Knud Schulz September 2014
Transformation from a Main
Library to Dokk1
University of Washington
Information School September 2014 Knud Schulz
1
Knud Schulz
• Manager of the Main Library in Aarhus
• Daily work focus – transforming the Main Library to
“Urban Mediaspace” – Dokk1
• Librarian and Master of Public Management
• Mentor/Sponsor INELI (International Network of Emerging Library Innovators) Bill & Melinda Gates Foundation
• Member of the client group Urban MediaSpace Aarhus
• Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates
• www.slideshare.net
Knud Schulz September 2014
apx.300.000 sq.ft.
incl. 190.000 sq.ft.
library space
2
Agenda
• The Change
• Danish strategy and
tendencies
– Model for the
knowledge society
– 4 rooms
– Model Programme
Public Libraries
– Model for Open
Libraries
– Citizens’ service
• Dokk1
• The Library as a place
• Urban Media space
• The Library as a space
• Prototyping the future –
Transformation Lab
• New library space – Dokk1
• The Library as a relation
• Innovation with the users –
co-creation
• Partnership
• Transformation Lab II
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From information that can be found anywhere
To What can only be experienced at the library
Space for media Space as a media
On-line On site
Information Meaning
Facts Credibility
Meeting information Meeting people
Knowing Experimenting
Visitors Resource person
Neutrality Sensing
Seriousness Sense of humour
Arranged events Things that happen
Ivar Moltke, Create
The Change
4 Knud Schulz September 2014
The Knowledge Society
• From – libraries for books/medias
– industial society
• to – libraries for man/human
– networked/knowledge society
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A Danish Report
2010
- A Danish Report
2010
• Danish Digital Library
• A new library model for
the knowledge society
• Partnerships
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The Public Library of the Knowledge Society
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Innovation
Reckognition/Experience
Empowerment
Involvement/Engagement Knud Schulz September 2014 7
The Public Library of the Knowledge Society
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Innovation
Reckognition/Experience
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Inspiration space
• The space for meaningful experiences that is to say experiences that move us
• The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences.
• This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres.
• The inspiration space should make the user want to move beyond the usual choices and to come back.
• The library space in itself may also be an experience and work as a stage for events and cultural arrangements.
• The inspiration space especially supports realisation (cognition)/experience and innovation.
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Digital media
Appearance Events
Individual concentration
Iscenesættelse
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Oplæsning
Billedbøger
Bogklubber Book clubs
Picture book
Reading aloud
Staging
The Public Library of the Knowledge Society
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Reckognition/Experience
Empowerment
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Learning space
• Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge
• Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs
• Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities
• Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods.
• Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas.
• The learning space especially supports realisation (cognition)/experience and empowerment.
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Undervisning
Kurser Uformel læring Konsulta
Teaching Courses
Informal learning Consultations
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Lektiecafé’er
Vejlednin
One to one
Homework cafe
Guidance
Training Access to knowledge
The Public Library of the Knowledge Society
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Empowerment
Involvement/Engagement Knud Schulz September 2014 16
Meeting space
• An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves
• Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary
• In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings
• This can take place both live and on the Internet in chatgroups, blogs or other social media.
• The meeting space especially supports empowerment and engagement
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Møder Diskussioner Foredra
g Debatter Samvær
Meetings
Lectures
Discussions
Debates Being together
The Public Library of the Knowledge Society
D.Skot-Hansen C.H. Rasmussen H. Jochumsen
Innovation
Involvement/Engagement Knud Schulz September 2014 19
Performative space
• Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture
• Users can get access to tools that support their creative expressions through interactive games and writing-, sound- and video-workshops
• The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc.
• Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves.
• The performative space especially supports engagement and innovation.
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Skriveværksteder Experiment
Leg og læring
Workshops
Writing workshops Edutainment
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Leg Spil
Gaming Game over
Playing Gaming
Makerspace
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Open libraries
Users are allowed to:
• lock into the library
• check in and out media
• use internet, pc,
copy/print
• study
• read newspapers
• arrange study circles,
public meetings
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Users are taking the control
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Integration of citizens’ service into
libraries
• a big chance to be an
integrated part of the
reinventing of society
services
• brings citizens in
contact with the library
• brings libraries in close
contact with politicians
and innovators in the
community
Two tasks
• focus on speed in
developing new digital
services for public
administration
• a big learning and
marketing challenge
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Citizens’ service
• in more than 60 % of the municipalities
offer citizens service through libraries
– passport
– driving licence
– health securitycard
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Developing community centers
private, civic and public sector
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LOCAL ARCHIVE
ARKIV Archive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORT JOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDE
EX
HIB
ITIO
NS
FAMILIES
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET
AREA
TO
DD
LE
RS
/C
HILD
RE
N
REA-
DING
TRAI-
NING
Adaptive and innovative supporting
spaces • libraries are changing from storing
books to supporting citizens’ needs
• innovation spaces for local communities
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The strategy for changing
• The need for rethinking the
library
• The need for a fusion
between physical – virtual
• Develop partnerships
• Focus on innovation
• Get new skills into the library
and promote learning in the
organization
• Force users to dismiss the
book as library brand 31
Libraries and urban development
Model of the public library in urban
development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen IVA – Royal School of Library
and Information Science 32 Knud Schulz September 2014
New Libraries
• Libraries are signs or symbols on
development and innovation in the society
• Drivers in city development
• Add new stories about the towns
• Arguments for large city engagements
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Oslo
• Opera, new Munch museum and the Library
creates a new waterfront and brings a new
identity to the city
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Helsinki
• The traffic and cultural life in midtown are
reborn by creating a new art museum,
concert hall and the new library
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Birmingham
• The library is located on
the main street where
millions of people are
passing every year
• The library is a symbol
of the new identity of an
old industrial and
innovative city (the
steam engine)
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Urban Mediaspace - Aarhus
Mediaspace:
• Main Library and Citizens’ Services: 18.000 m2/190.000 ft2
• Partners and network: 10.000 m2 /100.000 ft2
Automatic parking space: 1000 cars
Two new urban harbour squares: 94.000 m2 /1.120.000 ft2
Arrival centre for light rail
Uncovering of the river and secure the inner city against flood
Traffic regulation
App.: 390 mill US Dollars
Project elements
– Urban Mediaspace
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2015
2014
Client: City of Aarhus
Partner: Realdania, Realdania Byg
Client Advisor: Rambøll DK
Architects: schmidt hammer lassen architects
Co-advisers: Arkitekt Kristine Jensens Tegnestue
and Alectia A/S
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Libraries and urban development
Model of the public library in urban
development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen IVA – Royal School of Library
and Information Science 43 Knud Schulz September 2014
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Knud Schulz September 2014
Transformation Lab
• The entrance – the former place for controlling the users
• 2-300 m2
• New projects every 5-6 month
• Bringing the traditional work fields of the library into the LAB
• Developing new support of the users – depending on the room, the media, the connectivity and the competencies 45
Knud Schulz September 2014
LiteratureLAB
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Knud Schulz September 2014
iFloor – interactivity between people
• Social interactivity in the library space
• User to user to staff
• Interactivity depends on the body
• communication through – Mobile
– SMS
– PC
• Informal - Competition
• Funny
47
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NewsLAB
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Robots
• Eye catcher
• Social interactivity
• Communication inside
and outside the library
• Interactivity
• Learning
communication
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Teknomorfose - ExhibitionLAB
51
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The Square
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FictionLAB
NewsLAB
MusicLAB
ExhibitionLAB
DemocracyLAB
The Square 54
Knud Schulz September 2014
The library as a space
– in the future?
• The building supports the needs
of the users
• The building interacts with the
surroundings and environment
• The building acts adaptively
55
The Vision • Space for co-operation
• Place for dialogue,
knowledge, ideas and
inspiration
• Open informal learning
space
• A unique place for
children and families
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Libraries and urban development
Model of the public library in urban
development
Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen IVA – Royal School of Library
and Information Science 58 Knud Schulz September 2014
Facilitating relations
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Userdriven process
• From tradition to transcendence – the
users deconstruct ”old knowledge” to
create new sense
60
Knud Schulz September 2014
User driven
innovation
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Subject Browsing - Story Surfer
62
Modern library practice and
strategies – means that roles
constantly change
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Innovation Strategy
• Citizens are the focal point
• Partnerships promote innovation
• Transverse collaboration yields better results
• Ideas must be tested
• Replicate
• Innovation is branding too
• Idea development and innovation are creative processes
• Innovation requires prioritised resources
• Innovation requires management focus and commitment
• Methodical innovation uses standards
• Seven circles of innovation Knud Schulz September 2014 65
Global innovation model –
faster to change
• Partnership between
– Global Libraries/Bill and Melinda Gates
Foundation
– Chicago Public Libraries
– IDEO
– Aarhus Public Libraries
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Global Innovation Model:
Faster to Change Chicago/Aarhus/ IDEO 67 Knud Schulz September 2014
Design Thinking is a mindset, and an
intentional process around delivering
solutions that create positive impact!
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The Aarhus illustration
Vision
Field Trip Vision revisited
Workshop
Define the problem
Test first prototype
A new method…
We are on our way… 70 Knud Schulz September 2014
People’s Lab
Six Labs TechLab Having a maker in residence is powerfull! Cryptoparty, soldering, brush-bots… Valdemar’s hovercraft:
http://www.youtube.com/watch?v=iVi2J_9XZeA&feature=youtu.be
WasteLab Waste-dates, workshops, tinkering… When users become makers. Creativity comes from chaos – stop tidying!
Six Labs
Reflections
You can work with makerculture without having a makerspace!
Intelligent Libraries
How to work smart, efficient, and ad value to
products by creating improved logistics and
library services
On the project: Intelligent Material Management System
Information contact
Britta Bitsch, CEO Branch Libraries Aarhus Denmark
Introduction
• Intelligent Material Management System (IMMS)
• Creating a platform for better library services – Where are the books and other library materials?
– Where are they most needed? –in branch or among branches
– Are there enough books or other library materials on the shelves?
– Where can loans of materials and returned library materials be handled most efficiently?
76 Knud Schulz September 2014
Facts from current business
There’s room for
improvement!
• 30 % of the staff in Copenhagen is utilized with logistics in regard to material handling
• 25 % of all customer inquiries at service desk are subject to failure.
• An unresolved inquiry may
last up to 15 minutes
• Up to 43 % materials are not in its right places in the library
why
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Learn from others!
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Collection management
THERE’S A HUGE
POTENTIAL IN
LEARNING FROM
OTHERS – AND
GAIN PROVED BY
COMMERCIAL
INDUSTRIES
• Libraries can save up
to 15-40 % by
improving their stock
management
operations like
storage, handling and
transportation.
• 25 % less stock
79 Knud Schulz September 2014
The solution • Detailed data collection of library operations-
allowing historical analysis of trends
• Intelligent distribution of shared or floating collections – medias are distributed to a location/branch where there’s a demand and/or space available!
• Central and locally managed data to make informed decisions about collection
• Real time visibility to collection via smart phone application- including on-line pick lists on smart phone
• Introducing Media Hotels - local or remote storage of overflow, slow moving or off season materials
• Automatic refill from the Media Hotel when shelves are low on medias
• Exact information on the current location of any book or other library materials
80 Knud Schulz September 2014
Benefits and added
values • Intelligent distribution of collections to branches, based on volume,
copies, affiliation, etc.
• Share collections (entirely or partly) between branches as desired
• Exact degree of filling on shelves as desired
• Transparent overview of entire collections through all branches
• Exact position on each individual copy, including copy trace log
• Easy registration via RFID tags / Barcode (individual copies, shelves,
racks, stacks, cards, transporters, etc).
• Improved customer satisfaction
• Improved space utilization
• Reduced collection (less copies)
• No or less paper based Librarian processes (Mobile phone RFID) 81 Knud Schulz September 2014
Why partnerships?
Lack of resources and competences in libraries Knowledge, inspiration from others
Need of diversity, quality, research in service production
Communication and marketing New ambassadors
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Mapping the
network
Partnership
clusters
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Examples Strategic Partnerships
83
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Seven Core Values
• The Citizen as Key Factor
• Lifelong Learning and Unity
• Diversity, co-operation and network
• Culture and Experience
• Bridging Citizen, Technology and Knowledge
• Flexible and Professional Organisation
• A Sustainable Icon for Aarhus
85 Knud Schulz September 2014
Name competion = relations and
ownership
• Open internet process – propose a name
to the building
• result 1250 proposals
• 30 names in open voting
• 7 proposals ended up in the jury with
representives from the parties in the City
Council
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A name with a lot of
co-creators
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Branding goal
• Project finish at least 90% of all
inhabitants knew about the project
• Autum 2013 – 75 % knew about the
project UMS/Dokk1
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Whats next?
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From Main Library to Dokk1
2012-2015
Organizing
Interior design and furniture
Partnerships and branding/
identity
Logistic, security and building maintenance
Competencies, Work concept,
recruiting
Serviceconcepts ex. Families/
children
91 Knud Schulz September 2014
Transformation Lab II
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Stageing Dokk1 –
mental construction
• Create an illusion of the building under construction
• Walk in the 3D model
• Setting the stage for tests, user operated services,
innovations, new designs, incl. elements to be used in
the new building
• Involve the users in the work
• Prepare the citizens
• Prepare the staff
• Brand the new library
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Stageing Dokk1
Mayor + Alderman x 2
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Summing up
• Merge technology, space and
competencies
• Involve the users in the innovation
• Make partnerships competencies and a
broader ownership of the library
• Tell new stories about the library brand
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Transform the library or die
Thank you for listening
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