Recording for compliance
Voice and data recording solutions
to meet regulatory demands
As industries become more heavily regulated
and companies face increasingly intense
competition, the demand for flexible voice
and data recording solutions that meet
compliance needs has never been greater.
For over 25 years we’ve been working closely
with our partners to deliver flexible, secure
and resilient recording solutions that address
specific regulatory needs and take the
headache out of compliance.
Helping you achieve and
maintain compliance is
our priority
Trusted worldwide to capture
millions of conversations every year
Multi-million dollar trades
Customer interactions
Emergency calls
Mission-critical responses
Voice and data recording for
your needs
1
Capture the communications that matter
Quantify Recording Suite from Red Box helps businesses comply with regulations, avoid reputational
damage and financial penalties, and improve operations.
Accurate record keeping
Fraud and liability protection
Quality monitoring and enhancement
Employee assessment features
Business insight
Our recording solutions provide:
Realize the benefits of our voice and data recording solutions
Fraud and abuse detection
Prevention of reputational damage
and financial penalties
For compliance
Fact verification
Provides irrefutable evidence
of who said what for dispute
resolution, liability protection
and more.
Investigation and auditing
Enables an accurate log of
conversations to be presented in
full for evidence gathering and
reporting.
Quality monitoring
Allows recordings to be
monitored and assessed for
adherence to regulations,
policies and standards.
Rationalizing our infrastructure and reducing costs while increasing our quality of service is a constant focus
for us. Red Box has allowed Tradition to achieve this goal by providing an efficient, easy-to-use solution that
records both turrets and IP telephony.
Yann L’Huillier, Group Chief Information Officer, Tradition ”
“
Business insight
By analyzing recordings, it’s possible to identify
trends and gauge what customers think about
an organization, its products and services.
Workforce optimization
By identifying staff training needs and
delivering targeted coaching, businesses can
boost employee performance and morale and
ensure adherence to standards.
Enhanced operational efficiency A complete overview of network activity
allows organizations to identify ways to
improve their communications infrastructure
and implement efficiency savings.
Reduction in average call handling time
Enhanced customer satisfaction
Lower customer and employee attrition
For greater insight and efficiency
We selected Red Box based on its ability to provide a system that was easy to specify, install and manage.
This will enable us to boost performance within the contact center through enhanced monitoring,
evaluation and training, whilst also supporting regulatory compliance and effective dispute resolution.
Nick Coates, Head of Product, Operations & Sales, Abercrombie & Kent ”
“
The benefits of voice and data recording extend far beyond compliance. For organizations
that want to harness Big Data to understand more about their operation, enhance
performance and improve efficiency, Red Box’s solutions offer:
Improved first call resolution
Decreased employee error rates
Reduction in call volume
Faster response time to regulators
Script adherence
2 3
Key performance indicators: Key performance indicators:
From financial institutions required to comply with legislation that mandates recording
for record keeping, to contact centers and public safety services that need to maintain call
handling standards, our solutions deliver clear benefits.
Over 50% of police
forces in the UK
6/10 of the
world’s top
banks*
Market-leading
contact centers
recording millions
of calls per day
Red Box solutions
are the choice of:
*Source: The Banker Database
Top 1000 World Banks 2015 as published in the July 2015 issue of The Banker Magazine
Banks ranked by Tier 1 Capital
Knowledgeable and experienced employees
Red Box employees are voice recording specialists. We’re skilled in both traditional and IP
recording technologies, we keep up to date with the latest regulations and continually enhance
the solutions we offer.
Proven technology
Quantify Recording Suite, our voice and data recording solution, provides the levels of
functionality, security and resilience needed to maintain business continuity and compliance.
Unrivalled connectivity
By integrating with the widest range of telephony and Unified Communications (UC)
platforms, we offer the ability to capture incoming, outgoing and internal communications
across fixed-line and cell phones, financial trading devices, command and control centers, and
more.
Recording flexibility
Licensable applications that operate within one easy-to-use software platform give Red Box
customers the ability to choose the precise recording functionality for their requirements.
Best-in-class support
With a commitment to provide customers and partners with the highest levels of support, our
global team of professionals offers a 24/7 follow-the-sun model designed to meet business
needs.
Leading the way in
compliance recording
For over 25 years we’ve been developing solutions that meet precise
customer and regulatory needs.
4 5
Reasons to choose Red Box Recorders:
Government
As demand for government accountability
grows, public sector organizations are under
increasing scrutiny and pressure to deliver
outstanding services. With budgets
constantly being squeezed however, this
can be a huge challenge.
By recording voice and data, Quantify
Recording Suite helps government and
public sector organizations of all sizes
comply with internally and externally
enforced regulations and identify ways to
improve operational performance.
Financial Institutions
Banks, hedge funds and brokerages
operate in one of the most heavily
regulated industries in the world.
By capturing conversations across trading
floors and offices, Red Box helps facilitate
compliance with legislation requiring the full
capture of voice and data communications
for record keeping. As a result, organizations
are able to improve operational
transparency, deter market abuse and
mitigate risk.
Discover our
recording
solutions
Contact Centers
In competitive industries where customer
loyalty can easily be lost through poor
service, the performance level of
contact centers is vital.
By capturing an unequivocal record of
conversations, Red Box helps contact
centers comply with internally and externally
enforced standards, quickly investigate and
resolve complaints and identify employee
training needs. Quantify integrates with
leading telephony, UC, and contact
center agent and supervisor systems to
offer seamless solutions for small, medium
and enterprise-level organizations.
Public Safety
For safety-minded organizations such as
the emergency services, transportation and
construction companies, the recording of
voice and data communications is key to
providing a fast, efficient and well-organized
response.
Quantify Recording Suite captures
communications across control rooms and
from public safety workers in the field,
allowing important details to be verified,
incidents reconstructed for evidence
gathering, and improvements made to
quality and training procedures.6 7
The compliance product
of choice
Quantify Recording Suite, Red Box’s comprehensive voice and data recording
solution, is designed to offer the functionality your organization needs to:
Replay recordings on demand
By capturing voice recordings and metadata,
Quantify makes it easy to search for and retrieve
the recordings that are of interest to you.
Listen to conversations as they happen
Monitor any live recording across your
organization to provide real-time coaching
and assistance to employees.
Search for spoken words and phrases
With intelligent phonetic-based searching, quickly
and accurately mine large volumes of audio
content for spoken words and phrases.
Accurately investigate incidents
By combining recordings from multiple sources
it’s possible to build a visual timeline of events
to compile evidence needed for investigations,
audits and more.
Capture screen recordings
Recording computer screens as well as voice and
data offers the ability to monitor employee
application handling skills and identify system abuse.
Preserve recordings indefinitely
By archiving recordings to a separate dedicated
storage area it’s possible to keep recordings beyond
a standard retention cycle.
Achieve PCI compliance
Comply with PCI DSS security standards
through automatic or manual suppression of
customer card payment details from audio and
screen recordings.
Intelligently monitor telephony channels
See a complete overview of network activity to
reduce operational costs, improve employee
productivity and optimize network resources.
Benefits of our
leading technology
Choose a recording solution that can capture all your spoken communications
and offers:
Flexible deployment options
Choice of turnkey, software-only and virtual
deployment options.
Frame-based recording
This unique method of saving and storing
recorded data is secure and highly efficient.
Extensive connectivity
We integrate with the widest range of
telephony and UC platforms to offer
seamless recording solutions.
A smaller footprint
Capture up to 1000 concurrent channels of
telephony on just one server.
Call authentication
All recordings are given a unique digital
signature which proves they haven’t been
tampered with.
Resilience
Automated failover options provide the
protection needed to keep businesses
operational and compliant.
8 9
Scalability
Our flexible solution makes it easy to capture
additional channels when required.
Ease of use
An intuitive browser-based interface with
built-in support center means minimal
operator training is needed.
By working with the world’s leading IT and telephony vendors we offer
the assurance that our advanced recording solutions meet the highest
standards for integration and interoperability.
Working closely alongside
our partners
With over 25 years’ experience, we are compliance recording specialists
Our solutions are trusted by organizations globally
We deliver software that’s easy to install, use and maintain
We are partnered with key technology vendors for broad connectivity
An extensive network of global channel partners have chosen Red Box
Just five reasons to get in touch:
Discover more
Contact our specialist team today to discuss your recording needs and
arrange a one-to-one demonstration.
10 11
APPROVED
+ 1 (212) 209 1020
www.redboxrecorders.com
Red Box Recorders
Registered office: 708 Third Avenue, 6th Floor
New York, NY 10017, USA
T + 1 (212) 209 1020 E [email protected]
© Red Box Recorders Ltd 2015.
Other product and company names are the trademarks or
registered trademarks of their respective owners.