle – “Support Team” Mode Evenly distribute by time to each logged in agent.
4. Ring All – Legacy Call Queuing Mode
Call Queue Statistics provide real-time detailed information
Queue Statistics
Each Queue Type Provides Different Statistic Metrics
Customize Queues on the Fly…As Needs Change
Supervisor Queue Alarms
• Alarm PFK’s – Yellow, then
Red queue thresholds Wait Times Too many
callers
• All Agents Logged Out (with Calls in Queue)
• Service observe w/ Barge-in
• Unlimited Supervisors Administer
via Web View and
Reset Queue stats
View and Reset Agent stats
View logged in Agents
Force logouts Monitor for
Queue Alarms
Conference Center• Secure conferencing option –
ID and Password protection – Easy-to-use graphic user
interface • Full administrative view of
users and conferences – Centralized scheduling and
moderation of calls • 6x: one 8-party conference
bridge• 48x:
– 4 Managed, Secure Bridges– 60 Total Bridge Participants – 30 party maximum per bridge
Conference Center - Participants
Dual Language Support
• 3 language Choices English French Castilian Spanish
Default: Language 1 Option to convert to language (2)
Mobile Link
Mobile Link
Mobility Communications for iPhone and Android Smartphone's
iPhone Android
Retail/Auto Distribution• Automated Attendant by Department
Based on time of day/day of week, holiday
• Park and Page• ACD
– Service– Parts
• Cell Phone Management• Multi-site
Global Employee ReachRoving ManagementGlobal Park/Page/TransferEmployee Directory by Location
Legal
• Call Coverage• Billing management Audit codes
Two -23 digits, verified or unverifiedWorks with almost any Call Accounting
package
• Call recordingDepositionCourt summary
• Conference Center• Inbound CID routing
Desired and undesired callers route directly to appropriate person
Consulting/Professional Services
• Call CoverageDIDPersonal Call Handling
• Automatic Call DistributionBillingScheduling Inbound and Outbound
• Message Center• Unified Communications• CRM Integration• Voicemail forward
Automated or selective
Education
• Separate Classrooms from User/Admin/Teachers
• E911 Alert• Zone paging• Toll Restriction
Manufacturing
• Automated Attendant Call Routing – speeds call handling– reduces overhead
• 10 Zones paging• Park and page• Departmental call coverage• Cell Phone mobility• Toll Restriction
Administration Programming Browser Based GUI - LAN or Wan - not a client
The Complete Solution
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