Report of Results of
Aetna Better Health of Louisiana
2016 HEDIS®/CAHPS® Health Plan Survey
Child Medicaid with CCC Measure Version
for Medicaid Members Enrolled as of December 31, 2015
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 2
Table of Contents
What’s New in 2016 ...........................................................................................................................................................................................5
NCQA 2016 HEDIS/CAHPS Survey Updates ............................................................................................................................................................................ 5
Updates to the 2016 CSS HEDIS/CAHPS Health Plan Survey Report ...................................................................................................................................... 6
About This Report ..............................................................................................................................................................................................7
HEDIS/CAHPS 5.0H Health Plan Survey ...............................................................................................................................................................9
Background............................................................................................................................................................................................................................. 9
Executive Summary .............................................................................................................................................................................................................. 10
CAHPS Ratings and Composites Showing Statistically Significant Improvements or Declines Compared to 2015 ....................................................... 10
CAHPS Ratings and Composites Showing Statistically Significant Differences from National Benchmarks .................................................................. 10
Change in Plan's Estimated NCQA Accreditation Percentiles from 2015 to 2016 ........................................................................................................ 10
Top Priorities for Quality Improvement Identified in Key Driver Analysis .................................................................................................................... 10
Survey Administration Protocol ........................................................................................................................................................................................... 12
Survey Materials ................................................................................................................................................................................................................... 12
Sample Selection .................................................................................................................................................................................................................. 13
Data Capture ........................................................................................................................................................................................................................ 14
Member Dispositions and Response Rate ............................................................................................................................................................................ 14
Exhibit 1. 2016 ABH of LA Child Medicaid with CCC Measure CAHPS Survey: Sample Member Dispositions and Response Rate .............................. 15
Satisfaction with the Experience of Care Domain ............................................................................................................................................. 16
Measures .............................................................................................................................................................................................................................. 16
Calculation and Reporting of Results ................................................................................................................................................................................... 19
Question Summary Rates and Composite Global Proportions ..................................................................................................................................... 19
Rating and Composite Means ....................................................................................................................................................................................... 20
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 3
NCQA Minimum Denominator Size ............................................................................................................................................................................... 20
Comparisons to National Benchmarks and Prior-Year Plan Results .............................................................................................................................. 20
Summary of Survey Results .................................................................................................................................................................................................. 20
Exhibit 2. 2016 ABH of LA Child Medicaid with CCC Measure CAHPS Survey: Summary of Results on Key Measures ................................................ 21
Detailed Performance Charts ............................................................................................................................................................................................... 22
Trend in Plan Results ..................................................................................................................................................................................................... 22
Comparison to NCQA Performance Benchmarks and Percentiles ................................................................................................................................ 22
Analysis of Member Characteristics ................................................................................................................................................................. 48
Health Status and Demographics ......................................................................................................................................................................................... 49
Use of Services ..................................................................................................................................................................................................................... 55
Scoring for NCQA Accreditation ....................................................................................................................................................................... 58
Calculation of Mean Scores .................................................................................................................................................................................................. 58
Three-Year Trend in Accreditation Means ........................................................................................................................................................................... 59
Key Driver Analysis .......................................................................................................................................................................................... 63
Objectives ............................................................................................................................................................................................................................. 63
Technical Approach .............................................................................................................................................................................................................. 63
Industry View ................................................................................................................................................................................................................ 63
Key Driver Model Development .................................................................................................................................................................................... 64
Industry Key Driver Model ................................................................................................................................................................................................... 64
Opportunities for Plan Quality Improvement ...................................................................................................................................................................... 65
Exhibit 3. 2016 ABH of LA Child Medicaid with CCC Measure CAHPS Survey: Key Areas and Priorities for Improvement .......................................... 66
Health Plan Quality Improvement Resources for Key Drivers .............................................................................................................................................. 67
Improving Access to Care: Scheduling Appointments for Routine and Specialty Care; Ease of Getting Needed Care, Tests, or Treatment (Q6 &
Q46; Q15) ...................................................................................................................................................................................................... 67
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 4
Improving Quality of Doctors in Health Plan Network (Q41) ........................................................................................................................................ 68
Improving Ability of Customer Service to Provide Members with Information or Help (Q50) ..................................................................................... 69
Appendix ........................................................................................................................................................................................................... I
Survey Results at a Glance ..................................................................................................................................................................................................... II
Cross-Tabulations of Survey Responses ................................................................................................................................................................................ III
Survey Materials .................................................................................................................................................................................................................... IV
NCQA Calculation Guidelines for Rating and Composite Means and Global Proportions ..................................................................................................... V
Mean Scores (Composites, Ratings, and Coordination of Care) ...................................................................................................................................... V
Composite Global Proportions ...................................................................................................................................................................................... VII
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 5
WHAT’S NEW IN 2016
NCQA 2016 HEDIS/CAHPS SURVEY UPDATES
NCQA introduced the following changes to the HEDIS/CAHPS survey methodology this year:
The sampling methodology was revised to employ systematic (instead of random) sampling to ensure that survey samples could be reproduced and
audited. Deduplication of household members now occurs after the sample is drawn. Duplicate household members are retained in the sample, but are
flagged as ineligible and are not contacted during survey data collection.
The NCQA response rate formula was updated to remove duplicate household members from the denominator.
The definition of Complete and Valid Survey was revised to include a requirement that at least three of the following five questions be answered
appropriately: Q3, Q30, Q45, Q49, and Q54 (a copy of the survey is provided in the Appendix). A new disposition code (Non-Response: Incomplete) was
introduced to flag partially completed surveys that do not meet this requirement. Note that this change in the definition of Complete and Valid Survey
effectively reduces the numerator of the NCQA response rate formula.
Disenrolled members identified by the plan after data collection commences may no longer be removed from the survey protocol or designated as survey-
ineligible. (Prior to 2016, such members were subtracted from the denominator of the NCQA response rate formula.)
For health plans electing to oversample, the restriction that oversampling rates be in increments of five percent was removed.
The maximum number of call attempts during the telephone phase of the mixed methodology protocol was set at six.
Under the Telephone Consumer Protection Act (TCPA), survey vendors must now maintain a Do Not Survey List for members that refuse to participate.
Members who indicate they do not wish to be contacted by telephone must remain on the vendor’s Do Not Survey list for at least five years.
The Continuous Enrollment survey eligibility criterion was revised. Switching enrollment between PPO and other products is no longer considered a gap in
enrollment.
The Exclusive Provider Organization (EPO) was added as a separate product.
Coordination of Care was added to NCQA Accreditation scoring.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 6
UPDATES TO THE 2016 CSS HEDIS/CAHPS HEALTH PLAN SURVEY REPORT
In 2016, CSS introduced the following updates and enhancements to your HEDIS/CAHPS Health Plan Survey report:
The report includes your plan’s estimated 2016 NCQA Accreditation percentile for Coordination of Care.
The Key Driver Model was updated on the basis of the most current industry data.
An updated and expanded Health Plan Quality Improvement Resource Guide is included.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 7
ABOUT THIS REPORT
The key features of this 2016 HEDIS/CAHPS report, prepared by CSS for Aetna Better Health of Louisiana, hereafter referred to as ABH of LA, are highlighted
below.
All survey results presented in this report were calculated by CSS following the NCQA guidelines published in HEDIS 2016, Volume 3: Specifications for
Survey Measures. To support the plan’s quality improvement efforts, results are presented for all measures, regardless of whether the plan submits survey
data to NCQA or achieves the NCQA-required minimum of 100 valid responses. Any result shown in this report that does not meet the NCQA reporting
threshold of 100 valid responses is marked as “NA”.
Throughout the report, 2016 ABH of LA results are compared to national benchmark scores, represented by the 2016 CSS Child Medicaid Average and the
2015 NCQA Child Medicaid National Average for All Lines of Business (LOBs). The 2016 CSS Child Medicaid Average is calculated by pooling survey
responses across nine representative Child Medicaid plans surveyed by CSS. The 2015 NCQA Child Medicaid National Average (All LOBs) is made up of Child
Medicaid plans that submitted data to NCQA last year.
Executive Summary provides a high-level overview of survey findings for ABH of LA. This section highlights areas of plan performance that are significantly
above or below national benchmarks. If prior-year survey results are available, any statistically significant improvements or declines on key survey
measures and changes in the plan’s NCQA Accreditation percentiles are also noted. The plan’s top priorities for quality improvement based on CSS’s Key
Driver Analysis are identified.
Summary of Survey Results presents the plan’s scores on key survey measures, including question summary rates (QSRs), global proportions, means, and
NCQA Accreditation percentiles; changes in QSR and global proportion scores from the previous year (if applicable); and comparisons to relevant national
benchmarks. Statistically significant differences in scores are noted.
Detailed Performance Charts are provided for the rating questions, composite measures, and individual survey items representing the various CAHPS
domains of care. The plan’s 2016 QSRs and global proportions are compared to the 2016 CSS Child Medicaid Average on all measures. Where appropriate,
the 2016 QSRs and global proportions are compared to the 2015 NCQA Child Medicaid National Average (All LOBs) and performance percentiles,
calculated by NCQA. Where available, a three-year trend in plan scores is also shown.
Scoring for NCQA Accreditation presents the plan’s mean scores on relevant measures, which are used by NCQA for Accreditation scoring. If applicable
and/or available, a three-year trend in the plan’s scores is shown. The plan’s 2016 Accreditation percentile is provided for all measures that meet the
NCQA reporting threshold of 100 valid responses. This section of the report is limited to those measures that are scored for NCQA Accreditation.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 8
Analysis of Member Characteristics compares the plan’s respondent profile to the national distribution of demographic characteristics and utilization
variables (e.g., number of doctor visits, number of specialists seen, etc.). Variation in health plan ratings by member segment is examined.
Key Driver Analysis identifies the areas or dimensions of health plan performance that are closely related to the overall rating of the plan. The CSS Key
Driver Model quantifies the contribution of each performance area to the overall evaluation of the plan. ABH of LA results on each key driver are compared
to the highest score among the nine Child Medicaid plans contributing to the 2016 CSS Child Medicaid Average, yielding a measure of available room for
improvement in each area. The result is then weighted by the key driver’s contribution to the overall Rating of Health Plan score. Opportunities for
improvement are prioritized based on the expected improvement in the overall health plan rating score due to improved performance on the key driver
measure. A separate section of the report highlights some helpful resources for health plan quality improvement.
The Appendix includes:
Survey Results at a Glance;
Detailed cross-tabulations of survey responses for every survey question, with additional tables summarizing performance on key survey measures;
Copies of survey materials; and
Step-by-step guidelines for calculating composite and rating mean scores and global proportions.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 9
HEDIS/CAHPS 5.0H HEALTH PLAN SURVEY
BACKGROUND
Introduced by the Agency for Healthcare Research and Quality (AHRQ) in the mid-1990s, the Consumer Assessment of Healthcare Providers and Systems
(CAHPS) program encompasses the full range of standardized surveys that ask consumers and patients to report on and evaluate their experiences with health
care. These surveys cover topics that are important to consumers, such as accessibility of services and communication skills of providers.
The National Committee for Quality Assurance (NCQA) uses the Health Plan CAHPS survey in its Health Plan Accreditation Program as part of the Healthcare
Effectiveness Data and Information Set (HEDIS). HEDIS measures health plan performance on important dimensions of care and service and is designed to
provide purchasers and consumers with the information they need to reliably compare the performance of health care plans. For health plans seeking NCQA
Accreditation, the Health Plan CAHPS survey represents the member satisfaction component of the HEDIS measurement set. The survey measures member
Satisfaction with the Experience of Care and gives a general indication of how well the health plan meets members’ expectations. Surveyed members are asked
to rate various aspects of the health plan based on their experience with the plan during the previous six months.
In 2013, NCQA updated the CAHPS survey questionnaire from version 4.0H to version 5.0H. Revisions included changes to the number, placement, and wording
of survey questions for consistency across CAHPS survey products. This is the fourth year of data collection using CAHPS 5.0H version of the survey instrument.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 10
EXECUTIVE SUMMARY
CSS administered the Child Medicaid with CCC Measure version of the 2016 HEDIS/CAHPS Health Plan Survey on behalf of ABH of LA between February 19 and
May 11, 2016. The final survey sample for ABH of LA included 3,595 members. 337 members from the general population completed the survey, resulting in
the NCQA response rate of 21.02 percent. This section highlights some of the key survey findings, including statistically significant improvements or declines on
reportable CAHPS ratings and composites compared to 2015 (if applicable) and differences from national benchmarks. Results are based on the rates of
members answering 8, 9, or 10 for ratings; Yes for the Shared Decision Making composite; and Usually or Always for all other composites. Statistical
significance tests were conducted at the 95% confidence level. Changes in the plan’s estimated NCQA Accreditation percentiles from 2015 (if applicable) as well
as its top priorities for quality improvement are also listed.
CAHPS RATINGS AND COMPOSITES SHOWING STATISTICALLY SIGNIFICANT IMPROVEMENTS OR DECLINES COMPARED TO 2015
Reportable Plan Rate IMPROVED Reportable Plan Rate DECLINED
Plan not surveyed in 2015 Plan not surveyed in 2015
CAHPS RATINGS AND COMPOSITES SHOWING STATISTICALLY SIGNIFICANT DIFFERENCES FROM NATIONAL BENCHMARKS
Reportable Plan Rate ABOVE National Benchmark Reportable Plan Rate BELOW National Benchmark
None Rating of All Health Care (by 7 points)
Rating of Health Plan (by 7.34 points)
None Rating of All Health Care (by 4.73 points)
Rating of Health Plan (by 5.58 points)
National Benchmark: 2016 CSS Child Medicaid Average
National Benchmark: 2015 NCQA Child Medicaid National Average, All LOBs
CHANGE IN PLAN'S ESTIMATED NCQA ACCREDITATION PERCENTILES FROM 2015 TO 2016
NCQA Accreditation Percentile IMPROVED or 90th Percentile MAINTAINED NCQA Accreditation Percentile DECLINED
Plan not surveyed in 2015 Plan not surveyed in 2015
TOP PRIORITIES FOR QUALITY IMPROVEMENT IDENTIFIED IN KEY DRIVER ANALYSIS
CSS’s Key Driver Analysis identifies the areas of health plan performance and aspects of member experience that shape members’ overall assessment of the
plan. To the extent that these areas or experiences can be improved, the overall rating of the plan can be expected to improve as a result. Quality
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 11
improvement opportunities with the highest return on investment for your plan are identified below. Effective interventions in these areas have the greatest
potential impact on the Rating of Health Plan score.
1. Improving the quality of physicians in the plan's network (personal doctors)
2. Improving member access to care (ease of getting needed care, tests, or treatment)
3. Improving member access to care (getting a checkup or routine care as soon as needed)
4. Improving the ability of the health plan customer service to provide members with necessary information or help
5. Improving member access to care (getting an appointment to see a specialist)
Top Priorities for Health Plan Quality Improvement
The remainder of this report examines these and other findings in greater detail.
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SURVEY ADMINISTRATION PROTOCOL
CSS administered the Child Medicaid with CCC Measure version of the 2016 HEDIS/CAHPS Health Plan Survey on behalf of ABH of LA in accordance with the
NCQA methodology detailed in HEDIS 2016, Volume 3: Specifications for Survey Measures and Quality Assurance Plan for HEDIS 2016 Survey Measures. Health
plans administering the survey may choose between a mail-only methodology and a mixed (mail with telephone follow-up) methodology. Both of these
standard survey protocols include two questionnaire mailings, each followed by a reminder postcard. For plans following the mail-only protocol, non-
respondents are sent a third, final survey mailing. Non-respondents from the mixed-methodology samples are contacted by telephone.
ABH of LA opted for the mixed methodology. The standard data collection protocol consisted of the following milestones:
An initial questionnaire with cover letter, which was mailed on February 19;
An initial reminder/thank-you postcard, which was mailed on February 24;
A replacement questionnaire with cover letter, which was mailed on March 25;
An additional reminder/thank-you postcard, which was mailed on March 30; and
A telephone follow-up phase targeting non-respondents, with up to six telephone follow-up attempts spaced at different times of the day and on different
days of the week, which started on April 14.
Data collection closed on May 11, 2016. Data for the plan were submitted to NCQA on May 27, 2016.
SURVEY MATERIALS
The complete set of survey materials used for ABH of LA is provided in the Appendix. CSS designed survey materials for ABH of LA following the NCQA
specifications detailed in HEDIS 2016, Volume 3: Specifications for Survey Measures and Quality Assurance Plan for HEDIS 2016 Survey Measures. All of the
elements of the survey package, including the questionnaire, cover letters, postcards, and envelopes, were approved by NCQA prior to the initial mailing. The
name and logo of the plan appeared on all of the mailing materials. The carrier envelope used for the replacement questionnaires was marked ‘FINAL
REMINDER’ to enhance response rates. Each survey package included a postage-paid return envelope.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 13
SAMPLE SELECTION
CSS followed NCQA’s new systematic sampling protocol to generate the survey sample for ABH of LA. Sample-eligible members were defined as plan members
who were 17 years old or younger as of December 31, 2015; were currently enrolled; had been continuously enrolled for six months (with no more than one
enrollment break of 45 days or less); and whose primary coverage was through Medicaid. The sample frame included a pre-screen status code to identify
children that were likely to have a chronic condition (CCC) based on claim and encounter records. Using this code, a second sample was drawn from the child
Medicaid CCC population, in addition to those members from the general child Medicaid population included in the initial sample. While the CCC sample was
drawn based on member pre-screen status, the results for the CCC population presented in this report are based on responses to the survey. Children were
included in the CCC results if their parent or caretaker responded “Yes” to all of the screener questions for any one of the following summary measures:
Use of or Need of Prescription Medicines;
Above-Average Use or Need for Medical, Mental Health, or Education Services;
Functional Limitations Compared with Others of Same Age;
Use of or Need for Specialized Therapies; and
Treatment or Counseling for Emotional or Developmental Problems.
Prior to sampling, CSS carefully inspected the member file(s) provided by the plan and informed the plan of any errors or irregularities found (such as missing
address elements or subscriber numbers). Once the quality assurance process had been completed, CSS processed member addresses through the USPS
National Change of Address (NCOA) service to ensure that the mailing addresses were up-to-date. The final sample was generated following the NCQA-
specified methodology, with no more than one member per household selected to receive the survey. CSS assigned each sampled member a unique
identification number, which was used to track their progress throughout the data collection process.
NCQA’s revised sampling methodology prevents plans from identifying disenrolled members after the start of survey administration. Plans that were unable to
identify disenrollees prior to December 31, 2015 were still advised to increase their sample size by a factor sufficient to compensate for members expected to
have left the plan by the time the survey was fielded. Under the new rules those members would still be administered the full survey protocol. Plans could also
choose to oversample to receive more completed surveys.
The NCQA-prescribed sample size for health plans administering the Child Medicaid with CCC Measure version of the survey is 1,650 members from the
general child Medicaid population and 1,840 members from the CCC population for a total of 3,490 members. ABH of LA chose to oversample by 3 percent.
The final survey sample for ABH of LA included 3,595 members.
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DATA CAPTURE
Questionnaires returned by mail were recorded using either manual data entry or optical scanning. Responses recorded via manual data entry were keyed by
two independent data entry operators, and any discrepancies between the two response records were flagged and reconciled by a supervisor. Individual items
on surveys recorded via optical scanning were sent to data entry operators if the scanning technology was unable to identify the specific response option
selected with a pre-defined degree of certainty.
For plans selecting the mixed methodology, Computer Assisted Telephone Interviewing (CATI) technology was used to electronically capture survey responses
obtained during telephone interviews. On-site CATI supervisors maintained quality control by monitoring the telephone interviews and keyboard entry of
interviewers in real time. In addition, CSS research staff remotely monitored interviews on a regular basis. Due to the multiple mailings and varied modes of
data collection, multiple survey responses could be received from the same sample member. In those cases, CSS included only one survey response (the most
complete survey) in the final analysis dataset.
MEMBER DISPOSITIONS AND RESPONSE RATE
Among all of the ABH of LA sample members from the general population who met final eligibility criteria, 337 completed the survey, resulting in the NCQA
response rate of 21.02 percent. Additional detail on sample member dispositions is provided in Exhibit 1.
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EXHIBIT 1. 2016 ABH OF LA CHILD MEDICAID WITH CCC MEASURE CAHPS SURVEY: SAMPLE MEMBER DISPOSITIONS AND RESPONSE RATE
Disposition
Mail* Phone
Number Number Number % Initial sample
Initial Sample 1,700
Ineligible
Did not meet eligible population criteria 0 22 22 1.29% 0.52%
Deceased 0 0 0 0.00% 0.01%
Language barrier 0 41 41 2.41% 1.05%
Mentally or physically incapacitated 0 0 0 0.00% 0.00%
Removed from sample during deduplication --- --- 34 2.00% 1.77%
Unreturned Surveys/Refusals
Non-respondents after maximum attempts 323 588 911 53.59% 56.04%
Non-respondents – incompletes 0 47 47 2.76% 1.66%
Refused to answer the survey 2 127 129 7.59% 6.48%
Unable to contact 33 146 179 10.53% 7.63%
Eligible Returns
Completed surveys 157 180 337 19.82% 24.83%
NCQA Response Rate** 21.02% 25.70%
49170
2016 This Plan (General Population Only)
Total
* Any sample members who called and requested another survey were given the option to complete the survey online. Due to the rarity of this occurrence
any surveys completed online are included with mail responses.
**NCQA response rate = (Number of completed surveys)/(Initial sample – Ineligible: number not in eligible population – Ineligible: number of deceased –
Ineligible: number with language barrier – Ineligible: number mentally or physically incapacitated – Ineligible: removed from sample during deduplication)
2016 CSS Child
Medicaid Average
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 16
SATISFACTION WITH THE EXPERIENCE OF CARE DOMAIN
MEASURES
CAHPS Health Plan Survey 5.0H, Child Medicaid with CCC Measure version includes four global rating questions that ask respondents to rate the following
items on a 0 to 10 scale:
Rating of Personal Doctor (0 = worst personal doctor possible; 10 = best personal doctor possible)
Rating of Specialist Seen Most Often (0 = worst specialist possible; 10 = best specialist possible)
Rating of All Health Care (0 = worst health care possible; 10 = best health care possible)
Rating of Health Plan (0 = worst health plan possible; 10 = best health plan possible)
The results for eight composite measures are also reported. Composite measures combine results from related survey questions into a single measure to
summarize health plan performance in the areas listed below. The following composites are reported for the general child Medicaid population:
Getting Needed Care combines responses to two survey questions that address member access to care:
In the last 6 months, how often was it easy to get the care, tests, or treatment your child needed?
In the last 6 months, how often did you get an appointment for your child to see a specialist as soon as you needed?
Getting Care Quickly combines responses to two survey questions that address timely availability of both urgent and routine care:
In the last 6 months, when your child needed care right away, how often did your child get care as soon as he or she needed?
In the last 6 months, when you made an appointment for a check-up or routine care for your child at a doctor’s office or clinic, how often did you get
an appointment as soon as your child needed?
How Well Doctors Communicate combines responses to four survey questions that address physician communication:
In the last 6 months, how often did your child’s personal doctor explain things about your child’s health in a way that was easy to understand?
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In the last 6 months, how often did your child’s personal doctor listen carefully to you?
In the last 6 months, how often did your child’s personal doctor show respect for what you had to say?
In the last 6 months, how often did your child’s personal doctor spend enough time with your child?
Customer Service combines responses to two survey questions that ask about member experience with the health plan’s customer service:
In the last 6 months, how often did customer service staff at your child’s health plan give you the information or help you needed?
In the last 6 months, how often did customer service staff at your child’s health plan treat you with courtesy and respect?
Shared Decision Making combines responses to three survey questions that focus on decisions about taking prescription medicines:
Did you and a doctor or other health provider talk about the reasons you might want your child to take a medicine?
Did you and a doctor or other health provider talk about the reasons you might not want your child to take a medicine?
When you talked about your child starting or stopping a prescription medicine, did a doctor or other health provider ask you what you thought was
best for your child?
The Shared Decision Making composite measure was substantially revised with the introduction of CAHPS 5.0H and subsequently in 2015.
The following composite measures are calculated and reported for the CCC population:
Access to Specialized Services combines responses to three survey questions addressing the child’s access to special equipment or devices, therapies,
treatments, or counseling:
In the last 6 months, how often was it easy to get special medical equipment or devices for your child?
In the last 6 months, how often was it easy to get this therapy for your child?
In the last 6 months, how often was it easy to get this treatment or counseling for your child?
Personal Doctor Who Knows Child combines responses to three survey questions addressing the doctor’s understanding of the child’s health issues:
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 18
In the last 6 months, did your child’s personal doctor talk with you about how your child is feeling, growing, or behaving?
Does your child’s personal doctor understand how these medical, behavioral, or other health conditions affect your child’s day-to-day life?
Does your child’s personal doctor understand how your child’s medical, behavioral, or other health conditions affect your family’s day-to-day life?
Coordination of Care for Children with Chronic Conditions combines responses to two survey items addressing care coordination needs related to the
child’s chronic condition:
In the last 6 months, did you get the help you needed from your child’s doctors or other health providers in contacting your child’s school or daycare?
In the last 6 months, did anyone from your child’s health plan, doctor’s office, or clinic help coordinate your child’s care among these different
providers or services?
In addition to the eight composite measures listed above, question summary rates are also reported for two survey items summarizing the following concepts:
Health Promotion and Education
In the last 6 months, did you and your child’s doctor or other health provider talk about specific things you could do to prevent illness in your child?
Coordination of Care
In the last 6 months, how often did your child’s personal doctor seem informed and up-to-date about the care your child got from these doctors or other
health providers?
The results for Health Promotion and Education and Coordination of Care are reported for the general child Medicaid population. Additional question summary
rates calculated and reported for the CCC population include:
Getting Needed Information
In the last 6 months, how often did you have your questions answered by your child’s doctors or other health providers?
Access to Prescription Medicines
In the last 6 months, how often was it easy to get prescription medicines for your child through his or her health plan?
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CALCULATION AND REPORTING OF RESULTS
QUESTION SUMMARY RATES AND COMPOSITE GLOBAL PROPORTIONS
Question Summary Rates express the proportion of respondents selecting the response option(s) of interest from a given question on the survey.
Rating questions use a 0 to 10 scale with 10 being the most favorable response. Results are reported as the proportion of members selecting one of the
top three responses (8, 9, or 10).
Most survey items use a Never, Sometimes, Usually, or Always scale, with Always being the most favorable response. Results are reported as the
proportion of members selecting Usually or Always.
Shared Decision Making and Health Promotion and Education use a Yes or No scale, with Yes being the desired response. Results are reported as the
proportion of members selecting Yes.
Items contributing to CCC composites Personal Doctor Who Knows Child and Coordination of Care for Children with Chronic Conditions use a Yes or No
scale, with Yes being the most favorable response. Results are reported as the proportion of members selecting Yes.
Composite Global Proportions express the proportion of respondents selecting the response option(s) of interest from a given group of questions on the
survey. They are calculated by first determining the proportion of respondents selecting the reported response(s) on each survey question contributing to the
composite and subsequently averaging these proportions across all items in the composite.
For composite measures except Shared Decision Making, results are reported as Usually or Always global proportions.
For the Shared Decision Making composite, the proportion of Yes is reported.
For two of the three CCC composites (Personal Doctor Who Knows Child and Coordination of Care for Children with Chronic Conditions), the proportion of
Yes is reported.
Throughout the report, all question summary rates and composite global proportions are rounded to two decimal places for display purposes (e.g., 0.23456 is
displayed as 23.46%). However, all calculations involving rates and proportions, including statistical significance testing, are carried out prior to rounding. For
more details on the calculations please refer to HEDIS 2016, Volume 3: Specifications for Survey Measures or consult the Appendix.
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RATING AND COMPOSITE MEANS
In addition to the QSRs and global proportions, CSS calculated rating and composite means on a 3-point scale. The mean scoring procedure is described in
more detail in the Scoring for NCQA Accreditation section as well as in the Appendix of this report.
NCQA MINIMUM DENOMINATOR SIZE
NCQA requires health plans to achieve a denominator of at least 100 valid responses to obtain a reportable result on a measure. The denominator for an
individual question is the total number of valid responses to that question. The denominator for a composite is the average number of responses across all
questions in the composite (note: composite denominators are rounded for display purposes). If the denominator for a particular rate is less than 100, NCQA
assigns a measure result of “NA”. This report presents results for all measures, regardless of denominator size. Any result that does not meet the NCQA
threshold of 100 valid responses is denoted with “NA”. The only exception is the Scoring for NCQA Accreditation section, where reporting is limited to the
measures that meet the NCQA minimum denominator threshold.
COMPARISONS TO NATIONAL BENCHMARKS AND PRIOR-YEAR PLAN RESULTS
Throughout the report, the 2016 ABH of LA question summary rates and composite global proportions are compared to the 2016 CSS Child Medicaid Average
as well as to the 2015 NCQA Child Medicaid National Average (All LOBs), where available. The 2016 CSS Child Medicaid Average is calculated by pooling survey
responses across nine representative Child Medicaid plans surveyed by CSS. The 2015 NCQA Child Medicaid National Average (All LOBs) is made up of Child
Medicaid plans that submitted data to NCQA last year.
If prior-year results are available for ABH of LA, they are provided alongside the 2016 plan results for comparison. Where appropriate, year-to-year changes in
results are tested for statistical significance. All of the statistical tests are carried out at the 95% confidence level (i.e., there is a 95% probability that the
observed difference is not due to chance).
SUMMARY OF SURVEY RESULTS
Exhibit 2 provides a high-level overview of the 2016 ABH of LA results on key survey measures. These include overall ratings, composite global proportions, and
QSRs for additional content areas. Where applicable, changes in plan scores over time and comparisons to relevant national benchmarks are reported and
tested for statistical significance.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 21
EXHIBIT 2. 2016 ABH OF LA CHILD MEDICAID WITH CCC MEASURE CAHPS SURVEY: SUMMARY OF RESULTS ON KEY MEASURES
2016 Plan
Rate Mean
Percentile for
Accreditation
Ratings (General Population)
Rating of Personal Doctor 87.23% No data*** -2.75% -0.94% 2.6844 75th
Rating of Specialist Seen Most Often NA 80.65% No data*** -4.83% -4.30% 2.6290 75th
Rating of All Health Care 80.32% No data*** -7.00% 5 -4.73% 5 2.5382 50th
Rating of Health Plan 78.77% No data*** -7.34% 5 -5.58% 5 2.4985 below 25th
Composite Measures (General Population)
Getting Needed Care 86.14% No data*** -0.78% 1.84% 2.5704 75th
Getting Care Quickly 88.97% No data*** -2.49% 0.42% 2.6549 50th
How Well Doctors Communicate 94.78% No data*** 0.55% 1.65% 2.7911 90th
Customer Service NA 86.93% No data*** -2.68% -0.59% 2.5909 75th
Shared Decision Making NA 78.37% No data*** 0.28% 0.37% Not calculated Not scored
Additional Content Areas (General Population)
Health Promotion and Education 69.92% No data*** -2.91% -1.19% 2.3984 Not scored
Coordination of Care NA 85.54% No data*** 0.76% 3.79% 2.4819 75th
Children with Chronic Conditions Measures (CCC Population)
Access to Prescription Medicines 88.89% No data*** -1.08% 2.6207 Not scored
Access to Specialized Services NA 77.94% No data*** 0.39% 2.4012 Not scored
Getting Needed Information 93.85% No data*** 2.70% 2.7500 Not scored
Personal Doctor Who Knows Child 92.28% No data*** 2.58% Not calculated Not scored
Coordination of Care for Children With
Chronic Conditions NA 79.40% No data*** 1.84% Not calculated Not scored
49170
** Comparisons to prior-year results and relevant benchmark scores are reported regardless of whether the rate meets the minimum denominator threshold for NCQA
reporting (n=100). All differences in rates are calculated prior to rounding and are rounded for display purposes only. All statistical tests are conducted at the 95% confidence
level. Statistically significant differences between the plan and the comparison score are marked as 4 when the plan's score is higher or 5 when the plan's score is lower.
*** The result is not available because the measure is new or not trendable, or the plan did not collect survey data in a prior year.
Difference** between 2016 Plan Rate and...2016 NCQA Accreditation
Scoring
2015 Plan Rate
2016 CSS Child
Medicaid Average
2015 NCQA Child
Medicaid National
Average, All LOBsCAHPS 5.0H Survey Measures*
"NA" appears next to the measure name and a lighter display is used for results to indicate that the result is not reportable by NCQA due to insufficient denominator (less than
100 responses). In such cases, CSS calculates measure results for reference only.
* Results were calculated by CSS following NCQA specifications. At least 100 valid responses must be collected for a measure to be reportable by NCQA.
How Well Doctors Communicate was retired from Accreditation scoring in 2015. Accreditation mean and percentile values for this measure are provided for reference only.
Not calculated
Not calculated
Not calculated
Not calculated
Not calculated
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 22
DETAILED PERFORMANCE CHARTS
This section of the report includes detailed charts for composite global proportions, rating question summary rates (QSRs), as well as additional QSRs for
individual survey items. The charts have the following features:
TREND IN PLAN RESULTS
Plan scores are trended over three consecutive years of data collection, if available. A result may not be available if the plan did not conduct the survey in
a given year or if the measure is new or is not deemed appropriate for trending. In such cases, “No data” appears in place of the score.
Where appropriate, changes in the distribution of favorable ratings over time are shown in the Top Rating Distribution panel of the chart (i.e., percent
responding 8 vs. percent responding 9 or 10, or percent responding Usually vs. percent responding Always).
The number of valid responses (the NCQA-defined denominator, n) appears above each bar. If the number of responses is less than 100, “NA” appears
next to the value of n, indicating that the result is not reportable by NCQA. CSS calculates the unofficial rate for reference only.
Statistical comparisons are conducted between the current-year rate and each of the prior-year rates, if available. Where appropriate, differences in both
standard (e.g., 8 + 9 + 10 or Usually + Always) as well as top-box (e.g., 9 + 10 or Always) rates are tested for statistical significance at the 95% confidence
level. Statistically significant differences are indicated with a symbol next to the comparison score. For example, appearing next to the 2015 rate
denotes a statistically significant difference between the 2016 and 2015 rates.
COMPARISON TO NCQA PERFORMANCE BENCHMARKS AND PERCENTILES
To provide ABH of LA with an indication of the plan’s performance with respect to industry benchmarks on key CAHPS measures, CSS licensed the 2015 NCQA
Quality Compass CAHPS Booklet. The CAHPS Booklet includes QSRs and global proportions corresponding to the national Quality Compass averages as well as
the 10th, 25th, 50th, 75th, and 90th performance percentiles for all lines of business. CSS’s agreement with NCQA authorizes CSS to provide this information to
ABH of LA for the plan’s internal use only. Under the terms of this agreement, ABH of LA may not publicly report these results.
If the 2015 NCQA benchmarks are available, the bar representing the 2016 ABH of LA score is juxtaposed against the NCQA percentile distribution,
providing an indication of the plan’s competitive position on the measure. Note that the performance percentiles displayed in these charts are calculated
on the basis of QSRs and global proportions and are different from the mean score-based percentiles used for NCQA Accreditation scoring. In many cases,
the plan’s performance percentile will not correspond to its Accreditation percentile (see Scoring for NCQA Accreditation).
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 23
The horizontal lines displayed on the charts correspond to the 2016 CSS Child Medicaid Average as well as the 2015 NCQA Child Medicaid National Average
(All LOBs), if available. If the 2016 ABH of LA score is significantly different from any of these benchmark scores at the 95% confidence level, appears
next to the relevant score.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 24
Rating of Personal DoctorPercent Responding 8, 9, or 10
49170
Tests of statistical significance were conducted for the following reportable rates: (8 + 9 + 10) and (9 + 10). Statistically significant differences, tested at the 95% confidence level, between the plan's current-
year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Trend in Plan Results Comparison to National Averages and Percentiles*
* 2015 NCQA Child Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
8
9 or 10
No data
10th 84.91%
25th 86.87%
50th 88.32%
75th 89.64%
90th 90.78%
89.98%
88.17%8, 9, or 10
87.23% 87.23%
No data n = 282
Top Rating Distribution
75.53%
11.70%
2014 2015 2016
2016 CSS Child Medicaid Average (89.98%)
2015 NCQA Child Medicaid National Average – All LOBs (88.17%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 25
Rating of Specialist Seen Most OftenPercent Responding 8, 9, or 10
49170
Tests of statistical significance were conducted for the following reportable rates: (8 + 9 + 10) and (9 + 10). Statistically significant differences, tested at the 95% confidence level, between the plan's current-
year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Child Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
8
9 or 10
No data
10th 80.95%
25th 82.91%
50th 84.81%
75th 87.27%
90th 90.00%
85.48%
84.95%
8, 9, or 10
80.65% 80.65%
No data n = 62 (NA)
Top Rating Distribution
70.97%
9.68%
2014 2015 2016
2016 CSS Child Medicaid Average (85.48%)
2015 NCQA Child Medicaid National Average – All LOBs (84.95%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 26
Rating of All Health CarePercent Responding 8, 9, or 10
49170
Tests of statistical significance were conducted for the following reportable rates: (8 + 9 + 10) and (9 + 10). Statistically significant differences, tested at the 95% confidence level, between the plan's current-
year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Child Medicaid National Percentile, All LOBs
Trend in Plan Results Comparison to National Averages and Percentiles*
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
8
9 or 10
No data
10th 81.55%
25th 83.39%
50th 85.33%
75th 87.02%
90th 88.07%
87.32%
85.05%
8, 9, or 10
80.32% 80.32%
No data n = 249
Top Rating Distribution
65.86%
14.46%
2014 2015 2016
2016 CSS Child Medicaid Average (87.32%)
2015 NCQA Child Medicaid National Average – All LOBs (85.05%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 27
Rating of Health PlanPercent Responding 8, 9, or 10
49170
Tests of statistical significance were conducted for the following reportable rates: (8 + 9 + 10) and (9 + 10). Statistically significant differences, tested at the 95% confidence level, between the plan's current-
year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Child Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
8
9 or 10
No data
10th 79.57%
25th 81.97%
50th 84.78%
75th 86.94%
90th 89.22%
86.11%
84.35%8, 9, or 10
78.77% 78.77%
No data n = 325
Top Rating Distribution
64.00%
14.77%
2014 2015 2016
2016 CSS Child Medicaid Average (86.11%)
2015 NCQA Child Medicaid National Average – All LOBs (84.35%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 28
Getting Needed Care (Composite)Percent Responding Always or Usually
49170
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Trend in Plan Results Comparison to National Averages and Percentiles*
* 2015 NCQA Child Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Usually
Always
No data
10th 78.75%
25th 81.32%
50th 84.96%
75th 87.83%
90th 89.67%
86.91%
84.30%Always or Usually 86.14% 86.14%
No data n = 158
Top Rating Distribution
70.91%
15.23%
2014 2015 2016
2016 CSS Child Medicaid Average (86.91%)
2015 NCQA Child Medicaid National Average – All LOBs (84.30%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 29
Getting Needed Care (Contributing Items)Percent Responding Always or Usually
49170
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Q15. In the last 6 months, how often was it easy to get the care, tests, or
treatment your child needed?
Q46. In the last 6 months, how often did you get an appointment for
your child to see a specialist as soon as you needed?
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Usually
Always
No data
91.23%
Always or Usually
89.92%
No data n = 248
Top Rating Distribution
69.76%
20.16%
2014 2015 2016
2016 CSS Child Medicaid Average (91.23%)
Usually
Always
No data
82.59%
Always or Usually
82.35%
No data n = 68 (NA)
Top Rating Distribution
72.06%
10.29%
2014 2015 2016
2016 CSS Child Medicaid Average (82.59%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 30
Getting Care Quickly (Composite)Percent Responding Always or Usually
49170
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Child Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
Usually
Always
No data
10th 82.50%
25th 85.65%
50th 89.54%
75th 92.30%
90th 93.65%
91.46%
88.55%Always or Usually 88.97% 88.97%
No data n = 186
Top Rating Distribution
76.52%
12.45%
2014 2015 2016
2016 CSS Child Medicaid Average (91.46%)
2015 NCQA Child Medicaid National Average – All LOBs (88.55%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 31
Getting Care Quickly (Contributing Items)Percent Responding Always or Usually
49170
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Q4. In the last 6 months, when your child needed care right away, how
often did your child get care as soon as he or she needed?
Q6. In the last 6 months, when you made an appointment for a check-
up or routine care for your child at a doctor's office or clinic, how often
did you get an appointment as soon as your child needed?
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Usually
Always
No data
92.65%
Always or Usually
90.70%
No data n = 129
Top Rating Distribution
80.62%
10.08%
2014 2015 2016
2016 CSS Child Medicaid Average (92.65%)
Usually
Always
No data
90.27%
Always or Usually
87.24%
No data n = 243
Top Rating Distribution
72.43%
14.81%
2014 2015 2016
2016 CSS Child Medicaid Average (90.27%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 32
How Well Doctors Communicate (Composite)Percent Responding Always or Usually
49170
Trend in Plan Results Comparison to National Averages and Percentiles*
* 2015 NCQA Child Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Usually
Always
No data
10th 89.91%
25th 91.84%
50th 93.50%
75th 94.64%
90th 95.65%
94.23%
93.13%Always or Usually
94.78% 94.78%
No data n = 230
Top Rating Distribution
84.33%
10.44%
2014 2015 2016
2016 CSS Child Medicaid Average (94.23%)
2015 NCQA Child Medicaid National Average – All LOBs (93.13%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 33
How Well Doctors Communicate (Contributing Items)Percent Responding Always or Usually
49170
Q33. In the last 6 months, how often did your child’s personal doctor
listen carefully to you?
Q32. In the last 6 months, how often did your child’s personal doctor
explain things about your child's health in a way that was easy to
understand?
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Usually
Always
No data
94.74%
Always or Usually
96.52%
No data n = 230
Top Rating Distribution
85.65%
10.87%
2014 2015 2016
2016 CSS Child Medicaid Average (94.74%)
Usually
Always
No data
95.71%
Always or Usually
95.20%
No data n = 229
Top Rating Distribution
86.46%
8.73%
2014 2015 2016
2016 CSS Child Medicaid Average (95.71%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 34
How Well Doctors Communicate (Contributing Items)Percent Responding Always or Usually
49170
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Q34. In the last 6 months, how often did your child’s personal doctor
show respect for what you had to say?
Q37. In the last 6 months, how often did your child’s personal doctor
spend enough time with your child?
Usually
Always
No data
96.58%
Always or Usually
96.52%
No data n = 230
Top Rating Distribution
87.39%
9.13%
2014 2015 2016
2016 CSS Child Medicaid Average (96.58%)
Usually
Always
No data
89.89%
Always or Usually
90.87%
No data n = 230
Top Rating Distribution
77.83%
13.04%
2014 2015 2016
2016 CSS Child Medicaid Average (89.89%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 35
Customer Service (Composite)Percent Responding Always or Usually
49170
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Child Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
Usually
Always
No data
10th 83.31%
25th 85.96%
50th 87.67%
75th 89.43%
90th 91.06%
89.62%
87.52%
Always or Usually
86.93% 86.93%
No data n = 88 (NA)
Top Rating Distribution
72.16%
14.77%
2014 2015 2016
2016 CSS Child Medicaid Average (89.62%)
2015 NCQA Child Medicaid National Average – All LOBs (87.52%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 36
Customer Service (Contributing Items)Percent Responding Always or Usually
49170
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Q50. In the last 6 months, how often did customer service at your child’s
health plan give you the information or help you needed?
Q51. In the last 6 months, how often did customer service staff at your
child’s health plan treat you with courtesy and respect?
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Usually
Always
No data
85.47%
Always or Usually
85.23%
No data n = 88 (NA)
Top Rating Distribution
63.64%
21.59%
2014 2015 2016
2016 CSS Child Medicaid Average (85.47%)
Usually
Always
No data
93.77%
Always or Usually88.64%
No data n = 88 (NA)
Top Rating Distribution
80.68%
7.95%
2014 2015 2016
2016 CSS Child Medicaid Average (93.77%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 37
Shared Decision Making (Composite)Percent Responding Yes
49170
* 2015 NCQA Child Medicaid National Percentile, All LOBs
Trending Note: This composite measure was revised in 2015. 2014 results are not trendable.
Tests of statistical significance were conducted for the Yes rate. Statistically significant differences, tested at the 95% confidence level, between the plan's current-year rate and a comparison rate (the plan's
prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
No data
10th 72.77%
25th 75.76%
50th 78.91%75th 80.88%90th 82.61%
78.09%
78.00%
Yes
78.37% 78.37%
No data n = 79 (NA)
2014 2015 2016
2016 CSS Child Medicaid Average (78.09%)
2015 NCQA Child Medicaid National Average – All LOBs (78.00%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 38
Shared Decision Making (Contributing Items)Percent Responding Yes
49170
Trending Note: Q11 – The question was revised in 2015. 2014 results are not trendable.
Q12 – The question was revised in 2015. 2014 results are not trendable.
Q11. Did you and a doctor or other health provider talk about the reasons
you might want your child to take a medicine?
Q12. Did you and a doctor or other health provider talk about the
reasons you might not want your child to take a medicine?
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Tests of statistical significance were conducted for the Yes rate. Statistically significant differences, tested at the 95% confidence level, between the plan's current-year rate and a comparison rate (the plan's
prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
No data
90.39%
Yes
96.20%
No data n = 79 (NA)
2014 2015 2016
2016 CSS Child Medicaid Average (90.39%)
No data
64.19%
Yes
64.56%
No data n = 79 (NA)
2014 2015 2016
2016 CSS Child Medicaid Average (64.19%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 39
Shared Decision Making (Contributing Items)Percent Responding Yes
49170
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Tests of statistical significance were conducted for the Yes rate. Statistically significant differences, tested at the 95% confidence level, between the plan's current-year rate and a comparison rate (the plan's
prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Q13. When you talked about your child starting or stopping a prescription medicine, did a doctor or other health provider ask you
what you thought was best for your child?
No data
79.68%Yes
74.36%
No data n = 78 (NA)
2014 2015 2016
2016 CSS Child Medicaid Average (79.68%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 40
Health Promotion and Education (Single Item)Percent Responding Yes
49170
Trend in Plan Results Comparison to National Averages and Percentiles*
* 2015 NCQA Child Medicaid National Percentile, All LOBs
Tests of statistical significance were conducted for the Yes rate. Statistically significant differences, tested at the 95% confidence level, between the plan's current-year rate and a comparison rate (the plan's
prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
No data
10th 66.67%
25th 68.29%
50th 70.83%
75th 73.45%
90th 76.50%
72.83%
71.11%Yes
69.92% 69.92%
No data n = 246
2014 2015 2016
2016 CSS Child Medicaid Average (72.83%)
2015 NCQA Child Medicaid National Average – All LOBs (71.11%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 41
Coordination of Care (Single Item)Percent Responding Always or Usually
49170
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Child Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
Usually
Always
No data
10th 77.52%
25th 79.83%
50th 81.97%
75th 84.38%
90th 87.00%
84.78%
81.75%Always or Usually
85.54% 85.54%
No data n = 83 (NA)
Top Rating Distribution
62.65%
22.89%
2014 2015 2016
2016 CSS Child Medicaid Average (84.78%)
2015 NCQA Child Medicaid National Average – All LOBs (81.75%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 42
Forms from Plan Were Easy to Fill Out (Single Item)Percent Responding Always or Usually
49170
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Q53. In the last 6 months, how often were the forms from your child’s health plan easy to fill out? (Note: Following NCQA
guidelines, respondents who did not have to fill out any forms from the health plan are counted as answering "Always".)
Usually
Always
No data
95.58%
Always or Usually
96.25%
No data n = 320
Top Rating Distribution
91.88%
4.38%
2014 2015 2016
2016 CSS Child Medicaid Average (95.58%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 43
Access to Prescription Medicines (Single Item)Percent Responding Always or Usually
49170
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
* 2015 NCQA Child Medicaid National Percentile, All LOBs
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Trend in Plan Results Comparison to National Averages and Percentiles*
Usually
Always
No data
10th 84.58%
25th 87.67%
50th 90.11%
75th 93.02%
90th 94.42%
89.97%
Always or Usually
88.89% 88.89%
No data n = 261
Top Rating Distribution
73.18%
15.71%
2014 2015 2016
Due to insufficient data, the 2016 CSS Child Medicaid Average for the
CCC population could not be calculated.
2015 NCQA Child Medicaid National Average (CCC Population) – All LOBs (89.97%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 44
Access to Specialized Services (Composite)Percent Responding Always or Usually
49170
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results
* 2015 NCQA Child Medicaid National Percentile, All LOBs
Comparison to National Averages and Percentiles*
Usually
Always
No data
10th 69.06%
25th 74.92%
50th 77.63%
75th 82.01%
90th 83.23%
77.55%
Always or Usually77.94% 77.94%
No data n = 71 (NA)
Top Rating Distribution
62.18%
15.76%
2014 2015 2016
Due to insufficient data, the 2016 CSS Child Medicaid Average for the
CCC population could not be calculated.
2015 NCQA Child Medicaid National Average (CCC Population) – All LOBs (77.55%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 45
Getting Needed Information (Single Item)Percent Responding Always or Usually
49170
Trend in Plan Results
* 2015 NCQA Child Medicaid National Percentile, All LOBs
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Comparison to National Averages and Percentiles*
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Usually
Always
No data
10th 88.39%
25th 89.54%
50th 91.16%
75th 93.10%
90th 93.92%
91.15%
Always or Usually
93.85% 93.85%
No data n = 260
Top Rating Distribution
81.15%
12.69%
2014 2015 2016
Due to insufficient data, the 2016 CSS Child Medicaid Average for the
CCC population could not be calculated.
2015 NCQA Child Medicaid National Average (CCC Population) – All LOBs (91.15%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 46
Personal Doctor Who Knows Child (Composite)Percent Responding Yes
49170
* 2015 NCQA Child Medicaid National Percentile, All LOBs
Tests of statistical significance were conducted for the Yes rate. Statistically significant differences, tested at the 95% confidence level, between the plan's current-year rate and a comparison rate (the plan's
prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
No data
10th 85.64%
25th 88.44%
50th 90.47%
75th 91.40%
90th 92.61%
89.70%
Yes
92.28% 92.28%
No data n = 223
2014 2015 2016
Due to insufficient data, the 2016 CSS Child Medicaid Average for the
CCC population could not be calculated.
2015 NCQA Child Medicaid National Average (CCC Population) – All LOBs (89.70%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 47
Coordination of Care for Children With Chronic Conditions (Composite)Percent Responding Yes
49170
Comparison to National Averages and Percentiles*
* 2015 NCQA Child Medicaid National Percentile, All LOBs
Trend in Plan Results
Tests of statistical significance were conducted for the Yes rate. Statistically significant differences, tested at the 95% confidence level, between the plan's current-year rate and a comparison rate (the plan's
prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
No data
10th 72.04%
25th 75.26%
50th 77.58%
75th 79.89%
90th 80.63%
77.56%
Yes
79.40% 79.40%
No data n = 98 (NA)
2014 2015 2016
Due to insufficient data, the 2016 CSS Child Medicaid Average for the
CCC population could not be calculated.
2015 NCQA Child Medicaid National Average (CCC Population) – All LOBs (77.56%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 48
ANALYSIS OF MEMBER CHARACTERISTICS
This section of the report presents a detailed profile of the health plan’s membership. In addition to member demographics and health status, responses to
survey items that assess utilization of healthcare services are included.
Each plan’s membership mix is shaped by multiple factors, most of which are beyond the scope of this survey. These include benefit design, geography,
availability of health plan choices, and member self-selection into products that best meet their needs. CSS’s analysis of industry data suggests that there is
considerable variation in demographic makeup and member utilization patterns across plans. To the extent that various member segments have distinct
healthcare needs, utilization patterns, expectations, experiences, as well as attitudes and perceptions, their ratings of the same health plan will likely differ.
Certain member characteristics (e.g., health status) appear to be directly related to differences in healthcare needs and utilization levels. For example, some
plans have predominantly healthy members, whose interactions with care providers and the plan tend to be limited. By contrast, other plans serve populations
with higher rates of illness. These members tend to have more frequent encounters with the healthcare system and as a result may become more experienced
users of health plans. The ways in which members use the plan, the frequency of their interactions with providers and staff, and their overall level of familiarity
with how the plan works may affect ratings.
In addition to health care needs and utilization patterns, demographic characteristics have been shown to have an effect on survey responses. For example, all
else being equal, older respondents and members of certain ethnic groups (e.g., Hispanic or Latino respondents) tend to rate their health care providers and
plans more positively. By contrast, more educated members rate more critically, regardless of age or ethnicity.
While the interplay between these membership variables (often referred to as the plan’s “case mix”) and health plan ratings is complex, health plan ratings
clearly vary across demographic groups and user segments. Understanding the plan’s case mix can help managers to gain insight into possible sources of this
variation.
The charts on the following pages compare your plan’s membership profile to the relevant national distribution on demographic characteristics and utilization
patterns. The pie charts in the upper half of each panel contrast the distribution of the ABH of LA membership on a given variable (e.g., gender, education
level, number of doctor visits, etc.) with the national distribution on the same variable. The bar chart in the lower half of each panel shows how the overall
rating of the plan varies by member segment.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 49
HEALTH STATUS AND DEMOGRAPHICS
The following characteristics are profiled in this section:
Child’s age
Child’s gender
Child’s health status
Child’s mental or emotional health status
Respondent’s age
Respondent’s gender
Respondent’s education level
Respondent’s relationship to the child
Child’s race
Child’s ethnicity (Hispanic or Latino)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 50
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49170
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Child Medicaid Average.
2016 This Plan National Distribution* 2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q74**
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q75**
** Includes members of this health plan who answered the question and provided a valid response to Q54 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q54 or if no one rated the plan as 8, 9, or 10.
Q74. What is your child’s age? Q75. Is your child male or female?
93%
79%
67%
60%
80%
73%
80%
85%
Less than 1 year old
1 year old
2 years old
3 years old
4 to 6 years old
7 to 9 years old
10 to 13 years old
14 to 18 years old
9%9%
6%
5%
16%19%
20%
17%
Less than 1 year old 1 year old 2 years old3 years old 4 to 6 years old 7 to 9 years old10 to 13 years old 14 to 18 years old
2%4%
7%
6%
17%
18%
23%
23%
80%
77%
Male
Female
51%
49%
Male Female
52%
48%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 51
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49170
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Child Medicaid Average.
Q58. In general, how would you rate your child’s overall health?Q59. In general, how would you rate your child's overall mental or emotional
health?
2016 This Plan National Distribution* 2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q58**
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q59**
** Includes members of this health plan who answered the question and provided a valid response to Q54 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q54 or if no one rated the plan as 8, 9, or 10.
82%
78%
71%
80%
100%
Excellent
Very Good
Good
Fair
Poor
46%
35%
14%
5%<1%
Excellent Very Good Good Fair Poor
43%
32%
20%
4%<1%
58%22%
12%
8%
<1%
Excellent Very Good Good Fair Poor
52%25%
17%
6% <1%
81%
79%
68%
85%
50%
Excellent
Very Good
Good
Fair
Poor
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 52
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49170
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Child Medicaid Average.
Q78. What is your age?
2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q78**
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q79**
** Includes members of this health plan who answered the question and provided a valid response to Q54 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q54 or if no one rated the plan as 8, 9, or 10.
Q79. Are you male or female?
2016 This Plan National Distribution*
60%
78%
81%
80%
86%
90%
75%
No data
Under 18
18 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 to 74
75 or older
6%
9%
35%31%
14%
3%3%
0%
Under 18 18 to 24 25 to 34 35 to 44
45 to 54 55 to 64 65 to 74 75 or older
6% 6%
31%
35%
15%
5%
2%<1%
86%
79%
Male
Female
11%
89%
Male Female
11%
89%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 53
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49170
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Child Medicaid Average.
Q80. What is the highest grade or level of school that you have completed?
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q80**
** Includes members of this health plan who answered the question and provided a valid response to Q54 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q54 or if no one rated the plan as 8, 9, or 10.
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q81**
Q81. How are you related to the child?
2016 This Plan National Distribution*2016 This Plan National Distribution*
80%
72%
87%
78%
77%
72%
8th grade or less
Some high school, but did not…
High school graduate or GED
Some college or 2-year degree
4-year college graduate
More than 4-year college degree
2%
8%
30%
37%
14%
10%
8th grade or less Some high school, but did not graduate
High school graduate or GED Some college or 2-year degree
4-year college graduate More than 4-year college degree
9%
15%
36%
28%
8%5%
80%
78%
67%
100%
50%
100%
No data
Mother or father
Grandparent
Aunt or uncle
Older brother or sister
Other relative
Legal guardian
Someone else
92%
6%
<1%
<1%<1%
<1%0%
Mother or father Grandparent Aunt or uncle
Older brother or sister Other relative Legal guardian
Someone else
92%
6%
<1%
<1%<1%
1%<1%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 54
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49170
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Child Medicaid Average.
Q77. What is your child’s race? Mark one or more.
% White
Q77. What is your child’s race? Mark one or more.
% Black or African-American
Q77. What is your child’s race? Mark one or more.
% Asian
2016 This Plan National Distribution* 2016 This Plan National Distribution* 2016 This Plan National Distribution*
National Distribution*
67%
** Includes members of this health plan who answered the question and provided a valid response to Q54 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q54 or if no one rated the plan as 8, 9, or 10.
82%
Percent of White Members Rating
the Plan as 8, 9, or 10**76%
Percent of Black or African-
American Members Rating the Plan
as 8, 9, or 10**
84%Percent of Asian Members Rating
the Plan as 8, 9, or 10**
Percent of Native Hawaiian or other
Pacific Islander Members Rating the
Plan as 8, 9, or 10**
100%
Percent of American Indian or
Alaska Native Members Rating the
Plan as 8, 9, or 10**
81%
Percent of Yes, Hispanic or Latino
Members Rating the Plan as 8, 9, or
10**
Q77. What is your child’s race? Mark one or more.
% Native Hawaiian or other Pacific Islander
Q77. What is your child’s race? Mark one or more.
% American Indian or Alaska Native
Q76. Is your child of Hispanic or Latino origin or
descent?
% Yes, Hispanic or Latino
2016 This Plan National Distribution* 2016 This Plan National Distribution* 2016 This Plan
76%
16%
3%
<1% 3%
40%
53%
41%
6%
1% 5%
14%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 55
USE OF SERVICES
The following utilization measures are included in this section:
Seeking urgent care
Making appointments for routine care
Discussing prescription medications with doctor
Having a personal doctor
Receiving care from a provider other than personal doctor
Making an appointment to see a specialist
Number of visits to a doctor’s office or clinic
Number of specialists seen
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 56
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49170
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Child Medicaid Average.
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q45 (Yes/No)**
2016 This Plan National Distribution* 2016 This Plan National Distribution* 2016 This Plan
** Includes members of this health plan who answered the question and provided a valid response to Q54 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q54 or if no one rated the plan as 8, 9, or 10.
Q3. In the last 6 months, did your child have an
il lness, injury, or condition that needed care right
away in a clinic, emergency room, or doctor’s
office? (% Yes)
Q10. In the last 6 months, did you and your child's
doctor or other health provider talk about starting
or stopping a prescription medicine for your child?
(% Yes)
Q30. A personal doctor is the one your child would
see if he or she needs a check-up, has a health
problem, or gets sick or hurt. Does your child have
a personal doctor? (% Yes)
Q39. In the last 6 months, did your child get care
from a doctor or other health provider besides his
or her personal doctor? (% Yes)
Q45. In the last 6 months, did you make any
appointments for your child to see a specialist? (%
Yes)
2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q3 (Yes/No)**
National Distribution*
Q5. In the last 6 months, did you make any
appointments for a check-up or routine care for
your child at a doctor's office or clinic? (% Yes)
2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q5 (Yes/No)**
2016 This Plan
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q10 (Yes/No)**
National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q30 (Yes/No)**
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q39 (Yes/No)**
75%
82%
Yes
No
39%
80%
77%
Yes
No
71%
79%
80%
Yes
No
33%
80%
67%
Yes
No
92%
81%
83%
Yes
No
44%
83%
78%
Yes
No
23%
74%
32%
38%21%
39%
86%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 57
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49170
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Child Medicaid Average.
2016 This Plan National Distribution* 2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q7**
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q47**
Q7. In the last 6 months, not counting the times your child went to an
emergency room, how many times did he or she go to a doctor’s office or clinic
to get health care?
Q47. How many specialists has your child seen in the last 6 months?
(Note: the question applies only to those respondents who had appointments
with specialists.)
** Includes members of this health plan who answered the question and provided a valid response to Q54 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q54 or if no one rated the plan as 8, 9, or 10.
76%
80%
77%
76%
88%
82%
75%
None
1 time
2
3
4
5 to 9
10 or more times
23%
23%
23%
11%
8%
10%
2%
None 1 time 2 3 4 5 to 9 10 or more times
22%
25%23%
13%
7%7% 2%
100%
88%
80%
33%
No data
50%
None
1 specialist
2
3
4
5 or more specialists
7%
61%
24%
4%0% 3%
None 1 specialist 2 3 4 5 or more specialists
7%
65%
18%
6%2%
2%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 58
SCORING FOR NCQA ACCREDITATION
In order to be used for HEDIS reporting and NCQA Accreditation, HEDIS/CAHPS survey results must be calculated by NCQA. All of the results reported in this
section should be used only as guidelines for estimating the plan’s Accreditation score.
CALCULATION OF MEAN SCORES
This section outlines how NCQA assigns points toward Accreditation earned by the plan based on its CAHPS survey results. Mean scores provide the basis for
calculating Accreditation points. For more information, please refer to the following documents: HEDIS 2016, Volume 3: Specifications for Survey Measures and
NCQA 2016 Accreditation Benchmarks and Thresholds (released in February 2016). Note that NCQA usually releases final benchmarks and thresholds in its
Accreditation Benchmarks and Thresholds – Mid-Year Update memo in early August.
As the first step in the mean scoring procedure, all of the original responses are converted to a 3-point scale at the respondent level as follows (note: missing,
invalid, and “Don’t know” responses are excluded):
Measure Used in Accreditation Scoring Mean Scoring Scale Based on Responses
Composites and related items; Coordination of Care Never or Sometimes = 1; Usually = 2; Always = 3
Ratings 0 to 6 = 1; 7 or 8 = 2; 9 or 10 = 3
Next, for each rating question, single-item measure (e.g., Coordination of Care), and survey item contributing to a composite, the mean of these recoded score
values is computed across all valid responses. For composite measures, the mean of the question means is computed to arrive at the composite mean (note:
each question in a composite is weighted equally, regardless of how many members respond). An example of this calculation is illustrated in the Appendix.
Prior to 2011, to account for inherent sampling variation, NCQA adjusted the means by adding 0.07 to each of the four rating means as well as to the Claims
Processing (Commercial line only) and Customer Service composite means. NCQA also added 0.05 to the Getting Needed Care, Getting Care Quickly, and How
Well Doctors Communicate composite means. Final points toward NCQA Accreditation were awarded on the basis of these “adjusted” means. This adjustment
was gradually eliminated over the five-year period from 2011 to 2015. If available, results from the 2014 survey reflect the final year when adjusted means
were used in Accreditation scoring. A health plan’s CAHPS survey results can contribute up to 13 points towards the plan’s total NCQA Accreditation score.
NCQA determines the Accreditation points contributed by each CAHPS survey measure by first comparing the plan’s mean score on the measure with a
national 90th percentile “benchmark” and with national thresholds (the 75th, 50th and 25th percentiles). The plan’s percentile on each measure is then translated
into a point value component of the Accreditation score. Note: CSS does not calculate the CAHPS component of the plan’s Accreditation score.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 59
The Coordination of Care measure was added to Accreditation scoring in 2016. If available, the plan’s 2014 and 2015 mean scores on this measure are reported
in the next section. Note, however, that NCQA introduced the national benchmark and thresholds for Coordination of Care only in 2016.
The How Well Doctors Communicate composite measure was retired from Accreditation scoring in 2015. However, NCQA continues to provide the national
benchmark and thresholds for this measure, and health plans may find their scores on this composite informative. This report includes your plan’s score trend
on How Well Doctors Communicate for reference.
THREE-YEAR TREND IN ACCREDITATION MEANS
The charts on the following pages show the trend in the plan’s mean scores over time, where applicable and/or available. Since these scores are used
exclusively for Accreditation scoring, the reported means are limited to the measures that are scored for NCQA Accreditation and meet the NCQA minimum
denominator threshold of 100 valid responses. The charts have the following features:
The 2016 NCQA Accreditation percentile is provided at the top of each chart. Note that this percentile value is based on the plan’s mean score and may
not necessarily correspond to its performance percentile shown in the Detailed Results Charts.
The plan’s Accreditation mean scores are plotted in relation to the NCQA Accreditation percentile thresholds. Each data point is labeled to reflect two
components of the score: [1] the unadjusted mean and [2] if applicable, the sampling variation adjustment added to the mean to arrive at the adjusted
mean for Accreditation scoring. Note that the sampling variation adjustment was in effect only prior to 2015.
If the number of responses is less than 100, “NA” appears next to the year label, indicating that the result is not reportable by NCQA. In such cases the
result is not displayed.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 60
49170
2016 NCQA Accreditation Percentile: 50th 2016 NCQA Accreditation Percentile: below 25th
* The plan did not collect survey data in a given year. "(NA)" indicates that the score is not reportable by NCQA because fewer than 100 responses were collected for
the measure.
Rating of Personal Doctor Rating of Specialist Seen Most Often
Rating of All Health Care Rating of Health Plan
2016 NCQA Accreditation Percentile: 75th 2016 NCQA Accreditation Percentile: NA
25th; 2.53 25th; 2.53
50th; 2.59 50th; 2.59
75th; 2.62 75th; 2.62
90th; 2.66 90th; 2.66
2014* 2015* 2016 (NA)
25th; 2.49 25th; 2.49
50th; 2.52 50th; 2.52
75th; 2.57 75th; 2.57
90th; 2.59 90th; 2.59
2.5382
2014* 2015* 2016
25th; 2.51 25th; 2.51
50th; 2.57 50th; 2.57
75th; 2.62 75th; 2.62
90th; 2.67 90th; 2.67
2.4985
2014* 2015* 2016
25th; 2.58 25th; 2.58
50th; 2.62 50th; 2.62
75th; 2.65 75th; 2.65
90th; 2.69 90th; 2.692.6844
2014* 2015* 2016
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 61
Note: The Accreditation thresholds for this measure changed in 2015 and 2016.
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* The plan did not collect survey data in a given year. "(NA)" indicates that the score is not reportable by NCQA because fewer than 100 responses were collected for
the measure.
How Well Doctors Communicate
Getting Needed Care Getting Care Quickly
Customer Service
2016 NCQA Accreditation Percentile: 75th 2016 NCQA Accreditation Percentile: 50th
2016 NCQA Accreditation Percentile: 90th 2016 NCQA Accreditation Percentile: NA
NCQA retired this measure from Accreditation scoring in 2015. Accreditation mean
and percentile values for 2016 and 2015 are provided for reference only.
25th; 2.38 25th; 2.39
50th; 2.46 50th; 2.47
75th; 2.52 75th; 2.53
90th; 2.57 90th; 2.582.5704
2014* 2015* 2016
25th; 2.54 25th; 2.54
50th; 2.61 50th; 2.61
75th; 2.66 75th; 2.66
90th; 2.69 90th; 2.692.6549
2014* 2015* 2016
25th; 2.63 25th; 2.63
50th; 2.68 50th; 2.68
75th; 2.72 75th; 2.72
90th; 2.75 90th; 2.75
2.7911
2014* 2015* 2016
25th; 2.50 25th; 2.50
50th; 2.53 50th; 2.53
75th; 2.58 75th; 2.58
90th; 2.63 90th; 2.63
2014* 2015* 2016 (NA)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 62
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Coordination of Care2016 NCQA Accreditation Percentile: NA
NCQA added this measure to Accreditation scoring in 2016. The
2014/2015 area of the chart represents the current NCQA benchmark
and threshold levels. The cross-hatched pattern indicates that they
were not used in Acreditation scoring prior to 2016 and are provided
for reference only.
* The plan did not collect survey data in a given year. "(NA)" indicates
that the score is not reportable by NCQA because fewer than 100
responses were collected for the measure.
25th; 2.36 25th; 2.36
50th; 2.41 50th; 2.41
75th; 2.46 75th; 2.46
90th; 2.51 90th; 2.51
2014* 2015* 2016 (NA)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 63
KEY DRIVER ANALYSIS
OBJECTIVES
CSS’s Key Driver Analysis (KDA) highlights some of the key differences between high- and low-rated health plans at the industry level. The principal objectives
of the KDA are:
To isolate a set of plan attributes, or key drivers, that distinguish high-rated plans from low-rated plans;
To highlight industry best practices on the key driver measures;
To compare ABH of LA to industry best practices in these areas; and
To estimate the impact of improving the plan’s performance on these measures on its overall rating.
TECHNICAL APPROACH
INDUSTRY VIEW
Industry-level analysis, which uses health plans as units of analysis, has a number of important advantages compared to the alternative approach, which
focuses on member experiences within a single plan. Certain plan attributes are strongly related to member satisfaction at the industry level. However, these
relationships may be missed if we focus on only one plan at a time. For example, it has been shown that plans that are rated highly on measures of access and
availability of care tend to have high overall ratings. Conversely, poor access scores are associated with low overall plan scores. This relationship is readily
apparent when ratings are compared across plans. However, within a specific plan, member experiences may not be sufficiently varied to reveal the underlying
relationship. That is, if all of the plan’s members are equally dissatisfied with access to care, this measure will show a misleadingly low correlation with the
overall rating of the plan. As a result, the plan may underestimate the key role of access to care as a driver of member satisfaction and miss a critical
opportunity for improvement.
In addition, expressing every CAHPS survey variable as a plan-level rate yields a complete and rich information set on each plan. This effectively eliminates any
“gaps” in respondent-level data from a single plan caused by survey skip patterns and allows every response to be used in the analysis.
Finally, in addition to the standard CAHPS performance measures, other sources of differences between health plans can be explored, increasing the
explanatory power of the model and allowing for more precise estimation of the individual key driver effects. These include experience rates, which are based
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 64
on responses to the CAHPS screener questions. Screeners establish whether a member had a particular type of experience or interaction with the plan (e.g.,
contacted customer service, searched for information in the plan’s written materials, etc.). CSS’s analysis shows that these experience variables explain a
significant portion of the plan’s overall satisfaction score. Additional components of the overall score include utilization rates and demographic characteristics
of the plan’s membership, addressed in more detail in the Analysis of Member Characteristics section of this report. Clearly, from the plan’s perspective, some
of these factors are more actionable than others. However, to yield an accurate model of key drivers of member satisfaction, the analysis must take into
account any and all measurable influences on the overall rating of the plan.
KEY DRIVER MODEL DEVELOPMENT
The CSS Key Driver Model was developed on the basis of a rich dataset of CAHPS survey results comprising 395 Child Medicaid samples included in the National
CAHPS Benchmarking Database (NCBD) in 2015 and 2014. CSS performed regression analysis of health plan ratings to identify the sources of variation in overall
satisfaction scores across the industry spectrum, using individual health plans as units of analysis. Regression analysis expresses mathematically the
relationship between plan attributes (predictors) and overall satisfaction scores, controlling for interdependencies among the predictors and other factors that
may influence ratings (e.g., member demographics, utilization patterns, etc.). Predictors were chosen carefully to yield a model that is both meaningful and
actionable from the health plan’s point of view.
All of the plan variables, including potential drivers of satisfaction (i.e., variables that the plan may consider actionable) and control variables (member
demographics, health status, utilization rates, product type, and year of data collection) were entered into the regression model, and the independent
contribution of each variable was estimated. As in the past, CSS excluded Rating of All Health Care from the list of predictors both because of its high
correlation with Rating of Health Plan and the presence of other survey items that measure more specific aspects of member experience. If included, Rating of
all Health Care would account for a large portion of the variance and confound coefficient estimates for the remaining variables in the model.
INDUSTRY KEY DRIVER MODEL
The table below lists five key drivers of Child Medicaid member satisfaction in order of importance, from highest to lowest, based on their relative contribution
to the Rating of Health Plan score. All of these variables have statistically significant coefficients in the regression model (p-value < 0.1). Performance on these
variables, together with the control variables, explains 67 percent of the industry variation in Child Medicaid health plan ratings. Note that this ordering reflects
only the strength of the overall relationship between each key driver and the health plan score at the industry level. It does not take into account how ABH of
LA is currently performing on these measures, and is thus not necessarily indicative of the plan’s improvement opportunities. Plan-specific improvement
targets, which take into account both the strength of the key driver and the plan’s current performance in the area, are presented graphically in the next
section.
Ratings of the plan are strongly related to members’ ability to get the care they need as soon as they need it (Q15, Q46, and Q6). Rating of Personal Doctor
(Q41) may reflect the quality of the health plan’s network and its ability to contract with better providers.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 65
Key Driver Interpretation
Q15. Ease of getting needed care, tests, or treatment (percent Always or Usually)
The higher the proportion of respondents reporting that the necessary care, tests, or treatment were easy to get, the higher the overall plan score
Q41. Rating of Personal Doctor (percent 8, 9, or 10) The higher the proportion of members rating their child’s personal doctor as 8, 9, or 10, the higher the overall plan score
Q50. Customer service provided needed information or help (percent Always or Usually)
The higher the proportion of respondents who got the information or help they needed when they called customer service, the higher the overall plan score
Q46. Got specialist appointment as soon as needed (percent Always or Usually)
The higher the proportion of respondents who were able to get a specialist appointment when they needed it, the higher the overall plan score
Q6. Got an appointment for a check-up or routine care as soon as needed (percent Always or Usually)
The higher the proportion of respondents who made checkup/routine care appointments for their child at a doctor’s office or clinic during the past 6 months, the higher the overall plan score
OPPORTUNITIES FOR PLAN QUALITY IMPROVEMENT
Exhibit 3 lists opportunities and priorities for improvement identified specifically for ABH of LA. The ordering takes into account both the strength of each key
driver in the broad industry context and the plan’s current performance on the measure.
The middle panel of the chart compares the plan’s current performance to the best practice score on each key driver. CSS defined the best practice score as the
highest score among the nine Child Medicaid plans contributing to the 2016 CSS Child Medicaid Average. Room for improvement, represented by the green
arrows on the chart, is the difference between the 2016 ABH of LA score and the best practice score.
The bar chart on the right displays the expected improvement in the overall Rating of Health Plan score that could be achieved by ABH of LA if it performed on
par with the best practice plan on each of the key driver measures. Each bar represents the plan’s room for improvement on the key driver weighted by its
contribution to the Rating of Health Plan score.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 66
EXHIBIT 3. 2016 ABH OF LA CHILD MEDICAID WITH CCC MEASURE CAHPS SURVEY: KEY AREAS AND PRIORITIES FOR IMPROVEMENT
Overall Improvement Opportunity
Expected Percentage Point Improvement in
Rating of Health Plan score (percent 8 , 9 , or 10 )
if Key Driver Performs at Best Practice Level
Q41. Rating of Personal Doctor (percent 8, 9, or
10 )87.23% 95.17%
Q15. Ease of getting needed care, tests, or
treatment (percent Always or Usually )89.92% 94.30%
Q6. Got an appointment for a check-up or routine
care as soon as needed (percent Always or Usually )87.24% 93.98%
Q50. Customer service provided needed
information or help (percent Always or Usually )85.23% 90.00%
Q46. Got specialist appointment as soon as needed
(percent Always or Usually )82.35% 87.37%
* Best score on the key driver measure among all plans included in the 2016 CSS Child Medicaid Average cssplan
Current Key Driver Performance Room for Improvement on Key Driver
2016 Plan RatePercentage Point Difference Between Current Key
Driver Score and the Best Practice Score*
+3.41%
+2.11%
+0.89%
+0.85%
+0.52%
+7.94%
+4.38%
+6.74%
+4.77%
+5.02%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 67
HEALTH PLAN QUALITY IMPROVEMENT RESOURCES FOR KEY DRIVERS
CSS’s Industry Key Driver Analysis lists improvement opportunities and priorities for ABH of LA. The following is a list of possible interventions and resources
related to each of the key drivers. This section is included as a guide to assist the plan in its quality improvement efforts. Some of these resources may be more
applicable to ABH of LA than others, especially because many of the cited interventions are intended to be implemented at the practice or provider level.
IMPROVING ACCESS TO CARE: SCHEDULING APPOINTMENTS FOR ROUTINE AND SPECIALTY CARE; EASE OF GETTING NEEDED CARE,
TESTS, OR TREATMENT (Q6 & Q46; Q15)
Removing barriers to care is of the utmost importance in terms of improving the health care experience for plan members. The following resources suggest
ways to improve patient access to care, tests, and treatment. For child Medicaid members, two key drivers tap into this concept. The first key driver is whether
or not members scheduled an appointment for routine care. The second is ease of getting care, tests, and treatment. Because the two are so closely linked,
resources related to both of these key drivers are presented together.
Alternative Access Centers – This brief by the Robert Wood Johnson Foundation highlights the growing capacity of retail clinics and telemedicine to meet
patient medical needs, particularly in rural and underserved communities. Providing patients with alternative venues to access health care, rather than the
traditional doctor’s office, lowers barriers to care. See http://www.rwjf.org/content/dam/farm/reports/issue_briefs/2015/rwjf419415.
Same-Day Appointment Scheduling – The Agency for Healthcare Research and Quality recommends a method of scheduling that leaves part of each
physician’s day open for same-day appointments, rather than a traditional scheduling model that books appointments weeks or months in advance.
Because the method does not differentiate between urgent and routine care, patients with non-urgent concerns are able to schedule appointments
sooner than under traditional scheduling methods. For more information, see http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-
strategies-for-improving/access/strategy6a-openaccess.html.
Implement Process Improvements to Streamline Patient Flow – Delays experienced by patients while waiting for care, tests, or treatment can be minimized
through a variety of mechanisms. For example, reallocating tasks such as physical exams and ordering x-rays to physician’s assistants and nurse
practitioners frees up physicians’ time to attend to more pressing patient concerns. The exact form of these improvements will vary widely by practice; see
http://www.ahrq.gov/research/findings/final-reports/ptflow/index.html for example interventions provided by the Agency for Healthcare Research and
Quality.
Importance of Usual Source of Care – A usual source of care is important not only for satisfaction purposes, but also because usual sources of care are
related to health outcomes. These papers, funded by the Agency for Healthcare Research and Quality, explore the role of a usual source of care in ensuring
that children receive proper care. See http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3512198/ and
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3262919/.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 68
Patient-Centered Medical Homes (PCMH) – This model increases patient access to physicians. There are many resources available that provide information
on the medical home model of care. For example, Family Medicine for America’s Health is a collaboration of family medicine organizations dedicated to
improving health care by expanding and emphasizing primary care, particularly through the use of patient-centered medical homes. See
http://fmahealth.org/ for details and resources. For Agency for Healthcare Research and Quality (AHRQ) resources detailing transitioning a practice to a
patient-centered medical home model, see http://www.pcmh.ahrq.gov/. See also the Health Resources and Services Administration (HRSA) toolkit on
building a medical home for children: http://www.hrsa.gov/healthit/toolbox/Childrenstoolbox/BuildingMedicalHome/.
Improve Referral Communication – The coordination of care between primary and specialist providers can be a challenging transition with many
opportunities for managerial complications, which affects patient perceptions of their specialist care. Improving the coordination of care and case
management can increase satisfaction with specialists. For examples of interventions that improve care coordination efficiency and quality, see
https://innovations.ahrq.gov/profiles/electronic-referrals-and-communications-reduce-wait-times-specialty-appointments-and as well as
https://innovations.ahrq.gov/profiles/referring-physicians-send-electronic-handoff-note-pertinent-patient-information-emergency.
IMPROVING QUALITY OF DOCTORS IN HEALTH PLAN NETWORK (Q41)
These resources concentrate on improving the physician-patient relationship, with a focus on communication. Implementing the solutions proposed here may
result in increased rating of children’s doctors and specialists.
Improve Physician Communication – Seminars and workshops for physicians serve as a resource for physicians to learn and practice communication
techniques. For example, The California Quality Collaborative has identified nine effective strategies for improving patient experience with health care
providers in their Improving the Patient Experience Change Package (see
http://www.calquality.org/storage/Improving_Pt_Experience_Spread_Change_Pkg_UpdatedMay2011.pdf. For general recommendations related to
physician communication, see http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-
improving/communication/strategy6gtraining.html.
Help Patients Communicate – Patients who can effectively communicate their needs tend to have higher satisfaction with their care. AHRQ recommends
four interventions that prepare patients to better communicate with their providers, including record sharing, writing down talking points prior to visits,
and “coached care” programs. Many of these recommendations could be adapted for parents or guardians of younger patients. See
http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-
decisionmaking.html and http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-
improving/communication/strategy6htools.html. For a sample communication document that providers can distribute to patients before or during visits,
see http://www.rwjf.org/content/dam/farm/toolkits/toolkits/2013/rwjf404048.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 69
Build Physician-Patient Relationships – An article published in the British Journal of General Practice found that patients seeing their preferred doctor rated
their satisfaction with visits significantly higher than patients who did not have a doctor preference or who would have preferred to see a different doctor.
Prioritizing continuity of care by honoring patients’ physician preferences may increase patient satisfaction. See
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1326072/. Additionally, a study of English National Health Service data found that confidence and trust in
a doctor is an important predictor of overall patient satisfaction. Focusing on building relationships may increase confidence and trust in physicians. See
http://www.ncbi.nlm.nih.gov/pubmed/18416910/.
IMPROVING ABILITY OF CUSTOMER SERVICE TO PROVIDE MEMBERS WITH INFORMATION OR HELP (Q50)
As representatives of the plan, customer service providers must ensure that those adults responsible for the enrollee’s care have confidence and trust in
customer service staff and the information they provide. The following sources make recommendations for improving customer service.
Develop Customer Service Standards – To improve customer service, the Agency for Healthcare Research and Quality suggests first articulating which
aspects of customer service are most important to your organization. After developing these standards, monitor performance and promote accountability
among staff. For more information, see http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-
service/strategy6q-custservice-standards.html.
Iterative Improvement for Member Services – This RAND paper details a case study in which a health plan used additional surveys to supplement CAHPS
results and thoroughly assess member dissatisfaction with customer service. Throughout the process, plan leadership continually examined and adjusted
improvement goals. The intervention resulted in a reduction of wait time for customer service calls and increased member satisfaction with customer
service, as measured on the CAHPS survey. See http://www.rand.org/pubs/working_papers/WR517.html.
Implement Service Recovery Procedures – When customers have a complaint, service recovery programs support customer service personnel in identifying
and remedying the problem. According to this Agency for Healthcare Research and Quality suggestion, while complaints may be inevitable, proper
handling of complaints can reassure patients and restore loyalty to the health plan. For more information, see http://www.ahrq.gov/cahps/quality-
improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL I
APPENDIX
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL II
SURVEY RESULTS AT A GLANCE
2016 2014 2015 2016 2014 2015 2016
Q14. Rating of All Health Care --- --- 80.32% --- --- 249 --- --- 2.5382 (50th) 87.32% 5 85.05% 5
Q41. Rating of Personal Doctor --- --- 87.23% --- --- 282 --- --- 2.6844 (75th) 89.98% 88.17%
Q48. Rating of Specialist Seen Most Often --- --- 80.65% (NA) --- --- 62 --- --- 2.6290 (NA) 85.48% 84.95%
Q54. Rating of Health Plan --- --- 78.77% --- --- 325 --- --- 2.4985 (<25th) 86.11% 5 84.35% 5
Getting Needed Care Composite --- --- 86.14% --- --- 158 --- --- 2.5704 (75th) 86.91% 84.30%
Q15. Easy to get needed care --- --- 89.92% --- --- 248 91.23%
Q46. Easy to see specialists --- --- 82.35% (NA) --- --- 68 82.59%
Getting Care Quickly Composite --- --- 88.97% --- --- 186 --- --- 2.6549 (50th) 91.46% 88.55%
Q4. Got urgent care as soon as needed --- --- 90.70% --- --- 129 92.65%
Q6. Got routine care as soon as needed --- --- 87.24% --- --- 243 90.27%
How Well Doctors Communicate Composite --- --- 94.78% --- --- 230 --- --- 2.7911 (90th) 94.23% 93.13%
Q32. Doctor explained things --- --- 96.52% --- --- 230 94.74%
Q33. Doctor l istened carefully --- --- 95.20% --- --- 229 95.71%
Q34. Doctor showed respect --- --- 96.52% --- --- 230 96.58%
Q37. Doctor spent enough time --- --- 90.87% --- --- 230 89.89%
Customer Service Composite --- --- 86.93% (NA) --- --- 88 --- --- 2.5909 (NA) 89.62% 87.52%
Q50. Provided needed information/help --- --- 85.23% (NA) --- --- 88 85.47%
Q51. Treated with courtesy/respect --- --- 88.64% (NA) --- --- 88 93.77%
Shared Decision Making Composite --- --- 78.37% (NA) --- --- 79 78.09% 78.00%
Q11. Discussed reasons to take a medicine --- --- 96.20% (NA) --- --- 79 90.39%
Q12. Discussed reasons not to take a medicine --- --- 64.56% (NA) --- --- 79 64.19%
Q13. Discussed what was best for you --- --- 74.36% (NA) --- --- 78 79.68%
Q8. Health Promotion and Education (% Yes) --- --- 69.92% --- --- 246 72.83% 71.11%
Q40. Coordination of Care (% Always or Usually) --- --- 85.54% (NA) --- --- 83 2.4819 (NA) 84.78% 81.75%Results were calculated by CSS following NCQA specifications. At least 100 valid responses must be collected for a measure to be reportable by NCQA.
* How Well Doctors Communicate was retired from Accreditation scoring in 2015. Accreditation mean and percentile values for this measure are provided for reference only.
Valid ResponsesGlobal Proportions and Question Summary Rates Accreditation Means and Percentiles2016 CSS Child
Medicaid
Average
2015 NCQA Child
Medicaid National
Average, All LOBs2014 2015
Overall Ratings
(% 8, 9, or 10)
Getting Needed Care
(% Always or Usually)
CAHPS 5.0H Survey Measures
** Shared Decision Making was revised in 2015. 2014 results are not trendable. This composite is not scored for NCQA Accreditation.
49170
"NA" appears next to the result if is not reportable by NCQA due to insufficient denominator (less than 100 responses). In such cases, CSS calculates the result for reference only.
Comparisons to prior-year results and relevant benchmark scores are reported regardless of whether the rate meets the minimum denominator threshold for NCQA reporting (n=100). All statistical tests are conducted at the 95% confidence level prior to rounding.
Statistically significant differences between the plan and the comparison score are marked as 4 when the plan's score is higher or 5 when the plan's score is lower.
Shared Decision
Making**
(% Yes)
Other Areas
Getting Care Quickly
(% Always or Usually)
How Well Doctors
Communicate*
(% Always or Usually)
Customer Service
(% Always or Usually)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL III
CROSS-TABULATIONS OF SURVEY RESPONSES
Aetna Better Health of Louisiana
Satisfaction With the Experience of Care
Ratings
88.17%
84.95%
85.05%
84.35%
Composites
84.30%
88.55%
93.13%
87.52%
78.00%
Additional Content Areas
71.11%
81.75%
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CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Survey Measures*
Global Proportions
2015 NCQA National
Average, All LOBs
Rating of All Health Care 87.32%
89.98%
50th2.538280.32%
2.6290
NCQA Accreditation Scoring
2016 Percentile for Accreditation
Scoring**
2.6844
Getting Needed Care
How Well Doctors Communicate
2.4985Rating of Health Plan 78.77%86.11% Below 25th
Rating of Specialist
2016 Plan Mean
75th
75th
Plan Rate
2016
Rating of Personal Doctor
2016 CSS Average
85.48% 80.65%
88.97%
90th
87.23%
94.23%
Getting Care Quickly
89.62%Customer Service
Shared Decision Making
86.91%
91.46%
75th
75th
50th
2.570486.14%
No Applicable Mean
2.7911
86.93% 2.5909
94.78%
2.6549
Not scored for Accred.
75th
* Results were calculated by CSS following NCQA specifications. At least 100 valid responses must be collected for a measure to be reportable by NCQA. A lighter display is used to indicate that a result is not reportable by NCQA due to insufficient denominator (less than 100 responses). In such cases, CSS calculates measure results only for internal plan reporting.** Percentiles are based on the 2016 Accreditation Benchmarks and Thresholds released by NCQA in January 2016. The How Well Doctors Communicate measure was removed from accreditation scoring in 2015. Coordination of Care was added in 2016.
84.78%
69.92%
85.54%
78.37%
Coordination of Care 2.4819
2.3984Health Promotion and Education
78.09%
72.83%
Not scored for Accred.
Composites
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 3
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 34 4 0 4 2 1 1 0 2 1 2 2 0 1 2 1 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,692 333 36 281 124 140 52 31 93 187 266 44 16 72 207 41 5 58 2
99.1% 98.8% 100.0% 98.6% 98.4% 99.3% 98.1% 100.0% 97.9% 99.5% 99.3% 95.7% 100.0% 98.6% 99.0% 97.6% 100.0% 96.7% 100.0%Yes 1,432 130 11 111 50 47 22 7 33 80 97 19 13 13 82 27 3 34 2
38.8% 39.0% 30.6% 39.5% 40.3% 33.6% 42.3% 22.6% 35.5% 42.8% 36.5% 43.2% 81.3% 18.1% 39.6% 65.9% 60.0% 58.6% 100.0%No 2,260 203 25 170 74 93 30 24 60 107 169 25 3 59 125 14 2 24 0
61.2% 61.0% 69.4% 60.5% 59.7% 66.4% 57.7% 77.4% 64.5% 57.2% 63.5% 56.8% 18.8% 81.9% 60.4% 34.1% 40.0% 41.4% 0.0%Significantly different from column:* J H M M KL OP NP NONA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
In the last 6 months, did your child have an illness, injury, or condition that needed care right away in a clinic, emergency room, or doctor’s office?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education Child's Health Status Child's Doctor Visits in
Last 6 Months
Base: All respondents
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
General-1
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 4
A B C D E F G H I J K L M N O P Q R SNumber in sample 1,432 130 11 111 50 47 22 7 33 80 97 19 13 13 82 27 3 34 2Number missing or multiple answer 31 1 0 1 1 0 0 0 1 0 1 0 0 0 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,401 129 11 110 49 47 22 7 32 80 96 19 13 13 81 27 3 34 2
97.8% 99.2% 100.0% 99.1% 98.0% 100.0% 100.0% 100.0% 97.0% 100.0% 99.0% 100.0% 100.0% 100.0% 98.8% 100.0% 100.0% 100.0% 100.0%Never 15 3 1 2 1 0 2 0 1 2 2 0 1 0 3 0 0 1 0
1.1% 2.3% 9.1% 1.8% 2.0% 0.0% 9.1% 0.0% 3.1% 2.5% 2.1% 0.0% 7.7% 0.0% 3.7% 0.0% 0.0% 2.9% 0.0%Sometimes 88 9 1 8 3 4 2 2 3 4 7 2 0 1 5 2 0 1 0
6.3% 7.0% 9.1% 7.3% 6.1% 8.5% 9.1% 28.6% 9.4% 5.0% 7.3% 10.5% 0.0% 7.7% 6.2% 7.4% 0.0% 2.9% 0.0%Usually 166 13 2 11 7 3 1 1 3 9 11 2 0 0 9 3 0 4 0
11.8% 10.1% 18.2% 10.0% 14.3% 6.4% 4.5% 14.3% 9.4% 11.3% 11.5% 10.5% 0.0% 0.0% 11.1% 11.1% 0.0% 11.8% 0.0%Always 1,132 104 7 89 38 40 17 4 25 65 76 15 12 12 64 22 3 28 2
80.8% 80.6% 63.6% 80.9% 77.6% 85.1% 77.3% 57.1% 78.1% 81.3% 79.2% 78.9% 92.3% 92.3% 79.0% 81.5% 100.0% 82.4% 100.0%Significantly different from column:*
Usually or Always 1,298 117 9 100 45 43 18 5 28 74 87 17 12 12 73 25 3 32 292.6% 90.7% 81.8% 90.9% 91.8% 91.5% 81.8% 71.4% 87.5% 92.5% 90.6% 89.5% 92.3% 92.3% 90.1% 92.6% 100.0% 94.1% 100.0%
Significantly different from column:*NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child need care right away (Q3)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
In the last 6 months, when your child needed care right away, how often did your child get care as soon as he or she needed?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-2
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 5
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 31 3 1 2 0 2 1 0 1 2 2 1 0 2 1 0 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,695 334 35 283 126 139 52 31 94 186 266 45 16 71 208 42 5 58 2
99.2% 99.1% 97.2% 99.3% 100.0% 98.6% 98.1% 100.0% 98.9% 98.9% 99.3% 97.8% 100.0% 97.3% 99.5% 100.0% 100.0% 96.7% 100.0%Yes 2,639 246 22 211 102 97 32 20 75 133 185 40 16 19 178 38 5 50 2
71.4% 73.7% 62.9% 74.6% 81.0% 69.8% 61.5% 64.5% 79.8% 71.5% 69.5% 88.9% 100.0% 26.8% 85.6% 90.5% 100.0% 86.2% 100.0%No 1,056 88 13 72 24 42 20 11 19 53 81 5 0 52 30 4 0 8 0
28.6% 26.3% 37.1% 25.4% 19.0% 30.2% 38.5% 35.5% 20.2% 28.5% 30.5% 11.1% 0.0% 73.2% 14.4% 9.5% 0.0% 13.8% 0.0%Significantly different from column:* FG E E L K OP N NNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
In the last 6 months, did you make any appointments for a check-up or routine care for your child at a doctor's office or clinic?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-3
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 6
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,639 246 22 211 102 97 32 20 75 133 185 40 16 19 178 38 5 50 2Number missing or multiple answer 40 3 0 3 2 1 0 1 1 1 3 0 0 0 3 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,599 243 22 208 100 96 32 19 74 132 182 40 16 19 175 38 5 50 2
98.5% 98.8% 100.0% 98.6% 98.0% 99.0% 100.0% 95.0% 98.7% 99.2% 98.4% 100.0% 100.0% 100.0% 98.3% 100.0% 100.0% 100.0% 100.0%Never 30 4 0 4 0 1 3 1 0 3 1 1 2 2 1 1 0 2 0
1.2% 1.6% 0.0% 1.9% 0.0% 1.0% 9.4% 5.3% 0.0% 2.3% 0.5% 2.5% 12.5% 10.5% 0.6% 2.6% 0.0% 4.0% 0.0%Sometimes 223 27 3 23 11 10 5 2 9 14 18 6 3 4 17 3 0 5 1
8.6% 11.1% 13.6% 11.1% 11.0% 10.4% 15.6% 10.5% 12.2% 10.6% 9.9% 15.0% 18.8% 21.1% 9.7% 7.9% 0.0% 10.0% 50.0%Usually 463 36 1 34 18 13 3 3 8 24 28 6 1 2 29 5 1 7 0
17.8% 14.8% 4.5% 16.3% 18.0% 13.5% 9.4% 15.8% 10.8% 18.2% 15.4% 15.0% 6.3% 10.5% 16.6% 13.2% 20.0% 14.0% 0.0%Always 1,883 176 18 147 71 72 21 13 57 91 135 27 10 11 128 29 4 36 1
72.5% 72.4% 81.8% 70.7% 71.0% 75.0% 65.6% 68.4% 77.0% 68.9% 74.2% 67.5% 62.5% 57.9% 73.1% 76.3% 80.0% 72.0% 50.0%Significantly different from column:*
Usually or Always 2,346 212 19 181 89 85 24 16 65 115 163 33 11 13 157 34 5 43 190.3% 87.2% 86.4% 87.0% 89.0% 88.5% 75.0% 84.2% 87.8% 87.1% 89.6% 82.5% 68.8% 68.4% 89.7% 89.5% 100.0% 86.0% 50.0%
Significantly different from column:*NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents who made an appointment for their child for health care (Q5)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
In the last 6 months, when you made an appointment for a check-up or routine care for your child at a doctor's office or clinic, how often did you get an appointment as soon as your child needed?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-4
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 7
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 80 13 4 6 2 6 2 1 4 5 9 1 3 0 0 0 0 3 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,646 324 32 279 124 135 51 30 91 183 259 45 13 73 209 42 5 57 2
97.9% 96.1% 88.9% 97.9% 98.4% 95.7% 96.2% 96.8% 95.8% 97.3% 96.6% 97.8% 81.3% 100.0% 100.0% 100.0% 100.0% 95.0% 100.0%None 809 73 10 61 24 30 18 8 17 45 67 3 1 73 0 0 0 4 0
22.2% 22.5% 31.3% 21.9% 19.4% 22.2% 35.3% 26.7% 18.7% 24.6% 25.9% 6.7% 7.7% 100.0% 0.0% 0.0% 0.0% 7.0% 0.0%1 time 926 74 11 59 27 32 11 7 20 40 62 8 1 0 74 0 1 7 0
25.4% 22.8% 34.4% 21.1% 21.8% 23.7% 21.6% 23.3% 22.0% 21.9% 23.9% 17.8% 7.7% 0.0% 35.4% 0.0% 20.0% 12.3% 0.0%2 847 74 9 63 24 36 11 3 25 44 57 14 3 0 74 0 3 16 0
23.2% 22.8% 28.1% 22.6% 19.4% 26.7% 21.6% 10.0% 27.5% 24.0% 22.0% 31.1% 23.1% 0.0% 35.4% 0.0% 60.0% 28.1% 0.0%3 482 35 1 31 16 11 5 4 8 20 25 6 2 0 35 0 0 6 0
13.2% 10.8% 3.1% 11.1% 12.9% 8.1% 9.8% 13.3% 8.8% 10.9% 9.7% 13.3% 15.4% 0.0% 16.7% 0.0% 0.0% 10.5% 0.0%4 255 26 0 25 14 10 1 3 10 11 21 4 1 0 26 0 0 6 0
7.0% 8.0% 0.0% 9.0% 11.3% 7.4% 2.0% 10.0% 11.0% 6.0% 8.1% 8.9% 7.7% 0.0% 12.4% 0.0% 0.0% 10.5% 0.0%5 to 9 251 34 1 33 16 12 5 3 9 21 25 6 3 0 0 34 1 15 0
6.9% 10.5% 3.1% 11.8% 12.9% 8.9% 9.8% 10.0% 9.9% 11.5% 9.7% 13.3% 23.1% 0.0% 0.0% 81.0% 20.0% 26.3% 0.0%10 or more times 76 8 0 7 3 4 0 2 2 2 2 4 2 0 0 8 0 3 2
2.1% 2.5% 0.0% 2.5% 2.4% 3.0% 0.0% 6.7% 2.2% 1.1% 0.8% 8.9% 15.4% 0.0% 0.0% 19.0% 0.0% 5.3% 100.0%5 or more times 327 42 1 40 19 16 5 5 11 23 27 10 5 0 0 42 1 18 2
9.0% 13.0% 3.1% 14.3% 15.3% 11.9% 9.8% 16.7% 12.1% 12.6% 10.4% 22.2% 38.5% 0.0% 0.0% 100.0% 20.0% 31.6% 100.0%Significantly different from column:* A L K P P NONA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
In the last 6 months, not counting the times your child went to an emergency room, how many times did he or she go to a doctor’s office or clinic to get health care?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-5
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 8
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,837 251 22 218 100 105 33 22 74 138 192 42 12 0 209 42 5 53 2Number missing or multiple answer 18 5 0 4 4 0 0 0 3 1 4 1 0 0 5 0 2 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,819 246 22 214 96 105 33 22 71 137 188 41 12 0 204 42 3 53 2
99.4% 98.0% 100.0% 98.2% 96.0% 100.0% 100.0% 100.0% 95.9% 99.3% 97.9% 97.6% 100.0% --- 97.6% 100.0% 60.0% 100.0% 100.0%Yes 2,053 172 12 152 78 66 19 11 51 98 130 29 9 0 141 31 3 43 1
72.8% 69.9% 54.5% 71.0% 81.3% 62.9% 57.6% 50.0% 71.8% 71.5% 69.1% 70.7% 75.0% --- 69.1% 73.8% 100.0% 81.1% 50.0%No 766 74 10 62 18 39 14 11 20 39 58 12 3 0 63 11 0 10 1
27.2% 30.1% 45.5% 29.0% 18.8% 37.1% 42.4% 50.0% 28.2% 28.5% 30.9% 29.3% 25.0% --- 30.9% 26.2% 0.0% 18.9% 50.0%Significantly different from column:* FG E E J HNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child went to a doctor's office/clinic (Q7)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
In the last 6 months, did you and your child's doctor or other health provider talk about specific things you could do to prevent illness in your child?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-6
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 9
A B C D E F G H I J K L M N O P Q R SNumber in sample 217 251 22 218 100 105 33 22 74 138 192 42 12 0 209 42 5 53 2Number missing or multiple answer 5 3 1 2 1 2 0 2 0 1 2 0 1 0 3 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 212 248 21 216 99 103 33 20 74 137 190 42 11 0 206 42 5 53 2
97.7% 98.8% 95.5% 99.1% 99.0% 98.1% 100.0% 90.9% 100.0% 99.3% 99.0% 100.0% 91.7% --- 98.6% 100.0% 100.0% 100.0% 100.0%Never 3 6 2 3 1 2 2 0 3 2 5 1 0 0 5 1 0 0 0
1.4% 2.4% 9.5% 1.4% 1.0% 1.9% 6.1% 0.0% 4.1% 1.5% 2.6% 2.4% 0.0% --- 2.4% 2.4% 0.0% 0.0% 0.0%Sometimes 12 22 2 20 12 8 1 6 5 10 15 6 1 0 17 5 0 2 1
5.7% 8.9% 9.5% 9.3% 12.1% 7.8% 3.0% 30.0% 6.8% 7.3% 7.9% 14.3% 9.1% --- 8.3% 11.9% 0.0% 3.8% 50.0%Usually 37 34 3 29 14 14 4 2 9 20 26 6 1 0 30 4 1 8 0
17.5% 13.7% 14.3% 13.4% 14.1% 13.6% 12.1% 10.0% 12.2% 14.6% 13.7% 14.3% 9.1% --- 14.6% 9.5% 20.0% 15.1% 0.0%Always 160 186 14 164 72 79 26 12 57 105 144 29 9 0 154 32 4 43 1
75.5% 75.0% 66.7% 75.9% 72.7% 76.7% 78.8% 60.0% 77.0% 76.6% 75.8% 69.0% 81.8% --- 74.8% 76.2% 80.0% 81.1% 50.0%Significantly different from column:*
Usually or Always 197 220 17 193 86 93 30 14 66 125 170 35 10 0 184 36 5 51 192.9% 88.7% 81.0% 89.4% 86.9% 90.3% 90.9% 70.0% 89.2% 91.2% 89.5% 83.3% 90.9% --- 89.3% 85.7% 100.0% 96.2% 50.0%
Significantly different from column:*NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child went to a doctor's office/clinic (Q7)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
In the last 6 months, how often did you have your questions answered by your child’s doctors or other health providers?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-7
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 10
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,837 251 22 218 100 105 33 22 74 138 192 42 12 0 209 42 5 53 2Number missing or multiple answer 14 1 1 0 0 1 0 0 1 0 1 0 0 0 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,823 250 21 218 100 104 33 22 73 138 191 42 12 0 208 42 5 53 2
99.5% 99.6% 95.5% 100.0% 100.0% 99.0% 100.0% 100.0% 98.6% 100.0% 99.5% 100.0% 100.0% --- 99.5% 100.0% 100.0% 100.0% 100.0%Yes 941 79 2 72 35 29 9 3 20 50 52 19 7 0 56 23 1 23 2
33.3% 31.6% 9.5% 33.0% 35.0% 27.9% 27.3% 13.6% 27.4% 36.2% 27.2% 45.2% 58.3% --- 26.9% 54.8% 20.0% 43.4% 100.0%No 1,882 171 19 146 65 75 24 19 53 88 139 23 5 0 152 19 4 30 0
66.7% 68.4% 90.5% 67.0% 65.0% 72.1% 72.7% 86.4% 72.6% 63.8% 72.8% 54.8% 41.7% --- 73.1% 45.2% 80.0% 56.6% 0.0%Significantly different from column:* D C J H L K P ONA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child went to a doctor's office/clinic (Q7)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
In the last 6 months, did you and your child's doctor or other health provider talk about starting or stopping a prescription medicine for your child?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-8
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 11
A B C D E F G H I J K L M N O P Q R SNumber in sample 941 79 2 72 35 29 9 3 20 50 52 19 7 0 56 23 1 23 2Number missing or multiple answer 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 937 79 2 72 35 29 9 3 20 50 52 19 7 0 56 23 1 23 2
99.6% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0% 100.0% 100.0% 100.0%Yes 847 76 1 70 35 27 9 3 19 48 51 17 7 0 54 22 1 22 2
90.4% 96.2% 50.0% 97.2% 100.0% 93.1% 100.0% 100.0% 95.0% 96.0% 98.1% 89.5% 100.0% --- 96.4% 95.7% 100.0% 95.7% 100.0%No 90 3 1 2 0 2 0 0 1 2 1 2 0 0 2 1 0 1 0
9.6% 3.8% 50.0% 2.8% 0.0% 6.9% 0.0% 0.0% 5.0% 4.0% 1.9% 10.5% 0.0% --- 3.6% 4.3% 0.0% 4.3% 0.0%Significantly different from column:*NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child went to a doctor's office/clinic to get care and whose doctor talked about starting/stopping medication (Q7 & Q10)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
Did you and a doctor or other health provider talk about the reasons you might want your child to take a medicine?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-9
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 12
A B C D E F G H I J K L M N O P Q R SNumber in sample 941 79 2 72 35 29 9 3 20 50 52 19 7 0 56 23 1 23 2Number missing or multiple answer 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 930 79 2 72 35 29 9 3 20 50 52 19 7 0 56 23 1 23 2
98.8% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0% 100.0% 100.0% 100.0%Yes 597 51 2 45 21 19 7 1 11 34 32 12 6 0 35 16 0 19 2
64.2% 64.6% 100.0% 62.5% 60.0% 65.5% 77.8% 33.3% 55.0% 68.0% 61.5% 63.2% 85.7% --- 62.5% 69.6% 0.0% 82.6% 100.0%No 333 28 0 27 14 10 2 2 9 16 20 7 1 0 21 7 1 4 0
35.8% 35.4% 0.0% 37.5% 40.0% 34.5% 22.2% 66.7% 45.0% 32.0% 38.5% 36.8% 14.3% --- 37.5% 30.4% 100.0% 17.4% 0.0%Significantly different from column:*NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child went to a doctor's office/clinic to get care and whose doctor talked about starting/stopping medication (Q7 & Q10)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
Did you and a doctor or other health provider talk about the reasons you might not want your child to take a medicine?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-10
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 13
A B C D E F G H I J K L M N O P Q R SNumber in sample 941 79 2 72 35 29 9 3 20 50 52 19 7 0 56 23 1 23 2Number missing or multiple answer 11 1 0 1 0 0 0 0 0 1 0 1 0 0 0 1 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 930 78 2 71 35 29 9 3 20 49 52 18 7 0 56 22 1 23 2
98.8% 98.7% 100.0% 98.6% 100.0% 100.0% 100.0% 100.0% 100.0% 98.0% 100.0% 94.7% 100.0% --- 100.0% 95.7% 100.0% 100.0% 100.0%Yes 741 58 2 51 22 25 6 3 17 32 38 15 4 0 43 15 1 18 1
79.7% 74.4% 100.0% 71.8% 62.9% 86.2% 66.7% 100.0% 85.0% 65.3% 73.1% 83.3% 57.1% --- 76.8% 68.2% 100.0% 78.3% 50.0%No 189 20 0 20 13 4 3 0 3 17 14 3 3 0 13 7 0 5 1
20.3% 25.6% 0.0% 28.2% 37.1% 13.8% 33.3% 0.0% 15.0% 34.7% 26.9% 16.7% 42.9% --- 23.2% 31.8% 0.0% 21.7% 50.0%Significantly different from column:* F ENA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child went to a doctor's office/clinic to get care and whose doctor talked about starting/stopping medication (Q7 & Q10)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
When you talked about your child starting or stopping a prescription medicine, did a doctor or other health provider ask you what you thought was best for your child?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-11
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 14
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,837 251 22 218 100 105 33 22 74 138 192 42 12 0 209 42 5 53 2Number missing or multiple answer 29 2 1 1 2 0 0 1 0 1 2 0 0 0 2 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,808 249 21 217 98 105 33 21 74 137 190 42 12 0 207 42 5 53 2
99.0% 99.2% 95.5% 99.5% 98.0% 100.0% 100.0% 95.5% 100.0% 99.3% 99.0% 100.0% 100.0% --- 99.0% 100.0% 100.0% 100.0% 100.0%4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% --- 0.0% 0.0% 0.0% 0.0% 0.0%1 7 1 0 1 0 1 0 0 0 1 0 1 0 0 1 0 0 1 0
0.2% 0.4% 0.0% 0.5% 0.0% 1.0% 0.0% 0.0% 0.0% 0.7% 0.0% 2.4% 0.0% --- 0.5% 0.0% 0.0% 1.9% 0.0%2 9 1 0 1 0 0 1 0 0 1 0 0 1 0 1 0 0 1 0
0.3% 0.4% 0.0% 0.5% 0.0% 0.0% 3.0% 0.0% 0.0% 0.7% 0.0% 0.0% 8.3% --- 0.5% 0.0% 0.0% 1.9% 0.0%3 6 4 1 3 2 1 1 0 2 2 4 0 0 0 4 0 0 1 0
0.2% 1.6% 4.8% 1.4% 2.0% 1.0% 3.0% 0.0% 2.7% 1.5% 2.1% 0.0% 0.0% --- 1.9% 0.0% 0.0% 1.9% 0.0%4 15 5 0 5 3 1 0 0 1 4 0 3 2 0 2 3 0 1 1
0.5% 2.0% 0.0% 2.3% 3.1% 1.0% 0.0% 0.0% 1.4% 2.9% 0.0% 7.1% 16.7% --- 1.0% 7.1% 0.0% 1.9% 50.0%5 70 10 1 8 4 4 1 0 4 5 7 2 0 0 10 0 0 0 0
2.5% 4.0% 4.8% 3.7% 4.1% 3.8% 3.0% 0.0% 5.4% 3.6% 3.7% 4.8% 0.0% --- 4.8% 0.0% 0.0% 0.0% 0.0%6 58 9 2 7 4 3 2 1 3 5 6 3 0 0 7 2 0 1 0
2.1% 3.6% 9.5% 3.2% 4.1% 2.9% 6.1% 4.8% 4.1% 3.6% 3.2% 7.1% 0.0% --- 3.4% 4.8% 0.0% 1.9% 0.0%7 187 19 0 18 6 9 3 3 4 11 12 5 2 0 17 2 2 2 1
6.7% 7.6% 0.0% 8.3% 6.1% 8.6% 9.1% 14.3% 5.4% 8.0% 6.3% 11.9% 16.7% --- 8.2% 4.8% 40.0% 3.8% 50.0%8 520 36 2 34 20 11 5 3 10 21 30 4 2 0 26 10 1 8 0
18.5% 14.5% 9.5% 15.7% 20.4% 10.5% 15.2% 14.3% 13.5% 15.3% 15.8% 9.5% 16.7% --- 12.6% 23.8% 20.0% 15.1% 0.0%9 490 54 6 44 19 21 9 5 18 26 44 8 0 0 48 6 1 11 0
17.5% 21.7% 28.6% 20.3% 19.4% 20.0% 27.3% 23.8% 24.3% 19.0% 23.2% 19.0% 0.0% --- 23.2% 14.3% 20.0% 20.8% 0.0%1,442 110 9 96 40 54 11 9 32 61 87 16 5 0 91 19 1 27 0
51.4% 44.2% 42.9% 44.2% 40.8% 51.4% 33.3% 42.9% 43.2% 44.5% 45.8% 38.1% 41.7% --- 44.0% 45.2% 20.0% 50.9% 0.0%
0 Worst health care possible
10 Best health care possible
NA - Not Applicable
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child went to a doctor's office/clinic (Q7)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all your child’s health care in the last 6 months?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education
General-12
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 14
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,837 251 22 218 100 105 33 22 74 138 192 42 12 0 209 42 5 53 2Number missing or multiple answer 29 2 1 1 2 0 0 1 0 1 2 0 0 0 2 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,808 249 21 217 98 105 33 21 74 137 190 42 12 0 207 42 5 53 2
99.0% 99.2% 95.5% 99.5% 98.0% 100.0% 100.0% 95.5% 100.0% 99.3% 99.0% 100.0% 100.0% --- 99.0% 100.0% 100.0% 100.0% 100.0%0 to 4 41 11 1 10 5 3 2 0 3 8 4 4 3 0 8 3 0 4 1
1.5% 4.4% 4.8% 4.6% 5.1% 2.9% 6.1% 0.0% 4.1% 5.8% 2.1% 9.5% 25.0% --- 3.9% 7.1% 0.0% 7.5% 50.0%5 70 10 1 8 4 4 1 0 4 5 7 2 0 0 10 0 0 0 0
2.5% 4.0% 4.8% 3.7% 4.1% 3.8% 3.0% 0.0% 5.4% 3.6% 3.7% 4.8% 0.0% --- 4.8% 0.0% 0.0% 0.0% 0.0%6 or 7 245 28 2 25 10 12 5 4 7 16 18 8 2 0 24 4 2 3 1
8.7% 11.2% 9.5% 11.5% 10.2% 11.4% 15.2% 19.0% 9.5% 11.7% 9.5% 19.0% 16.7% --- 11.6% 9.5% 40.0% 5.7% 50.0%8 to 10 2,452 200 17 174 79 86 25 17 60 108 161 28 7 0 165 35 3 46 0
87.3% 80.3% 81.0% 80.2% 80.6% 81.9% 75.8% 81.0% 81.1% 78.8% 84.7% 66.7% 58.3% --- 79.7% 83.3% 60.0% 86.8% 0.0%Significantly different from column:* A L K
169 30 4 25 13 10 5 1 10 18 17 9 3 0 25 5 0 5 16.0% 12.0% 19.0% 11.5% 13.3% 9.5% 15.2% 4.8% 13.5% 13.1% 8.9% 21.4% 25.0% --- 12.1% 11.9% 0.0% 9.4% 50.0%
707 55 2 52 26 20 8 6 14 32 42 9 4 0 43 12 3 10 125.2% 22.1% 9.5% 24.0% 26.5% 19.0% 24.2% 28.6% 18.9% 23.4% 22.1% 21.4% 33.3% --- 20.8% 28.6% 60.0% 18.9% 50.0%
1,932 164 15 140 59 75 20 14 50 87 131 24 5 0 139 25 2 38 068.8% 65.9% 71.4% 64.5% 60.2% 71.4% 60.6% 66.7% 67.6% 63.5% 68.9% 57.1% 41.7% --- 67.1% 59.5% 40.0% 71.7% 0.0%
Significantly different from column:*
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child went to a doctor's office/clinic (Q7)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all your child’s health care in the last 6 months?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
General-13
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 15
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,837 251 22 218 100 105 33 22 74 138 192 42 12 0 209 42 5 53 2Number missing or multiple answer 32 3 0 3 1 2 0 0 0 3 3 0 0 0 3 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,805 248 22 215 99 103 33 22 74 135 189 42 12 0 206 42 5 53 2
98.9% 98.8% 100.0% 98.6% 99.0% 98.1% 100.0% 100.0% 100.0% 97.8% 98.4% 100.0% 100.0% --- 98.6% 100.0% 100.0% 100.0% 100.0%Never 35 3 1 2 0 1 2 0 1 2 2 0 1 0 3 0 0 1 0
1.2% 1.2% 4.5% 0.9% 0.0% 1.0% 6.1% 0.0% 1.4% 1.5% 1.1% 0.0% 8.3% --- 1.5% 0.0% 0.0% 1.9% 0.0%Sometimes 211 22 2 18 12 6 1 3 6 10 13 5 3 0 17 5 0 2 1
7.5% 8.9% 9.1% 8.4% 12.1% 5.8% 3.0% 13.6% 8.1% 7.4% 6.9% 11.9% 25.0% --- 8.3% 11.9% 0.0% 3.8% 50.0%Usually 631 50 1 48 23 20 6 4 12 33 36 11 2 0 41 9 1 11 0
22.5% 20.2% 4.5% 22.3% 23.2% 19.4% 18.2% 18.2% 16.2% 24.4% 19.0% 26.2% 16.7% --- 19.9% 21.4% 20.0% 20.8% 0.0%Always 1,928 173 18 147 64 76 24 15 55 90 138 26 6 0 145 28 4 39 1
68.7% 69.8% 81.8% 68.4% 64.6% 73.8% 72.7% 68.2% 74.3% 66.7% 73.0% 61.9% 50.0% --- 70.4% 66.7% 80.0% 73.6% 50.0%Significantly different from column:*
Usually or Always 2,559 223 19 195 87 96 30 19 67 123 174 37 8 0 186 37 5 50 191.2% 89.9% 86.4% 90.7% 87.9% 93.2% 90.9% 86.4% 90.5% 91.1% 92.1% 88.1% 66.7% --- 90.3% 88.1% 100.0% 94.3% 50.0%
Significantly different from column:*
5 or
mor
e
Base: All respondents whose child went to a doctor's office/clinic (Q7)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often was it easy to get the care, tests, or treatment your child needed?
General-14
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 16
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 4 4 0 3 0 2 1 1 0 2 3 1 0 3 0 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 295 333 36 282 126 139 52 30 95 186 265 45 16 70 209 42 5 59 2
98.7% 98.8% 100.0% 98.9% 100.0% 98.6% 98.1% 96.8% 100.0% 98.9% 98.9% 97.8% 100.0% 95.9% 100.0% 100.0% 100.0% 98.3% 100.0%Yes 202 230 24 197 47 128 45 17 56 142 180 34 13 52 144 27 2 50 1
68.5% 69.1% 66.7% 69.9% 37.3% 92.1% 86.5% 56.7% 58.9% 76.3% 67.9% 75.6% 81.3% 74.3% 68.9% 64.3% 40.0% 84.7% 50.0%No 93 103 12 85 79 11 7 13 39 44 85 11 3 18 65 15 3 9 1
31.5% 30.9% 33.3% 30.1% 62.7% 7.9% 13.5% 43.3% 41.1% 23.7% 32.1% 24.4% 18.8% 25.7% 31.1% 35.7% 60.0% 15.3% 50.0%Significantly different from column:* FG E E J J HI
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is your child now enrolled in any kind of school or daycare?
General-15
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 17
A B C D E F G H I J K L M N O P Q R SNumber in sample 202 230 24 197 47 128 45 17 56 142 180 34 13 52 144 27 2 50 1Number missing or multiple answer 3 3 0 3 0 3 0 0 0 3 2 1 0 1 2 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 199 227 24 194 47 125 45 17 56 139 178 33 13 51 142 27 2 50 1
98.5% 98.7% 100.0% 98.5% 100.0% 97.7% 100.0% 100.0% 100.0% 97.9% 98.9% 97.1% 100.0% 98.1% 98.6% 100.0% 100.0% 100.0% 100.0%Yes 18 29 3 24 1 20 6 4 4 19 14 7 8 2 19 5 1 11 1
9.0% 12.8% 12.5% 12.4% 2.1% 16.0% 13.3% 23.5% 7.1% 13.7% 7.9% 21.2% 61.5% 3.9% 13.4% 18.5% 50.0% 22.0% 100.0%No 181 198 21 170 46 105 39 13 52 120 164 26 5 49 123 22 1 39 0
91.0% 87.2% 87.5% 87.6% 97.9% 84.0% 86.7% 76.5% 92.9% 86.3% 92.1% 78.8% 38.5% 96.1% 86.6% 81.5% 50.0% 78.0% 0.0%Significantly different from column:* F E
5 or
mor
e
Base: All respondents whose child is enrolled in school or daycare (Q16)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did you need your child’s doctors or other health providers to contact a school or daycare center about your child’s health or health care?
General-16
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 18
A B C D E F G H I J K L M N O P Q R SNumber in sample 18 29 3 24 1 20 6 4 4 19 14 7 8 2 19 5 1 11 1Number missing or multiple answer 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 17 29 3 24 1 20 6 4 4 19 14 7 8 2 19 5 1 11 1
94.4% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 17 26 3 21 1 17 6 4 3 17 13 6 7 2 17 4 1 11 0
100.0% 89.7% 100.0% 87.5% 100.0% 85.0% 100.0% 100.0% 75.0% 89.5% 92.9% 85.7% 87.5% 100.0% 89.5% 80.0% 100.0% 100.0% 0.0%No 0 3 0 3 0 3 0 0 1 2 1 1 1 0 2 1 0 0 1
0.0% 10.3% 0.0% 12.5% 0.0% 15.0% 0.0% 0.0% 25.0% 10.5% 7.1% 14.3% 12.5% 0.0% 10.5% 20.0% 0.0% 0.0% 100.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child is enrolled in school or daycare and needed their child's doctor/health provider to contact school/daycare center about their child's health (Q16 & Q17)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did you get the help you needed from your child’s doctors or other health providers in contacting your child’s school or daycare?
General-17
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 19
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 1 2 0 2 1 1 0 0 0 2 0 2 0 0 1 1 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 298 335 36 283 125 140 53 31 95 186 268 44 16 73 208 41 5 58 2
99.7% 99.4% 100.0% 99.3% 99.2% 99.3% 100.0% 100.0% 100.0% 98.9% 100.0% 95.7% 100.0% 100.0% 99.5% 97.6% 100.0% 96.7% 100.0%Yes 13 23 2 16 9 6 3 5 5 8 14 2 5 3 10 9 0 7 1
4.4% 6.9% 5.6% 5.7% 7.2% 4.3% 5.7% 16.1% 5.3% 4.3% 5.2% 4.5% 31.3% 4.1% 4.8% 22.0% 0.0% 12.1% 50.0%No 285 312 34 267 116 134 50 26 90 178 254 42 11 70 198 32 5 51 1
95.6% 93.1% 94.4% 94.3% 92.8% 95.7% 94.3% 83.9% 94.7% 95.7% 94.8% 95.5% 68.8% 95.9% 95.2% 78.0% 100.0% 87.9% 50.0%Significantly different from column:*
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did you get or try to get any special medical equipment or devices for your child?
General-18
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 20
A B C D E F G H I J K L M N O P Q R SNumber in sample 13 23 2 16 9 6 3 5 5 8 14 2 5 3 10 9 0 7 1Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 13 23 2 16 9 6 3 5 5 8 14 2 5 3 10 9 0 7 1
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0%Never 0 3 0 3 0 1 2 0 0 3 1 0 2 1 1 1 0 2 0
0.0% 13.0% 0.0% 18.8% 0.0% 16.7% 66.7% 0.0% 0.0% 37.5% 7.1% 0.0% 40.0% 33.3% 10.0% 11.1% --- 28.6% 0.0%Sometimes 3 1 0 1 0 1 0 0 0 1 0 0 1 0 0 1 0 1 0
23.1% 4.3% 0.0% 6.3% 0.0% 16.7% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 20.0% 0.0% 0.0% 11.1% --- 14.3% 0.0%Usually 1 3 0 2 0 2 0 2 0 0 1 1 0 0 2 1 0 1 0
7.7% 13.0% 0.0% 12.5% 0.0% 33.3% 0.0% 40.0% 0.0% 0.0% 7.1% 50.0% 0.0% 0.0% 20.0% 11.1% --- 14.3% 0.0%Always 9 16 2 10 9 2 1 3 5 4 12 1 2 2 7 6 0 3 1
69.2% 69.6% 100.0% 62.5% 100.0% 33.3% 33.3% 60.0% 100.0% 50.0% 85.7% 50.0% 40.0% 66.7% 70.0% 66.7% --- 42.9% 100.0%Significantly different from column:*
Usually or Always 10 19 2 12 9 4 1 5 5 4 13 2 2 2 9 7 0 4 176.9% 82.6% 100.0% 75.0% 100.0% 66.7% 33.3% 100.0% 100.0% 50.0% 92.9% 100.0% 40.0% 66.7% 90.0% 77.8% --- 57.1% 100.0%
Significantly different from column:*
5 or
mor
e
Base: All respondents who got or tried to get special medical equipment or device for their child (Q19)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often was it easy to get special medical equipment or devices for your child?
General-19
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 21
A B C D E F G H I J K L M N O P Q R SNumber in sample 13 23 2 16 9 6 3 5 5 8 14 2 5 3 10 9 0 7 1Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 13 23 2 16 9 6 3 5 5 8 14 2 5 3 10 9 0 7 1
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0%Yes 12 18 2 12 7 4 3 3 5 6 11 1 5 2 8 7 0 5 1
92.3% 78.3% 100.0% 75.0% 77.8% 66.7% 100.0% 60.0% 100.0% 75.0% 78.6% 50.0% 100.0% 66.7% 80.0% 77.8% --- 71.4% 100.0%No 1 5 0 4 2 2 0 2 0 2 3 1 0 1 2 2 0 2 0
7.7% 21.7% 0.0% 25.0% 22.2% 33.3% 0.0% 40.0% 0.0% 25.0% 21.4% 50.0% 0.0% 33.3% 20.0% 22.2% --- 28.6% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents who got or tried to get special medical equipment or device for their child (Q19)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Did anyone from your child’s health plan, doctor’s office, or clinic help you get special medical equipment or devices for your child?
General-20
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 22
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 1 2 0 2 1 1 0 0 2 0 2 0 0 1 0 1 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 298 335 36 283 125 140 53 31 93 188 266 46 16 72 209 41 5 60 2
99.7% 99.4% 100.0% 99.3% 99.2% 99.3% 100.0% 100.0% 97.9% 100.0% 99.3% 100.0% 100.0% 98.6% 100.0% 97.6% 100.0% 100.0% 100.0%Yes 17 26 0 24 7 13 4 4 5 15 13 6 6 2 15 7 1 11 2
5.7% 7.8% 0.0% 8.5% 5.6% 9.3% 7.5% 12.9% 5.4% 8.0% 4.9% 13.0% 37.5% 2.8% 7.2% 17.1% 20.0% 18.3% 100.0%No 281 309 36 259 118 127 49 27 88 173 253 40 10 70 194 34 4 49 0
94.3% 92.2% 100.0% 91.5% 94.4% 90.7% 92.5% 87.1% 94.6% 92.0% 95.1% 87.0% 62.5% 97.2% 92.8% 82.9% 80.0% 81.7% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did you get or try to get special therapy such as physical, occupational, or speech therapy for your child?
General-21
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 23
A B C D E F G H I J K L M N O P Q R SNumber in sample 17 26 0 24 7 13 4 4 5 15 13 6 6 2 15 7 1 11 2Number missing or multiple answer 0 1 0 1 0 1 0 1 0 0 0 1 0 0 0 1 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 17 25 0 23 7 12 4 3 5 15 13 5 6 2 15 6 1 11 2
100.0% 96.2% --- 95.8% 100.0% 92.3% 100.0% 75.0% 100.0% 100.0% 100.0% 83.3% 100.0% 100.0% 100.0% 85.7% 100.0% 100.0% 100.0%Never 0 3 0 3 1 2 0 1 0 2 0 2 1 0 1 2 0 2 1
0.0% 12.0% --- 13.0% 14.3% 16.7% 0.0% 33.3% 0.0% 13.3% 0.0% 40.0% 16.7% 0.0% 6.7% 33.3% 0.0% 18.2% 50.0%Sometimes 1 2 0 2 0 1 1 0 0 2 0 1 1 0 1 1 0 1 0
5.9% 8.0% --- 8.7% 0.0% 8.3% 25.0% 0.0% 0.0% 13.3% 0.0% 20.0% 16.7% 0.0% 6.7% 16.7% 0.0% 9.1% 0.0%Usually 3 5 0 4 0 3 1 1 0 3 1 2 1 1 3 1 1 1 0
17.6% 20.0% --- 17.4% 0.0% 25.0% 25.0% 33.3% 0.0% 20.0% 7.7% 40.0% 16.7% 50.0% 20.0% 16.7% 100.0% 9.1% 0.0%Always 13 15 0 14 6 6 2 1 5 8 12 0 3 1 10 2 0 7 1
76.5% 60.0% --- 60.9% 85.7% 50.0% 50.0% 33.3% 100.0% 53.3% 92.3% 0.0% 50.0% 50.0% 66.7% 33.3% 0.0% 63.6% 50.0%Significantly different from column:*
Usually or Always 16 20 0 18 6 9 3 2 5 11 13 2 4 2 13 3 1 8 194.1% 80.0% --- 78.3% 85.7% 75.0% 75.0% 66.7% 100.0% 73.3% 100.0% 40.0% 66.7% 100.0% 86.7% 50.0% 100.0% 72.7% 50.0%
Significantly different from column:*
5 or
mor
e
Base: All respondents who got or tried to get special therapy for their child (Q22)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often was it easy to get this therapy for your child?
General-22
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 24
A B C D E F G H I J K L M N O P Q R SNumber in sample 17 26 0 24 7 13 4 4 5 15 13 6 6 2 15 7 1 11 2Number missing or multiple answer 0 1 0 1 0 1 0 1 0 0 0 1 0 0 0 1 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 17 25 0 23 7 12 4 3 5 15 13 5 6 2 15 6 1 11 2
100.0% 96.2% --- 95.8% 100.0% 92.3% 100.0% 75.0% 100.0% 100.0% 100.0% 83.3% 100.0% 100.0% 100.0% 85.7% 100.0% 100.0% 100.0%Yes 13 17 0 15 4 7 4 2 4 9 10 3 3 2 11 3 0 8 1
76.5% 68.0% --- 65.2% 57.1% 58.3% 100.0% 66.7% 80.0% 60.0% 76.9% 60.0% 50.0% 100.0% 73.3% 50.0% 0.0% 72.7% 50.0%No 4 8 0 8 3 5 0 1 1 6 3 2 3 0 4 3 1 3 1
23.5% 32.0% --- 34.8% 42.9% 41.7% 0.0% 33.3% 20.0% 40.0% 23.1% 40.0% 50.0% 0.0% 26.7% 50.0% 100.0% 27.3% 50.0%Significantly different from column:*
5 or
mor
e
Base: All respondents who got or tried to get special therapy for their child (Q22)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Did anyone from your child’s health plan, doctor’s office, or clinic help you get this therapy for your child?
General-23
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 25
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 0 3 1 2 1 2 0 2 0 1 1 1 1 0 1 1 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 299 334 35 283 125 139 53 29 95 187 267 45 15 73 208 41 5 58 2
100.0% 99.1% 97.2% 99.3% 99.2% 98.6% 100.0% 93.5% 100.0% 99.5% 99.6% 97.8% 93.8% 100.0% 99.5% 97.6% 100.0% 96.7% 100.0%Yes 29 43 2 39 3 28 9 5 12 23 27 8 7 4 28 7 1 14 1
9.7% 12.9% 5.7% 13.8% 2.4% 20.1% 17.0% 17.2% 12.6% 12.3% 10.1% 17.8% 46.7% 5.5% 13.5% 17.1% 20.0% 24.1% 50.0%No 270 291 33 244 122 111 44 24 83 164 240 37 8 69 180 34 4 44 1
90.3% 87.1% 94.3% 86.2% 97.6% 79.9% 83.0% 82.8% 87.4% 87.7% 89.9% 82.2% 53.3% 94.5% 86.5% 82.9% 80.0% 75.9% 50.0%Significantly different from column:* F E
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did you get or try to get treatment or counseling for your child for an emotional, developmental, or behavioral problem?
General-24
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 26
A B C D E F G H I J K L M N O P Q R SNumber in sample 29 43 2 39 3 28 9 5 12 23 27 8 7 4 28 7 1 14 1Number missing or multiple answer 0 1 0 1 0 1 0 0 0 1 1 0 0 0 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 29 42 2 38 3 27 9 5 12 22 26 8 7 4 27 7 1 14 1
100.0% 97.7% 100.0% 97.4% 100.0% 96.4% 100.0% 100.0% 100.0% 95.7% 96.3% 100.0% 100.0% 100.0% 96.4% 100.0% 100.0% 100.0% 100.0%Never 3 6 0 6 0 5 1 0 1 5 3 3 0 3 3 0 0 2 0
10.3% 14.3% 0.0% 15.8% 0.0% 18.5% 11.1% 0.0% 8.3% 22.7% 11.5% 37.5% 0.0% 75.0% 11.1% 0.0% 0.0% 14.3% 0.0%Sometimes 2 4 0 3 0 3 0 1 1 1 3 0 1 0 2 1 1 0 0
6.9% 9.5% 0.0% 7.9% 0.0% 11.1% 0.0% 20.0% 8.3% 4.5% 11.5% 0.0% 14.3% 0.0% 7.4% 14.3% 100.0% 0.0% 0.0%Usually 3 6 1 4 1 2 2 2 1 2 2 2 1 1 4 1 0 3 0
10.3% 14.3% 50.0% 10.5% 33.3% 7.4% 22.2% 40.0% 8.3% 9.1% 7.7% 25.0% 14.3% 25.0% 14.8% 14.3% 0.0% 21.4% 0.0%Always 21 26 1 25 2 17 6 2 9 14 18 3 5 0 18 5 0 9 1
72.4% 61.9% 50.0% 65.8% 66.7% 63.0% 66.7% 40.0% 75.0% 63.6% 69.2% 37.5% 71.4% 0.0% 66.7% 71.4% 0.0% 64.3% 100.0%Significantly different from column:*
Usually or Always 24 32 2 29 3 19 8 4 10 16 20 5 6 1 22 6 0 12 182.8% 76.2% 100.0% 76.3% 100.0% 70.4% 88.9% 80.0% 83.3% 72.7% 76.9% 62.5% 85.7% 25.0% 81.5% 85.7% 0.0% 85.7% 100.0%
Significantly different from column:*
5 or
mor
e
Base: All respondents who got or tried to get treatment for their child's emotional, developmental, or behavioral problem (Q25)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often was it easy to get this treatment or counseling for your child?
General-25
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 27
A B C D E F G H I J K L M N O P Q R SNumber in sample 29 43 2 39 3 28 9 5 12 23 27 8 7 4 28 7 1 14 1Number missing or multiple answer 0 1 0 1 0 1 0 0 1 0 1 0 0 0 0 1 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 29 42 2 38 3 27 9 5 11 23 26 8 7 4 28 6 1 13 1
100.0% 97.7% 100.0% 97.4% 100.0% 96.4% 100.0% 100.0% 91.7% 100.0% 96.3% 100.0% 100.0% 100.0% 100.0% 85.7% 100.0% 92.9% 100.0%Yes 15 25 2 23 2 16 6 2 7 15 16 4 5 2 16 4 0 8 1
51.7% 59.5% 100.0% 60.5% 66.7% 59.3% 66.7% 40.0% 63.6% 65.2% 61.5% 50.0% 71.4% 50.0% 57.1% 66.7% 0.0% 61.5% 100.0%No 14 17 0 15 1 11 3 3 4 8 10 4 2 2 12 2 1 5 0
48.3% 40.5% 0.0% 39.5% 33.3% 40.7% 33.3% 60.0% 36.4% 34.8% 38.5% 50.0% 28.6% 50.0% 42.9% 33.3% 100.0% 38.5% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents who got or tried to get treatment for their child's emotional, developmental, or behavioral problem (Q25)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Did anyone from your child’s health plan, doctor’s office, or clinic help you get this treatment or counseling for your child?
General-26
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 28
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 3 2 1 1 0 2 0 1 1 0 2 0 0 0 0 1 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 296 335 35 284 126 139 53 30 94 188 266 46 16 73 209 41 5 59 2
99.0% 99.4% 97.2% 99.6% 100.0% 98.6% 100.0% 96.8% 98.9% 100.0% 99.3% 100.0% 100.0% 100.0% 100.0% 97.6% 100.0% 98.3% 100.0%Yes 53 68 2 61 20 26 15 1 13 47 45 12 11 3 37 21 2 32 2
17.9% 20.3% 5.7% 21.5% 15.9% 18.7% 28.3% 3.3% 13.8% 25.0% 16.9% 26.1% 68.8% 4.1% 17.7% 51.2% 40.0% 54.2% 100.0%No 243 267 33 223 106 113 38 29 81 141 221 34 5 70 172 20 3 27 0
82.1% 79.7% 94.3% 78.5% 84.1% 81.3% 71.7% 96.7% 86.2% 75.0% 83.1% 73.9% 31.3% 95.9% 82.3% 48.8% 60.0% 45.8% 0.0%Significantly different from column:* D C J J HI M L OP NP NO
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did your child get care from more than one kind of health care provider or use more than one kind of health care service?
General-27
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 29
A B C D E F G H I J K L M N O P Q R SNumber in sample 53 68 2 61 20 26 15 1 13 47 45 12 11 3 37 21 2 32 2Number missing or multiple answer 1 2 0 2 1 1 0 0 1 1 1 0 1 0 0 2 0 0 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 52 66 2 59 19 25 15 1 12 46 44 12 10 3 37 19 2 32 1
98.1% 97.1% 100.0% 96.7% 95.0% 96.2% 100.0% 100.0% 92.3% 97.9% 97.8% 100.0% 90.9% 100.0% 100.0% 90.5% 100.0% 100.0% 50.0%Yes 30 32 0 29 10 11 6 1 4 23 22 6 4 0 17 12 0 18 1
57.7% 48.5% 0.0% 49.2% 52.6% 44.0% 40.0% 100.0% 33.3% 50.0% 50.0% 50.0% 40.0% 0.0% 45.9% 63.2% 0.0% 56.3% 100.0%No 22 34 2 30 9 14 9 0 8 23 22 6 6 3 20 7 2 14 0
42.3% 51.5% 100.0% 50.8% 47.4% 56.0% 60.0% 0.0% 66.7% 50.0% 50.0% 50.0% 60.0% 100.0% 54.1% 36.8% 100.0% 43.8% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child got care from more that one kind of health care provider or service (Q28)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did anyone from your child’s health plan, doctor’s office, or clinic help coordinate your child’s care among these different providers or services?
General-28
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 30
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 24 1 1 0 0 0 1 0 1 0 1 0 0 0 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,702 336 35 285 126 141 52 31 94 188 267 46 16 73 208 42 5 60 2
99.4% 99.7% 97.2% 100.0% 100.0% 100.0% 98.1% 100.0% 98.9% 100.0% 99.6% 100.0% 100.0% 100.0% 99.5% 100.0% 100.0% 100.0% 100.0%Yes 3,389 288 24 251 104 126 43 22 74 173 228 41 15 52 185 41 5 58 2
91.5% 85.7% 68.6% 88.1% 82.5% 89.4% 82.7% 71.0% 78.7% 92.0% 85.4% 89.1% 93.8% 71.2% 88.9% 97.6% 100.0% 96.7% 100.0%No 313 48 11 34 22 15 9 9 20 15 39 5 1 21 23 1 0 2 0
8.5% 14.3% 31.4% 11.9% 17.5% 10.6% 17.3% 29.0% 21.3% 8.0% 14.6% 10.9% 6.3% 28.8% 11.1% 2.4% 0.0% 3.3% 0.0%Significantly different from column:* A J I OP N N
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
A personal doctor is the one your child would see if he or she needs a check-up, has a health problem, or gets sick or hurt. Does your child have a personal doctor?
General-29
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 31
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,389 288 24 251 104 126 43 22 74 173 228 41 15 52 185 41 5 58 2Number missing or multiple answer 77 9 0 7 1 5 2 1 3 3 5 3 1 1 4 1 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,312 279 24 244 103 121 41 21 71 170 223 38 14 51 181 40 5 56 2
97.7% 96.9% 100.0% 97.2% 99.0% 96.0% 95.3% 95.5% 95.9% 98.3% 97.8% 92.7% 93.3% 98.1% 97.8% 97.6% 100.0% 96.6% 100.0%None 644 49 7 41 15 23 11 4 10 34 44 4 1 37 9 2 0 7 0
19.4% 17.6% 29.2% 16.8% 14.6% 19.0% 26.8% 19.0% 14.1% 20.0% 19.7% 10.5% 7.1% 72.5% 5.0% 5.0% 0.0% 12.5% 0.0%1 time 1,038 81 7 69 28 35 12 4 15 54 69 5 4 8 68 2 2 11 1
31.3% 29.0% 29.2% 28.3% 27.2% 28.9% 29.3% 19.0% 21.1% 31.8% 30.9% 13.2% 28.6% 15.7% 37.6% 5.0% 40.0% 19.6% 50.0%2 762 60 7 52 15 32 11 1 23 34 48 10 2 1 56 2 2 13 0
23.0% 21.5% 29.2% 21.3% 14.6% 26.4% 26.8% 4.8% 32.4% 20.0% 21.5% 26.3% 14.3% 2.0% 30.9% 5.0% 40.0% 23.2% 0.0%3 419 38 3 33 16 15 4 5 8 23 22 11 5 5 26 5 0 10 0
12.7% 13.6% 12.5% 13.5% 15.5% 12.4% 9.8% 23.8% 11.3% 13.5% 9.9% 28.9% 35.7% 9.8% 14.4% 12.5% 0.0% 17.9% 0.0%4 200 22 0 21 12 8 1 4 5 11 19 1 1 0 17 5 0 4 0
6.0% 7.9% 0.0% 8.6% 11.7% 6.6% 2.4% 19.0% 7.0% 6.5% 8.5% 2.6% 7.1% 0.0% 9.4% 12.5% 0.0% 7.1% 0.0%5 to 9 196 22 0 22 11 8 2 3 6 13 17 5 0 0 4 18 1 8 0
5.9% 7.9% 0.0% 9.0% 10.7% 6.6% 4.9% 14.3% 8.5% 7.6% 7.6% 13.2% 0.0% 0.0% 2.2% 45.0% 20.0% 14.3% 0.0%10 or more times 53 7 0 6 6 0 0 0 4 1 4 2 1 0 1 6 0 3 1
1.6% 2.5% 0.0% 2.5% 5.8% 0.0% 0.0% 0.0% 5.6% 0.6% 1.8% 5.3% 7.1% 0.0% 0.6% 15.0% 0.0% 5.4% 50.0%2 or more times 1,630 149 10 134 60 63 18 13 46 82 110 29 9 6 104 36 3 38 1
49.2% 53.4% 41.7% 54.9% 58.3% 52.1% 43.9% 61.9% 64.8% 48.2% 49.3% 76.3% 64.3% 11.8% 57.5% 90.0% 60.0% 67.9% 50.0%Significantly different from column:* J I L K OP NP NO
5 or
mor
e
Base: All respondents whose child has a personal doctor (Q30)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how many times did your child visit his or her personal doctor for care?
General-30
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 32
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,668 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2Number missing or multiple answer 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,660 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2
99.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 28 1 0 1 0 1 0 0 0 1 0 0 1 0 0 1 0 0 1
1.1% 0.4% 0.0% 0.5% 0.0% 1.0% 0.0% 0.0% 0.0% 0.7% 0.0% 0.0% 7.7% 0.0% 0.0% 2.6% 0.0% 0.0% 50.0%Sometimes 112 7 0 7 2 3 1 1 2 4 4 3 0 2 3 2 0 3 0
4.2% 3.0% 0.0% 3.4% 2.3% 3.1% 3.3% 5.9% 3.3% 2.9% 2.2% 8.8% 0.0% 14.3% 1.7% 5.3% 0.0% 6.1% 0.0%Usually 382 25 3 20 11 8 4 4 5 14 18 4 1 3 19 3 1 3 0
14.4% 10.9% 17.6% 9.9% 12.5% 8.2% 13.3% 23.5% 8.2% 10.3% 10.1% 11.8% 7.7% 21.4% 11.0% 7.9% 20.0% 6.1% 0.0%Always 2,138 197 14 175 75 86 25 12 54 117 157 27 11 9 150 32 4 43 1
80.4% 85.7% 82.4% 86.2% 85.2% 87.8% 83.3% 70.6% 88.5% 86.0% 87.7% 79.4% 84.6% 64.3% 87.2% 84.2% 80.0% 87.8% 50.0%Significantly different from column:*
Usually or Always 2,520 222 17 195 86 94 29 16 59 131 175 31 12 12 169 35 5 46 194.7% 96.5% 100.0% 96.1% 97.7% 95.9% 96.7% 94.1% 96.7% 96.3% 97.8% 91.2% 92.3% 85.7% 98.3% 92.1% 100.0% 93.9% 50.0%
Significantly different from column:*
5 or
mor
e
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often did your child’s personal doctor explain things about your child's health in a way that was easy to understand?
General-31
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 33
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,668 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2Number missing or multiple answer 11 1 0 1 0 0 1 0 0 1 1 0 0 1 0 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,657 229 17 202 88 98 29 17 61 135 178 34 13 13 172 38 5 48 2
99.6% 99.6% 100.0% 99.5% 100.0% 100.0% 96.7% 100.0% 100.0% 99.3% 99.4% 100.0% 100.0% 92.9% 100.0% 100.0% 100.0% 98.0% 100.0%Never 20 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%Sometimes 94 11 0 11 6 3 1 2 3 6 9 1 1 1 5 4 0 1 1
3.5% 4.8% 0.0% 5.4% 6.8% 3.1% 3.4% 11.8% 4.9% 4.4% 5.1% 2.9% 7.7% 7.7% 2.9% 10.5% 0.0% 2.1% 50.0%Usually 332 20 3 16 9 8 2 0 5 14 14 5 0 2 17 1 0 4 0
12.5% 8.7% 17.6% 7.9% 10.2% 8.2% 6.9% 0.0% 8.2% 10.4% 7.9% 14.7% 0.0% 15.4% 9.9% 2.6% 0.0% 8.3% 0.0%Always 2,211 198 14 175 73 87 26 15 53 115 155 28 12 10 150 33 5 43 1
83.2% 86.5% 82.4% 86.6% 83.0% 88.8% 89.7% 88.2% 86.9% 85.2% 87.1% 82.4% 92.3% 76.9% 87.2% 86.8% 100.0% 89.6% 50.0%Significantly different from column:*
Usually or Always 2,543 218 17 191 82 95 28 15 58 129 169 33 12 12 167 34 5 47 195.7% 95.2% 100.0% 94.6% 93.2% 96.9% 96.6% 88.2% 95.1% 95.6% 94.9% 97.1% 92.3% 92.3% 97.1% 89.5% 100.0% 97.9% 50.0%
Significantly different from column:*
5 or
mor
e
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often did your child’s personal doctor listen carefully to you?
General-32
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 34
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,668 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2Number missing or multiple answer 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,661 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2
99.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 15 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%Sometimes 76 8 0 8 2 4 2 1 4 3 5 1 2 0 5 2 0 0 1
2.9% 3.5% 0.0% 3.9% 2.3% 4.1% 6.7% 5.9% 6.6% 2.2% 2.8% 2.9% 15.4% 0.0% 2.9% 5.3% 0.0% 0.0% 50.0%Usually 252 21 3 17 10 6 2 1 4 15 14 5 1 2 14 5 1 6 0
9.5% 9.1% 17.6% 8.4% 11.4% 6.1% 6.7% 5.9% 6.6% 11.0% 7.8% 14.7% 7.7% 14.3% 8.1% 13.2% 20.0% 12.2% 0.0%Always 2,318 201 14 178 76 88 26 15 53 118 160 28 10 12 153 31 4 43 1
87.1% 87.4% 82.4% 87.7% 86.4% 89.8% 86.7% 88.2% 86.9% 86.8% 89.4% 82.4% 76.9% 85.7% 89.0% 81.6% 80.0% 87.8% 50.0%Significantly different from column:*
Usually or Always 2,570 222 17 195 86 94 28 16 57 133 174 33 11 14 167 36 5 49 196.6% 96.5% 100.0% 96.1% 97.7% 95.9% 93.3% 94.1% 93.4% 97.8% 97.2% 97.1% 84.6% 100.0% 97.1% 94.7% 100.0% 100.0% 50.0%
Significantly different from column:*
5 or
mor
e
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often did your child’s personal doctor show respect for what you had to say?
General-33
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 35
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,668 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2Number missing or multiple answer 20 1 0 1 0 0 1 0 0 1 1 0 0 0 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,648 229 17 202 88 98 29 17 61 135 178 34 13 14 171 38 5 49 2
99.3% 99.6% 100.0% 99.5% 100.0% 100.0% 96.7% 100.0% 100.0% 99.3% 99.4% 100.0% 100.0% 100.0% 99.4% 100.0% 100.0% 100.0% 100.0%Yes 1,838 136 11 118 17 82 28 10 36 78 103 21 9 4 110 17 3 30 0
69.4% 59.4% 64.7% 58.4% 19.3% 83.7% 96.6% 58.8% 59.0% 57.8% 57.9% 61.8% 69.2% 28.6% 64.3% 44.7% 60.0% 61.2% 0.0%No 810 93 6 84 71 16 1 7 25 57 75 13 4 10 61 21 2 19 2
30.6% 40.6% 35.3% 41.6% 80.7% 16.3% 3.4% 41.2% 41.0% 42.2% 42.1% 38.2% 30.8% 71.4% 35.7% 55.3% 40.0% 38.8% 100.0%Significantly different from column:* A FG E E O NP O
5 or
mor
e
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is your child able to talk with doctors about his or her health care?
General-34
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 36
A B C D E F G H I J K L M N O P Q R SNumber in sample 1,838 136 11 118 17 82 28 10 36 78 103 21 9 4 110 17 3 30 0Number missing or multiple answer 15 2 0 2 0 2 0 1 0 1 1 1 0 0 2 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,823 134 11 116 17 80 28 9 36 77 102 20 9 4 108 17 3 30 0
99.2% 98.5% 100.0% 98.3% 100.0% 97.6% 100.0% 90.0% 100.0% 98.7% 99.0% 95.2% 100.0% 100.0% 98.2% 100.0% 100.0% 100.0% ---Never 27 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% ---Sometimes 100 9 0 8 3 4 1 3 0 4 6 2 0 0 6 3 0 2 0
5.5% 6.7% 0.0% 6.9% 17.6% 5.0% 3.6% 33.3% 0.0% 5.2% 5.9% 10.0% 0.0% 0.0% 5.6% 17.6% 0.0% 6.7% ---Usually 320 19 0 18 5 8 5 2 4 11 13 2 3 0 16 3 1 6 0
17.6% 14.2% 0.0% 15.5% 29.4% 10.0% 17.9% 22.2% 11.1% 14.3% 12.7% 10.0% 33.3% 0.0% 14.8% 17.6% 33.3% 20.0% ---Always 1,376 106 11 90 9 68 22 4 32 62 83 16 6 4 86 11 2 22 0
75.5% 79.1% 100.0% 77.6% 52.9% 85.0% 78.6% 44.4% 88.9% 80.5% 81.4% 80.0% 66.7% 100.0% 79.6% 64.7% 66.7% 73.3% ---Significantly different from column:*
Usually or Always 1,696 125 11 108 14 76 27 6 36 73 96 18 9 4 102 14 3 28 093.0% 93.3% 100.0% 93.1% 82.4% 95.0% 96.4% 66.7% 100.0% 94.8% 94.1% 90.0% 100.0% 100.0% 94.4% 82.4% 100.0% 93.3% ---
Significantly different from column:*
5 or
mor
e
Base: All respondents whose child has a personal doctor, visited their personal doctor to get care, and is able to talk with his/her doctors (Q30, Q31, & Q35)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy for your child to understand?
General-35
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 37
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,668 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2Number missing or multiple answer 26 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,642 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2
99.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 59 4 0 4 0 3 1 1 1 2 1 1 2 1 2 1 0 1 1
2.2% 1.7% 0.0% 2.0% 0.0% 3.1% 3.3% 5.9% 1.6% 1.5% 0.6% 2.9% 15.4% 7.1% 1.2% 2.6% 0.0% 2.0% 50.0%Sometimes 208 17 2 14 8 5 2 1 4 11 10 6 0 1 15 1 0 1 0
7.9% 7.4% 11.8% 6.9% 9.1% 5.1% 6.7% 5.9% 6.6% 8.1% 5.6% 17.6% 0.0% 7.1% 8.7% 2.6% 0.0% 2.0% 0.0%Usually 563 30 3 26 16 12 1 2 7 20 25 3 1 1 19 10 2 4 0
21.3% 13.0% 17.6% 12.8% 18.2% 12.2% 3.3% 11.8% 11.5% 14.7% 14.0% 8.8% 7.7% 7.1% 11.0% 26.3% 40.0% 8.2% 0.0%Always 1,812 179 12 159 64 78 26 13 49 103 143 24 10 11 136 26 3 43 1
68.6% 77.8% 70.6% 78.3% 72.7% 79.6% 86.7% 76.5% 80.3% 75.7% 79.9% 70.6% 76.9% 78.6% 79.1% 68.4% 60.0% 87.8% 50.0%Significantly different from column:* AUsually or Always 2,375 209 15 185 80 90 27 15 56 123 168 27 11 12 155 36 5 47 1
89.9% 90.9% 88.2% 91.1% 90.9% 91.8% 90.0% 88.2% 91.8% 90.4% 93.9% 79.4% 84.6% 85.7% 90.1% 94.7% 100.0% 95.9% 50.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often did your child’s personal doctor spend enough time with your child?
General-36
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 38
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,668 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2Number missing or multiple answer 13 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,655 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2
99.5% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 2,385 190 13 168 76 78 23 16 50 110 148 27 11 12 139 34 4 39 1
89.8% 82.6% 76.5% 82.8% 86.4% 79.6% 76.7% 94.1% 82.0% 80.9% 82.7% 79.4% 84.6% 85.7% 80.8% 89.5% 80.0% 79.6% 50.0%No 270 40 4 35 12 20 7 1 11 26 31 7 2 2 33 4 1 10 1
10.2% 17.4% 23.5% 17.2% 13.6% 20.4% 23.3% 5.9% 18.0% 19.1% 17.3% 20.6% 15.4% 14.3% 19.2% 10.5% 20.0% 20.4% 50.0%Significantly different from column:* A
5 or
mor
e
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did your child’s personal doctor talk with you about how your child is feeling, growing, or behaving?
General-37
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 39
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,668 230 17 203 88 98 30 17 61 136 179 34 13 14 172 38 5 49 2Number missing or multiple answer 17 1 0 1 0 0 1 0 0 1 0 1 0 0 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,651 229 17 202 88 98 29 17 61 135 179 33 13 14 171 38 5 49 2
99.4% 99.6% 100.0% 99.5% 100.0% 100.0% 96.7% 100.0% 100.0% 99.3% 100.0% 97.1% 100.0% 100.0% 99.4% 100.0% 100.0% 100.0% 100.0%Yes 1,170 87 3 79 32 38 11 7 15 58 56 20 10 6 54 24 3 34 2
44.1% 38.0% 17.6% 39.1% 36.4% 38.8% 37.9% 41.2% 24.6% 43.0% 31.3% 60.6% 76.9% 42.9% 31.6% 63.2% 60.0% 69.4% 100.0%No 1,481 142 14 123 56 60 18 10 46 77 123 13 3 8 117 14 2 15 0
55.9% 62.0% 82.4% 60.9% 63.6% 61.2% 62.1% 58.8% 75.4% 57.0% 68.7% 39.4% 23.1% 57.1% 68.4% 36.8% 40.0% 30.6% 0.0%Significantly different from column:* J I L K P O
5 or
mor
e
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did your child get care from a doctor or other health provider besides his or her personal doctor?
General-38
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 40
A B C D E F G H I J K L M N O P Q R SNumber in sample 1,170 87 3 79 32 38 11 7 15 58 56 20 10 6 54 24 3 34 2Number missing or multiple answer 20 4 0 4 1 2 0 0 0 4 3 1 0 0 3 1 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,150 83 3 75 31 36 11 7 15 54 53 19 10 6 51 23 3 32 2
98.3% 95.4% 100.0% 94.9% 96.9% 94.7% 100.0% 100.0% 100.0% 93.1% 94.6% 95.0% 100.0% 100.0% 94.4% 95.8% 100.0% 94.1% 100.0%Never 59 8 0 8 1 5 2 0 3 5 5 2 1 1 5 2 0 3 1
5.1% 9.6% 0.0% 10.7% 3.2% 13.9% 18.2% 0.0% 20.0% 9.3% 9.4% 10.5% 10.0% 16.7% 9.8% 8.7% 0.0% 9.4% 50.0%Sometimes 116 4 0 4 1 2 1 1 1 2 1 2 1 2 2 0 0 2 0
10.1% 4.8% 0.0% 5.3% 3.2% 5.6% 9.1% 14.3% 6.7% 3.7% 1.9% 10.5% 10.0% 33.3% 3.9% 0.0% 0.0% 6.3% 0.0%Usually 276 19 1 18 7 8 4 3 3 13 13 3 3 1 10 8 2 7 0
24.0% 22.9% 33.3% 24.0% 22.6% 22.2% 36.4% 42.9% 20.0% 24.1% 24.5% 15.8% 30.0% 16.7% 19.6% 34.8% 66.7% 21.9% 0.0%Always 699 52 2 45 22 21 4 3 8 34 34 12 5 2 34 13 1 20 1
60.8% 62.7% 66.7% 60.0% 71.0% 58.3% 36.4% 42.9% 53.3% 63.0% 64.2% 63.2% 50.0% 33.3% 66.7% 56.5% 33.3% 62.5% 50.0%Significantly different from column:*
Usually or Always 975 71 3 63 29 29 8 6 11 47 47 15 8 3 44 21 3 27 184.8% 85.5% 100.0% 84.0% 93.5% 80.6% 72.7% 85.7% 73.3% 87.0% 88.7% 78.9% 80.0% 50.0% 86.3% 91.3% 100.0% 84.4% 50.0%
Significantly different from column:*
5 or
mor
e
Base: All respondents whose child has a personal doctor, visited their personal doctor, and got care from a doctor/health care provider besides his/her personal doctor (Q30, Q31, & Q39)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often did your child’s personal doctor seem informed and up-to-date about the care your child got from these doctors or other health providers?
General-39
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 41
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,389 288 24 251 104 126 43 22 74 173 228 41 15 52 185 41 5 58 2Number missing or multiple answer 65 6 0 6 0 4 2 0 1 5 4 2 0 1 5 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,324 282 24 245 104 122 41 22 73 168 224 39 15 51 180 41 5 57 2
98.1% 97.9% 100.0% 97.6% 100.0% 96.8% 95.3% 100.0% 98.6% 97.1% 98.2% 95.1% 100.0% 98.1% 97.3% 100.0% 100.0% 98.3% 100.0%5 2 0 2 0 1 0 0 0 2 0 1 1 0 0 2 0 0 1
0.2% 0.7% 0.0% 0.8% 0.0% 0.8% 0.0% 0.0% 0.0% 1.2% 0.0% 2.6% 6.7% 0.0% 0.0% 4.9% 0.0% 0.0% 50.0%1 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%2 9 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%3 11 1 0 1 1 0 0 0 1 0 1 0 0 0 1 0 0 0 0
0.3% 0.4% 0.0% 0.4% 1.0% 0.0% 0.0% 0.0% 1.4% 0.0% 0.4% 0.0% 0.0% 0.0% 0.6% 0.0% 0.0% 0.0% 0.0%4 14 1 0 1 1 0 0 0 0 1 1 0 0 0 1 0 0 0 0
0.4% 0.4% 0.0% 0.4% 1.0% 0.0% 0.0% 0.0% 0.0% 0.6% 0.4% 0.0% 0.0% 0.0% 0.6% 0.0% 0.0% 0.0% 0.0%5 59 10 0 10 7 2 1 2 2 6 8 1 1 2 8 0 0 2 0
1.8% 3.5% 0.0% 4.1% 6.7% 1.6% 2.4% 9.1% 2.7% 3.6% 3.6% 2.6% 6.7% 3.9% 4.4% 0.0% 0.0% 3.5% 0.0%6 67 6 0 5 4 2 0 0 1 4 5 1 0 1 5 0 0 1 0
2.0% 2.1% 0.0% 2.0% 3.8% 1.6% 0.0% 0.0% 1.4% 2.4% 2.2% 2.6% 0.0% 2.0% 2.8% 0.0% 0.0% 1.8% 0.0%7 163 16 2 14 6 8 2 0 5 11 14 1 1 6 7 3 1 1 0
4.9% 5.7% 8.3% 5.7% 5.8% 6.6% 4.9% 0.0% 6.8% 6.5% 6.3% 2.6% 6.7% 11.8% 3.9% 7.3% 20.0% 1.8% 0.0%8 453 33 5 25 14 9 6 2 10 18 26 3 2 9 19 3 1 4 0
13.6% 11.7% 20.8% 10.2% 13.5% 7.4% 14.6% 9.1% 13.7% 10.7% 11.6% 7.7% 13.3% 17.6% 10.6% 7.3% 20.0% 7.0% 0.0%9 553 45 3 41 20 15 9 5 13 25 36 5 4 1 34 9 2 7 0
16.6% 16.0% 12.5% 16.7% 19.2% 12.3% 22.0% 22.7% 17.8% 14.9% 16.1% 12.8% 26.7% 2.0% 18.9% 22.0% 40.0% 12.3% 0.0%1,985 168 14 146 51 85 23 13 41 101 133 27 6 32 105 24 1 42 1
59.7% 59.6% 58.3% 59.6% 49.0% 69.7% 56.1% 59.1% 56.2% 60.1% 59.4% 69.2% 40.0% 62.7% 58.3% 58.5% 20.0% 73.7% 50.0%
5 or
mor
e
Base: All respondents whose child has a personal doctor (Q30)
0 Worst personal doctor possible
10 Best personal doctor possible
NA - Not Applicable
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Using any number from 0 to 10, where 0 is the worst personal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your child’s personal doctor?
General-40
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 41
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,389 288 24 251 104 126 43 22 74 173 228 41 15 52 185 41 5 58 2Number missing or multiple answer 65 6 0 6 0 4 2 0 1 5 4 2 0 1 5 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,324 282 24 245 104 122 41 22 73 168 224 39 15 51 180 41 5 57 2
98.1% 97.9% 100.0% 97.6% 100.0% 96.8% 95.3% 100.0% 98.6% 97.1% 98.2% 95.1% 100.0% 98.1% 97.3% 100.0% 100.0% 98.3% 100.0%0 to 4 44 4 0 4 2 1 0 0 1 3 2 1 1 0 2 2 0 0 1
1.3% 1.4% 0.0% 1.6% 1.9% 0.8% 0.0% 0.0% 1.4% 1.8% 0.9% 2.6% 6.7% 0.0% 1.1% 4.9% 0.0% 0.0% 50.0%5 59 10 0 10 7 2 1 2 2 6 8 1 1 2 8 0 0 2 0
1.8% 3.5% 0.0% 4.1% 6.7% 1.6% 2.4% 9.1% 2.7% 3.6% 3.6% 2.6% 6.7% 3.9% 4.4% 0.0% 0.0% 3.5% 0.0%6 or 7 230 22 2 19 10 10 2 0 6 15 19 2 1 7 12 3 1 2 0
6.9% 7.8% 8.3% 7.8% 9.6% 8.2% 4.9% 0.0% 8.2% 8.9% 8.5% 5.1% 6.7% 13.7% 6.7% 7.3% 20.0% 3.5% 0.0%8 to 10 2,991 246 22 212 85 109 38 20 64 144 195 35 12 42 158 36 4 53 1
90.0% 87.2% 91.7% 86.5% 81.7% 89.3% 92.7% 90.9% 87.7% 85.7% 87.1% 89.7% 80.0% 82.4% 87.8% 87.8% 80.0% 93.0% 50.0%Significantly different from column:*
170 20 0 19 13 5 1 2 4 13 15 3 2 3 15 2 0 3 15.1% 7.1% 0.0% 7.8% 12.5% 4.1% 2.4% 9.1% 5.5% 7.7% 6.7% 7.7% 13.3% 5.9% 8.3% 4.9% 0.0% 5.3% 50.0%
616 49 7 39 20 17 8 2 15 29 40 4 3 15 26 6 2 5 018.5% 17.4% 29.2% 15.9% 19.2% 13.9% 19.5% 9.1% 20.5% 17.3% 17.9% 10.3% 20.0% 29.4% 14.4% 14.6% 40.0% 8.8% 0.0%
2,538 213 17 187 71 100 32 18 54 126 169 32 10 33 139 33 3 49 176.4% 75.5% 70.8% 76.3% 68.3% 82.0% 78.0% 81.8% 74.0% 75.0% 75.4% 82.1% 66.7% 64.7% 77.2% 80.5% 60.0% 86.0% 50.0%
Significantly different from column:* F E
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child has a personal doctor (Q30)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
Using any number from 0 to 10, where 0 is the worst personal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your child’s personal doctor?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education Child's Health Status Child's Doctor Visits in
Last 6 Months
General-41
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 42
A B C D E F G H I J K L M N O P Q R SNumber in sample 267 288 24 251 104 126 43 22 74 173 228 41 15 52 185 41 5 58 2Number missing or multiple answer 5 5 0 5 0 3 2 0 1 4 3 2 0 1 4 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 262 283 24 246 104 123 41 22 73 169 225 39 15 51 181 41 5 58 2
98.1% 98.3% 100.0% 98.0% 100.0% 97.6% 95.3% 100.0% 98.6% 97.7% 98.7% 95.1% 100.0% 98.1% 97.8% 100.0% 100.0% 100.0% 100.0%Yes 59 80 3 74 15 45 16 9 20 45 47 22 11 7 48 21 4 35 1
22.5% 28.3% 12.5% 30.1% 14.4% 36.6% 39.0% 40.9% 27.4% 26.6% 20.9% 56.4% 73.3% 13.7% 26.5% 51.2% 80.0% 60.3% 50.0%No 203 203 21 172 89 78 25 13 53 124 178 17 4 44 133 20 1 23 1
77.5% 71.7% 87.5% 69.9% 85.6% 63.4% 61.0% 59.1% 72.6% 73.4% 79.1% 43.6% 26.7% 86.3% 73.5% 48.8% 20.0% 39.7% 50.0%Significantly different from column:* FG E E L K P P NO
5 or
mor
e
Base: All respondents whose child has a personal doctor (Q30)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Does your child have any medical, behavioral, or other health conditions that have lasted for more than 3 months?
General-42
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 43
A B C D E F G H I J K L M N O P Q R SNumber in sample 59 80 3 74 15 45 16 9 20 45 47 22 11 7 48 21 4 35 1Number missing or multiple answer 1 5 0 5 2 2 1 1 0 4 2 2 1 0 3 1 0 3 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 58 75 3 69 13 43 15 8 20 41 45 20 10 7 45 20 4 32 1
98.3% 93.8% 100.0% 93.2% 86.7% 95.6% 93.8% 88.9% 100.0% 91.1% 95.7% 90.9% 90.9% 100.0% 93.8% 95.2% 100.0% 91.4% 100.0%Yes 55 69 3 63 13 38 15 8 17 38 43 17 9 7 41 18 3 31 1
94.8% 92.0% 100.0% 91.3% 100.0% 88.4% 100.0% 100.0% 85.0% 92.7% 95.6% 85.0% 90.0% 100.0% 91.1% 90.0% 75.0% 96.9% 100.0%No 3 6 0 6 0 5 0 0 3 3 2 3 1 0 4 2 1 1 0
5.2% 8.0% 0.0% 8.7% 0.0% 11.6% 0.0% 0.0% 15.0% 7.3% 4.4% 15.0% 10.0% 0.0% 8.9% 10.0% 25.0% 3.1% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child has a personal doctor and has medical, behavioral, other health conditions that has lasted for more than 3 months (Q30 & Q42)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Does your child’s personal doctor understand how these medical, behavioral, or other health conditions affect your child’s day-to-day life?
General-43
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 44
A B C D E F G H I J K L M N O P Q R SNumber in sample 59 80 3 74 15 45 16 9 20 45 47 22 11 7 48 21 4 35 1Number missing or multiple answer 3 4 0 4 2 2 0 0 1 3 3 0 1 0 2 1 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 56 76 3 70 13 43 16 9 19 42 44 22 10 7 46 20 4 34 1
94.9% 95.0% 100.0% 94.6% 86.7% 95.6% 100.0% 100.0% 95.0% 93.3% 93.6% 100.0% 90.9% 100.0% 95.8% 95.2% 100.0% 97.1% 100.0%Yes 53 68 3 62 13 37 15 8 16 38 42 17 9 7 40 18 3 31 1
94.6% 89.5% 100.0% 88.6% 100.0% 86.0% 93.8% 88.9% 84.2% 90.5% 95.5% 77.3% 90.0% 100.0% 87.0% 90.0% 75.0% 91.2% 100.0%No 3 8 0 8 0 6 1 1 3 4 2 5 1 0 6 2 1 3 0
5.4% 10.5% 0.0% 11.4% 0.0% 14.0% 6.3% 11.1% 15.8% 9.5% 4.5% 22.7% 10.0% 0.0% 13.0% 10.0% 25.0% 8.8% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child has a personal doctor and has medical, behavioral, other health conditions that has lasted for more than 3 months (Q30 & Q42)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Does your child’s personal doctor understand how your child’s medical, behavioral, or other health conditions affect your family’s day-to-day life?
General-44
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 45
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 29 7 1 5 1 3 1 2 1 3 6 0 1 2 2 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,697 330 35 280 125 138 52 29 94 185 262 46 15 71 207 42 5 60 2
99.2% 97.9% 97.2% 98.2% 99.2% 97.9% 98.1% 93.5% 98.9% 98.4% 97.8% 100.0% 93.8% 97.3% 99.0% 100.0% 100.0% 100.0% 100.0%Yes 867 68 4 59 18 35 11 5 14 42 43 14 9 4 40 21 5 60 2
23.5% 20.6% 11.4% 21.1% 14.4% 25.4% 21.2% 17.2% 14.9% 22.7% 16.4% 30.4% 60.0% 5.6% 19.3% 50.0% 100.0% 100.0% 100.0%No 2,830 262 31 221 107 103 41 24 80 143 219 32 6 67 167 21 0 0 0
76.5% 79.4% 88.6% 78.9% 85.6% 74.6% 78.8% 82.8% 85.1% 77.3% 83.6% 69.6% 40.0% 94.4% 80.7% 50.0% 0.0% 0.0% 0.0%Significantly different from column:* F E L KM L OP NP NO
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did you make any appointments for your child to see a specialist?
General-45
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 46
A B C D E F G H I J K L M N O P Q R SNumber in sample 867 68 4 59 18 35 11 5 14 42 43 14 9 4 40 21 5 60 2Number missing or multiple answer 11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 856 68 4 59 18 35 11 5 14 42 43 14 9 4 40 21 5 60 2
98.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 30 4 0 4 2 0 2 0 1 3 3 0 1 2 2 0 1 3 0
3.5% 5.9% 0.0% 6.8% 11.1% 0.0% 18.2% 0.0% 7.1% 7.1% 7.0% 0.0% 11.1% 50.0% 5.0% 0.0% 20.0% 5.0% 0.0%Sometimes 119 8 0 8 4 4 0 2 1 5 5 2 1 2 3 3 2 6 0
13.9% 11.8% 0.0% 13.6% 22.2% 11.4% 0.0% 40.0% 7.1% 11.9% 11.6% 14.3% 11.1% 50.0% 7.5% 14.3% 40.0% 10.0% 0.0%Usually 220 7 1 5 3 3 0 0 1 5 3 2 1 0 5 2 0 6 0
25.7% 10.3% 25.0% 8.5% 16.7% 8.6% 0.0% 0.0% 7.1% 11.9% 7.0% 14.3% 11.1% 0.0% 12.5% 9.5% 0.0% 10.0% 0.0%Always 487 49 3 42 9 28 9 3 11 29 32 10 6 0 30 16 2 45 2
56.9% 72.1% 75.0% 71.2% 50.0% 80.0% 81.8% 60.0% 78.6% 69.0% 74.4% 71.4% 66.7% 0.0% 75.0% 76.2% 40.0% 75.0% 100.0%Significantly different from column:* A F EUsually or Always 707 56 4 47 12 31 9 3 12 34 35 12 7 0 35 18 2 51 2
82.6% 82.4% 100.0% 79.7% 66.7% 88.6% 81.8% 60.0% 85.7% 81.0% 81.4% 85.7% 77.8% 0.0% 87.5% 85.7% 40.0% 85.0% 100.0%Significantly different from column:*
5 or
mor
e
Base: All respondents who made an appointment for their child to see a specialist (Q45)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often did you get an appointment for your child to see a specialist as soon as you needed?
General-46
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 47
A B C D E F G H I J K L M N O P Q R SNumber in sample 867 68 4 59 18 35 11 5 14 42 43 14 9 4 40 21 5 60 2Number missing or multiple answer 18 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 849 67 4 59 18 35 11 5 14 42 43 14 9 4 39 21 5 60 2
97.9% 98.5% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 97.5% 100.0% 100.0% 100.0% 100.0%None 61 5 0 4 2 2 0 0 1 3 3 1 1 0 4 1 5 0 0
7.2% 7.5% 0.0% 6.8% 11.1% 5.7% 0.0% 0.0% 7.1% 7.1% 7.0% 7.1% 11.1% 0.0% 10.3% 4.8% 100.0% 0.0% 0.0%1 specialist 550 41 4 36 11 22 7 5 12 23 29 8 3 3 25 12 0 41 0
64.8% 61.2% 100.0% 61.0% 61.1% 62.9% 63.6% 100.0% 85.7% 54.8% 67.4% 57.1% 33.3% 75.0% 64.1% 57.1% 0.0% 68.3% 0.0%2 154 16 0 16 3 9 4 0 0 14 9 4 3 1 9 5 0 16 0
18.1% 23.9% 0.0% 27.1% 16.7% 25.7% 36.4% 0.0% 0.0% 33.3% 20.9% 28.6% 33.3% 25.0% 23.1% 23.8% 0.0% 26.7% 0.0%3 52 3 0 2 2 1 0 0 1 1 2 1 0 0 1 1 0 3 0
6.1% 4.5% 0.0% 3.4% 11.1% 2.9% 0.0% 0.0% 7.1% 2.4% 4.7% 7.1% 0.0% 0.0% 2.6% 4.8% 0.0% 5.0% 0.0%4 14 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%5 or more specialists 18 2 0 1 0 1 0 0 0 1 0 0 2 0 0 2 0 0 2
2.1% 3.0% 0.0% 1.7% 0.0% 2.9% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 22.2% 0.0% 0.0% 9.5% 0.0% 0.0% 100.0%3 or more specialists 84 5 0 3 2 2 0 0 1 2 2 1 2 0 1 3 0 3 2
9.9% 7.5% 0.0% 5.1% 11.1% 5.7% 0.0% 0.0% 7.1% 4.8% 4.7% 7.1% 22.2% 0.0% 2.6% 14.3% 0.0% 5.0% 100.0%Significantly different from column:*
5 or
mor
e
Base: All respondents who made an appointment for their child to see a specialist (Q45)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
How many specialists has your child seen in the last 6 months?
General-47
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 48
A B C D E F G H I J K L M N O P Q R SNumber in sample 788 62 4 55 16 33 11 5 13 39 40 13 8 4 35 20 0 60 2Number missing or multiple answer 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 778 62 4 55 16 33 11 5 13 39 40 13 8 4 35 20 0 60 2
98.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0%6 2 0 2 1 1 0 0 0 2 0 0 2 0 1 1 0 1 1
0.8% 3.2% 0.0% 3.6% 6.3% 3.0% 0.0% 0.0% 0.0% 5.1% 0.0% 0.0% 25.0% 0.0% 2.9% 5.0% --- 1.7% 50.0%1 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% --- 0.0% 0.0%2 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% --- 0.0% 0.0%3 5 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% --- 0.0% 0.0%4 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% --- 0.0% 0.0%5 13 2 0 2 0 2 0 0 0 2 1 1 0 1 1 0 0 2 0
1.7% 3.2% 0.0% 3.6% 0.0% 6.1% 0.0% 0.0% 0.0% 5.1% 2.5% 7.7% 0.0% 25.0% 2.9% 0.0% --- 3.3% 0.0%6 22 1 0 1 1 0 0 1 0 0 1 0 0 1 0 0 0 1 0
2.8% 1.6% 0.0% 1.8% 6.3% 0.0% 0.0% 20.0% 0.0% 0.0% 2.5% 0.0% 0.0% 25.0% 0.0% 0.0% --- 1.7% 0.0%7 52 7 1 6 2 4 1 0 0 7 6 1 0 0 3 4 0 7 0
6.7% 11.3% 25.0% 10.9% 12.5% 12.1% 9.1% 0.0% 0.0% 17.9% 15.0% 7.7% 0.0% 0.0% 8.6% 20.0% --- 11.7% 0.0%8 104 6 0 6 2 2 2 1 4 1 3 2 1 1 2 3 0 6 0
13.4% 9.7% 0.0% 10.9% 12.5% 6.1% 18.2% 20.0% 30.8% 2.6% 7.5% 15.4% 12.5% 25.0% 5.7% 15.0% --- 10.0% 0.0%9 124 4 0 4 0 3 1 0 2 2 4 0 0 0 3 1 0 4 0
15.9% 6.5% 0.0% 7.3% 0.0% 9.1% 9.1% 0.0% 15.4% 5.1% 10.0% 0.0% 0.0% 0.0% 8.6% 5.0% --- 6.7% 0.0%437 40 3 34 10 21 7 3 7 25 25 9 5 1 25 11 0 39 1
56.2% 64.5% 75.0% 61.8% 62.5% 63.6% 63.6% 60.0% 53.8% 64.1% 62.5% 69.2% 62.5% 25.0% 71.4% 55.0% --- 65.0% 50.0%
5 or
mor
e
Base: All respondents whose child saw a specialist (Q45 & Q47)
0 Worst specialist possible
10 Best specialist possible
NA - Not Applicable
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Using any number from 0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate that specialist?
General-48
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 48
A B C D E F G H I J K L M N O P Q R SNumber in sample 788 62 4 55 16 33 11 5 13 39 40 13 8 4 35 20 0 60 2Number missing or multiple answer 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 778 62 4 55 16 33 11 5 13 39 40 13 8 4 35 20 0 60 2
98.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0%0 to 4 26 2 0 2 1 1 0 0 0 2 0 0 2 0 1 1 0 1 1
3.3% 3.2% 0.0% 3.6% 6.3% 3.0% 0.0% 0.0% 0.0% 5.1% 0.0% 0.0% 25.0% 0.0% 2.9% 5.0% --- 1.7% 50.0%5 13 2 0 2 0 2 0 0 0 2 1 1 0 1 1 0 0 2 0
1.7% 3.2% 0.0% 3.6% 0.0% 6.1% 0.0% 0.0% 0.0% 5.1% 2.5% 7.7% 0.0% 25.0% 2.9% 0.0% --- 3.3% 0.0%6 or 7 74 8 1 7 3 4 1 1 0 7 7 1 0 1 3 4 0 8 0
9.5% 12.9% 25.0% 12.7% 18.8% 12.1% 9.1% 20.0% 0.0% 17.9% 17.5% 7.7% 0.0% 25.0% 8.6% 20.0% --- 13.3% 0.0%8 to 10 665 50 3 44 12 26 10 4 13 28 32 11 6 2 30 15 0 49 1
85.5% 80.6% 75.0% 80.0% 75.0% 78.8% 90.9% 80.0% 100.0% 71.8% 80.0% 84.6% 75.0% 50.0% 85.7% 75.0% --- 81.7% 50.0%Significantly different from column:*
61 5 0 5 2 3 0 1 0 4 2 1 2 2 2 1 0 4 17.8% 8.1% 0.0% 9.1% 12.5% 9.1% 0.0% 20.0% 0.0% 10.3% 5.0% 7.7% 25.0% 50.0% 5.7% 5.0% --- 6.7% 50.0%
156 13 1 12 4 6 3 1 4 8 9 3 1 1 5 7 0 13 020.1% 21.0% 25.0% 21.8% 25.0% 18.2% 27.3% 20.0% 30.8% 20.5% 22.5% 23.1% 12.5% 25.0% 14.3% 35.0% --- 21.7% 0.0%
561 44 3 38 10 24 8 3 9 27 29 9 5 1 28 12 0 43 172.1% 71.0% 75.0% 69.1% 62.5% 72.7% 72.7% 60.0% 69.2% 69.2% 72.5% 69.2% 62.5% 25.0% 80.0% 60.0% --- 71.7% 50.0%
Significantly different from column:*
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents whose child saw a specialist (Q45 & Q47)
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
Using any number from 0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate that specialist?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education Child's Health Status Child's Doctor Visits in
Last 6 Months
General-49
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 49
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 61 12 1 6 1 4 2 1 4 2 5 2 1 1 6 2 0 3 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,665 325 35 279 125 137 51 30 91 186 263 44 15 72 203 40 5 57 2
98.4% 96.4% 97.2% 97.9% 99.2% 97.2% 96.2% 96.8% 95.8% 98.9% 98.1% 95.7% 93.8% 98.6% 97.1% 95.2% 100.0% 95.0% 100.0%Yes 1,176 91 8 80 32 42 13 9 22 57 66 19 6 9 65 13 2 27 0
32.1% 28.0% 22.9% 28.7% 25.6% 30.7% 25.5% 30.0% 24.2% 30.6% 25.1% 43.2% 40.0% 12.5% 32.0% 32.5% 40.0% 47.4% 0.0%No 2,489 234 27 199 93 95 38 21 69 129 197 25 9 63 138 27 3 30 2
67.9% 72.0% 77.1% 71.3% 74.4% 69.3% 74.5% 70.0% 75.8% 69.4% 74.9% 56.8% 60.0% 87.5% 68.0% 67.5% 60.0% 52.6% 100.0%Significantly different from column:* L K OP N N
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did you get information or help from customer service at your child’s health plan?
General-50
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 50
A B C D E F G H I J K L M N O P Q R SNumber in sample 1,176 91 8 80 32 42 13 9 22 57 66 19 6 9 65 13 2 27 0Number missing or multiple answer 20 3 0 3 0 2 1 0 0 3 3 0 0 2 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,156 88 8 77 32 40 12 9 22 54 63 19 6 7 64 13 2 27 0
98.3% 96.7% 100.0% 96.3% 100.0% 95.2% 92.3% 100.0% 100.0% 94.7% 95.5% 100.0% 100.0% 77.8% 98.5% 100.0% 100.0% 100.0% ---Never 29 4 0 4 2 1 1 1 0 3 3 0 1 1 3 0 0 2 0
2.5% 4.5% 0.0% 5.2% 6.3% 2.5% 8.3% 11.1% 0.0% 5.6% 4.8% 0.0% 16.7% 14.3% 4.7% 0.0% 0.0% 7.4% ---Sometimes 139 9 0 8 4 4 1 0 1 7 4 4 1 2 5 1 1 4 0
12.0% 10.2% 0.0% 10.4% 12.5% 10.0% 8.3% 0.0% 4.5% 13.0% 6.3% 21.1% 16.7% 28.6% 7.8% 7.7% 50.0% 14.8% ---Usually 280 19 5 14 8 7 4 2 6 11 15 4 0 3 15 0 0 4 0
24.2% 21.6% 62.5% 18.2% 25.0% 17.5% 33.3% 22.2% 27.3% 20.4% 23.8% 21.1% 0.0% 42.9% 23.4% 0.0% 0.0% 14.8% ---Always 708 56 3 51 18 28 6 6 15 33 41 11 4 1 41 12 1 17 0
61.2% 63.6% 37.5% 66.2% 56.3% 70.0% 50.0% 66.7% 68.2% 61.1% 65.1% 57.9% 66.7% 14.3% 64.1% 92.3% 50.0% 63.0% ---Significantly different from column:*
Usually or Always 988 75 8 65 26 35 10 8 21 44 56 15 4 4 56 12 1 21 085.5% 85.2% 100.0% 84.4% 81.3% 87.5% 83.3% 88.9% 95.5% 81.5% 88.9% 78.9% 66.7% 57.1% 87.5% 92.3% 50.0% 77.8% ---
Significantly different from column:*
5 or
mor
e
Base: All respondents who got information from child's health plan customer service (Q49)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often did customer service at your child’s health plan give you the information or help you needed?
General-51
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 51
A B C D E F G H I J K L M N O P Q R SNumber in sample 1,176 91 8 80 32 42 13 9 22 57 66 19 6 9 65 13 2 27 0Number missing or multiple answer 21 3 0 3 0 2 1 0 0 3 3 0 0 2 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,155 88 8 77 32 40 12 9 22 54 63 19 6 7 64 13 2 27 0
98.2% 96.7% 100.0% 96.3% 100.0% 95.2% 92.3% 100.0% 100.0% 94.7% 95.5% 100.0% 100.0% 77.8% 98.5% 100.0% 100.0% 100.0% ---Never 18 3 0 3 0 2 1 0 0 3 1 0 2 0 3 0 1 2 0
1.6% 3.4% 0.0% 3.9% 0.0% 5.0% 8.3% 0.0% 0.0% 5.6% 1.6% 0.0% 33.3% 0.0% 4.7% 0.0% 50.0% 7.4% ---Sometimes 54 7 0 7 2 4 1 1 0 6 4 3 0 3 4 0 0 3 0
4.7% 8.0% 0.0% 9.1% 6.3% 10.0% 8.3% 11.1% 0.0% 11.1% 6.3% 15.8% 0.0% 42.9% 6.3% 0.0% 0.0% 11.1% ---Usually 173 7 1 5 2 3 2 1 1 4 3 4 0 1 5 0 0 2 0
15.0% 8.0% 12.5% 6.5% 6.3% 7.5% 16.7% 11.1% 4.5% 7.4% 4.8% 21.1% 0.0% 14.3% 7.8% 0.0% 0.0% 7.4% ---Always 910 71 7 62 28 31 8 7 21 41 55 12 4 3 52 13 1 20 0
78.8% 80.7% 87.5% 80.5% 87.5% 77.5% 66.7% 77.8% 95.5% 75.9% 87.3% 63.2% 66.7% 42.9% 81.3% 100.0% 50.0% 74.1% ---Significantly different from column:*
Usually or Always 1,083 78 8 67 30 34 10 8 22 45 58 16 4 4 57 13 1 22 093.8% 88.6% 100.0% 87.0% 93.8% 85.0% 83.3% 88.9% 100.0% 83.3% 92.1% 84.2% 66.7% 57.1% 89.1% 100.0% 50.0% 81.5% ---
Significantly different from column:*
5 or
mor
e
Base: All respondents who got information from child's health plan customer service (Q49)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often did customer service staff at your child’s health plan treat you with courtesy and respect?
General-52
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 52
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 127 13 2 4 5 1 0 1 1 4 7 0 1 1 9 1 0 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,599 324 34 281 121 140 53 30 94 184 261 46 15 72 200 41 5 59 1
96.6% 96.1% 94.4% 98.6% 96.0% 99.3% 100.0% 96.8% 98.9% 97.9% 97.4% 100.0% 93.8% 98.6% 95.7% 97.6% 100.0% 98.3% 50.0%Yes 1,017 70 6 61 22 32 13 8 23 36 54 11 5 10 46 10 1 14 0
28.3% 21.6% 17.6% 21.7% 18.2% 22.9% 24.5% 26.7% 24.5% 19.6% 20.7% 23.9% 33.3% 13.9% 23.0% 24.4% 20.0% 23.7% 0.0%No 2,582 254 28 220 99 108 40 22 71 148 207 35 10 62 154 31 4 45 1
71.7% 78.4% 82.4% 78.3% 81.8% 77.1% 75.5% 73.3% 75.5% 80.4% 79.3% 76.1% 66.7% 86.1% 77.0% 75.6% 80.0% 76.3% 100.0%Significantly different from column:* A
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did your child’s health plan give you any forms to fill out?
General-53
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 53
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,599 324 34 281 121 140 53 30 94 184 261 46 15 72 200 41 5 59 1Number missing or multiple answer 28 4 0 4 0 2 2 0 1 3 3 1 0 1 3 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,571 320 34 277 121 138 51 30 93 181 258 45 15 71 197 41 5 59 1
99.2% 98.8% 100.0% 98.6% 100.0% 98.6% 96.2% 100.0% 98.9% 98.4% 98.9% 97.8% 100.0% 98.6% 98.5% 100.0% 100.0% 100.0% 100.0%Never 32 4 1 3 0 1 3 0 2 2 2 0 2 0 3 0 0 3 0
0.9% 1.3% 2.9% 1.1% 0.0% 0.7% 5.9% 0.0% 2.2% 1.1% 0.8% 0.0% 13.3% 0.0% 1.5% 0.0% 0.0% 5.1% 0.0%Sometimes 126 8 2 6 8 0 0 2 3 3 7 1 0 0 4 3 0 1 0
3.5% 2.5% 5.9% 2.2% 6.6% 0.0% 0.0% 6.7% 3.2% 1.7% 2.7% 2.2% 0.0% 0.0% 2.0% 7.3% 0.0% 1.7% 0.0%Usually 260 14 1 13 5 7 2 3 3 8 10 2 2 4 7 3 1 4 0
7.3% 4.4% 2.9% 4.7% 4.1% 5.1% 3.9% 10.0% 3.2% 4.4% 3.9% 4.4% 13.3% 5.6% 3.6% 7.3% 20.0% 6.8% 0.0%Always 3,153 294 30 255 108 130 46 25 85 168 239 42 11 67 183 35 4 51 1
88.3% 91.9% 88.2% 92.1% 89.3% 94.2% 90.2% 83.3% 91.4% 92.8% 92.6% 93.3% 73.3% 94.4% 92.9% 85.4% 80.0% 86.4% 100.0%Significantly different from column:*
Usually or Always 3,413 308 31 268 113 137 48 28 88 176 249 44 13 71 190 38 5 55 195.6% 96.3% 91.2% 96.8% 93.4% 99.3% 94.1% 93.3% 94.6% 97.2% 96.5% 97.8% 86.7% 100.0% 96.4% 92.7% 100.0% 93.2% 100.0%
Significantly different from column:*
5 or
mor
e
Base: All respondents who answered Q52
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
**Respondents answering "No" to question 52 are reported to NCQA as "Always" in question 53, and are used in calculating the Customer Service composite score.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often were the forms from your child’s health plan easy to fill out?**
General-54
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 54
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 91 12 1 6 2 5 0 1 2 4 6 1 0 3 9 0 1 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,635 325 35 279 124 136 53 30 93 184 262 45 16 70 200 42 4 58 2
97.6% 96.4% 97.2% 97.9% 98.4% 96.5% 100.0% 96.8% 97.9% 97.9% 97.8% 97.8% 100.0% 95.9% 95.7% 100.0% 80.0% 96.7% 100.0%11 4 1 2 1 1 1 1 0 2 3 0 1 0 4 0 0 1 0
0.3% 1.2% 2.9% 0.7% 0.8% 0.7% 1.9% 3.3% 0.0% 1.1% 1.1% 0.0% 6.3% 0.0% 2.0% 0.0% 0.0% 1.7% 0.0%1 11 1 0 1 0 0 1 1 0 0 0 1 0 0 1 0 0 0 0
0.3% 0.3% 0.0% 0.4% 0.0% 0.0% 1.9% 3.3% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 0.5% 0.0% 0.0% 0.0% 0.0%2 12 1 0 1 1 0 0 0 0 1 1 0 0 0 1 0 0 0 0
0.3% 0.3% 0.0% 0.4% 0.8% 0.0% 0.0% 0.0% 0.0% 0.5% 0.4% 0.0% 0.0% 0.0% 0.5% 0.0% 0.0% 0.0% 0.0%3 10 3 0 3 0 3 0 0 1 2 3 0 0 0 3 0 0 0 0
0.3% 0.9% 0.0% 1.1% 0.0% 2.2% 0.0% 0.0% 1.1% 1.1% 1.1% 0.0% 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 0.0%4 17 4 0 4 2 2 0 0 0 4 1 2 1 1 1 2 0 1 1
0.5% 1.2% 0.0% 1.4% 1.6% 1.5% 0.0% 0.0% 0.0% 2.2% 0.4% 4.4% 6.3% 1.4% 0.5% 4.8% 0.0% 1.7% 50.0%5 135 18 0 16 9 8 1 2 2 12 13 3 1 10 7 0 0 3 0
3.7% 5.5% 0.0% 5.7% 7.3% 5.9% 1.9% 6.7% 2.2% 6.5% 5.0% 6.7% 6.3% 14.3% 3.5% 0.0% 0.0% 5.2% 0.0%6 89 15 0 14 6 5 3 1 4 9 12 3 0 2 12 1 0 0 0
2.4% 4.6% 0.0% 5.0% 4.8% 3.7% 5.7% 3.3% 4.3% 4.9% 4.6% 6.7% 0.0% 2.9% 6.0% 2.4% 0.0% 0.0% 0.0%7 220 23 4 18 9 11 2 3 5 13 19 4 0 4 12 5 0 5 0
6.1% 7.1% 11.4% 6.5% 7.3% 8.1% 3.8% 10.0% 5.4% 7.1% 7.3% 8.9% 0.0% 5.7% 6.0% 11.9% 0.0% 8.6% 0.0%8 533 48 7 40 21 19 7 3 17 25 38 7 3 7 30 7 0 11 0
14.7% 14.8% 20.0% 14.3% 16.9% 14.0% 13.2% 10.0% 18.3% 13.6% 14.5% 15.6% 18.8% 10.0% 15.0% 16.7% 0.0% 19.0% 0.0%9 596 48 6 41 17 20 10 5 15 27 41 5 2 9 30 8 1 5 0
16.4% 14.8% 17.1% 14.7% 13.7% 14.7% 18.9% 16.7% 16.1% 14.7% 15.6% 11.1% 12.5% 12.9% 15.0% 19.0% 25.0% 8.6% 0.0%2,001 160 17 139 58 67 28 14 49 89 131 20 8 37 99 19 3 32 1
55.0% 49.2% 48.6% 49.8% 46.8% 49.3% 52.8% 46.7% 52.7% 48.4% 50.0% 44.4% 50.0% 52.9% 49.5% 45.2% 75.0% 55.2% 50.0%
0 Worst health plan possible
10 Best health plan possible
NA - Not Applicable
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your child’s health plan?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education Child's Health Status Child's Doctor Visits in
Last 6 Months
General-55
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 54
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 91 12 1 6 2 5 0 1 2 4 6 1 0 3 9 0 1 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,635 325 35 279 124 136 53 30 93 184 262 45 16 70 200 42 4 58 2
97.6% 96.4% 97.2% 97.9% 98.4% 96.5% 100.0% 96.8% 97.9% 97.9% 97.8% 97.8% 100.0% 95.9% 95.7% 100.0% 80.0% 96.7% 100.0%0 to 4 61 13 1 11 4 6 2 2 1 9 8 3 2 1 10 2 0 2 1
1.7% 4.0% 2.9% 3.9% 3.2% 4.4% 3.8% 6.7% 1.1% 4.9% 3.1% 6.7% 12.5% 1.4% 5.0% 4.8% 0.0% 3.4% 50.0%5 135 18 0 16 9 8 1 2 2 12 13 3 1 10 7 0 0 3 0
3.7% 5.5% 0.0% 5.7% 7.3% 5.9% 1.9% 6.7% 2.2% 6.5% 5.0% 6.7% 6.3% 14.3% 3.5% 0.0% 0.0% 5.2% 0.0%6 or 7 309 38 4 32 15 16 5 4 9 22 31 7 0 6 24 6 0 5 0
8.5% 11.7% 11.4% 11.5% 12.1% 11.8% 9.4% 13.3% 9.7% 12.0% 11.8% 15.6% 0.0% 8.6% 12.0% 14.3% 0.0% 8.6% 0.0%8 to 10 3,130 256 30 220 96 106 45 22 81 141 210 32 13 53 159 34 4 48 1
86.1% 78.8% 85.7% 78.9% 77.4% 77.9% 84.9% 73.3% 87.1% 76.6% 80.2% 71.1% 81.3% 75.7% 79.5% 81.0% 100.0% 82.8% 50.0%Significantly different from column:* A J I
285 46 1 41 19 19 6 5 7 30 33 9 3 13 29 3 0 5 17.8% 14.2% 2.9% 14.7% 15.3% 14.0% 11.3% 16.7% 7.5% 16.3% 12.6% 20.0% 18.8% 18.6% 14.5% 7.1% 0.0% 8.6% 50.0%
753 71 11 58 30 30 9 6 22 38 57 11 3 11 42 12 0 16 020.7% 21.8% 31.4% 20.8% 24.2% 22.1% 17.0% 20.0% 23.7% 20.7% 21.8% 24.4% 18.8% 15.7% 21.0% 28.6% 0.0% 27.6% 0.0%
2,597 208 23 180 75 87 38 19 64 116 172 25 10 46 129 27 4 37 171.4% 64.0% 65.7% 64.5% 60.5% 64.0% 71.7% 63.3% 68.8% 63.0% 65.6% 55.6% 62.5% 65.7% 64.5% 64.3% 100.0% 63.8% 50.0%
Significantly different from column:* A
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your child’s health plan?
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
General-56
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 55
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 0 5 0 0 0 0 0 0 0 0 0 0 0 0 5 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 299 332 36 285 126 141 53 31 95 188 268 46 16 73 204 42 5 59 2
100.0% 98.5% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 97.6% 100.0% 100.0% 98.3% 100.0%Yes 138 180 14 158 72 72 26 12 55 99 132 37 10 17 115 39 2 44 2
46.2% 54.2% 38.9% 55.4% 57.1% 51.1% 49.1% 38.7% 57.9% 52.7% 49.3% 80.4% 62.5% 23.3% 56.4% 92.9% 40.0% 74.6% 100.0%No 161 152 22 127 54 69 27 19 40 89 136 9 6 56 89 3 3 15 0
53.8% 45.8% 61.1% 44.6% 42.9% 48.9% 50.9% 61.3% 42.1% 47.3% 50.7% 19.6% 37.5% 76.7% 43.6% 7.1% 60.0% 25.4% 0.0%Significantly different from column:* A L K OP NP NO
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, did you get or refill any prescription medicines for your child?
General-57
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 56
A B C D E F G H I J K L M N O P Q R SNumber in sample 138 180 14 158 72 72 26 12 55 99 132 37 10 17 115 39 2 44 2Number missing or multiple answer 0 4 2 2 1 3 0 2 2 0 2 1 0 1 0 1 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 138 176 12 156 71 69 26 10 53 99 130 36 10 16 115 38 2 44 2
100.0% 97.8% 85.7% 98.7% 98.6% 95.8% 100.0% 83.3% 96.4% 100.0% 98.5% 97.3% 100.0% 94.1% 100.0% 97.4% 100.0% 100.0% 100.0%Never 0 1 0 1 0 1 0 0 0 1 0 0 1 0 0 1 0 0 1
0.0% 0.6% 0.0% 0.6% 0.0% 1.4% 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 10.0% 0.0% 0.0% 2.6% 0.0% 0.0% 50.0%Sometimes 6 20 1 18 6 8 5 2 3 14 12 6 2 3 9 6 0 7 0
4.3% 11.4% 8.3% 11.5% 8.5% 11.6% 19.2% 20.0% 5.7% 14.1% 9.2% 16.7% 20.0% 18.8% 7.8% 15.8% 0.0% 15.9% 0.0%Usually 31 25 3 20 13 10 1 2 7 13 17 7 1 2 15 6 0 5 0
22.5% 14.2% 25.0% 12.8% 18.3% 14.5% 3.8% 20.0% 13.2% 13.1% 13.1% 19.4% 10.0% 12.5% 13.0% 15.8% 0.0% 11.4% 0.0%Always 101 130 8 117 52 50 20 6 43 71 101 23 6 11 91 25 2 32 1
73.2% 73.9% 66.7% 75.0% 73.2% 72.5% 76.9% 60.0% 81.1% 71.7% 77.7% 63.9% 60.0% 68.8% 79.1% 65.8% 100.0% 72.7% 50.0%Significantly different from column:*
Usually or Always 132 155 11 137 65 60 21 8 50 84 118 30 7 13 106 31 2 37 195.7% 88.1% 91.7% 87.8% 91.5% 87.0% 80.8% 80.0% 94.3% 84.8% 90.8% 83.3% 70.0% 81.3% 92.2% 81.6% 100.0% 84.1% 50.0%
Significantly different from column:* A
5 or
mor
e
Base: All respondents whose child got a prescription for medicine or refilled a prescription (Q55)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In the last 6 months, how often was it easy to get prescription medicines for your child through his or her health plan?
General-58
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 57
A B C D E F G H I J K L M N O P Q R SNumber in sample 138 180 14 158 72 72 26 12 55 99 132 37 10 17 115 39 2 44 2Number missing or multiple answer 5 5 2 3 1 4 0 2 2 0 2 2 1 0 1 2 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 133 175 12 155 71 68 26 10 53 99 130 35 9 17 114 37 2 42 2
96.4% 97.2% 85.7% 98.1% 98.6% 94.4% 100.0% 83.3% 96.4% 100.0% 98.5% 94.6% 90.0% 100.0% 99.1% 94.9% 100.0% 95.5% 100.0%Yes 80 93 9 79 36 34 19 6 29 49 68 20 5 6 61 23 1 27 0
60.2% 53.1% 75.0% 51.0% 50.7% 50.0% 73.1% 60.0% 54.7% 49.5% 52.3% 57.1% 55.6% 35.3% 53.5% 62.2% 50.0% 64.3% 0.0%No 53 82 3 76 35 34 7 4 24 50 62 15 4 11 53 14 1 15 2
39.8% 46.9% 25.0% 49.0% 49.3% 50.0% 26.9% 40.0% 45.3% 50.5% 47.7% 42.9% 44.4% 64.7% 46.5% 37.8% 50.0% 35.7% 100.0%Significantly different from column:* G G EF
5 or
mor
e
Base: All respondents whose child got a prescription for medicine or refilled a prescription (Q55)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Did anyone from your child’s health plan, doctor’s office, or clinic help you get your child’s prescription medicines?
General-59
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 58
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 59 7 0 2 1 1 0 0 1 1 0 0 0 2 5 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,667 330 36 283 125 140 53 31 94 187 268 46 16 71 204 42 5 59 2
98.4% 97.9% 100.0% 99.3% 99.2% 99.3% 100.0% 100.0% 98.9% 99.5% 100.0% 100.0% 100.0% 97.3% 97.6% 100.0% 100.0% 98.3% 100.0%Poor 15 1 0 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 1
0.4% 0.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 2.4% 0.0% 0.0% 50.0%Fair 165 15 0 15 2 6 6 1 6 8 0 0 15 1 7 4 1 6 1
4.5% 4.5% 0.0% 5.3% 1.6% 4.3% 11.3% 3.2% 6.4% 4.3% 0.0% 0.0% 93.8% 1.4% 3.4% 9.5% 20.0% 10.2% 50.0%Good 735 46 1 43 12 24 8 5 15 21 0 46 0 3 32 10 1 13 0
20.0% 13.9% 2.8% 15.2% 9.6% 17.1% 15.1% 16.1% 16.0% 11.2% 0.0% 100.0% 0.0% 4.2% 15.7% 23.8% 20.0% 22.0% 0.0%Very Good 1,184 115 13 99 49 42 22 14 35 61 115 0 0 22 73 16 2 22 0
32.3% 34.8% 36.1% 35.0% 39.2% 30.0% 41.5% 45.2% 37.2% 32.6% 42.9% 0.0% 0.0% 31.0% 35.8% 38.1% 40.0% 37.3% 0.0%Excellent 1,568 153 22 126 62 68 17 11 38 97 153 0 0 45 92 11 1 18 0
42.8% 46.4% 61.1% 44.5% 49.6% 48.6% 32.1% 35.5% 40.4% 51.9% 57.1% 0.0% 0.0% 63.4% 45.1% 26.2% 20.0% 30.5% 0.0%Significantly different from column:* G G EF LM K K OP NP NOExcellent or Very Good 2,752 268 35 225 111 110 39 25 73 158 268 0 0 67 165 27 3 40 0
75.0% 81.2% 97.2% 79.5% 88.8% 78.6% 73.6% 80.6% 77.7% 84.5% 100.0% 0.0% 0.0% 94.4% 80.9% 64.3% 60.0% 67.8% 0.0%Significantly different from column:* A D C FG E E L K OP NP NO
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In general, how would you rate your child’s overall health?
General-60
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 59
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 72 7 1 0 1 0 1 1 0 0 2 0 0 1 6 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,654 330 35 285 125 141 52 30 95 188 266 46 16 72 203 42 5 59 2
98.1% 97.9% 97.2% 100.0% 99.2% 100.0% 98.1% 96.8% 100.0% 100.0% 99.3% 100.0% 100.0% 98.6% 97.1% 100.0% 100.0% 98.3% 100.0%Poor 34 2 0 2 0 1 0 0 1 1 0 0 2 0 0 1 0 0 1
0.9% 0.6% 0.0% 0.7% 0.0% 0.7% 0.0% 0.0% 1.1% 0.5% 0.0% 0.0% 12.5% 0.0% 0.0% 2.4% 0.0% 0.0% 50.0%Fair 218 27 2 24 2 14 10 4 10 12 10 10 7 2 19 4 2 10 0
6.0% 8.2% 5.7% 8.4% 1.6% 9.9% 19.2% 13.3% 10.5% 6.4% 3.8% 21.7% 43.8% 2.8% 9.4% 9.5% 40.0% 16.9% 0.0%Good 604 38 1 34 7 23 4 8 11 14 23 12 3 4 22 9 0 7 0
16.5% 11.5% 2.9% 11.9% 5.6% 16.3% 7.7% 26.7% 11.6% 7.4% 8.6% 26.1% 18.8% 5.6% 10.8% 21.4% 0.0% 11.9% 0.0%Very Good 896 72 5 66 32 27 12 8 24 36 60 9 2 17 48 7 0 17 0
24.5% 21.8% 14.3% 23.2% 25.6% 19.1% 23.1% 26.7% 25.3% 19.1% 22.6% 19.6% 12.5% 23.6% 23.6% 16.7% 0.0% 28.8% 0.0%Excellent 1,902 191 27 159 84 76 26 10 49 125 173 15 2 49 114 21 3 25 1
52.1% 57.9% 77.1% 55.8% 67.2% 53.9% 50.0% 33.3% 51.6% 66.5% 65.0% 32.6% 12.5% 68.1% 56.2% 50.0% 60.0% 42.4% 50.0%Significantly different from column:* A D C FG E E J J HI LM K KExcellent or Very Good 2,798 263 32 225 116 103 38 18 73 161 233 24 4 66 162 28 3 42 1
76.6% 79.7% 91.4% 78.9% 92.8% 73.0% 73.1% 60.0% 76.8% 85.6% 87.6% 52.2% 25.0% 91.7% 79.8% 66.7% 60.0% 71.2% 50.0%Significantly different from column:* FG E E J H L K OP N N
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
In general, how would you rate your child's overall mental or emotional health?
General-61
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 60
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 1 7 1 0 0 1 0 1 0 0 2 0 0 0 5 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 298 330 35 285 126 140 53 30 95 188 266 46 16 73 204 42 5 59 2
99.7% 97.9% 97.2% 100.0% 100.0% 99.3% 100.0% 96.8% 100.0% 100.0% 99.3% 100.0% 100.0% 100.0% 97.6% 100.0% 100.0% 98.3% 100.0%Yes 70 111 6 100 30 52 23 10 35 57 70 30 10 11 72 25 3 36 2
23.5% 33.6% 17.1% 35.1% 23.8% 37.1% 43.4% 33.3% 36.8% 30.3% 26.3% 65.2% 62.5% 15.1% 35.3% 59.5% 60.0% 61.0% 100.0%No 228 219 29 185 96 88 30 20 60 131 196 16 6 62 132 17 2 23 0
76.5% 66.4% 82.9% 64.9% 76.2% 62.9% 56.6% 66.7% 63.2% 69.7% 73.7% 34.8% 37.5% 84.9% 64.7% 40.5% 40.0% 39.0% 0.0%Significantly different from column:* A D C FG E E L K OP NP NO
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Does your child currently need or use medicine prescribed by a doctor (other than vitamins)?
General-62
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 61
A B C D E F G H I J K L M N O P Q R SNumber in sample 70 111 6 100 30 52 23 10 35 57 70 30 10 11 72 25 3 36 2Number missing or multiple answer 1 2 0 1 0 0 1 0 1 0 1 1 0 0 2 0 1 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 69 109 6 99 30 52 22 10 34 57 69 29 10 11 70 25 2 36 2
98.6% 98.2% 100.0% 99.0% 100.0% 100.0% 95.7% 100.0% 97.1% 100.0% 98.6% 96.7% 100.0% 100.0% 97.2% 100.0% 66.7% 100.0% 100.0%Yes 55 87 5 78 17 45 20 6 25 48 52 27 8 8 59 18 2 30 2
79.7% 79.8% 83.3% 78.8% 56.7% 86.5% 90.9% 60.0% 73.5% 84.2% 75.4% 93.1% 80.0% 72.7% 84.3% 72.0% 100.0% 83.3% 100.0%No 14 22 1 21 13 7 2 4 9 9 17 2 2 3 11 7 0 6 0
20.3% 20.2% 16.7% 21.2% 43.3% 13.5% 9.1% 40.0% 26.5% 15.8% 24.6% 6.9% 20.0% 27.3% 15.7% 28.0% 0.0% 16.7% 0.0%Significantly different from column:* FG E E L K
5 or
mor
e
Base: All respondents whose child needs/uses medicine prescribed by a doctor (Q60)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is this because of any medical, behavioral, or other health condition?
General-63
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 62
A B C D E F G H I J K L M N O P Q R SNumber in sample 55 87 5 78 17 45 20 6 25 48 52 27 8 8 59 18 2 30 2Number missing or multiple answer 1 1 0 1 0 1 0 0 1 0 0 0 1 0 1 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 54 86 5 77 17 44 20 6 24 48 52 27 7 8 58 18 2 29 2
98.2% 98.9% 100.0% 98.7% 100.0% 97.8% 100.0% 100.0% 96.0% 100.0% 100.0% 100.0% 87.5% 100.0% 98.3% 100.0% 100.0% 96.7% 100.0%Yes 49 77 5 69 14 42 17 6 22 42 45 25 7 8 50 17 2 27 2
90.7% 89.5% 100.0% 89.6% 82.4% 95.5% 85.0% 100.0% 91.7% 87.5% 86.5% 92.6% 100.0% 100.0% 86.2% 94.4% 100.0% 93.1% 100.0%No 5 9 0 8 3 2 3 0 2 6 7 2 0 0 8 1 0 2 0
9.3% 10.5% 0.0% 10.4% 17.6% 4.5% 15.0% 0.0% 8.3% 12.5% 13.5% 7.4% 0.0% 0.0% 13.8% 5.6% 0.0% 6.9% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child needs/uses medicine prescribed by a doctor for medical/behavioral/other health condition (Q60 & Q61)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is this a condition that has lasted or is expected to last for at least 12 months?
General-64
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 63
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 3 18 1 9 3 6 0 2 2 4 9 2 2 2 13 1 1 5 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 296 319 35 276 123 135 53 29 93 184 259 44 14 71 196 41 4 55 2
99.0% 94.7% 97.2% 96.8% 97.6% 95.7% 100.0% 93.5% 97.9% 97.9% 96.6% 95.7% 87.5% 97.3% 93.8% 97.6% 80.0% 91.7% 100.0%Yes 38 51 1 48 8 27 14 8 13 26 25 16 10 6 27 14 0 20 1
12.8% 16.0% 2.9% 17.4% 6.5% 20.0% 26.4% 27.6% 14.0% 14.1% 9.7% 36.4% 71.4% 8.5% 13.8% 34.1% 0.0% 36.4% 50.0%No 258 268 34 228 115 108 39 21 80 158 234 28 4 65 169 27 4 35 1
87.2% 84.0% 97.1% 82.6% 93.5% 80.0% 73.6% 72.4% 86.0% 85.9% 90.3% 63.6% 28.6% 91.5% 86.2% 65.9% 100.0% 63.6% 50.0%Significantly different from column:* D C FG E E L KM L P P NO
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Does your child need or use more medical care, more mental health services, or more educational services than is usual for most children of the same age?
General-65
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 64
A B C D E F G H I J K L M N O P Q R SNumber in sample 38 51 1 48 8 27 14 8 13 26 25 16 10 6 27 14 0 20 1Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 38 51 1 48 8 27 14 8 13 26 25 16 10 6 27 14 0 20 1
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0%Yes 31 42 1 40 5 24 12 7 10 22 17 16 9 3 23 12 0 17 1
81.6% 82.4% 100.0% 83.3% 62.5% 88.9% 85.7% 87.5% 76.9% 84.6% 68.0% 100.0% 90.0% 50.0% 85.2% 85.7% --- 85.0% 100.0%No 7 9 0 8 3 3 2 1 3 4 8 0 1 3 4 2 0 3 0
18.4% 17.6% 0.0% 16.7% 37.5% 11.1% 14.3% 12.5% 23.1% 15.4% 32.0% 0.0% 10.0% 50.0% 14.8% 14.3% --- 15.0% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child needs/uses more medical care/mental health/educational services than usual for children of same age (Q63)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is this because of any medical, behavioral, or other health condition?
General-66
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 65
A B C D E F G H I J K L M N O P Q R SNumber in sample 31 42 1 40 5 24 12 7 10 22 17 16 9 3 23 12 0 17 1Number missing or multiple answer 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 30 42 1 40 5 24 12 7 10 22 17 16 9 3 23 12 0 17 1
96.8% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0%Yes 29 41 1 39 4 24 12 7 10 21 16 16 9 3 22 12 0 17 1
96.7% 97.6% 100.0% 97.5% 80.0% 100.0% 100.0% 100.0% 100.0% 95.5% 94.1% 100.0% 100.0% 100.0% 95.7% 100.0% --- 100.0% 100.0%No 1 1 0 1 1 0 0 0 0 1 1 0 0 0 1 0 0 0 0
3.3% 2.4% 0.0% 2.5% 20.0% 0.0% 0.0% 0.0% 0.0% 4.5% 5.9% 0.0% 0.0% 0.0% 4.3% 0.0% --- 0.0% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child needs/uses more medical care/mental health/educational services than usual for children of same age for medical/behavioral/other health condition (Q63 & Q64)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is this a condition that has lasted or is expected to last for at least 12 months?
General-67
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 66
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 3 14 3 1 0 2 1 2 1 0 7 1 1 1 9 1 1 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 296 323 33 284 126 139 52 29 94 188 261 45 15 72 200 41 4 58 1
99.0% 95.8% 91.7% 99.6% 100.0% 98.6% 98.1% 93.5% 98.9% 100.0% 97.4% 97.8% 93.8% 98.6% 95.7% 97.6% 80.0% 96.7% 50.0%Yes 22 42 1 40 13 18 9 7 16 16 20 13 9 5 22 12 0 18 1
7.4% 13.0% 3.0% 14.1% 10.3% 12.9% 17.3% 24.1% 17.0% 8.5% 7.7% 28.9% 60.0% 6.9% 11.0% 29.3% 0.0% 31.0% 100.0%No 274 281 32 244 113 121 43 22 78 172 241 32 6 67 178 29 4 40 0
92.6% 87.0% 97.0% 85.9% 89.7% 87.1% 82.7% 75.9% 83.0% 91.5% 92.3% 71.1% 40.0% 93.1% 89.0% 70.7% 100.0% 69.0% 0.0%Significantly different from column:* A J I M L P P NO
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is your child limited or prevented in any way in his or her ability to do the things most children of the same age can do?
General-68
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 67
A B C D E F G H I J K L M N O P Q R SNumber in sample 22 42 1 40 13 18 9 7 16 16 20 13 9 5 22 12 0 18 1Number missing or multiple answer 0 2 1 0 0 0 1 0 1 0 2 0 0 1 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 22 40 0 40 13 18 8 7 15 16 18 13 9 4 21 12 0 18 1
100.0% 95.2% 0.0% 100.0% 100.0% 100.0% 88.9% 100.0% 93.8% 100.0% 90.0% 100.0% 100.0% 80.0% 95.5% 100.0% --- 100.0% 100.0%Yes 20 34 0 34 8 17 8 7 12 13 13 12 9 2 20 9 0 17 1
90.9% 85.0% --- 85.0% 61.5% 94.4% 100.0% 100.0% 80.0% 81.3% 72.2% 92.3% 100.0% 50.0% 95.2% 75.0% --- 94.4% 100.0%No 2 6 0 6 5 1 0 0 3 3 5 1 0 2 1 3 0 1 0
9.1% 15.0% --- 15.0% 38.5% 5.6% 0.0% 0.0% 20.0% 18.8% 27.8% 7.7% 0.0% 50.0% 4.8% 25.0% --- 5.6% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child is limited/prevented in ability to do things children of the same age can do (Q66)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is this because of any medical, behavioral, or other health condition?
General-69
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 68
A B C D E F G H I J K L M N O P Q R SNumber in sample 20 34 0 34 8 17 8 7 12 13 13 12 9 2 20 9 0 17 1Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 20 34 0 34 8 17 8 7 12 13 13 12 9 2 20 9 0 17 1
100.0% 100.0% --- 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0%Yes 20 32 0 32 8 17 6 7 10 13 13 12 7 2 18 9 0 17 1
100.0% 94.1% --- 94.1% 100.0% 100.0% 75.0% 100.0% 83.3% 100.0% 100.0% 100.0% 77.8% 100.0% 90.0% 100.0% --- 100.0% 100.0%No 0 2 0 2 0 0 2 0 2 0 0 0 2 0 2 0 0 0 0
0.0% 5.9% --- 5.9% 0.0% 0.0% 25.0% 0.0% 16.7% 0.0% 0.0% 0.0% 22.2% 0.0% 10.0% 0.0% --- 0.0% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child is limited/prevented in ability to do things because of medical/behavioral/other health condition (Q66 & Q67)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is this a condition that has lasted or is expected to last for at least 12 months?
General-70
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 69
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 2 13 1 1 0 2 0 2 0 0 5 2 1 0 8 2 1 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 297 324 35 284 126 139 53 29 95 188 263 44 15 73 201 40 4 58 1
99.3% 96.1% 97.2% 99.6% 100.0% 98.6% 100.0% 93.5% 100.0% 100.0% 98.1% 95.7% 93.8% 100.0% 96.2% 95.2% 80.0% 96.7% 50.0%Yes 26 30 0 29 9 16 4 2 7 19 20 6 4 4 23 2 1 11 0
8.8% 9.3% 0.0% 10.2% 7.1% 11.5% 7.5% 6.9% 7.4% 10.1% 7.6% 13.6% 26.7% 5.5% 11.4% 5.0% 25.0% 19.0% 0.0%No 271 294 35 255 117 123 49 27 88 169 243 38 11 69 178 38 3 47 1
91.2% 90.7% 100.0% 89.8% 92.9% 88.5% 92.5% 93.1% 92.6% 89.9% 92.4% 86.4% 73.3% 94.5% 88.6% 95.0% 75.0% 81.0% 100.0%Significantly different from column:*
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Does your child need or get special therapy such as physical, occupational, or speech therapy?
General-71
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 70
A B C D E F G H I J K L M N O P Q R SNumber in sample 26 30 0 29 9 16 4 2 7 19 20 6 4 4 23 2 1 11 0Number missing or multiple answer 2 1 0 0 0 0 0 0 0 0 1 0 0 0 1 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 24 29 0 29 9 16 4 2 7 19 19 6 4 4 22 2 1 11 0
92.3% 96.7% --- 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 95.0% 100.0% 100.0% 100.0% 95.7% 100.0% 100.0% 100.0% ---Yes 14 20 0 20 5 11 4 1 4 14 11 6 3 3 15 1 1 8 0
58.3% 69.0% --- 69.0% 55.6% 68.8% 100.0% 50.0% 57.1% 73.7% 57.9% 100.0% 75.0% 75.0% 68.2% 50.0% 100.0% 72.7% ---No 10 9 0 9 4 5 0 1 3 5 8 0 1 1 7 1 0 3 0
41.7% 31.0% --- 31.0% 44.4% 31.3% 0.0% 50.0% 42.9% 26.3% 42.1% 0.0% 25.0% 25.0% 31.8% 50.0% 0.0% 27.3% ---Significantly different from column:*
5 or
mor
e
Base: All respondents whose child needs/gets special therapy (Q69)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is this because of any medical, behavioral, or other health condition?
General-72
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 71
A B C D E F G H I J K L M N O P Q R SNumber in sample 14 20 0 20 5 11 4 1 4 14 11 6 3 3 15 1 1 8 0Number missing or multiple answer 1 1 0 1 0 1 0 1 0 0 1 0 0 0 1 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 13 19 0 19 5 10 4 0 4 14 10 6 3 3 14 1 1 7 0
92.9% 95.0% --- 95.0% 100.0% 90.9% 100.0% 0.0% 100.0% 100.0% 90.9% 100.0% 100.0% 100.0% 93.3% 100.0% 100.0% 87.5% ---Yes 13 19 0 19 5 10 4 0 4 14 10 6 3 3 14 1 1 7 0
100.0% 100.0% --- 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% ---No 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.0% 0.0% --- 0.0% 0.0% 0.0% 0.0% --- 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% ---Significantly different from column:*
5 or
mor
e
Base: All respondents whose child needs/gets special therapy for medical/behavioral/other health condition (Q69 & Q70)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is this a condition that has lasted or is expected to last for at least 12 months?
General-73
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 72
A B C D E F G H I J K L M N O P Q R SNumber in sample 299 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 4 13 1 0 0 1 0 1 0 0 6 1 1 0 9 1 1 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 295 324 35 285 126 140 53 30 95 188 262 45 15 73 200 41 4 59 1
98.7% 96.1% 97.2% 100.0% 100.0% 99.3% 100.0% 96.8% 100.0% 100.0% 97.8% 97.8% 93.8% 100.0% 95.7% 97.6% 80.0% 98.3% 50.0%Yes 34 48 3 45 3 32 11 6 15 26 29 13 6 4 33 8 1 19 1
11.5% 14.8% 8.6% 15.8% 2.4% 22.9% 20.8% 20.0% 15.8% 13.8% 11.1% 28.9% 40.0% 5.5% 16.5% 19.5% 25.0% 32.2% 100.0%No 261 276 32 240 123 108 42 24 80 162 233 32 9 69 167 33 3 40 0
88.5% 85.2% 91.4% 84.2% 97.6% 77.1% 79.2% 80.0% 84.2% 86.2% 88.9% 71.1% 60.0% 94.5% 83.5% 80.5% 75.0% 67.8% 0.0%Significantly different from column:* F E L K O N
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Does your child have any kind of emotional, developmental, or behavioral problem for which he or she needs or gets treatment or counseling?
General-74
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 73
A B C D E F G H I J K L M N O P Q R SNumber in sample 34 48 3 45 3 32 11 6 15 26 29 13 6 4 33 8 1 19 1Number missing or multiple answer 0 1 0 1 0 1 0 0 1 0 0 0 1 0 1 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 34 47 3 44 3 31 11 6 14 26 29 13 5 4 32 8 1 18 1
100.0% 97.9% 100.0% 97.8% 100.0% 96.9% 100.0% 100.0% 93.3% 100.0% 100.0% 100.0% 83.3% 100.0% 97.0% 100.0% 100.0% 94.7% 100.0%Yes 30 41 3 38 2 27 10 5 13 22 24 13 4 3 28 8 1 16 1
88.2% 87.2% 100.0% 86.4% 66.7% 87.1% 90.9% 83.3% 92.9% 84.6% 82.8% 100.0% 80.0% 75.0% 87.5% 100.0% 100.0% 88.9% 100.0%No 4 6 0 6 1 4 1 1 1 4 5 0 1 1 4 0 0 2 0
11.8% 12.8% 0.0% 13.6% 33.3% 12.9% 9.1% 16.7% 7.1% 15.4% 17.2% 0.0% 20.0% 25.0% 12.5% 0.0% 0.0% 11.1% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents whose child has emotional, developmental or behavioral problem for which s/he gets treatment (Q72)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Has this problem lasted or is it expected to last for at least 12 months?
General-75
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 74
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 90 17 0 4 0 0 0 0 2 1 8 2 2 1 11 2 1 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,636 320 36 281 126 141 53 31 93 187 260 44 14 72 198 40 4 59 1
97.6% 95.0% 100.0% 98.6% 100.0% 100.0% 100.0% 100.0% 97.9% 99.5% 97.0% 95.7% 87.5% 98.6% 94.7% 95.2% 80.0% 98.3% 50.0%Less than 1 year old 67 28 3 25 28 0 0 1 14 13 25 2 1 3 15 9 0 5 0
1.8% 8.8% 8.3% 8.9% 22.2% 0.0% 0.0% 3.2% 15.1% 7.0% 9.6% 4.5% 7.1% 4.2% 7.6% 22.5% 0.0% 8.5% 0.0%1 year old 153 28 2 26 28 0 0 3 6 19 25 3 0 4 18 6 1 4 0
4.2% 8.8% 5.6% 9.3% 22.2% 0.0% 0.0% 9.7% 6.5% 10.2% 9.6% 6.8% 0.0% 5.6% 9.1% 15.0% 25.0% 6.8% 0.0%2 years old 249 18 2 16 18 0 0 0 6 12 15 1 1 3 12 2 0 2 0
6.8% 5.6% 5.6% 5.7% 14.3% 0.0% 0.0% 0.0% 6.5% 6.4% 5.8% 2.3% 7.1% 4.2% 6.1% 5.0% 0.0% 3.4% 0.0%3 years old 230 16 1 15 16 0 0 4 5 7 14 2 0 4 11 1 1 0 0
6.3% 5.0% 2.8% 5.3% 12.7% 0.0% 0.0% 12.9% 5.4% 3.7% 5.4% 4.5% 0.0% 5.6% 5.6% 2.5% 25.0% 0.0% 0.0%4 to 6 years old 607 52 8 44 36 16 0 5 13 31 43 8 1 12 37 2 0 12 0
16.7% 16.3% 22.2% 15.7% 28.6% 11.3% 0.0% 16.1% 14.0% 16.6% 16.5% 18.2% 7.1% 16.7% 18.7% 5.0% 0.0% 20.3% 0.0%7 to 9 years old 661 60 8 51 0 60 0 4 13 42 49 8 2 14 37 6 1 10 1
18.2% 18.8% 22.2% 18.1% 0.0% 42.6% 0.0% 12.9% 14.0% 22.5% 18.8% 18.2% 14.3% 19.4% 18.7% 15.0% 25.0% 16.9% 100.0%10 to 13 years old 844 65 7 57 0 65 0 10 16 35 50 12 3 14 40 9 1 15 0
23.2% 20.3% 19.4% 20.3% 0.0% 46.1% 0.0% 32.3% 17.2% 18.7% 19.2% 27.3% 21.4% 19.4% 20.2% 22.5% 25.0% 25.4% 0.0%14 to 18 years old 825 53 5 47 0 0 53 4 20 28 39 8 6 18 28 5 0 11 0
22.7% 16.6% 13.9% 16.7% 0.0% 0.0% 100.0% 12.9% 21.5% 15.0% 15.0% 18.2% 42.9% 25.0% 14.1% 12.5% 0.0% 18.6% 0.0%3 years old or younger 699 90 8 82 90 0 0 8 31 51 79 8 2 14 56 18 2 11 0
19.2% 28.1% 22.2% 29.2% 71.4% 0.0% 0.0% 25.8% 33.3% 27.3% 30.4% 18.2% 14.3% 19.4% 28.3% 45.0% 50.0% 18.6% 0.0%Significantly different from column:* A FG E E P P NO
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
What is your child’s age?
General-76
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 75
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 84 17 0 4 0 1 0 0 1 2 9 2 1 2 11 2 1 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,642 320 36 281 126 140 53 31 94 186 259 44 15 71 198 40 4 59 1
97.7% 95.0% 100.0% 98.6% 100.0% 99.3% 100.0% 100.0% 98.9% 98.9% 96.6% 95.7% 93.8% 97.3% 94.7% 95.2% 80.0% 98.3% 50.0%Male 1,887 163 17 145 61 70 32 17 51 91 131 21 10 35 100 24 2 35 1
51.8% 50.9% 47.2% 51.6% 48.4% 50.0% 60.4% 54.8% 54.3% 48.9% 50.6% 47.7% 66.7% 49.3% 50.5% 60.0% 50.0% 59.3% 100.0%Female 1,755 157 19 136 65 70 21 14 43 95 128 23 5 36 98 16 2 24 0
48.2% 49.1% 52.8% 48.4% 51.6% 50.0% 39.6% 45.2% 45.7% 51.1% 49.4% 52.3% 33.3% 50.7% 49.5% 40.0% 50.0% 40.7% 0.0%Significantly different from column:*
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is your child male or female?
General-77
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 76
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 108 19 4 2 0 2 2 0 2 3 11 2 1 3 12 2 1 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,618 318 32 283 126 139 51 31 93 185 257 44 15 70 197 40 4 58 1
97.1% 94.4% 88.9% 99.3% 100.0% 98.6% 96.2% 100.0% 97.9% 98.4% 95.9% 95.7% 93.8% 95.9% 94.3% 95.2% 80.0% 96.7% 50.0%Yes, Hispanic or Latino 1,460 44 4 39 17 23 4 4 15 23 35 5 3 6 29 6 0 8 0
40.4% 13.8% 12.5% 13.8% 13.5% 16.5% 7.8% 12.9% 16.1% 12.4% 13.6% 11.4% 20.0% 8.6% 14.7% 15.0% 0.0% 13.8% 0.0%2,158 274 28 244 109 116 47 27 78 162 222 39 12 64 168 34 4 50 1
59.6% 86.2% 87.5% 86.2% 86.5% 83.5% 92.2% 87.1% 83.9% 87.6% 86.4% 88.6% 80.0% 91.4% 85.3% 85.0% 100.0% 86.2% 100.0%Significantly different from column:* A
5 or
mor
e
Base: All respondents
No, not Hispanic or Latino
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Is your child of Hispanic or Latino origin or descent?
General-78
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 77
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 327 21 1 6 3 5 0 1 3 1 12 2 1 3 13 3 1 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,399 316 35 279 123 136 53 30 92 187 256 44 15 70 196 39 4 58 1
91.2% 93.8% 97.2% 97.9% 97.6% 96.5% 100.0% 96.8% 96.8% 99.5% 95.5% 95.7% 93.8% 95.9% 93.8% 92.9% 80.0% 96.7% 50.0%White 2,591 167 19 148 72 74 20 15 46 103 142 19 5 34 103 24 3 29 1
76.2% 52.8% 54.3% 53.0% 58.5% 54.4% 37.7% 50.0% 50.0% 55.1% 55.5% 43.2% 33.3% 48.6% 52.6% 61.5% 75.0% 50.0% 100.0%550 128 8 118 45 51 30 12 37 76 96 23 9 31 79 14 1 30 0
16.2% 40.5% 22.9% 42.3% 36.6% 37.5% 56.6% 40.0% 40.2% 40.6% 37.5% 52.3% 60.0% 44.3% 40.3% 35.9% 25.0% 51.7% 0.0%Asian 108 19 4 15 8 7 4 3 3 13 17 2 0 8 9 2 1 1 0
3.2% 6.0% 11.4% 5.4% 6.5% 5.1% 7.5% 10.0% 3.3% 7.0% 6.6% 4.5% 0.0% 11.4% 4.6% 5.1% 25.0% 1.7% 0.0%28 4 0 4 1 2 1 0 1 3 2 0 2 1 1 2 0 2 0
0.8% 1.3% 0.0% 1.4% 0.8% 1.5% 1.9% 0.0% 1.1% 1.6% 0.8% 0.0% 13.3% 1.4% 0.5% 5.1% 0.0% 3.4% 0.0%98 16 3 13 6 5 5 1 5 10 13 1 2 6 6 3 0 3 0
2.9% 5.1% 8.6% 4.7% 4.9% 3.7% 9.4% 3.3% 5.4% 5.3% 5.1% 2.3% 13.3% 8.6% 3.1% 7.7% 0.0% 5.2% 0.0%Other 444 29 6 23 11 13 4 2 11 15 26 2 1 6 17 4 0 5 0
13.1% 9.2% 17.1% 8.2% 8.9% 9.6% 7.5% 6.7% 12.0% 8.0% 10.2% 4.5% 6.7% 8.6% 8.7% 10.3% 0.0% 8.6% 0.0%
Black or African-American
Native Hawaiian or other Pacific Islander
American Indian or Alaska Native
NA - Not ApplicablePlease note that respondents could select more than one response option, therefore percentages may not add up to 100%.
1 to
4
5 or
mor
e
Non
e
1 to
4
5 or
mor
e
Base: All respondents
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
What is your child’s race? Mark one or more.
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age Respondent's Education Child's Health Status Child's Doctor Visits in
Last 6 Months
General-79
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 78
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 120 20 0 5 1 4 1 1 1 0 11 3 1 2 12 3 1 3 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,606 317 36 280 125 137 52 30 94 188 257 43 15 71 197 39 4 57 1
96.8% 94.1% 100.0% 98.2% 99.2% 97.2% 98.1% 96.8% 98.9% 100.0% 95.9% 93.5% 93.8% 97.3% 94.3% 92.9% 80.0% 95.0% 50.0%Under 18 215 20 2 17 5 9 4 7 7 5 13 5 2 3 14 1 0 3 0
6.0% 6.3% 5.6% 6.1% 4.0% 6.6% 7.7% 23.3% 7.4% 2.7% 5.1% 11.6% 13.3% 4.2% 7.1% 2.6% 0.0% 5.3% 0.0%18 to 24 200 27 1 26 26 0 1 3 12 12 26 0 1 7 13 6 0 1 0
5.5% 8.5% 2.8% 9.3% 20.8% 0.0% 1.9% 10.0% 12.8% 6.4% 10.1% 0.0% 6.7% 9.9% 6.6% 15.4% 0.0% 1.8% 0.0%25 to 34 1,102 110 13 97 65 41 4 10 31 68 90 13 5 20 72 17 1 20 1
30.6% 34.7% 36.1% 34.6% 52.0% 29.9% 7.7% 33.3% 33.0% 36.2% 35.0% 30.2% 33.3% 28.2% 36.5% 43.6% 25.0% 35.1% 100.0%35 to 44 1,271 98 7 91 20 54 23 5 24 67 79 14 5 24 63 8 1 20 0
35.2% 30.9% 19.4% 32.5% 16.0% 39.4% 44.2% 16.7% 25.5% 35.6% 30.7% 32.6% 33.3% 33.8% 32.0% 20.5% 25.0% 35.1% 0.0%45 to 54 549 44 5 39 8 24 12 5 12 27 34 8 2 13 25 4 2 8 0
15.2% 13.9% 13.9% 13.9% 6.4% 17.5% 23.1% 16.7% 12.8% 14.4% 13.2% 18.6% 13.3% 18.3% 12.7% 10.3% 50.0% 14.0% 0.0%55 to 64 186 10 3 7 1 4 5 0 3 7 8 2 0 2 5 2 0 2 0
5.2% 3.2% 8.3% 2.5% 0.8% 2.9% 9.6% 0.0% 3.2% 3.7% 3.1% 4.7% 0.0% 2.8% 2.5% 5.1% 0.0% 3.5% 0.0%65 to 74 68 8 5 3 0 5 3 0 5 2 7 1 0 2 5 1 0 3 0
1.9% 2.5% 13.9% 1.1% 0.0% 3.6% 5.8% 0.0% 5.3% 1.1% 2.7% 2.3% 0.0% 2.8% 2.5% 2.6% 0.0% 5.3% 0.0%75 or older 15 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%35 or older 2,089 160 20 140 29 87 43 10 44 103 128 25 7 41 98 15 3 33 0
57.9% 50.5% 55.6% 50.0% 23.2% 63.5% 82.7% 33.3% 46.8% 54.8% 49.8% 58.1% 46.7% 57.7% 49.7% 38.5% 75.0% 57.9% 0.0%Significantly different from column:* A FG EG EF J H
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
What is your age?
General-80
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 79
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 92 16 0 0 0 2 1 0 0 0 8 2 1 2 10 1 1 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,634 321 36 285 126 139 52 31 95 188 260 44 15 71 199 41 4 58 1
97.5% 95.3% 100.0% 100.0% 100.0% 98.6% 98.1% 100.0% 100.0% 100.0% 97.0% 95.7% 93.8% 97.3% 95.2% 97.6% 80.0% 96.7% 50.0%Male 408 36 36 0 14 17 5 4 16 15 35 1 0 10 21 1 0 4 0
11.2% 11.2% 100.0% 0.0% 11.1% 12.2% 9.6% 12.9% 16.8% 8.0% 13.5% 2.3% 0.0% 14.1% 10.6% 2.4% 0.0% 6.9% 0.0%Female 3,226 285 0 285 112 122 47 27 79 173 225 43 15 61 178 40 4 54 1
88.8% 88.8% 0.0% 100.0% 88.9% 87.8% 90.4% 87.1% 83.2% 92.0% 86.5% 97.7% 100.0% 85.9% 89.4% 97.6% 100.0% 93.1% 100.0%Significantly different from column:* J I L K
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Are you male or female?
General-81
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 80
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 144 23 1 6 3 5 1 0 0 0 12 5 1 3 14 3 1 4 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,582 314 35 279 123 136 52 31 95 188 256 41 15 70 195 39 4 56 1
96.1% 93.2% 97.2% 97.9% 97.6% 96.5% 98.1% 100.0% 100.0% 100.0% 95.5% 89.1% 93.8% 95.9% 93.3% 92.9% 80.0% 93.3% 50.0%8th grade or less 314 5 0 5 2 1 2 5 0 0 5 0 0 2 2 1 0 0 0
8.8% 1.6% 0.0% 1.8% 1.6% 0.7% 3.8% 16.1% 0.0% 0.0% 2.0% 0.0% 0.0% 2.9% 1.0% 2.6% 0.0% 0.0% 0.0%532 26 4 22 11 13 2 26 0 0 20 5 1 6 15 4 0 5 0
14.9% 8.3% 11.4% 7.9% 8.9% 9.6% 3.8% 83.9% 0.0% 0.0% 7.8% 12.2% 6.7% 8.6% 7.7% 10.3% 0.0% 8.9% 0.0%1,285 95 16 79 42 31 20 0 95 0 73 15 6 17 63 11 1 13 0
35.9% 30.3% 45.7% 28.3% 34.1% 22.8% 38.5% 0.0% 100.0% 0.0% 28.5% 36.6% 40.0% 24.3% 32.3% 28.2% 25.0% 23.2% 0.0%1,011 115 7 108 40 57 18 0 0 115 97 13 5 30 70 12 1 25 1
28.2% 36.6% 20.0% 38.7% 32.5% 41.9% 34.6% 0.0% 0.0% 61.2% 37.9% 31.7% 33.3% 42.9% 35.9% 30.8% 25.0% 44.6% 100.0%4-year college graduate 269 43 3 40 13 23 6 0 0 43 36 4 2 9 27 6 2 9 0
7.5% 13.7% 8.6% 14.3% 10.6% 16.9% 11.5% 0.0% 0.0% 22.9% 14.1% 9.8% 13.3% 12.9% 13.8% 15.4% 50.0% 16.1% 0.0%171 30 5 25 15 11 4 0 0 30 25 4 1 6 18 5 0 4 0
4.8% 9.6% 14.3% 9.0% 12.2% 8.1% 7.7% 0.0% 0.0% 16.0% 9.8% 9.8% 6.7% 8.6% 9.2% 12.8% 0.0% 7.1% 0.0%
440 73 8 65 28 34 10 0 0 73 61 8 3 15 45 11 2 13 012.3% 23.2% 22.9% 23.3% 22.8% 25.0% 19.2% 0.0% 0.0% 38.8% 23.8% 19.5% 20.0% 21.4% 23.1% 28.2% 50.0% 23.2% 0.0%
Significantly different from column:* A J J HI
More than 4-year college degree
4-year college graduate or more
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
5 or
mor
e
Base: All respondents
Some high school, but did not graduate
High school graduate or GED
Some college or 2-year degree
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
What is the highest grade or level of school that you have completed?
General-82
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 81
A B C D E F G H I J K L M N O P Q R SNumber in sample 3,726 337 36 285 126 141 53 31 95 188 268 46 16 73 209 42 5 60 2Number missing or multiple answer 201 23 0 8 3 5 2 1 2 2 12 5 1 1 14 5 1 6 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 3,525 314 36 277 123 136 51 30 93 186 256 41 15 72 195 37 4 54 1
94.6% 93.2% 100.0% 97.2% 97.6% 96.5% 96.2% 96.8% 97.9% 98.9% 95.5% 89.1% 93.8% 98.6% 93.3% 88.1% 80.0% 90.0% 50.0%Mother or father 3,233 288 31 256 118 125 42 25 85 174 240 34 12 69 177 34 3 48 1
91.7% 91.7% 86.1% 92.4% 95.9% 91.9% 82.4% 83.3% 91.4% 93.5% 93.8% 82.9% 80.0% 95.8% 90.8% 91.9% 75.0% 88.9% 100.0%Grandparent 204 18 4 14 3 9 5 2 4 11 11 4 3 2 13 1 1 5 0
5.8% 5.7% 11.1% 5.1% 2.4% 6.6% 9.8% 6.7% 4.3% 5.9% 4.3% 9.8% 20.0% 2.8% 6.7% 2.7% 25.0% 9.3% 0.0%Aunt or uncle 22 3 0 3 0 1 2 1 1 1 2 1 0 1 0 2 0 1 0
0.6% 1.0% 0.0% 1.1% 0.0% 0.7% 3.9% 3.3% 1.1% 0.5% 0.8% 2.4% 0.0% 1.4% 0.0% 5.4% 0.0% 1.9% 0.0%Older brother or sister 3 1 0 1 1 0 0 0 1 0 1 0 0 0 1 0 0 0 0
0.1% 0.3% 0.0% 0.4% 0.8% 0.0% 0.0% 0.0% 1.1% 0.0% 0.4% 0.0% 0.0% 0.0% 0.5% 0.0% 0.0% 0.0% 0.0%Other relative 4 2 1 1 0 0 2 1 1 0 1 1 0 0 2 0 0 0 0
0.1% 0.6% 2.8% 0.4% 0.0% 0.0% 3.9% 3.3% 1.1% 0.0% 0.4% 2.4% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0%Legal guardian 43 2 0 2 1 1 0 1 1 0 1 1 0 0 2 0 0 0 0
1.2% 0.6% 0.0% 0.7% 0.8% 0.7% 0.0% 3.3% 1.1% 0.0% 0.4% 2.4% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0%Someone else 16 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
1 to
4
5 or
mor
e
Base: All respondents
NA - Not Applicable
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
(Q47)
Mal
e
Fem
ale
0 to
5
6 to
13
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Child's Age Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7)
How are you related to the child?
2016
CSS
Ave
rage
2016
Respondent's Gender
General-83
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 82
A B C D E F G H I J K L M N O P Q R SNumber in sample 2,001 157 15 140 54 68 31 18 51 85 133 20 2 32 103 16 2 24 0Number missing or multiple answer 31 1 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,970 156 15 140 54 68 31 18 51 85 132 20 2 32 103 16 2 24 0
98.5% 99.4% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 99.2% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% ---Yes 68 5 0 5 1 3 1 3 1 1 5 0 0 1 4 0 0 0 0
3.5% 3.2% 0.0% 3.6% 1.9% 4.4% 3.2% 16.7% 2.0% 1.2% 3.8% 0.0% 0.0% 3.1% 3.9% 0.0% 0.0% 0.0% ---No 1,902 151 15 135 53 65 30 15 50 84 127 20 2 31 99 16 2 24 0
96.5% 96.8% 100.0% 96.4% 98.1% 95.6% 96.8% 83.3% 98.0% 98.8% 96.2% 100.0% 100.0% 96.9% 96.1% 100.0% 100.0% 100.0% ---Significantly different from column:*
5 or
mor
e
Base: All respondents (Please note that members who responded on the phone were not asked this question.)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
Did someone help you complete this survey?
General-84
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) ---General Population
Question 83
A B C D E F G H I J K L M N O P Q R SNumber in sample 68 5 0 5 1 3 1 3 1 1 5 0 0 1 4 0 0 0 0Number missing or multiple answer 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 66 5 0 5 1 3 1 3 1 1 5 0 0 1 4 0 0 0 0
97.1% 100.0% --- 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- --- 100.0% 100.0% --- --- --- ---Read the questions to me 21 1 0 1 1 0 0 0 1 0 1 0 0 0 1 0 0 0 0
31.8% 20.0% --- 20.0% 100.0% 0.0% 0.0% 0.0% 100.0% 0.0% 20.0% --- --- 0.0% 25.0% --- --- --- ---15 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
22.7% 0.0% --- 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% --- --- 0.0% 0.0% --- --- --- ---8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
12.1% 0.0% --- 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% --- --- 0.0% 0.0% --- --- --- ---35 4 0 4 1 2 1 3 1 0 4 0 0 1 3 0 0 0 0
53.0% 80.0% --- 80.0% 100.0% 66.7% 100.0% 100.0% 100.0% 0.0% 80.0% --- --- 100.0% 75.0% --- --- --- ---Helped in some other way 10 1 0 1 0 1 0 0 0 1 1 0 0 0 1 0 0 0 0
15.2% 20.0% --- 20.0% 0.0% 33.3% 0.0% 0.0% 0.0% 100.0% 20.0% --- --- 0.0% 25.0% --- --- --- ---NA - Not ApplicablePlease note that respondents could select more than one response option, therefore percentages may not add up to 100%.
5 or
mor
e
Base: All respondents who received help completing this survey (Q82) (Please note that members who responded on the phone were not asked this question.)
Wrote down the answers I gave
Answered the questions for me
Translated the questions into my language
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Non
e
1 to
4
14 to
18
Less
than
HS
grad
HS
grad
Som
e C
olle
ge o
r m
ore
Exce
llent
or V
ery
Goo
d
Goo
d
Respondent's Education Child's Health Status Child's Doctor Visits in Last 6 Months
Child's Specialist Visits in Last 6 Months
(Q79) (Q74) (Q80) (Q58) (Q7) (Q47)
2016
CSS
Ave
rage
2016
Respondent's Gender Child's Age
Mal
e
Fem
ale
0 to
5
6 to
13
How did that person help you? Mark one or more.
General-85
Aetna Better Health of Louisiana
Satisfaction With the Experience of Care
Ratings
86.91%
84.93%
82.67%
81.00%
Composites
85.90%
91.31%
93.69%
88.47%
84.33%
Additional Content Areas
76.93%
82.20%
Children with Chronic Conditions Composites
89.97%
77.55%
91.15%
89.70%
77.56%
49170
NCQA Accreditation
Scoring
2015 Plan Mean
Plan Rate
2016
94.91%
Global Proportions
2015 NCQA National
Average, All LOBs
92.95%
87.88%
Customer Service
How Well Doctors Communicate
Getting Needed Care
Shared Decision Making 85.95%
2.4012
2.7500
77.94%
93.85%
78.85% 2.5769
2.6207
Personal Doctor or Nurse Who Knows Child
82.76%
89.12%
No Applicable MeanCoordination of Care w/CCC (Q16 & Q27) 79.40%
2.5768
Access to Specialized Services
No Applicable Mean
Access to Prescription Medicine
92.28%
Getting Needed Information
88.89%
No Applicable Mean
Health Promotion and Education
2.5380
2.5402
* Results were calculated by CSS following NCQA specifications. At least 100 valid responses must be collected for a measure to be reportable by NCQA. A lighter display is used to indicate that a result is not reportable by NCQA due to insufficient denominator (less than 100 responses). In such cases, CSS calculates measure results only for internal plan reporting.
Survey Measures*
2.5106Coordination of Care 85.82%
2.7956
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
87.46%
79.54%
2.6791
2.7347
2.7100
2.5495
Rating of Personal Doctor
Rating of Specialist
Rating of All Health Care
Rating of Health Plan
84.33%
Getting Care Quickly
Composites
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 3
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 4 3 4 4 3 3 2 2 0 1 3 3 1 0 1 3 0 1 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 302 253 159 120 77 133 58 150 87 31 263 147 89 57 172 84 45 31 186 75
98.7% 98.8% 97.5% 96.8% 96.3% 97.8% 96.7% 98.7% 100.0% 96.9% 98.9% 98.0% 98.9% 100.0% 99.4% 96.6% 100.0% 96.9% 99.5% 98.7%Yes 141 121 77 58 38 57 34 62 41 15 123 62 45 30 72 38 31 9 81 46
46.7% 47.8% 48.4% 48.3% 49.4% 42.9% 58.6% 41.3% 47.1% 48.4% 46.8% 42.2% 50.6% 52.6% 41.9% 45.2% 68.9% 29.0% 43.5% 61.3%No 161 132 82 62 39 76 24 88 46 16 140 85 44 27 100 46 14 22 105 29
53.3% 52.2% 51.6% 51.7% 50.6% 57.1% 41.4% 58.7% 52.9% 51.6% 53.2% 57.8% 49.4% 47.4% 58.1% 54.8% 31.1% 71.0% 56.5% 38.7%Significantly different from column:* H G Q Q OP T T RS
(Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
5 or
mor
e
In the last 6 months, did your child have an illness, injury, or condition that needed care right away in a clinic, emergency room, or doctor’s office?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76)
Chronic-1
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 4
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 141 121 77 58 38 57 34 62 41 15 123 62 45 30 72 38 31 9 81 46Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 141 121 77 58 38 57 34 62 41 15 123 62 45 30 72 38 31 9 81 46
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 2 2 1 1 0 0 0 1 1 0 2 1 1 0 0 0 2 1 1 0
1.4% 1.7% 1.3% 1.7% 0.0% 0.0% 0.0% 1.6% 2.4% 0.0% 1.6% 1.6% 2.2% 0.0% 0.0% 0.0% 6.5% 11.1% 1.2% 0.0%Sometimes 6 5 3 5 1 3 0 4 2 0 6 3 2 1 1 4 1 1 3 2
4.3% 4.1% 3.9% 8.6% 2.6% 5.3% 0.0% 6.5% 4.9% 0.0% 4.9% 4.8% 4.4% 3.3% 1.4% 10.5% 3.2% 11.1% 3.7% 4.3%Usually 15 12 5 4 6 7 5 5 4 2 12 6 5 4 9 3 3 1 8 5
10.6% 9.9% 6.5% 6.9% 15.8% 12.3% 14.7% 8.1% 9.8% 13.3% 9.8% 9.7% 11.1% 13.3% 12.5% 7.9% 9.7% 11.1% 9.9% 10.9%Always 118 102 68 48 31 47 29 52 34 13 103 52 37 25 62 31 25 6 69 39
83.7% 84.3% 88.3% 82.8% 81.6% 82.5% 85.3% 83.9% 82.9% 86.7% 83.7% 83.9% 82.2% 83.3% 86.1% 81.6% 80.6% 66.7% 85.2% 84.8%Significantly different from column:*Usually or Always 133 114 73 52 37 54 34 57 38 15 115 58 42 29 71 34 28 7 77 44
94.3% 94.2% 94.8% 89.7% 97.4% 94.7% 100.0% 91.9% 92.7% 100.0% 93.5% 93.5% 93.3% 96.7% 98.6% 89.5% 90.3% 77.8% 95.1% 95.7%Significantly different from column:*
5 or
mor
e
In the last 6 months, when your child needed care right away, how often did your child get care as soon as he or she needed?
Base: All respondents whose child need care right away (Q3)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-2
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 5
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 4 1 3 3 3 4 2 1 1 0 4 2 2 0 2 2 0 1 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 302 255 160 121 77 132 58 151 86 32 262 148 88 57 171 85 45 31 186 75
98.7% 99.6% 98.2% 97.6% 96.3% 97.1% 96.7% 99.3% 98.9% 100.0% 98.5% 98.7% 97.8% 100.0% 98.8% 97.7% 100.0% 96.9% 99.5% 98.7%Yes 265 227 145 109 70 114 51 139 69 30 230 131 74 52 148 78 38 12 174 70
87.7% 89.0% 90.6% 90.1% 90.9% 86.4% 87.9% 92.1% 80.2% 93.8% 87.8% 88.5% 84.1% 91.2% 86.5% 91.8% 84.4% 38.7% 93.5% 93.3%No 37 28 15 12 7 18 7 12 17 2 32 17 14 5 23 7 7 19 12 5
12.3% 11.0% 9.4% 9.9% 9.1% 13.6% 12.1% 7.9% 19.8% 6.3% 12.2% 11.5% 15.9% 8.8% 13.5% 8.2% 15.6% 61.3% 6.5% 6.7%Significantly different from column:* I H T R
5 or
mor
e
In the last 6 months, did you make any appointments for a check-up or routine care for your child at a doctor's office or clinic?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-3
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 6
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 265 227 145 109 70 114 51 139 69 30 230 131 74 52 148 78 38 12 174 70Number missing or multiple answer 4 4 2 2 0 2 0 2 2 0 4 3 1 0 2 1 1 1 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 261 223 143 107 70 112 51 137 67 30 226 128 73 52 146 77 37 11 172 69
98.5% 98.2% 98.6% 98.2% 100.0% 98.2% 100.0% 98.6% 97.1% 100.0% 98.3% 97.7% 98.6% 100.0% 98.6% 98.7% 97.4% 91.7% 98.9% 98.6%Never 3 3 3 2 0 1 0 1 2 0 3 1 1 1 0 1 2 1 1 1
1.1% 1.3% 2.1% 1.9% 0.0% 0.9% 0.0% 0.7% 3.0% 0.0% 1.3% 0.8% 1.4% 1.9% 0.0% 1.3% 5.4% 9.1% 0.6% 1.4%Sometimes 19 16 11 8 5 6 5 9 5 2 16 10 6 3 11 4 4 1 13 5
7.3% 7.2% 7.7% 7.5% 7.1% 5.4% 9.8% 6.6% 7.5% 6.7% 7.1% 7.8% 8.2% 5.8% 7.5% 5.2% 10.8% 9.1% 7.6% 7.2%Usually 50 38 26 21 12 23 8 30 11 6 44 31 12 7 32 14 4 3 37 9
19.2% 17.0% 18.2% 19.6% 17.1% 20.5% 15.7% 21.9% 16.4% 20.0% 19.5% 24.2% 16.4% 13.5% 21.9% 18.2% 10.8% 27.3% 21.5% 13.0%Always 189 166 103 76 53 82 38 97 49 22 163 86 54 41 103 58 27 6 121 54
72.4% 74.4% 72.0% 71.0% 75.7% 73.2% 74.5% 70.8% 73.1% 73.3% 72.1% 67.2% 74.0% 78.8% 70.5% 75.3% 73.0% 54.5% 70.3% 78.3%Significantly different from column:*Usually or Always 239 204 129 97 65 105 46 127 60 28 207 117 66 48 135 72 31 9 158 63
91.6% 91.5% 90.2% 90.7% 92.9% 93.8% 90.2% 92.7% 89.6% 93.3% 91.6% 91.4% 90.4% 92.3% 92.5% 93.5% 83.8% 81.8% 91.9% 91.3%Significantly different from column:*
5 or
mor
e
In the last 6 months, when you made an appointment for a check-up or routine care for your child at a doctor's office or clinic, how often did you get an appointment as soon as your child needed?
Base: All respondents who made an appointment for their child for health care (Q5)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-4
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 7
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 11 8 6 5 5 6 3 7 0 1 10 5 5 1 3 5 3 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 295 248 157 119 75 130 57 145 87 31 256 145 85 56 170 82 42 32 187 76
96.4% 96.9% 96.3% 96.0% 93.8% 95.6% 95.0% 95.4% 100.0% 96.9% 96.2% 96.7% 94.4% 98.2% 98.3% 94.3% 93.3% 100.0% 100.0% 100.0%None 32 24 16 12 8 12 6 11 14 2 29 12 13 6 18 7 7 32 0 0
10.8% 9.7% 10.2% 10.1% 10.7% 9.2% 10.5% 7.6% 16.1% 6.5% 11.3% 8.3% 15.3% 10.7% 10.6% 8.5% 16.7% 100.0% 0.0% 0.0%1 time 46 41 21 15 12 22 7 24 13 5 38 23 13 8 30 11 4 0 46 0
15.6% 16.5% 13.4% 12.6% 16.0% 16.9% 12.3% 16.6% 14.9% 16.1% 14.8% 15.9% 15.3% 14.3% 17.6% 13.4% 9.5% 0.0% 24.6% 0.0%2 60 47 25 20 13 29 7 35 16 4 53 31 21 7 40 17 3 0 60 0
20.3% 19.0% 15.9% 16.8% 17.3% 22.3% 12.3% 24.1% 18.4% 12.9% 20.7% 21.4% 24.7% 12.5% 23.5% 20.7% 7.1% 0.0% 32.1% 0.0%3 51 44 27 24 13 18 9 27 15 8 43 24 14 12 30 14 7 0 51 0
17.3% 17.7% 17.2% 20.2% 17.3% 13.8% 15.8% 18.6% 17.2% 25.8% 16.8% 16.6% 16.5% 21.4% 17.6% 17.1% 16.7% 0.0% 27.3% 0.0%4 30 24 16 10 9 9 9 13 8 3 27 13 10 6 17 10 3 0 30 0
10.2% 9.7% 10.2% 8.4% 12.0% 6.9% 15.8% 9.0% 9.2% 9.7% 10.5% 9.0% 11.8% 10.7% 10.0% 12.2% 7.1% 0.0% 16.0% 0.0%5 to 9 51 43 31 21 12 23 14 26 11 8 43 28 11 10 27 17 7 0 0 51
17.3% 17.3% 19.7% 17.6% 16.0% 17.7% 24.6% 17.9% 12.6% 25.8% 16.8% 19.3% 12.9% 17.9% 15.9% 20.7% 16.7% 0.0% 0.0% 67.1%10 or more times 25 25 21 17 8 17 5 9 10 1 23 14 3 7 8 6 11 0 0 25
8.5% 10.1% 13.4% 14.3% 10.7% 13.1% 8.8% 6.2% 11.5% 3.2% 9.0% 9.7% 3.5% 12.5% 4.7% 7.3% 26.2% 0.0% 0.0% 32.9%5 or more times 76 68 52 38 20 40 19 35 21 9 66 42 14 17 35 23 18 0 0 76
25.8% 27.4% 33.1% 31.9% 26.7% 30.8% 33.3% 24.1% 24.1% 29.0% 25.8% 29.0% 16.5% 30.4% 20.6% 28.0% 42.9% 0.0% 0.0% 100.0%Significantly different from column:* M L Q O T T RS
5 or
mor
e
In the last 6 months, not counting the times your child went to an emergency room, how many times did he or she go to a doctor’s office or clinic to get health care?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-5
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 8
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 263 224 141 107 67 118 51 134 73 29 227 133 72 50 152 75 35 0 187 76Number missing or multiple answer 3 2 1 3 1 1 1 2 0 0 3 3 0 0 2 0 1 0 1 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 260 222 140 104 66 117 50 132 73 29 224 130 72 50 150 75 34 0 186 74
98.9% 99.1% 99.3% 97.2% 98.5% 99.2% 98.0% 98.5% 100.0% 100.0% 98.7% 97.7% 100.0% 100.0% 98.7% 100.0% 97.1% --- 99.5% 97.4%Yes 205 179 110 80 54 89 44 102 56 26 173 104 55 40 115 61 28 0 146 59
78.8% 80.6% 78.6% 76.9% 81.8% 76.1% 88.0% 77.3% 76.7% 89.7% 77.2% 80.0% 76.4% 80.0% 76.7% 81.3% 82.4% --- 78.5% 79.7%No 55 43 30 24 12 28 6 30 17 3 51 26 17 10 35 14 6 0 40 15
21.2% 19.4% 21.4% 23.1% 18.2% 23.9% 12.0% 22.7% 23.3% 10.3% 22.8% 20.0% 23.6% 20.0% 23.3% 18.7% 17.6% --- 21.5% 20.3%Significantly different from column:*
5 or
mor
e
In the last 6 months, did you and your child's doctor or other health provider talk about specific things you could do to prevent illness in your child?
Base: All respondents whose child went to a doctor's office/clinic (Q7)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-6
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 9
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 263 224 141 107 67 118 51 134 73 29 227 133 72 50 152 75 35 0 187 76Number missing or multiple answer 3 3 1 2 1 1 0 2 1 0 3 1 2 0 2 0 1 0 3 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 260 221 140 105 66 117 51 132 72 29 224 132 70 50 150 75 34 0 184 76
98.9% 98.7% 99.3% 98.1% 98.5% 99.2% 100.0% 98.5% 98.6% 100.0% 98.7% 99.2% 97.2% 100.0% 98.7% 100.0% 97.1% --- 98.4% 100.0%Never 2 2 1 1 1 0 0 2 0 0 2 0 1 1 2 0 0 0 1 1
0.8% 0.9% 0.7% 1.0% 1.5% 0.0% 0.0% 1.5% 0.0% 0.0% 0.9% 0.0% 1.4% 2.0% 1.3% 0.0% 0.0% --- 0.5% 1.3%Sometimes 14 13 6 9 1 6 3 8 3 1 12 6 6 1 8 5 1 0 10 4
5.4% 5.9% 4.3% 8.6% 1.5% 5.1% 5.9% 6.1% 4.2% 3.4% 5.4% 4.5% 8.6% 2.0% 5.3% 6.7% 2.9% --- 5.4% 5.3%Usually 33 28 18 13 9 17 8 15 9 3 28 12 12 8 17 12 4 0 22 11
12.7% 12.7% 12.9% 12.4% 13.6% 14.5% 15.7% 11.4% 12.5% 10.3% 12.5% 9.1% 17.1% 16.0% 11.3% 16.0% 11.8% --- 12.0% 14.5%Always 211 178 115 82 55 94 40 107 60 25 182 114 51 40 123 58 29 0 151 60
81.2% 80.5% 82.1% 78.1% 83.3% 80.3% 78.4% 81.1% 83.3% 86.2% 81.3% 86.4% 72.9% 80.0% 82.0% 77.3% 85.3% --- 82.1% 78.9%Significantly different from column:* M LUsually or Always 244 206 133 95 64 111 48 122 69 28 210 126 63 48 140 70 33 0 173 71
93.8% 93.2% 95.0% 90.5% 97.0% 94.9% 94.1% 92.4% 95.8% 96.6% 93.8% 95.5% 90.0% 96.0% 93.3% 93.3% 97.1% --- 94.0% 93.4%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often did you have your questions answered by your child’s doctors or other health providers?
Base: All respondents whose child went to a doctor's office/clinic (Q7)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-7
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 10
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 263 224 141 107 67 118 51 134 73 29 227 133 72 50 152 75 35 0 187 76Number missing or multiple answer 3 3 0 1 0 1 0 2 1 0 3 3 0 0 2 0 1 0 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 260 221 141 106 67 117 51 132 72 29 224 130 72 50 150 75 34 0 185 75
98.9% 98.7% 100.0% 99.1% 100.0% 99.2% 100.0% 98.5% 98.6% 100.0% 98.7% 97.7% 100.0% 100.0% 98.7% 100.0% 97.1% --- 98.9% 98.7%Yes 131 122 76 52 33 55 27 63 39 14 115 69 31 26 71 36 24 0 82 49
50.4% 55.2% 53.9% 49.1% 49.3% 47.0% 52.9% 47.7% 54.2% 48.3% 51.3% 53.1% 43.1% 52.0% 47.3% 48.0% 70.6% --- 44.3% 65.3%No 129 99 65 54 34 62 24 69 33 15 109 61 41 24 79 39 10 0 103 26
49.6% 44.8% 46.1% 50.9% 50.7% 53.0% 47.1% 52.3% 45.8% 51.7% 48.7% 46.9% 56.9% 48.0% 52.7% 52.0% 29.4% --- 55.7% 34.7%Significantly different from column:* Q Q OP T S
5 or
mor
e
In the last 6 months, did you and your child's doctor or other health provider talk about starting or stopping a prescription medicine for your child?
Base: All respondents whose child went to a doctor's office/clinic (Q7)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-8
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 11
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 131 122 76 52 33 55 27 63 39 14 115 69 31 26 71 36 24 0 82 49Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 131 122 76 52 33 55 27 63 39 14 115 69 31 26 71 36 24 0 82 49
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0%Yes 122 114 72 50 32 53 24 59 37 14 107 63 29 25 65 35 22 0 75 47
93.1% 93.4% 94.7% 96.2% 97.0% 96.4% 88.9% 93.7% 94.9% 100.0% 93.0% 91.3% 93.5% 96.2% 91.5% 97.2% 91.7% --- 91.5% 95.9%No 9 8 4 2 1 2 3 4 2 0 8 6 2 1 6 1 2 0 7 2
6.9% 6.6% 5.3% 3.8% 3.0% 3.6% 11.1% 6.3% 5.1% 0.0% 7.0% 8.7% 6.5% 3.8% 8.5% 2.8% 8.3% --- 8.5% 4.1%Significantly different from column:*
5 or
mor
e
Did you and a doctor or other health provider talk about the reasons you might want your child to take a medicine?
Base: All respondents whose child went to a doctor's office/clinic to get care and whose doctor talked about starting/stopping medication (Q7 & Q10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-9
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 12
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 131 122 76 52 33 55 27 63 39 14 115 69 31 26 71 36 24 0 82 49Number missing or multiple answer 1 1 1 1 0 1 0 1 0 0 1 1 0 0 0 1 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 130 121 75 51 33 54 27 62 39 14 114 68 31 26 71 35 24 0 81 49
99.2% 99.2% 98.7% 98.1% 100.0% 98.2% 100.0% 98.4% 100.0% 100.0% 99.1% 98.6% 100.0% 100.0% 100.0% 97.2% 100.0% --- 98.8% 100.0%Yes 100 95 59 38 25 48 19 49 30 12 86 49 26 21 52 28 20 0 58 42
76.9% 78.5% 78.7% 74.5% 75.8% 88.9% 70.4% 79.0% 76.9% 85.7% 75.4% 72.1% 83.9% 80.8% 73.2% 80.0% 83.3% --- 71.6% 85.7%No 30 26 16 13 8 6 8 13 9 2 28 19 5 5 19 7 4 0 23 7
23.1% 21.5% 21.3% 25.5% 24.2% 11.1% 29.6% 21.0% 23.1% 14.3% 24.6% 27.9% 16.1% 19.2% 26.8% 20.0% 16.7% --- 28.4% 14.3%Significantly different from column:*
5 or
mor
e
Did you and a doctor or other health provider talk about the reasons you might not want your child to take a medicine?
Base: All respondents whose child went to a doctor's office/clinic to get care and whose doctor talked about starting/stopping medication (Q7 & Q10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-10
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 13
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 131 122 76 52 33 55 27 63 39 14 115 69 31 26 71 36 24 0 82 49Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 131 122 76 52 33 55 27 63 39 14 115 69 31 26 71 36 24 0 82 49
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0%Yes 115 108 69 47 28 51 22 56 35 12 101 59 27 24 64 33 18 0 71 44
87.8% 88.5% 90.8% 90.4% 84.8% 92.7% 81.5% 88.9% 89.7% 85.7% 87.8% 85.5% 87.1% 92.3% 90.1% 91.7% 75.0% --- 86.6% 89.8%No 16 14 7 5 5 4 5 7 4 2 14 10 4 2 7 3 6 0 11 5
12.2% 11.5% 9.2% 9.6% 15.2% 7.3% 18.5% 11.1% 10.3% 14.3% 12.2% 14.5% 12.9% 7.7% 9.9% 8.3% 25.0% --- 13.4% 10.2%Significantly different from column:*
5 or
mor
e
When you talked about your child starting or stopping a prescription medicine, did a doctor or other health provider ask you what you thought was best for your child?
Base: All respondents whose child went to a doctor's office/clinic to get care and whose doctor talked about starting/stopping medication (Q7 & Q10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-11
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 14
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 263 224 141 107 67 118 51 134 73 29 227 133 72 50 152 75 35 0 187 76Number missing or multiple answer 2 2 1 1 1 1 0 2 0 0 2 1 1 0 2 0 0 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 261 222 140 106 66 117 51 132 73 29 225 132 71 50 150 75 35 0 185 76
99.2% 99.1% 99.3% 99.1% 98.5% 99.2% 100.0% 98.5% 100.0% 100.0% 99.1% 99.2% 98.6% 100.0% 98.7% 100.0% 100.0% --- 98.9% 100.0%1 1 1 0 0 1 0 0 1 0 1 1 0 0 0 0 1 0 0 1
0.4% 0.5% 0.7% 0.0% 0.0% 0.9% 0.0% 0.0% 1.4% 0.0% 0.4% 0.8% 0.0% 0.0% 0.0% 0.0% 2.9% --- 0.0% 1.3%1 1 1 1 1 0 0 0 1 0 0 1 1 0 0 0 1 0 0 1 0
0.4% 0.5% 0.7% 0.9% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 0.4% 0.8% 0.0% 0.0% 0.0% 1.3% 0.0% --- 0.5% 0.0%2 1 1 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1 0 1 0
0.4% 0.5% 0.7% 0.9% 0.0% 0.0% 0.0% 0.0% 1.4% 0.0% 0.4% 0.8% 0.0% 0.0% 0.0% 0.0% 2.9% --- 0.5% 0.0%3 2 1 1 2 0 0 0 1 1 0 2 2 0 0 1 1 0 0 1 1
0.8% 0.5% 0.7% 1.9% 0.0% 0.0% 0.0% 0.8% 1.4% 0.0% 0.9% 1.5% 0.0% 0.0% 0.7% 1.3% 0.0% --- 0.5% 1.3%4 3 3 2 2 1 2 1 2 0 0 3 2 1 0 0 1 2 0 1 2
1.1% 1.4% 1.4% 1.9% 1.5% 1.7% 2.0% 1.5% 0.0% 0.0% 1.3% 1.5% 1.4% 0.0% 0.0% 1.3% 5.7% --- 0.5% 2.6%5 7 5 5 7 4 2 0 6 1 1 6 5 2 0 3 2 2 0 7 0
2.7% 2.3% 3.6% 6.6% 6.1% 1.7% 0.0% 4.5% 1.4% 3.4% 2.7% 3.8% 2.8% 0.0% 2.0% 2.7% 5.7% --- 3.8% 0.0%6 12 12 7 7 3 7 1 9 2 0 11 8 2 2 8 3 1 0 7 5
4.6% 5.4% 5.0% 6.6% 4.5% 6.0% 2.0% 6.8% 2.7% 0.0% 4.9% 6.1% 2.8% 4.0% 5.3% 4.0% 2.9% --- 3.8% 6.6%7 18 16 9 5 7 7 4 10 3 1 16 7 6 3 8 6 4 0 12 6
6.9% 7.2% 6.4% 4.7% 10.6% 6.0% 7.8% 7.6% 4.1% 3.4% 7.1% 5.3% 8.5% 6.0% 5.3% 8.0% 11.4% --- 6.5% 7.9%8 48 38 28 21 11 24 12 19 16 7 40 21 12 13 30 12 6 0 36 12
18.4% 17.1% 20.0% 19.8% 16.7% 20.5% 23.5% 14.4% 21.9% 24.1% 17.8% 15.9% 16.9% 26.0% 20.0% 16.0% 17.1% --- 19.5% 15.8%9 42 37 17 9 5 19 4 22 14 3 38 27 11 3 28 10 4 0 32 10
16.1% 16.7% 12.1% 8.5% 7.6% 16.2% 7.8% 16.7% 19.2% 10.3% 16.9% 20.5% 15.5% 6.0% 18.7% 13.3% 11.4% --- 17.3% 13.2%126 107 68 51 35 55 29 62 34 17 106 57 37 29 72 39 14 0 87 39
48.3% 48.2% 48.6% 48.1% 53.0% 47.0% 56.9% 47.0% 46.6% 58.6% 47.1% 43.2% 52.1% 58.0% 48.0% 52.0% 40.0% --- 47.0% 51.3%NA - Not Applicable
5 or
mor
e
Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all your child’s health care in the last 6 months?
Base: All respondents whose child went to a doctor's office/clinic (Q7)
0 Worst health care possible
10 Best health care possible
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
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are
Than
Usu
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Lim
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Prev
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m D
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Usu
al
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Get
s Sp
ecia
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Get
s Tr
eatm
ent o
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-12
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 14
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 263 224 141 107 67 118 51 134 73 29 227 133 72 50 152 75 35 0 187 76Number missing or multiple answer 2 2 1 1 1 1 0 2 0 0 2 1 1 0 2 0 0 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 261 222 140 106 66 117 51 132 73 29 225 132 71 50 150 75 35 0 185 76
99.2% 99.1% 99.3% 99.1% 98.5% 99.2% 100.0% 98.5% 100.0% 100.0% 99.1% 99.2% 98.6% 100.0% 98.7% 100.0% 100.0% --- 98.9% 100.0%0 to 4 8 7 6 6 1 3 1 4 3 0 8 7 1 0 1 3 4 0 4 4
3.1% 3.2% 4.3% 5.7% 1.5% 2.6% 2.0% 3.0% 4.1% 0.0% 3.6% 5.3% 1.4% 0.0% 0.7% 4.0% 11.4% --- 2.2% 5.3%5 7 5 5 7 4 2 0 6 1 1 6 5 2 0 3 2 2 0 7 0
2.7% 2.3% 3.6% 6.6% 6.1% 1.7% 0.0% 4.5% 1.4% 3.4% 2.7% 3.8% 2.8% 0.0% 2.0% 2.7% 5.7% --- 3.8% 0.0%6 or 7 30 28 16 12 10 14 5 19 5 1 27 15 8 5 16 9 5 0 19 11
11.5% 12.6% 11.4% 11.3% 15.2% 12.0% 9.8% 14.4% 6.8% 3.4% 12.0% 11.4% 11.3% 10.0% 10.7% 12.0% 14.3% --- 10.3% 14.5%8 to 10 216 182 113 81 51 98 45 103 64 27 184 105 60 45 130 61 24 0 155 61
82.8% 82.0% 80.7% 76.4% 77.3% 83.8% 88.2% 78.0% 87.7% 93.1% 81.8% 79.5% 84.5% 90.0% 86.7% 81.3% 68.6% --- 83.8% 80.3%Significantly different from column:* Q O
27 24 18 20 8 12 2 19 6 1 25 20 5 2 12 8 7 0 18 910.3% 10.8% 12.9% 18.9% 12.1% 10.3% 3.9% 14.4% 8.2% 3.4% 11.1% 15.2% 7.0% 4.0% 8.0% 10.7% 20.0% --- 9.7% 11.8%
66 54 37 26 18 31 16 29 19 8 56 28 18 16 38 18 10 0 48 1825.3% 24.3% 26.4% 24.5% 27.3% 26.5% 31.4% 22.0% 26.0% 27.6% 24.9% 21.2% 25.4% 32.0% 25.3% 24.0% 28.6% --- 25.9% 23.7%
168 144 85 60 40 74 33 84 48 20 144 84 48 32 100 49 18 0 119 4964.4% 64.9% 60.7% 56.6% 60.6% 63.2% 64.7% 63.6% 65.8% 69.0% 64.0% 63.6% 67.6% 64.0% 66.7% 65.3% 51.4% --- 64.3% 64.5%
Significantly different from column:*
NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
5 or
mor
e
Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all your child’s health care in the last 6 months?
Base: All respondents whose child went to a doctor's office/clinic (Q7)
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Health Status Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race
Chronic-13
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 15
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 263 224 141 107 67 118 51 134 73 29 227 133 72 50 152 75 35 0 187 76Number missing or multiple answer 3 3 1 1 1 2 0 3 0 0 3 2 1 0 3 0 0 0 3 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 260 221 140 106 66 116 51 131 73 29 224 131 71 50 149 75 35 0 184 76
98.9% 98.7% 99.3% 99.1% 98.5% 98.3% 100.0% 97.8% 100.0% 100.0% 98.7% 98.5% 98.6% 100.0% 98.0% 100.0% 100.0% --- 98.4% 100.0%Never 1 1 1 1 0 0 0 0 1 0 1 1 0 0 0 0 1 0 1 0
0.4% 0.5% 0.7% 0.9% 0.0% 0.0% 0.0% 0.0% 1.4% 0.0% 0.4% 0.8% 0.0% 0.0% 0.0% 0.0% 2.9% --- 0.5% 0.0%Sometimes 23 20 15 16 7 13 2 12 7 0 21 14 3 5 9 6 8 0 12 11
8.8% 9.0% 10.7% 15.1% 10.6% 11.2% 3.9% 9.2% 9.6% 0.0% 9.4% 10.7% 4.2% 10.0% 6.0% 8.0% 22.9% --- 6.5% 14.5%Usually 60 50 32 22 17 22 15 25 18 6 53 31 18 9 33 22 5 0 42 18
23.1% 22.6% 22.9% 20.8% 25.8% 19.0% 29.4% 19.1% 24.7% 20.7% 23.7% 23.7% 25.4% 18.0% 22.1% 29.3% 14.3% --- 22.8% 23.7%Always 176 150 92 67 42 81 34 94 47 23 149 85 50 36 107 47 21 0 129 47
67.7% 67.9% 65.7% 63.2% 63.6% 69.8% 66.7% 71.8% 64.4% 79.3% 66.5% 64.9% 70.4% 72.0% 71.8% 62.7% 60.0% --- 70.1% 61.8%Significantly different from column:*Usually or Always 236 200 124 89 59 103 49 119 65 29 202 116 68 45 140 69 26 0 171 65
90.8% 90.5% 88.6% 84.0% 89.4% 88.8% 96.1% 90.8% 89.0% 100.0% 90.2% 88.5% 95.8% 90.0% 94.0% 92.0% 74.3% --- 92.9% 85.5%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often was it easy to get the care, tests, or treatment your child needed?
Base: All respondents whose child went to a doctor's office/clinic (Q7)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
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Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Hispanic Status Child's Race Child's Health Status Child's Doctor Visits in
Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age
Chronic-14
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 16
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 4 3 3 2 3 4 0 3 1 0 4 1 3 0 2 1 1 1 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 302 253 160 122 77 132 60 149 86 32 262 149 87 57 171 86 44 31 185 75
98.7% 98.8% 98.2% 98.4% 96.3% 97.1% 100.0% 98.0% 98.9% 100.0% 98.5% 99.3% 96.7% 100.0% 98.8% 98.9% 97.8% 96.9% 98.9% 98.7%Yes 254 216 138 104 62 115 30 141 77 26 221 125 76 46 145 74 34 22 164 58
84.1% 85.4% 86.3% 85.2% 80.5% 87.1% 50.0% 94.6% 89.5% 81.3% 84.4% 83.9% 87.4% 80.7% 84.8% 86.0% 77.3% 71.0% 88.6% 77.3%No 48 37 22 18 15 17 30 8 9 6 41 24 11 11 26 12 10 9 21 17
15.9% 14.6% 13.8% 14.8% 19.5% 12.9% 50.0% 5.4% 10.5% 18.8% 15.6% 16.1% 12.6% 19.3% 15.2% 14.0% 22.7% 29.0% 11.4% 22.7%Significantly different from column:* HI G G T S
5 or
mor
e
Is your child now enrolled in any kind of school or daycare?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-15
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 17
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 254 216 138 104 62 115 30 141 77 26 221 125 76 46 145 74 34 22 164 58Number missing or multiple answer 5 4 3 3 4 4 1 4 0 0 5 3 1 1 4 1 0 0 3 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 249 212 135 101 58 111 29 137 77 26 216 122 75 45 141 73 34 22 161 57
98.0% 98.1% 97.8% 97.1% 93.5% 96.5% 96.7% 97.2% 100.0% 100.0% 97.7% 97.6% 98.7% 97.8% 97.2% 98.6% 100.0% 100.0% 98.2% 98.3%Yes 58 46 44 31 15 28 6 35 16 7 50 28 16 13 26 15 17 4 30 20
23.3% 21.7% 32.6% 30.7% 25.9% 25.2% 20.7% 25.5% 20.8% 26.9% 23.1% 23.0% 21.3% 28.9% 18.4% 20.5% 50.0% 18.2% 18.6% 35.1%No 191 166 91 70 43 83 23 102 61 19 166 94 59 32 115 58 17 18 131 37
76.7% 78.3% 67.4% 69.3% 74.1% 74.8% 79.3% 74.5% 79.2% 73.1% 76.9% 77.0% 78.7% 71.1% 81.6% 79.5% 50.0% 81.8% 81.4% 64.9%Significantly different from column:* C B Q Q OP T S
5 or
mor
e
In the last 6 months, did you need your child’s doctors or other health providers to contact a school or daycare center about your child’s health or health care?
Base: All respondents whose child is enrolled in school or daycare (Q16)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
e M
edic
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are
Than
Usu
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Lim
ited/
Prev
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m D
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Usu
al
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Get
s Sp
ecia
l Th
erap
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Get
s Tr
eatm
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-16
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 18
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 58 46 44 31 15 28 6 35 16 7 50 28 16 13 26 15 17 4 30 20Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 58 46 44 31 15 28 6 35 16 7 50 28 16 13 26 15 17 4 30 20
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 54 42 42 29 15 26 6 31 16 7 46 27 15 11 25 13 16 3 28 19
93.1% 91.3% 95.5% 93.5% 100.0% 92.9% 100.0% 88.6% 100.0% 100.0% 92.0% 96.4% 93.8% 84.6% 96.2% 86.7% 94.1% 75.0% 93.3% 95.0%No 4 4 2 2 0 2 0 4 0 0 4 1 1 2 1 2 1 1 2 1
6.9% 8.7% 4.5% 6.5% 0.0% 7.1% 0.0% 11.4% 0.0% 0.0% 8.0% 3.6% 6.3% 15.4% 3.8% 13.3% 5.9% 25.0% 6.7% 5.0%Significantly different from column:*
5 or
mor
e
In the last 6 months, did you get the help you needed from your child’s doctors or other health providers in contacting your child’s school or daycare?
Base: All respondents whose child is enrolled in school or daycare and needed their child's doctor/health provider to contact school/daycare center about their child's health (Q16 & Q17)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
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Mor
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edic
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are
Than
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ited/
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Get
s Tr
eatm
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-17
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 19
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 3 3 3 1 2 2 0 2 0 1 2 1 1 0 1 2 0 0 3 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 303 253 160 123 78 134 60 150 87 31 264 149 89 57 172 85 45 32 184 76
99.0% 98.8% 98.2% 99.2% 97.5% 98.5% 100.0% 98.7% 100.0% 96.9% 99.2% 99.3% 98.9% 100.0% 99.4% 97.7% 100.0% 100.0% 98.4% 100.0%Yes 32 31 23 19 11 10 11 12 8 4 27 6 18 7 10 8 14 2 18 11
10.6% 12.3% 14.4% 15.4% 14.1% 7.5% 18.3% 8.0% 9.2% 12.9% 10.2% 4.0% 20.2% 12.3% 5.8% 9.4% 31.1% 6.3% 9.8% 14.5%No 271 222 137 104 67 124 49 138 79 27 237 143 71 50 162 77 31 30 166 65
89.4% 87.7% 85.6% 84.6% 85.9% 92.5% 81.7% 92.0% 90.8% 87.1% 89.8% 96.0% 79.8% 87.7% 94.2% 90.6% 68.9% 93.8% 90.2% 85.5%Significantly different from column:* F D H G M L Q P
5 or
mor
e
In the last 6 months, did you get or try to get any special medical equipment or devices for your child?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
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are
Than
Usu
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Lim
ited/
Prev
ente
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m D
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al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-18
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 20
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 32 31 23 19 11 10 11 12 8 4 27 6 18 7 10 8 14 2 18 11Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 32 31 23 19 11 10 11 12 8 4 27 6 18 7 10 8 14 2 18 11
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 4 4 4 2 1 2 0 1 3 0 4 2 1 1 0 0 4 1 1 2
12.5% 12.9% 17.4% 10.5% 9.1% 20.0% 0.0% 8.3% 37.5% 0.0% 14.8% 33.3% 5.6% 14.3% 0.0% 0.0% 28.6% 50.0% 5.6% 18.2%Sometimes 2 2 2 2 2 2 1 1 0 0 2 0 1 1 1 0 1 0 1 1
6.3% 6.5% 8.7% 10.5% 18.2% 20.0% 9.1% 8.3% 0.0% 0.0% 7.4% 0.0% 5.6% 14.3% 10.0% 0.0% 7.1% 0.0% 5.6% 9.1%Usually 4 4 2 2 2 1 2 2 0 1 3 0 3 1 2 2 0 0 2 2
12.5% 12.9% 8.7% 10.5% 18.2% 10.0% 18.2% 16.7% 0.0% 25.0% 11.1% 0.0% 16.7% 14.3% 20.0% 25.0% 0.0% 0.0% 11.1% 18.2%Always 22 21 15 13 6 5 8 8 5 3 18 4 13 4 7 6 9 1 14 6
68.8% 67.7% 65.2% 68.4% 54.5% 50.0% 72.7% 66.7% 62.5% 75.0% 66.7% 66.7% 72.2% 57.1% 70.0% 75.0% 64.3% 50.0% 77.8% 54.5%Significantly different from column:*Usually or Always 26 25 17 15 8 6 10 10 5 4 21 4 16 5 9 8 9 1 16 8
81.3% 80.6% 73.9% 78.9% 72.7% 60.0% 90.9% 83.3% 62.5% 100.0% 77.8% 66.7% 88.9% 71.4% 90.0% 100.0% 64.3% 50.0% 88.9% 72.7%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often was it easy to get special medical equipment or devices for your child?
Base: All respondents who got or tried to get special medical equipment or device for their child (Q19)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
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edic
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are
Than
Usu
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Lim
ited/
Prev
ente
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m D
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Usu
al
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s Sp
ecia
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Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-19
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 21
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 32 31 23 19 11 10 11 12 8 4 27 6 18 7 10 8 14 2 18 11Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 32 31 23 19 11 10 11 12 8 4 27 6 18 7 10 8 14 2 18 11
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 26 25 19 17 10 8 9 10 6 3 22 5 15 5 9 6 11 2 15 8
81.3% 80.6% 82.6% 89.5% 90.9% 80.0% 81.8% 83.3% 75.0% 75.0% 81.5% 83.3% 83.3% 71.4% 90.0% 75.0% 78.6% 100.0% 83.3% 72.7%No 6 6 4 2 1 2 2 2 2 1 5 1 3 2 1 2 3 0 3 3
18.8% 19.4% 17.4% 10.5% 9.1% 20.0% 18.2% 16.7% 25.0% 25.0% 18.5% 16.7% 16.7% 28.6% 10.0% 25.0% 21.4% 0.0% 16.7% 27.3%Significantly different from column:*
5 or
mor
e
Did anyone from your child’s health plan, doctor’s office, or clinic help you get special medical equipment or devices for your child?
Base: All respondents who got or tried to get special medical equipment or device for their child (Q19)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
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iptio
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edic
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Mor
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edic
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are
Than
Usu
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Lim
ited/
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Usu
al
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eatm
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-20
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 22
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 6 6 3 2 2 2 0 5 0 1 5 2 3 0 4 2 0 0 3 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 300 250 160 122 78 134 60 147 87 31 261 148 87 57 169 85 45 32 184 73
98.0% 97.7% 98.2% 98.4% 97.5% 98.5% 100.0% 96.7% 100.0% 96.9% 98.1% 98.7% 96.7% 100.0% 97.7% 97.7% 100.0% 100.0% 98.4% 96.1%Yes 66 41 54 44 52 42 23 32 10 6 58 28 20 16 26 21 19 4 31 26
22.0% 16.4% 33.8% 36.1% 66.7% 31.3% 38.3% 21.8% 11.5% 19.4% 22.2% 18.9% 23.0% 28.1% 15.4% 24.7% 42.2% 12.5% 16.8% 35.6%No 234 209 106 78 26 92 37 115 77 25 203 120 67 41 143 64 26 28 153 47
78.0% 83.6% 66.3% 63.9% 33.3% 68.7% 61.7% 78.2% 88.5% 80.6% 77.8% 81.1% 77.0% 71.9% 84.6% 75.3% 57.8% 87.5% 83.2% 64.4%Significantly different from column:* CDEF BE BE BCDF BE HI GI GH Q Q OP T T RS
5 or
mor
e
In the last 6 months, did you get or try to get special therapy such as physical, occupational, or speech therapy for your child?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
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edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
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Usu
al
Thin
gs
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s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-21
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 23
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 66 41 54 44 52 42 23 32 10 6 58 28 20 16 26 21 19 4 31 26Number missing or multiple answer 1 1 1 1 0 1 0 1 0 0 1 1 0 0 0 1 0 0 0 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 65 40 53 43 52 41 23 31 10 6 57 27 20 16 26 20 19 4 31 25
98.5% 97.6% 98.1% 97.7% 100.0% 97.6% 100.0% 96.9% 100.0% 100.0% 98.3% 96.4% 100.0% 100.0% 100.0% 95.2% 100.0% 100.0% 100.0% 96.2%Never 12 9 11 9 7 7 3 7 2 0 11 4 7 1 3 6 3 0 7 5
18.5% 22.5% 20.8% 20.9% 13.5% 17.1% 13.0% 22.6% 20.0% 0.0% 19.3% 14.8% 35.0% 6.3% 11.5% 30.0% 15.8% 0.0% 22.6% 20.0%Sometimes 3 2 2 2 3 2 2 0 1 1 2 1 0 2 1 2 0 0 1 2
4.6% 5.0% 3.8% 4.7% 5.8% 4.9% 8.7% 0.0% 10.0% 16.7% 3.5% 3.7% 0.0% 12.5% 3.8% 10.0% 0.0% 0.0% 3.2% 8.0%Usually 13 8 9 7 10 10 4 6 3 1 12 6 5 2 5 5 3 1 5 7
20.0% 20.0% 17.0% 16.3% 19.2% 24.4% 17.4% 19.4% 30.0% 16.7% 21.1% 22.2% 25.0% 12.5% 19.2% 25.0% 15.8% 25.0% 16.1% 28.0%Always 37 21 31 25 32 22 14 18 4 4 32 16 8 11 17 7 13 3 18 11
56.9% 52.5% 58.5% 58.1% 61.5% 53.7% 60.9% 58.1% 40.0% 66.7% 56.1% 59.3% 40.0% 68.8% 65.4% 35.0% 68.4% 75.0% 58.1% 44.0%Significantly different from column:* P OQ PUsually or Always 50 29 40 32 42 32 18 24 7 5 44 22 13 13 22 12 16 4 23 18
76.9% 72.5% 75.5% 74.4% 80.8% 78.0% 78.3% 77.4% 70.0% 83.3% 77.2% 81.5% 65.0% 81.3% 84.6% 60.0% 84.2% 100.0% 74.2% 72.0%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often was it easy to get this therapy for your child?
Base: All respondents who got or tried to get special therapy for their child (Q22)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
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iptio
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edic
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Mor
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edic
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are
Than
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Lim
ited/
Prev
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m D
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Usu
al
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ecia
l Th
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s Tr
eatm
ent o
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-22
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 24
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 66 41 54 44 52 42 23 32 10 6 58 28 20 16 26 21 19 4 31 26Number missing or multiple answer 2 2 2 1 1 2 0 1 1 0 2 1 1 0 0 1 1 0 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 64 39 52 43 51 40 23 31 9 6 56 27 19 16 26 20 18 4 30 25
97.0% 95.1% 96.3% 97.7% 98.1% 95.2% 100.0% 96.9% 90.0% 100.0% 96.6% 96.4% 95.0% 100.0% 100.0% 95.2% 94.7% 100.0% 96.8% 96.2%Yes 48 29 38 32 41 30 21 18 8 5 41 19 13 14 18 15 15 3 20 21
75.0% 74.4% 73.1% 74.4% 80.4% 75.0% 91.3% 58.1% 88.9% 83.3% 73.2% 70.4% 68.4% 87.5% 69.2% 75.0% 83.3% 75.0% 66.7% 84.0%No 16 10 14 11 10 10 2 13 1 1 15 8 6 2 8 5 3 1 10 4
25.0% 25.6% 26.9% 25.6% 19.6% 25.0% 8.7% 41.9% 11.1% 16.7% 26.8% 29.6% 31.6% 12.5% 30.8% 25.0% 16.7% 25.0% 33.3% 16.0%Significantly different from column:* H G
5 or
mor
e
Did anyone from your child’s health plan, doctor’s office, or clinic help you get this therapy for your child?
Base: All respondents who got or tried to get special therapy for their child (Q22)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
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edic
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are
Than
Usu
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Lim
ited/
Prev
ente
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m D
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Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-23
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 25
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 4 4 3 1 3 3 1 2 0 1 3 1 2 0 1 2 1 0 3 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 302 252 160 123 77 133 59 150 87 31 263 149 88 57 172 85 44 32 184 75
98.7% 98.4% 98.2% 99.2% 96.3% 97.8% 98.3% 98.7% 100.0% 96.9% 98.9% 99.3% 97.8% 100.0% 99.4% 97.7% 97.8% 100.0% 98.4% 98.7%Yes 117 91 84 55 39 99 11 64 41 10 105 65 31 21 65 30 22 12 63 36
38.7% 36.1% 52.5% 44.7% 50.6% 74.4% 18.6% 42.7% 47.1% 32.3% 39.9% 43.6% 35.2% 36.8% 37.8% 35.3% 50.0% 37.5% 34.2% 48.0%No 185 161 76 68 38 34 48 86 46 21 158 84 57 36 107 55 22 20 121 39
61.3% 63.9% 47.5% 55.3% 49.4% 25.6% 81.4% 57.3% 52.9% 67.7% 60.1% 56.4% 64.8% 63.2% 62.2% 64.7% 50.0% 62.5% 65.8% 52.0%Significantly different from column:* CEF BF F BF BCDE HI G G T S
5 or
mor
e
In the last 6 months, did you get or try to get treatment or counseling for your child for an emotional, developmental, or behavioral problem?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
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m D
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Usu
al
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Get
s Sp
ecia
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Get
s Tr
eatm
ent o
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-24
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 26
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 117 91 84 55 39 99 11 64 41 10 105 65 31 21 65 30 22 12 63 36Number missing or multiple answer 2 1 0 0 1 2 0 1 1 0 2 1 1 0 2 0 0 0 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 115 90 84 55 38 97 11 63 40 10 103 64 30 21 63 30 22 12 62 35
98.3% 98.9% 100.0% 100.0% 97.4% 98.0% 100.0% 98.4% 97.6% 100.0% 98.1% 98.5% 96.8% 100.0% 96.9% 100.0% 100.0% 100.0% 98.4% 97.2%Never 13 10 9 6 6 11 1 7 5 1 12 8 3 2 6 6 1 4 7 1
11.3% 11.1% 10.7% 10.9% 15.8% 11.3% 9.1% 11.1% 12.5% 10.0% 11.7% 12.5% 10.0% 9.5% 9.5% 20.0% 4.5% 33.3% 11.3% 2.9%Sometimes 15 11 10 6 5 14 1 8 6 1 13 5 5 5 6 3 6 2 6 6
13.0% 12.2% 11.9% 10.9% 13.2% 14.4% 9.1% 12.7% 15.0% 10.0% 12.6% 7.8% 16.7% 23.8% 9.5% 10.0% 27.3% 16.7% 9.7% 17.1%Usually 17 16 13 11 4 15 0 9 8 1 15 8 6 3 4 8 5 2 10 5
14.8% 17.8% 15.5% 20.0% 10.5% 15.5% 0.0% 14.3% 20.0% 10.0% 14.6% 12.5% 20.0% 14.3% 6.3% 26.7% 22.7% 16.7% 16.1% 14.3%Always 70 53 52 32 23 57 9 39 21 7 63 43 16 11 47 13 10 4 39 23
60.9% 58.9% 61.9% 58.2% 60.5% 58.8% 81.8% 61.9% 52.5% 70.0% 61.2% 67.2% 53.3% 52.4% 74.6% 43.3% 45.5% 33.3% 62.9% 65.7%Significantly different from column:* PQ O OUsually or Always 87 69 65 43 27 72 9 48 29 8 78 51 22 14 51 21 15 6 49 28
75.7% 76.7% 77.4% 78.2% 71.1% 74.2% 81.8% 76.2% 72.5% 80.0% 75.7% 79.7% 73.3% 66.7% 81.0% 70.0% 68.2% 50.0% 79.0% 80.0%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often was it easy to get this treatment or counseling for your child?
Base: All respondents who got or tried to get treatment for their child's emotional, developmental, or behavioral problem (Q25)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
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Whi
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Afric
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Take
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Mor
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eatm
ent o
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-25
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 27
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 117 91 84 55 39 99 11 64 41 10 105 65 31 21 65 30 22 12 63 36Number missing or multiple answer 3 2 2 2 0 2 0 2 1 0 3 1 2 0 2 1 0 0 0 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 114 89 82 53 39 97 11 62 40 10 102 64 29 21 63 29 22 12 63 33
97.4% 97.8% 97.6% 96.4% 100.0% 98.0% 100.0% 96.9% 97.6% 100.0% 97.1% 98.5% 93.5% 100.0% 96.9% 96.7% 100.0% 100.0% 100.0% 91.7%Yes 74 56 53 37 29 59 9 42 22 6 66 45 14 15 46 17 11 5 41 23
64.9% 62.9% 64.6% 69.8% 74.4% 60.8% 81.8% 67.7% 55.0% 60.0% 64.7% 70.3% 48.3% 71.4% 73.0% 58.6% 50.0% 41.7% 65.1% 69.7%No 40 33 29 16 10 38 2 20 18 4 36 19 15 6 17 12 11 7 22 10
35.1% 37.1% 35.4% 30.2% 25.6% 39.2% 18.2% 32.3% 45.0% 40.0% 35.3% 29.7% 51.7% 28.6% 27.0% 41.4% 50.0% 58.3% 34.9% 30.3%Significantly different from column:* M L Q O
5 or
mor
e
Did anyone from your child’s health plan, doctor’s office, or clinic help you get this treatment or counseling for your child?
Base: All respondents who got or tried to get treatment for their child's emotional, developmental, or behavioral problem (Q25)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-26
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 28
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 8 7 5 2 3 5 1 4 2 2 6 4 3 0 3 4 1 1 2 4Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 298 249 158 122 77 131 59 148 85 30 260 146 87 57 170 83 44 31 185 72
97.4% 97.3% 96.9% 98.4% 96.3% 96.3% 98.3% 97.4% 97.7% 93.8% 97.7% 97.3% 96.7% 100.0% 98.3% 95.4% 97.8% 96.9% 98.9% 94.7%Yes 140 117 91 64 44 76 33 63 42 13 125 81 34 21 76 32 32 8 75 51
47.0% 47.0% 57.6% 52.5% 57.1% 58.0% 55.9% 42.6% 49.4% 43.3% 48.1% 55.5% 39.1% 36.8% 44.7% 38.6% 72.7% 25.8% 40.5% 70.8%No 158 132 67 58 33 55 26 85 43 17 135 65 53 36 94 51 12 23 110 21
53.0% 53.0% 42.4% 47.5% 42.9% 42.0% 44.1% 57.4% 50.6% 56.7% 51.9% 44.5% 60.9% 63.2% 55.3% 61.4% 27.3% 74.2% 59.5% 29.2%Significantly different from column:* CF B B MN L L Q Q OP T T RS
5 or
mor
e
In the last 6 months, did your child get care from more than one kind of health care provider or use more than one kind of health care service?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-27
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 29
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 140 117 91 64 44 76 33 63 42 13 125 81 34 21 76 32 32 8 75 51Number missing or multiple answer 3 2 2 2 1 3 0 2 1 0 3 2 1 0 1 1 1 0 0 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 137 115 89 62 43 73 33 61 41 13 122 79 33 21 75 31 31 8 75 48
97.9% 98.3% 97.8% 96.9% 97.7% 96.1% 100.0% 96.8% 97.6% 100.0% 97.6% 97.5% 97.1% 100.0% 98.7% 96.9% 96.9% 100.0% 100.0% 94.1%Yes 90 78 61 45 29 47 28 35 25 8 80 50 21 17 48 20 22 3 48 36
65.7% 67.8% 68.5% 72.6% 67.4% 64.4% 84.8% 57.4% 61.0% 61.5% 65.6% 63.3% 63.6% 81.0% 64.0% 64.5% 71.0% 37.5% 64.0% 75.0%No 47 37 28 17 14 26 5 26 16 5 42 29 12 4 27 11 9 5 27 12
34.3% 32.2% 31.5% 27.4% 32.6% 35.6% 15.2% 42.6% 39.0% 38.5% 34.4% 36.7% 36.4% 19.0% 36.0% 35.5% 29.0% 62.5% 36.0% 25.0%Significantly different from column:* HI G G
5 or
mor
e
In the last 6 months, did anyone from your child’s health plan, doctor’s office, or clinic help coordinate your child’s care among these different providers or services?
Base: All respondents whose child got care from more that one kind of health care provider or service (Q28)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-28
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 30
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 1 1 1 0 1 1 0 1 0 0 1 0 1 0 1 0 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 305 255 162 124 79 135 60 151 87 32 265 150 89 57 172 87 45 32 186 76
99.7% 99.6% 99.4% 100.0% 98.8% 99.3% 100.0% 99.3% 100.0% 100.0% 99.6% 100.0% 98.9% 100.0% 99.4% 100.0% 100.0% 100.0% 99.5% 100.0%Yes 298 250 158 121 77 133 59 147 85 32 258 149 84 56 170 84 43 30 182 75
97.7% 98.0% 97.5% 97.6% 97.5% 98.5% 98.3% 97.4% 97.7% 100.0% 97.4% 99.3% 94.4% 98.2% 98.8% 96.6% 95.6% 93.8% 97.8% 98.7%No 7 5 4 3 2 2 1 4 2 0 7 1 5 1 2 3 2 2 4 1
2.3% 2.0% 2.5% 2.4% 2.5% 1.5% 1.7% 2.6% 2.3% 0.0% 2.6% 0.7% 5.6% 1.8% 1.2% 3.4% 4.4% 6.3% 2.2% 1.3%Significantly different from column:*
5 or
mor
e
A personal doctor is the one your child would see if he or she needs a check-up, has a health problem, or gets sick or hurt. Does your child have a personal doctor?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-29
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 31
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 298 250 158 121 77 133 59 147 85 32 258 149 84 56 170 84 43 30 182 75Number missing or multiple answer 11 9 4 5 3 4 1 9 1 1 10 5 5 1 3 7 1 0 4 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 287 241 154 116 74 129 58 138 84 31 248 144 79 55 167 77 42 30 178 73
96.3% 96.4% 97.5% 95.9% 96.1% 97.0% 98.3% 93.9% 98.8% 96.9% 96.1% 96.6% 94.0% 98.2% 98.2% 91.7% 97.7% 100.0% 97.8% 97.3%None 26 15 15 10 7 16 4 10 12 3 23 13 6 7 18 6 2 16 7 2
9.1% 6.2% 9.7% 8.6% 9.5% 12.4% 6.9% 7.2% 14.3% 9.7% 9.3% 9.0% 7.6% 12.7% 10.8% 7.8% 4.8% 53.3% 3.9% 2.7%1 time 51 44 26 22 13 22 10 22 17 6 41 24 14 11 35 8 8 7 39 5
17.8% 18.3% 16.9% 19.0% 17.6% 17.1% 17.2% 15.9% 20.2% 19.4% 16.5% 16.7% 17.7% 20.0% 21.0% 10.4% 19.0% 23.3% 21.9% 6.8%2 75 64 37 24 17 41 12 41 19 9 63 42 20 8 45 21 8 3 64 7
26.1% 26.6% 24.0% 20.7% 23.0% 31.8% 20.7% 29.7% 22.6% 29.0% 25.4% 29.2% 25.3% 14.5% 26.9% 27.3% 19.0% 10.0% 36.0% 9.6%3 46 41 22 22 8 11 8 26 11 5 41 23 14 9 20 19 7 1 36 6
16.0% 17.0% 14.3% 19.0% 10.8% 8.5% 13.8% 18.8% 13.1% 16.1% 16.5% 16.0% 17.7% 16.4% 12.0% 24.7% 16.7% 3.3% 20.2% 8.2%4 31 26 19 13 10 15 6 16 9 2 29 18 9 4 20 7 4 1 21 8
10.8% 10.8% 12.3% 11.2% 13.5% 11.6% 10.3% 11.6% 10.7% 6.5% 11.7% 12.5% 11.4% 7.3% 12.0% 9.1% 9.5% 3.3% 11.8% 11.0%5 to 9 36 31 22 12 10 17 11 17 8 4 32 17 11 7 19 12 5 0 6 30
12.5% 12.9% 14.3% 10.3% 13.5% 13.2% 19.0% 12.3% 9.5% 12.9% 12.9% 11.8% 13.9% 12.7% 11.4% 15.6% 11.9% 0.0% 3.4% 41.1%10 or more times 22 20 13 13 9 7 7 6 8 2 19 7 5 9 10 4 8 2 5 15
7.7% 8.3% 8.4% 11.2% 12.2% 5.4% 12.1% 4.3% 9.5% 6.5% 7.7% 4.9% 6.3% 16.4% 6.0% 5.2% 19.0% 6.7% 2.8% 20.5%2 or more times 210 182 113 84 54 91 44 106 55 22 184 107 59 37 114 63 32 7 132 66
73.2% 75.5% 73.4% 72.4% 73.0% 70.5% 75.9% 76.8% 65.5% 71.0% 74.2% 74.3% 74.7% 67.3% 68.3% 81.8% 76.2% 23.3% 74.2% 90.4%Significantly different from column:* P O ST RT RS
5 or
mor
e
In the last 6 months, how many times did your child visit his or her personal doctor for care?
Base: All respondents whose child has a personal doctor (Q30)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-30
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 32
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 261 226 139 106 67 113 54 128 72 28 225 131 73 48 149 71 40 14 171 71Number missing or multiple answer 1 1 1 0 1 1 0 0 0 1 0 0 0 0 0 1 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 260 225 138 106 66 112 54 128 72 27 225 131 73 48 149 70 40 14 170 71
99.6% 99.6% 99.3% 100.0% 98.5% 99.1% 100.0% 100.0% 100.0% 96.4% 100.0% 100.0% 100.0% 100.0% 100.0% 98.6% 100.0% 100.0% 99.4% 100.0%Never 3 3 2 2 0 2 1 1 1 0 3 3 0 0 1 0 2 0 0 3
1.2% 1.3% 1.4% 1.9% 0.0% 1.8% 1.9% 0.8% 1.4% 0.0% 1.3% 2.3% 0.0% 0.0% 0.7% 0.0% 5.0% 0.0% 0.0% 4.2%Sometimes 9 8 6 6 4 5 1 5 3 0 9 4 2 3 4 3 2 2 4 3
3.5% 3.6% 4.3% 5.7% 6.1% 4.5% 1.9% 3.9% 4.2% 0.0% 4.0% 3.1% 2.7% 6.3% 2.7% 4.3% 5.0% 14.3% 2.4% 4.2%Usually 25 22 13 14 10 11 6 12 6 4 20 10 9 3 11 11 3 2 17 5
9.6% 9.8% 9.4% 13.2% 15.2% 9.8% 11.1% 9.4% 8.3% 14.8% 8.9% 7.6% 12.3% 6.3% 7.4% 15.7% 7.5% 14.3% 10.0% 7.0%Always 223 192 117 84 52 94 46 110 62 23 193 114 62 42 133 56 33 10 149 60
85.8% 85.3% 84.8% 79.2% 78.8% 83.9% 85.2% 85.9% 86.1% 85.2% 85.8% 87.0% 84.9% 87.5% 89.3% 80.0% 82.5% 71.4% 87.6% 84.5%Significantly different from column:*Usually or Always 248 214 130 98 62 105 52 122 68 27 213 124 71 45 144 67 36 12 166 65
95.4% 95.1% 94.2% 92.5% 93.9% 93.8% 96.3% 95.3% 94.4% 100.0% 94.7% 94.7% 97.3% 93.8% 96.6% 95.7% 90.0% 85.7% 97.6% 91.5%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often did your child’s personal doctor explain things about your child's health in a way that was easy to understand?
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-31
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 33
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 261 226 139 106 67 113 54 128 72 28 225 131 73 48 149 71 40 14 171 71Number missing or multiple answer 1 0 1 0 1 1 0 0 1 0 1 0 0 1 1 0 0 1 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 260 226 138 106 66 112 54 128 71 28 224 131 73 47 148 71 40 13 171 71
99.6% 100.0% 99.3% 100.0% 98.5% 99.1% 100.0% 100.0% 98.6% 100.0% 99.6% 100.0% 100.0% 97.9% 99.3% 100.0% 100.0% 92.9% 100.0% 100.0%Never 1 1 1 1 0 1 0 0 1 0 1 1 0 0 0 0 1 0 0 1
0.4% 0.4% 0.7% 0.9% 0.0% 0.9% 0.0% 0.0% 1.4% 0.0% 0.4% 0.8% 0.0% 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% 1.4%Sometimes 12 11 10 9 7 8 2 7 3 1 10 5 4 3 7 2 3 1 6 5
4.6% 4.9% 7.2% 8.5% 10.6% 7.1% 3.7% 5.5% 4.2% 3.6% 4.5% 3.8% 5.5% 6.4% 4.7% 2.8% 7.5% 7.7% 3.5% 7.0%Usually 20 20 10 7 4 9 4 9 7 1 18 10 6 3 9 10 1 2 11 7
7.7% 8.8% 7.2% 6.6% 6.1% 8.0% 7.4% 7.0% 9.9% 3.6% 8.0% 7.6% 8.2% 6.4% 6.1% 14.1% 2.5% 15.4% 6.4% 9.9%Always 227 194 117 89 55 94 48 112 60 26 195 115 63 41 132 59 35 10 154 58
87.3% 85.8% 84.8% 84.0% 83.3% 83.9% 88.9% 87.5% 84.5% 92.9% 87.1% 87.8% 86.3% 87.2% 89.2% 83.1% 87.5% 76.9% 90.1% 81.7%Significantly different from column:*Usually or Always 247 214 127 96 59 103 52 121 67 27 213 125 69 44 141 69 36 12 165 65
95.0% 94.7% 92.0% 90.6% 89.4% 92.0% 96.3% 94.5% 94.4% 96.4% 95.1% 95.4% 94.5% 93.6% 95.3% 97.2% 90.0% 92.3% 96.5% 91.5%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often did your child’s personal doctor listen carefully to you?
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
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Lim
ited/
Prev
ente
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m D
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Usu
al
Thin
gs
Get
s Sp
ecia
l Th
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Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-32
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 34
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 261 226 139 106 67 113 54 128 72 28 225 131 73 48 149 71 40 14 171 71Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 261 226 139 106 67 113 54 128 72 28 225 131 73 48 149 71 40 14 171 71
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 2 2 1 2 0 1 0 1 1 0 2 2 0 0 1 0 1 0 1 1
0.8% 0.9% 0.7% 1.9% 0.0% 0.9% 0.0% 0.8% 1.4% 0.0% 0.9% 1.5% 0.0% 0.0% 0.7% 0.0% 2.5% 0.0% 0.6% 1.4%Sometimes 8 7 7 7 4 6 0 6 2 1 6 4 3 1 4 3 1 1 5 2
3.1% 3.1% 5.0% 6.6% 6.0% 5.3% 0.0% 4.7% 2.8% 3.6% 2.7% 3.1% 4.1% 2.1% 2.7% 4.2% 2.5% 7.1% 2.9% 2.8%Usually 24 22 10 7 8 10 6 9 6 2 21 9 6 6 10 10 4 2 15 7
9.2% 9.7% 7.2% 6.6% 11.9% 8.8% 11.1% 7.0% 8.3% 7.1% 9.3% 6.9% 8.2% 12.5% 6.7% 14.1% 10.0% 14.3% 8.8% 9.9%Always 227 195 121 90 55 96 48 112 63 25 196 116 64 41 134 58 34 11 150 61
87.0% 86.3% 87.1% 84.9% 82.1% 85.0% 88.9% 87.5% 87.5% 89.3% 87.1% 88.5% 87.7% 85.4% 89.9% 81.7% 85.0% 78.6% 87.7% 85.9%Significantly different from column:*Usually or Always 251 217 131 97 63 106 54 121 69 27 217 125 70 47 144 68 38 13 165 68
96.2% 96.0% 94.2% 91.5% 94.0% 93.8% 100.0% 94.5% 95.8% 96.4% 96.4% 95.4% 95.9% 97.9% 96.6% 95.8% 95.0% 92.9% 96.5% 95.8%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often did your child’s personal doctor show respect for what you had to say?
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
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iptio
n M
edic
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Mor
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edic
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are
Than
Usu
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ited/
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m D
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Usu
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ecia
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eatm
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ouns
elin
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-33
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 35
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 261 226 139 106 67 113 54 128 72 28 225 131 73 48 149 71 40 14 171 71Number missing or multiple answer 2 2 2 2 1 1 0 1 1 0 2 1 1 0 1 1 0 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 259 224 137 104 66 112 54 127 71 28 223 130 72 48 148 70 40 14 169 71
99.2% 99.1% 98.6% 98.1% 98.5% 99.1% 100.0% 99.2% 98.6% 100.0% 99.1% 99.2% 98.6% 100.0% 99.3% 98.6% 100.0% 100.0% 98.8% 100.0%Yes 178 160 89 59 28 76 10 97 67 17 156 93 47 33 107 45 25 10 119 46
68.7% 71.4% 65.0% 56.7% 42.4% 67.9% 18.5% 76.4% 94.4% 60.7% 70.0% 71.5% 65.3% 68.8% 72.3% 64.3% 62.5% 71.4% 70.4% 64.8%No 81 64 48 45 38 36 44 30 4 11 67 37 25 15 41 25 15 4 50 25
31.3% 28.6% 35.0% 43.3% 57.6% 32.1% 81.5% 23.6% 5.6% 39.3% 30.0% 28.5% 34.7% 31.3% 27.7% 35.7% 37.5% 28.6% 29.6% 35.2%Significantly different from column:* DE E B BCF E HI GI GH
5 or
mor
e
Is your child able to talk with doctors about his or her health care?
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
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al C
are
Than
Usu
al
Lim
ited/
Prev
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Usu
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Get
s Sp
ecia
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erap
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ouns
elin
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-34
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 36
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 178 160 89 59 28 76 10 97 67 17 156 93 47 33 107 45 25 10 119 46Number missing or multiple answer 2 2 1 1 1 0 0 2 0 0 2 1 0 1 1 1 0 0 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 176 158 88 58 27 76 10 95 67 17 154 92 47 32 106 44 25 10 118 45
98.9% 98.8% 98.9% 98.3% 96.4% 100.0% 100.0% 97.9% 100.0% 100.0% 98.7% 98.9% 100.0% 97.0% 99.1% 97.8% 100.0% 100.0% 99.2% 97.8%Never 2 2 1 2 0 1 0 1 1 0 2 2 0 0 1 0 1 0 1 1
1.1% 1.3% 1.1% 3.4% 0.0% 1.3% 0.0% 1.1% 1.5% 0.0% 1.3% 2.2% 0.0% 0.0% 0.9% 0.0% 4.0% 0.0% 0.8% 2.2%Sometimes 9 9 9 6 2 7 1 5 3 0 8 3 5 1 4 4 1 1 3 5
5.1% 5.7% 10.2% 10.3% 7.4% 9.2% 10.0% 5.3% 4.5% 0.0% 5.2% 3.3% 10.6% 3.1% 3.8% 9.1% 4.0% 10.0% 2.5% 11.1%Usually 26 23 13 10 6 12 4 13 9 3 22 12 8 5 13 7 6 1 18 7
14.8% 14.6% 14.8% 17.2% 22.2% 15.8% 40.0% 13.7% 13.4% 17.6% 14.3% 13.0% 17.0% 15.6% 12.3% 15.9% 24.0% 10.0% 15.3% 15.6%Always 139 124 65 40 19 56 5 76 54 14 122 75 34 26 88 33 17 8 96 32
79.0% 78.5% 73.9% 69.0% 70.4% 73.7% 50.0% 80.0% 80.6% 82.4% 79.2% 81.5% 72.3% 81.3% 83.0% 75.0% 68.0% 80.0% 81.4% 71.1%Significantly different from column:*Usually or Always 165 147 78 50 25 68 9 89 63 17 144 87 42 31 101 40 23 9 114 39
93.8% 93.0% 88.6% 86.2% 92.6% 89.5% 90.0% 93.7% 94.0% 100.0% 93.5% 94.6% 89.4% 96.9% 95.3% 90.9% 92.0% 90.0% 96.6% 86.7%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often did your child’s personal doctor explain things in a way that was easy for your child to understand?
Base: All respondents whose child has a personal doctor, visited their personal doctor to get care, and is able to talk with his/her doctors (Q30, Q31, & Q35)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
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His
pani
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Whi
te
Afric
an-A
mer
ican
Take
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iptio
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edic
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Mor
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Lim
ited/
Prev
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Usu
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s Sp
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eatm
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ouns
elin
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-35
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 37
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 261 226 139 106 67 113 54 128 72 28 225 131 73 48 149 71 40 14 171 71Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 261 226 139 106 67 113 54 128 72 28 225 131 73 48 149 71 40 14 171 71
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 8 7 7 7 4 5 1 4 2 1 7 3 3 1 3 2 3 1 4 3
3.1% 3.1% 5.0% 6.6% 6.0% 4.4% 1.9% 3.1% 2.8% 3.6% 3.1% 2.3% 4.1% 2.1% 2.0% 2.8% 7.5% 7.1% 2.3% 4.2%Sometimes 10 7 5 7 1 4 3 4 3 2 8 5 2 2 5 5 0 0 8 2
3.8% 3.1% 3.6% 6.6% 1.5% 3.5% 5.6% 3.1% 4.2% 7.1% 3.6% 3.8% 2.7% 4.2% 3.4% 7.0% 0.0% 0.0% 4.7% 2.8%Usually 38 32 19 15 10 19 9 19 10 1 34 14 15 8 19 13 6 2 22 13
14.6% 14.2% 13.7% 14.2% 14.9% 16.8% 16.7% 14.8% 13.9% 3.6% 15.1% 10.7% 20.5% 16.7% 12.8% 18.3% 15.0% 14.3% 12.9% 18.3%Always 205 180 108 77 52 85 41 101 57 24 176 109 53 37 122 51 31 11 137 53
78.5% 79.6% 77.7% 72.6% 77.6% 75.2% 75.9% 78.9% 79.2% 85.7% 78.2% 83.2% 72.6% 77.1% 81.9% 71.8% 77.5% 78.6% 80.1% 74.6%Significantly different from column:*Usually or Always 243 212 127 92 62 104 50 120 67 25 210 123 68 45 141 64 37 13 159 66
93.1% 93.8% 91.4% 86.8% 92.5% 92.0% 92.6% 93.8% 93.1% 89.3% 93.3% 93.9% 93.2% 93.8% 94.6% 90.1% 92.5% 92.9% 93.0% 93.0%Significantly different from column:* D B
5 or
mor
e
In the last 6 months, how often did your child’s personal doctor spend enough time with your child?
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
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pani
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Whi
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Afric
an-A
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Take
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iptio
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edic
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Mor
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Than
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elin
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-36
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 38
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 261 226 139 106 67 113 54 128 72 28 225 131 73 48 149 71 40 14 171 71Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 261 226 139 106 67 113 54 128 72 28 225 131 73 48 149 71 40 14 171 71
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 235 205 127 92 60 99 49 118 62 27 201 117 65 45 135 62 37 13 151 66
90.0% 90.7% 91.4% 86.8% 89.6% 87.6% 90.7% 92.2% 86.1% 96.4% 89.3% 89.3% 89.0% 93.8% 90.6% 87.3% 92.5% 92.9% 88.3% 93.0%No 26 21 12 14 7 14 5 10 10 1 24 14 8 3 14 9 3 1 20 5
10.0% 9.3% 8.6% 13.2% 10.4% 12.4% 9.3% 7.8% 13.9% 3.6% 10.7% 10.7% 11.0% 6.3% 9.4% 12.7% 7.5% 7.1% 11.7% 7.0%Significantly different from column:*
5 or
mor
e
In the last 6 months, did your child’s personal doctor talk with you about how your child is feeling, growing, or behaving?
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
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iptio
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edic
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Mor
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edic
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are
Than
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ited/
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Get
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s Tr
eatm
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-37
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 39
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 261 226 139 106 67 113 54 128 72 28 225 131 73 48 149 71 40 14 171 71Number missing or multiple answer 1 1 1 0 1 0 0 0 1 0 1 0 1 0 0 1 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 260 225 138 106 66 113 54 128 71 28 224 131 72 48 149 70 40 14 170 71
99.6% 99.6% 99.3% 100.0% 98.5% 100.0% 100.0% 100.0% 98.6% 100.0% 99.6% 100.0% 98.6% 100.0% 100.0% 98.6% 100.0% 100.0% 99.4% 100.0%Yes 144 122 91 72 45 70 35 68 39 16 126 76 39 24 71 43 30 5 81 56
55.4% 54.2% 65.9% 67.9% 68.2% 61.9% 64.8% 53.1% 54.9% 57.1% 56.3% 58.0% 54.2% 50.0% 47.7% 61.4% 75.0% 35.7% 47.6% 78.9%No 116 103 47 34 21 43 19 60 32 12 98 55 33 24 78 27 10 9 89 15
44.6% 45.8% 34.1% 32.1% 31.8% 38.1% 35.2% 46.9% 45.1% 42.9% 43.8% 42.0% 45.8% 50.0% 52.3% 38.6% 25.0% 64.3% 52.4% 21.1%Significantly different from column:* CDE B B B Q O T S
5 or
mor
e
In the last 6 months, did your child get care from a doctor or other health provider besides his or her personal doctor?
Base: All respondents whose child has a personal doctor and visited their personal doctor to get care (Q30 & Q31)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
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Not
His
pani
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Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
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Prev
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Usu
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ecia
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ouns
elin
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-38
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 40
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 144 122 91 72 45 70 35 68 39 16 126 76 39 24 71 43 30 5 81 56Number missing or multiple answer 3 3 2 0 2 2 0 0 2 1 2 1 0 1 1 1 1 0 1 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 141 119 89 72 43 68 35 68 37 15 124 75 39 23 70 42 29 5 80 54
97.9% 97.5% 97.8% 100.0% 95.6% 97.1% 100.0% 100.0% 94.9% 93.8% 98.4% 98.7% 100.0% 95.8% 98.6% 97.7% 96.7% 100.0% 98.8% 96.4%Never 9 7 6 5 3 5 0 6 3 0 9 6 3 0 5 3 1 1 7 1
6.4% 5.9% 6.7% 6.9% 7.0% 7.4% 0.0% 8.8% 8.1% 0.0% 7.3% 8.0% 7.7% 0.0% 7.1% 7.1% 3.4% 20.0% 8.8% 1.9%Sometimes 11 8 10 10 3 7 1 6 4 0 10 5 5 1 4 5 2 1 6 4
7.8% 6.7% 11.2% 13.9% 7.0% 10.3% 2.9% 8.8% 10.8% 0.0% 8.1% 6.7% 12.8% 4.3% 5.7% 11.9% 6.9% 20.0% 7.5% 7.4%Usually 29 24 14 11 8 16 8 13 8 4 25 13 10 5 13 8 8 0 17 12
20.6% 20.2% 15.7% 15.3% 18.6% 23.5% 22.9% 19.1% 21.6% 26.7% 20.2% 17.3% 25.6% 21.7% 18.6% 19.0% 27.6% 0.0% 21.3% 22.2%Always 92 80 59 46 29 40 26 43 22 11 80 51 21 17 48 26 18 3 50 37
65.2% 67.2% 66.3% 63.9% 67.4% 58.8% 74.3% 63.2% 59.5% 73.3% 64.5% 68.0% 53.8% 73.9% 68.6% 61.9% 62.1% 60.0% 62.5% 68.5%Significantly different from column:*Usually or Always 121 104 73 57 37 56 34 56 30 15 105 64 31 22 61 34 26 3 67 49
85.8% 87.4% 82.0% 79.2% 86.0% 82.4% 97.1% 82.4% 81.1% 100.0% 84.7% 85.3% 79.5% 95.7% 87.1% 81.0% 89.7% 60.0% 83.8% 90.7%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often did your child’s personal doctor seem informed and up-to-date about the care your child got from these doctors or other health providers?
Base: All respondents whose child has a personal doctor, visited their personal doctor, and got care from a doctor/health care provider besides his/her personal doctor (Q30, Q31, & Q39)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
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His
pani
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Afric
an-A
mer
ican
Take
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edic
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Mor
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Than
Usu
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-39
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 41
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 298 250 158 121 77 133 59 147 85 32 258 149 84 56 170 84 43 30 182 75Number missing or multiple answer 4 3 3 2 2 2 0 3 1 0 4 2 2 0 1 3 0 0 3 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 294 247 155 119 75 131 59 144 84 32 254 147 82 56 169 81 43 30 179 74
98.7% 98.8% 98.1% 98.3% 97.4% 98.5% 100.0% 98.0% 98.8% 100.0% 98.4% 98.7% 97.6% 100.0% 99.4% 96.4% 100.0% 100.0% 98.4% 98.7%1 1 1 1 0 1 0 1 0 0 1 1 0 0 0 0 1 0 0 1
0.3% 0.4% 0.6% 0.8% 0.0% 0.8% 0.0% 0.7% 0.0% 0.0% 0.4% 0.7% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 1.4%1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%3 1 1 0 1 0 0 0 1 0 0 1 1 0 0 1 0 0 0 1 0
0.3% 0.4% 0.0% 0.8% 0.0% 0.0% 0.0% 0.7% 0.0% 0.0% 0.4% 0.7% 0.0% 0.0% 0.6% 0.0% 0.0% 0.0% 0.6% 0.0%4 1 1 1 1 0 1 0 0 1 0 1 1 0 0 0 0 1 0 0 1
0.3% 0.4% 0.6% 0.8% 0.0% 0.8% 0.0% 0.0% 1.2% 0.0% 0.4% 0.7% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 1.4%5 9 8 7 8 5 3 3 3 3 1 8 6 2 1 5 2 2 0 6 3
3.1% 3.2% 4.5% 6.7% 6.7% 2.3% 5.1% 2.1% 3.6% 3.1% 3.1% 4.1% 2.4% 1.8% 3.0% 2.5% 4.7% 0.0% 3.4% 4.1%6 4 2 2 1 1 1 2 1 1 0 4 2 2 0 2 1 1 1 3 0
1.4% 0.8% 1.3% 0.8% 1.3% 0.8% 3.4% 0.7% 1.2% 0.0% 1.6% 1.4% 2.4% 0.0% 1.2% 1.2% 2.3% 3.3% 1.7% 0.0%7 16 14 9 7 5 8 3 8 4 3 13 5 3 6 8 5 3 1 10 5
5.4% 5.7% 5.8% 5.9% 6.7% 6.1% 5.1% 5.6% 4.8% 9.4% 5.1% 3.4% 3.7% 10.7% 4.7% 6.2% 7.0% 3.3% 5.6% 6.8%8 30 20 13 12 9 14 11 10 7 6 22 12 10 7 21 6 3 7 20 2
10.2% 8.1% 8.4% 10.1% 12.0% 10.7% 18.6% 6.9% 8.3% 18.8% 8.7% 8.2% 12.2% 12.5% 12.4% 7.4% 7.0% 23.3% 11.2% 2.7%9 40 34 21 18 11 17 6 21 13 2 37 21 11 8 21 10 9 3 28 9
13.6% 13.8% 13.5% 15.1% 14.7% 13.0% 10.2% 14.6% 15.5% 6.3% 14.6% 14.3% 13.4% 14.3% 12.4% 12.3% 20.9% 10.0% 15.6% 12.2%192 166 101 70 44 86 34 99 55 20 167 98 54 34 111 57 23 18 111 53
65.3% 67.2% 65.2% 58.8% 58.7% 65.6% 57.6% 68.8% 65.5% 62.5% 65.7% 66.7% 65.9% 60.7% 65.7% 70.4% 53.5% 60.0% 62.0% 71.6%NA - Not Applicable
5 or
mor
e
Using any number from 0 to 10, where 0 is the worst personal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your child’s personal doctor?
Base: All respondents whose child has a personal doctor (Q30)
0 Worst personal doctor possible
10 Best personal doctor possible
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
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Whi
te
Afric
an-A
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ican
Take
s Pr
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iptio
n M
edic
ine
Mor
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are
Than
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Lim
ited/
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Usu
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elin
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-40
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 41
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 298 250 158 121 77 133 59 147 85 32 258 149 84 56 170 84 43 30 182 75Number missing or multiple answer 4 3 3 2 2 2 0 3 1 0 4 2 2 0 1 3 0 0 3 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 294 247 155 119 75 131 59 144 84 32 254 147 82 56 169 81 43 30 179 74
98.7% 98.8% 98.1% 98.3% 97.4% 98.5% 100.0% 98.0% 98.8% 100.0% 98.4% 98.7% 97.6% 100.0% 99.4% 96.4% 100.0% 100.0% 98.4% 98.7%0 to 4 3 3 2 3 0 2 0 2 1 0 3 3 0 0 1 0 2 0 1 2
1.0% 1.2% 1.3% 2.5% 0.0% 1.5% 0.0% 1.4% 1.2% 0.0% 1.2% 2.0% 0.0% 0.0% 0.6% 0.0% 4.7% 0.0% 0.6% 2.7%5 9 8 7 8 5 3 3 3 3 1 8 6 2 1 5 2 2 0 6 3
3.1% 3.2% 4.5% 6.7% 6.7% 2.3% 5.1% 2.1% 3.6% 3.1% 3.1% 4.1% 2.4% 1.8% 3.0% 2.5% 4.7% 0.0% 3.4% 4.1%6 or 7 20 16 11 8 6 9 5 9 5 3 17 7 5 6 10 6 4 2 13 5
6.8% 6.5% 7.1% 6.7% 8.0% 6.9% 8.5% 6.3% 6.0% 9.4% 6.7% 4.8% 6.1% 10.7% 5.9% 7.4% 9.3% 6.7% 7.3% 6.8%8 to 10 262 220 135 100 64 117 51 130 75 28 226 131 75 49 153 73 35 28 159 64
89.1% 89.1% 87.1% 84.0% 85.3% 89.3% 86.4% 90.3% 89.3% 87.5% 89.0% 89.1% 91.5% 87.5% 90.5% 90.1% 81.4% 93.3% 88.8% 86.5%Significantly different from column:*
16 13 11 12 6 6 5 6 5 1 15 11 4 1 8 3 5 1 10 55.4% 5.3% 7.1% 10.1% 8.0% 4.6% 8.5% 4.2% 6.0% 3.1% 5.9% 7.5% 4.9% 1.8% 4.7% 3.7% 11.6% 3.3% 5.6% 6.8%
46 34 22 19 14 22 14 18 11 9 35 17 13 13 29 11 6 8 30 715.6% 13.8% 14.2% 16.0% 18.7% 16.8% 23.7% 12.5% 13.1% 28.1% 13.8% 11.6% 15.9% 23.2% 17.2% 13.6% 14.0% 26.7% 16.8% 9.5%
232 200 122 88 55 103 40 120 68 22 204 119 65 42 132 67 32 21 139 6278.9% 81.0% 78.7% 73.9% 73.3% 78.6% 67.8% 83.3% 81.0% 68.8% 80.3% 81.0% 79.3% 75.0% 78.1% 82.7% 74.4% 70.0% 77.7% 83.8%
Significantly different from column:* H G
NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
5 or
mor
e
Using any number from 0 to 10, where 0 is the worst personal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your child’s personal doctor?
Base: All respondents whose child has a personal doctor (Q30)
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
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Not
His
pani
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Whi
te
Afric
an-A
mer
ican
Take
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escr
iptio
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edic
ine
Mor
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edic
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are
Than
Usu
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ited/
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0 to
5
Child's Health Status Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race
Chronic-41
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 42
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 298 250 158 121 77 133 59 147 85 32 258 149 84 56 170 84 43 30 182 75Number missing or multiple answer 4 2 3 1 2 3 1 2 1 0 4 1 3 0 2 2 0 0 4 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 294 248 155 120 75 130 58 145 84 32 254 148 81 56 168 82 43 30 178 75
98.7% 99.2% 98.1% 99.2% 97.4% 97.7% 98.3% 98.6% 98.8% 100.0% 98.4% 99.3% 96.4% 100.0% 98.8% 97.6% 100.0% 100.0% 97.8% 100.0%Yes 211 178 135 97 62 113 38 115 54 21 185 112 52 40 117 59 35 22 118 61
71.8% 71.8% 87.1% 80.8% 82.7% 86.9% 65.5% 79.3% 64.3% 65.6% 72.8% 75.7% 64.2% 71.4% 69.6% 72.0% 81.4% 73.3% 66.3% 81.3%No 83 70 20 23 13 17 20 30 30 11 69 36 29 16 51 23 8 8 60 14
28.2% 28.2% 12.9% 19.2% 17.3% 13.1% 34.5% 20.7% 35.7% 34.4% 27.2% 24.3% 35.8% 28.6% 30.4% 28.0% 18.6% 26.7% 33.7% 18.7%Significantly different from column:* CF B B H GI H T S
5 or
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e
Does your child have any medical, behavioral, or other health conditions that have lasted for more than 3 months?
Base: All respondents whose child has a personal doctor (Q30)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
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His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
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iptio
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edic
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Mor
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are
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ited/
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0 to
5
Child's Hispanic Status Child's Race Child's Health Status Child's Doctor Visits in
Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age
Chronic-42
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 43
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 211 178 135 97 62 113 38 115 54 21 185 112 52 40 117 59 35 22 118 61Number missing or multiple answer 6 4 6 4 3 5 1 3 2 0 6 4 1 1 2 2 2 0 3 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 205 174 129 93 59 108 37 112 52 21 179 108 51 39 115 57 33 22 115 59
97.2% 97.8% 95.6% 95.9% 95.2% 95.6% 97.4% 97.4% 96.3% 100.0% 96.8% 96.4% 98.1% 97.5% 98.3% 96.6% 94.3% 100.0% 97.5% 96.7%Yes 194 164 124 88 53 103 35 104 51 20 169 105 47 35 108 55 31 21 109 55
94.6% 94.3% 96.1% 94.6% 89.8% 95.4% 94.6% 92.9% 98.1% 95.2% 94.4% 97.2% 92.2% 89.7% 93.9% 96.5% 93.9% 95.5% 94.8% 93.2%No 11 10 5 5 6 5 2 8 1 1 10 3 4 4 7 2 2 1 6 4
5.4% 5.7% 3.9% 5.4% 10.2% 4.6% 5.4% 7.1% 1.9% 4.8% 5.6% 2.8% 7.8% 10.3% 6.1% 3.5% 6.1% 4.5% 5.2% 6.8%Significantly different from column:*
5 or
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e
Does your child’s personal doctor understand how these medical, behavioral, or other health conditions affect your child’s day-to-day life?
Base: All respondents whose child has a personal doctor and has medical, behavioral, other health conditions that has lasted for more than 3 months (Q30 & Q42)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
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Lim
ited/
Prev
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m D
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Usu
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s Sp
ecia
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erap
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ouns
elin
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-43
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 44
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 211 178 135 97 62 113 38 115 54 21 185 112 52 40 117 59 35 22 118 61Number missing or multiple answer 7 5 5 4 5 3 2 4 1 0 7 3 2 2 4 1 2 0 3 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 204 173 130 93 57 110 36 111 53 21 178 109 50 38 113 58 33 22 115 59
96.7% 97.2% 96.3% 95.9% 91.9% 97.3% 94.7% 96.5% 98.1% 100.0% 96.2% 97.3% 96.2% 95.0% 96.6% 98.3% 94.3% 100.0% 97.5% 96.7%Yes 188 159 122 84 52 100 33 102 49 20 163 102 44 35 104 53 31 20 107 53
92.2% 91.9% 93.8% 90.3% 91.2% 90.9% 91.7% 91.9% 92.5% 95.2% 91.6% 93.6% 88.0% 92.1% 92.0% 91.4% 93.9% 90.9% 93.0% 89.8%No 16 14 8 9 5 10 3 9 4 1 15 7 6 3 9 5 2 2 8 6
7.8% 8.1% 6.2% 9.7% 8.8% 9.1% 8.3% 8.1% 7.5% 4.8% 8.4% 6.4% 12.0% 7.9% 8.0% 8.6% 6.1% 9.1% 7.0% 10.2%Significantly different from column:*
5 or
mor
e
Does your child’s personal doctor understand how your child’s medical, behavioral, or other health conditions affect your family’s day-to-day life?
Base: All respondents whose child has a personal doctor and has medical, behavioral, other health conditions that has lasted for more than 3 months (Q30 & Q42)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
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edic
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are
Than
Usu
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Lim
ited/
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m D
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Usu
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s Sp
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ouns
elin
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-44
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 45
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 4 3 4 2 2 2 0 3 0 1 3 2 1 1 3 0 1 1 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 302 253 159 122 78 134 60 149 87 31 263 148 89 56 170 87 44 31 186 75
98.7% 98.8% 97.5% 98.4% 97.5% 98.5% 100.0% 98.0% 100.0% 96.9% 98.9% 98.7% 98.9% 98.2% 98.3% 100.0% 97.8% 96.9% 99.5% 98.7%Yes 140 118 85 69 40 67 37 62 40 15 123 75 40 22 70 41 29 9 76 52
46.4% 46.6% 53.5% 56.6% 51.3% 50.0% 61.7% 41.6% 46.0% 48.4% 46.8% 50.7% 44.9% 39.3% 41.2% 47.1% 65.9% 29.0% 40.9% 69.3%No 162 135 74 53 38 67 23 87 47 16 140 73 49 34 100 46 15 22 110 23
53.6% 53.4% 46.5% 43.4% 48.7% 50.0% 38.3% 58.4% 54.0% 51.6% 53.2% 49.3% 55.1% 60.7% 58.8% 52.9% 34.1% 71.0% 59.1% 30.7%Significantly different from column:* H G Q Q OP T T RS
5 or
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e
In the last 6 months, did you make any appointments for your child to see a specialist?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
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His
pani
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Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
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Than
Usu
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Lim
ited/
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-45
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 46
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 140 118 85 69 40 67 37 62 40 15 123 75 40 22 70 41 29 9 76 52Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 140 118 85 69 40 67 37 62 40 15 123 75 40 22 70 41 29 9 76 52
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 4 3 3 1 1 2 1 1 2 0 4 1 2 1 3 0 1 2 2 0
2.9% 2.5% 3.5% 1.4% 2.5% 3.0% 2.7% 1.6% 5.0% 0.0% 3.3% 1.3% 5.0% 4.5% 4.3% 0.0% 3.4% 22.2% 2.6% 0.0%Sometimes 17 15 11 6 6 9 6 9 2 1 16 9 4 4 11 4 2 1 7 9
12.1% 12.7% 12.9% 8.7% 15.0% 13.4% 16.2% 14.5% 5.0% 6.7% 13.0% 12.0% 10.0% 18.2% 15.7% 9.8% 6.9% 11.1% 9.2% 17.3%Usually 26 22 16 12 7 12 7 11 8 0 25 17 6 2 11 9 6 1 13 12
18.6% 18.6% 18.8% 17.4% 17.5% 17.9% 18.9% 17.7% 20.0% 0.0% 20.3% 22.7% 15.0% 9.1% 15.7% 22.0% 20.7% 11.1% 17.1% 23.1%Always 93 78 55 50 26 44 23 41 28 14 78 48 28 15 45 28 20 5 54 31
66.4% 66.1% 64.7% 72.5% 65.0% 65.7% 62.2% 66.1% 70.0% 93.3% 63.4% 64.0% 70.0% 68.2% 64.3% 68.3% 69.0% 55.6% 71.1% 59.6%Significantly different from column:* K JUsually or Always 119 100 71 62 33 56 30 52 36 14 103 65 34 17 56 37 26 6 67 43
85.0% 84.7% 83.5% 89.9% 82.5% 83.6% 81.1% 83.9% 90.0% 93.3% 83.7% 86.7% 85.0% 77.3% 80.0% 90.2% 89.7% 66.7% 88.2% 82.7%Significantly different from column:*
5 or
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e
In the last 6 months, how often did you get an appointment for your child to see a specialist as soon as you needed?
Base: All respondents who made an appointment for their child to see a specialist (Q45)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
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Goo
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Fair
or P
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Non
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1 to
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6 to
13
14 to
18
His
pani
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His
pani
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Afric
an-A
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Take
s Pr
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Than
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-46
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 47
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 140 118 85 69 40 67 37 62 40 15 123 75 40 22 70 41 29 9 76 52Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 140 118 85 69 40 67 37 62 40 15 123 75 40 22 70 41 29 9 76 52
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%None 6 4 2 2 1 3 2 4 0 0 6 2 3 1 3 2 1 1 3 2
4.3% 3.4% 2.4% 2.9% 2.5% 4.5% 5.4% 6.5% 0.0% 0.0% 4.9% 2.7% 7.5% 4.5% 4.3% 4.9% 3.4% 11.1% 3.9% 3.8%1 specialist 72 63 38 27 15 34 12 37 23 5 66 40 22 10 42 22 8 5 45 21
51.4% 53.4% 44.7% 39.1% 37.5% 50.7% 32.4% 59.7% 57.5% 33.3% 53.7% 53.3% 55.0% 45.5% 60.0% 53.7% 27.6% 55.6% 59.2% 40.4%2 41 32 28 26 13 16 16 14 11 7 34 25 9 6 20 9 12 3 21 16
29.3% 27.1% 32.9% 37.7% 32.5% 23.9% 43.2% 22.6% 27.5% 46.7% 27.6% 33.3% 22.5% 27.3% 28.6% 22.0% 41.4% 33.3% 27.6% 30.8%3 10 9 8 6 5 5 4 3 3 2 8 3 5 1 3 6 1 0 6 3
7.1% 7.6% 9.4% 8.7% 12.5% 7.5% 10.8% 4.8% 7.5% 13.3% 6.5% 4.0% 12.5% 4.5% 4.3% 14.6% 3.4% 0.0% 7.9% 5.8%4 3 2 2 3 1 2 1 1 1 0 3 2 0 1 1 1 1 0 1 2
2.1% 1.7% 2.4% 4.3% 2.5% 3.0% 2.7% 1.6% 2.5% 0.0% 2.4% 2.7% 0.0% 4.5% 1.4% 2.4% 3.4% 0.0% 1.3% 3.8%5 or more specialists 8 8 7 5 5 7 2 3 2 1 6 3 1 3 1 1 6 0 0 8
5.7% 6.8% 8.2% 7.2% 12.5% 10.4% 5.4% 4.8% 5.0% 6.7% 4.9% 4.0% 2.5% 13.6% 1.4% 2.4% 20.7% 0.0% 0.0% 15.4%3 or more specialists 21 19 17 14 11 14 7 7 6 3 17 8 6 5 5 8 8 0 7 13
15.0% 16.1% 20.0% 20.3% 27.5% 20.9% 18.9% 11.3% 15.0% 20.0% 13.8% 10.7% 15.0% 22.7% 7.1% 19.5% 27.6% 0.0% 9.2% 25.0%Significantly different from column:* T S
5 or
mor
e
How many specialists has your child seen in the last 6 months?
Base: All respondents who made an appointment for their child to see a specialist (Q45)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
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Exce
llent
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ery
Goo
d
Goo
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Fair
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oor
Non
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1 to
4
6 to
13
14 to
18
His
pani
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Not
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pani
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Take
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-47
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 48
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 134 114 83 67 39 64 35 58 40 15 117 73 37 21 67 39 28 8 73 50Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 134 114 83 67 39 64 35 58 40 15 117 73 37 21 67 39 28 8 73 50
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%2 2 1 1 1 1 1 1 0 0 2 2 0 0 0 0 2 0 1 1
1.5% 1.8% 1.2% 1.5% 2.6% 1.6% 2.9% 1.7% 0.0% 0.0% 1.7% 2.7% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 1.4% 2.0%1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%2 1 1 1 0 0 0 0 1 0 0 1 1 0 0 1 0 0 0 1 0
0.7% 0.9% 1.2% 0.0% 0.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.9% 1.4% 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 1.4% 0.0%3 1 1 1 0 1 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1
0.7% 0.9% 1.2% 0.0% 2.6% 0.0% 2.9% 0.0% 0.0% 0.0% 0.9% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 2.0%4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%5 4 4 3 2 1 3 0 3 1 0 4 3 1 0 0 2 2 1 1 2
3.0% 3.5% 3.6% 3.0% 2.6% 4.7% 0.0% 5.2% 2.5% 0.0% 3.4% 4.1% 2.7% 0.0% 0.0% 5.1% 7.1% 12.5% 1.4% 4.0%6 2 1 1 2 1 1 0 2 0 0 2 1 1 0 1 0 1 0 1 1
1.5% 0.9% 1.2% 3.0% 2.6% 1.6% 0.0% 3.4% 0.0% 0.0% 1.7% 1.4% 2.7% 0.0% 1.5% 0.0% 3.6% 0.0% 1.4% 2.0%7 11 10 5 2 3 4 3 5 3 1 10 6 2 3 8 2 1 0 2 9
8.2% 8.8% 6.0% 3.0% 7.7% 6.3% 8.6% 8.6% 7.5% 6.7% 8.5% 8.2% 5.4% 14.3% 11.9% 5.1% 3.6% 0.0% 2.7% 18.0%8 12 8 8 8 4 9 4 6 2 1 11 7 3 2 6 3 3 1 6 5
9.0% 7.0% 9.6% 11.9% 10.3% 14.1% 11.4% 10.3% 5.0% 6.7% 9.4% 9.6% 8.1% 9.5% 9.0% 7.7% 10.7% 12.5% 8.2% 10.0%9 19 18 13 8 6 12 4 8 7 3 16 12 4 3 14 3 2 1 15 3
14.2% 15.8% 15.7% 11.9% 15.4% 18.8% 11.4% 13.8% 17.5% 20.0% 13.7% 16.4% 10.8% 14.3% 20.9% 7.7% 7.1% 12.5% 20.5% 6.0%82 69 50 44 22 34 22 32 27 10 70 41 26 13 37 28 17 5 46 28
61.2% 60.5% 60.2% 65.7% 56.4% 53.1% 62.9% 55.2% 67.5% 66.7% 59.8% 56.2% 70.3% 61.9% 55.2% 71.8% 60.7% 62.5% 63.0% 56.0%NA - Not Applicable
5 or
mor
e
Using any number from 0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate that specialist?
Base: All respondents whose child saw a specialist (Q45 & Q47)
0 Worst specialist possible
10 Best specialist possible
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
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Not
His
pani
c
Whi
te
Afric
an-A
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ican
Take
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Mor
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ecia
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-48
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 48
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 134 114 83 67 39 64 35 58 40 15 117 73 37 21 67 39 28 8 73 50Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 134 114 83 67 39 64 35 58 40 15 117 73 37 21 67 39 28 8 73 50
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%0 to 4 4 4 3 1 2 1 2 2 0 0 4 3 0 0 1 1 2 0 2 2
3.0% 3.5% 3.6% 1.5% 5.1% 1.6% 5.7% 3.4% 0.0% 0.0% 3.4% 4.1% 0.0% 0.0% 1.5% 2.6% 7.1% 0.0% 2.7% 4.0%5 4 4 3 2 1 3 0 3 1 0 4 3 1 0 0 2 2 1 1 2
3.0% 3.5% 3.6% 3.0% 2.6% 4.7% 0.0% 5.2% 2.5% 0.0% 3.4% 4.1% 2.7% 0.0% 0.0% 5.1% 7.1% 12.5% 1.4% 4.0%6 or 7 13 11 6 4 4 5 3 7 3 1 12 7 3 3 9 2 2 0 3 10
9.7% 9.6% 7.2% 6.0% 10.3% 7.8% 8.6% 12.1% 7.5% 6.7% 10.3% 9.6% 8.1% 14.3% 13.4% 5.1% 7.1% 0.0% 4.1% 20.0%8 to 10 113 95 71 60 32 55 30 46 36 14 97 60 33 18 57 34 22 7 67 36
84.3% 83.3% 85.5% 89.6% 82.1% 85.9% 85.7% 79.3% 90.0% 93.3% 82.9% 82.2% 89.2% 85.7% 85.1% 87.2% 78.6% 87.5% 91.8% 72.0%Significantly different from column:* T S
10 9 7 5 4 5 2 7 1 0 10 7 2 0 2 3 5 1 4 57.5% 7.9% 8.4% 7.5% 10.3% 7.8% 5.7% 12.1% 2.5% 0.0% 8.5% 9.6% 5.4% 0.0% 3.0% 7.7% 17.9% 12.5% 5.5% 10.0%
23 18 13 10 7 13 7 11 5 2 21 13 5 5 14 5 4 1 8 1417.2% 15.8% 15.7% 14.9% 17.9% 20.3% 20.0% 19.0% 12.5% 13.3% 17.9% 17.8% 13.5% 23.8% 20.9% 12.8% 14.3% 12.5% 11.0% 28.0%
101 87 63 52 28 46 26 40 34 13 86 53 30 16 51 31 19 6 61 3175.4% 76.3% 75.9% 77.6% 71.8% 71.9% 74.3% 69.0% 85.0% 86.7% 73.5% 72.6% 81.1% 76.2% 76.1% 79.5% 67.9% 75.0% 83.6% 62.0%
Significantly different from column:* T S
NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
5 or
mor
e
Using any number from 0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate that specialist?
Base: All respondents whose child saw a specialist (Q45 & Q47)
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
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Not
His
pani
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Whi
te
Afric
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Take
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Than
Usu
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ecia
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elin
g
0 to
5
Child's Health Status Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race
Chronic-49
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 49
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 7 5 5 4 2 3 1 4 2 0 7 1 5 1 3 3 1 0 2 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 299 251 158 120 78 133 59 148 85 32 259 149 85 56 170 84 44 32 185 74
97.7% 98.0% 96.9% 96.8% 97.5% 97.8% 98.3% 97.4% 97.7% 100.0% 97.4% 99.3% 94.4% 98.2% 98.3% 96.6% 97.8% 100.0% 98.9% 97.4%Yes 129 109 74 59 35 56 25 66 36 16 109 55 44 27 65 39 25 10 77 36
43.1% 43.4% 46.8% 49.2% 44.9% 42.1% 42.4% 44.6% 42.4% 50.0% 42.1% 36.9% 51.8% 48.2% 38.2% 46.4% 56.8% 31.3% 41.6% 48.6%No 170 142 84 61 43 77 34 82 49 16 150 94 41 29 105 45 19 22 108 38
56.9% 56.6% 53.2% 50.8% 55.1% 57.9% 57.6% 55.4% 57.6% 50.0% 57.9% 63.1% 48.2% 51.8% 61.8% 53.6% 43.2% 68.8% 58.4% 51.4%Significantly different from column:* M L Q O
5 or
mor
e
In the last 6 months, did you get information or help from customer service at your child’s health plan?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
e M
edic
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are
Than
Usu
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Lim
ited/
Prev
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Usu
al
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Get
s Sp
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elin
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0 to
5
Child's Hispanic Status Child's Race Child's Health Status Child's Doctor Visits in
Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age
Chronic-50
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 50
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 129 109 74 59 35 56 25 66 36 16 109 55 44 27 65 39 25 10 77 36Number missing or multiple answer 1 1 1 1 0 0 0 1 0 0 1 0 0 1 1 0 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 128 108 73 58 35 56 25 65 36 16 108 55 44 26 64 39 25 10 76 36
99.2% 99.1% 98.6% 98.3% 100.0% 100.0% 100.0% 98.5% 100.0% 100.0% 99.1% 100.0% 100.0% 96.3% 98.5% 100.0% 100.0% 100.0% 98.7% 100.0%Never 6 6 4 3 1 3 0 4 2 0 6 4 2 0 1 0 5 1 2 3
4.7% 5.6% 5.5% 5.2% 2.9% 5.4% 0.0% 6.2% 5.6% 0.0% 5.6% 7.3% 4.5% 0.0% 1.6% 0.0% 20.0% 10.0% 2.6% 8.3%Sometimes 13 8 9 8 8 7 1 8 4 2 10 6 4 3 6 4 3 2 7 3
10.2% 7.4% 12.3% 13.8% 22.9% 12.5% 4.0% 12.3% 11.1% 12.5% 9.3% 10.9% 9.1% 11.5% 9.4% 10.3% 12.0% 20.0% 9.2% 8.3%Usually 28 24 22 18 11 15 6 14 7 3 24 12 10 4 9 14 5 3 12 11
21.9% 22.2% 30.1% 31.0% 31.4% 26.8% 24.0% 21.5% 19.4% 18.8% 22.2% 21.8% 22.7% 15.4% 14.1% 35.9% 20.0% 30.0% 15.8% 30.6%Always 81 70 38 29 15 31 18 39 23 11 68 33 28 19 48 21 12 4 55 19
63.3% 64.8% 52.1% 50.0% 42.9% 55.4% 72.0% 60.0% 63.9% 68.8% 63.0% 60.0% 63.6% 73.1% 75.0% 53.8% 48.0% 40.0% 72.4% 52.8%Significantly different from column:* E B PQ O O T SUsually or Always 109 94 60 47 26 46 24 53 30 14 92 45 38 23 57 35 17 7 67 30
85.2% 87.0% 82.2% 81.0% 74.3% 82.1% 96.0% 81.5% 83.3% 87.5% 85.2% 81.8% 86.4% 88.5% 89.1% 89.7% 68.0% 70.0% 88.2% 83.3%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often did customer service at your child’s health plan give you the information or help you needed?
Base: All respondents who got information from child's health plan customer service (Q49)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
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edic
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Mor
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Than
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s Sp
ecia
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s Tr
eatm
ent o
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ouns
elin
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-51
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 51
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 129 109 74 59 35 56 25 66 36 16 109 55 44 27 65 39 25 10 77 36Number missing or multiple answer 2 2 2 2 1 1 0 2 0 0 2 0 0 2 2 0 0 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 127 107 72 57 34 55 25 64 36 16 107 55 44 25 63 39 25 10 75 36
98.4% 98.2% 97.3% 96.6% 97.1% 98.2% 100.0% 97.0% 100.0% 100.0% 98.2% 100.0% 100.0% 92.6% 96.9% 100.0% 100.0% 100.0% 97.4% 100.0%Never 3 1 2 2 2 1 0 2 1 0 3 1 2 0 0 1 2 0 3 0
2.4% 0.9% 2.8% 3.5% 5.9% 1.8% 0.0% 3.1% 2.8% 0.0% 2.8% 1.8% 4.5% 0.0% 0.0% 2.6% 8.0% 0.0% 4.0% 0.0%Sometimes 10 7 6 5 5 5 1 6 3 1 8 5 1 4 6 4 0 2 6 2
7.9% 6.5% 8.3% 8.8% 14.7% 9.1% 4.0% 9.4% 8.3% 6.3% 7.5% 9.1% 2.3% 16.0% 9.5% 10.3% 0.0% 20.0% 8.0% 5.6%Usually 16 14 13 12 5 8 4 9 3 2 14 8 8 0 4 8 4 3 6 5
12.6% 13.1% 18.1% 21.1% 14.7% 14.5% 16.0% 14.1% 8.3% 12.5% 13.1% 14.5% 18.2% 0.0% 6.3% 20.5% 16.0% 30.0% 8.0% 13.9%Always 98 85 51 38 22 41 20 47 29 13 82 41 33 21 53 26 19 5 60 29
77.2% 79.4% 70.8% 66.7% 64.7% 74.5% 80.0% 73.4% 80.6% 81.3% 76.6% 74.5% 75.0% 84.0% 84.1% 66.7% 76.0% 50.0% 80.0% 80.6%Significantly different from column:* P OUsually or Always 114 99 64 50 27 49 24 56 32 15 96 49 41 21 57 34 23 8 66 34
89.8% 92.5% 88.9% 87.7% 79.4% 89.1% 96.0% 87.5% 88.9% 93.8% 89.7% 89.1% 93.2% 84.0% 90.5% 87.2% 92.0% 80.0% 88.0% 94.4%Significantly different from column:*
5 or
mor
e
In the last 6 months, how often did customer service staff at your child’s health plan treat you with courtesy and respect?
Base: All respondents who got information from child's health plan customer service (Q49)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
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Than
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ited/
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s Sp
ecia
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Get
s Tr
eatm
ent o
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-52
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 52
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 4 4 1 1 0 1 0 3 0 0 3 2 0 1 0 3 1 1 0 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 302 252 162 123 80 135 60 149 87 32 263 148 90 56 173 84 44 31 187 74
98.7% 98.4% 99.4% 99.2% 100.0% 99.3% 100.0% 98.0% 100.0% 100.0% 98.9% 98.7% 100.0% 98.2% 100.0% 96.6% 97.8% 96.9% 100.0% 97.4%Yes 82 66 44 33 28 33 16 37 27 12 70 32 27 20 40 24 18 7 48 26
27.2% 26.2% 27.2% 26.8% 35.0% 24.4% 26.7% 24.8% 31.0% 37.5% 26.6% 21.6% 30.0% 35.7% 23.1% 28.6% 40.9% 22.6% 25.7% 35.1%No 220 186 118 90 52 102 44 112 60 20 193 116 63 36 133 60 26 24 139 48
72.8% 73.8% 72.8% 73.2% 65.0% 75.6% 73.3% 75.2% 69.0% 62.5% 73.4% 78.4% 70.0% 64.3% 76.9% 71.4% 59.1% 77.4% 74.3% 64.9%Significantly different from column:* N L Q O
5 or
mor
e
In the last 6 months, did your child’s health plan give you any forms to fill out?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
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Whi
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Afric
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Take
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elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-53
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 53
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 302 252 162 123 80 135 60 149 87 32 263 148 90 56 173 84 44 31 187 74Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 302 252 162 123 80 135 60 149 87 32 263 148 90 56 173 84 44 31 187 74
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 4 4 3 1 1 3 0 1 3 0 4 2 0 2 1 0 3 0 2 2
1.3% 1.6% 1.9% 0.8% 1.3% 2.2% 0.0% 0.7% 3.4% 0.0% 1.5% 1.4% 0.0% 3.6% 0.6% 0.0% 6.8% 0.0% 1.1% 2.7%Sometimes 5 2 3 2 2 1 1 3 1 2 3 4 0 1 5 0 0 1 4 0
1.7% 0.8% 1.9% 1.6% 2.5% 0.7% 1.7% 2.0% 1.1% 6.3% 1.1% 2.7% 0.0% 1.8% 2.9% 0.0% 0.0% 3.2% 2.1% 0.0%Usually 18 15 9 8 6 5 5 9 3 1 17 6 7 4 7 7 4 2 10 6
6.0% 6.0% 5.6% 6.5% 7.5% 3.7% 8.3% 6.0% 3.4% 3.1% 6.5% 4.1% 7.8% 7.1% 4.0% 8.3% 9.1% 6.5% 5.3% 8.1%Always 275 231 147 112 71 126 54 136 80 29 239 136 83 49 160 77 37 28 171 66
91.1% 91.7% 90.7% 91.1% 88.8% 93.3% 90.0% 91.3% 92.0% 90.6% 90.9% 91.9% 92.2% 87.5% 92.5% 91.7% 84.1% 90.3% 91.4% 89.2%Significantly different from column:*Usually or Always 293 246 156 120 77 131 59 145 83 30 256 142 90 53 167 84 41 30 181 72
97.0% 97.6% 96.3% 97.6% 96.3% 97.0% 98.3% 97.3% 95.4% 93.8% 97.3% 95.9% 100.0% 94.6% 96.5% 100.0% 93.2% 96.8% 96.8% 97.3%Significantly different from column:*
**Respondents answering "No" to question 52 are reported to NCQA as "Always" in question 53, and are used in calculating the Customer Service composite score.
5 or
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In the last 6 months, how often were the forms from your child’s health plan easy to fill out?**
Base: All respondents who answered Q52
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
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5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-54
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 54
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 3 3 1 0 2 1 1 1 1 0 3 1 1 0 2 1 0 0 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 303 253 162 124 78 135 59 151 86 32 263 149 89 57 171 86 45 32 185 75
99.0% 98.8% 99.4% 100.0% 97.5% 99.3% 98.3% 99.3% 98.9% 100.0% 98.9% 99.3% 98.9% 100.0% 98.8% 98.9% 100.0% 100.0% 98.9% 98.7%4 3 2 3 1 0 0 1 3 0 4 2 2 0 0 2 2 2 1 1
1.3% 1.2% 1.2% 2.4% 1.3% 0.0% 0.0% 0.7% 3.5% 0.0% 1.5% 1.3% 2.2% 0.0% 0.0% 2.3% 4.4% 6.3% 0.5% 1.3%1 3 2 2 2 1 1 1 0 2 0 3 2 1 0 1 1 1 0 1 2
1.0% 0.8% 1.2% 1.6% 1.3% 0.7% 1.7% 0.0% 2.3% 0.0% 1.1% 1.3% 1.1% 0.0% 0.6% 1.2% 2.2% 0.0% 0.5% 2.7%2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%3 3 1 1 2 2 1 0 3 0 0 3 3 0 0 3 0 0 0 3 0
1.0% 0.4% 0.6% 1.6% 2.6% 0.7% 0.0% 2.0% 0.0% 0.0% 1.1% 2.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 1.6% 0.0%4 3 3 3 2 2 3 0 2 1 0 3 1 1 1 0 1 2 1 0 2
1.0% 1.2% 1.9% 1.6% 2.6% 2.2% 0.0% 1.3% 1.2% 0.0% 1.1% 0.7% 1.1% 1.8% 0.0% 1.2% 4.4% 3.1% 0.0% 2.7%5 8 8 6 5 4 2 4 4 0 2 6 3 3 2 2 3 3 0 5 2
2.6% 3.2% 3.7% 4.0% 5.1% 1.5% 6.8% 2.6% 0.0% 6.3% 2.3% 2.0% 3.4% 3.5% 1.2% 3.5% 6.7% 0.0% 2.7% 2.7%6 9 7 5 1 3 7 2 6 0 0 9 4 4 1 5 3 1 0 7 1
3.0% 2.8% 3.1% 0.8% 3.8% 5.2% 3.4% 4.0% 0.0% 0.0% 3.4% 2.7% 4.5% 1.8% 2.9% 3.5% 2.2% 0.0% 3.8% 1.3%7 32 30 16 13 8 16 6 17 8 4 26 19 5 6 15 12 4 2 20 8
10.6% 11.9% 9.9% 10.5% 10.3% 11.9% 10.2% 11.3% 9.3% 12.5% 9.9% 12.8% 5.6% 10.5% 8.8% 14.0% 8.9% 6.3% 10.8% 10.7%8 48 33 21 20 9 24 9 24 14 5 42 27 9 10 35 9 4 5 29 12
15.8% 13.0% 13.0% 16.1% 11.5% 17.8% 15.3% 15.9% 16.3% 15.6% 16.0% 18.1% 10.1% 17.5% 20.5% 10.5% 8.9% 15.6% 15.7% 16.0%9 40 35 26 18 9 17 4 26 10 3 37 23 11 5 23 12 5 3 26 10
13.2% 13.8% 16.0% 14.5% 11.5% 12.6% 6.8% 17.2% 11.6% 9.4% 14.1% 15.4% 12.4% 8.8% 13.5% 14.0% 11.1% 9.4% 14.1% 13.3%153 131 80 58 39 64 33 68 48 18 130 65 53 32 87 43 23 19 93 37
50.5% 51.8% 49.4% 46.8% 50.0% 47.4% 55.9% 45.0% 55.8% 56.3% 49.4% 43.6% 59.6% 56.1% 50.9% 50.0% 51.1% 59.4% 50.3% 49.3%NA - Not Applicable
5 or
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e
Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your child’s health plan?
Base: All respondents
0 Worst health plan possible
10 Best health plan possible
Oth
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5
Child's Health Status Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race
Chronic-55
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 54
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 3 3 1 0 2 1 1 1 1 0 3 1 1 0 2 1 0 0 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 303 253 162 124 78 135 59 151 86 32 263 149 89 57 171 86 45 32 185 75
99.0% 98.8% 99.4% 100.0% 97.5% 99.3% 98.3% 99.3% 98.9% 100.0% 98.9% 99.3% 98.9% 100.0% 98.8% 98.9% 100.0% 100.0% 98.9% 98.7%0 to 4 13 9 8 9 6 5 1 6 6 0 13 8 4 1 4 4 5 3 5 5
4.3% 3.6% 4.9% 7.3% 7.7% 3.7% 1.7% 4.0% 7.0% 0.0% 4.9% 5.4% 4.5% 1.8% 2.3% 4.7% 11.1% 9.4% 2.7% 6.7%5 8 8 6 5 4 2 4 4 0 2 6 3 3 2 2 3 3 0 5 2
2.6% 3.2% 3.7% 4.0% 5.1% 1.5% 6.8% 2.6% 0.0% 6.3% 2.3% 2.0% 3.4% 3.5% 1.2% 3.5% 6.7% 0.0% 2.7% 2.7%6 or 7 41 37 21 14 11 23 8 23 8 4 35 23 9 7 20 15 5 2 27 9
13.5% 14.6% 13.0% 11.3% 14.1% 17.0% 13.6% 15.2% 9.3% 12.5% 13.3% 15.4% 10.1% 12.3% 11.7% 17.4% 11.1% 6.3% 14.6% 12.0%8 to 10 241 199 127 96 57 105 46 118 72 26 209 115 73 47 145 64 32 27 148 59
79.5% 78.7% 78.4% 77.4% 73.1% 77.8% 78.0% 78.1% 83.7% 81.3% 79.5% 77.2% 82.0% 82.5% 84.8% 74.4% 71.1% 84.4% 80.0% 78.7%Significantly different from column:* PQ O O
30 24 19 15 13 14 7 16 6 2 28 15 11 4 11 10 9 3 17 89.9% 9.5% 11.7% 12.1% 16.7% 10.4% 11.9% 10.6% 7.0% 6.3% 10.6% 10.1% 12.4% 7.0% 6.4% 11.6% 20.0% 9.4% 9.2% 10.7%
80 63 37 33 17 40 15 41 22 9 68 46 14 16 50 21 8 7 49 2026.4% 24.9% 22.8% 26.6% 21.8% 29.6% 25.4% 27.2% 25.6% 28.1% 25.9% 30.9% 15.7% 28.1% 29.2% 24.4% 17.8% 21.9% 26.5% 26.7%
193 166 106 76 48 81 37 94 58 21 167 88 64 37 110 55 28 22 119 4763.7% 65.6% 65.4% 61.3% 61.5% 60.0% 62.7% 62.3% 67.4% 65.6% 63.5% 59.1% 71.9% 64.9% 64.3% 64.0% 62.2% 68.8% 64.3% 62.7%
Significantly different from column:* M L
NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
5 or
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e
Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your child’s health plan?
Base: All respondents
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)
Oth
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0 to
5
Child's Health Status Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race
Chronic-56
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 55
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 1 0 0 1 1 1 1 0 0 0 1 1 0 0 1 0 0 0 0 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 305 256 163 123 79 135 59 152 87 32 265 149 90 57 172 87 45 32 187 75
99.7% 100.0% 100.0% 99.2% 98.8% 99.3% 98.3% 100.0% 100.0% 100.0% 99.6% 99.3% 100.0% 100.0% 99.4% 100.0% 100.0% 100.0% 100.0% 98.7%Yes 264 238 138 104 60 112 52 130 77 28 230 136 73 48 148 79 36 22 161 72
86.6% 93.0% 84.7% 84.6% 75.9% 83.0% 88.1% 85.5% 88.5% 87.5% 86.8% 91.3% 81.1% 84.2% 86.0% 90.8% 80.0% 68.8% 86.1% 96.0%No 41 18 25 19 19 23 7 22 10 4 35 13 17 9 24 8 9 10 26 3
13.4% 7.0% 15.3% 15.4% 24.1% 17.0% 11.9% 14.5% 11.5% 12.5% 13.2% 8.7% 18.9% 15.8% 14.0% 9.2% 20.0% 31.3% 13.9% 4.0%Significantly different from column:* CDEF B B B B M L S RT S
5 or
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In the last 6 months, did you get or refill any prescription medicines for your child?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
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5
Child's Hispanic Status Child's Race Child's Health Status Child's Doctor Visits in
Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age
Chronic-57
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 56
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 264 238 138 104 60 112 52 130 77 28 230 136 73 48 148 79 36 22 161 72Number missing or multiple answer 3 2 3 3 2 2 1 2 0 0 3 3 0 0 1 2 0 0 0 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 261 236 135 101 58 110 51 128 77 28 227 133 73 48 147 77 36 22 161 69
98.9% 99.2% 97.8% 97.1% 96.7% 98.2% 98.1% 98.5% 100.0% 100.0% 98.7% 97.8% 100.0% 100.0% 99.3% 97.5% 100.0% 100.0% 100.0% 95.8%Never 4 4 4 3 1 4 0 2 2 0 4 2 1 1 1 1 2 0 1 3
1.5% 1.7% 3.0% 3.0% 1.7% 3.6% 0.0% 1.6% 2.6% 0.0% 1.8% 1.5% 1.4% 2.1% 0.7% 1.3% 5.6% 0.0% 0.6% 4.3%Sometimes 25 25 15 10 5 8 4 12 9 1 24 13 8 3 13 8 3 3 13 8
9.6% 10.6% 11.1% 9.9% 8.6% 7.3% 7.8% 9.4% 11.7% 3.6% 10.6% 9.8% 11.0% 6.3% 8.8% 10.4% 8.3% 13.6% 8.1% 11.6%Usually 41 39 21 17 10 14 8 25 6 5 35 22 9 7 20 16 5 0 28 11
15.7% 16.5% 15.6% 16.8% 17.2% 12.7% 15.7% 19.5% 7.8% 17.9% 15.4% 16.5% 12.3% 14.6% 13.6% 20.8% 13.9% 0.0% 17.4% 15.9%Always 191 168 95 71 42 84 39 89 60 22 164 96 55 37 113 52 26 19 119 47
73.2% 71.2% 70.4% 70.3% 72.4% 76.4% 76.5% 69.5% 77.9% 78.6% 72.2% 72.2% 75.3% 77.1% 76.9% 67.5% 72.2% 86.4% 73.9% 68.1%Significantly different from column:*Usually or Always 232 207 116 88 52 98 47 114 66 27 199 118 64 44 133 68 31 19 147 58
88.9% 87.7% 85.9% 87.1% 89.7% 89.1% 92.2% 89.1% 85.7% 96.4% 87.7% 88.7% 87.7% 91.7% 90.5% 88.3% 86.1% 86.4% 91.3% 84.1%Significantly different from column:*
5 or
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e
In the last 6 months, how often was it easy to get prescription medicines for your child through his or her health plan?
Base: All respondents whose child got a prescription for medicine or refilled a prescription (Q55)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-58
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 57
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 264 238 138 104 60 112 52 130 77 28 230 136 73 48 148 79 36 22 161 72Number missing or multiple answer 10 9 8 6 3 5 1 6 3 1 9 8 0 1 5 4 1 0 3 7Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 254 229 130 98 57 107 51 124 74 27 221 128 73 47 143 75 35 22 158 65
96.2% 96.2% 94.2% 94.2% 95.0% 95.5% 98.1% 95.4% 96.1% 96.4% 96.1% 94.1% 100.0% 97.9% 96.6% 94.9% 97.2% 100.0% 98.1% 90.3%Yes 164 147 87 66 45 68 34 79 50 22 139 85 45 30 89 53 22 13 103 42
64.6% 64.2% 66.9% 67.3% 78.9% 63.6% 66.7% 63.7% 67.6% 81.5% 62.9% 66.4% 61.6% 63.8% 62.2% 70.7% 62.9% 59.1% 65.2% 64.6%No 90 82 43 32 12 39 17 45 24 5 82 43 28 17 54 22 13 9 55 23
35.4% 35.8% 33.1% 32.7% 21.1% 36.4% 33.3% 36.3% 32.4% 18.5% 37.1% 33.6% 38.4% 36.2% 37.8% 29.3% 37.1% 40.9% 34.8% 35.4%Significantly different from column:* E BF E
5 or
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e
Did anyone from your child’s health plan, doctor’s office, or clinic help you get your child’s prescription medicines?
Base: All respondents whose child got a prescription for medicine or refilled a prescription (Q55)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
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5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-59
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 58
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 1 1 0 0 0 1 0 0 1 0 1 0 0 1 0 0 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 305 255 163 124 80 135 60 152 86 32 265 150 90 56 173 87 45 32 186 76
99.7% 99.6% 100.0% 100.0% 100.0% 99.3% 100.0% 100.0% 98.9% 100.0% 99.6% 100.0% 100.0% 98.2% 100.0% 100.0% 100.0% 100.0% 99.5% 100.0%Poor 9 9 8 6 3 5 1 4 3 1 7 4 1 3 0 0 9 1 1 7
3.0% 3.5% 4.9% 4.8% 3.8% 3.7% 1.7% 2.6% 3.5% 3.1% 2.6% 2.7% 1.1% 5.4% 0.0% 0.0% 20.0% 3.1% 0.5% 9.2%Fair 36 30 28 23 12 19 7 12 16 2 34 13 16 7 0 0 36 6 16 11
11.8% 11.8% 17.2% 18.5% 15.0% 14.1% 11.7% 7.9% 18.6% 6.3% 12.8% 8.7% 17.8% 12.5% 0.0% 0.0% 80.0% 18.8% 8.6% 14.5%Good 87 76 52 41 21 37 16 42 27 7 80 41 33 8 0 87 0 7 52 23
28.5% 29.8% 31.9% 33.1% 26.3% 27.4% 26.7% 27.6% 31.4% 21.9% 30.2% 27.3% 36.7% 14.3% 0.0% 100.0% 0.0% 21.9% 28.0% 30.3%Very Good 107 85 47 32 28 47 25 51 30 14 92 59 24 24 107 0 0 9 75 22
35.1% 33.3% 28.8% 25.8% 35.0% 34.8% 41.7% 33.6% 34.9% 43.8% 34.7% 39.3% 26.7% 42.9% 61.8% 0.0% 0.0% 28.1% 40.3% 28.9%Excellent 66 55 28 22 16 27 11 43 10 8 52 33 16 14 66 0 0 9 42 13
21.6% 21.6% 17.2% 17.7% 20.0% 20.0% 18.3% 28.3% 11.6% 25.0% 19.6% 22.0% 17.8% 25.0% 38.2% 0.0% 0.0% 28.1% 22.6% 17.1%Significantly different from column:* I H PQ O OExcellent or Very Good 173 140 75 54 44 74 36 94 40 22 144 92 40 38 173 0 0 18 117 35
56.7% 54.9% 46.0% 43.5% 55.0% 54.8% 60.0% 61.8% 46.5% 68.8% 54.3% 61.3% 44.4% 67.9% 100.0% 0.0% 0.0% 56.3% 62.9% 46.1%Significantly different from column:* D B I H M LN M PQ O O T S
5 or
mor
e
In general, how would you rate your child’s overall health?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-60
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 59
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 2 2 2 2 1 1 0 2 0 0 2 2 0 0 1 1 0 0 0 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 304 254 161 122 79 135 60 150 87 32 264 148 90 57 172 86 45 32 187 74
99.3% 99.2% 98.8% 98.4% 98.8% 99.3% 100.0% 98.7% 100.0% 100.0% 99.2% 98.7% 100.0% 100.0% 99.4% 98.9% 100.0% 100.0% 100.0% 97.4%Poor 16 14 15 12 7 16 1 5 9 2 14 7 6 3 1 3 11 3 6 6
5.3% 5.5% 9.3% 9.8% 8.9% 11.9% 1.7% 3.3% 10.3% 6.3% 5.3% 4.7% 6.7% 5.3% 0.6% 3.5% 24.4% 9.4% 3.2% 8.1%Fair 63 48 46 33 25 49 4 39 19 5 58 30 20 12 27 22 14 6 34 19
20.7% 18.9% 28.6% 27.0% 31.6% 36.3% 6.7% 26.0% 21.8% 15.6% 22.0% 20.3% 22.2% 21.1% 15.7% 25.6% 31.1% 18.8% 18.2% 25.7%Good 80 66 47 34 20 40 11 41 26 6 72 42 24 14 40 31 9 7 50 21
26.3% 26.0% 29.2% 27.9% 25.3% 29.6% 18.3% 27.3% 29.9% 18.8% 27.3% 28.4% 26.7% 24.6% 23.3% 36.0% 20.0% 21.9% 26.7% 28.4%Very Good 72 63 29 23 17 21 17 36 18 6 63 34 24 13 51 14 7 7 51 11
23.7% 24.8% 18.0% 18.9% 21.5% 15.6% 28.3% 24.0% 20.7% 18.8% 23.9% 23.0% 26.7% 22.8% 29.7% 16.3% 15.6% 21.9% 27.3% 14.9%Excellent 73 63 24 20 10 9 27 29 15 13 57 35 16 15 53 16 4 9 46 17
24.0% 24.8% 14.9% 16.4% 12.7% 6.7% 45.0% 19.3% 17.2% 40.6% 21.6% 23.6% 17.8% 26.3% 30.8% 18.6% 8.9% 28.1% 24.6% 23.0%Significantly different from column:* CEF BF F B BCD HI G G K J PQ O OExcellent or Very Good 145 126 53 43 27 30 44 65 33 19 120 69 40 28 104 30 11 16 97 28
47.7% 49.6% 32.9% 35.2% 34.2% 22.2% 73.3% 43.3% 37.9% 59.4% 45.5% 46.6% 44.4% 49.1% 60.5% 34.9% 24.4% 50.0% 51.9% 37.8%Significantly different from column:* CDEF BF BF B BCD HI G G PQ O O T S
5 or
mor
e
In general, how would you rate your child's overall mental or emotional health?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
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Lim
ited/
Prev
ente
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m D
oing
Usu
al
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gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-61
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 60
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 256 256 132 95 53 105 45 130 75 25 223 126 74 47 140 76 39 24 156 68
83.7% 100.0% 81.0% 76.6% 66.3% 77.2% 75.0% 85.5% 86.2% 78.1% 83.8% 84.0% 82.2% 82.5% 80.9% 87.4% 86.7% 75.0% 83.4% 89.5%No 50 0 31 29 27 31 15 22 12 7 43 24 16 10 33 11 6 8 31 8
16.3% 0.0% 19.0% 23.4% 33.8% 22.8% 25.0% 14.5% 13.8% 21.9% 16.2% 16.0% 17.8% 17.5% 19.1% 12.6% 13.3% 25.0% 16.6% 10.5%Significantly different from column:* CDEF BE B BC B
5 or
mor
e
Does your child currently need or use medicine prescribed by a doctor (other than vitamins)?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-62
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 61
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 256 256 132 95 53 105 45 130 75 25 223 126 74 47 140 76 39 24 156 68Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 256 256 132 95 53 105 45 130 75 25 223 126 74 47 140 76 39 24 156 68
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 248 248 128 90 49 103 40 128 74 23 217 124 70 46 136 75 36 24 152 65
96.9% 96.9% 97.0% 94.7% 92.5% 98.1% 88.9% 98.5% 98.7% 92.0% 97.3% 98.4% 94.6% 97.9% 97.1% 98.7% 92.3% 100.0% 97.4% 95.6%No 8 8 4 5 4 2 5 2 1 2 6 2 4 1 4 1 3 0 4 3
3.1% 3.1% 3.0% 5.3% 7.5% 1.9% 11.1% 1.5% 1.3% 8.0% 2.7% 1.6% 5.4% 2.1% 2.9% 1.3% 7.7% 0.0% 2.6% 4.4%Significantly different from column:*
5 or
mor
e
Is this because of any medical, behavioral, or other health condition?
Base: All respondents whose child needs/uses medicine prescribed by a doctor (Q60)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
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edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
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m D
oing
Usu
al
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gs
Get
s Sp
ecia
l Th
erap
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Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-63
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 62
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 248 248 128 90 49 103 40 128 74 23 217 124 70 46 136 75 36 24 152 65Number missing or multiple answer 1 1 1 0 1 1 0 0 0 1 0 0 0 0 0 1 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 247 247 127 90 48 102 40 128 74 22 217 124 70 46 136 74 36 24 151 65
99.6% 99.6% 99.2% 100.0% 98.0% 99.0% 100.0% 100.0% 100.0% 95.7% 100.0% 100.0% 100.0% 100.0% 100.0% 98.7% 100.0% 100.0% 99.3% 100.0%Yes 244 244 126 89 47 99 40 127 72 22 215 123 69 45 133 74 36 24 149 64
98.8% 98.8% 99.2% 98.9% 97.9% 97.1% 100.0% 99.2% 97.3% 100.0% 99.1% 99.2% 98.6% 97.8% 97.8% 100.0% 100.0% 100.0% 98.7% 98.5%No 3 3 1 1 1 3 0 1 2 0 2 1 1 1 3 0 0 0 2 1
1.2% 1.2% 0.8% 1.1% 2.1% 2.9% 0.0% 0.8% 2.7% 0.0% 0.9% 0.8% 1.4% 2.2% 2.2% 0.0% 0.0% 0.0% 1.3% 1.5%Significantly different from column:*
5 or
mor
e
Is this a condition that has lasted or is expected to last for at least 12 months?
Base: All respondents whose child needs/uses medicine prescribed by a doctor for medical/behavioral/other health condition (Q60 & Q61)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
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Lim
ited/
Prev
ente
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m D
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Usu
al
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gs
Get
s Sp
ecia
l Th
erap
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Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-64
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 63
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 10 8 0 1 4 3 3 4 2 3 6 5 0 4 6 3 1 1 5 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 296 248 163 123 76 133 57 148 85 29 260 145 90 53 167 84 44 31 182 73
96.7% 96.9% 100.0% 99.2% 95.0% 97.8% 95.0% 97.4% 97.7% 90.6% 97.7% 96.7% 100.0% 93.0% 96.5% 96.6% 97.8% 96.9% 97.3% 96.1%Yes 163 132 163 95 60 98 24 88 48 18 144 77 47 34 75 52 36 16 89 52
55.1% 53.2% 100.0% 77.2% 78.9% 73.7% 42.1% 59.5% 56.5% 62.1% 55.4% 53.1% 52.2% 64.2% 44.9% 61.9% 81.8% 51.6% 48.9% 71.2%No 133 116 0 28 16 35 33 60 37 11 116 68 43 19 92 32 8 15 93 21
44.9% 46.8% 0.0% 22.8% 21.1% 26.3% 57.9% 40.5% 43.5% 37.9% 44.6% 46.9% 47.8% 35.8% 55.1% 38.1% 18.2% 48.4% 51.1% 28.8%Significantly different from column:* CDEF BDEF BC BC BC H G PQ OQ OP T S
5 or
mor
e
Does your child need or use more medical care, more mental health services, or more educational services than is usual for most children of the same age?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
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edic
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Than
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Lim
ited/
Prev
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m D
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Get
s Tr
eatm
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r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-65
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 64
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 163 132 163 95 60 98 24 88 48 18 144 77 47 34 75 52 36 16 89 52Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 163 132 163 95 60 98 24 88 48 18 144 77 47 34 75 52 36 16 89 52
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 159 131 159 93 57 95 23 86 47 18 140 76 46 32 73 50 36 15 86 52
97.5% 99.2% 97.5% 97.9% 95.0% 96.9% 95.8% 97.7% 97.9% 100.0% 97.2% 98.7% 97.9% 94.1% 97.3% 96.2% 100.0% 93.8% 96.6% 100.0%No 4 1 4 2 3 3 1 2 1 0 4 1 1 2 2 2 0 1 3 0
2.5% 0.8% 2.5% 2.1% 5.0% 3.1% 4.2% 2.3% 2.1% 0.0% 2.8% 1.3% 2.1% 5.9% 2.7% 3.8% 0.0% 6.3% 3.4% 0.0%Significantly different from column:*
5 or
mor
e
Is this because of any medical, behavioral, or other health condition?
Base: All respondents whose child needs/uses more medical care/mental health/educational services than usual for children of same age (Q63)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
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Whi
te
Afric
an-A
mer
ican
Take
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eatm
ent o
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-66
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 65
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 159 131 159 93 57 95 23 86 47 18 140 76 46 32 73 50 36 15 86 52Number missing or multiple answer 1 1 1 0 1 1 0 0 0 1 0 0 0 0 0 1 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 158 130 158 93 56 94 23 86 47 17 140 76 46 32 73 49 36 15 85 52
99.4% 99.2% 99.4% 100.0% 98.2% 98.9% 100.0% 100.0% 100.0% 94.4% 100.0% 100.0% 100.0% 100.0% 100.0% 98.0% 100.0% 100.0% 98.8% 100.0%Yes 157 129 157 92 55 94 23 85 47 17 139 76 46 31 73 49 35 14 85 52
99.4% 99.2% 99.4% 98.9% 98.2% 100.0% 100.0% 98.8% 100.0% 100.0% 99.3% 100.0% 100.0% 96.9% 100.0% 100.0% 97.2% 93.3% 100.0% 100.0%No 1 1 1 1 1 0 0 1 0 0 1 0 0 1 0 0 1 1 0 0
0.6% 0.8% 0.6% 1.1% 1.8% 0.0% 0.0% 1.2% 0.0% 0.0% 0.7% 0.0% 0.0% 3.1% 0.0% 0.0% 2.8% 6.7% 0.0% 0.0%Significantly different from column:*
5 or
mor
e
Is this a condition that has lasted or is expected to last for at least 12 months?
Base: All respondents whose child needs/uses more medical care/mental health/educational services than usual for children of same age for medical/behavioral/other health condition (Q63 & Q64)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
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edic
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eatm
ent o
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-67
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 66
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 5 5 2 0 2 2 0 1 1 1 2 1 0 2 1 2 2 1 1 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 301 251 161 124 78 134 60 151 86 31 264 149 90 55 172 85 43 31 186 74
98.4% 98.0% 98.8% 100.0% 97.5% 98.5% 100.0% 99.3% 98.9% 96.9% 99.2% 99.3% 100.0% 96.5% 99.4% 97.7% 95.6% 96.9% 99.5% 97.4%Yes 124 95 95 124 51 65 23 64 34 11 110 60 38 23 54 41 29 12 69 38
41.2% 37.8% 59.0% 100.0% 65.4% 48.5% 38.3% 42.4% 39.5% 35.5% 41.7% 40.3% 42.2% 41.8% 31.4% 48.2% 67.4% 38.7% 37.1% 51.4%No 177 156 66 0 27 69 37 87 52 20 154 89 52 32 118 44 14 19 117 36
58.8% 62.2% 41.0% 0.0% 34.6% 51.5% 61.7% 57.6% 60.5% 64.5% 58.3% 59.7% 57.8% 58.2% 68.6% 51.8% 32.6% 61.3% 62.9% 48.6%Significantly different from column:* CDEF BD BCEF BDF BDE PQ OQ OP T S
5 or
mor
e
Is your child limited or prevented in any way in his or her ability to do the things most children of the same age can do?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
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Usu
al
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gs
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s Sp
ecia
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erap
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Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-68
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 67
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 124 95 95 124 51 65 23 64 34 11 110 60 38 23 54 41 29 12 69 38Number missing or multiple answer 2 2 1 2 0 1 0 1 0 0 0 0 0 1 2 0 0 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 122 93 94 122 51 64 23 63 34 11 110 60 38 22 52 41 29 12 67 38
98.4% 97.9% 98.9% 98.4% 100.0% 98.5% 100.0% 98.4% 100.0% 100.0% 100.0% 100.0% 100.0% 95.7% 96.3% 100.0% 100.0% 100.0% 97.1% 100.0%Yes 117 89 93 117 51 63 23 59 33 10 107 59 36 20 48 40 29 12 64 36
95.9% 95.7% 98.9% 95.9% 100.0% 98.4% 100.0% 93.7% 97.1% 90.9% 97.3% 98.3% 94.7% 90.9% 92.3% 97.6% 100.0% 100.0% 95.5% 94.7%No 5 4 1 5 0 1 0 4 1 1 3 1 2 2 4 1 0 0 3 2
4.1% 4.3% 1.1% 4.1% 0.0% 1.6% 0.0% 6.3% 2.9% 9.1% 2.7% 1.7% 5.3% 9.1% 7.7% 2.4% 0.0% 0.0% 4.5% 5.3%Significantly different from column:*
5 or
mor
e
Is this because of any medical, behavioral, or other health condition?
Base: All respondents whose child is limited/prevented in ability to do things children of the same age can do (Q66)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
Get
s Sp
ecia
l Th
erap
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Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-69
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 68
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 117 89 93 117 51 63 23 59 33 10 107 59 36 20 48 40 29 12 64 36Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 117 89 93 117 51 63 23 59 33 10 107 59 36 20 48 40 29 12 64 36
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 114 88 91 114 50 62 22 59 31 10 104 58 35 19 47 40 27 12 62 35
97.4% 98.9% 97.8% 97.4% 98.0% 98.4% 95.7% 100.0% 93.9% 100.0% 97.2% 98.3% 97.2% 95.0% 97.9% 100.0% 93.1% 100.0% 96.9% 97.2%No 3 1 2 3 1 1 1 0 2 0 3 1 1 1 1 0 2 0 2 1
2.6% 1.1% 2.2% 2.6% 2.0% 1.6% 4.3% 0.0% 6.1% 0.0% 2.8% 1.7% 2.8% 5.0% 2.1% 0.0% 6.9% 0.0% 3.1% 2.8%Significantly different from column:*
5 or
mor
e
Is this a condition that has lasted or is expected to last for at least 12 months?
Base: All respondents whose child is limited/prevented in ability to do things because of medical/behavioral/other health condition (Q66 & Q67)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
d fro
m D
oing
Usu
al
Thin
gs
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s Sp
ecia
l Th
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Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-70
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 69
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 7 7 5 5 0 2 1 3 1 0 5 2 3 0 3 3 1 0 3 4Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 299 249 158 119 80 134 59 149 86 32 261 148 87 57 170 84 44 32 184 72
97.7% 97.3% 96.9% 96.0% 100.0% 98.5% 98.3% 98.0% 98.9% 100.0% 98.1% 98.7% 96.7% 100.0% 98.3% 96.6% 97.8% 100.0% 98.4% 94.7%Yes 80 53 60 51 80 52 24 40 15 11 69 32 27 19 44 21 15 8 47 20
26.8% 21.3% 38.0% 42.9% 100.0% 38.8% 40.7% 26.8% 17.4% 34.4% 26.4% 21.6% 31.0% 33.3% 25.9% 25.0% 34.1% 25.0% 25.5% 27.8%No 219 196 98 68 0 82 35 109 71 21 192 116 60 38 126 63 29 24 137 52
73.2% 78.7% 62.0% 57.1% 0.0% 61.2% 59.3% 73.2% 82.6% 65.6% 73.6% 78.4% 69.0% 66.7% 74.1% 75.0% 65.9% 75.0% 74.5% 72.2%Significantly different from column:* CDEF BE BE BCDF BE I G
5 or
mor
e
Does your child need or get special therapy such as physical, occupational, or speech therapy?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
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edic
al C
are
Than
Usu
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Lim
ited/
Prev
ente
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m D
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Usu
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gs
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s Sp
ecia
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erap
y
Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-71
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 70
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 80 53 60 51 80 52 24 40 15 11 69 32 27 19 44 21 15 8 47 20Number missing or multiple answer 1 1 0 0 1 0 0 1 0 0 1 0 0 1 1 0 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 79 52 60 51 79 52 24 39 15 11 68 32 27 18 43 21 15 8 46 20
98.8% 98.1% 100.0% 100.0% 98.8% 100.0% 100.0% 97.5% 100.0% 100.0% 98.6% 100.0% 100.0% 94.7% 97.7% 100.0% 100.0% 100.0% 97.9% 100.0%Yes 73 49 58 50 73 51 22 36 14 11 62 31 23 17 39 19 15 8 42 19
92.4% 94.2% 96.7% 98.0% 92.4% 98.1% 91.7% 92.3% 93.3% 100.0% 91.2% 96.9% 85.2% 94.4% 90.7% 90.5% 100.0% 100.0% 91.3% 95.0%No 6 3 2 1 6 1 2 3 1 0 6 1 4 1 4 2 0 0 4 1
7.6% 5.8% 3.3% 2.0% 7.6% 1.9% 8.3% 7.7% 6.7% 0.0% 8.8% 3.1% 14.8% 5.6% 9.3% 9.5% 0.0% 0.0% 8.7% 5.0%Significantly different from column:*
5 or
mor
e
Is this because of any medical, behavioral, or other health condition?
Base: All respondents whose child needs/gets special therapy (Q69)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
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edic
al C
are
Than
Usu
al
Lim
ited/
Prev
ente
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m D
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Usu
al
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gs
Get
s Sp
ecia
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Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-72
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 71
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 73 49 58 50 73 51 22 36 14 11 62 31 23 17 39 19 15 8 42 19Number missing or multiple answer 1 0 1 1 1 1 0 1 0 0 1 0 0 1 1 0 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 72 49 57 49 72 50 22 35 14 11 61 31 23 16 38 19 15 8 41 19
98.6% 100.0% 98.3% 98.0% 98.6% 98.0% 100.0% 97.2% 100.0% 100.0% 98.4% 100.0% 100.0% 94.1% 97.4% 100.0% 100.0% 100.0% 97.6% 100.0%Yes 71 48 56 49 71 49 22 34 14 11 60 31 22 16 37 19 15 7 41 19
98.6% 98.0% 98.2% 100.0% 98.6% 98.0% 100.0% 97.1% 100.0% 100.0% 98.4% 100.0% 95.7% 100.0% 97.4% 100.0% 100.0% 87.5% 100.0% 100.0%No 1 1 1 0 1 1 0 1 0 0 1 0 1 0 1 0 0 1 0 0
1.4% 2.0% 1.8% 0.0% 1.4% 2.0% 0.0% 2.9% 0.0% 0.0% 1.6% 0.0% 4.3% 0.0% 2.6% 0.0% 0.0% 12.5% 0.0% 0.0%Significantly different from column:*
5 or
mor
e
Is this a condition that has lasted or is expected to last for at least 12 months?
Base: All respondents whose child needs/gets special therapy for medical/behavioral/other health condition (Q69 & Q70)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
n M
edic
ine
Mor
e M
edic
al C
are
Than
Usu
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Lim
ited/
Prev
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m D
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Usu
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Get
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ecia
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Get
s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-73
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 72
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 5 5 3 4 0 0 0 1 2 0 3 2 1 0 1 3 1 0 3 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 301 251 160 120 80 136 60 151 85 32 263 148 89 57 172 84 44 32 184 74
98.4% 98.0% 98.2% 96.8% 100.0% 100.0% 100.0% 99.3% 97.7% 100.0% 98.9% 98.7% 98.9% 100.0% 99.4% 96.6% 97.8% 100.0% 98.4% 97.4%Yes 136 105 98 65 52 136 14 76 43 11 123 71 42 22 74 37 24 12 78 40
45.2% 41.8% 61.3% 54.2% 65.0% 100.0% 23.3% 50.3% 50.6% 34.4% 46.8% 48.0% 47.2% 38.6% 43.0% 44.0% 54.5% 37.5% 42.4% 54.1%No 165 146 62 55 28 0 46 75 42 21 140 77 47 35 98 47 20 20 106 34
54.8% 58.2% 38.8% 45.8% 35.0% 0.0% 76.7% 49.7% 49.4% 65.6% 53.2% 52.0% 52.8% 61.4% 57.0% 56.0% 45.5% 62.5% 57.6% 45.9%Significantly different from column:* CDEF BF BF BF BCDE HI G G
5 or
mor
e
Does your child have any kind of emotional, developmental, or behavioral problem for which he or she needs or gets treatment or counseling?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
s Pr
escr
iptio
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edic
ine
Mor
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edic
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Than
Usu
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ited/
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s Tr
eatm
ent o
r C
ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-74
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 73
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 136 105 98 65 52 136 14 76 43 11 123 71 42 22 74 37 24 12 78 40Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 136 105 98 65 52 136 14 76 43 11 123 71 42 22 74 37 24 12 78 40
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 133 103 95 64 52 133 14 73 43 10 121 69 41 22 72 37 23 12 76 40
97.8% 98.1% 96.9% 98.5% 100.0% 97.8% 100.0% 96.1% 100.0% 90.9% 98.4% 97.2% 97.6% 100.0% 97.3% 100.0% 95.8% 100.0% 97.4% 100.0%No 3 2 3 1 0 3 0 3 0 1 2 2 1 0 2 0 1 0 2 0
2.2% 1.9% 3.1% 1.5% 0.0% 2.2% 0.0% 3.9% 0.0% 9.1% 1.6% 2.8% 2.4% 0.0% 2.7% 0.0% 4.2% 0.0% 2.6% 0.0%Significantly different from column:*
5 or
mor
e
Has this problem lasted or is it expected to last for at least 12 months?
Base: All respondents whose child has emotional, developmental or behavioral problem for which s/he gets treatment (Q72)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Take
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iptio
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edic
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Mor
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ited/
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eatm
ent o
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-75
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 74
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 7 6 3 3 1 3 0 0 0 1 3 1 1 1 3 2 2 1 4 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 299 250 160 121 79 133 60 152 87 31 263 149 89 56 170 85 43 31 183 75
97.7% 97.7% 98.2% 97.6% 98.8% 97.8% 100.0% 100.0% 100.0% 96.9% 98.9% 99.3% 98.9% 98.2% 98.3% 97.7% 95.6% 96.9% 97.9% 98.7%Less than 1 year old 15 10 5 6 6 3 15 0 0 0 15 8 6 1 9 2 4 0 6 8
5.0% 4.0% 3.1% 5.0% 7.6% 2.3% 25.0% 0.0% 0.0% 0.0% 5.7% 5.4% 6.7% 1.8% 5.3% 2.4% 9.3% 0.0% 3.3% 10.7%1 year old 10 9 6 4 4 4 10 0 0 2 8 2 2 5 6 2 2 0 3 7
3.3% 3.6% 3.8% 3.3% 5.1% 3.0% 16.7% 0.0% 0.0% 6.5% 3.0% 1.3% 2.2% 8.9% 3.5% 2.4% 4.7% 0.0% 1.6% 9.3%2 years old 7 5 2 1 3 1 7 0 0 1 5 2 3 2 4 2 1 1 5 1
2.3% 2.0% 1.3% 0.8% 3.8% 0.8% 11.7% 0.0% 0.0% 3.2% 1.9% 1.3% 3.4% 3.6% 2.4% 2.4% 2.3% 3.2% 2.7% 1.3%3 years old 7 6 2 0 2 0 7 0 0 2 5 1 4 2 3 4 0 1 4 1
2.3% 2.4% 1.3% 0.0% 2.5% 0.0% 11.7% 0.0% 0.0% 6.5% 1.9% 0.7% 4.5% 3.6% 1.8% 4.7% 0.0% 3.2% 2.2% 1.3%4 to 6 years old 40 26 20 23 18 14 21 19 0 8 32 21 11 7 24 13 3 4 27 6
13.4% 10.4% 12.5% 19.0% 22.8% 10.5% 35.0% 12.5% 0.0% 25.8% 12.2% 14.1% 12.4% 12.5% 14.1% 15.3% 7.0% 12.9% 14.8% 8.0%7 to 9 years old 54 47 34 24 14 25 0 54 0 2 50 29 16 9 35 10 9 4 36 12
18.1% 18.8% 21.3% 19.8% 17.7% 18.8% 0.0% 35.5% 0.0% 6.5% 19.0% 19.5% 18.0% 16.1% 20.6% 11.8% 20.9% 12.9% 19.7% 16.0%10 to 13 years old 79 72 43 29 17 43 0 79 0 11 66 43 20 13 49 25 5 7 50 19
26.4% 28.8% 26.9% 24.0% 21.5% 32.3% 0.0% 52.0% 0.0% 35.5% 25.1% 28.9% 22.5% 23.2% 28.8% 29.4% 11.6% 22.6% 27.3% 25.3%14 to 18 years old 87 75 48 34 15 43 0 0 87 5 82 43 27 17 40 27 19 14 52 21
29.1% 30.0% 30.0% 28.1% 19.0% 32.3% 0.0% 0.0% 100.0% 16.1% 31.2% 28.9% 30.3% 30.4% 23.5% 31.8% 44.2% 45.2% 28.4% 28.0%3 years old or younger 39 30 15 11 15 8 39 0 0 5 33 13 15 10 22 10 7 2 18 17
13.0% 12.0% 9.4% 9.1% 19.0% 6.0% 65.0% 0.0% 0.0% 16.1% 12.5% 8.7% 16.9% 17.9% 12.9% 11.8% 16.3% 6.5% 9.8% 22.7%Significantly different from column:* E E CDF E HI G G T T RS
5 or
mor
e
What is your child’s age?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
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Fair
or P
oor
Non
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1 to
4
6 to
13
14 to
18
His
pani
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Not
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pani
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Take
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ecia
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eatm
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elin
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-76
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 75
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 4 3 0 1 0 1 0 0 0 0 1 1 0 1 3 0 1 1 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 302 253 163 123 80 135 60 152 87 32 265 149 90 56 170 87 44 31 185 75
98.7% 98.8% 100.0% 99.2% 100.0% 99.3% 100.0% 100.0% 100.0% 100.0% 99.6% 99.3% 100.0% 98.2% 98.3% 100.0% 97.8% 96.9% 98.9% 98.7%Male 183 155 112 77 54 89 35 105 42 23 157 85 58 35 105 53 25 18 114 45
60.6% 61.3% 68.7% 62.6% 67.5% 65.9% 58.3% 69.1% 48.3% 71.9% 59.2% 57.0% 64.4% 62.5% 61.8% 60.9% 56.8% 58.1% 61.6% 60.0%Female 119 98 51 46 26 46 25 47 45 9 108 64 32 21 65 34 19 13 71 30
39.4% 38.7% 31.3% 37.4% 32.5% 34.1% 41.7% 30.9% 51.7% 28.1% 40.8% 43.0% 35.6% 37.5% 38.2% 39.1% 43.2% 41.9% 38.4% 40.0%Significantly different from column:* I H
5 or
mor
e
Is your child male or female?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
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His
pani
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Whi
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Afric
an-A
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Take
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0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-77
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 76
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 8 8 1 3 0 2 1 4 0 0 0 1 2 3 7 0 1 1 6 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 298 248 162 121 80 134 59 148 87 32 266 149 88 54 166 87 44 31 181 75
97.4% 96.9% 99.4% 97.6% 100.0% 98.5% 98.3% 97.4% 100.0% 100.0% 100.0% 99.3% 97.8% 94.7% 96.0% 100.0% 97.8% 96.9% 96.8% 98.7%Yes, Hispanic or Latino 32 25 18 11 11 11 11 15 5 32 0 10 1 16 22 7 3 2 20 9
10.7% 10.1% 11.1% 9.1% 13.8% 8.2% 18.6% 10.1% 5.7% 100.0% 0.0% 6.7% 1.1% 29.6% 13.3% 8.0% 6.8% 6.5% 11.0% 12.0%266 223 144 110 69 123 48 133 82 0 266 139 87 38 144 80 41 29 161 66
89.3% 89.9% 88.9% 90.9% 86.3% 91.8% 81.4% 89.9% 94.3% 0.0% 100.0% 93.3% 98.9% 70.4% 86.7% 92.0% 93.2% 93.5% 89.0% 88.0%Significantly different from column:* I G N N LM
*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
5 or
mor
e
Is your child of Hispanic or Latino origin or descent?
Base: All respondents
No, not Hispanic or Latino
NA - Not Applicable
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
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1 to
4
6 to
13
14 to
18
His
pani
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ecia
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ent o
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-78
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 77
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 9 9 5 3 2 1 2 3 0 5 2 0 0 0 3 5 1 1 5 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 297 247 158 121 78 135 58 149 87 27 264 150 90 57 170 82 44 31 182 73
97.1% 96.5% 96.9% 97.6% 97.5% 99.3% 96.7% 98.0% 100.0% 84.4% 99.2% 100.0% 100.0% 100.0% 98.3% 94.3% 97.8% 96.9% 97.3% 96.1%White 181 154 97 73 40 81 33 94 53 17 163 150 0 31 113 46 22 14 110 52
60.9% 62.3% 61.4% 60.3% 51.3% 60.0% 56.9% 63.1% 60.9% 63.0% 61.7% 100.0% 0.0% 54.4% 66.5% 56.1% 50.0% 45.2% 60.4% 71.2%119 99 66 49 37 53 26 53 39 7 110 0 90 29 56 38 24 16 76 22
40.1% 40.1% 41.8% 40.5% 47.4% 39.3% 44.8% 35.6% 44.8% 25.9% 41.7% 0.0% 100.0% 50.9% 32.9% 46.3% 54.5% 51.6% 41.8% 30.1%Asian 6 5 5 3 3 2 2 2 2 0 5 0 0 6 5 0 1 2 3 1
2.0% 2.0% 3.2% 2.5% 3.8% 1.5% 3.4% 1.3% 2.3% 0.0% 1.9% 0.0% 0.0% 10.5% 2.9% 0.0% 2.3% 6.5% 1.6% 1.4%4 4 4 1 0 1 1 2 1 1 3 0 0 4 3 0 1 0 2 2
1.3% 1.6% 2.5% 0.8% 0.0% 0.7% 1.7% 1.3% 1.1% 3.7% 1.1% 0.0% 0.0% 7.0% 1.8% 0.0% 2.3% 0.0% 1.1% 2.7%15 13 9 6 4 6 3 6 6 2 13 0 0 15 7 3 4 3 5 7
5.1% 5.3% 5.7% 5.0% 5.1% 4.4% 5.2% 4.0% 6.9% 7.4% 4.9% 0.0% 0.0% 26.3% 4.1% 3.7% 9.1% 9.7% 2.7% 9.6%Other 25 17 13 10 12 11 5 14 5 10 12 0 0 25 20 3 2 2 16 6
8.4% 6.9% 8.2% 8.3% 15.4% 8.1% 8.6% 9.4% 5.7% 37.0% 4.5% 0.0% 0.0% 43.9% 11.8% 3.7% 4.5% 6.5% 8.8% 8.2%
American Indian or Alaska Native
NA - Not ApplicablePlease note that respondents could select more than one response option, therefore percentages may not add up to 100%.
5 or
mor
e
What is your child’s race? Mark one or more.
Base: All respondents
Black or African-American
Native Hawaiian or other Pacific Islander
Oth
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Exce
llent
or V
ery
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1 to
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0 to
5
Child's Health Status Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race
Chronic-79
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 78
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 7 7 2 3 0 0 0 3 0 2 2 0 2 1 3 3 1 1 2 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 299 249 161 121 80 136 60 149 87 30 264 150 88 56 170 84 44 31 185 73
97.7% 97.3% 98.8% 97.6% 100.0% 100.0% 100.0% 98.0% 100.0% 93.8% 99.2% 100.0% 97.8% 98.2% 98.3% 96.6% 97.8% 96.9% 98.9% 96.1%Under 18 35 30 20 17 12 17 4 22 7 4 29 16 17 2 20 11 4 4 22 7
11.7% 12.0% 12.4% 14.0% 15.0% 12.5% 6.7% 14.8% 8.0% 13.3% 11.0% 10.7% 19.3% 3.6% 11.8% 13.1% 9.1% 12.9% 11.9% 9.6%18 to 24 16 13 6 9 6 6 13 3 0 2 14 5 6 5 10 1 5 1 8 6
5.4% 5.2% 3.7% 7.4% 7.5% 4.4% 21.7% 2.0% 0.0% 6.7% 5.3% 3.3% 6.8% 8.9% 5.9% 1.2% 11.4% 3.2% 4.3% 8.2%25 to 34 81 67 40 25 19 29 27 48 6 12 68 46 17 15 50 19 12 6 46 26
27.1% 26.9% 24.8% 20.7% 23.8% 21.3% 45.0% 32.2% 6.9% 40.0% 25.8% 30.7% 19.3% 26.8% 29.4% 22.6% 27.3% 19.4% 24.9% 35.6%35 to 44 94 76 49 37 29 50 7 51 36 7 87 45 24 24 55 25 14 14 61 16
31.4% 30.5% 30.4% 30.6% 36.3% 36.8% 11.7% 34.2% 41.4% 23.3% 33.0% 30.0% 27.3% 42.9% 32.4% 29.8% 31.8% 45.2% 33.0% 21.9%45 to 54 53 44 34 26 8 19 8 20 24 4 48 27 18 7 25 22 6 4 37 12
17.7% 17.7% 21.1% 21.5% 10.0% 14.0% 13.3% 13.4% 27.6% 13.3% 18.2% 18.0% 20.5% 12.5% 14.7% 26.2% 13.6% 12.9% 20.0% 16.4%55 to 64 15 14 9 4 5 11 1 2 12 1 14 7 5 3 6 5 3 2 7 5
5.0% 5.6% 5.6% 3.3% 6.3% 8.1% 1.7% 1.3% 13.8% 3.3% 5.3% 4.7% 5.7% 5.4% 3.5% 6.0% 6.8% 6.5% 3.8% 6.8%65 to 74 5 5 3 3 1 4 0 3 2 0 4 4 1 0 4 1 0 0 4 1
1.7% 2.0% 1.9% 2.5% 1.3% 2.9% 0.0% 2.0% 2.3% 0.0% 1.5% 2.7% 1.1% 0.0% 2.4% 1.2% 0.0% 0.0% 2.2% 1.4%75 or older 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%35 or older 167 139 95 70 43 84 16 76 74 12 153 83 48 34 90 53 23 20 109 34
55.9% 55.8% 59.0% 57.9% 53.8% 61.8% 26.7% 51.0% 85.1% 40.0% 58.0% 55.3% 54.5% 60.7% 52.9% 63.1% 52.3% 64.5% 58.9% 46.6%Significantly different from column:* HI GI GH
5 or
mor
e
What is your age?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
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Take
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0 to
5
Child's Hispanic Status Child's Race Child's Health Status Child's Doctor Visits in
Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age
Chronic-80
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 79
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 4 4 2 2 0 0 0 1 0 1 1 0 1 0 1 2 1 0 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 302 252 161 122 80 136 60 151 87 31 265 150 89 57 172 85 44 32 185 75
98.7% 98.4% 98.8% 98.4% 100.0% 100.0% 100.0% 99.3% 100.0% 96.9% 99.6% 100.0% 98.9% 100.0% 99.4% 97.7% 97.8% 100.0% 98.9% 98.7%Male 32 25 19 10 12 16 6 16 10 3 26 18 9 5 21 7 4 5 20 6
10.6% 9.9% 11.8% 8.2% 15.0% 11.8% 10.0% 10.6% 11.5% 9.7% 9.8% 12.0% 10.1% 8.8% 12.2% 8.2% 9.1% 15.6% 10.8% 8.0%Female 270 227 142 112 68 120 54 135 77 28 239 132 80 52 151 78 40 27 165 69
89.4% 90.1% 88.2% 91.8% 85.0% 88.2% 90.0% 89.4% 88.5% 90.3% 90.2% 88.0% 89.9% 91.2% 87.8% 91.8% 90.9% 84.4% 89.2% 92.0%Significantly different from column:*
5 or
mor
e
Are you male or female?
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
6 to
13
14 to
18
His
pani
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eatm
ent o
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ouns
elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-81
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 80
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 9 9 4 4 1 1 1 4 0 2 4 2 2 1 2 5 2 2 3 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 297 247 159 120 79 135 59 148 87 30 262 148 88 56 171 82 43 30 184 73
97.1% 96.5% 97.5% 96.8% 98.8% 99.3% 98.3% 97.4% 100.0% 93.8% 98.5% 98.7% 97.8% 98.2% 98.8% 94.3% 95.6% 93.8% 98.4% 96.1%8th grade or less 12 10 11 7 5 5 2 7 3 1 11 3 5 4 6 4 2 4 4 4
4.0% 4.0% 6.9% 5.8% 6.3% 3.7% 3.4% 4.7% 3.4% 3.3% 4.2% 2.0% 5.7% 7.1% 3.5% 4.9% 4.7% 13.3% 2.2% 5.5%24 20 16 16 3 10 4 18 2 2 22 12 8 3 10 10 4 2 13 9
8.1% 8.1% 10.1% 13.3% 3.8% 7.4% 6.8% 12.2% 2.3% 6.7% 8.4% 8.1% 9.1% 5.4% 5.8% 12.2% 9.3% 6.7% 7.1% 12.3%102 84 51 44 24 50 16 49 35 10 89 55 30 15 57 30 14 9 66 25
34.3% 34.0% 32.1% 36.7% 30.4% 37.0% 27.1% 33.1% 40.2% 33.3% 34.0% 37.2% 34.1% 26.8% 33.3% 36.6% 32.6% 30.0% 35.9% 34.2%116 99 56 35 33 52 27 53 35 12 104 55 38 22 73 25 18 8 76 27
39.1% 40.1% 35.2% 29.2% 41.8% 38.5% 45.8% 35.8% 40.2% 40.0% 39.7% 37.2% 43.2% 39.3% 42.7% 30.5% 41.9% 26.7% 41.3% 37.0%4-year college graduate 32 26 17 13 8 13 8 15 9 3 27 17 6 9 19 9 4 5 19 6
10.8% 10.5% 10.7% 10.8% 10.1% 9.6% 13.6% 10.1% 10.3% 10.0% 10.3% 11.5% 6.8% 16.1% 11.1% 11.0% 9.3% 16.7% 10.3% 8.2%11 8 8 5 6 5 2 6 3 2 9 6 1 3 6 4 1 2 6 2
3.7% 3.2% 5.0% 4.2% 7.6% 3.7% 3.4% 4.1% 3.4% 6.7% 3.4% 4.1% 1.1% 5.4% 3.5% 4.9% 2.3% 6.7% 3.3% 2.7%
43 34 25 18 14 18 10 21 12 5 36 23 7 12 25 13 5 7 25 814.5% 13.8% 15.7% 15.0% 17.7% 13.3% 16.9% 14.2% 13.8% 16.7% 13.7% 15.5% 8.0% 21.4% 14.6% 15.9% 11.6% 23.3% 13.6% 11.0%
Significantly different from column:* N M
Some college or 2-year degree
More than 4-year college degree
4-year college graduate or more
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
5 or
mor
e
What is the highest grade or level of school that you have completed?
Base: All respondents
Some high school, but did not graduate
High school graduate or GED
Oth
er
Exce
llent
or V
ery
Goo
d
Goo
d
Fair
or P
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Non
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1 to
4
6 to
13
14 to
18
His
pani
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elin
g
0 to
5
Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-82
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 81
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 306 256 163 124 80 136 60 152 87 32 266 150 90 57 173 87 45 32 187 76Number missing or multiple answer 11 10 7 8 2 4 0 4 4 2 7 4 3 0 5 5 1 0 5 5Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 295 246 156 116 78 132 60 148 83 30 259 146 87 57 168 82 44 32 182 71
96.4% 96.1% 95.7% 93.5% 97.5% 97.1% 100.0% 97.4% 95.4% 93.8% 97.4% 97.3% 96.7% 100.0% 97.1% 94.3% 97.8% 100.0% 97.3% 93.4%Mother or father 261 218 138 103 67 112 50 136 72 28 228 133 69 54 150 69 41 31 157 65
88.5% 88.6% 88.5% 88.8% 85.9% 84.8% 83.3% 91.9% 86.7% 93.3% 88.0% 91.1% 79.3% 94.7% 89.3% 84.1% 93.2% 96.9% 86.3% 91.5%Grandparent 19 17 9 6 8 11 6 7 5 1 17 7 10 2 9 7 3 1 14 2
6.4% 6.9% 5.8% 5.2% 10.3% 8.3% 10.0% 4.7% 6.0% 3.3% 6.6% 4.8% 11.5% 3.5% 5.4% 8.5% 6.8% 3.1% 7.7% 2.8%Aunt or uncle 4 2 4 2 1 3 1 2 1 0 4 1 3 0 2 2 0 0 2 2
1.4% 0.8% 2.6% 1.7% 1.3% 2.3% 1.7% 1.4% 1.2% 0.0% 1.5% 0.7% 3.4% 0.0% 1.2% 2.4% 0.0% 0.0% 1.1% 2.8%Older brother or sister 1 0 0 1 1 1 1 0 0 1 0 0 0 1 1 0 0 0 1 0
0.3% 0.0% 0.0% 0.9% 1.3% 0.8% 1.7% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 1.8% 0.6% 0.0% 0.0% 0.0% 0.5% 0.0%Other relative 2 2 1 1 0 1 0 0 2 0 2 0 2 0 1 1 0 0 2 0
0.7% 0.8% 0.6% 0.9% 0.0% 0.8% 0.0% 0.0% 2.4% 0.0% 0.8% 0.0% 2.3% 0.0% 0.6% 1.2% 0.0% 0.0% 1.1% 0.0%Legal guardian 8 7 4 3 1 4 2 3 3 0 8 5 3 0 5 3 0 0 6 2
2.7% 2.8% 2.6% 2.6% 1.3% 3.0% 3.3% 2.0% 3.6% 0.0% 3.1% 3.4% 3.4% 0.0% 3.0% 3.7% 0.0% 0.0% 3.3% 2.8%Someone else 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%NA - Not Applicable
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How are you related to the child?
Base: All respondents
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Child's Hispanic Status Child's Race Child's Health Status Child's Doctor Visits in
Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age
Take
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Chronic-83
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 82
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 155 127 83 66 49 74 29 81 42 17 135 86 47 19 105 39 11 15 102 34Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 155 127 83 66 49 74 29 81 42 17 135 86 47 19 105 39 11 15 102 34
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Yes 5 5 3 2 2 2 2 2 1 2 2 3 1 1 3 2 0 0 3 2
3.2% 3.9% 3.6% 3.0% 4.1% 2.7% 6.9% 2.5% 2.4% 11.8% 1.5% 3.5% 2.1% 5.3% 2.9% 5.1% 0.0% 0.0% 2.9% 5.9%No 150 122 80 64 47 72 27 79 41 15 133 83 46 18 102 37 11 15 99 32
96.8% 96.1% 96.4% 97.0% 95.9% 97.3% 93.1% 97.5% 97.6% 88.2% 98.5% 96.5% 97.9% 94.7% 97.1% 94.9% 100.0% 100.0% 97.1% 94.1%Significantly different from column:*
5 or
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Did someone help you complete this survey?
Base: All respondents (Please note that members who responded on the phone were not asked this question.)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
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Child's Health Status Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race
Chronic-84
Aetna Better Health of Louisiana 49170
CAHPS® 5.0H Child Medicaid with CCC Measures Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016) --- CCC Population
Question 83
(Q60) (Q63) (Q66) (Q69) (Q72)
A B C D E F G H I J K L M N O P Q R S TNumber in sample 5 5 3 2 2 2 2 2 1 2 2 3 1 1 3 2 0 0 3 2Number missing or multiple answer 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 5 5 3 2 2 2 2 2 1 2 2 3 1 1 3 2 0 0 3 2
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- --- 100.0% 100.0%Read the questions to me 1 1 1 1 0 0 0 1 0 0 1 1 0 0 0 1 0 0 0 1
20.0% 20.0% 33.3% 50.0% 0.0% 0.0% 0.0% 50.0% 0.0% 0.0% 50.0% 33.3% 0.0% 0.0% 0.0% 50.0% --- --- 0.0% 50.0%0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% --- --- 0.0% 0.0%1 1 1 0 0 1 1 0 0 0 1 0 1 0 1 0 0 0 1 0
20.0% 20.0% 33.3% 0.0% 0.0% 50.0% 50.0% 0.0% 0.0% 0.0% 50.0% 0.0% 100.0% 0.0% 33.3% 0.0% --- --- 33.3% 0.0%1 1 0 0 1 0 1 0 0 1 0 0 0 1 1 0 0 0 0 1
20.0% 20.0% 0.0% 0.0% 50.0% 0.0% 50.0% 0.0% 0.0% 50.0% 0.0% 0.0% 0.0% 100.0% 33.3% 0.0% --- --- 0.0% 50.0%Helped in some other way 2 2 1 1 1 1 0 1 1 1 0 2 0 0 1 1 0 0 2 0
40.0% 40.0% 33.3% 50.0% 50.0% 50.0% 0.0% 50.0% 100.0% 50.0% 0.0% 66.7% 0.0% 0.0% 33.3% 50.0% --- --- 66.7% 0.0%
Translated the questions into my language
NA - Not ApplicablePlease note that respondents could select more than one response option, therefore percentages may not add up to 100%.
5 or
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How did that person help you? Mark one or more.
Base: All respondents who received help completing this survey (Q82) (Please note that members who responded on the phone were not asked this question.)
Wrote down the answers I gave
Answered the questions for me
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Child's Doctor Visits in Last 6 Months
(Q74) (Q76) (Q77) (Q58) (Q7)
2016
Type of Chronic Condition Child's Age Child's Hispanic Status Child's Race Child's Health Status
Chronic-85
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL IV
SURVEY MATERIALS
CSS ProcessingPO Box 10810Herndon, VA 20172-9904
AET-r
PresortedFirst Class
U.S. PostagePAID
Permit #5745Baltimore, MD
How can Aetna Better Health® of Louisiana serve your family better? How can people choose the health care plan that is best for them?
This survey gives you the chance to tell us what you think about the services we provide to your child at Aetna Better Health® of Louisiana. It will take less than 20 minutes to complete. The person who knows the most about your child’s health care should fill out the survey.
The survey is part of a national project by the National Committee for Quality Assurance (NCQA), a non-profit group that helps people learn more about health care plans.
The Center for the Study of Services (CSS) is an independent research firm that is helping us conduct the survey. No one but the staff at CSS and NCQA will see your answers. Your answers will not have your name on them and will be part of a pool of information from others like you. Please call the toll-free number 1-800-874-5561 or e-mail CSS at [email protected] if you have any questions.
Because we are asking only a few people to take the survey, it is very important that you fill out the survey and return it right away. Please use the pre-paid envelope to return the survey.
Thank you for helping to make health care better for all children.
Sincerely,
Salli DuncanChief Executive Officer
AETLA7_1
About three weeks ago, we sent you a survey about the services we give your child at Aetna Better Health® of Louisiana. If you sent your survey back, thank you for your help! You can ignore this letter.
We sent you another survey, just in case you misplaced the first one. Please take a little time to complete it. It should take you less than 20 minutes. The person who knows the most about your child’s health care should fill out the survey.
The survey is part of a national project by the National Committee for Quality Assurance (NCQA), a non-profit group that helps people learn more about health care plans.
The Center for the Study of Services (CSS) is an independent research firm that is helping us conduct the survey. No one but the staff at CSS and NCQA will see your answers. Your answers will not have your name on them and will be part of a pool of information from others like you. Please call the toll-free number 1-800-874-5561 or e-mail CSS at [email protected] if you have any questions.
Other families across the country are filling out the same survey. Because we asked only a few people to take the survey, it is very important that you fill out the survey and return it right away. Please return it in the pre-paid envelope.
Thank you for helping to improve health care for all children.
Sincerely,
Salli DuncanChief Executive Officer
AETLA7_3
We need your help! Recently, we sent you a short survey about your child’s health care. Your answers will help to improve the services we provide to children. The survey will also help other people learn more about health care plans, but it will help only if everyone who gets the survey sends it back.
After you finish the survey, please return it in the pre-paid envelope to the Center for the Study of Services (CSS), a research firm working with us on this survey.
If you did not get the survey, or if you misplaced it, please call CSS at the toll-free number 1-800-874-5561 or e-mail them at [email protected]. They will mail you another one. You can also call that number if you have any questions.
If you have already sent in your survey, thank you! You can ignore this reminder.
Thanks again for your help!
CSS ProcessingPO Box 10810Herndon, VA 20172-9904
PRST FIRST CLASSU.S. POSTAGE
PAIDBALTIMORE, MD
PERMIT 5745
AET247
1. OurrecordsshowthatyourchildisnowinAetnaBetterHealth® of Louisiana. Is that right?
1 Yes → If Yes, Go to Question 32 No
2. What is the name of your child’s health plan? (Please print)
_______________________________________________________
Your Child’s Health Care in the Last 6 MonthsThese questions ask about your child’s health care. Do not include care your child got when he or she stayed overnight in a hospital. Do not include the times your child went for dental care visits.
3. In the last 6 months, did your child have an illness, injury, or conditionthatneeded care right away in a clinic, emergency room,ordoctor’soffice?
1 Yes2 No → If No, Go to Question 5
4. In the last 6 months, when your child needed care right away,howoftendidyourchildgetcareassoonasheorsheneeded?
Never Sometimes Usually Always1 2 3 4
5. In the last 6 months, did you make any appointments for a check-uporroutinecareforyourchildatadoctor’sofficeorclinic?
1 Yes2 No → If No, Go to Question 7
6. In the last 6 months, when you made an appointment for a check-uporroutinecareforyourchildatadoctor’sofficeorclinic,howoftendidyougetanappointmentassoonasyourchild needed?
Never Sometimes Usually Always1 2 3 4
Please answer the questions for the child listed on the envelope. Please do not answer for any other children.
7. In the last 6 months, notcountingthetimesyourchildwenttoanemergencyroom,howmanytimesdidheorshegotoadoctor’sofficeorclinictogethealthcare?
0 None → If None, Go to Question 1611time2 23 34 45 5 to 9610ormoretimes
8. In the last 6 months, did you and your child’s doctor or other healthprovidertalkaboutspecificthingsyoucoulddotoprevent illness in your child?
1 Yes2 No
9. Inthelast6months,howoftendidyouhaveyourquestionsanswered by your child’s doctors or other health providers?
Never Sometimes Usually Always1 2 3 4
10. In the last 6 months, did you and your child’s doctor or other healthprovidertalkaboutstartingorstoppingaprescriptionmedicine for your child?
1 Yes2 No → If No, Go to Question 14
11. Did you and a doctor or other health provider talk about the reasons you might want your child to take a medicine?
1 Yes2 No
12. Did you and a doctor or other health provider talk about the reasons you might not want your child to take a medicine?
1 Yes2 No
13. Whenyoutalkedaboutyourchildstartingorstoppingaprescriptionmedicine,didadoctororotherhealthproviderask you what you thought was best for your child?
1 Yes2 No
Answer each question by marking the box to the left of your answer.
You are sometimes told to skip over some questions in this survey. When this happens you will see an arrow with a note that tells you what question to answer next, like this:
1 Yes → If Yes, Go to Question 12 No
Personally identifiable information will not be made public and will only be released in accordance with federal laws and regulations.
You may choose to answer this survey or not. If you choose not to, this will not affect the benefits you get. You may notice a number on the cover of this survey. This number is ONLY used to let us know if you returned your survey so we don’t have to send you reminders.
If you want to know more about this study, please call 1-800-874-5561.
Survey Instructions
✓
2016
AETLA7
14. Usinganynumberfrom0to10,where0istheworsthealthcare possible and 10 is the best health care possible, what number would you use to rate all your child’s health care in the last 6 months?
0 1 2 3 4 5 6 7 8 9 10
Worst health care Best health carepossible possible
15. Inthelast6months,howoftenwasiteasytogetthecare,tests, or treatment your child needed?
Never Sometimes Usually Always1 2 3 4
16. Is your child now enrolled in any kind of school or daycare?
1 Yes2 No → If No, Go to Question 19
17. In the last 6 months, did you need your child’s doctors or other health providers to contact a school or daycare center about your child’s health or health care?
1 Yes2 No → If No, Go to Question 19
18. In the last 6 months, did you get the help you needed from yourchild’sdoctorsorotherhealthprovidersincontactingyour child’s school or daycare?
1 Yes2 No
Specialized Services19. Specialmedicalequipmentordevicesincludeawalker,
wheelchair,nebulizer,feedingtubes,oroxygenequipment.In the last 6 months, did you get or try to get any special medicalequipmentordevicesforyourchild?
1 Yes2 No → If No, Go to Question 22
20. Inthelast6months,howoftenwasiteasytogetspecialmedicalequipmentordevicesforyourchild?
Never Sometimes Usually Always1 2 3 4
21. Didanyonefromyourchild’shealthplan,doctor’soffice,orclinichelpyougetspecialmedicalequipmentordevicesforyour child?
1 Yes2 No
22. In the last 6 months, did you get or try to get special therapy suchasphysical,occupational,orspeechtherapyforyourchild?
1 Yes2 No → If No, Go to Question 25
23. Inthelast6months,howoftenwasiteasytogetthistherapy for your child?
Never Sometimes Usually Always1 2 3 4
24. Didanyonefromyourchild’shealthplan,doctor’soffice,orclinic help you get this therapy for your child?
1 Yes2 No
25. In the last 6 months, did you get or try to get treatment or counselingforyourchildforanemotional,developmental,orbehavioral problem?
1 Yes2 No → If No, Go to Question 28
26. Inthelast6months,howoftenwasiteasytogetthistreatment or counseling for your child?
Never Sometimes Usually Always1 2 3 4
27. Didanyonefromyourchild’shealthplan,doctor’soffice,or clinic help you get this treatment or counseling for your child?
1 Yes2 No
28. In the last 6 months, did your child get care from more than one kind of health care provider or use more than one kind of health care service?
1 Yes2 No → If No, Go to Question 30
29. In the last 6 months, did anyone from your child’s health plan,doctor’soffice,orclinichelpcoordinateyourchild’scareamongthesedifferentprovidersorservices?
1 Yes2 No
Your Child’s Personal Doctor30. A personal doctor is the one your child would see if he or she
needs a check-up, has a health problem, or gets sick or hurt. Does your child have a personal doctor?
1 Yes2 No → If No, Go to Question 45
31. Inthelast6months,howmanytimesdidyourchildvisithisor her personal doctor for care?
0 None → If None, Go to Question 41 11time2 23 34 45 5 to 9610ormoretimes
32. Inthelast6months,howoftendidyourchild’spersonaldoctor explain things about your child’s health in a way that was easy to understand?
Never Sometimes Usually Always1 2 3 4
33. Inthelast6months,howoftendidyourchild’spersonaldoctor listen carefully to you?
Never Sometimes Usually Always1 2 3 4
34. Inthelast6months,howoftendidyourchild’spersonaldoctor show respect for what you had to say?
Never Sometimes Usually Always1 2 3 4
35. Is your child able to talk with doctors about his or her health care?
1 Yes2 No → If No, Go to Question 37
36. Inthelast6months,howoftendidyourchild’spersonaldoctor explain things in a way that was easy for your child to understand?
Never Sometimes Usually Always1 2 3 4
37. Inthelast6months,howoftendidyourchild’spersonaldoctorspendenoughtimewithyourchild?
Never Sometimes Usually Always1 2 3 4
38. In the last 6 months, did your child’s personal doctor talk with you about how your child is feeling, growing, or behaving?
1 Yes2 No
39. In the last 6 months, did your child get care from a doctor or other health provider besides his or her personal doctor?
1 Yes2 No → If No, Go to Question 41
40. Inthelast6months,howoftendidyourchild’spersonaldoctor seem informed and up-to-date about the care your child got from these doctors or other health providers?
Never Sometimes Usually Always1 2 3 4
41. Usinganynumberfrom0to10,where0istheworstpersonal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your child’s personal doctor?
0 1 2 3 4 5 6 7 8 9 10
Worst personal doctor Best personal doctorpossible possible
42. Does your child have any medical, behavioral, or other health conditionsthathavelastedformorethan3 months?
1 Yes2 No → If No, Go to Question 45
43. Does your child’s personal doctor understand how these medical,behavioral,orotherhealthconditionsaffectyourchild’s day-to-day life?
1 Yes2 No
44. Does your child’s personal doctor understand how your child’smedical,behavioral,orotherhealthconditionsaffectyour family’s day-to-day life?
1 Yes2 No
Getting Health Care from SpecialistsWhen you answer the next questions, do not include dental visits or care your child got when he or she stayed overnight in a hospital.
45. Specialists are doctors like surgeons, heart doctors, allergy doctors, skin doctors, and other doctors who specialize in one area of health care. In the last 6 months, did you make any appointments for your child to see a specialist?
1 Yes2 No → If No, Go to Question 49
46. Inthelast6months,howoftendidyougetanappointmentfor your child to see a specialist as soon as you needed?
Never Sometimes Usually Always1 2 3 4
47. How many specialists has your child seen in the last 6 months?
0 None → If None, Go to Question 49 1 1 specialist2 23 34 45 5 or more specialists
48. Wewanttoknowyourratingofthespecialistyourchildsawmostofteninthelast6months.Usinganynumberfrom 0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate that specialist?
0 1 2 3 4 5 6 7 8 9 10
Worst specialist Best specialistpossible possible
Your Child’s Health PlanThe next questions ask about your experience with your child’s health plan.
49. Inthelast6months,didyougetinformationorhelpfromcustomer service at your child’s health plan?
1 Yes2 No → If No, Go to Question 52
50. Inthelast6months,howoftendidcustomerserviceatyourchild’shealthplangiveyoutheinformationorhelpyouneeded?
Never Sometimes Usually Always1 2 3 4
51. Inthelast6months,howoftendidcustomerservicestaffatyour child’s health plan treat you with courtesy and respect?
Never Sometimes Usually Always1 2 3 4
52. In the last 6 months, did your child’s health plan give you any formstofillout?
1 Yes2 No → If No, Go to Question 54
53. Inthelast6months,howoftenweretheformsfromyourchild’shealthplaneasytofillout?
Never Sometimes Usually Always1 2 3 4
54. Usinganynumberfrom0to10,where0istheworsthealthplan possible and 10 is the best health plan possible, what number would you use to rate your child’s health plan?
0 1 2 3 4 5 6 7 8 9 10
Worst health plan Best health planpossible possible
Prescription Medicines55. Inthelast6months,didyougetorrefillanyprescription
medicines for your child?
1 Yes2 No → If No, Go to Question 58
56. Inthelast6months,howoftenwasiteasytogetprescriptionmedicinesforyourchildthroughhisorherhealth plan?
Never Sometimes Usually Always1 2 3 4
57. Didanyonefromyourchild’shealthplan,doctor’soffice,orclinichelpyougetyourchild’sprescriptionmedicines?
1 Yes2 No
About Your Child and You58. In general, how would you rate your child’s overall health?
1 Excellent2 Very good3 Good4 Fair5 Poor
59. In general, how would you rate your child’s overall mental or emotional health?
1 Excellent2 Very good3 Good4 Fair5 Poor
GEN7
74. What is your child’s age?
00 Less than 1 year old
________ YEARS OLD (write in)
75. Is your child male or female?
1 Male2 Female
76. IsyourchildofHispanicorLatinooriginordescent?
1Yes,HispanicorLatino2No,notHispanicorLatino
77. What is your child’s race? Mark one or more.
a White b Black or African-Americanc Asian dNativeHawaiianorotherPacificIslandereAmericanIndianorAlaskaNativef Other
78. What is your age?
0Under181 18 to 242 25 to 343 35 to 444 45 to 545 55 to 646 65 to 747 75 or older
79. Are you male or female?
1 Male2 Female
80. What is the highest grade or level of school that you have completed?
1 8th grade or less 2 Some high school, but did not graduate3 High school graduate or GED4 Some college or 2-year degree5 4-year college graduate6 More than 4-year college degree
81. How are you related to the child?
1 Mother or father2 Grandparent3 Aunt or uncle4 Older brother or sister5Otherrelative6 Legal guardian7 Someone else
82. Did someone help you complete this survey?
1 Yes → If Yes, Go to Question 832 No → Thank you. Please return the completed
survey in the postage-paid envelope.
83. How did that person help you? Mark one or more.
aReadthequestionstomeb Wrote down the answers I gavecAnsweredthequestionsformedTranslatedthequestionsintomylanguagee Helped in some other way
60. Does your child currently need or use medicine prescribed by a doctor (other than vitamins)?
1 Yes2 No → If No, Go to Question 63
61. Is this because of any medical, behavioral, or other health condition?
1 Yes2 No → If No, Go to Question 63
62. Isthisaconditionthathaslastedorisexpectedtolastforatleast 12 months?
1 Yes2 No
63. Does your child need or use more medical care, more mental healthservices,ormoreeducationalservicesthanisusualformost children of the same age?
1 Yes2 No → If No, Go to Question 66
64. Is this because of any medical, behavioral, or other health condition?
1 Yes2 No → If No, Go to Question 66
65. Isthisaconditionthathaslastedorisexpectedtolastforatleast 12 months?
1 Yes2 No
66. Is your child limited or prevented in any way in his or her ability to do the things most children of the same age can do?
1 Yes2 No → If No, Go to Question 69
67. Is this because of any medical, behavioral, or other health condition?
1 Yes2 No → If No, Go to Question 69
68. Isthisaconditionthathaslastedorisexpectedtolastforatleast 12 months?
1 Yes2 No
69. Does your child need or get special therapy such as physical, occupational,orspeechtherapy?
1 Yes2 No → If No, Go to Question 72
70. Is this because of any medical, behavioral, or other health condition?
1 Yes2 No → If No, Go to Question 72
71. Isthisaconditionthathaslastedorisexpectedtolastforatleast 12 months?
1 Yes2 No
72. Doesyourchildhaveanykindofemotional,developmental,or behavioral problem for which he or she needs or gets treatment or counseling?
1 Yes2 No → If No, Go to Question 74
73. Has this problem lasted or is it expected to last for at least 12 months?
1 Yes2 No
Please return the completed survey in the postage-paid envelope to:
Center for the Study of Services PO Box 10810 Herndon, VA 20172-9904
Please do not include any other correspondence.
Thank You
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL V
NCQA CALCULATION GUIDELINES FOR RATING AND COMPOSITE MEANS AND GLOBAL PROPORTIONS
NCQA’s HEDIS 2016, Volume 3: Specifications for Survey Measures contains detailed guidelines for calculation of survey results. These guidelines include:
Criteria for including a survey in the results calculation. A questionnaire must have the final disposition code of Complete and Valid Survey to be included in
the calculation of plan-level scores.
Rules for handling appropriately answered questions (i.e., questions that comply with survey skip-pattern instructions).
Rules for handling inappropriately answered questions (e.g., unanswered questions, multiple-mark questions, questions that should have been skipped,
and questions within a skip pattern of an inappropriately answered or skipped gate item).
Denominator reporting thresholds. Health plans must achieve a denominator of at least 100 responses to obtain a reportable result. If the denominator for
a particular survey result calculation is less than 100, NCQA assigns a measure result of “NA”.
Rules for calculating denominators for questions and composites. The denominator for a question is equal to the total number of responses to that
question. The denominator for a composite is the average number of responses across all questions in the composite.
Rules for calculating rolling average composites and question summary rates.
Rules for handling changes in submission entity (i.e., if a health plan changes how it reports HEDIS/CAHPS results from one year to the next.)
MEAN SCORES (COMPOSITES, RATINGS, AND COORDINATION OF CARE)
Mean scores serve as the basis for NCQA Accreditation scoring. They range from 1 to 3, where 1 is the lowest possible score and 3 is the highest possible score.
There are two steps needed to calculate single-item (ratings and Coordination of Care) mean scores and three steps to calculate composite mean scores:
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL VI
Step 1
Convert member responses to score values of 1, 2, or 3 according to the following rules:
Measure Used in Accreditation Scoring Mean Scoring Scale Based on Responses
Composites and related items; Coordination of Care Never or Sometimes = 1; Usually = 2; Always = 3
Ratings 0 to 6 = 1; 7 or 8 = 2; 9 or 10 = 3
Step 2
For a rating question, calculate the mean of all responses. This is the rating mean. Follow the same procedure for the Coordination of Care measure. For a
composite, calculate the mean or all responses for each question in the composite.
Step 3 (Composite Measures Only)
Calculate the mean of the question means. This is the composite mean. (Note: each question in a composite is weighted equally, regardless of how many
members respond.)
The step-by-step calculation of the Getting Care Quickly composite mean score is illustrated in the example for the Adult Commercial product line below.
This composite score is comprised of two questions, Q4 and Q6. Suppose the following member responses were collected:
Member Q4 Q6
1 Usually (2) Never (1)
2 Sometimes (1) Always (3)
3 Always (3)
4 Usually (2) Usually (2)
5 Always (3) Always (3)
Missing responses are not assigned any values, and are not included in the denominator.
After the mean response for each question is calculated, the composite mean score, which is a mean of the means, is calculated.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL VII
MEANQ4 = (2 + 1 + 3 + 2 + 3) / 5 = 11 / 5 = 2.2000
MEANQ6 = (1 + 3 + 2 + 3) / 4 = 9 / 4 = 2.2500
MEANcomposite = (2.2000 + 2.2500) / 2 = 2.2250
In this example, the Getting Care Quickly composite mean score is 2.2250.
COMPOSITE GLOBAL PROPORTIONS
Global Proportions are average proportions of respondents who gave the plan a favorable rating on each question in a composite. There are three steps
needed to calculate the composite global proportion:
Step 1
For each question in a composite, count the number of members who selected a favorable response option:
For all composite questions except those in the Shared Decision Making composite, the favorable responses are Usually and Always.
For the Shared Decision Making questions, the favorable response is Yes.
Step 2
For each question, determine the proportion of respondents rating favorably (i.e., Usually/Always or Yes).
Step 3
Calculate the average proportion rating favorably across all the questions in the composite. These are the composite global proportions. Note: each question in
a composite is weighted equally, regardless of how many members respond.
Using the example above, here is an illustration of the step-by-step calculation of the Getting Care Quickly composite global proportion. Missing responses are
not included in the denominator.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL VIII
Response option Q4 Q6 Global Proportion
Never or Sometimes 1 / 5 = 0.20 1 / 4 = 0.25 (0.20 + 0.25) / 2 = 0.2250
Usually 2 / 5 = 0.40 1 / 4 = 0.25 (0.40 + 0.25) / 2 = 0.3250
Always 2 / 5 = 0.40 2 / 4 = 0.50 (0.40 + 0.50) / 2 = 0.4500
Always or Usually 4 / 5 = 0.80 3 / 4 = 0.75 (0.80 + 0.75) / 2 = 0.7750
Therefore, 80.00 percent and 75.00 percent of members respectively provided favorable responses to the Getting Care Quickly questions Q4 and Q6. Averaging
these two proportions yields the global proportion score of 77.50 percent for the Getting Care Quickly composite.
Report of Results of
Aetna Better Health of Louisiana
2016 HEDIS®/CAHPS® Health Plan Survey
Adult Medicaid Version
for Medicaid Members Enrolled as of December 31, 2015
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 2
Table of Contents
What’s New in 2016 ...........................................................................................................................................................................................5
NCQA 2016 HEDIS/CAHPS Survey Updates ............................................................................................................................................................................ 5
Updates to the 2016 CSS HEDIS/CAHPS Health Plan Survey Report ...................................................................................................................................... 6
About This Report ..............................................................................................................................................................................................7
HEDIS/CAHPS 5.0H Health Plan Survey ...............................................................................................................................................................9
Background............................................................................................................................................................................................................................. 9
Executive Summary .............................................................................................................................................................................................................. 10
CAHPS Ratings and Composites Showing Statistically Significant Improvements or Declines Compared to 2015 ....................................................... 10
CAHPS Ratings and Composites Showing Statistically Significant Differences from National Benchmarks .................................................................. 10
Change in Plan's Estimated NCQA Accreditation Percentiles from 2015 to 2016 ........................................................................................................ 10
Top Priorities for Quality Improvement Identified in Key Driver Analysis .................................................................................................................... 10
Survey Administration Protocol ........................................................................................................................................................................................... 12
Survey Materials ................................................................................................................................................................................................................... 12
Sample Selection .................................................................................................................................................................................................................. 13
Data Capture ........................................................................................................................................................................................................................ 13
Member Dispositions and Response Rate ............................................................................................................................................................................ 14
Exhibit 1. 2016 ABH of LA Adult Medicaid CAHPS Survey: Sample Member Dispositions and Response Rate ............................................................ 14
Satisfaction with the Experience of Care Domain ............................................................................................................................................. 15
Measures .............................................................................................................................................................................................................................. 15
Calculation and Reporting of Results ................................................................................................................................................................................... 17
Question Summary Rates and Composite Global Proportions ..................................................................................................................................... 17
Rating and Composite Means ....................................................................................................................................................................................... 17
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 3
NCQA Minimum Denominator Size ............................................................................................................................................................................... 18
Comparisons to National Benchmarks and Prior-Year Plan Results .............................................................................................................................. 18
Summary of Survey Results .................................................................................................................................................................................................. 18
Exhibit 2. 2016 ABH of LA Adult Medicaid CAHPS Survey: Summary of Results on Key Measures .............................................................................. 19
Detailed Performance Charts ............................................................................................................................................................................................... 20
Trend in Plan Results ..................................................................................................................................................................................................... 20
Comparison to NCQA Performance Benchmarks and Percentiles ................................................................................................................................ 20
Effectiveness of Care Domain ........................................................................................................................................................................... 42
Measures .............................................................................................................................................................................................................................. 42
Flu Vaccinations for Adults Ages 18–64 (FVA)............................................................................................................................................................... 42
Medical Assistance with Smoking and Tobacco Use Cessation (MSC) .......................................................................................................................... 42
Aspirin Use and Discussion (ASP) .................................................................................................................................................................................. 42
Calculation and Reporting of Results ................................................................................................................................................................................... 43
Effectiveness of Care Results ................................................................................................................................................................................................ 43
Exhibit 3. 2016 ABH of LA Adult Medicaid CAHPS Survey: Effectiveness of Care Results ............................................................................................. 44
Analysis of Member Characteristics ................................................................................................................................................................. 45
Health Status and Demographics ......................................................................................................................................................................................... 46
Use of Services ..................................................................................................................................................................................................................... 51
Scoring for NCQA Accreditation ....................................................................................................................................................................... 55
Calculation of Mean Scores .................................................................................................................................................................................................. 55
Three-Year Trend in Accreditation Means ........................................................................................................................................................................... 56
Key Driver Analysis .......................................................................................................................................................................................... 60
Objectives ............................................................................................................................................................................................................................. 60
Technical Approach .............................................................................................................................................................................................................. 60
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 4
Industry View ................................................................................................................................................................................................................ 60
Key Driver Model Development .................................................................................................................................................................................... 61
Industry Key Driver Model ................................................................................................................................................................................................... 62
Opportunities for Plan Quality Improvement ...................................................................................................................................................................... 63
Exhibit 4. 2016 ABH of LA Adult Medicaid CAHPS Survey: Key Areas and Priorities for Improvement ........................................................................ 64
Health Plan Quality Improvement Resources for Key Drivers .............................................................................................................................................. 65
Improving Access to Care: Scheduling Appointments for Routine Care and the Ease of Getting Needed Care, Tests, or Treatment (Q5 & Q14) ...... 65
Improving Saliency, Availability, and Clarity of Health Plan Information in Written Materials or Internet (Q28 & Q29) ............................................. 66
Improving Ability of Customer Service to Provide Members with Information or Help (Q31) ..................................................................................... 67
Improving Quality of Physicians in Health Plan Network (Q23 & Q27) ......................................................................................................................... 68
Appendix ........................................................................................................................................................................................................... I
Survey Results at a Glance ..................................................................................................................................................................................................... II
Cross-Tabulations of Survey Responses ................................................................................................................................................................................ III
Survey Materials .................................................................................................................................................................................................................... IV
NCQA Calculation Guidelines for Rating and Composite Means and Global Proportions ..................................................................................................... V
Mean Scores (Composites, Ratings, and Coordination of Care) ...................................................................................................................................... V
Composite Global Proportions ...................................................................................................................................................................................... VII
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 5
WHAT’S NEW IN 2016
NCQA 2016 HEDIS/CAHPS SURVEY UPDATES
NCQA introduced the following changes to the HEDIS/CAHPS survey methodology this year:
The sampling methodology was revised to employ systematic (instead of random) sampling to ensure that survey samples could be reproduced and
audited. Deduplication of household members now occurs after the sample is drawn. Duplicate household members are retained in the sample, but are
flagged as ineligible and are not contacted during survey data collection.
The NCQA response rate formula was updated to remove duplicate household members from the denominator.
The definition of Complete and Valid Survey was revised to include a requirement that at least three of the following five questions be answered
appropriately: Q3, Q15, Q24, Q28, and Q35 (a copy of the survey is provided in the Appendix). A new disposition code (Non-Response: Incomplete) was
introduced to flag partially completed surveys that do not meet this requirement. Note that this change in the definition of Complete and Valid Survey
effectively reduces the numerator of the NCQA response rate formula.
Disenrolled members identified by the plan after data collection commences may no longer be removed from the survey protocol or designated as survey-
ineligible. (Prior to 2016, such members were subtracted from the denominator of the NCQA response rate formula.)
For health plans electing to oversample, the restriction that oversampling rates be in increments of five percent was removed.
The maximum number of call attempts during the telephone phase of the mixed methodology protocol was set at six.
Under the Telephone Consumer Protection Act (TCPA), survey vendors must now maintain a Do Not Survey List for members that refuse to participate.
Members who indicate they do not wish to be contacted by telephone must remain on the vendor’s Do Not Survey list for at least five years.
The Continuous Enrollment survey eligibility criterion was revised. Switching enrollment between PPO and other products is no longer considered a gap in
enrollment.
The Exclusive Provider Organization (EPO) was added as a separate product.
Coordination of Care was added to NCQA Accreditation scoring.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 6
UPDATES TO THE 2016 CSS HEDIS/CAHPS HEALTH PLAN SURVEY REPORT
In 2016, CSS introduced the following updates and enhancements to your HEDIS/CAHPS Health Plan Survey report:
The report includes your plan’s estimated 2016 NCQA Accreditation percentile for Coordination of Care.
The Key Driver Model was updated on the basis of the most current industry data.
An updated and expanded Health Plan Quality Improvement Resource Guide is included.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 7
ABOUT THIS REPORT
The key features of this 2016 HEDIS/CAHPS report, prepared by CSS for Aetna Better Health of Louisiana, hereafter referred to as ABH of LA, are highlighted
below.
All survey results presented in this report were calculated by CSS following the NCQA guidelines published in HEDIS 2016, Volume 3: Specifications for
Survey Measures. To support the plan’s quality improvement efforts, results are presented for all measures, regardless of whether the plan submits survey
data to NCQA or achieves the NCQA-required minimum of 100 valid responses. Any result shown in this report that does not meet the NCQA reporting
threshold of 100 valid responses is marked as “NA”.
Throughout the report, 2016 ABH of LA results are compared to national benchmark scores, represented by the 2016 CSS Adult Medicaid Average and the
2015 NCQA Adult Medicaid National Average for All Lines of Business (LOBs). The 2016 CSS Adult Medicaid Average is calculated by pooling survey
responses across nine representative Adult Medicaid plans surveyed by CSS. The 2015 NCQA Adult Medicaid National Average (All LOBs) is made up of
Adult Medicaid plans that submitted data to NCQA last year.
Executive Summary provides a high-level overview of survey findings for ABH of LA. This section highlights areas of plan performance that are significantly
above or below national benchmarks. If prior-year survey results are available, any statistically significant improvements or declines on key survey
measures and changes in the plan’s NCQA Accreditation percentiles are also noted. The plan’s top priorities for quality improvement based on CSS’s Key
Driver Analysis are identified.
Summary of Survey Results presents the plan’s scores on key survey measures, including question summary rates (QSRs), global proportions, means, and
NCQA Accreditation percentiles; changes in QSR and global proportion scores from the previous year (if applicable); and comparisons to relevant national
benchmarks. Statistically significant differences in scores are noted.
Detailed Performance Charts are provided for the rating questions, composite measures, and individual survey items representing the various CAHPS
domains of care. The plan’s 2016 QSRs and global proportions are compared to the 2016 CSS Adult Medicaid Average on all measures. Where appropriate,
the 2016 QSRs and global proportions are compared to the 2015 NCQA Adult Medicaid National Average (All LOBs) and performance percentiles,
calculated by NCQA. Where available, a three-year trend in plan scores is also shown.
Scoring for NCQA Accreditation presents the plan’s mean scores on relevant measures, which are used by NCQA for Accreditation scoring. If applicable
and/or available, a three-year trend in the plan’s scores is shown. The plan’s 2016 Accreditation percentile is provided for all measures that meet the
NCQA reporting threshold of 100 valid responses. This section of the report is limited to those measures that are scored for NCQA Accreditation.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 8
Analysis of Member Characteristics compares the plan’s respondent profile to the national distribution of demographic characteristics and utilization
variables (e.g., number of doctor visits, number of specialists seen, etc.). Variation in health plan ratings by member segment is examined.
A one-page summary of the Effectiveness of Care measures includes comparisons to the plan’s prior-year rates (if available) as well as to the 2016 CSS
Adult Medicaid Average rates. All rates are calculated according to the NCQA guidelines, but are presented regardless of their eligibility for NCQA
reporting.
Key Driver Analysis identifies the areas or dimensions of health plan performance that are closely related to the overall rating of the plan. The CSS Key
Driver Model quantifies the contribution of each performance area to the overall evaluation of the plan. ABH of LA results on each key driver are compared
to the highest score among the nine Adult Medicaid plans contributing to the 2016 CSS Adult Medicaid Average, yielding a measure of available room for
improvement in each area. The result is then weighted by the key driver’s contribution to the overall Rating of Health Plan score. Opportunities for
improvement are prioritized based on the expected improvement in the overall health plan rating score due to improved performance on the key driver
measure. A separate section of the report highlights some helpful resources for health plan quality improvement.
The Appendix includes:
Survey Results at a Glance;
Detailed cross-tabulations of survey responses for every survey question, with additional tables summarizing performance on key survey measures;
Copies of survey materials; and
Step-by-step guidelines for calculating composite and rating mean scores and global proportions.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 9
HEDIS/CAHPS 5.0H HEALTH PLAN SURVEY
BACKGROUND
Introduced by the Agency for Healthcare Research and Quality (AHRQ) in the mid-1990s, the Consumer Assessment of Healthcare Providers and Systems
(CAHPS) program encompasses the full range of standardized surveys that ask consumers and patients to report on and evaluate their experiences with health
care. These surveys cover topics that are important to consumers, such as accessibility of services and communication skills of providers.
The National Committee for Quality Assurance (NCQA) uses the Health Plan CAHPS survey in its Health Plan Accreditation Program as part of the Healthcare
Effectiveness Data and Information Set (HEDIS). HEDIS measures health plan performance on important dimensions of care and service and is designed to
provide purchasers and consumers with the information they need to reliably compare the performance of health care plans. For health plans seeking NCQA
Accreditation, the Health Plan CAHPS survey represents the member satisfaction component of the HEDIS measurement set. The survey measures member
Satisfaction with the Experience of Care and gives a general indication of how well the health plan meets members’ expectations. Surveyed members are asked
to rate various aspects of the health plan based on their experience with the plan during the previous six months. In addition, the survey is used to collect data
on several measures from the Effectiveness of Care domain.
In 2013, NCQA updated the CAHPS survey questionnaire from version 4.0H to version 5.0H. Revisions included changes to the number, placement, and wording
of survey questions for consistency across CAHPS survey products. This is the fourth year of data collection using CAHPS 5.0H version of the survey instrument.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 10
EXECUTIVE SUMMARY
CSS administered the Adult Medicaid version of the 2016 HEDIS/CAHPS Health Plan Survey on behalf of ABH of LA between February 19 and May 11, 2016. The
final survey sample for ABH of LA included 1,458 members. 300 members completed the survey, resulting in the NCQA response rate of 22.64 percent. This
section highlights some of the key survey findings, including statistically significant improvements or declines on reportable CAHPS ratings and composites
compared to 2015 (if applicable) and differences from national benchmarks. Results are based on the rates of members answering 8, 9, or 10 for ratings; Yes
for the Shared Decision Making composite; and Usually or Always for all other composites. Statistical significance tests were conducted at the 95% confidence
level. Changes in the plan’s estimated NCQA Accreditation percentiles from 2015 (if applicable) as well as its top priorities for quality improvement are also
listed.
CAHPS RATINGS AND COMPOSITES SHOWING STATISTICALLY SIGNIFICANT IMPROVEMENTS OR DECLINES COMPARED TO 2015
Reportable Plan Rate IMPROVED Reportable Plan Rate DECLINED
Plan not surveyed in 2015 Plan not surveyed in 2015
CAHPS RATINGS AND COMPOSITES SHOWING STATISTICALLY SIGNIFICANT DIFFERENCES FROM NATIONAL BENCHMARKS
Reportable Plan Rate ABOVE National Benchmark Reportable Plan Rate BELOW National Benchmark
None None
None None
National Benchmark: 2016 CSS Adult Medicaid Average
National Benchmark: 2015 NCQA Adult Medicaid National Average, All LOBs
CHANGE IN PLAN'S ESTIMATED NCQA ACCREDITATION PERCENTILES FROM 2015 TO 2016
NCQA Accreditation Percentile IMPROVED or 90th Percentile MAINTAINED NCQA Accreditation Percentile DECLINED
Plan not surveyed in 2015 Plan not surveyed in 2015
TOP PRIORITIES FOR QUALITY IMPROVEMENT IDENTIFIED IN KEY DRIVER ANALYSIS
CSS’s Key Driver Analysis identifies the areas of health plan performance and aspects of member experience that shape members’ overall assessment of the
plan. To the extent that these areas or experiences can be improved, the overall rating of the plan can be expected to improve as a result. Quality
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 11
improvement opportunities with the highest return on investment for your plan are identified below. Effective interventions in these areas have the greatest
potential impact on the Rating of Health Plan score.
1. Improving member access to care (ease of getting needed care, tests, or treatment)
2. Reducing need and level of effort required to search for information in plan's written materials/on the Internet
3. Improving the ability of the health plan customer service to provide members with necessary information or help
4. Improving member access to care (scheduling appointments for routine care)
5. Improving the quality of physicians in health plan network (personal doctors)
Top Priorities for Health Plan Quality Improvement
The remainder of this report examines these and other findings in greater detail.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 12
SURVEY ADMINISTRATION PROTOCOL
CSS administered the Adult Medicaid version of the 2016 HEDIS/CAHPS Health Plan Survey on behalf of ABH of LA in accordance with the NCQA methodology
detailed in HEDIS 2016, Volume 3: Specifications for Survey Measures and Quality Assurance Plan for HEDIS 2016 Survey Measures. Health plans administering
the survey may choose between a mail-only methodology and a mixed (mail with telephone follow-up) methodology. Both of these standard survey protocols
include two questionnaire mailings, each followed by a reminder postcard. For plans following the mail-only protocol, non-respondents are sent a third, final
survey mailing. Non-respondents from the mixed-methodology samples are contacted by telephone.
ABH of LA opted for the mixed methodology. The standard data collection protocol consisted of the following milestones:
An initial questionnaire with cover letter, which was mailed on February 19;
An initial reminder/thank-you postcard, which was mailed on February 24;
A replacement questionnaire with cover letter, which was mailed on March 25;
An additional reminder/thank-you postcard, which was mailed on March 30; and
A telephone follow-up phase targeting non-respondents, with up to six telephone follow-up attempts spaced at different times of the day and on different
days of the week, which started on April 14.
Data collection closed on May 11, 2016. Data for the plan were submitted to NCQA on May 27, 2016.
SURVEY MATERIALS
The complete set of survey materials used for ABH of LA is provided in the Appendix. CSS designed survey materials for ABH of LA following the NCQA
specifications detailed in HEDIS 2016, Volume 3: Specifications for Survey Measures and Quality Assurance Plan for HEDIS 2016 Survey Measures. All of the
elements of the survey package, including the questionnaire, cover letters, postcards, and envelopes, were approved by NCQA prior to the initial mailing. The
name and logo of the plan appeared on all of the mailing materials. The carrier envelope used for the replacement questionnaires was marked ‘FINAL
REMINDER’ to enhance response rates. Each survey package included a postage-paid return envelope.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 13
SAMPLE SELECTION
CSS followed NCQA’s new systematic sampling protocol to generate the survey sample for ABH of LA. Sample-eligible members were defined as plan members
who were 18 years old or older as of December 31, 2015; were currently enrolled; had been continuously enrolled for six months (with no more than one
enrollment break of 45 days or less); and whose primary coverage was through Medicaid. Prior to sampling, CSS carefully inspected the member file(s)
provided by the plan and informed the plan of any errors or irregularities found (such as missing address elements or subscriber numbers). Once the quality
assurance process had been completed, CSS processed member addresses through the USPS National Change of Address (NCOA) service to ensure that the
mailing addresses were up-to-date. The final sample was generated following the NCQA-specified methodology, with no more than one member per
household selected to receive the survey. CSS assigned each sampled member a unique identification number, which was used to track their progress
throughout the data collection process.
NCQA’s revised sampling methodology prevents plans from identifying disenrolled members after the start of survey administration. Plans that were unable to
identify disenrollees prior to December 31, 2015 were still advised to increase their sample size by a factor sufficient to compensate for members expected to
have left the plan by the time the survey was fielded. Under the new rules those members would still be administered the full survey protocol. Plans could also
choose to oversample to receive more completed surveys.
The NCQA-prescribed sample size for health plans administering the Adult Medicaid version of the survey is 1,350 members. ABH of LA chose to oversample by
8 percent. The final survey sample for ABH of LA included 1,458 members.
DATA CAPTURE
Questionnaires returned by mail were recorded using either manual data entry or optical scanning. Responses recorded via manual data entry were keyed by
two independent data entry operators, and any discrepancies between the two response records were flagged and reconciled by a supervisor. Individual items
on surveys recorded via optical scanning were sent to data entry operators if the scanning technology was unable to identify the specific response option
selected with a pre-defined degree of certainty.
For plans selecting the mixed methodology, Computer Assisted Telephone Interviewing (CATI) technology was used to electronically capture survey responses
obtained during telephone interviews. On-site CATI supervisors maintained quality control by monitoring the telephone interviews and keyboard entry of
interviewers in real time. In addition, CSS research staff remotely monitored interviews on a regular basis. Due to the multiple mailings and varied modes of
data collection, multiple survey responses could be received from the same sample member. In those cases, CSS included only one survey response (the most
complete survey) in the final analysis dataset.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 14
MEMBER DISPOSITIONS AND RESPONSE RATE
Among all of the ABH of LA sample members who met final eligibility criteria, 300 completed the survey, resulting in the NCQA response rate of 22.64 percent.
Additional detail on sample member dispositions is provided in Exhibit 1.
EXHIBIT 1. 2016 ABH OF LA ADULT MEDICAID CAHPS SURVEY: SAMPLE MEMBER DISPOSITIONS AND RESPONSE RATE
Disposition
Mail* Phone
Number Number Number % Initial sample
Initial Sample 1,458
Ineligible
Did not meet eligible population criteria 5 7 12 0.82% 0.55%
Deceased 0 3 3 0.21% 0.12%
Language barrier 0 20 20 1.37% 0.63%
Mentally or physically incapacitated 0 1 1 0.07% 0.03%
Removed from sample during deduplication --- --- 97 6.65% 5.09%
Unreturned Surveys/Refusals
Non-respondents after maximum attempts 304 420 724 49.66% 57.86%
Non-respondents – incompletes 2 16 18 1.23% 1.70%
Refused to answer the survey 2 105 107 7.34% 5.05%
Unable to contact 31 145 176 12.07% 7.59%
Eligible Returns
Completed surveys 189 111 300 20.58% 21.37%
NCQA Response Rate** 22.64% 22.84%
49130
2016 This Plan
Total
* Any sample members who called and requested another survey were given the option to complete the survey online. Due to the rarity of this occurrence
any surveys completed online are included with mail responses.
**NCQA response rate = (Number of completed surveys)/(Initial sample – Ineligible: number not in eligible population – Ineligible: number of deceased –
Ineligible: number with language barrier – Ineligible: number mentally or physically incapacitated – Ineligible: removed from sample during deduplication)
2016 CSS Adult
Medicaid Average
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 15
SATISFACTION WITH THE EXPERIENCE OF CARE DOMAIN
MEASURES
CAHPS Health Plan Survey 5.0H, Adult Medicaid version includes four global rating questions that ask respondents to rate the following items on a 0 to 10
scale:
Rating of Personal Doctor (0 = worst personal doctor possible; 10 = best personal doctor possible)
Rating of Specialist Seen Most Often (0 = worst specialist possible; 10 = best specialist possible)
Rating of All Health Care (0 = worst health care possible; 10 = best health care possible)
Rating of Health Plan (0 = worst health plan possible; 10 = best health plan possible)
The results for five composite measures are also reported. Composite measures combine results from related survey questions into a single measure to
summarize health plan performance in the areas listed below.
Getting Needed Care combines responses to two survey questions that address member access to care:
In the last 6 months, how often was it easy to get the care, tests, or treatment you needed?
In the last 6 months, how often did you get an appointment to see a specialist as soon as you needed?
Getting Care Quickly combines responses to two survey questions that address timely availability of both urgent and routine care:
In the last 6 months, when you needed care right away, how often did you get care as soon as you needed?
In the last 6 months, how often did you get an appointment for a check-up or routine care at a doctor’s office or clinic as soon as you needed?
How Well Doctors Communicate combines responses to four survey questions that address physician communication:
In the last 6 months, how often did your personal doctor explain things in a way that was easy to understand?
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 16
In the last 6 months, how often did your personal doctor listen carefully to you?
In the last 6 months, how often did your personal doctor show respect for what you had to say?
In the last 6 months, how often did your personal doctor spend enough time with you?
Customer Service combines responses to two survey questions that ask about member experience with the health plan’s customer service:
In the last 6 months, how often did your health plan’s customer service staff give you the information or help you needed?
In the last 6 months, how often did your health plan’s customer service staff treat you with courtesy and respect?
Shared Decision Making combines responses to three survey questions that focus on decisions about taking prescription medicines:
Did you and a doctor or other health provider talk about the reasons you might want to take a medicine?
Did you and a doctor or other health provider talk about the reasons you might not want to take a medicine?
When you talked about starting or stopping a prescription medicine, did a doctor or other health provider ask you what you thought was best for
you?
The Shared Decision Making composite measure was substantially revised with the introduction of CAHPS 5.0H and subsequently in 2015.
In addition to the five composite measures listed above, question summary rates are also reported for two survey items summarizing the following concepts:
Health Promotion and Education
In the last 6 months, did you and a doctor or other health provider talk about specific things you could do to prevent illness?
Coordination of Care
In the last 6 months, how often did your personal doctor seem informed and up-to-date about the care you got from these doctors or other health
providers?
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 17
CALCULATION AND REPORTING OF RESULTS
QUESTION SUMMARY RATES AND COMPOSITE GLOBAL PROPORTIONS
Question Summary Rates express the proportion of respondents selecting the response option(s) of interest from a given question on the survey.
Rating questions use a 0 to 10 scale with 10 being the most favorable response. Results are reported as the proportion of members selecting one of the
top three responses (8, 9, or 10).
Most survey items use a Never, Sometimes, Usually, or Always scale, with Always being the most favorable response. Results are reported as the
proportion of members selecting Usually or Always.
Shared Decision Making and Health Promotion and Education use a Yes or No scale, with Yes being the desired response. Results are reported as the
proportion of members selecting Yes.
Composite Global Proportions express the proportion of respondents selecting the response option(s) of interest from a given group of questions on the
survey. They are calculated by first determining the proportion of respondents selecting the reported response(s) on each survey question contributing to the
composite and subsequently averaging these proportions across all items in the composite.
For composite measures except Shared Decision Making, results are reported as Usually or Always global proportions.
For the Shared Decision Making composite, the proportion of Yes is reported.
Throughout the report, all question summary rates and composite global proportions are rounded to two decimal places for display purposes (e.g., 0.23456 is
displayed as 23.46%). However, all calculations involving rates and proportions, including statistical significance testing, are carried out prior to rounding. For
more details on the calculations please refer to HEDIS 2016, Volume 3: Specifications for Survey Measures or consult the Appendix.
RATING AND COMPOSITE MEANS
In addition to the QSRs and global proportions, CSS calculated rating and composite means on a 3-point scale. The mean scoring procedure is described in
more detail in the Scoring for NCQA Accreditation section as well as in the Appendix of this report.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 18
NCQA MINIMUM DENOMINATOR SIZE
NCQA requires health plans to achieve a denominator of at least 100 valid responses to obtain a reportable result on a measure. The denominator for an
individual question is the total number of valid responses to that question. The denominator for a composite is the average number of responses across all
questions in the composite (note: composite denominators are rounded for display purposes). If the denominator for a particular rate is less than 100, NCQA
assigns a measure result of “NA”. This report presents results for all measures, regardless of denominator size. Any result that does not meet the NCQA
threshold of 100 valid responses is denoted with “NA”. The only exception is the Scoring for NCQA Accreditation section, where reporting is limited to the
measures that meet the NCQA minimum denominator threshold.
COMPARISONS TO NATIONAL BENCHMARKS AND PRIOR-YEAR PLAN RESULTS
Throughout the report, the 2016 ABH of LA question summary rates and composite global proportions are compared to the 2016 CSS Adult Medicaid Average
as well as to the 2015 NCQA Adult Medicaid National Average (All LOBs), where available. The 2016 CSS Adult Medicaid Average is calculated by pooling survey
responses across nine representative Adult Medicaid plans surveyed by CSS. The 2015 NCQA Adult Medicaid National Average (All LOBs) is made up of Adult
Medicaid plans that submitted data to NCQA last year.
If prior-year results are available for ABH of LA, they are provided alongside the 2016 plan results for comparison. Where appropriate, year-to-year changes in
results are tested for statistical significance. All of the statistical tests are carried out at the 95% confidence level (i.e., there is a 95% probability that the
observed difference is not due to chance).
SUMMARY OF SURVEY RESULTS
Exhibit 2 provides a high-level overview of the 2016 ABH of LA results on key survey measures. These include overall ratings, composite global proportions, and
QSRs for additional content areas. Where applicable, changes in plan scores over time and comparisons to relevant national benchmarks are reported and
tested for statistical significance.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 19
EXHIBIT 2. 2016 ABH OF LA ADULT MEDICAID CAHPS SURVEY: SUMMARY OF RESULTS ON KEY MEASURES
2016 Plan
Rate Mean
Percentile for
Accreditation
Ratings
Rating of Personal Doctor 77.11% No data*** -1.33% -2.71% 2.5075 50th
Rating of Specialist Seen Most Often 81.08% No data*** 3.40% 0.54% 2.5586 50th
Rating of All Health Care 74.34% No data*** 3.05% 1.85% 2.3938 50th
Rating of Health Plan 72.47% No data*** 0.25% -2.54% 2.4286 25th
Composite Measures
Getting Needed Care 79.72% No data*** -0.66% -1.10% 2.4063 50th
Getting Care Quickly 81.09% No data*** -0.34% 0.36% 2.4661 75th
How Well Doctors Communicate 87.25% No data*** -3.31% -3.41% 2.6653 90th
Customer Service 83.18% No data*** -3.30% -3.93% 2.4864 25th
Shared Decision Making 80.17% No data*** 1.87% 1.46% Not calculated Not scored
Additional Content Areas
Health Promotion and Education 71.56% No data*** -1.39% 0.29% 2.4311 Not scored
Coordination of Care NA 81.05% No data*** -1.24% -0.51% 2.4105 50th
49130
** Comparisons to prior-year results and relevant benchmark scores are reported regardless of whether the rate meets the minimum denominator threshold for NCQA
reporting (n=100). All differences in rates are calculated prior to rounding and are rounded for display purposes only. All statistical tests are conducted at the 95% confidence
level. Statistically significant differences between the plan and the comparison score are marked as 4 when the plan's score is higher or 5 when the plan's score is lower.
*** The result is not available because the measure is new or not trendable, or the plan did not collect survey data in a prior year.
Difference** between 2016 Plan Rate and...2016 NCQA Accreditation
Scoring
2015 Plan Rate
2016 CSS Adult
Medicaid Average
2015 NCQA Adult
Medicaid National
Average, All LOBsCAHPS 5.0H Survey Measures*
"NA" appears next to the measure name and a lighter display is used for results to indicate that the result is not reportable by NCQA due to insufficient denominator (less than
100 responses). In such cases, CSS calculates measure results for reference only.
* Results were calculated by CSS following NCQA specifications. At least 100 valid responses must be collected for a measure to be reportable by NCQA.
How Well Doctors Communicate was retired from Accreditation scoring in 2015. Accreditation mean and percentile values for this measure are provided for reference only.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 20
DETAILED PERFORMANCE CHARTS
This section of the report includes detailed charts for composite global proportions, rating question summary rates (QSRs), as well as additional QSRs for
individual survey items. The charts have the following features:
TREND IN PLAN RESULTS
Plan scores are trended over three consecutive years of data collection, if available. A result may not be available if the plan did not conduct the survey in
a given year or if the measure is new or is not deemed appropriate for trending. In such cases, “No data” appears in place of the score.
Where appropriate, changes in the distribution of favorable ratings over time are shown in the Top Rating Distribution panel of the chart (i.e., percent
responding 8 vs. percent responding 9 or 10, or percent responding Usually vs. percent responding Always).
The number of valid responses (the NCQA-defined denominator, n) appears above each bar. If the number of responses is less than 100, “NA” appears
next to the value of n, indicating that the result is not reportable by NCQA. CSS calculates the unofficial rate for reference only.
Statistical comparisons are conducted between the current-year rate and each of the prior-year rates, if available. Where appropriate, differences in both
standard (e.g., 8 + 9 + 10 or Usually + Always) as well as top-box (e.g., 9 + 10 or Always) rates are tested for statistical significance at the 95% confidence
level. Statistically significant differences are indicated with a symbol next to the comparison score. For example, appearing next to the 2015 rate
denotes a statistically significant difference between the 2016 and 2015 rates.
COMPARISON TO NCQA PERFORMANCE BENCHMARKS AND PERCENTILES
To provide ABH of LA with an indication of the plan’s performance with respect to industry benchmarks on key CAHPS measures, CSS licensed the 2015 NCQA
Quality Compass CAHPS Booklet. The CAHPS Booklet includes QSRs and global proportions corresponding to the national Quality Compass averages as well as
the 10th, 25th, 50th, 75th, and 90th performance percentiles for all lines of business. CSS’s agreement with NCQA authorizes CSS to provide this information to
ABH of LA for the plan’s internal use only. Under the terms of this agreement, ABH of LA may not publicly report these results.
If the 2015 NCQA benchmarks are available, the bar representing the 2016 ABH of LA score is juxtaposed against the NCQA percentile distribution,
providing an indication of the plan’s competitive position on the measure. Note that the performance percentiles displayed in these charts are calculated
on the basis of QSRs and global proportions and are different from the mean score-based percentiles used for NCQA Accreditation scoring. In many cases,
the plan’s performance percentile will not correspond to its Accreditation percentile (see Scoring for NCQA Accreditation).
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 21
The horizontal lines displayed on the charts correspond to the 2016 CSS Adult Medicaid Average as well as the 2015 NCQA Adult Medicaid National
Average (All LOBs), if available. If the 2016 ABH of LA score is significantly different from any of these benchmark scores at the 95% confidence level,
appears next to the relevant score.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 22
Rating of Personal DoctorPercent Responding 8, 9, or 10
49130
Tests of statistical significance were conducted for the following reportable rates: (8 + 9 + 10) and (9 + 10). Statistically significant differences, tested at the 95% confidence level, between the plan's current-
year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Trend in Plan Results Comparison to National Averages and Percentiles*
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
8
9 or 10
No data
10th 75.00%
25th 77.71%
50th 80.02%
75th 82.07%
90th 84.17%
78.44%
79.82%8, 9, or 10
77.11% 77.11%
No data n = 201
Top Rating Distribution
67.16%
9.95%
2014 2015 2016
2016 CSS Adult Medicaid Average (78.44%)
2015 NCQA Adult Medicaid National Average – All LOBs (79.82%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 23
Rating of Specialist Seen Most OftenPercent Responding 8, 9, or 10
49130
Tests of statistical significance were conducted for the following reportable rates: (8 + 9 + 10) and (9 + 10). Statistically significant differences, tested at the 95% confidence level, between the plan's current-
year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
8
9 or 10
No data
10th 75.14%
25th 78.05%
50th 80.67%
75th 82.82%
90th 85.34%
77.68%
80.54%8, 9, or 10 81.08% 81.08%
No data n = 111
Top Rating Distribution
68.47%
12.61%
2014 2015 2016
2016 CSS Adult Medicaid Average (77.68%)
2015 NCQA Adult Medicaid National Average – All LOBs (80.54%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 24
Rating of All Health CarePercent Responding 8, 9, or 10
49130
Tests of statistical significance were conducted for the following reportable rates: (8 + 9 + 10) and (9 + 10). Statistically significant differences, tested at the 95% confidence level, between the plan's current-
year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
Trend in Plan Results Comparison to National Averages and Percentiles*
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
8
9 or 10
No data
10th 66.67%
25th 70.14%
50th 72.82%
75th 75.49%
90th 77.68%
71.29%
72.49%8, 9, or 10
74.34% 74.34%
No data n = 226
Top Rating Distribution
58.41%
15.93%
2014 2015 2016
2016 CSS Adult Medicaid Average (71.29%)
2015 NCQA Adult Medicaid National Average – All LOBs (72.49%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 25
Rating of Health PlanPercent Responding 8, 9, or 10
49130
Tests of statistical significance were conducted for the following reportable rates: (8 + 9 + 10) and (9 + 10). Statistically significant differences, tested at the 95% confidence level, between the plan's current-
year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
8
9 or 10
No data
10th 67.69%
25th 72.41%
50th 76.14%
75th 78.65%
90th 81.16%
72.22%
75.01%8, 9, or 10
72.47% 72.47%
No data n = 287
Top Rating Distribution
62.02%
10.45%
2014 2015 2016
2016 CSS Adult Medicaid Average (72.22%)
2015 NCQA Adult Medicaid National Average – All LOBs (75.01%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 26
Getting Needed Care (Composite)Percent Responding Always or Usually
49130
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Trend in Plan Results Comparison to National Averages and Percentiles*
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Usually
Always
No data
10th 74.95%
25th 77.94%
50th 81.35%
75th 84.18%
80.37%
80.82%
Always or Usually 79.72% 79.72%
No data n = 176
Top Rating Distribution
60.91%
18.81%
2014 2015 2016
2016 CSS Adult Medicaid Average (80.37%)
2015 NCQA Adult Medicaid National Average – All LOBs (80.82%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 27
Getting Needed Care (Contributing Items)Percent Responding Always or Usually
49130
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Q14. In the last 6 months, how often was it easy to get the care, tests, or
treatment you needed?
Q25. In the last 6 months, how often did you get an appointment to see
a specialist as soon as you needed?
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Usually
Always
No data
83.58%
Always or Usually
82.02%
No data n = 228
Top Rating Distribution
60.53%
21.49%
2014 2015 2016
2016 CSS Adult Medicaid Average (83.58%)
Usually
Always
No data
77.17%
Always or Usually
77.42%
No data n = 124
Top Rating Distribution
61.29%
16.13%
2014 2015 2016
2016 CSS Adult Medicaid Average (77.17%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 28
Getting Care Quickly (Composite)Percent Responding Always or Usually
49130
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
Usually
Always
No data
10th 73.99%
25th 78.73%
50th 81.55%
75th 83.48%
90th 85.26%
81.44%
80.73%Always or Usually
81.09% 81.09%
No data n = 185
Top Rating Distribution
65.51%
15.58%
2014 2015 2016
2016 CSS Adult Medicaid Average (81.44%)
2015 NCQA Adult Medicaid National Average – All LOBs (80.73%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 29
Getting Care Quickly (Contributing Items)Percent Responding Always or Usually
49130
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Q4. In the last 6 months, when you needed care right away, how often
did you get care as soon as you needed?
Q6. In the last 6 months, how often did you get an appointment for a
check-up or routine care at a doctor's office or clinic as soon as you
needed?
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Usually
Always
No data
83.25%
Always or Usually81.53%
No data n = 157
Top Rating Distribution
66.88%
14.65%
2014 2015 2016
2016 CSS Adult Medicaid Average (83.25%)
Usually
Always
No data
79.62%Always or Usually 80.66%
No data n = 212
Top Rating Distribution
64.15%
16.51%
2014 2015 2016
2016 CSS Adult Medicaid Average (79.62%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 30
How Well Doctors Communicate (Composite)Percent Responding Always or Usually
49130
Trend in Plan Results Comparison to National Averages and Percentiles*
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Usually
Always
No data
10th 88.13%
25th 89.21%
50th 90.70%
75th 92.17%
90th 93.29%
90.56%
90.66%
Always or Usually
87.25% 87.25%
No data n = 173
Top Rating Distribution
79.28%
7.96%
2014 2015 2016
2016 CSS Adult Medicaid Average (90.56%)
2015 NCQA Adult Medicaid National Average – All LOBs (90.66%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 31
How Well Doctors Communicate (Contributing Items)Percent Responding Always or Usually
49130
Q18. In the last 6 months, how often did your personal doctor listen
carefully to you?
Q17. In the last 6 months, how often did your personal doctor explain
things in a way that was easy to understand?
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Usually
Always
No data
90.69%
Always or Usually
88.37%
No data n = 172
Top Rating Distribution
83.72%
4.65%
2014 2015 2016
2016 CSS Adult Medicaid Average (90.69%)
Usually
Always
No data
90.45%
Always or Usually
86.71%
No data n = 173
Top Rating Distribution
79.19%
7.51%
2014 2015 2016
2016 CSS Adult Medicaid Average (90.45%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 32
How Well Doctors Communicate (Contributing Items)Percent Responding Always or Usually
49130
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Q19. In the last 6 months, how often did your personal doctor show
respect for what you had to say?
Q20. In the last 6 months, how often did your personal doctor spend
enough time with you?
Usually
Always
No data
93.10%
Always or Usually
87.79%
No data n = 172
Top Rating Distribution
80.81%
6.98%
2014 2015 2016
2016 CSS Adult Medicaid Average (93.10%)
Usually
Always
No data
88.00%
Always or Usually
86.13%
No data n = 173
Top Rating Distribution
73.41%
12.72%
2014 2015 2016
2016 CSS Adult Medicaid Average (88.00%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 33
Customer Service (Composite)Percent Responding Always or Usually
49130
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
Usually
Always
No data
10th 83.25%
25th 85.32%
50th 87.34%
75th 88.70%
90th 90.56%
86.48%
87.11%
Always or Usually
83.18% 83.18%
No data n = 110
Top Rating Distribution
65.45%
17.73%
2014 2015 2016
2016 CSS Adult Medicaid Average (86.48%)
2015 NCQA Adult Medicaid National Average – All LOBs (87.11%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 34
Customer Service (Contributing Items)Percent Responding Always or Usually
49130
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Q31. In the last 6 months, how often did your health plan's customer
service give you the information or help you needed?
Q32. In the last 6 months, how often did your health plan's customer
service staff treat you with courtesy and respect?
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Usually
Always
No data
80.13%
Always or Usually
75.45%
No data n = 110
Top Rating Distribution
54.55%
20.91%
2014 2015 2016
2016 CSS Adult Medicaid Average (80.13%)
Usually
Always
No data
92.84%
Always or Usually
90.91%
No data n = 110
Top Rating Distribution
76.36%
14.55%
2014 2015 2016
2016 CSS Adult Medicaid Average (92.84%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 35
Shared Decision Making (Composite)Percent Responding Yes
49130
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
Trending Note: This composite measure was revised in 2015. 2014 results are not trendable.
Tests of statistical significance were conducted for the Yes rate. Statistically significant differences, tested at the 95% confidence level, between the plan's current-year rate and a comparison rate (the plan's
prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
No data
10th 74.93%25th 76.65%50th 78.56%75th 80.41%90th 82.28%
78.30%
78.71%Yes
80.17% 80.17%
No data n = 111
2014 2015 2016
2016 CSS Adult Medicaid Average (78.30%)
2015 NCQA Adult Medicaid National Average – All LOBs (78.71%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 36
Shared Decision Making (Contributing Items)Percent Responding Yes
49130
Trending Note: Q10 – The question was revised in 2015. 2014 results are not trendable.
Q11 – The question was revised in 2015. 2014 results are not trendable.
Q10. Did you and a doctor or other health provider talk about the reasons
you might want to take a medicine?
Q11. Did you and a doctor or other health provider talk about the
reasons you might not want to take a medicine?
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Tests of statistical significance were conducted for the Yes rate. Statistically significant differences, tested at the 95% confidence level, between the plan's current-year rate and a comparison rate (the plan's
prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
No data
91.79%
Yes
95.54%
No data n = 112
2014 2015 2016
2016 CSS Adult Medicaid Average (91.79%)
No data
67.56%
Yes
69.09%
No data n = 110
2014 2015 2016
2016 CSS Adult Medicaid Average (67.56%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 37
Shared Decision Making (Contributing Items)Percent Responding Yes
49130
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Tests of statistical significance were conducted for the Yes rate. Statistically significant differences, tested at the 95% confidence level, between the plan's current-year rate and a comparison rate (the plan's
prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Q12. When you talked about starting or stopping a prescription medicine, did a doctor or other health provider ask you what you
thought was best for you?
No data
75.55%
Yes
75.89%
No data n = 112
2014 2015 2016
2016 CSS Adult Medicaid Average (75.55%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 38
Health Promotion and Education (Single Item)Percent Responding Yes
49130
Trend in Plan Results Comparison to National Averages and Percentiles*
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
Tests of statistical significance were conducted for the Yes rate. Statistically significant differences, tested at the 95% confidence level, between the plan's current-year rate and a comparison rate (the plan's
prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
No data
10th 66.49%
25th 68.66%
50th 71.38%
75th 74.32%
90th 76.14%
72.94%
71.27%Yes71.56% 71.56%
No data n = 225
2014 2015 2016
2016 CSS Adult Medicaid Average (72.94%)
2015 NCQA Adult Medicaid National Average – All LOBs (71.27%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 39
Coordination of Care (Single Item)Percent Responding Always or Usually
49130
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
* 2015 NCQA Adult Medicaid National Percentile, All LOBs
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Trend in Plan Results Comparison to National Averages and Percentiles*
Usually
Always
No data
10th 77.42%
25th 78.50%
50th 81.59%
75th 84.14%
90th 86.42%
82.30%
81.56%
Always or Usually
81.05% 81.05%
No data n = 95 (NA)
Top Rating Distribution
60.00%
21.05%
2014 2015 2016
2016 CSS Adult Medicaid Average (82.30%)
2015 NCQA Adult Medicaid National Average – All LOBs (81.56%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 40
Written Materials and the Internet Provided Needed Information (Single Item)Percent Responding Always or Usually
49130
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
Q29. In the last 6 months, how often did the written materials or the Internet provide the information you needed about how
your health plan works?
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Usually
Always
No data
62.63%
Always or Usually
69.15%
No data n = 94 (NA)
Top Rating Distribution
42.55%
26.60%
2014 2015 2016
2016 CSS Adult Medicaid Average (62.63%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 41
Forms from Plan Were Easy to Fill Out (Single Item)Percent Responding Always or Usually
49130
Tests of statistical significance were conducted for the following reportable rates: (Always + Usually) and Always. Statistically significant differences, tested at the 95% confidence level, between the plan's
current-year rate and a comparison rate (the plan's prior-year, national, or, if applicable, regional rate) are marked with a symbol next to the comparison rate.
The denominator (n) represents the number of valid responses collected for the measure. If n is less than 100, "NA" is displayed next to the value of n, indicating that the rate is not reportable by NCQA. CSS
calculates and reports the rate for reference only. If the plan did not collect survey data in a given year or the measure is not trendable, "No data" appears in place of n.
Q34. In the last 6 months, how often were the forms from your health plan easy to fill out? (Note: Following NCQA guidelines,
respondents who did not have to fill out any forms from the health plan are counted as answering "Always".)
Usually
Always
No data
95.41%
Always or Usually
95.36%
No data n = 280
Top Rating Distribution
90.00%
5.36%
2014 2015 2016
2016 CSS Adult Medicaid Average (95.41%)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 42
EFFECTIVENESS OF CARE DOMAIN
The Effectiveness of Care domain for the Medicaid product line includes the following measures: Flu Vaccinations for Adults Ages 18–64 (FVA), Medical
Assistance with Smoking and Tobacco Use Cessation (MSC), and Aspirin Use and Discussion (ASP). The MSC and ASP measures are based on two years of data
collection and are calculated using the NCQA rolling average methodology. The FVA measure is a single-year rate. A brief description of each measure, as it
appears in HEDIS 2016, Volume 3: Specifications for Survey Measures, Section 2: Effectiveness of Care, is reproduced below. Please refer to Volume 3 for
additional information on the measures, including rolling average calculation methodology and NCQA reporting rules.
MEASURES
FLU VACCINATIONS FOR ADULTS AGES 18–64 (FVA)
NCQA introduced this measure for the Medicaid product line in 2014. Unlike the other Effectiveness of Care measures, which are based on two years of data
collection and are calculated using the NCQA rolling average methodology, the FVA measure is a single-year rate. Results are calculated only for those
respondents between the ages of 18 and 64 as of July 1 of the measurement year as identified by the plan.
MEDICAL ASSISTANCE WITH SMOKING AND TOBACCO USE CESSATION (MSC)
The following components of this measure assess different facets of providing medical assistance with smoking and tobacco use cessation:
Advising Smokers and Tobacco Users to Quit – a rolling average rate represents the percentage of current smokers or tobacco users who received advice to
quit during the measurement year.
Discussing Cessation Medications – a rolling average rate represents the percentage of current smokers or tobacco users who discussed or were
recommended cessation medications during the measurement year.
Discussing Cessation Strategies – a rolling average rate represents the percentage of current smokers or tobacco users who discussed or were provided
cessation methods or strategies during the measurement year.
ASPIRIN USE AND DISCUSSION (ASP)
The following components of this measure assess different facets of managing aspirin use for the primary prevention of cardiovascular disease:
Aspirin Use – a rolling average rate represents the percentage of members who are currently taking aspirin.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 43
Discussing Aspirin Risks and Benefits – a rolling average rate represents the percentage of members who discussed the risks and benefits of using aspirin
with a doctor or other health provider.
Aspirin Use and Discussion (ASP) was a first-year measure in 2011. In 2012, NCQA’s Committee on Performance Measurement reviewed first-year measure
analysis of the ASP measure and did not approve public reporting of the measure. Medicaid organizations had small denominators for Aspirin Use, and very
few organizations were able to obtain a reportable rate. NCQA had methodological concerns about the Aspirin Risks and Benefits rates.
CALCULATION AND REPORTING OF RESULTS
The rolling average method, currently employed by NCQA for the ASP and MSC measures, allows a health plan to combine two consecutive years of data
collection to obtain a denominator sufficient to calculate results for a measure. Rolling average results are calculated using data reported for the current year
and, when available, data reported for the prior year. NCQA calculates and reports the ASP and MSC rates according to the following rules:
For a health plan with two consecutive years of reported data, the rate is calculated if the rolling average denominator is 100 or more. If the rolling
average denominator is less than 100, NCQA reports the measure result as “NA”.
If the plan that did not report results in the prior year but reports results for the current year, the rate is calculated if the current-year denominator is 100
or more. If the current year denominator is less than 100, NCQA reports the measure result as “NA”.
A health plan that does not report an Effectiveness of Care result for the current year gets assigned a result of “NR” by NCQA. Note that as with all other
measures, CSS reports the plan’s Effectiveness of Care rates regardless of whether the plan reports them to NCQA or whether it achieves the minimum
denominator of 100 valid responses required for NCQA reporting. Any result shown in this report that does not meet the NCQA reporting criteria is denoted
with “NA”.
EFFECTIVENESS OF CARE RESULTS
Exhibit 3 provides a summary of the Effectiveness of Care results for ABH of LA. Comparisons to the plan’s prior-year rates (if available) as well as to the 2016
CSS Adult Medicaid Average rates with statistical significance tests are included.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 44
EXHIBIT 3. 2016 ABH OF LA ADULT MEDICAID CAHPS SURVEY: EFFECTIVENESS OF CARE RESULTS
2016 Plan Rate
Flu Vaccinations for Adults (FVA)
Flu Vaccinations for Adults 32.62% No data*** -3.88%
Medical Assistance with Smoking and Tobacco Use Cessation (MSC)
Advising Smokers and Tobacco Users to Quit 74.26% No data*** -0.06%
Discussing Cessation Medications 46.00% No data*** -0.09%
Discussing Cessation Strategies 36.63% No data*** -3.98%
Discussing Aspirin Risks and Benefits (ASP)
Aspirin Use [NPR] NA 38.10% No data*** 0.76%
Discussing Aspirin Risks and Benefits [NPR] NA 43.18% No data*** -0.57%
49130
"NA" appears next to the measure name and a lighter display is used for results to indicate that the measure does not meet the NCQA minimum
denominator threshold. CSS provides unofficial Effectiveness of Care results for reference only.
** Comparisons to prior-year results and relevant benchmark scores are reported regardless of whether the rate meets the minimum
denominator threshold for NCQA reporting (n=100). All differences in rates are calculated prior to rounding and are rounded for display
purposes only. All statistical tests are conducted at the 95% confidence level. Statistically significant differences between the plan and the
relevant comparison score are marked as 4 when the plan's score is higher or 5 when the plan's score is lower.
*** The result is not available because the measure is new or not trendable; the plan did not identify eligible members in order to calculate the
rate; or the plan did not collect survey data in a prior year.
Difference** between 2016 Plan Rate and...
2015 Plan Rate
2016 CSS Adult
Medicaid Average
Effectiveness of Care Measures*
Measures marked [NPR] are not publicly reportable
by NCQA in HEDIS 2016
* Effectiveness of Care results were calculated by CSS following NCQA specifications. Rates for the MSC and ASP measures were calculated using
NCQA's rolling average methodology. The FVA rate is based on current-year results only. Results are presented regardless of whether the plan is
reporting the measure(s) to NCQA or meets the minimum reporting threshold of 100 valid responses. For more detail on the calculation please
refer to the Effectiveness of Care section of HEDIS® 2016, Volume 3: Specifications for Survey Measures.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 45
ANALYSIS OF MEMBER CHARACTERISTICS
This section of the report presents a detailed profile of the health plan’s membership. In addition to member demographics and health status, responses to
survey items that assess utilization of healthcare services are included.
Each plan’s membership mix is shaped by multiple factors, most of which are beyond the scope of this survey. These include benefit design, geography,
availability of health plan choices, and member self-selection into products that best meet their needs. CSS’s analysis of industry data suggests that there is
considerable variation in demographic makeup and member utilization patterns across plans. To the extent that various member segments have distinct
healthcare needs, utilization patterns, expectations, experiences, as well as attitudes and perceptions, their ratings of the same health plan will likely differ.
Certain member characteristics (e.g., health status) appear to be directly related to differences in healthcare needs and utilization levels. For example, some
plans have predominantly healthy members, whose interactions with care providers and the plan tend to be limited. By contrast, other plans serve populations
with higher rates of illness. These members tend to have more frequent encounters with the healthcare system and as a result may become more experienced
users of health plans. The ways in which members use the plan, the frequency of their interactions with providers and staff, and their overall level of familiarity
with how the plan works may affect ratings.
In addition to health care needs and utilization patterns, demographic characteristics have been shown to have an effect on survey responses. For example, all
else being equal, older respondents and members of certain ethnic groups (e.g., Hispanic or Latino respondents) tend to rate their health care providers and
plans more positively. By contrast, more educated members rate more critically, regardless of age or ethnicity.
While the interplay between these membership variables (often referred to as the plan’s “case mix”) and health plan ratings is complex, health plan ratings
clearly vary across demographic groups and user segments. Understanding the plan’s case mix can help managers to gain insight into possible sources of this
variation.
The charts on the following pages compare your plan’s membership profile to the relevant national distribution on demographic characteristics and utilization
patterns. The pie charts in the upper half of each panel contrast the distribution of the ABH of LA membership on a given variable (e.g., gender, education
level, number of doctor visits, etc.) with the national distribution on the same variable. The bar chart in the lower half of each panel shows how the overall
rating of the plan varies by member segment.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 46
HEALTH STATUS AND DEMOGRAPHICS
The following characteristics are profiled in this section:
Respondent’s self-reported health status
Respondent’s self-reported mental or emotional health status
Respondent’s age
Respondent’s gender
Respondent’s education level
Respondent’s race
Respondent’s ethnicity (Hispanic or Latino)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 47
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49130
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Adult Medicaid Average.
Q36. In general, how would you rate your overall health? Q37. In general, how would you rate your overall mental or emotional health?
2016 This Plan National Distribution* 2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q36**
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q37**
** Includes members of this health plan who answered the question and provided a valid response to Q35 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q35 or if no one rated the plan as 8, 9, or 10.
70%
88%
69%
68%
70%
Excellent
Very good
Good
Fair
Poor
9%
17%
32%
30%
12%
Excellent Very good Good Fair Poor
10%
20%
32%
28%
10%
16%
19%
24%
31%
10%
Excellent Very good Good Fair Poor
20%
22%
29%
21%
8%
87%
74%
67%
76%
44%
Excellent
Very good
Good
Fair
Poor
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 48
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49130
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Adult Medicaid Average.
Q52. What is your age?
2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q52**
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q53**
** Includes members of this health plan who answered the question and provided a valid response to Q35 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q35 or if no one rated the plan as 8, 9, or 10.
Q53. Are you male or female?
2016 This Plan National Distribution*
71%
71%
63%
80%
75%
100%
100%
18 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 to 74
75 or older
14%
20%
19%20%
26%
1% <1%
18 to 24 25 to 34 35 to 44 45 to 54
55 to 64 65 to 74 75 or older
13%
17%
16%19%
25%
6% 3%
73%
71%
Male
Female
34%
66%
Male Female
36%
64%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 49
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49130
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Adult Medicaid Average.
Q54. What is the highest grade or level of school that you have completed?
National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q54**
** Includes members of this health plan who answered the question and provided a valid response to Q35 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q35 or if no one rated the plan as 8, 9, or 10.
2016 This Plan
70%
79%
70%
72%
77%
67%
8th grade or less
Some high school, but did not graduate
High school graduate or GED
Some college or 2-year degree
4-year college graduate
More than 4-year college degree
8%
19%
38%
25%
8%
2%
8th grade or less Some high school, but did not graduate High school graduate or GED
Some college or 2-year degree 4-year college graduate More than 4-year college degree
8%
19%
39%
25%
6% 4%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 50
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49130
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Adult Medicaid Average.
Q56. What is your race? Mark one or more.
% White
Q56. What is your race? Mark one or more.
% Black or African-American
Q56. What is your race? Mark one or more.
% Asian
2016 This Plan National Distribution* 2016 This Plan National Distribution* 2016 This Plan National Distribution*
National Distribution*
86%
** Includes members of this health plan who answered the question and provided a valid response to Q35 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q35 or if no one rated the plan as 8, 9, or 10.
72%
Percent of White Members Rating
the Plan as 8, 9, or 10**69%
Percent of Black or African-
American Members Rating the Plan
as 8, 9, or 10**
79%Percent of Asian Members Rating
the Plan as 8, 9, or 10**
Percent of Native Hawaiian or other
Pacific Islander Members Rating the
Plan as 8, 9, or 10**
67%
Percent of American Indian or
Alaska Native Members Rating the
Plan as 8, 9, or 10**
69%
Percent of Yes, Hispanic or Latino
Members Rating the Plan as 8, 9, or
10**
Q56. What is your race? Mark one or more.
% Native Hawaiian or other Pacific Islander
Q56. What is your race? Mark one or more.
% American Indian or Alaska Native
Q55. Are you of Hispanic or Latino origin or
descent?
% Yes, Hispanic or Latino
2016 This Plan National Distribution* 2016 This Plan National Distribution* 2016 This Plan
65%
27%
4%
<1% 4%
20%
46%
50%
2%
1% 5% 7%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 51
USE OF SERVICES
The following utilization measures are included in this section:
Seeking urgent care
Making appointments for routine care
Discussing prescription medications with doctor
Having a personal doctor
Receiving care from a provider other than personal doctor
Making an appointment to see a specialist
Number of visits to a doctor’s office or clinic
Number of specialists seen
Seeing a doctor or other health provider for a chronic condition
Taking prescription medications
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 52
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49130
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Adult Medicaid Average.
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q24 (Yes/No)**
2016 This Plan National Distribution* 2016 This Plan National Distribution* 2016 This Plan
** Includes members of this health plan who answered the question and provided a valid response to Q35 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q35 or if no one rated the plan as 8, 9, or 10.
Q3. In the last 6 months, did you have an il lness,
injury, or condition that needed care right away in
a clinic, emergency room, or doctor's office? (%
Yes)
Q9. In the last 6 months, did you and a doctor or
other health provider talk about starting or
stopping a prescription medicine? (% Yes)
Q15. A personal doctor is the one you would see if
you need a check-up, want advice about a health
problem, or get sick or hurt. Do you have a
personal doctor? (% Yes)
Q21. In the last 6 months, did you get care from a
doctor or other health provider besides your
personal doctor? (% Yes)
Q24. In the last 6 months, did you make any
appointments to see a specialist? (% Yes)
2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q3 (Yes/No)**
National Distribution*
Q5. In the last 6 months, did you make any
appointments for a check-up or routine care at a
doctor's office or clinic? (% Yes)
2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q5 (Yes/No)**
2016 This Plan
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q9 (Yes/No)**
National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q15 (Yes/No)**
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Q21 (Yes/No)**
72%
73%
Yes
No
45%
75%
67%
Yes
No
72%
69%
78%
Yes
No
47%
77%
61%
Yes
No
83%
75%
80%
Yes
No
61%
74%
71%
Yes
No
44%
73%
50%
58%
43%
54%
70%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 53
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49130
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Adult Medicaid Average.
2016 This Plan National Distribution* 2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q7**
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q26**
Q7. In the last 6 months, not counting the times you went to an emergency
room, how many times did you go to a doctor's office or clinic to get health
care for yourself?
Q26. How many specialists have you seen in the last 6 months?
(Note: the question applies only to those respondents who had appointments
with specialists.)
** Includes members of this health plan who answered the question and provided a valid response to Q35 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q35 or if no one rated the plan as 8, 9, or 10.
67%
69%
80%
71%
64%
75%
79%
None
1 time
2
3
4
5 to 9
10 or more times
22%
13%
15%14%
8%
17%
12%
None 1 time 2 3 4 5 to 9 10 or more times
21%
16%
19%13%
10%
14%
6%
67%
83%
67%
55%
No data
63%
None
1 specialist
2
3
4
5 or more specialists
10%
49%24%
11%0% 7%
None 1 specialist 2 3 4 5 or more specialists
5%
45%29%
13%
5% 3%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 54
Note: all percentages are rounded for display. Rating of Health Plan score should be interpreted with caution if the size of the group (pie slice) is small. 49130
* Represents the combined distribution of responses to this question for all plans included in the 2016 CSS Adult Medicaid Average.
2016 This Plan National Distribution* 2016 This Plan National Distribution*
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q48 (Yes/No)**
Percent of This Plan's Members Rating the Plan
as 8, 9, or 10 by Response to Q50 (Yes/No)**
Q48. In the last 6 months, did you get health care 3 or more times for the same
condition or problem? (% Yes)
Q50. Do you now need or take medicine prescribed by a doctor? Do not
include birth control. (% Yes)
** Includes members of this health plan who answered the question and provided a valid response to Q35 (Rating of Health Plan). "No data" appears in place of the score if none of the group
respondents provided a valid response to Q35 or if no one rated the plan as 8, 9, or 10.
70%
74%
Yes
No
40% 37%
71%
75%
Yes
No
70% 65%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 55
SCORING FOR NCQA ACCREDITATION
In order to be used for HEDIS reporting and NCQA Accreditation, HEDIS/CAHPS survey results must be calculated by NCQA. All of the results reported in this
section should be used only as guidelines for estimating the plan’s Accreditation score.
CALCULATION OF MEAN SCORES
This section outlines how NCQA assigns points toward Accreditation earned by the plan based on its CAHPS survey results. Mean scores provide the basis for
calculating Accreditation points. For more information, please refer to the following documents: HEDIS 2016, Volume 3: Specifications for Survey Measures and
NCQA 2016 Accreditation Benchmarks and Thresholds (released in February 2016). Note that NCQA usually releases final benchmarks and thresholds in its
Accreditation Benchmarks and Thresholds – Mid-Year Update memo in early August.
As the first step in the mean scoring procedure, all of the original responses are converted to a 3-point scale at the respondent level as follows (note: missing,
invalid, and “Don’t know” responses are excluded):
Measure Used in Accreditation Scoring Mean Scoring Scale Based on Responses
Composites and related items; Coordination of Care Never or Sometimes = 1; Usually = 2; Always = 3
Ratings 0 to 6 = 1; 7 or 8 = 2; 9 or 10 = 3
Next, for each rating question, single-item measure (e.g., Coordination of Care), and survey item contributing to a composite, the mean of these recoded score
values is computed across all valid responses. For composite measures, the mean of the question means is computed to arrive at the composite mean (note:
each question in a composite is weighted equally, regardless of how many members respond). An example of this calculation is illustrated in the Appendix.
Prior to 2011, to account for inherent sampling variation, NCQA adjusted the means by adding 0.07 to each of the four rating means as well as to the Claims
Processing (Commercial line only) and Customer Service composite means. NCQA also added 0.05 to the Getting Needed Care, Getting Care Quickly, and How
Well Doctors Communicate composite means. Final points toward NCQA Accreditation were awarded on the basis of these “adjusted” means. This adjustment
was gradually eliminated over the five-year period from 2011 to 2015. If available, results from the 2014 survey reflect the final year when adjusted means
were used in Accreditation scoring. A health plan’s CAHPS survey results can contribute up to 13 points towards the plan’s total NCQA Accreditation score.
NCQA determines the Accreditation points contributed by each CAHPS survey measure by first comparing the plan’s mean score on the measure with a
national 90th percentile “benchmark” and with national thresholds (the 75th, 50th and 25th percentiles). The plan’s percentile on each measure is then translated
into a point value component of the Accreditation score. Note: CSS does not calculate the CAHPS component of the plan’s Accreditation score.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 56
The Coordination of Care measure was added to Accreditation scoring in 2016. If available, the plan’s 2014 and 2015 mean scores on this measure are reported
in the next section. Note, however, that NCQA introduced the national benchmark and thresholds for Coordination of Care only in 2016.
The How Well Doctors Communicate composite measure was retired from Accreditation scoring in 2015. However, NCQA continues to provide the national
benchmark and thresholds for this measure, and health plans may find their scores on this composite informative. This report includes your plan’s score trend
on How Well Doctors Communicate for reference.
THREE-YEAR TREND IN ACCREDITATION MEANS
The charts on the following pages show the trend in the plan’s mean scores over time, where applicable and/or available. Since these scores are used
exclusively for Accreditation scoring, the reported means are limited to the measures that are scored for NCQA Accreditation and meet the NCQA minimum
denominator threshold of 100 valid responses. The charts have the following features:
The 2016 NCQA Accreditation percentile is provided at the top of each chart. Note that this percentile value is based on the plan’s mean score and may
not necessarily correspond to its performance percentile shown in the Detailed Results Charts.
The plan’s Accreditation mean scores are plotted in relation to the NCQA Accreditation percentile thresholds. Each data point is labeled to reflect two
components of the score: [1] the unadjusted mean and [2] if applicable, the sampling variation adjustment added to the mean to arrive at the adjusted
mean for Accreditation scoring. Note that the sampling variation adjustment was in effect only prior to 2015.
If the number of responses is less than 100, “NA” appears next to the year label, indicating that the result is not reportable by NCQA. In such cases the
result is not displayed.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 57
Note: The Accreditation thresholds for this measure changed in 2015 and 2016. Note: The Accreditation thresholds for this measure changed in 2015 and 2016.
49130
2016 NCQA Accreditation Percentile: 50th 2016 NCQA Accreditation Percentile: 25th
* The plan did not collect survey data in a given year.
Rating of Personal Doctor Rating of Specialist Seen Most Often
Rating of All Health Care Rating of Health Plan
2016 NCQA Accreditation Percentile: 50th 2016 NCQA Accreditation Percentile: 50th
25th; 2.48 25th; 2.48
50th; 2.51 50th; 2.51
75th; 2.56 75th; 2.56
90th; 2.59 90th; 2.592.5586
2014* 2015* 2016
25th; 2.27
25th; 2.3150th; 2.32
50th; 2.3675th; 2.38
75th; 2.4290th; 2.42
90th; 2.45
2.3938
2014* 2015* 2016
25th; 2.32
25th; 2.3750th; 2.40
50th; 2.4375th; 2.46
75th; 2.49
90th; 2.54 90th; 2.55
2.4286
2014* 2015* 2016
25th; 2.43 25th; 2.43
50th; 2.50 50th; 2.50
75th; 2.53 75th; 2.53
90th; 2.57 90th; 2.57
2.5075
2014* 2015* 2016
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 58
Note: The Accreditation thresholds for this measure changed in 2015 and 2016. Note: The Accreditation thresholds for this measure changed in 2015 and 2016.
49130
* The plan did not collect survey data in a given year.
How Well Doctors Communicate
Getting Needed Care Getting Care Quickly
Customer Service
2016 NCQA Accreditation Percentile: 50th 2016 NCQA Accreditation Percentile: 75th
2016 NCQA Accreditation Percentile: 90th 2016 NCQA Accreditation Percentile: 25th
NCQA retired this measure from Accreditation scoring in 2015. Accreditation mean
and percentile values for 2016 and 2015 are provided for reference only.
25th; 2.31 25th; 2.31
50th; 2.37 50th; 2.37
75th; 2.4175th; 2.42
90th; 2.4690th; 2.45
2.4063
2014* 2015* 2016
25th; 2.37 25th; 2.36
50th; 2.4150th; 2.42
75th; 2.4575th; 2.46
90th; 2.49 90th; 2.492.4661
2014* 2015* 2016
25th; 2.48 25th; 2.48
50th; 2.54 50th; 2.54
75th; 2.58 75th; 2.58
90th; 2.64 90th; 2.64
2.6653
2014* 2015* 2016
25th; 2.48 25th; 2.48
50th; 2.54 50th; 2.54
75th; 2.58 75th; 2.58
90th; 2.61 90th; 2.61
2.4864
2014* 2015* 2016
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 59
49130
Coordination of Care2016 NCQA Accreditation Percentile: NA
NCQA added this measure to Accreditation scoring in 2016. The
2014/2015 area of the chart represents the current NCQA benchmark
and threshold levels. The cross-hatched pattern indicates that they
were not used in Acreditation scoring prior to 2016 and are provided
for reference only.
* The plan did not collect survey data in a given year. "(NA)" indicates
that the score is not reportable by NCQA because fewer than 100
responses were collected for the measure.
25th; 2.33 25th; 2.33
50th; 2.39 50th; 2.39
75th; 2.43 75th; 2.43
90th; 2.49 90th; 2.49
2014* 2015* 2016 (NA)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 60
KEY DRIVER ANALYSIS
OBJECTIVES
CSS’s Key Driver Analysis (KDA) highlights some of the key differences between high- and low-rated health plans at the industry level. The principal objectives
of the KDA are:
To isolate a set of plan attributes, or key drivers, that distinguish high-rated plans from low-rated plans;
To highlight industry best practices on the key driver measures;
To compare ABH of LA to industry best practices in these areas; and
To estimate the impact of improving the plan’s performance on these measures on its overall rating.
TECHNICAL APPROACH
INDUSTRY VIEW
Industry-level analysis, which uses health plans as units of analysis, has a number of important advantages compared to the alternative approach, which
focuses on member experiences within a single plan. Certain plan attributes are strongly related to member satisfaction at the industry level. However, these
relationships may be missed if we focus on only one plan at a time. For example, it has been shown that plans that are rated highly on measures of access and
availability of care tend to have high overall ratings. Conversely, poor access scores are associated with low overall plan scores. This relationship is readily
apparent when ratings are compared across plans. However, within a specific plan, member experiences may not be sufficiently varied to reveal the underlying
relationship. That is, if all of the plan’s members are equally dissatisfied with access to care, this measure will show a misleadingly low correlation with the
overall rating of the plan. As a result, the plan may underestimate the key role of access to care as a driver of member satisfaction and miss a critical
opportunity for improvement.
In addition, expressing every CAHPS survey variable as a plan-level rate yields a complete and rich information set on each plan. This effectively eliminates any
“gaps” in respondent-level data from a single plan caused by survey skip patterns and allows every response to be used in the analysis.
Finally, in addition to the standard CAHPS performance measures, other sources of differences between health plans can be explored, increasing the
explanatory power of the model and allowing for more precise estimation of the individual key driver effects. These include experience rates, which are based
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 61
on responses to the CAHPS screener questions. Screeners establish whether a member had a particular type of experience or interaction with the plan (e.g.,
contacted customer service, searched for information in the plan’s written materials, etc.). CSS’s analysis shows that these experience variables explain a
significant portion of the plan’s overall satisfaction score. Additional components of the overall score include utilization rates and demographic characteristics
of the plan’s membership, addressed in more detail in the Analysis of Member Characteristics section of this report. Clearly, from the plan’s perspective, some
of these factors are more actionable than others. However, to yield an accurate model of key drivers of member satisfaction, the analysis must take into
account any and all measurable influences on the overall rating of the plan.
KEY DRIVER MODEL DEVELOPMENT
The CSS Key Driver Model was developed on the basis of a rich dataset of CAHPS survey results comprising 240 Adult Medicaid samples included in NCQA’s
Quality Compass database in 2015 and 2014. CSS performed regression analysis of health plan ratings to identify the sources of variation in overall satisfaction
scores across the industry spectrum, using individual health plans as units of analysis. Regression analysis expresses mathematically the relationship between
plan attributes (predictors) and overall satisfaction scores, controlling for interdependencies among the predictors and other factors that may influence ratings
(e.g., member demographics, utilization patterns, etc.). Predictors were chosen carefully to yield a model that is both meaningful and actionable from the
health plan’s point of view.
All of the plan variables, including potential drivers of satisfaction (i.e., variables that the plan may consider actionable) and control variables (member
demographics, health status, utilization rates, product type, and year of data collection) were entered into the regression model, and the independent
contribution of each variable was estimated. As in the past, CSS excluded Rating of All Health Care from the list of predictors both because of its high
correlation with Rating of Health Plan and the presence of other survey items that measure more specific aspects of member experience. If included, Rating of
all Health Care would account for a large portion of the variance and confound coefficient estimates for the remaining variables in the model.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 62
INDUSTRY KEY DRIVER MODEL
The table below lists seven key drivers of Adult Medicaid member satisfaction in order of importance, from highest to lowest, based on their relative
contribution to the Rating of Health Plan score. All of these variables have statistically significant coefficients in the regression model (p-value < 0.1).
Performance on these variables, together with the control variables, explains 65 percent of the industry variation in Adult Medicaid health plan ratings. Note
that this ordering reflects only the strength of the overall relationship between each key driver and the health plan score at the industry level. It does not take
into account how ABH of LA is currently performing on these measures, and is thus not necessarily indicative of the plan’s improvement opportunities. Plan-
specific improvement targets, which take into account both the strength of the key driver and the plan’s current performance in the area, are presented
graphically in the next section.
Ratings of the plan are strongly related to members’ ability to get the care they need when they need it (Q14). Making appointments for routine care at a
doctor’s office or clinic (Q5) may also be viewed as an indirect measure of access and availability of care. Doctor and specialist ratings (Q23, Q27) may reflect
the quality of the health plan’s network and its ability to contract with better providers.
The 5 symbol next to Q28 indicates that this variable is negatively related to the overall health plan score. Thus, ABH of LA should work on lowering this rate.
Key Driver Interpretation
Q14. Ease of getting needed care, tests, or treatment (percent Always or Usually)
The higher the proportion of plan members reporting that the necessary care, tests, or treatment were easy to get, the higher the overall plan score
Q28. 5Looked for information in plan's written materials/on the Internet (percent Yes)
The higher the proportion of members who looked for information about how their plan works in written materials or on the Internet, the lower the overall plan score
Q5. Made appointments for routine care at a doctor's office or clinic (percent Yes)
The higher the proportion of members who made appointments for check-up or routine care at a doctor’s office or clinic during the past 6 months, the higher the overall plan score
Q23. Rating of Personal Doctor (percent 8, 9, or 10) The higher the proportion of members rating their personal doctor as 8, 9, or 10, the higher the overall plan score
Q29. Written materials or the Internet provided needed information (percent Always or Usually)
The higher the proportion of members reporting that they found the information they needed in the plan’s written materials or the Internet, the higher the overall plan score
Q27. Rating of Specialist Seen Most Often (percent 8, 9, or 10)
The higher the proportion of members rating their specialist as 8, 9, or 10, the higher the overall plan score
Q31. Health plan customer service provided needed information or help (percent Always or Usually)
The higher the proportion of members who were able to get the information or help they needed from customer service, the higher the overall plan score
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 63
OPPORTUNITIES FOR PLAN QUALITY IMPROVEMENT
Exhibit 4 lists opportunities and priorities for improvement identified specifically for ABH of LA. The ordering takes into account both the strength of each key
driver in the broad industry context and the plan’s current performance on the measure.
The middle panel of the chart compares the plan’s current performance to the best practice score on each key driver. CSS defined the best practice score as the
highest score among the nine Adult Medicaid plans contributing to the 2016 CSS Adult Medicaid Average. Room for improvement, represented by the green
arrows on the chart, is the difference between the 2016 ABH of LA score and the best practice score.
The bar chart on the right displays the expected improvement in the overall Rating of Health Plan score that could be achieved by ABH of LA if it performed on
par with the best practice plan on each of the key driver measures. Each bar represents the plan’s room for improvement on the key driver weighted by its
contribution to the Rating of Health Plan score.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 64
EXHIBIT 4. 2016 ABH OF LA ADULT MEDICAID CAHPS SURVEY: KEY AREAS AND PRIORITIES FOR IMPROVEMENT
Overall Improvement Opportunity
Expected Percentage Point Improvement in
Rating of Health Plan score (percent 8 , 9 , or 10 )
if Key Driver Performs at Best Practice Level
Q14. Ease of getting needed care, tests, or
treatment (percent Always or Usually )82.02% 89.13%
Q28. Looked for information in plan's written
materials/on the Internet (percent Yes )5 31.86% 14.38%
Q31. Customer service provided needed
information or help (percent Always or Usually )75.45% 90.24%
Q5. Made appointments for routine care at a
doctor's office or clinic (percent Yes )73.06% 81.52%
Q23. Rating of Personal Doctor (percent 8, 9, or
10 )77.11% 85.61%
Q27. Rating of Specialist Seen Most Often (percent
8, 9, or 10 )81.08% 88.57%
Q29. Plan's written materials/Internet provided
needed information (percent Always or Usually )69.15% 76.19%
* Best score on the key driver measure among all plans included in the 2016 CSS Adult Medicaid Average cssplan
5 next to the key driver measure indicates that lower scores on the measure are desirable
Current Key Driver Performance Room for Improvement on Key Driver
2016 Plan RatePercentage Point Difference Between Current Key
Driver Score and the Best Practice Score*
+4.89%
+4.63%
+2.13%
+1.87%
+1.83%
+1.26%
+0.87%
+7.11%
–17.48%
+14.79%
+8.46%
+8.49%
+7.49%
+7.04%
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 65
HEALTH PLAN QUALITY IMPROVEMENT RESOURCES FOR KEY DRIVERS
CSS’s Industry Key Driver Analysis lists improvement opportunities and priorities for ABH of LA. The following is a list of possible interventions and resources
related to each of the key drivers. This section is included as a guide to assist the plan in its quality improvement efforts. Some of these resources may be more
applicable to ABH of LA than others, especially because many of the cited interventions are intended to be implemented at the practice or provider level.
IMPROVING ACCESS TO CARE: SCHEDULING APPOINTMENTS FOR ROUTINE CARE AND THE EASE OF GETTING NEEDED CARE, TESTS, OR
TREATMENT (Q5 & Q14)
Removing barriers to care is central to improving the health care experience of plan members. The following resources suggest ways to improve patient access
to care, tests, and treatment.
Same-Day Appointment Scheduling – The Agency for Healthcare Research and Quality (AHRQ) recommends a method of scheduling that leaves part of
each physician’s day open for same-day appointments, rather than a traditional scheduling model that books appointments weeks or months in advance.
Because the method does not differentiate between urgent and routine care, patients with non-urgent concerns are able to schedule appointments
sooner than under traditional scheduling methods. For more information, see http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-
strategies-for-improving/access/strategy6a-openaccess.html.
Implement Process Improvements to Streamline Patient Flow – Delays experienced by patients while waiting for care, tests, or treatment can be minimized
through a variety of mechanisms. For example, reallocating tasks such as physical exams and ordering x-rays to physician’s assistants and nurse
practitioners frees up physicians’ time to attend to more pressing patient concerns. The exact form of these improvements will vary widely by practice. See
http://www.ahrq.gov/research/findings/final-reports/ptflow/index.html for AHRQ’s guide for hospitals to plan and implement patient flow improvement
strategies.
Patient-Centered Medical Homes (PCMH) – This model increases patient access to physicians, reducing barriers to receiving care. There are many valuable
sources of information on the medical home model of care. To start, see this Commonwealth Fund transcript:
http://www.commonwealthfund.org/Publications/Fund-Reports/2007/Jun/Closing-the-Divide--How-Medical-Homes-Promote-Equity-in-Health-Care--
Results-From-The-Commonwealth-F.aspx. Family Medicine for America’s Health is a collaboration of family medicine organizations dedicated to improving
health care by expanding and emphasizing primary care, particularly through the use of patient-centered medical homes. See http://fmahealth.org/ for
details and resources. For AHRQ’s resources detailing transitioning a practice to a patient-centered medical home model, see http://www.pcmh.ahrq.gov/.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 66
Alternative Access Centers – This brief by the Robert Wood Johnson Foundation highlights the growing capacity of retail clinics and telemedicine to meet
patient medical needs, particularly in rural and underserved communities and for patients with acute but non-serious conditions who need care quickly.
Providing patients with alternative venues to access health care, rather than the traditional doctor’s office or hospital, lowers barriers to care. See
http://www.rwjf.org/content/dam/farm/reports/issue_briefs/2015/rwjf419415.
IMPROVING SALIENCY, AVAILABILITY, AND CLARITY OF HEALTH PLAN INFORMATION IN WRITTEN MATERIALS OR INTERNET (Q28 & Q29)
It is important that health plan information be provided to members and that the information addresses member concerns. The first resource highlights the
importance of making plan information available in a variety of formats for different member audiences. The remaining resources focus on helping members
get the most out of the information provided by the plan.
Make Plan Information Accessible to All Members – A Health Research and Educational Trust study found that demographic characteristics, including
education, age, gender, and income, significantly impacted use of an Internet-based decision tool. The tool provided cost information as well as a health
and wellness assessment. The study suggests that effort beyond Internet-based tools is necessary to reach certain demographics. For further information,
see http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3447236/.
Increase Access to Trusted Health Information – Many people look to their health plan for information not only on how the health plan works, but also on
resources to help them improve their health, particularly when dealing with chronic illnesses. For an example of an online information system for patients,
see the Comprehensive Health Enhancement Support System (CHESS) at http://www.chess.wisc.edu/chess/projects/about_chess.aspx. This system has
demonstrated that it increases access to trusted health information and leads to improved outcomes (http://www.ncbi.nlm.nih.gov/pubmed/9894548).
Evaluate the Organization’s Health Literacy Programs – The CDC has developed guidance on health literacy program evaluations, including recommended
sources of communication and health literacy measures. See http://www.cdc.gov/healthliteracy/researchevaluate/program-evaluation.html.
Improve Patient Health Literacy – This guide by the Office of Disease Prevention and Health Promotion outlines steps to improve health literacy, which
may help patients to better absorb the information they obtain from written materials or the Internet. For detailed steps, see
http://www.health.gov/communication/literacy/#tools.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 67
IMPROVING ABILITY OF CUSTOMER SERVICE TO PROVIDE MEMBERS WITH INFORMATION OR HELP (Q31)
As representatives of the plan, customer service staff must ensure that members have confidence and trust in their ability to address their concerns. The
following resources contain recommendations for improving customer service.
Develop Customer Service Standards – To improve customer service, the Agency for Healthcare Research and Quality suggests first articulating which
aspects of customer service are most important to your organization. After developing these standards, monitor performance and promote accountability
among staff. For more information, see http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-
service/strategy6q-custservice-standards.html.
Iterative Improvement for Member Services – This RAND paper details a case study in which a health plan used additional surveys to supplement CAHPS
results and thoroughly assess member dissatisfaction with customer service. Throughout the process, plan leadership continually examined and adjusted
improvement goals. The intervention resulted in a reduction of wait time for customer service calls and increased member satisfaction with customer
service, as measured on the CAHPS survey. See http://www.rand.org/pubs/working_papers/WR517.html.
Implement Service Recovery Procedures – When customers have a complaint, service recovery programs support customer service personnel in identifying
and remedying the problem. While complaints may be inevitable, proper handling of complaints can reassure patients and restore loyalty to the health
plan. For more information, see http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-
service/strategy6p-service-recovery.html.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL 68
IMPROVING QUALITY OF PHYSICIANS IN HEALTH PLAN NETWORK (Q23 & Q27)
These resources concentrate on improving the physician-patient relationship, with a focus on communication. Implementing the solutions proposed here may
result in patients’ increased rating of doctors.
Improve Physician Communication – Seminars and workshops for physicians serve as a resource for physicians to learn and practice communication
techniques. For example, The California Quality Collaborative has identified nine effective strategies for improving patient experience with health care
providers in their Improving the Patient Experience Change Package (see
http://www.calquality.org/storage/Improving_Pt_Experience_Spread_Change_Pkg_UpdatedMay2011.pdf. For general recommendations related to
physician communication, see http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-
improving/communication/strategy6gtraining.html.
Help Patients Communicate – Patients who can effectively communicate their needs tend to have higher satisfaction with their care. AHRQ recommends
four interventions that prepare patients to better communicate with their providers, including record sharing, writing down talking points prior to visits,
and “coached care” programs. See http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-
improving/communication/strategy6i-shared-decisionmaking.html and http://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-
strategies-for-improving/communication/strategy6htools.html. For a sample communication document that providers can distribute to patients before or
during visits, see http://www.rwjf.org/content/dam/farm/toolkits/toolkits/2013/rwjf404048.
Build Physician-Patient Relationships – An article published in the British Journal of General Practice found that patients seeing their preferred doctor rated
their satisfaction with visits significantly higher than patients who did not have a doctor preference or those who would have preferred to see a different
doctor. Prioritizing continuity of care by honoring patients’ physician preferences may increase patient satisfaction. See
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1326072/. Additionally, a study of English National Health Service data found that confidence and trust in
a doctor is an important predictor of overall patient satisfaction. Focusing on building relationships may increase confidence and trust in physicians. See
http://www.ncbi.nlm.nih.gov/pubmed/18416910/.
Improve Referral Communication – The coordination of care between primary and specialist providers can be a challenge and may affect patient
perceptions of their specialist care. Improving the coordination of care and case management can increase patient satisfaction with their specialist. For
examples of interventions that improve care coordination efficiency and quality, see https://innovations.ahrq.gov/profiles/electronic-referrals-and-
communications-reduce-wait-times-specialty-appointments-and as well as https://innovations.ahrq.gov/profiles/referring-physicians-send-electronic-
handoff-note-pertinent-patient-information-emergency.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL I
APPENDIX
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL II
SURVEY RESULTS AT A GLANCE
2016 2014 2015 2016 2014 2015 2016
Q13. Rating of All Health Care --- --- 74.34% --- --- 226 --- --- 2.3938 (50th) 71.29% 72.49%
Q23. Rating of Personal Doctor --- --- 77.11% --- --- 201 --- --- 2.5075 (50th) 78.44% 79.82%
Q27. Rating of Specialist Seen Most Often --- --- 81.08% --- --- 111 --- --- 2.5586 (50th) 77.68% 80.54%
Q35. Rating of Health Plan --- --- 72.47% --- --- 287 --- --- 2.4286 (25th) 72.22% 75.01%
Getting Needed Care Composite --- --- 79.72% --- --- 176 --- --- 2.4063 (50th) 80.37% 80.82%
Q14. Easy to get needed care --- --- 82.02% --- --- 228 83.58%
Q25. Easy to see specialists --- --- 77.42% --- --- 124 77.17%
Getting Care Quickly Composite --- --- 81.09% --- --- 185 --- --- 2.4661 (75th) 81.44% 80.73%
Q4. Got urgent care as soon as needed --- --- 81.53% --- --- 157 83.25%
Q6. Got routine care as soon as needed --- --- 80.66% --- --- 212 79.62%
How Well Doctors Communicate Composite --- --- 87.25% --- --- 173 --- --- 2.6653 (90th) 90.56% 90.66%
Q17. Doctor explained things --- --- 88.37% --- --- 172 90.69%
Q18. Doctor l istened carefully --- --- 86.71% --- --- 173 90.45%
Q19. Doctor showed respect --- --- 87.79% --- --- 172 93.10% 5
Q20. Doctor spent enough time --- --- 86.13% --- --- 173 88.00%
Customer Service Composite --- --- 83.18% --- --- 110 --- --- 2.4864 (25th) 86.48% 87.11%
Q31. Provided needed information/help --- --- 75.45% --- --- 110 80.13%
Q32. Treated with courtesy/respect --- --- 90.91% --- --- 110 92.84%
Shared Decision Making Composite --- --- 80.17% --- --- 111 78.30% 78.71%
Q10. Discussed reasons to take a medicine --- --- 95.54% --- --- 112 91.79%
Q11. Discussed reasons not to take a medicine --- --- 69.09% --- --- 110 67.56%
Q12. Discussed what was best for you --- --- 75.89% --- --- 112 75.55%
Q8. Health Promotion and Education (% Yes) --- --- 71.56% --- --- 225 72.94% 71.27%
Q22. Coordination of Care (% Always or Usually) --- --- 81.05% (NA) --- --- 95 2.4105 (NA) 82.30% 81.56%
Advising Smokers and Tobacco Users to Quit --- --- 74.26% --- --- 101 74.31%
Discussing Cessation Medications --- --- 46.00% --- --- 100 46.09%
Discussing Cessation Strategies --- --- 36.63% --- --- 101 40.61%
Flu Vaccinations for Adults --- --- 32.62% --- --- 282 36.50%
Aspirin Use --- --- 38.10% (NA) --- --- 21 37.33%
Discussing Aspirin Risks and Benefits --- --- 43.18% (NA) --- --- 44 43.76%Results were calculated by CSS following NCQA specifications. At least 100 valid responses must be collected for a measure to be reportable by NCQA.
* How Well Doctors Communicate was retired from Accreditation scoring in 2015. Accreditation mean and percentile values for this measure are provided for reference only.
Valid ResponsesGlobal Proportions and Question Summary Rates Accreditation Means and Percentiles2016 CSS Adult
Medicaid
Average
2015 NCQA Adult
Medicaid National
Average, All LOBs2014 2015
Effectiveness of Care
Measures
Overall Ratings
(% 8, 9, or 10)
Getting Needed Care
(% Always or Usually)
CAHPS 5.0H Survey Measures
** Shared Decision Making was revised in 2015. 2014 results are not trendable. This composite is not scored for NCQA Accreditation.
49130
"NA" appears next to the result if is not reportable by NCQA due to insufficient denominator (less than 100 responses). In such cases, CSS calculates the result for reference only.
Comparisons to prior-year results and relevant benchmark scores are reported regardless of whether the rate meets the minimum denominator threshold for NCQA reporting (n=100). All statistical tests are conducted at the 95% confidence level prior to rounding.
Statistically significant differences between the plan and the comparison score are marked as 4 when the plan's score is higher or 5 when the plan's score is lower.
Shared Decision
Making**
(% Yes)
Other Areas
Getting Care Quickly
(% Always or Usually)
How Well Doctors
Communicate*
(% Always or Usually)
Customer Service
(% Always or Usually)
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL III
CROSS-TABULATIONS OF SURVEY RESPONSES
Aetna Better Health of LouisianaCAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Satisfaction With the Experience of Care
Ratings
Composites
Additional Content Areas
49130
80.54%
72.49%
82.30% 81.05% 2.4105
Health Promotion and Education 71.27% 72.94% 71.56% 2.4311
How Well Doctors Communicate
Getting Needed Care
Getting Care Quickly
Rating of Health Plan
80.82%
Shared Decision Making 78.71% Not scored for Accred.
80.37% 79.72%
80.17%
81.44%
90.56%
81.09%
86.48%
No Applicable Mean
2.6653
2.4864
90th
25th
Rating of Specialist
Rating of All Health Care
Survey Measures*
75th2.4661
72.22%
81.08%
74.34%
50th
50th
25th2.4286
50th2.3938
77.68%
71.29%
72.47%
Rating of Personal Doctor
2.5586
NCQA Accreditation Scoring
2016 Plan Mean
2016 Percentile for Accreditation
Scoring**
Global Proportions
2015 NCQA National
Average, All LOBs
2016 CSS Average
77.11%79.82% 78.44% 2.5075
2016
Plan Rate
50th
* Results were calculated by CSS following NCQA specifications. At least 100 valid responses must be collected for a measure to be reportable by NCQA. A lighter display is used to indicate that a result is not reportable by NCQA due to insufficient denominator (less than 100 responses). In such cases, CSS calculates measure results only for internal plan reporting.** Percentiles are based on the 2016 Accreditation Benchmarks and Thresholds released by NCQA in January 2016. The How Well Doctors Communicate measure was removed from accreditation scoring in 2015. Coordination of Care was added in 2016.
75.01%
81.56%Coordination of Care
78.30%
83.18%87.11%
90.66%
80.73%
2.4063
87.25%
50th
Customer Service
Not scored for Accred.
T-1
Aetna Better Health of Louisiana
Effectiveness of Care
2016 Reported
Rate
2016 Rate (Single Year)
Base: All eligible respondents flagged by the plan as being age 18 to 64 as of July 1 of the measurement year
Received a flu vaccination 92 92Usable responses 282 282
FVA Rate 32.6% 32.6%
Base: All eligible respondents who smoke or use tobacco
Advised to quit 75 75Usable responses 101 101
MSC Rate 74.3% 74.3%Discussed medications 46 46
Usable responses 100 100MSC Rate 46.0% 46.0%
Discussed strategies 37 37Usable responses 101 101
MSC Rate 36.6% 36.6%
Base: Members at risk for cardiovascular disease
Take aspirin daily or every other day 8 8Usable responses 21 21
ASP Rate 38.1% 38.1%Doctor or other provider discussed risks and benefits of aspirin 19 19
Usable responses 44 44ASP Rate 43.2% 43.2%
49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Medical Assistance with Smoking and Tobacco Use Cessation (MSC)
Advising Smokers and Tobacco Users to Quit
Discussing Cessation Medications
Discussing Cessation Strategies
Aspirin Use and Discussion (ASP)*
Aspirin Use
Discussing Aspirin Risks and Benefits
Note: results are presented regardless of whether the plan is reporting the measure(s) to NCQA or meets the minimum reporting threshold of 100 valid responses. A lighter display is used to indicate that the measure does not meet the NCQA minimum denominator threshold. The 2016 Reported Rate for the MSC and ASP measures were calculated using NCQA's rolling average methodology. The FVA measure was added as a first-year measure for the Adult Medicaid survey in 2016 and will not be publicly reported. For more detail on the calculation of these rates, please refer to HEDIS® 2016, Volume 3: Specifications for Survey Measures, Section 2: Effectiveness of Care. CSS provides unofficial Effectiveness of Care results only for internal plan reporting.* NCQA does not publicly report the Aspirin Use or Discussing Asprin Risks and Benefits measures.
Flu Vaccinations for Adults
Flu Vaccinations for Adults Ages 18-64 (FVA)
T-2
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 3
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 44 2 0 2 0 1 1 2 0 0 0 1 1 0 1 0 1 1 0 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,890 298 101 190 97 111 80 184 73 28 19 256 114 129 36 77 92 123 64 146 82
98.5% 99.3% 100.0% 99.0% 100.0% 99.1% 98.8% 98.9% 100.0% 100.0% 100.0% 99.6% 99.1% 100.0% 97.3% 100.0% 98.9% 99.2% 100.0% 99.3% 98.8%Yes 1,313 160 57 97 43 59 52 98 43 10 7 142 65 72 15 29 41 86 12 84 62
45.4% 53.7% 56.4% 51.1% 44.3% 53.2% 65.0% 53.3% 58.9% 35.7% 36.8% 55.5% 57.0% 55.8% 41.7% 37.7% 44.6% 69.9% 18.8% 57.5% 75.6%No 1,577 138 44 93 54 52 28 86 30 18 12 114 49 57 21 48 51 37 52 62 20
54.6% 46.3% 43.6% 48.9% 55.7% 46.8% 35.0% 46.7% 41.1% 64.3% 63.2% 44.5% 43.0% 44.2% 58.3% 62.3% 55.4% 30.1% 81.3% 42.5% 24.4%Significantly different from column:* A G E J I R R PQ TU SU ST
1 to
4
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36) (Q7)
In the last 6 months, did you have an illness, injury, or condition that needed care right away in a clinic, emergency room, or doctor's office?
2016
CSS
Ave
rage
2016
Gender Age Education Hispanic Race
5 or
mor
e
Base: All respondents
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
Fair
or P
oor
Non
e
T-3
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 4
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,313 160 57 97 43 59 52 98 43 10 7 142 65 72 15 29 41 86 12 84 62Number missing or multiple answer 41 3 2 0 0 1 1 2 0 0 0 1 1 1 0 0 0 2 2 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,272 157 55 97 43 58 51 96 43 10 7 141 64 71 15 29 41 84 10 83 62
96.9% 98.1% 96.5% 100.0% 100.0% 98.3% 98.1% 98.0% 100.0% 100.0% 100.0% 99.3% 98.5% 98.6% 100.0% 100.0% 100.0% 97.7% 83.3% 98.8% 100.0%Never 27 6 1 5 1 0 5 5 1 0 0 6 5 0 1 0 1 5 1 3 2
2.1% 3.8% 1.8% 5.2% 2.3% 0.0% 9.8% 5.2% 2.3% 0.0% 0.0% 4.3% 7.8% 0.0% 6.7% 0.0% 2.4% 6.0% 10.0% 3.6% 3.2%Sometimes 186 23 9 13 4 13 4 15 4 1 1 19 8 10 1 3 5 15 3 11 8
14.6% 14.6% 16.4% 13.4% 9.3% 22.4% 7.8% 15.6% 9.3% 10.0% 14.3% 13.5% 12.5% 14.1% 6.7% 10.3% 12.2% 17.9% 30.0% 13.3% 12.9%Usually 290 23 5 18 8 9 6 14 8 1 1 22 8 10 5 5 10 8 2 14 7
22.8% 14.6% 9.1% 18.6% 18.6% 15.5% 11.8% 14.6% 18.6% 10.0% 14.3% 15.6% 12.5% 14.1% 33.3% 17.2% 24.4% 9.5% 20.0% 16.9% 11.3%Always 769 105 40 61 30 36 36 62 30 8 5 94 43 51 8 21 25 56 4 55 45
60.5% 66.9% 72.7% 62.9% 69.8% 62.1% 70.6% 64.6% 69.8% 80.0% 71.4% 66.7% 67.2% 71.8% 53.3% 72.4% 61.0% 66.7% 40.0% 66.3% 72.6%Significantly different from column:*Usually or Always 1,059 128 45 79 38 45 42 76 38 9 6 116 51 61 13 26 35 64 6 69 52
83.3% 81.5% 81.8% 81.4% 88.4% 77.6% 82.4% 79.2% 88.4% 90.0% 85.7% 82.3% 79.7% 85.9% 86.7% 89.7% 85.4% 76.2% 60.0% 83.1% 83.9%Significantly different from column:*NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who needed care right away (Q3)
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
2016
CSS
Ave
rage
2016
Gender Age
In the last 6 months, when you needed care right away, how often did you get care as soon as you needed?
T-4
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 5
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 42 3 0 3 0 1 2 3 0 0 1 2 2 1 0 0 1 2 1 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,892 297 101 189 97 111 79 183 73 28 18 255 113 128 37 77 92 122 63 145 83
98.6% 99.0% 100.0% 98.4% 100.0% 99.1% 97.5% 98.4% 100.0% 100.0% 94.7% 99.2% 98.3% 99.2% 100.0% 100.0% 98.9% 98.4% 98.4% 98.6% 100.0%Yes 2,088 217 71 141 57 89 66 135 53 21 10 191 89 96 23 49 65 99 18 116 77
72.2% 73.1% 70.3% 74.6% 58.8% 80.2% 83.5% 73.8% 72.6% 75.0% 55.6% 74.9% 78.8% 75.0% 62.2% 63.6% 70.7% 81.1% 28.6% 80.0% 92.8%No 804 80 30 48 40 22 13 48 20 7 8 64 24 32 14 28 27 23 45 29 6
27.8% 26.9% 29.7% 25.4% 41.2% 19.8% 16.5% 26.2% 27.4% 25.0% 44.4% 25.1% 21.2% 25.0% 37.8% 36.4% 29.3% 18.9% 71.4% 20.0% 7.2%Significantly different from column:* FG E E O M R P TU SU ST
*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, did you make any appointments for a check-up or routine care at a doctor's office or clinic?
2016
CSS
Ave
rage
2016
Gender Age Education
NA - Not Applicable
Race Health Status Doctor Visits in Last 6 Months
T-5
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 6
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,088 217 71 141 57 89 66 135 53 21 10 191 89 96 23 49 65 99 18 116 77Number missing or multiple answer 71 5 2 3 0 3 2 4 1 0 0 4 2 3 0 3 0 2 0 4 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,017 212 69 138 57 86 64 131 52 21 10 187 87 93 23 46 65 97 18 112 77
96.6% 97.7% 97.2% 97.9% 100.0% 96.6% 97.0% 97.0% 98.1% 100.0% 100.0% 97.9% 97.8% 96.9% 100.0% 93.9% 100.0% 98.0% 100.0% 96.6% 100.0%Never 42 4 1 3 0 1 2 1 1 1 0 3 1 1 1 1 1 2 2 2 0
2.1% 1.9% 1.4% 2.2% 0.0% 1.2% 3.1% 0.8% 1.9% 4.8% 0.0% 1.6% 1.1% 1.1% 4.3% 2.2% 1.5% 2.1% 11.1% 1.8% 0.0%Sometimes 369 37 13 24 8 20 9 22 7 7 4 32 17 14 4 8 9 20 4 25 7
18.3% 17.5% 18.8% 17.4% 14.0% 23.3% 14.1% 16.8% 13.5% 33.3% 40.0% 17.1% 19.5% 15.1% 17.4% 17.4% 13.8% 20.6% 22.2% 22.3% 9.1%Usually 470 35 10 24 12 15 8 25 9 1 1 31 15 13 5 8 16 11 4 22 9
23.3% 16.5% 14.5% 17.4% 21.1% 17.4% 12.5% 19.1% 17.3% 4.8% 10.0% 16.6% 17.2% 14.0% 21.7% 17.4% 24.6% 11.3% 22.2% 19.6% 11.7%Always 1,136 136 45 87 37 50 45 83 35 12 5 121 54 65 13 29 39 64 8 63 61
56.3% 64.2% 65.2% 63.0% 64.9% 58.1% 70.3% 63.4% 67.3% 57.1% 50.0% 64.7% 62.1% 69.9% 56.5% 63.0% 60.0% 66.0% 44.4% 56.3% 79.2%Significantly different from column:* A U TUsually or Always 1,606 171 55 111 49 65 53 108 44 13 6 152 69 78 18 37 55 75 12 85 70
79.6% 80.7% 79.7% 80.4% 86.0% 75.6% 82.8% 82.4% 84.6% 61.9% 60.0% 81.3% 79.3% 83.9% 78.3% 80.4% 84.6% 77.3% 66.7% 75.9% 90.9%Significantly different from column:* U TNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Non
e
1 to
4
5 or
mor
e
Base: All respondents who made an appointment for a check-up or routine care (Q5)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often did you get an appointment for a check-up or routine care at a doctor's office or clinic as soon as you needed?
2016
CSS
Ave
rage
2016
Gender Age Education
Fair
or P
oor
T-6
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 7
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 56 6 1 5 0 2 4 5 0 0 0 6 2 4 0 1 1 4 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,878 294 100 187 97 110 77 181 73 28 19 251 113 125 37 76 92 120 64 147 83
98.1% 98.0% 99.0% 97.4% 100.0% 98.2% 95.1% 97.3% 100.0% 100.0% 100.0% 97.7% 98.3% 96.9% 100.0% 98.7% 98.9% 96.8% 100.0% 100.0% 100.0%None 607 64 23 39 30 20 9 41 14 4 8 48 23 21 12 22 23 17 64 0 0
21.1% 21.8% 23.0% 20.9% 30.9% 18.2% 11.7% 22.7% 19.2% 14.3% 42.1% 19.1% 20.4% 16.8% 32.4% 28.9% 25.0% 14.2% 100.0% 0.0% 0.0%1 time 473 38 12 26 10 18 9 21 9 7 1 34 15 17 4 12 11 15 0 38 0
16.4% 12.9% 12.0% 13.9% 10.3% 16.4% 11.7% 11.6% 12.3% 25.0% 5.3% 13.5% 13.3% 13.6% 10.8% 15.8% 12.0% 12.5% 0.0% 25.9% 0.0%2 550 43 18 25 15 10 17 33 6 3 3 37 17 20 6 10 14 18 0 43 0
19.1% 14.6% 18.0% 13.4% 15.5% 9.1% 22.1% 18.2% 8.2% 10.7% 15.8% 14.7% 15.0% 16.0% 16.2% 13.2% 15.2% 15.0% 0.0% 29.3% 0.0%3 381 42 18 24 8 17 17 28 10 3 2 39 19 15 5 8 16 18 0 42 0
13.2% 14.3% 18.0% 12.8% 8.2% 15.5% 22.1% 15.5% 13.7% 10.7% 10.5% 15.5% 16.8% 12.0% 13.5% 10.5% 17.4% 15.0% 0.0% 28.6% 0.0%4 285 24 6 16 9 9 6 14 9 1 2 20 6 14 2 3 10 11 0 24 0
9.9% 8.2% 6.0% 8.6% 9.3% 8.2% 7.8% 7.7% 12.3% 3.6% 10.5% 8.0% 5.3% 11.2% 5.4% 3.9% 10.9% 9.2% 0.0% 16.3% 0.0%5 to 9 405 49 11 36 14 22 11 24 17 5 1 44 19 24 3 10 9 28 0 0 49
14.1% 16.7% 11.0% 19.3% 14.4% 20.0% 14.3% 13.3% 23.3% 17.9% 5.3% 17.5% 16.8% 19.2% 8.1% 13.2% 9.8% 23.3% 0.0% 0.0% 59.0%10 or more times 177 34 12 21 11 14 8 20 8 5 2 29 14 14 5 11 9 13 0 0 34
6.2% 11.6% 12.0% 11.2% 11.3% 12.7% 10.4% 11.0% 11.0% 17.9% 10.5% 11.6% 12.4% 11.2% 13.5% 14.5% 9.8% 10.8% 0.0% 0.0% 41.0%5 or more times 582 83 23 57 25 36 19 44 25 10 3 73 33 38 8 21 18 41 0 0 83
20.2% 28.2% 23.0% 30.5% 25.8% 32.7% 24.7% 24.3% 34.2% 35.7% 15.8% 29.1% 29.2% 30.4% 21.6% 27.6% 19.6% 34.2% 0.0% 0.0% 100.0%Significantly different from column:* A R Q U U STNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, not counting the times you went to an emergency room, how many times did you go to a doctor's office or clinic to get health care for yourself?
2016
CSS
Ave
rage
2016
Gender Age Education
T-7
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 8
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,271 230 77 148 67 90 68 140 59 24 11 203 90 104 25 54 69 103 0 147 83Number missing or multiple answer 24 5 1 4 1 3 1 5 0 0 1 4 4 1 0 2 1 2 0 4 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,247 225 76 144 66 87 67 135 59 24 10 199 86 103 25 52 68 101 0 143 82
98.9% 97.8% 98.7% 97.3% 98.5% 96.7% 98.5% 96.4% 100.0% 100.0% 90.9% 98.0% 95.6% 99.0% 100.0% 96.3% 98.6% 98.1% --- 97.3% 98.8%Yes 1,639 161 47 110 48 65 46 93 48 17 4 146 62 73 20 35 53 70 0 93 68
72.9% 71.6% 61.8% 76.4% 72.7% 74.7% 68.7% 68.9% 81.4% 70.8% 40.0% 73.4% 72.1% 70.9% 80.0% 67.3% 77.9% 69.3% --- 65.0% 82.9%No 608 64 29 34 18 22 21 42 11 7 6 53 24 30 5 17 15 31 0 50 14
27.1% 28.4% 38.2% 23.6% 27.3% 25.3% 31.3% 31.1% 18.6% 29.2% 60.0% 26.6% 27.9% 29.1% 20.0% 32.7% 22.1% 30.7% --- 35.0% 17.1%Significantly different from column:* D C U TNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who went to a doctor's office/clinic to get care (Q7)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, did you and a doctor or other health provider talk about specific things you could do to prevent illness?
2016
CSS
Ave
rage
2016
Gender Age Education
T-8
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 9
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,271 230 77 148 67 90 68 140 59 24 11 203 90 104 25 54 69 103 0 147 83Number missing or multiple answer 35 4 2 2 0 3 1 4 0 0 0 3 3 0 1 1 2 1 0 3 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,236 226 75 146 67 87 67 136 59 24 11 200 87 104 24 53 67 102 0 144 82
98.5% 98.3% 97.4% 98.6% 100.0% 96.7% 98.5% 97.1% 100.0% 100.0% 100.0% 98.5% 96.7% 100.0% 96.0% 98.1% 97.1% 99.0% --- 98.0% 98.8%Yes 1,058 113 31 79 33 40 38 56 42 12 5 99 48 46 13 25 33 52 0 65 48
47.3% 50.0% 41.3% 54.1% 49.3% 46.0% 56.7% 41.2% 71.2% 50.0% 45.5% 49.5% 55.2% 44.2% 54.2% 47.2% 49.3% 51.0% --- 45.1% 58.5%No 1,178 113 44 67 34 47 29 80 17 12 6 101 39 58 11 28 34 50 0 79 34
52.7% 50.0% 58.7% 45.9% 50.7% 54.0% 43.3% 58.8% 28.8% 50.0% 54.5% 50.5% 44.8% 55.8% 45.8% 52.8% 50.7% 49.0% --- 54.9% 41.5%Significantly different from column:* I HNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who went to a doctor's office/clinic to get care (Q7)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, did you and a doctor or other health provider talk about starting or stopping a prescription medicine?
2016
CSS
Ave
rage
2016
Gender Age Education
T-9
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 10
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,058 113 31 79 33 40 38 56 42 12 5 99 48 46 13 25 33 52 0 65 48Number missing or multiple answer 11 1 1 0 0 0 1 1 0 0 0 1 1 0 0 0 1 0 0 0 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,047 112 30 79 33 40 37 55 42 12 5 98 47 46 13 25 32 52 0 65 47
99.0% 99.1% 96.8% 100.0% 100.0% 100.0% 97.4% 98.2% 100.0% 100.0% 100.0% 99.0% 97.9% 100.0% 100.0% 100.0% 97.0% 100.0% --- 100.0% 97.9%Yes 961 107 29 75 33 38 34 54 38 12 3 95 46 43 12 24 31 49 0 62 45
91.8% 95.5% 96.7% 94.9% 100.0% 95.0% 91.9% 98.2% 90.5% 100.0% 60.0% 96.9% 97.9% 93.5% 92.3% 96.0% 96.9% 94.2% --- 95.4% 95.7%No 86 5 1 4 0 2 3 1 4 0 2 3 1 3 1 1 1 3 0 3 2
8.2% 4.5% 3.3% 5.1% 0.0% 5.0% 8.1% 1.8% 9.5% 0.0% 40.0% 3.1% 2.1% 6.5% 7.7% 4.0% 3.1% 5.8% --- 4.6% 4.3%Significantly different from column:*NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who went to a doctor's office/clinic to get care and whose doctor talked about starting/stopping medication (Q7 & Q9)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Did you and a doctor or other health provider talk about the reasons you might want to take a medicine?
2016
CSS
Ave
rage
2016
Gender Age Education
T-10
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 11
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,058 113 31 79 33 40 38 56 42 12 5 99 48 46 13 25 33 52 0 65 48Number missing or multiple answer 19 3 2 1 0 0 3 2 1 0 1 1 1 1 1 1 1 1 0 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,039 110 29 78 33 40 35 54 41 12 4 98 47 45 12 24 32 51 0 63 47
98.2% 97.3% 93.5% 98.7% 100.0% 100.0% 92.1% 96.4% 97.6% 100.0% 80.0% 99.0% 97.9% 97.8% 92.3% 96.0% 97.0% 98.1% --- 96.9% 97.9%Yes 702 76 13 60 25 27 22 33 32 9 2 70 36 26 10 16 23 35 0 42 34
67.6% 69.1% 44.8% 76.9% 75.8% 67.5% 62.9% 61.1% 78.0% 75.0% 50.0% 71.4% 76.6% 57.8% 83.3% 66.7% 71.9% 68.6% --- 66.7% 72.3%No 337 34 16 18 8 13 13 21 9 3 2 28 11 19 2 8 9 16 0 21 13
32.4% 30.9% 55.2% 23.1% 24.2% 32.5% 37.1% 38.9% 22.0% 25.0% 50.0% 28.6% 23.4% 42.2% 16.7% 33.3% 28.1% 31.4% --- 33.3% 27.7%Significantly different from column:* D CNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who went to a doctor's office/clinic to get care and whose doctor talked about starting/stopping medication (Q7 & Q9)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Did you and a doctor or other health provider talk about the reasons you might not want to take a medicine?
2016
CSS
Ave
rage
2016
Gender Age Education
T-11
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 12
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,058 113 31 79 33 40 38 56 42 12 5 99 48 46 13 25 33 52 0 65 48Number missing or multiple answer 19 1 0 1 0 0 1 0 1 0 1 0 0 0 1 0 0 1 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,039 112 31 78 33 40 37 56 41 12 4 99 48 46 12 25 33 51 0 64 48
98.2% 99.1% 100.0% 98.7% 100.0% 100.0% 97.4% 100.0% 97.6% 100.0% 80.0% 100.0% 100.0% 100.0% 92.3% 100.0% 100.0% 98.1% --- 98.5% 100.0%Yes 785 85 22 61 27 34 23 41 30 12 4 76 36 37 8 21 24 38 0 47 38
75.6% 75.9% 71.0% 78.2% 81.8% 85.0% 62.2% 73.2% 73.2% 100.0% 100.0% 76.8% 75.0% 80.4% 66.7% 84.0% 72.7% 74.5% --- 73.4% 79.2%No 254 27 9 17 6 6 14 15 11 0 0 23 12 9 4 4 9 13 0 17 10
24.4% 24.1% 29.0% 21.8% 18.2% 15.0% 37.8% 26.8% 26.8% 0.0% 0.0% 23.2% 25.0% 19.6% 33.3% 16.0% 27.3% 25.5% --- 26.6% 20.8%Significantly different from column:* G FNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who went to a doctor's office/clinic to get care and whose doctor talked about starting/stopping medication (Q7 & Q9)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
When you talked about starting or stopping a prescription medicine, did a doctor or other health provider ask you what you thought was best for you?
2016
CSS
Ave
rage
2016
Gender Age Education
T-12
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 13
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,271 230 77 148 67 90 68 140 59 24 11 203 90 104 25 54 69 103 0 147 83Number missing or multiple answer 28 4 1 3 0 4 0 2 2 0 0 4 2 2 0 1 1 2 0 3 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,243 226 76 145 67 86 68 138 57 24 11 199 88 102 25 53 68 101 0 144 82
98.8% 98.3% 98.7% 98.0% 100.0% 95.6% 100.0% 98.6% 96.6% 100.0% 100.0% 98.0% 97.8% 98.1% 100.0% 98.1% 98.6% 98.1% --- 98.0% 98.8%11 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% --- 0.0% 0.0%1 9 2 0 2 0 0 2 1 0 1 0 2 1 1 0 0 0 2 0 2 0
0.4% 0.9% 0.0% 1.4% 0.0% 0.0% 2.9% 0.7% 0.0% 4.2% 0.0% 1.0% 1.1% 1.0% 0.0% 0.0% 0.0% 2.0% --- 1.4% 0.0%2 28 4 2 2 1 2 0 2 1 0 0 4 3 1 0 0 1 3 0 2 2
1.2% 1.8% 2.6% 1.4% 1.5% 2.3% 0.0% 1.4% 1.8% 0.0% 0.0% 2.0% 3.4% 1.0% 0.0% 0.0% 1.5% 3.0% --- 1.4% 2.4%3 42 5 1 4 1 2 2 4 1 0 0 4 2 1 1 0 0 5 0 5 0
1.9% 2.2% 1.3% 2.8% 1.5% 2.3% 2.9% 2.9% 1.8% 0.0% 0.0% 2.0% 2.3% 1.0% 4.0% 0.0% 0.0% 5.0% --- 3.5% 0.0%4 42 7 2 4 1 3 2 5 1 0 0 5 3 2 0 1 2 4 0 5 2
1.9% 3.1% 2.6% 2.8% 1.5% 3.5% 2.9% 3.6% 1.8% 0.0% 0.0% 2.5% 3.4% 2.0% 0.0% 1.9% 2.9% 4.0% --- 3.5% 2.4%5 178 14 5 9 4 7 3 9 3 1 1 12 8 3 2 0 5 9 0 7 7
7.9% 6.2% 6.6% 6.2% 6.0% 8.1% 4.4% 6.5% 5.3% 4.2% 9.1% 6.0% 9.1% 2.9% 8.0% 0.0% 7.4% 8.9% --- 4.9% 8.5%6 110 11 2 9 3 5 3 7 3 1 0 11 5 6 0 2 4 4 0 7 4
4.9% 4.9% 2.6% 6.2% 4.5% 5.8% 4.4% 5.1% 5.3% 4.2% 0.0% 5.5% 5.7% 5.9% 0.0% 3.8% 5.9% 4.0% --- 4.9% 4.9%7 224 15 6 9 4 7 3 8 2 4 0 14 5 7 2 4 6 5 0 10 5
10.0% 6.6% 7.9% 6.2% 6.0% 8.1% 4.4% 5.8% 3.5% 16.7% 0.0% 7.0% 5.7% 6.9% 8.0% 7.5% 8.8% 5.0% --- 6.9% 6.1%8 427 36 11 24 13 11 11 21 10 4 3 29 13 16 6 3 17 15 0 26 10
19.0% 15.9% 14.5% 16.6% 19.4% 12.8% 16.2% 15.2% 17.5% 16.7% 27.3% 14.6% 14.8% 15.7% 24.0% 5.7% 25.0% 14.9% --- 18.1% 12.2%9 337 24 13 10 5 9 10 16 6 2 1 22 11 9 4 4 9 10 0 13 11
15.0% 10.6% 17.1% 6.9% 7.5% 10.5% 14.7% 11.6% 10.5% 8.3% 9.1% 11.1% 12.5% 8.8% 16.0% 7.5% 13.2% 9.9% --- 9.0% 13.4%835 108 34 72 35 40 32 65 30 11 6 96 37 56 10 39 24 44 0 67 41
37.2% 47.8% 44.7% 49.7% 52.2% 46.5% 47.1% 47.1% 52.6% 45.8% 54.5% 48.2% 42.0% 54.9% 40.0% 73.6% 35.3% 43.6% --- 46.5% 50.0%
0 Worst health care possible
10 Best health care possible
NA - Not Applicable
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who went to a doctor's office/clinic to get care (Q7)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all your health care in the last 6 months?
2016
CSS
Ave
rage
2016
Gender Age Education
T-13
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 13
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,271 230 77 148 67 90 68 140 59 24 11 203 90 104 25 54 69 103 0 147 83Number missing or multiple answer 28 4 1 3 0 4 0 2 2 0 0 4 2 2 0 1 1 2 0 3 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,243 226 76 145 67 86 68 138 57 24 11 199 88 102 25 53 68 101 0 144 82
98.8% 98.3% 98.7% 98.0% 100.0% 95.6% 100.0% 98.6% 96.6% 100.0% 100.0% 98.0% 97.8% 98.1% 100.0% 98.1% 98.6% 98.1% --- 98.0% 98.8%0 to 4 132 18 5 12 3 7 6 12 3 1 0 15 9 5 1 1 3 14 0 14 4
5.9% 8.0% 6.6% 8.3% 4.5% 8.1% 8.8% 8.7% 5.3% 4.2% 0.0% 7.5% 10.2% 4.9% 4.0% 1.9% 4.4% 13.9% --- 9.7% 4.9%5 178 14 5 9 4 7 3 9 3 1 1 12 8 3 2 0 5 9 0 7 7
7.9% 6.2% 6.6% 6.2% 6.0% 8.1% 4.4% 6.5% 5.3% 4.2% 9.1% 6.0% 9.1% 2.9% 8.0% 0.0% 7.4% 8.9% --- 4.9% 8.5%6 or 7 334 26 8 18 7 12 6 15 5 5 0 25 10 13 2 6 10 9 0 17 9
14.9% 11.5% 10.5% 12.4% 10.4% 14.0% 8.8% 10.9% 8.8% 20.8% 0.0% 12.6% 11.4% 12.7% 8.0% 11.3% 14.7% 8.9% --- 11.8% 11.0%8 to 10 1,599 168 58 106 53 60 53 102 46 17 10 147 61 81 20 46 50 69 0 106 62
71.3% 74.3% 76.3% 73.1% 79.1% 69.8% 77.9% 73.9% 80.7% 70.8% 90.9% 73.9% 69.3% 79.4% 80.0% 86.8% 73.5% 68.3% --- 73.6% 75.6%Significantly different from column:* R P
420 43 12 30 10 19 12 28 9 3 1 38 22 14 3 3 12 27 0 28 1518.7% 19.0% 15.8% 20.7% 14.9% 22.1% 17.6% 20.3% 15.8% 12.5% 9.1% 19.1% 25.0% 13.7% 12.0% 5.7% 17.6% 26.7% --- 19.4% 18.3%
651 51 17 33 17 18 14 29 12 8 3 43 18 23 8 7 23 20 0 36 1529.0% 22.6% 22.4% 22.8% 25.4% 20.9% 20.6% 21.0% 21.1% 33.3% 27.3% 21.6% 20.5% 22.5% 32.0% 13.2% 33.8% 19.8% --- 25.0% 18.3%1,172 132 47 82 40 49 42 81 36 13 7 118 48 65 14 43 33 54 0 80 52
52.3% 58.4% 61.8% 56.6% 59.7% 57.0% 61.8% 58.7% 63.2% 54.2% 63.6% 59.3% 54.5% 63.7% 56.0% 81.1% 48.5% 53.5% --- 55.6% 63.4%Significantly different from column:* QR P P
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who went to a doctor's office/clinic to get care (Q7)
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all your health care in the last 6 months?
2016
CSS
Ave
rage
2016
Gender Age
T-14
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 14
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,271 230 77 148 67 90 68 140 59 24 11 203 90 104 25 54 69 103 0 147 83Number missing or multiple answer 30 2 0 2 1 1 0 1 1 0 0 2 2 0 0 2 0 0 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,241 228 77 146 66 89 68 139 58 24 11 201 88 104 25 52 69 103 0 145 83
98.7% 99.1% 100.0% 98.6% 98.5% 98.9% 100.0% 99.3% 98.3% 100.0% 100.0% 99.0% 97.8% 100.0% 100.0% 96.3% 100.0% 100.0% --- 98.6% 100.0%Never 56 7 1 6 1 3 3 6 1 0 0 7 2 4 1 0 1 6 0 6 1
2.5% 3.1% 1.3% 4.1% 1.5% 3.4% 4.4% 4.3% 1.7% 0.0% 0.0% 3.5% 2.3% 3.8% 4.0% 0.0% 1.4% 5.8% --- 4.1% 1.2%Sometimes 312 34 12 22 9 16 8 22 4 6 3 28 14 13 4 4 9 20 0 28 6
13.9% 14.9% 15.6% 15.1% 13.6% 18.0% 11.8% 15.8% 6.9% 25.0% 27.3% 13.9% 15.9% 12.5% 16.0% 7.7% 13.0% 19.4% --- 19.3% 7.2%Usually 673 49 14 33 14 22 11 29 15 3 2 42 23 17 5 9 16 23 0 25 24
30.0% 21.5% 18.2% 22.6% 21.2% 24.7% 16.2% 20.9% 25.9% 12.5% 18.2% 20.9% 26.1% 16.3% 20.0% 17.3% 23.2% 22.3% --- 17.2% 28.9%Always 1,200 138 50 85 42 48 46 82 38 15 6 124 49 70 15 39 43 54 0 86 52
53.5% 60.5% 64.9% 58.2% 63.6% 53.9% 67.6% 59.0% 65.5% 62.5% 54.5% 61.7% 55.7% 67.3% 60.0% 75.0% 62.3% 52.4% --- 59.3% 62.7%Significantly different from column:* A R PUsually or Always 1,873 187 64 118 56 70 57 111 53 18 8 166 72 87 20 48 59 77 0 111 76
83.6% 82.0% 83.1% 80.8% 84.8% 78.7% 83.8% 79.9% 91.4% 75.0% 72.7% 82.6% 81.8% 83.7% 80.0% 92.3% 85.5% 74.8% --- 76.6% 91.6%Significantly different from column:* I H R P U TNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
2016
CSS
Ave
rage
2016
Gender Age
In the last 6 months, how often was it easy to get the care, tests, or treatment you needed?
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who went to a doctor's office/clinic to get care (Q7)
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
T-15
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 15
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 44 3 1 1 0 2 0 2 0 0 1 1 0 2 0 3 0 0 1 1 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,890 297 100 191 97 110 81 184 73 28 18 256 115 127 37 74 93 124 63 146 82
98.5% 99.0% 99.0% 99.5% 100.0% 98.2% 100.0% 98.9% 100.0% 100.0% 94.7% 99.6% 100.0% 98.4% 100.0% 96.1% 100.0% 100.0% 98.4% 99.3% 98.8%Yes 2,388 209 72 133 61 82 62 136 51 15 9 183 91 86 22 41 69 96 30 110 63
82.6% 70.4% 72.0% 69.6% 62.9% 74.5% 76.5% 73.9% 69.9% 53.6% 50.0% 71.5% 79.1% 67.7% 59.5% 55.4% 74.2% 77.4% 47.6% 75.3% 76.8%No 502 88 28 58 36 28 19 48 22 13 9 73 24 41 15 33 24 28 33 36 19
17.4% 29.6% 28.0% 30.4% 37.1% 25.5% 23.5% 26.1% 30.1% 46.4% 50.0% 28.5% 20.9% 32.3% 40.5% 44.6% 25.8% 22.6% 52.4% 24.7% 23.2%Significantly different from column:* A G E J H NO M M QR P P TU S SNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
A personal doctor is the one you would see if you need a check-up, want advice about a health problem, or get sick or hurt. Do you have a personal doctor?
2016
CSS
Ave
rage
2016
Gender Age Education
T-16
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 16
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,388 209 72 133 61 82 62 136 51 15 9 183 91 86 22 41 69 96 30 110 63Number missing or multiple answer 62 7 1 6 0 6 1 6 1 0 0 7 2 5 0 1 3 2 0 2 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,326 202 71 127 61 76 61 130 50 15 9 176 89 81 22 40 66 94 30 108 60
97.4% 96.7% 98.6% 95.5% 100.0% 92.7% 98.4% 95.6% 98.0% 100.0% 100.0% 96.2% 97.8% 94.2% 100.0% 97.6% 95.7% 97.9% 100.0% 98.2% 95.2%None 386 28 11 17 15 9 3 15 7 4 1 25 12 8 5 10 11 7 16 6 6
16.6% 13.9% 15.5% 13.4% 24.6% 11.8% 4.9% 11.5% 14.0% 26.7% 11.1% 14.2% 13.5% 9.9% 22.7% 25.0% 16.7% 7.4% 53.3% 5.6% 10.0%1 time 501 42 12 29 15 15 11 24 14 3 2 38 21 16 3 9 14 18 9 25 6
21.5% 20.8% 16.9% 22.8% 24.6% 19.7% 18.0% 18.5% 28.0% 20.0% 22.2% 21.6% 23.6% 19.8% 13.6% 22.5% 21.2% 19.1% 30.0% 23.1% 10.0%2 527 39 17 21 11 10 16 29 5 3 3 30 18 15 4 9 14 15 3 31 5
22.7% 19.3% 23.9% 16.5% 18.0% 13.2% 26.2% 22.3% 10.0% 20.0% 33.3% 17.0% 20.2% 18.5% 18.2% 22.5% 21.2% 16.0% 10.0% 28.7% 8.3%3 314 32 11 20 7 12 13 22 9 0 0 30 17 13 2 4 15 13 1 27 3
13.5% 15.8% 15.5% 15.7% 11.5% 15.8% 21.3% 16.9% 18.0% 0.0% 0.0% 17.0% 19.1% 16.0% 9.1% 10.0% 22.7% 13.8% 3.3% 25.0% 5.0%4 218 16 5 10 2 10 4 12 3 1 1 13 4 7 4 1 6 9 0 13 3
9.4% 7.9% 7.0% 7.9% 3.3% 13.2% 6.6% 9.2% 6.0% 6.7% 11.1% 7.4% 4.5% 8.6% 18.2% 2.5% 9.1% 9.6% 0.0% 12.0% 5.0%5 to 9 283 35 12 23 6 16 13 22 9 3 1 31 12 18 3 3 4 28 1 6 27
12.2% 17.3% 16.9% 18.1% 9.8% 21.1% 21.3% 16.9% 18.0% 20.0% 11.1% 17.6% 13.5% 22.2% 13.6% 7.5% 6.1% 29.8% 3.3% 5.6% 45.0%10 or more times 97 10 3 7 5 4 1 6 3 1 1 9 5 4 1 4 2 4 0 0 10
4.2% 5.0% 4.2% 5.5% 8.2% 5.3% 1.6% 4.6% 6.0% 6.7% 11.1% 5.1% 5.6% 4.9% 4.5% 10.0% 3.0% 4.3% 0.0% 0.0% 16.7%5 or more times 380 45 15 30 11 20 14 28 12 4 2 40 17 22 4 7 6 32 1 6 37
16.3% 22.3% 21.1% 23.6% 18.0% 26.3% 23.0% 21.5% 24.0% 26.7% 22.2% 22.7% 19.1% 27.2% 18.2% 17.5% 9.1% 34.0% 3.3% 5.6% 61.7%Significantly different from column:* A R Q U U STNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who have a personal doctor (Q15)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how many times did you visit your personal doctor to get care for yourself?
2016
CSS
Ave
rage
2016
Gender Age Education
T-17
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 17
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,940 174 60 110 46 67 58 115 43 11 8 151 77 73 17 30 55 87 14 102 54Number missing or multiple answer 7 2 0 2 0 0 2 2 0 0 0 1 2 0 0 0 0 2 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,933 172 60 108 46 67 56 113 43 11 8 150 75 73 17 30 55 85 14 100 54
99.6% 98.9% 100.0% 98.2% 100.0% 100.0% 96.6% 98.3% 100.0% 100.0% 100.0% 99.3% 97.4% 100.0% 100.0% 100.0% 100.0% 97.7% 100.0% 98.0% 100.0%Never 33 6 4 2 1 2 2 5 0 0 0 6 4 1 1 0 2 4 0 4 2
1.7% 3.5% 6.7% 1.9% 2.2% 3.0% 3.6% 4.4% 0.0% 0.0% 0.0% 4.0% 5.3% 1.4% 5.9% 0.0% 3.6% 4.7% 0.0% 4.0% 3.7%Sometimes 147 14 3 11 0 10 4 10 2 1 0 12 5 7 1 0 3 11 0 10 3
7.6% 8.1% 5.0% 10.2% 0.0% 14.9% 7.1% 8.8% 4.7% 9.1% 0.0% 8.0% 6.7% 9.6% 5.9% 0.0% 5.5% 12.9% 0.0% 10.0% 5.6%Usually 320 8 1 7 2 3 3 6 2 0 0 6 2 5 0 2 4 2 0 5 3
16.6% 4.7% 1.7% 6.5% 4.3% 4.5% 5.4% 5.3% 4.7% 0.0% 0.0% 4.0% 2.7% 6.8% 0.0% 6.7% 7.3% 2.4% 0.0% 5.0% 5.6%Always 1,433 144 52 88 43 52 47 92 39 10 8 126 64 60 15 28 46 68 14 81 46
74.1% 83.7% 86.7% 81.5% 93.5% 77.6% 83.9% 81.4% 90.7% 90.9% 100.0% 84.0% 85.3% 82.2% 88.2% 93.3% 83.6% 80.0% 100.0% 81.0% 85.2%Significantly different from column:* A F EUsually or Always 1,753 152 53 95 45 55 50 98 41 10 8 132 66 65 15 30 50 70 14 86 49
90.7% 88.4% 88.3% 88.0% 97.8% 82.1% 89.3% 86.7% 95.3% 90.9% 100.0% 88.0% 88.0% 89.0% 88.2% 100.0% 90.9% 82.4% 100.0% 86.0% 90.7%Significantly different from column:* F ENA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who have a personal doctor and who visited their personal doctor to get care (Q15 & Q16)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often did your personal doctor explain things in a way that was easy to understand?
2016
CSS
Ave
rage
2016
Gender Age Education
T-18
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 18
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,940 174 60 110 46 67 58 115 43 11 8 151 77 73 17 30 55 87 14 102 54Number missing or multiple answer 13 1 0 1 0 0 1 1 0 0 0 0 1 0 0 0 0 1 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,927 173 60 109 46 67 57 114 43 11 8 151 76 73 17 30 55 86 14 101 54
99.3% 99.4% 100.0% 99.1% 100.0% 100.0% 98.3% 99.1% 100.0% 100.0% 100.0% 100.0% 98.7% 100.0% 100.0% 100.0% 100.0% 98.9% 100.0% 99.0% 100.0%Never 34 8 4 4 1 2 4 6 1 0 0 8 6 1 1 0 3 5 0 6 2
1.8% 4.6% 6.7% 3.7% 2.2% 3.0% 7.0% 5.3% 2.3% 0.0% 0.0% 5.3% 7.9% 1.4% 5.9% 0.0% 5.5% 5.8% 0.0% 5.9% 3.7%Sometimes 150 15 4 11 1 12 2 10 2 2 0 13 5 7 2 0 5 10 0 10 4
7.8% 8.7% 6.7% 10.1% 2.2% 17.9% 3.5% 8.8% 4.7% 18.2% 0.0% 8.6% 6.6% 9.6% 11.8% 0.0% 9.1% 11.6% 0.0% 9.9% 7.4%Usually 301 13 3 10 4 4 5 9 4 0 1 10 6 4 2 0 4 9 0 6 7
15.6% 7.5% 5.0% 9.2% 8.7% 6.0% 8.8% 7.9% 9.3% 0.0% 12.5% 6.6% 7.9% 5.5% 11.8% 0.0% 7.3% 10.5% 0.0% 5.9% 13.0%Always 1,442 137 49 84 40 49 46 89 36 9 7 120 59 61 12 30 43 62 14 79 41
74.8% 79.2% 81.7% 77.1% 87.0% 73.1% 80.7% 78.1% 83.7% 81.8% 87.5% 79.5% 77.6% 83.6% 70.6% 100.0% 78.2% 72.1% 100.0% 78.2% 75.9%Significantly different from column:* R PUsually or Always 1,743 150 52 94 44 53 51 98 40 9 8 130 65 65 14 30 47 71 14 85 48
90.5% 86.7% 86.7% 86.2% 95.7% 79.1% 89.5% 86.0% 93.0% 81.8% 100.0% 86.1% 85.5% 89.0% 82.4% 100.0% 85.5% 82.6% 100.0% 84.2% 88.9%Significantly different from column:* F ENA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who have a personal doctor and who visited their personal doctor to get care (Q15 & Q16)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often did your personal doctor listen carefully to you?
2016
CSS
Ave
rage
2016
Gender Age Education
T-19
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 19
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,940 174 60 110 46 67 58 115 43 11 8 151 77 73 17 30 55 87 14 102 54Number missing or multiple answer 13 2 0 2 0 1 1 1 1 0 0 1 1 1 0 0 1 1 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,927 172 60 108 46 66 57 114 42 11 8 150 76 72 17 30 54 86 14 100 54
99.3% 98.9% 100.0% 98.2% 100.0% 98.5% 98.3% 99.1% 97.7% 100.0% 100.0% 99.3% 98.7% 98.6% 100.0% 100.0% 98.2% 98.9% 100.0% 98.0% 100.0%Never 29 6 2 4 0 2 3 4 1 0 0 6 6 0 0 0 2 4 0 5 1
1.5% 3.5% 3.3% 3.7% 0.0% 3.0% 5.3% 3.5% 2.4% 0.0% 0.0% 4.0% 7.9% 0.0% 0.0% 0.0% 3.7% 4.7% 0.0% 5.0% 1.9%Sometimes 104 15 6 9 2 10 3 11 3 0 0 13 6 6 2 0 5 10 0 10 4
5.4% 8.7% 10.0% 8.3% 4.3% 15.2% 5.3% 9.6% 7.1% 0.0% 0.0% 8.7% 7.9% 8.3% 11.8% 0.0% 9.3% 11.6% 0.0% 10.0% 7.4%Usually 240 12 4 8 3 3 6 7 5 0 0 10 6 4 1 1 3 8 0 7 5
12.5% 7.0% 6.7% 7.4% 6.5% 4.5% 10.5% 6.1% 11.9% 0.0% 0.0% 6.7% 7.9% 5.6% 5.9% 3.3% 5.6% 9.3% 0.0% 7.0% 9.3%Always 1,554 139 48 87 41 51 45 92 33 11 8 121 58 62 14 29 44 64 14 78 44
80.6% 80.8% 80.0% 80.6% 89.1% 77.3% 78.9% 80.7% 78.6% 100.0% 100.0% 80.7% 76.3% 86.1% 82.4% 96.7% 81.5% 74.4% 100.0% 78.0% 81.5%Significantly different from column:* R PUsually or Always 1,794 151 52 95 44 54 51 99 38 11 8 131 64 66 15 30 47 72 14 85 49
93.1% 87.8% 86.7% 88.0% 95.7% 81.8% 89.5% 86.8% 90.5% 100.0% 100.0% 87.3% 84.2% 91.7% 88.2% 100.0% 87.0% 83.7% 100.0% 85.0% 90.7%Significantly different from column:* A F ENA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who have a personal doctor and who visited their personal doctor to get care (Q15 & Q16)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often did your personal doctor show respect for what you had to say?
2016
CSS
Ave
rage
2016
Gender Age Education
T-20
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 20
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,940 174 60 110 46 67 58 115 43 11 8 151 77 73 17 30 55 87 14 102 54Number missing or multiple answer 15 1 0 1 0 0 1 1 0 0 0 0 1 0 0 0 0 1 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,925 173 60 109 46 67 57 114 43 11 8 151 76 73 17 30 55 86 14 101 54
99.2% 99.4% 100.0% 99.1% 100.0% 100.0% 98.3% 99.1% 100.0% 100.0% 100.0% 100.0% 98.7% 100.0% 100.0% 100.0% 100.0% 98.9% 100.0% 99.0% 100.0%Never 49 10 4 6 1 4 4 8 1 0 0 10 7 2 1 0 3 7 0 8 2
2.5% 5.8% 6.7% 5.5% 2.2% 6.0% 7.0% 7.0% 2.3% 0.0% 0.0% 6.6% 9.2% 2.7% 5.9% 0.0% 5.5% 8.1% 0.0% 7.9% 3.7%Sometimes 182 14 6 8 1 9 4 10 2 1 0 12 5 7 0 1 3 10 0 10 3
9.5% 8.1% 10.0% 7.3% 2.2% 13.4% 7.0% 8.8% 4.7% 9.1% 0.0% 7.9% 6.6% 9.6% 0.0% 3.3% 5.5% 11.6% 0.0% 9.9% 5.6%Usually 382 22 8 14 6 9 7 13 8 1 2 19 9 9 4 2 6 14 1 10 11
19.8% 12.7% 13.3% 12.8% 13.0% 13.4% 12.3% 11.4% 18.6% 9.1% 25.0% 12.6% 11.8% 12.3% 23.5% 6.7% 10.9% 16.3% 7.1% 9.9% 20.4%Always 1,312 127 42 81 38 45 42 83 32 9 6 110 55 55 12 27 43 55 13 73 38
68.2% 73.4% 70.0% 74.3% 82.6% 67.2% 73.7% 72.8% 74.4% 81.8% 75.0% 72.8% 72.4% 75.3% 70.6% 90.0% 78.2% 64.0% 92.9% 72.3% 70.4%Significantly different from column:* R PUsually or Always 1,694 149 50 95 44 54 49 96 40 10 8 129 64 64 16 29 49 69 14 83 49
88.0% 86.1% 83.3% 87.2% 95.7% 80.6% 86.0% 84.2% 93.0% 90.9% 100.0% 85.4% 84.2% 87.7% 94.1% 96.7% 89.1% 80.2% 100.0% 82.2% 90.7%Significantly different from column:* F ENA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who have a personal doctor and who visited their personal doctor to get care (Q15 & Q16)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often did your personal doctor spend enough time with you?
2016
CSS
Ave
rage
2016
Gender Age Education
T-21
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 21
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,940 174 60 110 46 67 58 115 43 11 8 151 77 73 17 30 55 87 14 102 54Number missing or multiple answer 36 6 1 5 1 3 2 6 0 0 0 3 2 3 1 0 3 3 0 3 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,904 168 59 105 45 64 56 109 43 11 8 148 75 70 16 30 52 84 14 99 52
98.1% 96.6% 98.3% 95.5% 97.8% 95.5% 96.6% 94.8% 100.0% 100.0% 100.0% 98.0% 97.4% 95.9% 94.1% 100.0% 94.5% 96.6% 100.0% 97.1% 96.3%Yes 1,162 97 37 58 21 37 37 59 24 10 3 89 42 41 10 18 29 49 3 55 38
61.0% 57.7% 62.7% 55.2% 46.7% 57.8% 66.1% 54.1% 55.8% 90.9% 37.5% 60.1% 56.0% 58.6% 62.5% 60.0% 55.8% 58.3% 21.4% 55.6% 73.1%No 742 71 22 47 24 27 19 50 19 1 5 59 33 29 6 12 23 35 11 44 14
39.0% 42.3% 37.3% 44.8% 53.3% 42.2% 33.9% 45.9% 44.2% 9.1% 62.5% 39.9% 44.0% 41.4% 37.5% 40.0% 44.2% 41.7% 78.6% 44.4% 26.9%Significantly different from column:* G E TU SU STNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who have a personal doctor and who visited their personal doctor to get care (Q15 & Q16)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, did you get care from a doctor or other health provider besides your personal doctor?
2016
CSS
Ave
rage
2016
Gender Age Education
T-22
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 22
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,162 97 37 58 21 37 37 59 24 10 3 89 42 41 10 18 29 49 3 55 38Number missing or multiple answer 21 2 0 2 0 0 2 2 0 0 0 1 1 1 0 1 0 1 0 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,141 95 37 56 21 37 35 57 24 10 3 88 41 40 10 17 29 48 3 53 38
98.2% 97.9% 100.0% 96.6% 100.0% 100.0% 94.6% 96.6% 100.0% 100.0% 100.0% 98.9% 97.6% 97.6% 100.0% 94.4% 100.0% 98.0% 100.0% 96.4% 100.0%Never 65 6 4 2 0 3 2 5 0 0 0 6 5 0 1 0 1 5 0 5 1
5.7% 6.3% 10.8% 3.6% 0.0% 8.1% 5.7% 8.8% 0.0% 0.0% 0.0% 6.8% 12.2% 0.0% 10.0% 0.0% 3.4% 10.4% 0.0% 9.4% 2.6%Sometimes 137 12 6 6 1 8 3 8 0 3 1 10 2 8 1 2 3 7 1 8 3
12.0% 12.6% 16.2% 10.7% 4.8% 21.6% 8.6% 14.0% 0.0% 30.0% 33.3% 11.4% 4.9% 20.0% 10.0% 11.8% 10.3% 14.6% 33.3% 15.1% 7.9%Usually 294 20 4 16 5 8 7 12 8 0 1 19 9 8 3 1 6 13 0 6 14
25.8% 21.1% 10.8% 28.6% 23.8% 21.6% 20.0% 21.1% 33.3% 0.0% 33.3% 21.6% 22.0% 20.0% 30.0% 5.9% 20.7% 27.1% 0.0% 11.3% 36.8%Always 645 57 23 32 15 18 23 32 16 7 1 53 25 24 5 14 19 23 2 34 20
56.5% 60.0% 62.2% 57.1% 71.4% 48.6% 65.7% 56.1% 66.7% 70.0% 33.3% 60.2% 61.0% 60.0% 50.0% 82.4% 65.5% 47.9% 66.7% 64.2% 52.6%Significantly different from column:* R PUsually or Always 939 77 27 48 20 26 30 44 24 7 2 72 34 32 8 15 25 36 2 40 34
82.3% 81.1% 73.0% 85.7% 95.2% 70.3% 85.7% 77.2% 100.0% 70.0% 66.7% 81.8% 82.9% 80.0% 80.0% 88.2% 86.2% 75.0% 66.7% 75.5% 89.5%Significantly different from column:*NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who have a personal doctor, visited their personal doctor, and got care from another health provider besides their personal doctor (Q15, Q16, & Q21)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often did your personal doctor seem informed and up-to-date about the care you got from these doctors or other health providers?
2016
CSS
Ave
rage
2016
Gender Age Education
T-23
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 23
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,388 209 72 133 61 82 62 136 51 15 9 183 91 86 22 41 69 96 30 110 63Number missing or multiple answer 101 8 2 5 3 4 1 5 3 0 0 7 4 3 1 1 4 3 2 4 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,287 201 70 128 58 78 61 131 48 15 9 176 87 83 21 40 65 93 28 106 61
95.8% 96.2% 97.2% 96.2% 95.1% 95.1% 98.4% 96.3% 94.1% 100.0% 100.0% 96.2% 95.6% 96.5% 95.5% 97.6% 94.2% 96.9% 93.3% 96.4% 96.8%13 2 1 1 1 0 0 1 0 0 1 1 1 0 0 0 0 2 1 1 0
0.6% 1.0% 1.4% 0.8% 1.7% 0.0% 0.0% 0.8% 0.0% 0.0% 11.1% 0.6% 1.1% 0.0% 0.0% 0.0% 0.0% 2.2% 3.6% 0.9% 0.0%1 17 5 3 2 1 2 2 5 0 0 0 5 2 2 1 0 2 3 2 2 1
0.7% 2.5% 4.3% 1.6% 1.7% 2.6% 3.3% 3.8% 0.0% 0.0% 0.0% 2.8% 2.3% 2.4% 4.8% 0.0% 3.1% 3.2% 7.1% 1.9% 1.6%2 19 3 2 1 0 2 1 2 1 0 0 3 2 0 0 0 0 3 0 2 1
0.8% 1.5% 2.9% 0.8% 0.0% 2.6% 1.6% 1.5% 2.1% 0.0% 0.0% 1.7% 2.3% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 1.9% 1.6%3 31 4 1 3 1 2 1 3 1 0 0 4 3 1 0 0 2 2 1 2 1
1.4% 2.0% 1.4% 2.3% 1.7% 2.6% 1.6% 2.3% 2.1% 0.0% 0.0% 2.3% 3.4% 1.2% 0.0% 0.0% 3.1% 2.2% 3.6% 1.9% 1.6%4 37 6 2 4 0 2 4 4 2 0 0 5 4 2 0 1 1 4 0 5 1
1.6% 3.0% 2.9% 3.1% 0.0% 2.6% 6.6% 3.1% 4.2% 0.0% 0.0% 2.8% 4.6% 2.4% 0.0% 2.5% 1.5% 4.3% 0.0% 4.7% 1.6%5 119 9 3 6 4 4 1 5 2 1 0 7 2 3 3 2 2 5 2 3 3
5.2% 4.5% 4.3% 4.7% 6.9% 5.1% 1.6% 3.8% 4.2% 6.7% 0.0% 4.0% 2.3% 3.6% 14.3% 5.0% 3.1% 5.4% 7.1% 2.8% 4.9%6 88 4 1 3 2 2 0 3 1 0 0 3 2 1 0 0 3 1 0 3 1
3.8% 2.0% 1.4% 2.3% 3.4% 2.6% 0.0% 2.3% 2.1% 0.0% 0.0% 1.7% 2.3% 1.2% 0.0% 0.0% 4.6% 1.1% 0.0% 2.8% 1.6%7 169 13 4 9 3 6 4 9 3 1 1 11 6 6 1 0 6 6 2 6 5
7.4% 6.5% 5.7% 7.0% 5.2% 7.7% 6.6% 6.9% 6.3% 6.7% 11.1% 6.3% 6.9% 7.2% 4.8% 0.0% 9.2% 6.5% 7.1% 5.7% 8.2%8 334 20 8 12 9 6 5 12 7 1 1 19 11 7 2 4 8 8 4 8 8
14.6% 10.0% 11.4% 9.4% 15.5% 7.7% 8.2% 9.2% 14.6% 6.7% 11.1% 10.8% 12.6% 8.4% 9.5% 10.0% 12.3% 8.6% 14.3% 7.5% 13.1%9 348 26 8 17 7 13 6 12 11 3 1 24 11 10 5 6 10 10 4 14 8
15.2% 12.9% 11.4% 13.3% 12.1% 16.7% 9.8% 9.2% 22.9% 20.0% 11.1% 13.6% 12.6% 12.0% 23.8% 15.0% 15.4% 10.8% 14.3% 13.2% 13.1%1,112 109 37 70 30 39 37 75 20 9 5 94 43 51 9 27 31 49 12 60 32
48.6% 54.2% 52.9% 54.7% 51.7% 50.0% 60.7% 57.3% 41.7% 60.0% 55.6% 53.4% 49.4% 61.4% 42.9% 67.5% 47.7% 52.7% 42.9% 56.6% 52.5%
0 Worst personal doctor possible
10 Best personal doctor possible
NA - Not Applicable
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who have a personal doctor (Q15)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Using any number from 0 to 10, where 0 is the worst personal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your personal doctor?
2016
CSS
Ave
rage
2016
Gender Age Education
T-24
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 23
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,388 209 72 133 61 82 62 136 51 15 9 183 91 86 22 41 69 96 30 110 63Number missing or multiple answer 101 8 2 5 3 4 1 5 3 0 0 7 4 3 1 1 4 3 2 4 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,287 201 70 128 58 78 61 131 48 15 9 176 87 83 21 40 65 93 28 106 61
95.8% 96.2% 97.2% 96.2% 95.1% 95.1% 98.4% 96.3% 94.1% 100.0% 100.0% 96.2% 95.6% 96.5% 95.5% 97.6% 94.2% 96.9% 93.3% 96.4% 96.8%0 to 4 117 20 9 11 3 8 8 15 4 0 1 18 12 5 1 1 5 14 4 12 4
5.1% 10.0% 12.9% 8.6% 5.2% 10.3% 13.1% 11.5% 8.3% 0.0% 11.1% 10.2% 13.8% 6.0% 4.8% 2.5% 7.7% 15.1% 14.3% 11.3% 6.6%5 119 9 3 6 4 4 1 5 2 1 0 7 2 3 3 2 2 5 2 3 3
5.2% 4.5% 4.3% 4.7% 6.9% 5.1% 1.6% 3.8% 4.2% 6.7% 0.0% 4.0% 2.3% 3.6% 14.3% 5.0% 3.1% 5.4% 7.1% 2.8% 4.9%6 or 7 257 17 5 12 5 8 4 12 4 1 1 14 8 7 1 0 9 7 2 9 6
11.2% 8.5% 7.1% 9.4% 8.6% 10.3% 6.6% 9.2% 8.3% 6.7% 11.1% 8.0% 9.2% 8.4% 4.8% 0.0% 13.8% 7.5% 7.1% 8.5% 9.8%8 to 10 1,794 155 53 99 46 58 48 99 38 13 7 137 65 68 16 37 49 67 20 82 48
78.4% 77.1% 75.7% 77.3% 79.3% 74.4% 78.7% 75.6% 79.2% 86.7% 77.8% 77.8% 74.7% 81.9% 76.2% 92.5% 75.4% 72.0% 71.4% 77.4% 78.7%Significantly different from column:* QR P P
324 33 13 20 9 14 9 23 7 1 1 28 16 9 4 3 10 20 6 18 814.2% 16.4% 18.6% 15.6% 15.5% 17.9% 14.8% 17.6% 14.6% 6.7% 11.1% 15.9% 18.4% 10.8% 19.0% 7.5% 15.4% 21.5% 21.4% 17.0% 13.1%
503 33 12 21 12 12 9 21 10 2 2 30 17 13 3 4 14 14 6 14 1322.0% 16.4% 17.1% 16.4% 20.7% 15.4% 14.8% 16.0% 20.8% 13.3% 22.2% 17.0% 19.5% 15.7% 14.3% 10.0% 21.5% 15.1% 21.4% 13.2% 21.3%1,460 135 45 87 37 52 43 87 31 12 6 118 54 61 14 33 41 59 16 74 40
63.8% 67.2% 64.3% 68.0% 63.8% 66.7% 70.5% 66.4% 64.6% 80.0% 66.7% 67.0% 62.1% 73.5% 66.7% 82.5% 63.1% 63.4% 57.1% 69.8% 65.6%Significantly different from column:* QR P P
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who have a personal doctor (Q15)
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
Using any number from 0 to 10, where 0 is the worst personal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your personal doctor?
2016
CSS
Ave
rage
2016
Gender Age
T-25
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 24
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 45 2 1 1 0 1 1 2 0 0 0 1 0 2 0 0 0 2 1 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,889 298 100 191 97 111 80 184 73 28 19 256 115 127 37 77 93 122 63 146 83
98.5% 99.3% 99.0% 99.5% 100.0% 99.1% 98.8% 98.9% 100.0% 100.0% 100.0% 99.6% 100.0% 98.4% 100.0% 100.0% 100.0% 98.4% 98.4% 99.3% 100.0%Yes 1,259 127 37 86 34 49 39 72 36 13 6 110 54 53 12 26 32 65 9 66 51
43.6% 42.6% 37.0% 45.0% 35.1% 44.1% 48.8% 39.1% 49.3% 46.4% 31.6% 43.0% 47.0% 41.7% 32.4% 33.8% 34.4% 53.3% 14.3% 45.2% 61.4%No 1,630 171 63 105 63 62 41 112 37 15 13 146 61 74 25 51 61 57 54 80 32
56.4% 57.4% 63.0% 55.0% 64.9% 55.9% 51.3% 60.9% 50.7% 53.6% 68.4% 57.0% 53.0% 58.3% 67.6% 66.2% 65.6% 46.7% 85.7% 54.8% 38.6%Significantly different from column:* R R PQ TU SU STNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
2016
CSS
Ave
rage
2016
Gender Age
In the last 6 months, did you make any appointments to see a specialist?
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
T-26
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 25
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,259 127 37 86 34 49 39 72 36 13 6 110 54 53 12 26 32 65 9 66 51Number missing or multiple answer 15 3 1 2 0 1 2 2 1 0 0 3 1 2 0 0 0 3 0 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,244 124 36 84 34 48 37 70 35 13 6 107 53 51 12 26 32 62 9 64 50
98.8% 97.6% 97.3% 97.7% 100.0% 98.0% 94.9% 97.2% 97.2% 100.0% 100.0% 97.3% 98.1% 96.2% 100.0% 100.0% 100.0% 95.4% 100.0% 97.0% 98.0%Never 51 7 2 5 1 3 3 6 1 0 0 6 2 4 0 0 2 5 1 4 1
4.1% 5.6% 5.6% 6.0% 2.9% 6.3% 8.1% 8.6% 2.9% 0.0% 0.0% 5.6% 3.8% 7.8% 0.0% 0.0% 6.3% 8.1% 11.1% 6.3% 2.0%Sometimes 233 21 7 13 5 10 5 17 2 1 2 17 5 11 2 2 8 10 1 14 6
18.7% 16.9% 19.4% 15.5% 14.7% 20.8% 13.5% 24.3% 5.7% 7.7% 33.3% 15.9% 9.4% 21.6% 16.7% 7.7% 25.0% 16.1% 11.1% 21.9% 12.0%Usually 310 20 5 15 7 8 5 9 6 5 1 17 9 8 3 6 5 8 1 13 6
24.9% 16.1% 13.9% 17.9% 20.6% 16.7% 13.5% 12.9% 17.1% 38.5% 16.7% 15.9% 17.0% 15.7% 25.0% 23.1% 15.6% 12.9% 11.1% 20.3% 12.0%Always 650 76 22 51 21 27 24 38 26 7 3 67 37 28 7 18 17 39 6 33 37
52.3% 61.3% 61.1% 60.7% 61.8% 56.3% 64.9% 54.3% 74.3% 53.8% 50.0% 62.6% 69.8% 54.9% 58.3% 69.2% 53.1% 62.9% 66.7% 51.6% 74.0%Significantly different from column:* I H U TUsually or Always 960 96 27 66 28 35 29 47 32 12 4 84 46 36 10 24 22 47 7 46 43
77.2% 77.4% 75.0% 78.6% 82.4% 72.9% 78.4% 67.1% 91.4% 92.3% 66.7% 78.5% 86.8% 70.6% 83.3% 92.3% 68.8% 75.8% 77.8% 71.9% 86.0%Significantly different from column:* I H N M Q PNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who made an appointment to see a specialist (Q24)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often did you get an appointment to see a specialist as soon as you needed?
2016
CSS
Ave
rage
2016
Gender Age Education
T-27
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 26
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,259 127 37 86 34 49 39 72 36 13 6 110 54 53 12 26 32 65 9 66 51Number missing or multiple answer 23 4 1 2 0 2 1 3 0 0 0 2 1 1 1 0 1 2 1 2 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,236 123 36 84 34 47 38 69 36 13 6 108 53 52 11 26 31 63 8 64 50
98.2% 96.9% 97.3% 97.7% 100.0% 95.9% 97.4% 95.8% 100.0% 100.0% 100.0% 98.2% 98.1% 98.1% 91.7% 100.0% 96.9% 96.9% 88.9% 97.0% 98.0%None 59 12 3 9 1 6 4 10 1 0 0 9 5 5 0 2 4 6 2 8 1
4.8% 9.8% 8.3% 10.7% 2.9% 12.8% 10.5% 14.5% 2.8% 0.0% 0.0% 8.3% 9.4% 9.6% 0.0% 7.7% 12.9% 9.5% 25.0% 12.5% 2.0%1 specialist 560 60 18 41 24 17 19 31 20 8 4 54 27 24 7 17 17 25 2 35 23
45.3% 48.8% 50.0% 48.8% 70.6% 36.2% 50.0% 44.9% 55.6% 61.5% 66.7% 50.0% 50.9% 46.2% 63.6% 65.4% 54.8% 39.7% 25.0% 54.7% 46.0%2 361 30 8 22 9 10 11 18 9 3 1 27 10 17 2 5 7 18 4 15 11
29.2% 24.4% 22.2% 26.2% 26.5% 21.3% 28.9% 26.1% 25.0% 23.1% 16.7% 25.0% 18.9% 32.7% 18.2% 19.2% 22.6% 28.6% 50.0% 23.4% 22.0%3 158 13 3 8 0 9 2 7 3 1 1 10 6 5 0 1 2 8 0 4 9
12.8% 10.6% 8.3% 9.5% 0.0% 19.1% 5.3% 10.1% 8.3% 7.7% 16.7% 9.3% 11.3% 9.6% 0.0% 3.8% 6.5% 12.7% 0.0% 6.3% 18.0%4 61 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%5 or more specialists 37 8 4 4 0 5 2 3 3 1 0 8 5 1 2 1 1 6 0 2 6
3.0% 6.5% 11.1% 4.8% 0.0% 10.6% 5.3% 4.3% 8.3% 7.7% 0.0% 7.4% 9.4% 1.9% 18.2% 3.8% 3.2% 9.5% 0.0% 3.1% 12.0%3 or more specialists 256 21 7 12 0 14 4 10 6 2 1 18 11 6 2 2 3 14 0 6 15
20.7% 17.1% 19.4% 14.3% 0.0% 29.8% 10.5% 14.5% 16.7% 15.4% 16.7% 16.7% 20.8% 11.5% 18.2% 7.7% 9.7% 22.2% 0.0% 9.4% 30.0%Significantly different from column:* F EG F U TNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who made an appointment to see a specialist (Q24)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
How many specialists have you seen in the last 6 months?
2016
CSS
Ave
rage
2016
Gender Age Education
T-28
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 27
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,177 111 33 75 33 41 34 59 35 13 6 99 48 47 11 24 27 57 6 56 49Number missing or multiple answer 12 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,165 111 33 75 33 41 34 59 35 13 6 99 48 47 11 24 27 57 6 56 49
99.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%13 1 0 1 0 0 1 1 0 0 0 1 1 0 0 0 0 1 0 1 0
1.1% 0.9% 0.0% 1.3% 0.0% 0.0% 2.9% 1.7% 0.0% 0.0% 0.0% 1.0% 2.1% 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 1.8% 0.0%1 9 1 0 1 0 1 0 0 0 1 0 1 0 0 1 0 1 0 0 0 1
0.8% 0.9% 0.0% 1.3% 0.0% 2.4% 0.0% 0.0% 0.0% 7.7% 0.0% 1.0% 0.0% 0.0% 9.1% 0.0% 3.7% 0.0% 0.0% 0.0% 2.0%2 9 1 0 1 0 0 1 1 0 0 0 0 1 0 0 0 0 1 0 1 0
0.8% 0.9% 0.0% 1.3% 0.0% 0.0% 2.9% 1.7% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 1.8% 0.0%3 16 1 0 1 1 0 0 1 0 0 0 1 0 1 0 0 0 1 0 1 0
1.4% 0.9% 0.0% 1.3% 3.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 1.0% 0.0% 2.1% 0.0% 0.0% 0.0% 1.8% 0.0% 1.8% 0.0%4 17 2 2 0 0 2 0 2 0 0 0 2 0 2 0 0 0 2 1 1 0
1.5% 1.8% 6.1% 0.0% 0.0% 4.9% 0.0% 3.4% 0.0% 0.0% 0.0% 2.0% 0.0% 4.3% 0.0% 0.0% 0.0% 3.5% 16.7% 1.8% 0.0%5 53 5 1 4 1 3 1 2 2 1 1 4 0 2 3 0 2 3 0 3 2
4.5% 4.5% 3.0% 5.3% 3.0% 7.3% 2.9% 3.4% 5.7% 7.7% 16.7% 4.0% 0.0% 4.3% 27.3% 0.0% 7.4% 5.3% 0.0% 5.4% 4.1%6 57 3 0 3 2 1 0 2 0 1 0 3 0 3 0 2 0 1 0 2 1
4.9% 2.7% 0.0% 4.0% 6.1% 2.4% 0.0% 3.4% 0.0% 7.7% 0.0% 3.0% 0.0% 6.4% 0.0% 8.3% 0.0% 1.8% 0.0% 3.6% 2.0%7 86 7 3 3 0 4 2 4 2 0 0 6 2 3 0 0 2 4 0 5 2
7.4% 6.3% 9.1% 4.0% 0.0% 9.8% 5.9% 6.8% 5.7% 0.0% 0.0% 6.1% 4.2% 6.4% 0.0% 0.0% 7.4% 7.0% 0.0% 8.9% 4.1%8 167 14 4 9 4 6 4 8 3 3 1 13 4 8 2 4 6 3 3 6 5
14.3% 12.6% 12.1% 12.0% 12.1% 14.6% 11.8% 13.6% 8.6% 23.1% 16.7% 13.1% 8.3% 17.0% 18.2% 16.7% 22.2% 5.3% 50.0% 10.7% 10.2%9 210 9 2 7 5 2 2 3 6 0 1 8 4 5 0 4 3 2 0 3 6
18.0% 8.1% 6.1% 9.3% 15.2% 4.9% 5.9% 5.1% 17.1% 0.0% 16.7% 8.1% 8.3% 10.6% 0.0% 16.7% 11.1% 3.5% 0.0% 5.4% 12.2%528 67 21 45 20 22 23 35 22 7 3 60 36 23 5 14 13 39 2 33 32
45.3% 60.4% 63.6% 60.0% 60.6% 53.7% 67.6% 59.3% 62.9% 53.8% 50.0% 60.6% 75.0% 48.9% 45.5% 58.3% 48.1% 68.4% 33.3% 58.9% 65.3%
0 Worst specialist possible
10 Best specialist possible
NA - Not Applicable
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who saw a specialist (Q24 & Q26)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Using any number from 0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate that specialist?
2016
CSS
Ave
rage
2016
Gender Age Education
T-29
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 27
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,177 111 33 75 33 41 34 59 35 13 6 99 48 47 11 24 27 57 6 56 49Number missing or multiple answer 12 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,165 111 33 75 33 41 34 59 35 13 6 99 48 47 11 24 27 57 6 56 49
99.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%0 to 4 64 6 2 4 1 3 2 5 0 1 0 5 2 3 1 0 1 5 1 4 1
5.5% 5.4% 6.1% 5.3% 3.0% 7.3% 5.9% 8.5% 0.0% 7.7% 0.0% 5.1% 4.2% 6.4% 9.1% 0.0% 3.7% 8.8% 16.7% 7.1% 2.0%5 53 5 1 4 1 3 1 2 2 1 1 4 0 2 3 0 2 3 0 3 2
4.5% 4.5% 3.0% 5.3% 3.0% 7.3% 2.9% 3.4% 5.7% 7.7% 16.7% 4.0% 0.0% 4.3% 27.3% 0.0% 7.4% 5.3% 0.0% 5.4% 4.1%6 or 7 143 10 3 6 2 5 2 6 2 1 0 9 2 6 0 2 2 5 0 7 3
12.3% 9.0% 9.1% 8.0% 6.1% 12.2% 5.9% 10.2% 5.7% 7.7% 0.0% 9.1% 4.2% 12.8% 0.0% 8.3% 7.4% 8.8% 0.0% 12.5% 6.1%8 to 10 905 90 27 61 29 30 29 46 31 10 5 81 44 36 7 22 22 44 5 42 43
77.7% 81.1% 81.8% 81.3% 87.9% 73.2% 85.3% 78.0% 88.6% 76.9% 83.3% 81.8% 91.7% 76.6% 63.6% 91.7% 81.5% 77.2% 83.3% 75.0% 87.8%Significantly different from column:* N M
174 14 3 11 4 7 3 9 2 3 1 12 2 8 4 2 3 9 1 9 414.9% 12.6% 9.1% 14.7% 12.1% 17.1% 8.8% 15.3% 5.7% 23.1% 16.7% 12.1% 4.2% 17.0% 36.4% 8.3% 11.1% 15.8% 16.7% 16.1% 8.2%
253 21 7 12 4 10 6 12 5 3 1 19 6 11 2 4 8 7 3 11 721.7% 18.9% 21.2% 16.0% 12.1% 24.4% 17.6% 20.3% 14.3% 23.1% 16.7% 19.2% 12.5% 23.4% 18.2% 16.7% 29.6% 12.3% 50.0% 19.6% 14.3%
738 76 23 52 25 24 25 38 28 7 4 68 40 28 5 18 16 41 2 36 3863.3% 68.5% 69.7% 69.3% 75.8% 58.5% 73.5% 64.4% 80.0% 53.8% 66.7% 68.7% 83.3% 59.6% 45.5% 75.0% 59.3% 71.9% 33.3% 64.3% 77.6%
Significantly different from column:* N M
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who saw a specialist (Q24 & Q26)
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
Using any number from 0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate that specialist?
2016
CSS
Ave
rage
2016
Gender Age
T-30
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 28
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 65 5 1 2 0 0 3 3 0 0 0 2 2 1 0 0 1 2 1 3 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,869 295 100 190 97 112 78 183 73 28 19 255 113 128 37 77 92 122 63 144 82
97.8% 98.3% 99.0% 99.0% 100.0% 100.0% 96.3% 98.4% 100.0% 100.0% 100.0% 99.2% 98.3% 99.2% 100.0% 100.0% 98.9% 98.4% 98.4% 98.0% 98.8%Yes 590 94 26 65 33 40 18 52 24 13 2 80 37 35 14 29 27 35 17 45 31
20.6% 31.9% 26.0% 34.2% 34.0% 35.7% 23.1% 28.4% 32.9% 46.4% 10.5% 31.4% 32.7% 27.3% 37.8% 37.7% 29.3% 28.7% 27.0% 31.3% 37.8%No 2,279 201 74 125 64 72 60 131 49 15 17 175 76 93 23 48 65 87 46 99 51
79.4% 68.1% 74.0% 65.8% 66.0% 64.3% 76.9% 71.6% 67.1% 53.6% 89.5% 68.6% 67.3% 72.7% 62.2% 62.3% 70.7% 71.3% 73.0% 68.8% 62.2%Significantly different from column:* ANA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
2016
CSS
Ave
rage
2016
Gender Age
In the last 6 months, did you look for any information in written materials or on the Internet about how your health plan works?
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
T-31
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 29
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 590 94 26 65 33 40 18 52 24 13 2 80 37 35 14 29 27 35 17 45 31Number missing or multiple answer 20 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 570 94 26 65 33 40 18 52 24 13 2 80 37 35 14 29 27 35 17 45 31
96.6% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 45 4 0 4 2 1 1 2 2 0 0 4 3 1 0 3 1 0 2 1 1
7.9% 4.3% 0.0% 6.2% 6.1% 2.5% 5.6% 3.8% 8.3% 0.0% 0.0% 5.0% 8.1% 2.9% 0.0% 10.3% 3.7% 0.0% 11.8% 2.2% 3.2%Sometimes 168 25 8 16 7 14 3 15 5 3 0 21 9 9 4 5 10 9 1 19 5
29.5% 26.6% 30.8% 24.6% 21.2% 35.0% 16.7% 28.8% 20.8% 23.1% 0.0% 26.3% 24.3% 25.7% 28.6% 17.2% 37.0% 25.7% 5.9% 42.2% 16.1%Usually 155 25 9 16 8 10 7 13 8 4 1 23 15 4 5 4 8 13 6 10 9
27.2% 26.6% 34.6% 24.6% 24.2% 25.0% 38.9% 25.0% 33.3% 30.8% 50.0% 28.8% 40.5% 11.4% 35.7% 13.8% 29.6% 37.1% 35.3% 22.2% 29.0%Always 202 40 9 29 16 15 7 22 9 6 1 32 10 21 5 17 8 13 8 15 16
35.4% 42.6% 34.6% 44.6% 48.5% 37.5% 38.9% 42.3% 37.5% 46.2% 50.0% 40.0% 27.0% 60.0% 35.7% 58.6% 29.6% 37.1% 47.1% 33.3% 51.6%Significantly different from column:* N M Q PUsually or Always 357 65 18 45 24 25 14 35 17 10 2 55 25 25 10 21 16 26 14 25 25
62.6% 69.1% 69.2% 69.2% 72.7% 62.5% 77.8% 67.3% 70.8% 76.9% 100.0% 68.8% 67.6% 71.4% 71.4% 72.4% 59.3% 74.3% 82.4% 55.6% 80.6%Significantly different from column:* U TNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who looked for information in written materials or on the Internet about how their health plan works (Q28)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often did the written materials or the Internet provide the information you needed about how your health plan works?
2016
CSS
Ave
rage
2016
Gender Age Education
T-32
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 30
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 98 13 1 9 3 3 4 8 2 0 0 9 4 5 1 0 4 5 2 8 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,836 287 100 183 94 109 77 178 71 28 19 248 111 124 36 77 89 119 62 139 80
96.7% 95.7% 99.0% 95.3% 96.9% 97.3% 95.1% 95.7% 97.3% 100.0% 100.0% 96.5% 96.5% 96.1% 97.3% 100.0% 95.7% 96.0% 96.9% 94.6% 96.4%Yes 968 110 42 68 29 45 34 66 29 11 5 93 42 50 15 27 27 55 14 53 41
34.1% 38.3% 42.0% 37.2% 30.9% 41.3% 44.2% 37.1% 40.8% 39.3% 26.3% 37.5% 37.8% 40.3% 41.7% 35.1% 30.3% 46.2% 22.6% 38.1% 51.3%No 1,868 177 58 115 65 64 43 112 42 17 14 155 69 74 21 50 62 64 48 86 39
65.9% 61.7% 58.0% 62.8% 69.1% 58.7% 55.8% 62.9% 59.2% 60.7% 73.7% 62.5% 62.2% 59.7% 58.3% 64.9% 69.7% 53.8% 77.4% 61.9% 48.8%Significantly different from column:* R Q TU S SNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, did you get information or help from your health plan's customer service?
2016
CSS
Ave
rage
2016
Gender Age Education
T-33
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 31
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 968 110 42 68 29 45 34 66 29 11 5 93 42 50 15 27 27 55 14 53 41Number missing or multiple answer 22 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 946 110 42 68 29 45 34 66 29 11 5 93 42 50 15 27 27 55 14 53 41
97.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 39 3 1 2 1 1 1 2 1 0 0 3 2 1 0 0 1 2 0 2 1
4.1% 2.7% 2.4% 2.9% 3.4% 2.2% 2.9% 3.0% 3.4% 0.0% 0.0% 3.2% 4.8% 2.0% 0.0% 0.0% 3.7% 3.6% 0.0% 3.8% 2.4%Sometimes 149 24 9 15 7 12 5 12 10 1 0 22 10 9 4 5 10 9 3 11 10
15.8% 21.8% 21.4% 22.1% 24.1% 26.7% 14.7% 18.2% 34.5% 9.1% 0.0% 23.7% 23.8% 18.0% 26.7% 18.5% 37.0% 16.4% 21.4% 20.8% 24.4%Usually 242 23 8 15 5 10 7 14 4 4 1 19 10 8 4 5 7 10 3 11 9
25.6% 20.9% 19.0% 22.1% 17.2% 22.2% 20.6% 21.2% 13.8% 36.4% 20.0% 20.4% 23.8% 16.0% 26.7% 18.5% 25.9% 18.2% 21.4% 20.8% 22.0%Always 516 60 24 36 16 22 21 38 14 6 4 49 20 32 7 17 9 34 8 29 21
54.5% 54.5% 57.1% 52.9% 55.2% 48.9% 61.8% 57.6% 48.3% 54.5% 80.0% 52.7% 47.6% 64.0% 46.7% 63.0% 33.3% 61.8% 57.1% 54.7% 51.2%Significantly different from column:* Q PR QUsually or Always 758 83 32 51 21 32 28 52 18 10 5 68 30 40 11 22 16 44 11 40 30
80.1% 75.5% 76.2% 75.0% 72.4% 71.1% 82.4% 78.8% 62.1% 90.9% 100.0% 73.1% 71.4% 80.0% 73.3% 81.5% 59.3% 80.0% 78.6% 75.5% 73.2%Significantly different from column:* R QNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who tried to get information from the health plan's customer service (Q30)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often did your health plan's customer service give you the information or help you needed?
2016
CSS
Ave
rage
2016
Gender Age Education
T-34
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 32
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 968 110 42 68 29 45 34 66 29 11 5 93 42 50 15 27 27 55 14 53 41Number missing or multiple answer 32 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 936 110 42 68 29 45 34 66 29 11 5 93 42 50 15 27 27 55 14 53 41
96.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Never 17 3 1 2 1 1 1 2 1 0 0 3 2 1 0 0 1 2 0 2 1
1.8% 2.7% 2.4% 2.9% 3.4% 2.2% 2.9% 3.0% 3.4% 0.0% 0.0% 3.2% 4.8% 2.0% 0.0% 0.0% 3.7% 3.6% 0.0% 3.8% 2.4%Sometimes 50 7 5 2 1 4 2 4 1 1 0 6 4 1 1 0 2 5 0 5 2
5.3% 6.4% 11.9% 2.9% 3.4% 8.9% 5.9% 6.1% 3.4% 9.1% 0.0% 6.5% 9.5% 2.0% 6.7% 0.0% 7.4% 9.1% 0.0% 9.4% 4.9%Usually 143 16 6 10 5 6 4 9 5 1 1 13 6 4 5 5 6 5 3 6 7
15.3% 14.5% 14.3% 14.7% 17.2% 13.3% 11.8% 13.6% 17.2% 9.1% 20.0% 14.0% 14.3% 8.0% 33.3% 18.5% 22.2% 9.1% 21.4% 11.3% 17.1%Always 726 84 30 54 22 34 27 51 22 9 4 71 30 44 9 22 18 43 11 40 31
77.6% 76.4% 71.4% 79.4% 75.9% 75.6% 79.4% 77.3% 75.9% 81.8% 80.0% 76.3% 71.4% 88.0% 60.0% 81.5% 66.7% 78.2% 78.6% 75.5% 75.6%Significantly different from column:* N MUsually or Always 869 100 36 64 27 40 31 60 27 10 5 84 36 48 14 27 24 48 14 46 38
92.8% 90.9% 85.7% 94.1% 93.1% 88.9% 91.2% 90.9% 93.1% 90.9% 100.0% 90.3% 85.7% 96.0% 93.3% 100.0% 88.9% 87.3% 100.0% 86.8% 92.7%Significantly different from column:*NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who tried to get information from the health plan's customer service (Q30)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often did your health plan's customer service staff treat you with courtesy and respect?
2016
CSS
Ave
rage
2016
Gender Age Education
T-35
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 33
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 128 19 8 8 3 4 9 13 1 2 1 11 5 8 3 4 3 8 3 10 6Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,806 281 93 184 94 108 72 173 72 26 18 246 110 121 34 73 90 116 61 137 77
95.6% 93.7% 92.1% 95.8% 96.9% 96.4% 88.9% 93.0% 98.6% 92.9% 94.7% 95.7% 95.7% 93.8% 91.9% 94.8% 96.8% 93.5% 95.3% 93.2% 92.8%Yes 721 68 22 44 21 26 17 39 17 7 5 53 19 28 14 20 14 32 15 37 15
25.7% 24.2% 23.7% 23.9% 22.3% 24.1% 23.6% 22.5% 23.6% 26.9% 27.8% 21.5% 17.3% 23.1% 41.2% 27.4% 15.6% 27.6% 24.6% 27.0% 19.5%No 2,085 213 71 140 73 82 55 134 55 19 13 193 91 93 20 53 76 84 46 100 62
74.3% 75.8% 76.3% 76.1% 77.7% 75.9% 76.4% 77.5% 76.4% 73.1% 72.2% 78.5% 82.7% 76.9% 58.8% 72.6% 84.4% 72.4% 75.4% 73.0% 80.5%Significantly different from column:* O O MN R QNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, did your health plan give you any forms to fill out?
2016
CSS
Ave
rage
2016
Gender Age Education
T-36
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 34
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,806 281 93 184 94 108 72 173 72 26 18 246 110 121 34 73 90 116 61 137 77Number missing or multiple answer 20 1 1 0 0 1 0 1 0 0 0 1 1 0 0 0 0 1 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,786 280 92 184 94 107 72 172 72 26 18 245 109 121 34 73 90 115 61 136 77
99.3% 99.6% 98.9% 100.0% 100.0% 99.1% 100.0% 99.4% 100.0% 100.0% 100.0% 99.6% 99.1% 100.0% 100.0% 100.0% 100.0% 99.1% 100.0% 99.3% 100.0%Never 25 4 3 1 0 2 2 3 0 1 0 4 1 1 2 1 0 3 1 3 0
0.9% 1.4% 3.3% 0.5% 0.0% 1.9% 2.8% 1.7% 0.0% 3.8% 0.0% 1.6% 0.9% 0.8% 5.9% 1.4% 0.0% 2.6% 1.6% 2.2% 0.0%Sometimes 103 9 5 3 0 5 3 5 1 1 0 7 1 5 1 1 1 6 1 4 3
3.7% 3.2% 5.4% 1.6% 0.0% 4.7% 4.2% 2.9% 1.4% 3.8% 0.0% 2.9% 0.9% 4.1% 2.9% 1.4% 1.1% 5.2% 1.6% 2.9% 3.9%Usually 212 15 6 9 6 5 3 9 2 3 3 10 2 7 4 5 6 3 4 6 5
7.6% 5.4% 6.5% 4.9% 6.4% 4.7% 4.2% 5.2% 2.8% 11.5% 16.7% 4.1% 1.8% 5.8% 11.8% 6.8% 6.7% 2.6% 6.6% 4.4% 6.5%Always 2,446 252 78 171 88 95 64 155 69 21 15 224 105 108 27 66 83 103 55 123 69
87.8% 90.0% 84.8% 92.9% 93.6% 88.8% 88.9% 90.1% 95.8% 80.8% 83.3% 91.4% 96.3% 89.3% 79.4% 90.4% 92.2% 89.6% 90.2% 90.4% 89.6%Significantly different from column:* D C N MUsually or Always 2,658 267 84 180 94 100 67 164 71 24 18 234 107 115 31 71 89 106 59 129 74
95.4% 95.4% 91.3% 97.8% 100.0% 93.5% 93.1% 95.3% 98.6% 92.3% 100.0% 95.5% 98.2% 95.0% 91.2% 97.3% 98.9% 92.2% 96.7% 94.9% 96.1%Significantly different from column:*NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
**Respondents answering "No" to question 33 are reported to NCQA as "Always" in question 34, and are used in calculating the Question Summary Rate.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who received forms to fill out from the health plan (Q33)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often were the forms from your health plan easy to fill out?**
2016
CSS
Ave
rage
2016
Gender Age Education
T-37
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 35
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 126 13 3 7 3 3 4 6 4 0 1 7 6 2 2 0 3 6 4 6 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,808 287 98 185 94 109 77 180 69 28 18 250 109 127 35 77 90 118 60 141 81
95.7% 95.7% 97.0% 96.4% 96.9% 97.3% 95.1% 96.8% 94.5% 100.0% 94.7% 97.3% 94.8% 98.4% 94.6% 100.0% 96.8% 95.2% 93.8% 95.9% 97.6%37 2 0 2 0 2 0 0 2 0 0 2 2 0 0 0 1 1 0 2 0
1.3% 0.7% 0.0% 1.1% 0.0% 1.8% 0.0% 0.0% 2.9% 0.0% 0.0% 0.8% 1.8% 0.0% 0.0% 0.0% 1.1% 0.8% 0.0% 1.4% 0.0%1 14 4 3 1 4 0 0 3 1 0 1 2 0 2 0 0 3 1 1 2 1
0.5% 1.4% 3.1% 0.5% 4.3% 0.0% 0.0% 1.7% 1.4% 0.0% 5.6% 0.8% 0.0% 1.6% 0.0% 0.0% 3.3% 0.8% 1.7% 1.4% 1.2%2 22 3 0 3 2 1 0 1 1 1 0 3 1 2 0 0 2 1 1 2 0
0.8% 1.0% 0.0% 1.6% 2.1% 0.9% 0.0% 0.6% 1.4% 3.6% 0.0% 1.2% 0.9% 1.6% 0.0% 0.0% 2.2% 0.8% 1.7% 1.4% 0.0%3 42 7 5 2 0 4 3 6 0 1 0 6 4 1 2 1 0 6 3 3 1
1.5% 2.4% 5.1% 1.1% 0.0% 3.7% 3.9% 3.3% 0.0% 3.6% 0.0% 2.4% 3.7% 0.8% 5.7% 1.3% 0.0% 5.1% 5.0% 2.1% 1.2%4 54 9 3 6 2 3 4 7 1 1 1 8 5 4 0 2 1 6 2 5 2
1.9% 3.1% 3.1% 3.2% 2.1% 2.8% 5.2% 3.9% 1.4% 3.6% 5.6% 3.2% 4.6% 3.1% 0.0% 2.6% 1.1% 5.1% 3.3% 3.5% 2.5%5 188 18 4 14 7 7 2 10 5 0 2 14 10 3 2 3 7 8 6 6 5
6.7% 6.3% 4.1% 7.6% 7.4% 6.4% 2.6% 5.6% 7.2% 0.0% 11.1% 5.6% 9.2% 2.4% 5.7% 3.9% 7.8% 6.8% 10.0% 4.3% 6.2%6 157 12 4 8 3 6 3 9 2 1 1 11 6 3 2 1 6 5 3 9 0
5.6% 4.2% 4.1% 4.3% 3.2% 5.5% 3.9% 5.0% 2.9% 3.6% 5.6% 4.4% 5.5% 2.4% 5.7% 1.3% 6.7% 4.2% 5.0% 6.4% 0.0%7 266 24 7 17 9 8 6 13 7 3 0 23 8 13 2 7 8 9 4 10 10
9.5% 8.4% 7.1% 9.2% 9.6% 7.3% 7.8% 7.2% 10.1% 10.7% 0.0% 9.2% 7.3% 10.2% 5.7% 9.1% 8.9% 7.6% 6.7% 7.1% 12.3%8 488 30 11 19 10 7 12 18 9 2 1 26 9 14 6 5 12 13 7 14 8
17.4% 10.5% 11.2% 10.3% 10.6% 6.4% 15.6% 10.0% 13.0% 7.1% 5.6% 10.4% 8.3% 11.0% 17.1% 6.5% 13.3% 11.0% 11.7% 9.9% 9.9%9 434 44 16 26 16 18 9 24 10 8 3 38 15 22 6 11 20 12 9 24 11
15.5% 15.3% 16.3% 14.1% 17.0% 16.5% 11.7% 13.3% 14.5% 28.6% 16.7% 15.2% 13.8% 17.3% 17.1% 14.3% 22.2% 10.2% 15.0% 17.0% 13.6%1,106 134 45 87 41 53 38 89 31 11 9 117 49 63 15 47 30 56 24 64 43
39.4% 46.7% 45.9% 47.0% 43.6% 48.6% 49.4% 49.4% 44.9% 39.3% 50.0% 46.8% 45.0% 49.6% 42.9% 61.0% 33.3% 47.5% 40.0% 45.4% 53.1%
0 Worst health plan possible
10 Best health plan possible
NA - Not Applicable
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your health plan?
2016
CSS
Ave
rage
2016
Gender Age
T-38
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 35
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 126 13 3 7 3 3 4 6 4 0 1 7 6 2 2 0 3 6 4 6 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,808 287 98 185 94 109 77 180 69 28 18 250 109 127 35 77 90 118 60 141 81
95.7% 95.7% 97.0% 96.4% 96.9% 97.3% 95.1% 96.8% 94.5% 100.0% 94.7% 97.3% 94.8% 98.4% 94.6% 100.0% 96.8% 95.2% 93.8% 95.9% 97.6%0 to 4 169 25 11 14 8 10 7 17 5 3 2 21 12 9 2 3 7 15 7 14 4
6.0% 8.7% 11.2% 7.6% 8.5% 9.2% 9.1% 9.4% 7.2% 10.7% 11.1% 8.4% 11.0% 7.1% 5.7% 3.9% 7.8% 12.7% 11.7% 9.9% 4.9%5 188 18 4 14 7 7 2 10 5 0 2 14 10 3 2 3 7 8 6 6 5
6.7% 6.3% 4.1% 7.6% 7.4% 6.4% 2.6% 5.6% 7.2% 0.0% 11.1% 5.6% 9.2% 2.4% 5.7% 3.9% 7.8% 6.8% 10.0% 4.3% 6.2%6 or 7 423 36 11 25 12 14 9 22 9 4 1 34 14 16 4 8 14 14 7 19 10
15.1% 12.5% 11.2% 13.5% 12.8% 12.8% 11.7% 12.2% 13.0% 14.3% 5.6% 13.6% 12.8% 12.6% 11.4% 10.4% 15.6% 11.9% 11.7% 13.5% 12.3%8 to 10 2,028 208 72 132 67 78 59 131 50 21 13 181 73 99 27 63 62 81 40 102 62
72.2% 72.5% 73.5% 71.4% 71.3% 71.6% 76.6% 72.8% 72.5% 75.0% 72.2% 72.4% 67.0% 78.0% 77.1% 81.8% 68.9% 68.6% 66.7% 72.3% 76.5%Significantly different from column:* R P
514 55 19 36 18 23 12 36 12 4 5 46 28 15 6 7 20 28 16 29 918.3% 19.2% 19.4% 19.5% 19.1% 21.1% 15.6% 20.0% 17.4% 14.3% 27.8% 18.4% 25.7% 11.8% 17.1% 9.1% 22.2% 23.7% 26.7% 20.6% 11.1%
754 54 18 36 19 15 18 31 16 5 1 49 17 27 8 12 20 22 11 24 1826.9% 18.8% 18.4% 19.5% 20.2% 13.8% 23.4% 17.2% 23.2% 17.9% 5.6% 19.6% 15.6% 21.3% 22.9% 15.6% 22.2% 18.6% 18.3% 17.0% 22.2%1,540 178 61 113 57 71 47 113 41 19 12 155 64 85 21 58 50 68 33 88 54
54.8% 62.0% 62.2% 61.1% 60.6% 65.1% 61.0% 62.8% 59.4% 67.9% 66.7% 62.0% 58.7% 66.9% 60.0% 75.3% 55.6% 57.6% 55.0% 62.4% 66.7%Significantly different from column:* A QR P P
NCQA Composite Score of 1 (0 to 6)NCQA Composite Score of 2 (7 to 8)NCQA Composite Score of 3 (9 to 10)
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your health plan?
2016
CSS
Ave
rage
2016
Gender Age
T-39
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 36
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 67 6 0 2 1 1 0 2 0 0 0 2 0 2 0 0 0 0 2 1 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,867 294 101 190 96 111 81 184 73 28 19 255 115 127 37 77 93 124 62 146 80
97.7% 98.0% 100.0% 99.0% 99.0% 99.1% 100.0% 98.9% 100.0% 100.0% 100.0% 99.2% 100.0% 98.4% 100.0% 100.0% 100.0% 100.0% 96.9% 99.3% 96.4%Poor 277 36 16 20 1 17 18 28 5 2 3 30 17 14 4 0 0 36 3 19 13
9.7% 12.2% 15.8% 10.5% 1.0% 15.3% 22.2% 15.2% 6.8% 7.1% 15.8% 11.8% 14.8% 11.0% 10.8% 0.0% 0.0% 29.0% 4.8% 13.0% 16.3%Fair 801 88 31 56 12 34 40 65 17 3 5 77 35 41 8 0 0 88 14 43 28
27.9% 29.9% 30.7% 29.5% 12.5% 30.6% 49.4% 35.3% 23.3% 10.7% 26.3% 30.2% 30.4% 32.3% 21.6% 0.0% 0.0% 71.0% 22.6% 29.5% 35.0%Good 930 93 31 62 36 40 16 54 29 9 5 83 36 38 16 0 93 0 23 51 18
32.4% 31.6% 30.7% 32.6% 37.5% 36.0% 19.8% 29.3% 39.7% 32.1% 26.3% 32.5% 31.3% 29.9% 43.2% 0.0% 100.0% 0.0% 37.1% 34.9% 22.5%Very good 577 50 12 38 32 13 5 26 16 7 5 42 16 25 6 50 0 0 15 22 13
20.1% 17.0% 11.9% 20.0% 33.3% 11.7% 6.2% 14.1% 21.9% 25.0% 26.3% 16.5% 13.9% 19.7% 16.2% 64.9% 0.0% 0.0% 24.2% 15.1% 16.3%Excellent 282 27 11 14 15 7 2 11 6 7 1 23 11 9 3 27 0 0 7 11 8
9.8% 9.2% 10.9% 7.4% 15.6% 6.3% 2.5% 6.0% 8.2% 25.0% 5.3% 9.0% 9.6% 7.1% 8.1% 35.1% 0.0% 0.0% 11.3% 7.5% 10.0%Excellent or Very good 859 77 23 52 47 20 7 37 22 14 6 65 27 34 9 77 0 0 22 33 21
30.0% 26.2% 22.8% 27.4% 49.0% 18.0% 8.6% 20.1% 30.1% 50.0% 31.6% 25.5% 23.5% 26.8% 24.3% 100.0% 0.0% 0.0% 35.5% 22.6% 26.3%Significantly different from column:* FG E E J H QR P PNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
2016
CSS
Ave
rage
2016
Gender Age
In general, how would you rate your overall health?
T-40
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 37
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 56 7 0 3 1 2 0 2 1 0 0 3 1 2 0 0 0 1 2 2 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,878 293 101 189 96 110 81 184 72 28 19 254 114 127 37 77 93 123 62 145 80
98.1% 97.7% 100.0% 98.4% 99.0% 98.2% 100.0% 98.9% 98.6% 100.0% 100.0% 98.8% 99.1% 98.4% 100.0% 100.0% 100.0% 99.2% 96.9% 98.6% 96.4%Poor 230 29 13 16 4 15 10 22 5 0 0 27 12 11 4 0 1 28 4 12 11
8.0% 9.9% 12.9% 8.5% 4.2% 13.6% 12.3% 12.0% 6.9% 0.0% 0.0% 10.6% 10.5% 8.7% 10.8% 0.0% 1.1% 22.8% 6.5% 8.3% 13.8%Fair 613 90 37 53 21 36 32 68 15 6 3 80 38 46 5 11 20 59 14 46 28
21.3% 30.7% 36.6% 28.0% 21.9% 32.7% 39.5% 37.0% 20.8% 21.4% 15.8% 31.5% 33.3% 36.2% 13.5% 14.3% 21.5% 48.0% 22.6% 31.7% 35.0%Good 824 71 22 47 24 22 23 44 19 5 4 62 32 27 7 13 38 20 13 43 15
28.6% 24.2% 21.8% 24.9% 25.0% 20.0% 28.4% 23.9% 26.4% 17.9% 21.1% 24.4% 28.1% 21.3% 18.9% 16.9% 40.9% 16.3% 21.0% 29.7% 18.8%Very good 641 56 17 38 27 18 10 29 18 8 6 46 20 24 9 24 24 8 17 22 16
22.3% 19.1% 16.8% 20.1% 28.1% 16.4% 12.3% 15.8% 25.0% 28.6% 31.6% 18.1% 17.5% 18.9% 24.3% 31.2% 25.8% 6.5% 27.4% 15.2% 20.0%Excellent 570 47 12 35 20 19 6 21 15 9 6 39 12 19 12 29 10 8 14 22 10
19.8% 16.0% 11.9% 18.5% 20.8% 17.3% 7.4% 11.4% 20.8% 32.1% 31.6% 15.4% 10.5% 15.0% 32.4% 37.7% 10.8% 6.5% 22.6% 15.2% 12.5%Excellent or Very good 1,211 103 29 73 47 37 16 50 33 17 12 85 32 43 21 53 34 16 31 44 26
42.1% 35.2% 28.7% 38.6% 49.0% 33.6% 19.8% 27.2% 45.8% 60.7% 63.2% 33.5% 28.1% 33.9% 56.8% 68.8% 36.6% 13.0% 50.0% 30.3% 32.5%Significantly different from column:* A FG EG EF IJ H H L K O O MN QR PR PQ TU S SNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In general, how would you rate your overall mental or emotional health?
2016
CSS
Ave
rage
2016
Gender Age Education
T-41
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 38
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,640 290 97 187 91 112 78 179 72 27 18 249 113 123 36 73 90 122 61 141 82Number missing or multiple answer 36 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 2Number no experience 67 5 1 4 2 0 3 5 0 0 0 5 2 2 1 2 1 2 3 2 0Usable responses 2,537 282 96 183 89 112 75 174 72 27 18 244 111 121 35 71 89 120 57 139 80
96.1% 97.2% 99.0% 97.9% 97.8% 100.0% 96.2% 97.2% 100.0% 100.0% 100.0% 98.0% 98.2% 98.4% 97.2% 97.3% 98.9% 98.4% 93.4% 98.6% 97.6%Yes 926 92 28 62 30 30 31 59 22 8 8 80 36 45 8 29 22 39 12 44 33
36.5% 32.6% 29.2% 33.9% 33.7% 26.8% 41.3% 33.9% 30.6% 29.6% 44.4% 32.8% 32.4% 37.2% 22.9% 40.8% 24.7% 32.5% 21.1% 31.7% 41.3%No 1,611 190 68 121 59 82 44 115 50 19 10 164 75 76 27 42 67 81 45 95 47
63.5% 67.4% 70.8% 66.1% 66.3% 73.2% 58.7% 66.1% 69.4% 70.4% 55.6% 67.2% 67.6% 62.8% 77.1% 59.2% 75.3% 67.5% 78.9% 68.3% 58.8%Significantly different from column:* G F Q P U S*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
**A plan's score for the HEDIS Flu Vaccinations for Adults measure will include only those members flagged by the plan as being age 18 to 64 as of July 1 of the measurement year.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who were flagged by the health plan as being 18 to 64 as of July 1 of the measurement year
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Have you had either a flu shot or flu spray in the nose since July 1, 2015?**
2016
CSS
Ave
rage
2016
Gender Age Education
T-42
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 39
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 59 7 2 1 0 1 2 2 0 0 0 1 1 1 1 1 1 1 2 1 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,875 293 99 191 97 111 79 184 73 28 19 256 114 128 36 76 92 123 62 146 80
98.0% 97.7% 98.0% 99.5% 100.0% 99.1% 97.5% 98.9% 100.0% 100.0% 100.0% 99.6% 99.1% 99.2% 97.3% 98.7% 98.9% 99.2% 96.9% 99.3% 96.4%Every day 628 57 26 30 16 21 18 40 14 1 1 51 31 18 5 11 19 27 17 25 15
21.8% 19.5% 26.3% 15.7% 16.5% 18.9% 22.8% 21.7% 19.2% 3.6% 5.3% 19.9% 27.2% 14.1% 13.9% 14.5% 20.7% 22.0% 27.4% 17.1% 18.8%Some days 372 47 21 25 8 19 19 35 6 5 3 41 15 25 6 6 14 27 9 26 10
12.9% 16.0% 21.2% 13.1% 8.2% 17.1% 24.1% 19.0% 8.2% 17.9% 15.8% 16.0% 13.2% 19.5% 16.7% 7.9% 15.2% 22.0% 14.5% 17.8% 12.5%Not at all 1,841 188 51 136 73 71 41 108 53 22 15 163 67 85 25 59 59 68 36 95 54
64.0% 64.2% 51.5% 71.2% 75.3% 64.0% 51.9% 58.7% 72.6% 78.6% 78.9% 63.7% 58.8% 66.4% 69.4% 77.6% 64.1% 55.3% 58.1% 65.1% 67.5%Don't know 34 1 1 0 0 0 1 1 0 0 0 1 1 0 0 0 0 1 0 0 1
1.2% 0.3% 1.0% 0.0% 0.0% 0.0% 1.3% 0.5% 0.0% 0.0% 0.0% 0.4% 0.9% 0.0% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 1.3%Every day or Some days 1,000 104 47 55 24 40 37 75 20 6 4 92 46 43 11 17 33 54 26 51 25
34.8% 35.5% 47.5% 28.8% 24.7% 36.0% 46.8% 40.8% 27.4% 21.4% 21.1% 35.9% 40.4% 33.6% 30.6% 22.4% 35.9% 43.9% 41.9% 34.9% 31.3%Significantly different from column:* D C G E IJ H H R PNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Do you now smoke cigarettes or use tobacco every day, some days, or not at all?
2016
CSS
Ave
rage
2016
Gender Age Education
T-43
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 40
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,000 104 47 55 24 40 37 75 20 6 4 92 46 43 11 17 33 54 26 51 25Number missing or multiple answer 14 3 1 2 0 3 0 3 0 0 1 1 0 3 0 1 0 2 2 0 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 986 101 46 53 24 37 37 72 20 6 3 91 46 40 11 16 33 52 24 51 24
98.6% 97.1% 97.9% 96.4% 100.0% 92.5% 100.0% 96.0% 100.0% 100.0% 75.0% 98.9% 100.0% 93.0% 100.0% 94.1% 100.0% 96.3% 92.3% 100.0% 96.0%Never 248 26 14 11 8 10 5 15 4 4 0 22 8 11 3 7 10 9 10 13 3
25.2% 25.7% 30.4% 20.8% 33.3% 27.0% 13.5% 20.8% 20.0% 66.7% 0.0% 24.2% 17.4% 27.5% 27.3% 43.8% 30.3% 17.3% 41.7% 25.5% 12.5%Sometimes 220 15 8 7 4 6 5 11 3 1 0 15 11 4 0 1 6 8 4 8 3
22.3% 14.9% 17.4% 13.2% 16.7% 16.2% 13.5% 15.3% 15.0% 16.7% 0.0% 16.5% 23.9% 10.0% 0.0% 6.3% 18.2% 15.4% 16.7% 15.7% 12.5%Usually 140 21 7 14 7 7 7 17 3 1 2 18 13 7 1 1 9 11 3 9 9
14.2% 20.8% 15.2% 26.4% 29.2% 18.9% 18.9% 23.6% 15.0% 16.7% 66.7% 19.8% 28.3% 17.5% 9.1% 6.3% 27.3% 21.2% 12.5% 17.6% 37.5%Always 378 39 17 21 5 14 20 29 10 0 1 36 14 18 7 7 8 24 7 21 9
38.3% 38.6% 37.0% 39.6% 20.8% 37.8% 54.1% 40.3% 50.0% 0.0% 33.3% 39.6% 30.4% 45.0% 63.6% 43.8% 24.2% 46.2% 29.2% 41.2% 37.5%Significantly different from column:* G E R Q
738 75 32 42 16 27 32 57 16 2 3 69 38 29 8 9 23 43 14 38 2174.8% 74.3% 69.6% 79.2% 66.7% 73.0% 86.5% 79.2% 80.0% 33.3% 100.0% 75.8% 82.6% 72.5% 72.7% 56.3% 69.7% 82.7% 58.3% 74.5% 87.5%
Significantly different from column:* U S
Sometimes, Usually, or Always
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who smoke cigarettes or use tobacco (Q39)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
In the last 6 months, how often were you advised to quit smoking or using tobacco by a doctor or other health provider in your plan?
2016
CSS
Ave
rage
2016
Gender Age Education
T-44
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 41
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,000 104 47 55 24 40 37 75 20 6 4 92 46 43 11 17 33 54 26 51 25Number missing or multiple answer 18 4 2 2 0 3 1 3 1 0 1 2 1 2 1 1 2 1 3 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 982 100 45 53 24 37 36 72 19 6 3 90 45 41 10 16 31 53 23 50 25
98.2% 96.2% 95.7% 96.4% 100.0% 92.5% 97.3% 96.0% 95.0% 100.0% 75.0% 97.8% 97.8% 95.3% 90.9% 94.1% 93.9% 98.1% 88.5% 98.0% 100.0%Never 529 54 28 25 16 20 16 36 11 5 1 47 25 25 1 9 21 24 14 29 10
53.9% 54.0% 62.2% 47.2% 66.7% 54.1% 44.4% 50.0% 57.9% 83.3% 33.3% 52.2% 55.6% 61.0% 10.0% 56.3% 67.7% 45.3% 60.9% 58.0% 40.0%Sometimes 180 17 7 10 3 6 8 14 2 1 1 16 8 4 5 3 5 9 3 7 6
18.3% 17.0% 15.6% 18.9% 12.5% 16.2% 22.2% 19.4% 10.5% 16.7% 33.3% 17.8% 17.8% 9.8% 50.0% 18.8% 16.1% 17.0% 13.0% 14.0% 24.0%Usually 111 13 4 9 2 4 6 9 3 0 1 11 8 4 0 1 1 11 3 4 6
11.3% 13.0% 8.9% 17.0% 8.3% 10.8% 16.7% 12.5% 15.8% 0.0% 33.3% 12.2% 17.8% 9.8% 0.0% 6.3% 3.2% 20.8% 13.0% 8.0% 24.0%Always 162 16 6 9 3 7 6 13 3 0 0 16 4 8 4 3 4 9 3 10 3
16.5% 16.0% 13.3% 17.0% 12.5% 18.9% 16.7% 18.1% 15.8% 0.0% 0.0% 17.8% 8.9% 19.5% 40.0% 18.8% 12.9% 17.0% 13.0% 20.0% 12.0%Significantly different from column:*
453 46 17 28 8 17 20 36 8 1 2 43 20 16 9 7 10 29 9 21 1546.1% 46.0% 37.8% 52.8% 33.3% 45.9% 55.6% 50.0% 42.1% 16.7% 66.7% 47.8% 44.4% 39.0% 90.0% 43.8% 32.3% 54.7% 39.1% 42.0% 60.0%
Significantly different from column:* R Q
Sometimes, Usually, or Always
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who smoke cigarettes or use tobacco (Q39)
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
In the last 6 months, how often was medication recommended or discussed by a doctor or health provider to assist you with quitting smoking or using tobacco? Examples of medication are: nicotine gum, patch, nasal spray, inhaler, or prescription medication.
2016
CSS
Ave
rage
2016
Gender Age
T-45
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 42
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,000 104 47 55 24 40 37 75 20 6 4 92 46 43 11 17 33 54 26 51 25Number missing or multiple answer 20 3 2 1 0 2 1 2 0 1 1 2 1 1 1 2 1 0 1 2 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 980 101 45 54 24 38 36 73 20 5 3 90 45 42 10 15 32 54 25 49 25
98.0% 97.1% 95.7% 98.2% 100.0% 95.0% 97.3% 97.3% 100.0% 83.3% 75.0% 97.8% 97.8% 97.7% 90.9% 88.2% 97.0% 100.0% 96.2% 96.1% 100.0%Never 590 64 31 32 18 21 23 47 11 4 2 55 30 28 3 9 21 34 19 32 12
60.2% 63.4% 68.9% 59.3% 75.0% 55.3% 63.9% 64.4% 55.0% 80.0% 66.7% 61.1% 66.7% 66.7% 30.0% 60.0% 65.6% 63.0% 76.0% 65.3% 48.0%Sometimes 169 17 6 11 3 7 6 10 5 1 1 15 11 3 2 1 8 8 2 7 7
17.2% 16.8% 13.3% 20.4% 12.5% 18.4% 16.7% 13.7% 25.0% 20.0% 33.3% 16.7% 24.4% 7.1% 20.0% 6.7% 25.0% 14.8% 8.0% 14.3% 28.0%Usually 80 7 3 4 1 3 3 5 2 0 0 7 1 4 2 1 0 6 1 3 3
8.2% 6.9% 6.7% 7.4% 4.2% 7.9% 8.3% 6.8% 10.0% 0.0% 0.0% 7.8% 2.2% 9.5% 20.0% 6.7% 0.0% 11.1% 4.0% 6.1% 12.0%Always 141 13 5 7 2 7 4 11 2 0 0 13 3 7 3 4 3 6 3 7 3
14.4% 12.9% 11.1% 13.0% 8.3% 18.4% 11.1% 15.1% 10.0% 0.0% 0.0% 14.4% 6.7% 16.7% 30.0% 26.7% 9.4% 11.1% 12.0% 14.3% 12.0%Significantly different from column:*
390 37 14 22 6 17 13 26 9 1 1 35 15 14 7 6 11 20 6 17 1339.8% 36.6% 31.1% 40.7% 25.0% 44.7% 36.1% 35.6% 45.0% 20.0% 33.3% 38.9% 33.3% 33.3% 70.0% 40.0% 34.4% 37.0% 24.0% 34.7% 52.0%
Significantly different from column:* U S
Sometimes, Usually, or Always
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who smoke cigarettes or use tobacco (Q39)
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
In the last 6 months, how often did your doctor or health provider discuss or provide methods and strategies other than medication to assist you with quitting smoking or using tobacco? Examples of methods and strategies are: telephone helpline, individual or group counseling, or cessation program.
2016
CSS
Ave
rage
2016
Gender Age
T-46
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 43
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 54 5 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 3 0 2Number no experience 42 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Usable responses 2,838 295 101 191 97 112 81 186 73 28 19 257 115 129 37 77 92 124 61 147 81
96.7% 98.3% 100.0% 99.5% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 98.9% 100.0% 95.3% 100.0% 97.6%Yes 701 78 32 45 4 31 42 57 12 6 4 68 36 33 7 9 19 50 13 41 21
24.7% 26.4% 31.7% 23.6% 4.1% 27.7% 51.9% 30.6% 16.4% 21.4% 21.1% 26.5% 31.3% 25.6% 18.9% 11.7% 20.7% 40.3% 21.3% 27.9% 25.9%No 2,137 217 69 146 93 81 39 129 61 22 15 189 79 96 30 68 73 74 48 106 60
75.3% 73.6% 68.3% 76.4% 95.9% 72.3% 48.1% 69.4% 83.6% 78.6% 78.9% 73.5% 68.7% 74.4% 81.1% 88.3% 79.3% 59.7% 78.7% 72.1% 74.1%Significantly different from column:* FG EG EF I H R R PQ*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
Do you take aspirin daily or every other day?
2016
CSS
Ave
rage
2016
Gender Age
T-47
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 44
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 60 8 0 4 0 2 0 1 1 0 0 2 1 1 0 2 2 0 4 2 2Number no experience 300 25 9 16 2 12 11 19 4 1 2 22 11 10 3 1 7 17 4 10 10Usable responses 2,574 267 92 172 95 98 70 166 68 27 17 233 103 118 34 74 84 107 56 135 71
87.7% 89.0% 91.1% 89.6% 97.9% 87.5% 86.4% 89.2% 93.2% 96.4% 89.5% 90.7% 89.6% 91.5% 91.9% 96.1% 90.3% 86.3% 87.5% 91.8% 85.5%Yes 290 36 11 25 6 17 13 25 8 3 1 33 17 14 5 3 9 23 5 18 12
11.3% 13.5% 12.0% 14.5% 6.3% 17.3% 18.6% 15.1% 11.8% 11.1% 5.9% 14.2% 16.5% 11.9% 14.7% 4.1% 10.7% 21.5% 8.9% 13.3% 16.9%No 2,284 231 81 147 89 81 57 141 60 24 16 200 86 104 29 71 75 84 51 117 59
88.7% 86.5% 88.0% 85.5% 93.7% 82.7% 81.4% 84.9% 88.2% 88.9% 94.1% 85.8% 83.5% 88.1% 85.3% 95.9% 89.3% 78.5% 91.1% 86.7% 83.1%Significantly different from column:* FG E E R R PQ
5 or
mor
e
Base: All respondents
*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36) (Q7)
Do you have a health problem or take medication that makes taking aspirin unsafe for you?
2016
CSS
Ave
rage
2016
Gender Age Education Hispanic
T-48
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 45
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 69 12 2 6 0 1 4 4 1 0 2 2 1 2 2 2 2 4 6 3 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,865 288 99 186 97 111 77 182 72 28 17 255 114 127 35 75 91 120 58 144 80
97.6% 96.0% 98.0% 96.9% 100.0% 99.1% 95.1% 97.8% 98.6% 100.0% 89.5% 99.2% 99.1% 98.4% 94.6% 97.4% 97.8% 96.8% 90.6% 98.0% 96.4%Yes 1,132 112 45 66 19 47 46 82 21 8 4 102 45 53 14 20 25 66 19 53 35
39.5% 38.9% 45.5% 35.5% 19.6% 42.3% 59.7% 45.1% 29.2% 28.6% 23.5% 40.0% 39.5% 41.7% 40.0% 26.7% 27.5% 55.0% 32.8% 36.8% 43.8%No 1,733 176 54 120 78 64 31 100 51 20 13 153 69 74 21 55 66 54 39 91 45
60.5% 61.1% 54.5% 64.5% 80.4% 57.7% 40.3% 54.9% 70.8% 71.4% 76.5% 60.0% 60.5% 58.3% 60.0% 73.3% 72.5% 45.0% 67.2% 63.2% 56.3%Significantly different from column:* FG EG EF I H R R PQNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Age Education Hispanic Race Health Status Doctor Visits in Last 6 Months
Has a doctor or health provider ever discussed with you the risks and benefits of aspirin to prevent heart attack or stroke?
2016
CSS
Ave
rage
2016
Gender
T-49
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 46
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 1,299 135 37 93 77 37 11 64 41 19 10 112 53 50 17 57 48 26 38 60 37Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,635 165 64 99 20 75 70 122 32 9 9 145 62 79 20 20 45 98 26 87 46
55.7% 55.0% 63.4% 51.6% 20.6% 67.0% 86.4% 65.6% 43.8% 32.1% 47.4% 56.4% 53.9% 61.2% 54.1% 26.0% 48.4% 79.0% 40.6% 59.2% 55.4%High cholesterol 789 83 30 52 3 32 48 63 15 4 4 73 35 37 11 6 19 58 12 43 26
48.3% 50.3% 46.9% 52.5% 15.0% 42.7% 68.6% 51.6% 46.9% 44.4% 44.4% 50.3% 56.5% 46.8% 55.0% 30.0% 42.2% 59.2% 46.2% 49.4% 56.5%High blood pressure 1,134 120 51 68 7 58 55 93 19 6 6 107 38 68 11 13 30 75 18 63 34
69.4% 72.7% 79.7% 68.7% 35.0% 77.3% 78.6% 76.2% 59.4% 66.7% 66.7% 73.8% 61.3% 86.1% 55.0% 65.0% 66.7% 76.5% 69.2% 72.4% 73.9%554 68 24 42 11 29 28 52 12 3 2 62 35 20 11 8 15 44 9 36 20
33.9% 41.2% 37.5% 42.4% 55.0% 38.7% 40.0% 42.6% 37.5% 33.3% 22.2% 42.8% 56.5% 25.3% 55.0% 40.0% 33.3% 44.9% 34.6% 41.4% 43.5%Parent or sibling with heart attack before the age of 60NA - Not ApplicablePlease note that respondents could select more than one response option, therefore percentages may not add up to 100%. The denominator is comprised of respondents who answered “Yes” to one or more of the given response options.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Are you aware that you have any of the following conditions? Mark one or more.
2016
CSS
Ave
rage
2016
Gender Age Education
T-50
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 47
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 2,041 208 61 141 91 65 42 120 55 21 11 177 76 90 26 66 72 65 51 102 53Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 893 92 40 51 6 47 39 66 18 7 8 80 39 39 11 11 21 59 13 45 30
30.4% 30.7% 39.6% 26.6% 6.2% 42.0% 48.1% 35.5% 24.7% 25.0% 42.1% 31.1% 33.9% 30.2% 29.7% 14.3% 22.6% 47.6% 20.3% 30.6% 36.1%A heart attack 175 27 14 12 1 12 14 22 4 1 1 25 13 10 3 3 3 20 4 13 10
19.6% 29.3% 35.0% 23.5% 16.7% 25.5% 35.9% 33.3% 22.2% 14.3% 12.5% 31.3% 33.3% 25.6% 27.3% 27.3% 14.3% 33.9% 30.8% 28.9% 33.3%176 21 8 13 0 14 7 14 5 1 1 19 10 8 3 4 4 12 1 9 9
19.7% 22.8% 20.0% 25.5% 0.0% 29.8% 17.9% 21.2% 27.8% 14.3% 12.5% 23.8% 25.6% 20.5% 27.3% 36.4% 19.0% 20.3% 7.7% 20.0% 30.0%A stroke 166 27 14 13 2 12 13 19 4 4 2 23 13 9 5 3 7 17 3 12 12
18.6% 29.3% 35.0% 25.5% 33.3% 25.5% 33.3% 28.8% 22.2% 57.1% 25.0% 28.8% 33.3% 23.1% 45.5% 27.3% 33.3% 28.8% 23.1% 26.7% 40.0%652 62 25 36 3 33 26 42 14 5 5 56 24 29 7 6 16 40 10 32 17
73.0% 67.4% 62.5% 70.6% 50.0% 70.2% 66.7% 63.6% 77.8% 71.4% 62.5% 70.0% 61.5% 74.4% 63.6% 54.5% 76.2% 67.8% 76.9% 71.1% 56.7%
Angina or coronary heart disease
Any kind of diabetes or high blood sugar
NA - Not ApplicablePlease note that respondents could select more than one response option, therefore percentages may not add up to 100%. The denominator is comprised of respondents who answered “Yes” to one or more of the given response options.
Goo
d
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
(Q36) (Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
Education Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56)
Has a doctor ever told you that you have any of the following conditions? Mark one or more.
2016
CSS
Ave
rage
2016
Gender Age
T-51
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 48
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 110 20 4 11 0 4 7 10 1 0 0 8 6 5 0 3 5 8 6 8 5Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,824 280 97 181 97 108 74 176 72 28 19 249 109 124 37 74 88 116 58 139 78
96.3% 93.3% 96.0% 94.3% 100.0% 96.4% 91.4% 94.6% 98.6% 100.0% 100.0% 96.9% 94.8% 96.1% 100.0% 96.1% 94.6% 93.5% 90.6% 94.6% 94.0%Yes 1,052 113 43 69 29 44 39 68 33 8 6 102 51 49 11 20 28 64 5 46 58
37.3% 40.4% 44.3% 38.1% 29.9% 40.7% 52.7% 38.6% 45.8% 28.6% 31.6% 41.0% 46.8% 39.5% 29.7% 27.0% 31.8% 55.2% 8.6% 33.1% 74.4%No 1,772 167 54 112 68 64 35 108 39 20 13 147 58 75 26 54 60 52 53 93 20
62.7% 59.6% 55.7% 61.9% 70.1% 59.3% 47.3% 61.4% 54.2% 71.4% 68.4% 59.0% 53.2% 60.5% 70.3% 73.0% 68.2% 44.8% 91.4% 66.9% 25.6%Significantly different from column:* G E R R PQ TU SU STNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Age Education Hispanic Race Health Status Doctor Visits in Last 6 Months
In the last 6 months, did you get health care 3 or more times for the same condition or problem?
2016
CSS
Ave
rage
2016
Gender
T-52
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 49
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,052 113 43 69 29 44 39 68 33 8 6 102 51 49 11 20 28 64 5 46 58Number missing or multiple answer 41 1 0 1 0 1 0 1 0 0 0 0 0 0 1 0 1 0 0 0 1Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,011 112 43 68 29 43 39 67 33 8 6 102 51 49 10 20 27 64 5 46 57
96.1% 99.1% 100.0% 98.6% 100.0% 97.7% 100.0% 98.5% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 90.9% 100.0% 96.4% 100.0% 100.0% 100.0% 98.3%Yes 859 92 38 54 22 35 34 57 26 6 4 85 41 41 9 10 22 59 4 42 43
85.0% 82.1% 88.4% 79.4% 75.9% 81.4% 87.2% 85.1% 78.8% 75.0% 66.7% 83.3% 80.4% 83.7% 90.0% 50.0% 81.5% 92.2% 80.0% 91.3% 75.4%No 152 20 5 14 7 8 5 10 7 2 2 17 10 8 1 10 5 5 1 4 14
15.0% 17.9% 11.6% 20.6% 24.1% 18.6% 12.8% 14.9% 21.2% 25.0% 33.3% 16.7% 19.6% 16.3% 10.0% 50.0% 18.5% 7.8% 20.0% 8.7% 24.6%Significantly different from column:* Q P U TNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who saw a doctor 3 or more times for the same condition or problem (Q48)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Is this a condition or problem that has lasted for at least 3 months? Do not include pregnancy or menopause.
2016
CSS
Ave
rage
2016
Gender Age Education
T-53
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 50
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 103 13 3 5 0 3 1 4 0 0 0 2 0 3 1 4 2 3 6 2 5Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,831 287 98 187 97 109 80 182 73 28 19 255 115 126 36 73 91 121 58 145 78
96.5% 95.7% 97.0% 97.4% 100.0% 97.3% 98.8% 97.8% 100.0% 100.0% 100.0% 99.2% 100.0% 97.7% 97.3% 94.8% 97.8% 97.6% 90.6% 98.6% 94.0%Yes 1,850 200 76 123 45 83 71 134 49 14 8 182 89 84 22 31 60 108 20 110 64
65.3% 69.7% 77.6% 65.8% 46.4% 76.1% 88.8% 73.6% 67.1% 50.0% 42.1% 71.4% 77.4% 66.7% 61.1% 42.5% 65.9% 89.3% 34.5% 75.9% 82.1%No 981 87 22 64 52 26 9 48 24 14 11 73 26 42 14 42 31 13 38 35 14
34.7% 30.3% 22.4% 34.2% 53.6% 23.9% 11.3% 26.4% 32.9% 50.0% 57.9% 28.6% 22.6% 33.3% 38.9% 57.5% 34.1% 10.7% 65.5% 24.1% 17.9%Significantly different from column:* D C FG EG EF J H L K QR PR PQ TU S SNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Do you now need or take medicine prescribed by a doctor? Do not include birth control.
2016
CSS
Ave
rage
2016
Gender Age Education
T-54
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 51
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 1,850 200 76 123 45 83 71 134 49 14 8 182 89 84 22 31 60 108 20 110 64Number missing or multiple answer 35 1 1 0 0 0 1 1 0 0 0 1 1 0 0 0 1 0 0 1 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 1,815 199 75 123 45 83 70 133 49 14 8 181 88 84 22 31 59 108 20 109 64
98.1% 99.5% 98.7% 100.0% 100.0% 100.0% 98.6% 99.3% 100.0% 100.0% 100.0% 99.5% 98.9% 100.0% 100.0% 100.0% 98.3% 100.0% 100.0% 99.1% 100.0%Yes 1,679 180 68 111 35 78 66 119 44 14 7 164 81 74 20 24 54 101 18 98 59
92.5% 90.5% 90.7% 90.2% 77.8% 94.0% 94.3% 89.5% 89.8% 100.0% 87.5% 90.6% 92.0% 88.1% 90.9% 77.4% 91.5% 93.5% 90.0% 89.9% 92.2%No 136 19 7 12 10 5 4 14 5 0 1 17 7 10 2 7 5 7 2 11 5
7.5% 9.5% 9.3% 9.8% 22.2% 6.0% 5.7% 10.5% 10.2% 0.0% 12.5% 9.4% 8.0% 11.9% 9.1% 22.6% 8.5% 6.5% 10.0% 10.1% 7.8%Significantly different from column:* FG E ENA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who need or take medicine prescribed by a doctor (Q50)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Is this medicine to treat a condition that has lasted for at least 3 months? Do not include pregnancy or menopause.
2016
CSS
Ave
rage
2016
Gender Age Education
T-55
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 52
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 71 10 2 3 0 0 0 0 0 0 0 1 1 0 0 3 1 2 5 2 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,863 290 99 189 97 112 81 186 73 28 19 256 114 129 37 74 92 122 59 145 80
97.6% 96.7% 98.0% 98.4% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 99.6% 99.1% 100.0% 100.0% 96.1% 98.9% 98.4% 92.2% 98.6% 96.4%18 to 24 376 40 11 29 40 0 0 21 17 2 2 36 14 18 7 22 14 3 14 20 6
13.1% 13.8% 11.1% 15.3% 41.2% 0.0% 0.0% 11.3% 23.3% 7.1% 10.5% 14.1% 12.3% 14.0% 18.9% 29.7% 15.2% 2.5% 23.7% 13.8% 7.5%25 to 34 496 57 13 43 57 0 0 27 19 10 6 50 23 22 7 25 22 10 16 22 19
17.3% 19.7% 13.1% 22.8% 58.8% 0.0% 0.0% 14.5% 26.0% 35.7% 31.6% 19.5% 20.2% 17.1% 18.9% 33.8% 23.9% 8.2% 27.1% 15.2% 23.8%35 to 44 471 55 23 32 0 55 0 34 12 9 3 51 18 27 9 14 21 20 10 28 16
16.5% 19.0% 23.2% 16.9% 0.0% 49.1% 0.0% 18.3% 16.4% 32.1% 15.8% 19.9% 15.8% 20.9% 24.3% 18.9% 22.8% 16.4% 16.9% 19.3% 20.0%45 to 54 556 57 20 37 0 57 0 44 9 3 4 49 20 29 5 6 19 31 10 26 20
19.4% 19.7% 20.2% 19.6% 0.0% 50.9% 0.0% 23.7% 12.3% 10.7% 21.1% 19.1% 17.5% 22.5% 13.5% 8.1% 20.7% 25.4% 16.9% 17.9% 25.0%55 to 64 707 76 30 45 0 0 76 56 16 3 3 67 39 29 8 7 14 55 8 46 18
24.7% 26.2% 30.3% 23.8% 0.0% 0.0% 93.8% 30.1% 21.9% 10.7% 15.8% 26.2% 34.2% 22.5% 21.6% 9.5% 15.2% 45.1% 13.6% 31.7% 22.5%65 to 74 184 4 1 3 0 0 4 4 0 0 0 3 0 4 0 0 1 3 0 3 1
6.4% 1.4% 1.0% 1.6% 0.0% 0.0% 4.9% 2.2% 0.0% 0.0% 0.0% 1.2% 0.0% 3.1% 0.0% 0.0% 1.1% 2.5% 0.0% 2.1% 1.3%75 or older 73 1 1 0 0 0 1 0 0 1 1 0 0 0 1 0 1 0 1 0 0
2.5% 0.3% 1.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 3.6% 5.3% 0.0% 0.0% 0.0% 2.7% 0.0% 1.1% 0.0% 1.7% 0.0% 0.0%55 or older 964 81 32 48 0 0 81 60 16 4 4 70 39 33 9 7 16 58 9 49 19
33.7% 27.9% 32.3% 25.4% 0.0% 0.0% 100.0% 32.3% 21.9% 14.3% 21.1% 27.3% 34.2% 25.6% 24.3% 9.5% 17.4% 47.5% 15.3% 33.8% 23.8%Significantly different from column:* A G G EF R R PQ T SNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
What is your age?
2016
CSS
Ave
rage
2016
Gender Age Education
T-56
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 53
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 49 7 0 0 1 0 1 2 0 0 0 2 0 1 1 2 0 1 2 2 3Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,885 293 101 192 96 112 80 184 73 28 19 255 115 128 36 75 93 123 62 145 80
98.3% 97.7% 100.0% 100.0% 99.0% 100.0% 98.8% 98.9% 100.0% 100.0% 100.0% 99.2% 100.0% 99.2% 97.3% 97.4% 100.0% 99.2% 96.9% 98.6% 96.4%Male 1,031 101 101 0 24 43 32 78 11 7 7 87 37 45 13 23 31 47 23 54 23
35.7% 34.5% 100.0% 0.0% 25.0% 38.4% 40.0% 42.4% 15.1% 25.0% 36.8% 34.1% 32.2% 35.2% 36.1% 30.7% 33.3% 38.2% 37.1% 37.2% 28.8%Female 1,854 192 0 192 72 69 48 106 62 21 12 168 78 83 23 52 62 76 39 91 57
64.3% 65.5% 0.0% 100.0% 75.0% 61.6% 60.0% 57.6% 84.9% 75.0% 63.2% 65.9% 67.8% 64.8% 63.9% 69.3% 66.7% 61.8% 62.9% 62.8% 71.3%Significantly different from column:* D C FG E E I HNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Are you male or female?
2016
CSS
Ave
rage
2016
Gender Age Education
T-57
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 54
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 113 13 5 3 1 1 1 0 0 0 0 3 3 0 0 4 1 4 5 3 4Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,821 287 96 189 96 111 80 186 73 28 19 254 112 129 37 73 92 120 59 144 79
96.1% 95.7% 95.0% 98.4% 99.0% 99.1% 98.8% 100.0% 100.0% 100.0% 100.0% 98.8% 97.4% 100.0% 100.0% 94.8% 98.9% 96.8% 92.2% 98.0% 95.2%8th grade or less 226 23 14 9 0 10 13 23 0 0 0 20 9 11 3 1 4 18 6 10 5
8.0% 8.0% 14.6% 4.8% 0.0% 9.0% 16.3% 12.4% 0.0% 0.0% 0.0% 7.9% 8.0% 8.5% 8.1% 1.4% 4.3% 15.0% 10.2% 6.9% 6.3%527 54 23 31 15 22 17 54 0 0 6 44 9 38 5 12 18 24 12 31 10
18.7% 18.8% 24.0% 16.4% 15.6% 19.8% 21.3% 29.0% 0.0% 0.0% 31.6% 17.3% 8.0% 29.5% 13.5% 16.4% 19.6% 20.0% 20.3% 21.5% 12.7%1,089 109 41 66 33 46 30 109 0 0 7 96 50 45 8 24 32 51 23 55 29
38.6% 38.0% 42.7% 34.9% 34.4% 41.4% 37.5% 58.6% 0.0% 0.0% 36.8% 37.8% 44.6% 34.9% 21.6% 32.9% 34.8% 42.5% 39.0% 38.2% 36.7%709 73 11 62 36 21 16 0 73 0 4 68 34 26 13 22 29 22 14 34 25
25.1% 25.4% 11.5% 32.8% 37.5% 18.9% 20.0% 0.0% 100.0% 0.0% 21.1% 26.8% 30.4% 20.2% 35.1% 30.1% 31.5% 18.3% 23.7% 23.6% 31.6%4-year college graduate 160 22 6 16 10 8 4 0 0 22 2 20 8 7 6 11 6 5 3 12 7
5.7% 7.7% 6.3% 8.5% 10.4% 7.2% 5.0% 0.0% 0.0% 78.6% 10.5% 7.9% 7.1% 5.4% 16.2% 15.1% 6.5% 4.2% 5.1% 8.3% 8.9%110 6 1 5 2 4 0 0 0 6 0 6 2 2 2 3 3 0 1 2 3
3.9% 2.1% 1.0% 2.6% 2.1% 3.6% 0.0% 0.0% 0.0% 21.4% 0.0% 2.4% 1.8% 1.6% 5.4% 4.1% 3.3% 0.0% 1.7% 1.4% 3.8%270 28 7 21 12 12 4 0 0 28 2 26 10 9 8 14 9 5 4 14 10
9.6% 9.8% 7.3% 11.1% 12.5% 10.8% 5.0% 0.0% 0.0% 100.0% 10.5% 10.2% 8.9% 7.0% 21.6% 19.2% 9.8% 4.2% 6.8% 9.7% 12.7%Significantly different from column:* J I R P
*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Some high school, but did not graduate
High school graduate or GED
Some college or 2-year degree
More than 4-year college degree
4-year college graduate or more
NA - Not Applicable
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
What is the highest grade or level of school that you have completed?
2016
CSS
Ave
rage
2016
Gender Age Education
T-58
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 55
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 189 24 7 12 3 5 7 13 1 0 0 0 3 7 2 6 5 9 8 9 7Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,745 276 94 180 94 107 74 173 72 28 19 257 112 122 35 71 88 115 56 138 76
93.6% 92.0% 93.1% 93.8% 96.9% 95.5% 91.4% 93.0% 98.6% 100.0% 100.0% 100.0% 97.4% 94.6% 94.6% 92.2% 94.6% 92.7% 87.5% 93.9% 91.6%Yes, Hispanic or Latino 541 19 7 12 8 7 4 13 4 2 19 0 5 3 6 6 5 8 8 8 3
19.7% 6.9% 7.4% 6.7% 8.5% 6.5% 5.4% 7.5% 5.6% 7.1% 100.0% 0.0% 4.5% 2.5% 17.1% 8.5% 5.7% 7.0% 14.3% 5.8% 3.9%2,204 257 87 168 86 100 70 160 68 26 0 257 107 119 29 65 83 107 48 130 73
80.3% 93.1% 92.6% 93.3% 91.5% 93.5% 94.6% 92.5% 94.4% 92.9% 0.0% 100.0% 95.5% 97.5% 82.9% 91.5% 94.3% 93.0% 85.7% 94.2% 96.1%Significantly different from column:* A
No, not Hispanic or Latino
NA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
(Q7)
Are you of Hispanic or Latino origin or descent?
2016
CSS
Ave
rage
2016
Gender Age Education Hispanic
5 or
mor
e
Base: All respondents
Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
T-59
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 56
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,934 300 101 192 97 112 81 186 73 28 19 257 115 129 37 77 93 124 64 147 83Number missing or multiple answer 181 19 6 8 6 4 0 8 0 1 5 2 0 0 0 7 3 5 8 7 4Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,753 281 95 184 91 108 81 178 73 27 14 255 115 129 37 70 90 119 56 140 79
93.8% 93.7% 94.1% 95.8% 93.8% 96.4% 100.0% 95.7% 100.0% 96.4% 73.7% 99.2% 100.0% 100.0% 100.0% 90.9% 96.8% 96.0% 87.5% 95.2% 95.2%White 1,779 128 42 86 43 42 42 71 42 12 6 119 115 0 13 32 38 58 27 62 37
64.6% 45.6% 44.2% 46.7% 47.3% 38.9% 51.9% 39.9% 57.5% 44.4% 42.9% 46.7% 100.0% 0.0% 35.1% 45.7% 42.2% 48.7% 48.2% 44.3% 46.8%745 141 50 90 46 60 35 99 32 10 3 130 0 129 12 37 44 58 24 74 39
27.1% 50.2% 52.6% 48.9% 50.5% 55.6% 43.2% 55.6% 43.8% 37.0% 21.4% 51.0% 0.0% 100.0% 32.4% 52.9% 48.9% 48.7% 42.9% 52.9% 49.4%Asian 105 7 1 6 3 4 0 1 2 4 0 7 0 0 7 4 3 0 2 2 3
3.8% 2.5% 1.1% 3.3% 3.3% 3.7% 0.0% 0.6% 2.7% 14.8% 0.0% 2.7% 0.0% 0.0% 18.9% 5.7% 3.3% 0.0% 3.6% 1.4% 3.8%13 3 0 3 1 2 0 2 1 0 1 2 0 0 3 0 3 0 1 2 0
0.5% 1.1% 0.0% 1.6% 1.1% 1.9% 0.0% 1.1% 1.4% 0.0% 7.1% 0.8% 0.0% 0.0% 8.1% 0.0% 3.3% 0.0% 1.8% 1.4% 0.0%107 14 6 7 5 6 3 6 6 2 1 12 0 0 14 2 6 6 4 7 3
3.9% 5.0% 6.3% 3.8% 5.5% 5.6% 3.7% 3.4% 8.2% 7.4% 7.1% 4.7% 0.0% 0.0% 37.8% 2.9% 6.7% 5.0% 7.1% 5.0% 3.8%Other 212 14 6 8 3 5 6 9 2 3 5 8 0 0 14 1 8 5 6 7 1
7.7% 5.0% 6.3% 4.3% 3.3% 4.6% 7.4% 5.1% 2.7% 11.1% 35.7% 3.1% 0.0% 0.0% 37.8% 1.4% 8.9% 4.2% 10.7% 5.0% 1.3%NA - Not ApplicablePlease note that respondents could select more than one response option, therefore percentages may not add up to 100%.
5 or
mor
e
Base: All respondents
Black or African-American
Native Hawaiian or other Pacific Islander
American Indian or Alaska Native
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
Fair
or P
oor
Non
e
1 to
4
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36) (Q7)
What is your race? Mark one or more.
2016
CSS
Ave
rage
2016
Gender Age Education Hispanic Race
T-60
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 57
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 2,193 189 56 130 51 76 60 122 50 12 7 167 83 84 18 40 65 82 33 96 58Number missing or multiple answer 46 4 3 0 0 2 1 1 0 0 0 1 1 1 0 1 0 3 1 0 2Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 2,147 185 53 130 51 74 59 121 50 12 7 166 82 83 18 39 65 79 32 96 56
97.9% 97.9% 94.6% 100.0% 100.0% 97.4% 98.3% 99.2% 100.0% 100.0% 100.0% 99.4% 98.8% 98.8% 100.0% 97.5% 100.0% 96.3% 97.0% 100.0% 96.6%Yes 405 36 22 14 10 15 10 31 3 0 1 32 14 17 4 8 12 15 11 17 8
18.9% 19.5% 41.5% 10.8% 19.6% 20.3% 16.9% 25.6% 6.0% 0.0% 14.3% 19.3% 17.1% 20.5% 22.2% 20.5% 18.5% 19.0% 34.4% 17.7% 14.3%No 1,742 149 31 116 41 59 49 90 47 12 6 134 68 66 14 31 53 64 21 79 48
81.1% 80.5% 58.5% 89.2% 80.4% 79.7% 83.1% 74.4% 94.0% 100.0% 85.7% 80.7% 82.9% 79.5% 77.8% 79.5% 81.5% 81.0% 65.6% 82.3% 85.7%Significantly different from column:* D C I H TU S SNA - Not Applicable*A letter in a cell means the percentage in the cell immediately above is significantly different from the percentage in the column headed by that letter (in that same row). The significance test was conducted at the 95% confidence level.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
Did someone help you complete this survey?
2016
CSS
Ave
rage
2016
Gender Age Education
T-61
Aetna Better Health of Louisiana 49130
CAHPS® 5.0H Adult Medicaid Member Satisfaction Survey for Measurement Year 2015 (Fielded February - May 2016)
Question 58
A B C D E F G H I J K L M N O P Q R S T UNumber in sample 405 36 22 14 10 15 10 31 3 0 1 32 14 17 4 8 12 15 11 17 8Number missing or multiple answer 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Number no experience NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NAUsable responses 398 36 22 14 10 15 10 31 3 0 1 32 14 17 4 8 12 15 11 17 8
98.3% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% --- 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%Read the questions to me 205 21 14 7 5 11 5 19 2 0 1 18 7 11 2 3 9 9 7 11 3
51.5% 58.3% 63.6% 50.0% 50.0% 73.3% 50.0% 61.3% 66.7% --- 100.0% 56.3% 50.0% 64.7% 50.0% 37.5% 75.0% 60.0% 63.6% 64.7% 37.5%146 16 11 5 3 6 7 16 0 0 1 15 8 6 1 3 6 7 4 8 4
36.7% 44.4% 50.0% 35.7% 30.0% 40.0% 70.0% 51.6% 0.0% --- 100.0% 46.9% 57.1% 35.3% 25.0% 37.5% 50.0% 46.7% 36.4% 47.1% 50.0%110 5 3 2 2 1 1 3 0 0 0 5 4 1 0 1 1 3 1 3 1
27.6% 13.9% 13.6% 14.3% 20.0% 6.7% 10.0% 9.7% 0.0% --- 0.0% 15.6% 28.6% 5.9% 0.0% 12.5% 8.3% 20.0% 9.1% 17.6% 12.5%52 2 1 1 1 1 0 2 0 0 1 1 0 1 1 0 1 1 1 1 0
13.1% 5.6% 4.5% 7.1% 10.0% 6.7% 0.0% 6.5% 0.0% --- 100.0% 3.1% 0.0% 5.9% 25.0% 0.0% 8.3% 6.7% 9.1% 5.9% 0.0%Helped in some other way 39 6 3 3 2 2 2 5 1 0 0 5 1 3 2 3 2 0 2 3 1
9.8% 16.7% 13.6% 21.4% 20.0% 13.3% 20.0% 16.1% 33.3% --- 0.0% 15.6% 7.1% 17.6% 50.0% 37.5% 16.7% 0.0% 18.2% 17.6% 12.5%
Wrote down the answers I gave
Answered the questions for me
Translated the questions into my language
NA - Not ApplicablePlease note that respondents could select more than one response option, therefore percentages may not add up to 100%.
Fair
or P
oor
Non
e
1 to
4
5 or
mor
e
Base: All respondents who had help completing the survey (Q57)
Not
His
pani
c
Whi
te
Afric
an-A
mer
ican
Oth
er
Exce
llent
or
Very
goo
d
Goo
d
(Q7)
Mal
e
Fem
ale
18 to
34
35 to
54
55 o
r mor
e
HS
grad
or l
ess
Som
e co
llege
Col
lege
gra
d or
m
ore
His
pani
c
Hispanic Race Health Status Doctor Visits in Last 6 Months
(Q53) (Q52) (Q54) (Q55) (Q56) (Q36)
How did that person help you? Mark one or more.
2016
CSS
Ave
rage
2016
Gender Age Education
T-62
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL IV
SURVEY MATERIALS
CSS ProcessingPO Box 10810Herndon, VA 20172-9904
AET-r
PresortedFirst Class
U.S. PostagePAID
Permit #5745Baltimore, MD
How can Aetna Better Health® of Louisiana serve you better? How can people choose the health care plan that is best for them?
This survey gives you the chance to tell us what you think about the services we provide at Aetna Better Health® of Louisiana. It will take less than 20 minutes to complete.
The survey is part of a national project by the National Committee for Quality Assurance (NCQA), a non-profit group that helps people learn more about health care plans around the country.
The Center for the Study of Services (CSS) is an independent research firm that is helping us conduct the survey. No one but the staff at CSS and NCQA will see your answers. Your answers will not have your name on them and will be part of a pool of information from others like you. Please call the toll-free number 1-800-874-5561 or e-mail CSS at [email protected] if you have any questions.
Because we are asking only a few people to take the survey, it is very important that you fill out the survey and return it right away. Please use the pre-paid envelope to return the survey.
Thank you for helping to make health care better.
Sincerely,
Salli Duncan Chief Executive Officer
AETLA3_1
About three weeks ago, we sent you a survey about the services we give you at Aetna Better Health® of Louisiana. If you sent your survey back, thank you for your help! You can ignore this letter.
We sent you another survey, just in case you misplaced the first one. Please take a little time to complete it. It should take you less than 20 minutes.
The survey is part of a national project by the National Committee for Quality Assurance (NCQA), a non-profit group that helps people learn more about health care plans.
The Center for the Study of Services (CSS) is an independent research firm that is helping us conduct the survey. No one but the staff at CSS and NCQA will see your answers. Your answers will not have your name on them and will be part of a pool of information from others like you. Please call the toll-free number 1-800-874-5561 or e-mail CSS at [email protected] if you have any questions.
Because we asked only a few people to take the survey, it is very important that you fill out the survey and return it right away. Please return it in the pre-paid envelope.
Thank you for helping to make health care better.
Sincerely,
Salli Duncan Chief Executive Officer
AETLA3_3
We need your help! Recently, we sent you a short survey about your health care. Your answers will help us improve the health services we provide you. The survey will also help other people learn more about health care plans, but it will help only if everyone who gets the survey sends it back.
After you finish the survey, please return it in the pre-paid envelope to the Center for the Study of Services (CSS), a research firm working with us on this survey.
If you did not get the survey, or if you misplaced it, please call CSS at the toll-free number 1-800-874-5561 or e-mail them at [email protected]. They will mail you another one. You can also call that number if you have any questions.
If you have already sent in your survey, thank you! You can ignore this reminder.
Thanks again for your help!
CSS ProcessingPO Box 10810Herndon, VA 20172-9904
PRST FIRST CLASSU.S. POSTAGE
PAIDBALTIMORE, MD
PERMIT 5745
AET13
1. OurrecordsshowthatyouarenowinAetnaBetterHealth® of Louisiana. Is that right?
1 Yes → If Yes, Go to Question 32 No
2. What is the name of your health plan? (Please print)
__________________________________________________
Your Health Care in the Last 6 MonthsThese questions ask about your own health care. Do not include care you got when you stayed overnight in a hospital. Do not include the times you went for dental care visits.
3. In the last 6 months, did you have an illness, injury, orconditionthatneeded care right away in a clinic, emergencyroom,ordoctor’soffice?
1 Yes2 No → If No, Go to Question 5
4. In the last 6 months, when you needed care right away, howoftendidyougetcareassoonasyouneeded?
1 Never2Sometimes3 Usually4 Always
5. In the last 6 months, did you make any appointments for a check-uporroutinecareatadoctor’sofficeorclinic?
1 Yes2 No → If No, Go to Question 7
6. Inthelast6months,howoftendidyougetanappointment for a check-uporroutinecare at a doctor’sofficeorclinicassoonasyouneeded?
1 Never2Sometimes3 Usually4 Always
7. In the last 6 months, notcountingthetimesyouwenttoanemergencyroom,howmanytimesdidyougotoadoctor’sofficeorclinictogethealthcareforyourself?
0 None → If None, Go to Question 1511time2 23 34 45 5 to 9610ormoretimes
8. In the last 6 months, did you and a doctor or other healthprovidertalkaboutspecificthingsyoucoulddoto prevent illness?
1 Yes2 No
9. In the last 6 months, did you and a doctor or other healthprovidertalkaboutstartingorstoppingaprescriptionmedicine?
1 Yes2 No → If No, Go to Question 13
10. Did you and a doctor or other health provider talk about the reasons you might want to take a medicine?
1 Yes2 No
11. Did you and a doctor or other health provider talk about the reasons you might not want to take a medicine?
1 Yes2 No
12. Whenyoutalkedaboutstartingorstoppingaprescriptionmedicine,didadoctororotherhealthprovider ask you what you thought was best for you?
1 Yes 2 No
2016
AETLA3
Answer each question by marking the box to the left of your answer.
You are sometimes told to skip over some questions in this survey. When this happens you will see an arrow with a note that tells you what question to answer next, like this:
1 Yes → If Yes, Go to Question 12 No
Personally identifiable information will not be made public and will only be released in accordance with federal laws and regulations.
You may choose to answer this survey or not. If you choose not to, this will not affect the benefits you get. You may notice a number on the cover of this survey. This number is ONLY used to let us know if you returned your survey so we don’t have to send you reminders.
If you want to know more about this study, please call 1-800-874-5561.
Survey Instructions
✓
13. Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all your health care in the last 6 months?
0 1 2 3 4 5 6 7 8 9 10
Worst health care Best health carepossible possible
14. Inthelast6months,howoftenwasiteasytogetthecare, tests, or treatment you needed?
1 Never2Sometimes3 Usually4 Always
Your Personal Doctor
15. A personal doctor is the one you would see if you need a check-up, want advice about a health problem, or get sick or hurt. Do you have a personal doctor?
1 Yes2 No → If No, Go to Question 24
16. Inthelast6months,howmanytimesdidyouvisityourpersonal doctor to get care for yourself?
0 None → If None, Go to Question 2311time2 23 34 45 5 to 9610ormoretimes
17. Inthelast6months,howoftendidyourpersonaldoctor explain things in a way that was easy to understand?
1 Never2Sometimes3 Usually4 Always
18. Inthelast6months,howoftendidyourpersonaldoctor listen carefully to you?
1 Never2Sometimes3 Usually4 Always
19. Inthelast6months,howoftendidyourpersonaldoctor show respect for what you had to say?
1 Never2Sometimes3 Usually4 Always
20. Inthelast6months,howoftendidyourpersonaldoctorspendenoughtimewithyou?
1 Never2Sometimes3 Usually4 Always
21. In the last 6 months, did you get care from a doctor or other health provider besides your personal doctor?
1 Yes2 No → If No, Go to Question 23
22. Inthelast6months,howoftendidyourpersonaldoctor seem informed and up-to-date about the care you got from these doctors or other health providers?
1 Never2Sometimes3 Usually4 Always
23. Using any number from 0 to 10, where 0 is the worst personal doctor possible and 10 is the best personal doctor possible, what number would you use to rate your personal doctor?
0 1 2 3 4 5 6 7 8 9 10
Worst personal doctor Best personal doctorpossible possible
Getting Health Care From SpecialistsWhen you answer the next questions, do not include dental visits or care you got when you stayed overnight in a hospital.
24. Specialists are doctors like surgeons, heart doctors, allergy doctors, skin doctors, and other doctors who specialize in one area of health care. In the last 6 months, did you make any appointments to see a specialist?
1 Yes2 No → If No, Go to Question 28
25. Inthelast6months,howoftendidyougetanappointment to see a specialist as soon as you needed?
1 Never2Sometimes3 Usually4 Always
26. How many specialists have you seen in the last 6 months?
0 None → If None, Go to Question 281 1 specialist2 23 34 45 5 or more specialists
27. Wewanttoknowyourratingofthespecialistyousawmostofteninthelast6months.Usinganynumberfrom0 to 10, where 0 is the worst specialist possible and 10 is the best specialist possible, what number would you use to rate that specialist?
0 1 2 3 4 5 6 7 8 9 10
Worst specialist Best specialistpossible possible
Your Health PlanThe next questions ask about your experience with your health plan.
28. Inthelast6months,didyoulookforanyinformationinwrittenmaterialsorontheInternetabouthowyourhealth plan works?
1 Yes2 No → If No, Go to Question 30
29. Inthelast6months,howoftendidthewrittenmaterialsortheInternetprovidetheinformationyouneeded about how your health plan works?
1 Never2Sometimes3 Usually4 Always
30. Inthelast6months,didyougetinformationorhelpfrom your health plan’s customer service?
1 Yes2 No → If No, Go to Question 33
31. Inthelast6months,howoftendidyourhealthplan’scustomerservicegiveyoutheinformationorhelpyouneeded?
1 Never2Sometimes3 Usually4 Always
32. Inthelast6months,howoftendidyourhealthplan’scustomerservicestafftreatyouwithcourtesyandrespect?
1 Never2Sometimes3 Usually4 Always
33. In the last 6 months, did your health plan give you any formstofillout?
1 Yes2 No → If No, Go to Question 35
34. Inthelast6months,howoftenweretheformsfromyourhealthplaneasytofillout?
1 Never2Sometimes3 Usually4 Always
35. Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate your health plan?
0 1 2 3 4 5 6 7 8 9 10
Worst health plan Best health planpossible possible
About You
36. In general, how would you rate your overall health?
1 Excellent2 Very good3 Good4 Fair5 Poor
37. In general, how would you rate your overall mental or emotional health?
1 Excellent2 Very good3 Good4 Fair5 Poor
38. Haveyouhadeitheraflushotorflusprayinthenosesince July 1, 2015?
1 Yes 2 No3 Don’t know
39. Doyounowsmokecigarettesorusetobaccoeveryday,some days, or not at all?
1 Every day 2 Some days3 Not at all → If Not at all, Go to Question 434 Don’t know → If Don’t know, Go to Question 43
40. Inthelast6months,howoftenwereyouadvisedtoquit smoking or using tobacco by a doctor or other health provider in your plan?
1 Never2Sometimes3 Usually4 Always
41. Inthelast6months,howoftenwasmedicationrecommended or discussed by a doctor or health providertoassistyouwithquittingsmokingorusingtobacco?Examplesofmedicationare:nicotinegum,patch,nasalspray,inhaler,orprescriptionmedication.
1 Never2Sometimes3 Usually4 Always
42. Inthelast6months,howoftendidyourdoctororhealth provider discuss or provide methods and strategiesotherthanmedicationtoassistyouwithquittingsmokingorusingtobacco?Examplesofmethodsandstrategiesare:telephonehelpline,individualorgroupcounseling,orcessationprogram.
1 Never2Sometimes3 Usually4 Always
43. Do you take aspirin daily or every other day?
1 Yes2 No3 Don’t know
44. Doyouhaveahealthproblemortakemedicationthatmakes taking aspirin unsafe for you?
1 Yes2 No3 Don’t know
45. Has a doctor or health provider ever discussed with you therisksandbenefitsofaspirintopreventheartattackor stroke?
1 Yes2 No
46. Are you aware that you have any of the following conditions?Markoneormore.
a High cholesterolb High blood pressurecParentorsiblingwithheartattackbefore
the age of 60
GEN3
54. What is the highest grade or level of school that you have completed?
1 8th grade or less2 Some high school, but did not graduate3 High school graduate or GED4 Some college or 2-year degree5 4-year college graduate6Morethan4-yearcollegedegree
55. AreyouofHispanicorLatinooriginordescent?
1Yes,HispanicorLatino2No,notHispanicorLatino
56. Whatisyourrace?Markoneormore.
a White b Black or African-American c Asian dNativeHawaiianorotherPacificIslandereAmericanIndianorAlaskaNativef Other
57. Did someone help you complete this survey?
1 Yes → If Yes, Go to Question 582 No → Thank you. Please return the completed
survey in the postage-paid envelope.
58. Howdidthatpersonhelpyou?Markoneormore.
aReadthequestionstomeb Wrote down the answers I gavecAnsweredthequestionsformedTranslatedthequestionsintomylanguagee Helped in some other way
47. Has a doctor ever told you that you have any of the followingconditions?Markoneormore.
aAheartattackb Angina or coronary heart diseasec A stroked Any kind of diabetes or high blood sugar
48. In the last 6 months, did you get health care 3 or more timesforthesameconditionorproblem?
1 Yes2 No → If No, Go to Question 50
49. Isthisaconditionorproblemthathaslastedforatleast3 months? Do not include pregnancy or menopause.
1 Yes2 No
50. Do you now need or take medicine prescribed by a doctor? Do not include birth control.
1 Yes2 No → If No, Go to Question 52
51. Isthismedicinetotreataconditionthathaslastedfor at least 3 months? Do not include pregnancy or menopause.
1 Yes2 No
52. What is your age?
1 18 to 242 25 to 343 35 to 444 45 to 545 55 to 646 65 to 747 75 or older
53. Are you male or female?
1Male2 Female
Please return the completed survey in the postage-paid envelope to:
Center for the Study of Services PO Box 10810 Herndon, VA 20172-9904
Please do not include any other correspondence.
Thank You
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL V
NCQA CALCULATION GUIDELINES FOR RATING AND COMPOSITE MEANS AND GLOBAL PROPORTIONS
NCQA’s HEDIS 2016, Volume 3: Specifications for Survey Measures contains detailed guidelines for calculation of survey results. These guidelines include:
Criteria for including a survey in the results calculation. A questionnaire must have the final disposition code of Complete and Valid Survey to be included in
the calculation of plan-level scores.
Rules for handling appropriately answered questions (i.e., questions that comply with survey skip-pattern instructions).
Rules for handling inappropriately answered questions (e.g., unanswered questions, multiple-mark questions, questions that should have been skipped,
and questions within a skip pattern of an inappropriately answered or skipped gate item).
Denominator reporting thresholds. Health plans must achieve a denominator of at least 100 responses to obtain a reportable result. If the denominator for
a particular survey result calculation is less than 100, NCQA assigns a measure result of “NA”.
Rules for calculating denominators for questions and composites. The denominator for a question is equal to the total number of responses to that
question. The denominator for a composite is the average number of responses across all questions in the composite.
Rules for calculating rolling average composites and question summary rates.
Rules for handling changes in submission entity (i.e., if a health plan changes how it reports HEDIS/CAHPS results from one year to the next.)
MEAN SCORES (COMPOSITES, RATINGS, AND COORDINATION OF CARE)
Mean scores serve as the basis for NCQA Accreditation scoring. They range from 1 to 3, where 1 is the lowest possible score and 3 is the highest possible score.
There are two steps needed to calculate single-item (ratings and Coordination of Care) mean scores and three steps to calculate composite mean scores:
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL VI
Step 1
Convert member responses to score values of 1, 2, or 3 according to the following rules:
Measure Used in Accreditation Scoring Mean Scoring Scale Based on Responses
Composites and related items; Coordination of Care Never or Sometimes = 1; Usually = 2; Always = 3
Ratings 0 to 6 = 1; 7 or 8 = 2; 9 or 10 = 3
Step 2
For a rating question, calculate the mean of all responses. This is the rating mean. Follow the same procedure for the Coordination of Care measure. For a
composite, calculate the mean or all responses for each question in the composite.
Step 3 (Composite Measures Only)
Calculate the mean of the question means. This is the composite mean. (Note: each question in a composite is weighted equally, regardless of how many
members respond.)
The step-by-step calculation of the Getting Care Quickly composite mean score is illustrated in the example for the Adult Commercial product line below.
This composite score is comprised of two questions, Q4 and Q6. Suppose the following member responses were collected:
Member Q4 Q6
1 Usually (2) Never (1)
2 Sometimes (1) Always (3)
3 Always (3)
4 Usually (2) Usually (2)
5 Always (3) Always (3)
Missing responses are not assigned any values, and are not included in the denominator.
After the mean response for each question is calculated, the composite mean score, which is a mean of the means, is calculated.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL VII
MEANQ4 = (2 + 1 + 3 + 2 + 3) / 5 = 11 / 5 = 2.2000
MEANQ6 = (1 + 3 + 2 + 3) / 4 = 9 / 4 = 2.2500
MEANcomposite = (2.2000 + 2.2500) / 2 = 2.2250
In this example, the Getting Care Quickly composite mean score is 2.2250.
COMPOSITE GLOBAL PROPORTIONS
Global Proportions are average proportions of respondents who gave the plan a favorable rating on each question in a composite. There are three steps
needed to calculate the composite global proportion:
Step 1
For each question in a composite, count the number of members who selected a favorable response option:
For all composite questions except those in the Shared Decision Making composite, the favorable responses are Usually and Always.
For the Shared Decision Making questions, the favorable response is Yes.
Step 2
For each question, determine the proportion of respondents rating favorably (i.e., Usually/Always or Yes).
Step 3
Calculate the average proportion rating favorably across all the questions in the composite. These are the composite global proportions. Note: each question in
a composite is weighted equally, regardless of how many members respond.
Using the example above, here is an illustration of the step-by-step calculation of the Getting Care Quickly composite global proportion. Missing responses are
not included in the denominator.
Aetna Better Health of Louisiana 2016 HEDIS/CAHPS Survey Results – CONFIDENTIAL VIII
Response option Q4 Q6 Global Proportion
Never or Sometimes 1 / 5 = 0.20 1 / 4 = 0.25 (0.20 + 0.25) / 2 = 0.2250
Usually 2 / 5 = 0.40 1 / 4 = 0.25 (0.40 + 0.25) / 2 = 0.3250
Always 2 / 5 = 0.40 2 / 4 = 0.50 (0.40 + 0.50) / 2 = 0.4500
Always or Usually 4 / 5 = 0.80 3 / 4 = 0.75 (0.80 + 0.75) / 2 = 0.7750
Therefore, 80.00 percent and 75.00 percent of members respectively provided favorable responses to the Getting Care Quickly questions Q4 and Q6. Averaging
these two proportions yields the global proportion score of 77.50 percent for the Getting Care Quickly composite.