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RESIDENTIAL PROPERTY MANAGEMENT SOFTWARE March 2018 Powered by Methodology

RESIDENTIAL PROPERTY MANAGEMENT SOFTWARE · Introduction Defining Residential Property Management Software The Quadrant Residential Property Management FrontRunners Index Runners

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  • RESIDENTIAL PROPERTY MANAGEMENT SOFTWAREMarch 2018

    Powered by Methodology

  • CONTENTS46

    Introduction

    Defining Residential Property Management Software

    The Quadrant

    Residential Property Management FrontRunners Index

    Runners Up

    Methodology Basics

    78

    3135

  • FRONTRUNNERS9 OneSitePropertyManagement

    10 AppFolioPropertyManager

    11 Buildium

    12 YardiVoyager

    13 RentManager

    14 ResMan

    15 Entrata

    16 Property Vista

    17 Rentec Direct

    18 ProLease

    19 Hemlane

    20 MRIResidentialManagement

    21 Axxerion

    22 Property Matrix

    23 Tenant File

    24 SimplifyEm

    25 Propertyware

    26 TenantCloud

    27 TotalManagement

    28 Bostonpost

    29 BudgeTracLEAD

    30 QuickenRentalPropertyManager

  • 4M A R C H 2 0 1 8

    INTRODUCTION

    This FrontRunners analysis is a data-driven assessment identifying products in the Residential Property Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

    In the Residential Property Management FrontRunners graphic, the Capability axis starts at 3.00 and ends at 4.40, while the Value axis starts at 3.40 and ends at 4.60. To be considered for the Residential Property Management FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 3.00 and a minimum value user rating score of 3.00. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.

    https://www.softwareadvice.com/property/#top-productshttps://www.softwareadvice.com/property/#top-products

  • I N T R O D U C T I O N

    5M A R C H 2 0 1 8

    Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

    QUADRANT CATEGORIES:

    » Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.

    » UpperLeft=Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

    » Lower Right = Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

    » LowerLeft=Contenders: Contenders are strong-performing products that have not yet achieved the value and capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

  • 6M A R C H 2 0 1 8

    ResidentialPropertyManagementsoftwarehelps property managers oversee their daily operations for multi- and single-family properties, providing a centralized location where managers with multiple properties can view all of them at once. Software Advice’s FrontRunners quadrant is focused on the North American Residential Property Management software market. We identify this set of core capabilities for the Residential Property Management software categor y : tenant and lease tracking . In addition, we identify several related features that organizations purchasing Residential Property Management software may also need or wish to consider: accounting, maintenance management, budgeting and forecasting, tenant and owner portal, contact management, credit check, insurance management, landlord database, late fee calculation, online payments, portfolio management, tax management, vacancy tracking and website management.

    DEFINING RESIDENTIAL PROPERTY MANAGEMENT SOFTWARE

  • 7M A R C H 2 0 1 8

    THE QUADRANT

    All products that qualify as FrontRunners are top performing

    products in their market.

  • 8M A R C H 2 0 1 8

    RESIDENTIAL PROPERTY MANAGEMENT FRONTRUNNERS INDEX

    9 OneSitePropertyManagement

    10 AppFolio Property Manager

    11 Buildium

    12 Yardi Voyager

    13 Rent Manager

    14 ResMan

    15 Entrata

    16 Property Vista

    17 Rentec Direct

    18 ProLease

    19 Hemlane

    20 MRIResidentialManagement

    21 Axxerion

    22 Property Matrix

    23 Tenant File

    24 SimplifyEm

    25 Propertyware

    26 TenantCloud

    27 TotalManagement

    28 Bostonpost

    29 BudgeTrac LEAD

    30 Quicken Rental Property Manager

  • 9

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARD

    ONESITE PROPERTY MANAGEMENT

    QUADRANT PLACEMENT: LEADERS

    4.25 4.50

    4.33 4.29

    3.75 4.72

    3.60 4.70

    3.90 4.20

    4.60 4.90

    4.70 4.90

    5.00

    4.90

    3.80

  • 10

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARD

    APPFOLIO PROPERTY MANAGER

    QUADRANT PLACEMENT: LEADERS

    4.19 4.45

    4.24 4.32

    4.40 4.58

    4.10 4.90

    4.70 4.90

    3.88 3.40

    4.90 4.70

    4.40

    3.40

    2.80

  • 11

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDBUILDIUM

    QUADRANT PLACEMENT: LEADERS

    4.06 4.42

    4.36 4.40

    3.85 4.43

    4.10 4.30

    3.60 5.00

    3.65 4.40

    4.30 4.30

    4.20

    2.90

    3.20

  • 12

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDYARDI VOYAGER

    QUADRANT PLACEMENT: LEADERS

    4.14 4.29

    4.02 3.96

    4.25 4.62

    3.60 5.00

    4.90 2.90

    4.28 4.80

    5.00 5.00

    4.80

    4.70

    2.60

  • 13

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDRENT MANAGER

    QUADRANT PLACEMENT: LEADERS

    4.11 4.27

    4.12 4.14

    4.25 4.40

    4.70 4.80

    3.80 4.60

    3.95 2.60

    4.80 4.80

    4.30

    2.60

    4.10

  • 14

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDRESMAN

    QUADRANT PLACEMENT: LEADERS

    4.09 4.12

    4.55 4.68

    3.50 3.57

    2.40 3.70

    4.60 2.70

    3.78 3.90

    3.70 3.70

    3.90

    3.90

    3.60

  • 15

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDENTRATA

    QUADRANT PLACEMENT: LEADERS

    4.00 4.04

    3.75 4.18

    4.20 3.90

    3.60 4.40

    4.80 1.70

    4.30 4.10

    4.40 4.40

    4.70

    5.00

    3.10

  • 16

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDPROPERTY VISTA

    QUADRANT PLACEMENT: PACESETTERS

    4.33 3.61

    4.93 4.96

    4.20 2.27

    4.70 2.60

    3.70 2.80

    3.28 1.20

    2.60 2.20

    3.20

    4.40

    2.90

  • 17

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDRENTEC DIRECT

    QUADRANT PLACEMENT: MASTERS

    3.66 4.15

    4.53 4.66

    2.50 3.65

    2.40 3.60

    2.60 4.80

    3.10 2.70

    3.60 3.60

    2.30

    2.60

    3.90

  • 18

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDPROLEASE

    QUADRANT PLACEMENT: MASTERS

    3.70 4.07

    4.66 4.60

    2.05 3.53

    1.00 4.20

    3.10 1.20

    3.43 3.20

    4.20 4.20

    2.60

    3.20

    3.70

  • 19

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDHEMLANE

    QUADRANT PLACEMENT: PACESETTERS

    4.09 3.49

    4.79 4.88

    3.60 2.10

    3.10 1.70

    4.10 2.90

    3.18 2.70

    1.70 1.80

    2.20

    4.20

    4.60

  • 20

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARD

    MRI RESIDENTIAL MANAGEMENT

    QUADRANT PLACEMENT: PACESETTERS

    3.75 3.72

    3.89 3.94

    3.65 3.50

    3.10 4.10

    4.20 3.40

    3.58 1.20

    4.10 4.10

    4.60

    2.20

    3.40

  • 21

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDAXXERION

    QUADRANT PLACEMENT: CONTENDERS

    3.45 3.94

    4.54 4.52

    1.15 3.35

    1.30 3.90

    1.00 2.40

    3.58 2.10

    3.90 3.90

    2.30

    4.80

    3.30

  • 22

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDPROPERTY MATRIX

    QUADRANT PLACEMENT: PACESETTERS

    3.75 3.62

    4.55 4.64

    2.85 2.60

    4.70 2.60

    1.00 2.90

    3.05 2.10

    2.60 2.70

    2.90

    2.40

    4.30

  • 23

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDTENANT FILE

    QUADRANT PLACEMENT: CONTENDERS

    3.39 3.91

    4.23 4.64

    2.85 3.18

    3.10 3.40

    2.60 2.40

    2.23 3.30

    3.40 3.30

    1.40

    3.10

    1.00

  • 24

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDSIMPLIFYEM

    QUADRANT PLACEMENT: CONTENDERS

    3.68 3.54

    4.38 4.39

    4.05 2.68

    4.70 1.70

    3.40 4.30

    1.90 4.20

    1.70 2.10

    2.80

    1.00

    2.10

  • 25

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDPROPERTYWARE

    QUADRANT PLACEMENT: CONTENDERS

    3.28 3.82

    3.29 3.17

    3.20 4.47

    4.10 4.60

    2.30 4.70

    3.33 3.70

    4.60 4.60

    3.60

    3.30

    1.80

  • 26

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDTENANTCLOUD

    QUADRANT PLACEMENT: CONTENDERS

    3.66 3.41

    4.05 4.14

    3.35 2.67

    4.10 2.80

    2.60 3.60

    3.20 1.20

    2.80 2.80

    3.20

    2.10

    4.70

  • 27

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDTOTAL MANAGEMENT

    QUADRANT PLACEMENT: CONTENDERS

    3.23 3.80

    4.09 4.16

    1.30 3.43

    1.60 3.10

    1.00 4.40

    3.43 3.80

    3.10 3.10

    3.40

    2.20

    5.00

  • 28

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDBOSTONPOST

    QUADRANT PLACEMENT: CONTENDERS

    3.41 3.46

    3.93 3.79

    3.65 3.13

    3.10 3.30

    4.20 1.80

    2.13 3.60

    3.30 3.40

    1.90

    1.00

    2.30

  • 29

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARDBUDGETRAC LEAD

    QUADRANT PLACEMENT: CONTENDERS

    3.02 3.66

    4.15 4.28

    1.00 3.03

    1.00 3.80

    1.00 1.80

    2.80 1.20

    3.80 3.80

    1.80

    4.60

    1.00

  • 30

    The scores below are based on numeric value between 1 and 5.

    CAPABILITY VALUE

    Capability User Rating Value User Rating

    Functionality Breadth Adoption Score

    Features Customer Base

    Integrations Reviews Volume

    Confidence Score Google Searches

    Customer Base Skills Base

    Employee Base

    Customer Growth

    Employee Growth

    M A R C H 2 0 1 8

    FRONTRUNNERS SCORECARD

    QUICKEN RENTAL PROPERTY MANAGER

    QUADRANT PLACEMENT: CONTENDERS

    3.19 3.44

    3.59 3.44

    2.10 3.43

    1.60 2.90

    2.60 3.80

    3.50 4.60

    2.90 3.20

    4.10

    2.80

    4.20

  • 31M A R C H 2 0 1 8

    Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.

    RUNNERS UP

    123Landlord.com

    365villas

    3DInspectionSystem

    6Storage

    Accruent

    ADPStreamline

    AMTdirect

    Angus AnyWhere

    ApartmentManagerXP

    ARGUS Enterprise

    Arthur Online

    AvidSuite

    Axis

    Beyond Pricing

    BigfootCMMS

    Bookalet

    BookingPal

    Bridgit

    Brokermint

    BrokerSumo

    Building Engines

    BuildingLink

    Channel Manager

    ChimeCRM

    CIC Total Manager

    ClickNotices

    Cloudbeds

    Comet

    ComVibe

    CondoCommunities

    ConnecTeam

    Corrigo

    CoStar Real Estate Manager

    Counselytics

    Cozy

    Dashbell

  • 32M A R C H 2 0 1 8

    RUNNERS UP

    Easy Storage Solutions

    Elina

    Escapia

    EstateMaster

    EstatePlus

    Execu/Suite

    EyeSpy360

    FirePoint

    FixfloLettings

    Flowingly

    Frontdesk Anywhere

    GENKAN

    GracesoftEasyInnKeeping

    Greenhouse PM

    GT Metro

    Guest Tracker

    GuestPoint

    Hippo CMMS

    HotelogixSoftwareSuite

    Housing Pro

    IBM TRIRIGA

    iManageRent

    IMSware CAFM

    iMX

    In4Suite

    INFO-Tracker

    InforHospitalitySuite

    InforPropertyManagement

    Innago

    innRoad

    InspectIT

    InsureCert

    iPM CRM

    Jenark Property Management

    Kigo

    LandlordMAX

    LandlordSidekick.Com

    LandlordTracks ManagementSoftware

    LandportX1

    LandVision

    LionDesk

    LiveRez

    LiveTour

    Lodgical Solution

    Lodgix

    LxIWMS and LxLseMod

    Magarental

    Maintenance Connection

    Maisonette

    Marketing 360

    MDS Explorer

    MRICommercialManagement

  • 33M A R C H 2 0 1 8

    RUNNERS UP

    MyCommunity

    MyVR

    nomosone

    On-Site

    OnSite Property Manager

    PACS TOOLS

    Palace

    Papayapods

    PCHomes

    Pendo

    Point2 Property Manager

    Preno

    ProForm

    PropertifyCloud

    Property Boulevard

    Property Genie

    PropertyInventorySoftware

    PropertyManagementSoftware

    Property Manager Cloud

    Property Meld

    Property360

    Propertybase

    PropertyBoss

    PropertyMaintainer.com

    Pruvan

    QA Test

    RDPWin

    Re-Leased

    Real Estate Script

    RealHomeFinders

    RealEstatePro

    RealPage Property Management

    Realty Shine

    Record360

    RemoteLandlord

    Rent Magic

    Rentables

    Rentalutions

    Rentmoji

    RentPost

    Resnexus

    REthink Real Estate CRM

    RezOvation

    RISPropertyManagement

    RMS Hospitality Cloud

    RMS Hotel

    RoomAgree

    RoomKeyPMS

    roomMaster

    RosmimanIWMS

    Sage 300 Construction and Real Estate

    Sakaar REMS

  • 34M A R C H 2 0 1 8

    RUNNERS UP

    SERVUS

    Shiftsuite

    ShowingHero

    SKYLINE Property ManagementSoftware

    Skyware

    SmartBuildingApps

    SmartHotel

    SmartHousing

    SmartPropertySystems

    Soft4Leasing

    Soft4RealEstate

    Sprocket CMMS

    storEDGEManagementSoftware

    StreamlineVRS

    Tenmast

    TeXtra

    The Property

    TOPS [ONE]

    Transactop

    Trekadoo

    TrueRent

    Turbo Tenant

    Unit Trac

    Unitdash

    ValencePM

    Vi-Pro MIS

    VillageManagementSoftware

    Visual Lease

    Visual Matrix PMS

    Vreasy

    WeatherDefender

    WebRezPro PMS

    WOW! On the Web

    WPLPlatform

    Xotelia

    Yardi Genesis2

  • 35M A R C H 2 0 1 8

    The FrontRunnersmethodology assesses and calculates a score for products on two primary dimensions: Capability on the x-axis and Value on the y-axis.

    THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

    » End-user ratings of one to five stars on the product’s functionality.

    » End-user ratings of one to five stars on the product’s ease of use.

    » End-user ratings of one to five stars on the product’s customer support.

    » A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

    » A score, relative to other products in the market, representing the number of other products that integrate with it.

    METHODOLOGY BASICS

    http://www.softwareadvice.com/frontrunners-methodology/

  • M E T H O D O L O G Y B A S I C S

    36M A R C H 2 0 1 8

    THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

    » End-user ratings of one to five stars on overall satisfaction with the product.

    » End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

    » End-user ratings of one to five stars on how likely they are to recommend the product to others.

    » A score, relative to other products in the market, for the size of the product’s customer base.

    » A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

    » A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

    » A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

  • M E T H O D O L O G Y B A S I C S

    37M A R C H 2 0 1 8

    Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.

    https://www.softwareadvice.com/https://www.softwareadvice.com/https://www.capterra.com/https://www.getapp.com/

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