RESIDENTIAL PROPERTY MANAGEMENT SOFTWAREMarch 2018
Powered by Methodology
CONTENTS46
Introduction
Defining Residential Property Management Software
The Quadrant
Residential Property Management FrontRunners Index
Runners Up
Methodology Basics
78
3135
FRONTRUNNERS9 OneSitePropertyManagement
10 AppFolioPropertyManager
11 Buildium
12 YardiVoyager
13 RentManager
14 ResMan
15 Entrata
16 Property Vista
17 Rentec Direct
18 ProLease
19 Hemlane
20 MRIResidentialManagement
21 Axxerion
22 Property Matrix
23 Tenant File
24 SimplifyEm
25 Propertyware
26 TenantCloud
27 TotalManagement
28 Bostonpost
29 BudgeTracLEAD
30 QuickenRentalPropertyManager
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INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the
Residential Property Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.
In the Residential Property Management FrontRunners graphic, the Capability axis starts at 3.00 and ends at 4.40, while the Value axis starts at 3.40 and ends at 4.60. To be considered for the Residential Property Management FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 3.00 and a minimum value user rating score of 3.00. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.
I N T R O D U C T I O N
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Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.
QUADRANT CATEGORIES:
» Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.
» UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.
» Lower Right = Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.
» LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.
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ResidentialPropertyManagementsoftwarehelps property managers oversee their daily
operations for multi- and single-family properties, providing a centralized location where managers with multiple properties can view all of them at once. Software Advice’s FrontRunners quadrant is focused on the North American Residential Property Management software market. We identify this set of core capabilities for the Residential Property Management software categor y : tenant and lease tracking . In addition, we identify several related features that organizations purchasing Residential Property Management software may also need or wish to consider: accounting, maintenance management, budgeting and forecasting, tenant and owner portal, contact management, credit check, insurance management, landlord database, late fee calculation, online payments, portfolio management, tax management, vacancy tracking and website management.
DEFINING RESIDENTIAL PROPERTY MANAGEMENT SOFTWARE
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THE QUADRANT
All products that qualify as FrontRunners are top performing
products in their market.
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RESIDENTIAL PROPERTY MANAGEMENT FRONTRUNNERS INDEX
9 OneSitePropertyManagement
10 AppFolio Property Manager
11 Buildium
12 Yardi Voyager
13 Rent Manager
14 ResMan
15 Entrata
16 Property Vista
17 Rentec Direct
18 ProLease
19 Hemlane
20 MRIResidentialManagement
21 Axxerion
22 Property Matrix
23 Tenant File
24 SimplifyEm
25 Propertyware
26 TenantCloud
27 TotalManagement
28 Bostonpost
29 BudgeTrac LEAD
30 Quicken Rental Property Manager
9
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARD
ONESITE PROPERTY MANAGEMENT
QUADRANT PLACEMENT: LEADERS
4.25 4.50
4.33 4.29
3.75 4.72
3.60 4.70
3.90 4.20
4.60 4.90
4.70 4.90
5.00
4.90
3.80
10
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARD
APPFOLIO PROPERTY MANAGER
QUADRANT PLACEMENT: LEADERS
4.19 4.45
4.24 4.32
4.40 4.58
4.10 4.90
4.70 4.90
3.88 3.40
4.90 4.70
4.40
3.40
2.80
11
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDBUILDIUM
QUADRANT PLACEMENT: LEADERS
4.06 4.42
4.36 4.40
3.85 4.43
4.10 4.30
3.60 5.00
3.65 4.40
4.30 4.30
4.20
2.90
3.20
12
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
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FRONTRUNNERS SCORECARDYARDI VOYAGER
QUADRANT PLACEMENT: LEADERS
4.14 4.29
4.02 3.96
4.25 4.62
3.60 5.00
4.90 2.90
4.28 4.80
5.00 5.00
4.80
4.70
2.60
13
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDRENT MANAGER
QUADRANT PLACEMENT: LEADERS
4.11 4.27
4.12 4.14
4.25 4.40
4.70 4.80
3.80 4.60
3.95 2.60
4.80 4.80
4.30
2.60
4.10
14
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDRESMAN
QUADRANT PLACEMENT: LEADERS
4.09 4.12
4.55 4.68
3.50 3.57
2.40 3.70
4.60 2.70
3.78 3.90
3.70 3.70
3.90
3.90
3.60
15
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDENTRATA
QUADRANT PLACEMENT: LEADERS
4.00 4.04
3.75 4.18
4.20 3.90
3.60 4.40
4.80 1.70
4.30 4.10
4.40 4.40
4.70
5.00
3.10
16
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDPROPERTY VISTA
QUADRANT PLACEMENT: PACESETTERS
4.33 3.61
4.93 4.96
4.20 2.27
4.70 2.60
3.70 2.80
3.28 1.20
2.60 2.20
3.20
4.40
2.90
17
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDRENTEC DIRECT
QUADRANT PLACEMENT: MASTERS
3.66 4.15
4.53 4.66
2.50 3.65
2.40 3.60
2.60 4.80
3.10 2.70
3.60 3.60
2.30
2.60
3.90
18
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDPROLEASE
QUADRANT PLACEMENT: MASTERS
3.70 4.07
4.66 4.60
2.05 3.53
1.00 4.20
3.10 1.20
3.43 3.20
4.20 4.20
2.60
3.20
3.70
19
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDHEMLANE
QUADRANT PLACEMENT: PACESETTERS
4.09 3.49
4.79 4.88
3.60 2.10
3.10 1.70
4.10 2.90
3.18 2.70
1.70 1.80
2.20
4.20
4.60
20
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARD
MRI RESIDENTIAL MANAGEMENT
QUADRANT PLACEMENT: PACESETTERS
3.75 3.72
3.89 3.94
3.65 3.50
3.10 4.10
4.20 3.40
3.58 1.20
4.10 4.10
4.60
2.20
3.40
21
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDAXXERION
QUADRANT PLACEMENT: CONTENDERS
3.45 3.94
4.54 4.52
1.15 3.35
1.30 3.90
1.00 2.40
3.58 2.10
3.90 3.90
2.30
4.80
3.30
22
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDPROPERTY MATRIX
QUADRANT PLACEMENT: PACESETTERS
3.75 3.62
4.55 4.64
2.85 2.60
4.70 2.60
1.00 2.90
3.05 2.10
2.60 2.70
2.90
2.40
4.30
23
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDTENANT FILE
QUADRANT PLACEMENT: CONTENDERS
3.39 3.91
4.23 4.64
2.85 3.18
3.10 3.40
2.60 2.40
2.23 3.30
3.40 3.30
1.40
3.10
1.00
24
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDSIMPLIFYEM
QUADRANT PLACEMENT: CONTENDERS
3.68 3.54
4.38 4.39
4.05 2.68
4.70 1.70
3.40 4.30
1.90 4.20
1.70 2.10
2.80
1.00
2.10
25
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDPROPERTYWARE
QUADRANT PLACEMENT: CONTENDERS
3.28 3.82
3.29 3.17
3.20 4.47
4.10 4.60
2.30 4.70
3.33 3.70
4.60 4.60
3.60
3.30
1.80
26
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDTENANTCLOUD
QUADRANT PLACEMENT: CONTENDERS
3.66 3.41
4.05 4.14
3.35 2.67
4.10 2.80
2.60 3.60
3.20 1.20
2.80 2.80
3.20
2.10
4.70
27
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDTOTAL MANAGEMENT
QUADRANT PLACEMENT: CONTENDERS
3.23 3.80
4.09 4.16
1.30 3.43
1.60 3.10
1.00 4.40
3.43 3.80
3.10 3.10
3.40
2.20
5.00
28
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDBOSTONPOST
QUADRANT PLACEMENT: CONTENDERS
3.41 3.46
3.93 3.79
3.65 3.13
3.10 3.30
4.20 1.80
2.13 3.60
3.30 3.40
1.90
1.00
2.30
29
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARDBUDGETRAC LEAD
QUADRANT PLACEMENT: CONTENDERS
3.02 3.66
4.15 4.28
1.00 3.03
1.00 3.80
1.00 1.80
2.80 1.20
3.80 3.80
1.80
4.60
1.00
30
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
M A R C H 2 0 1 8
FRONTRUNNERS SCORECARD
QUICKEN RENTAL PROPERTY MANAGER
QUADRANT PLACEMENT: CONTENDERS
3.19 3.44
3.59 3.44
2.10 3.43
1.60 2.90
2.60 3.80
3.50 4.60
2.90 3.20
4.10
2.80
4.20
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Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately
not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.
RUNNERS UP
123Landlord.com
365villas
3DInspectionSystem
6Storage
Accruent
ADPStreamline
AMTdirect
Angus AnyWhere
ApartmentManagerXP
ARGUS Enterprise
Arthur Online
AvidSuite
Axis
Beyond Pricing
BigfootCMMS
Bookalet
BookingPal
Bridgit
Brokermint
BrokerSumo
Building Engines
BuildingLink
Channel Manager
ChimeCRM
CIC Total Manager
ClickNotices
Cloudbeds
Comet
ComVibe
CondoCommunities
ConnecTeam
Corrigo
CoStar Real Estate Manager
Counselytics
Cozy
Dashbell
32M A R C H 2 0 1 8
RUNNERS UP
Easy Storage Solutions
Elina
Escapia
EstateMaster
EstatePlus
Execu/Suite
EyeSpy360
FirePoint
FixfloLettings
Flowingly
Frontdesk Anywhere
GENKAN
GracesoftEasyInnKeeping
Greenhouse PM
GT Metro
Guest Tracker
GuestPoint
Hippo CMMS
HotelogixSoftwareSuite
Housing Pro
IBM TRIRIGA
iManageRent
IMSware CAFM
iMX
In4Suite
INFO-Tracker
InforHospitalitySuite
InforPropertyManagement
Innago
innRoad
InspectIT
InsureCert
iPM CRM
Jenark Property Management
Kigo
LandlordMAX
LandlordSidekick.Com
LandlordTracks ManagementSoftware
LandportX1
LandVision
LionDesk
LiveRez
LiveTour
Lodgical Solution
Lodgix
LxIWMS and LxLseMod
Magarental
Maintenance Connection
Maisonette
Marketing 360
MDS Explorer
MRICommercialManagement
33M A R C H 2 0 1 8
RUNNERS UP
MyCommunity
MyVR
nomosone
On-Site
OnSite Property Manager
PACS TOOLS
Palace
Papayapods
PCHomes
Pendo
Point2 Property Manager
Preno
ProForm
PropertifyCloud
Property Boulevard
Property Genie
PropertyInventorySoftware
PropertyManagementSoftware
Property Manager Cloud
Property Meld
Property360
Propertybase
PropertyBoss
PropertyMaintainer.com
Pruvan
QA Test
RDPWin
Re-Leased
Real Estate Script
RealHomeFinders
RealEstatePro
RealPage Property Management
Realty Shine
Record360
RemoteLandlord
Rent Magic
Rentables
Rentalutions
Rentmoji
RentPost
Resnexus
REthink Real Estate CRM
RezOvation
RISPropertyManagement
RMS Hospitality Cloud
RMS Hotel
RoomAgree
RoomKeyPMS
roomMaster
RosmimanIWMS
Sage 300 Construction and Real Estate
Sakaar REMS
34M A R C H 2 0 1 8
RUNNERS UP
SERVUS
Shiftsuite
ShowingHero
SKYLINE Property ManagementSoftware
Skyware
SmartBuildingApps
SmartHotel
SmartHousing
SmartPropertySystems
Soft4Leasing
Soft4RealEstate
Sprocket CMMS
storEDGEManagementSoftware
StreamlineVRS
Tenmast
TeXtra
The Property
TOPS [ONE]
Transactop
Trekadoo
TrueRent
Turbo Tenant
Unit Trac
Unitdash
ValencePM
Vi-Pro MIS
VillageManagementSoftware
Visual Lease
Visual Matrix PMS
Vreasy
WeatherDefender
WebRezPro PMS
WOW! On the Web
WPLPlatform
Xotelia
Yardi Genesis2
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The FrontRunnersmethodology assesses and calculates a score for products on two primary
dimensions: Capability on the x-axis and Value on the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on the product’s functionality.
» End-user ratings of one to five stars on the product’s ease of use.
» End-user ratings of one to five stars on the product’s customer support.
» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
» A score, relative to other products in the market, representing the number of other products that integrate with it.
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
36M A R C H 2 0 1 8
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on overall satisfaction with the product.
» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
» End-user ratings of one to five stars on how likely they are to recommend the product to others.
» A score, relative to other products in the market, for the size of the product’s customer base.
» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.
M E T H O D O L O G Y B A S I C S
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Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.
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