© CGI Group Inc. CONFIDENTIAL
Tervetuloa Dynamics -päivään!
Tapio Volanen, toimitusjohtaja, CGI Suomi Oy
Pekka Horo, toimitusjohtaja, Microsoft Suomi
CGI Global 1000
1000 in-person client interviews conducted to listen to our clients’ perspectives, refine our thinking,
inform our investments, and innovate and evolve our strategy to lead them as their partner and expert
of choice 10 Industries
Business Leaders
44% 56%
IT Leaders
34%
Insurance
11%
8%
Healthcare
Oil & Gas
Transportation
Risk &
Investment
Intensive
51%
Government
7%
6%
4%
4%
Manufacturing
Utilities Asset
Intensive
23%
28% 72%
VP or higher CIOs
48% 52%
VP or higher C-Suite
Banking
Communications
Retail & Consumer 6%
7%
13% Consumer
Intensive
26%
16%
20%
10%
5% 36%
12%
UK
Nordics
Eastern, Central &
Southern Europe
France
Asia Pacific
US
Canada
Strategic Business Units
1%
20 countries covering CGI’s major regions
Source: CGI Global 1000 (2016)
Plans to increase or maintain total IT budgets
were reflected in nearly every industry sector
10%
18%
26%
35%
38%
39%
40%
43%
43%
44%
45%
47%
50%
56%
77%
3%
37%
28%
48%
29%
35%
45%
23%
33%
35%
34%
30%
33%
27%
15%
87%
45%
46%
17%
33%
26%
15%
34%
24%
21%
21%
23%
17%
17%
8%
0 % 10 % 20 % 30 % 40 % 50 % 60 % 70 % 80 % 90 % 100 %
Oil and Gas
Government: Defense and Intelligence
Communications
Transportation
Manufacturing
Banking: Capital Markets
Insurance
Utilities
Government: Central and Federal
Health
Government: Provincial and Municipal
Banking: Retail
Post & Logistics
Retail and Consumer Services
Banking: Commercial and Transaction
Increasing Flat Decreasing
Source: CGI Global 1000 (2016)
The gap between business and IT priorities is creating
two IT “organizations”
Urgency to change Urgency to change
…on a transformed, modern
digital
platform
…by building a digital
organization…
Drive growth…
Increasing run cost of legacy
platform
Investments to “Change”
challenged
Revenue under
pressure
Current State
Future State
IT modernizing legacy and Business transforming
to digital (2-speed)
IT’s priorities are to modernize
in order to reduce run costs
and simplify legacy…
…while the business is
demanding agile, IT-driven
transformation to meet customer
needs and competitive threats
Source: CGI Global 1000 (2016)
State of the Market
Customer Experience
2020
By 2020, customer experience will overtake price and product as the key brand differentiator.
Productivity 40% of a worker’s productive time is lost when switching tasks. This costs the global economy $450B per year.
40%
Speed of Business Organizations embracing digital transformation generate an average of 8% more income each year.
+8%
Microsoft
Sales
Customer Service
Field Service
Project Service Automation
Operations
Financials
Marketing + Adobe
Most successful Digital Service ideas could be found
from the center of circles
Megatrends
Technology enablers
Business vision and strategies
Digital Spark
In practical and focused Digital Spark idealab we outline those opportunities which digital transformation
makes possible. We shape together new service concepts which create significant positive impact to the
business.
Digital Spark offers:
• an innovative environment for brainstorming and sharing experiences
• ideas and concepts to be evaluated and tested in practice
• end-to-end roadmap from innovation to service
• a model for fast and agile service development in co-operation
Shape Digital Service
Concepts
Design Digital
Service
based on the
selected Concepts
Initiate
Digital
Spark
Test in
Practice
Workshop
check and
select
Workshop
check and
decide
Digital Spark
• Customer experience comes first
• Experimental, innovative attitude
• Readiness for fast progress
• Readiness for testing in practice
• Common commitment and transparency
• Aspiration for simplicity
• Digitalised service concepts
• New added value
• Innovative earning logics
• New opportunities to realise the
business targets
• New collaboration and networking
models
• Improved competitive advantage
• Developed digital service vision
• Increased common understanding about
digital services
• Increased experience about interactive
development
In Digital Spark process the client’s industry and business expertices will be combined with CGI’s
digital solutions and services expertice. In co-operation we identify new ideas, design service
concepts and prepare testing in practice..
Essentials to
success
What we think
to find
What we think
to gain