Transcript
Page 1: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

DESINGEL IN FOCUS

DESINGEL INTERNATIONAL ART CAMPUS

Page 2: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

1.BASIC PRINCIPLES

2.OBJECTIVES

3.STRATEGY

4.INTEGRATED APPROACH

5.CASES

6.CONCLUSION

DESINGEL IN FOCUS

TABLE OF CONTENTS

Page 3: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

DESINGEL IN FOCUS

deSingel newbuild clearly sets the pace of the exciting

art campus

36,000 m² acting as an infinite source of contentual

opportunities to create a closer bond between the general

public and the artist

more than ever, give visibility to all things international

BASIC PRINCIPLES

Page 4: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

DESINGEL IN FOCUS

General public = spectator/member

student

artist

member of staff

Social media era: - Facebook

- Twitter

- YouTube

- Flickr

- blogs

Press: of invaluable importance

BASIC PRINCIPLES

S

T

O

R

Y

T

E

L

L

E

R

Page 5: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

QUANTITATIVE

promote ticket sales

create loyalty among the general public and seek out

new audience

programme extension newbuild

QUALITATIVE

provide in-depth information

converse

create ambassadors

promote creative communication in arts sector

DESINGEL IN FOCUS

OBJECTIVES

Page 6: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

1.IMAGE COMMUNICATION

= deSingel DNA

2.PROGRAMME COMMUNICATION

= create momentums

= highlights programme through an integrated approach

DESINGEL IN FOCUS

STRATEGY

Page 7: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

DESINGEL IN FOCUS

printed matter

digital

press

since mid-2011:

+ audiovisual media

+ social media

= &-& STORY

= RESOURCES ≠ OBJECTIVE

INTEGRATED APPROACH

What happens when you add

social media to a boring

exhibition?

A boring exhibition combined

with social media.

Page 8: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

WITH REGARD TO REPUTATION MANAGEMENT: IN LISTEN!

everyone = critic

everyone has numerous channels at their disposal to

express opinions: Facebook, blogs, etc.

people talk about a brand = 80% +

catch and disseminate positive commentary

DESINGEL IN FOCUS

INTEGRATED APPROACH

Page 9: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

WITH REGARD TO REPUTATION MANAGEMENT:

CONVERSE

answer complaints adjust operation

long-term relations sincere and genuine

conversation

committed spectator/member = ambassador

we must guide that conversation:

- by being present on social media

- by telling stories blog & audiovisual media

storytelling = attracting a new audience

DESINGEL IN FOCUS

INTEGRATED APPROACH

Page 10: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

DESINGEL IN FOCUS

INTEGRATED APPROACH

SOCIAL MEDIA ERA

listen & converse

forum http://www.desingel.be

Facebookpagina deSingel

Twitteraccount #desingel

Page 11: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

DESINGEL IN FOCUS

Page 12: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

1. IMAGE COMMUNICATION

Made in deSingel

2. PROGRAMME/PRODUCTION COMMUNICATION

unique productions: TeZukA

themes/clusters: Goldberg. The Series

involvement: Octopus

DESINGEL IN FOCUS

INTEGRATED APPROACH: CASES

Page 13: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

IMAGE COMMUNICATION

Made in deSingel

= new label creates opportunities for communication

DESINGEL IN FOCUS

INTEGRATED APPROACH: CASES

De Morgen 26/09/2011

Page 14: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

IMAGE COMMUNICATION

Made in deSingel

= new label creates opportunities for communication

DESINGEL IN FOCUS

INTEGRATED APPROACH: CASES

Page 15: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

PROGRAMME COMMUNICATION

Sidi Larbi Cherkaoui TeZukA

9 presentations x 800 seats = 7,200 tickets for sale

= a totally new experience for stage art productions at

deSingel

requires a major campaign

perfect timing = 1 year after the opening of the newbuild

in Oct 2010

DESINGEL IN FOCUS

INTEGRATED APPROACH: CASES

Page 16: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

PROGRAMME COMMUNICATION

Sidi Larbi Cherkaoui TeZukA

DESINGEL IN FOCUS

INTEGRATED APPROACH: CASES

Page 17: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

PROGRAMME COMMUNICATION

Sidi Larbi Cherkaoui TeZukA

DESINGEL IN FOCUS

INTEGRATED APPROACH: CASES

Page 18: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

PROGRAMME COMMUNICATION

Sidi Larbi Cherkaoui TeZukA

DESINGEL IN FOCUS

INTEGRATED APPROACH: CASES

end result: 700 new

customers

Page 19: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

PROGRAMME COMMUNICATION

Goldberg. The Series.

Objective: classical music suitable to a wide audience

Medium: short film

Result: public response and press

DESINGEL IN FOCUS

INTEGRATED APPROACH: CASES

Page 20: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

PROGRAMME COMMUNICATION

Philippe Decouflé/Octopus

Objective: involving the audience

Medium: short film

Result: response from Forum (64) –

short and long-term

DESINGEL IN FOCUS

INTEGRATED APPROACH: CASES

Page 21: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

1.TO CREATE MOMENTUMS

2.TO COMBINE RESOURCES AND MEDIA FOR

MAXIMUM IMPACT

DESINGEL IN FOCUS

CONCLUSION

Page 22: Segmentation and CRM - Kristien Gerents | congres podiumkunsten 2012

DESINGEL IN FOCUS DESINGEL INTERNATIONAL ART CAMPUS