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Stakeholder Identification, Communication and Performance Summary
3.1 Stakeholder Identification and CommunicationTSMC stakeholders include stockholders and investors, employees, suppliers, customers, government, the community, and non-profit organizations. TSMC units most closely related to corporate social responsibility issues are Investor Relations (IR), Public Relations (PR), Human Resources (HR), Risk Management & Corporate ESH (RMESH), and the independent TSMC Education & Culture Foundation (ECF). IR and PR are responsible for economic issues, HR and the ECF are responsible for social issues including employees and social welfare, and RMESH is responsible for environmental, safety and health issues. These departments confirm the direction of CSR with other departments in the company and communicate the company’s achievements to the public.
The above units follow our CEO’s ten principles of CSR, identify stakeholders and integrate stakeholders’ concerns into routine tasks and annual plans in every year, and maintain flexibility to incorporate ad-hoc issues into annual plans. These units also seek support from additional departments as necessary. We continue to promote and improve projects related to stakeholder concerns.
TSMC believes that the company is responsible to its stakeholders and needs to communicate with them through various measures and channels to understand their needs and expectations from TSMC, and also takes these needs and expectations into account for corporate social responsibility policy and projects. TSMC and its stakeholder communication measures and channels are described in the following table; more detailed information can be found in related chapters of this report.
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Stakeholder Stockholders & Investors Customers Employees Suppliers Community Government Non-profit Organizations
Communication Measures and Channels
1. General stockholders(1) Annual Shareholder
Meeting in 2nd quarter(2) Quarterly Institutional
Investors’ Conference(3) Annual Financial
Report(4) Shareholders can
communicate with TSMC via telephone and email.
2. Institutional Investors(1) Quarterly Institutional
Investors’ Conference and global teleconference.
(2) Conferences held by domestic and overseas investment institutions
(3) Ad-hoc meetings with institutional investors.
(4) Investor forums held by brokerage houses
1. Customer audits2. Customer meetings3. Annual TSMC Technology
Symposiums4. Customer satisfaction
survey5. Cooperation with
customers’ industrial environment and social responsibility surveys and implementing improvements.
1. Announcements2. Human resource
representatives3. Regular meetings, such as
quarterly communication meeting/safety committee meeting/training courses
4. Ad-hoc communication meetings
5. Employee suggestion channels, such as immediate response system/HR employee suggestion box/wellness center/wellness website
6. HR service line7. Company publications and
e-platform8. Survey forms, such as
class satisfaction/meal satisfaction/activity satisfaction/Company Business Philosophy surveys
1. TSMC Annual Supply Chain Management Forum
2. Online supplier information platform
3. Regular meetings4. Supplier surveys, audit and
assistance5. Supplier ESH Forum
1. TSMC Education & Culture Foundation
2. Corporate Social Responsibility Report
3. Corporate website4. Public welfare
organizations5. Disaster relief activities
1. Official documents2. Communication meetings
or public hearings on regulations
3. Company financial report4. Providing official replies
or reports in response to requests from government authorities
5. Communication with government authorities through industry organizations including the Science Park Union, Taiwan Semiconductor Industry Association, World Semiconductor Council, and Chinese National Federation of Industries
1. TSMC Education & Culture Foundation
2. Volunteer activities
Topics of Concern Economic● Corporate governance● Social welfare activities● Proprietary information protection● Financial information● Stock price● Operational performance● Investment plans● Organizational and management changes● Employee salary and stockholder profit sharing● Tax payments● Legal compliance● Product R&D
Social● Employee-employer relationship● Employee loyalty● Occupational safety & health● Health promotion● Salary and welfare● Employee development● Recruitment● Response to organizational changes● Work flow & rules● Management leadership● Employee communication● Individual career development● Customer partnership● Workplace accidents● Disaster prevention and backup systems● Community welfare engagement and feedback● Employment opportunities
Environmental● Greenhouse gas reduction● Water resource management● Product hazardous substance management● Environmental labeling● Product carbon footprint● Product water footprint● Pollution control● Energy/resource consumption● Waste management● Ecological preservation● Environmental cost● Indirect environmental impact
TSMC’s stakeholders communication measures and channels and their concerns.
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TSMC compiles stakeholders’ concerns through these channels and measures. Related units then prioritize concerns according to their impact on company and importance to stakeholders, and the prioritized topics will be treated as annual plans or goals. Stakeholders’ concerns are evaluated for their materiality and are divided into significant, medium and general topics. In this report, we have primarily disclosed information regarding significant and medium topics, and have selected certain general topics for disclosure and excluded others.
TSMC Identification Procedure for Stakeholders’ Concerns
Compile stakeholders’ concerns through various channels and measures
Related units prioritize the concerns according to their frequency and severity
List priorities
Transfer to annual plans or goals
Low Medium HighCompany Impact Level
Stakeholder Materiality Analysis
● Product Package
● Eco Preservation
● Bio-diversity
● Hazardous Waste Export
Significant topics Medium topics
Stak
ehol
der C
once
rn L
evel
Low
Hig
hM
ediu
m
● Indirect Energy
● ESH Management
● Employee-employer ralationship
● Pollution Prevention
● Green Product
● PIP
● Legal Compliance
● Climate Change
● Customer Partnership
● Individual Development
● Work Flow
● Organization Change
● Water Discharge Impact
● Supply Chain Management
● Raw Material
● Energy/Resource
● Social Welfare
● Product Transportation
● Recycled Materials
● Environmental Cost