Recording for compliance

Voice and data recording solutions

to meet regulatory demands

As industries become more heavily regulated

and companies face increasingly intense

competition, the demand for flexible voice

and data recording solutions that meet

compliance needs has never been greater.

For over 25 years we’ve been working closely

with our partners to deliver flexible, secure

and resilient recording solutions that address

specific regulatory needs and take the

headache out of compliance.

Helping you achieve and

maintain compliance is

our priority

Trusted worldwide to capture

millions of conversations every year

Multi-million dollar trades

Customer interactions

Emergency calls

Mission-critical responses

Voice and data recording for

your needs

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Capture the communications that matter

Quantify Recording Suite from Red Box helps businesses comply with regulations, avoid reputational

damage and financial penalties, and improve operations.

Accurate record keeping

Fraud and liability protection

Quality monitoring and enhancement

Employee assessment features

Business insight

Our recording solutions provide:

Realize the benefits of our voice and data recording solutions

Fraud and abuse detection

Prevention of reputational damage

and financial penalties

For compliance

Fact verification

Provides irrefutable evidence

of who said what for dispute

resolution, liability protection

and more.

Investigation and auditing

Enables an accurate log of

conversations to be presented in

full for evidence gathering and

reporting.

Quality monitoring

Allows recordings to be

monitored and assessed for

adherence to regulations,

policies and standards.

Rationalizing our infrastructure and reducing costs while increasing our quality of service is a constant focus

for us. Red Box has allowed Tradition to achieve this goal by providing an efficient, easy-to-use solution that

records both turrets and IP telephony.

Yann L’Huillier, Group Chief Information Officer, Tradition ”

“

Business insight

By analyzing recordings, it’s possible to identify

trends and gauge what customers think about

an organization, its products and services.

Workforce optimization

By identifying staff training needs and

delivering targeted coaching, businesses can

boost employee performance and morale and

ensure adherence to standards.

Enhanced operational efficiency A complete overview of network activity

allows organizations to identify ways to

improve their communications infrastructure

and implement efficiency savings.

Reduction in average call handling time

Enhanced customer satisfaction

Lower customer and employee attrition

For greater insight and efficiency

We selected Red Box based on its ability to provide a system that was easy to specify, install and manage.

This will enable us to boost performance within the contact center through enhanced monitoring,

evaluation and training, whilst also supporting regulatory compliance and effective dispute resolution.

Nick Coates, Head of Product, Operations & Sales, Abercrombie & Kent ”

“

The benefits of voice and data recording extend far beyond compliance. For organizations

that want to harness Big Data to understand more about their operation, enhance

performance and improve efficiency, Red Box’s solutions offer:

Improved first call resolution

Decreased employee error rates

Reduction in call volume

Faster response time to regulators

Script adherence

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Key performance indicators: Key performance indicators:

From financial institutions required to comply with legislation that mandates recording

for record keeping, to contact centers and public safety services that need to maintain call

handling standards, our solutions deliver clear benefits.

Over 50% of police

forces in the UK

6/10 of the

world’s top

banks*

Market-leading

contact centers

recording millions

of calls per day

Red Box solutions

are the choice of:

*Source: The Banker Database

Top 1000 World Banks 2015 as published in the July 2015 issue of The Banker Magazine

Banks ranked by Tier 1 Capital

Knowledgeable and experienced employees

Red Box employees are voice recording specialists. We’re skilled in both traditional and IP

recording technologies, we keep up to date with the latest regulations and continually enhance

the solutions we offer.

Proven technology

Quantify Recording Suite, our voice and data recording solution, provides the levels of

functionality, security and resilience needed to maintain business continuity and compliance.

Unrivalled connectivity

By integrating with the widest range of telephony and Unified Communications (UC)

platforms, we offer the ability to capture incoming, outgoing and internal communications

across fixed-line and cell phones, financial trading devices, command and control centers, and

more.

Recording flexibility

Licensable applications that operate within one easy-to-use software platform give Red Box

customers the ability to choose the precise recording functionality for their requirements.

Best-in-class support

With a commitment to provide customers and partners with the highest levels of support, our

global team of professionals offers a 24/7 follow-the-sun model designed to meet business

needs.

Leading the way in

compliance recording

For over 25 years we’ve been developing solutions that meet precise

customer and regulatory needs.

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Reasons to choose Red Box Recorders:

Government

As demand for government accountability

grows, public sector organizations are under

increasing scrutiny and pressure to deliver

outstanding services. With budgets

constantly being squeezed however, this

can be a huge challenge.

By recording voice and data, Quantify

Recording Suite helps government and

public sector organizations of all sizes

comply with internally and externally

enforced regulations and identify ways to

improve operational performance.

Financial Institutions

Banks, hedge funds and brokerages

operate in one of the most heavily

regulated industries in the world.

By capturing conversations across trading

floors and offices, Red Box helps facilitate

compliance with legislation requiring the full

capture of voice and data communications

for record keeping. As a result, organizations

are able to improve operational

transparency, deter market abuse and

mitigate risk.

Discover our

recording

solutions

Contact Centers

In competitive industries where customer

loyalty can easily be lost through poor

service, the performance level of

contact centers is vital.

By capturing an unequivocal record of

conversations, Red Box helps contact

centers comply with internally and externally

enforced standards, quickly investigate and

resolve complaints and identify employee

training needs. Quantify integrates with

leading telephony, UC, and contact

center agent and supervisor systems to

offer seamless solutions for small, medium

and enterprise-level organizations.

Public Safety

For safety-minded organizations such as

the emergency services, transportation and

construction companies, the recording of

voice and data communications is key to

providing a fast, efficient and well-organized

response.

Quantify Recording Suite captures

communications across control rooms and

from public safety workers in the field,

allowing important details to be verified,

incidents reconstructed for evidence

gathering, and improvements made to

quality and training procedures.6 7

The compliance product

of choice

Quantify Recording Suite, Red Box’s comprehensive voice and data recording

solution, is designed to offer the functionality your organization needs to:

Replay recordings on demand

By capturing voice recordings and metadata,

Quantify makes it easy to search for and retrieve

the recordings that are of interest to you.

Listen to conversations as they happen

Monitor any live recording across your

organization to provide real-time coaching

and assistance to employees.

Search for spoken words and phrases

With intelligent phonetic-based searching, quickly

and accurately mine large volumes of audio

content for spoken words and phrases.

Accurately investigate incidents

By combining recordings from multiple sources

it’s possible to build a visual timeline of events

to compile evidence needed for investigations,

audits and more.

Capture screen recordings

Recording computer screens as well as voice and

data offers the ability to monitor employee

application handling skills and identify system abuse.

Preserve recordings indefinitely

By archiving recordings to a separate dedicated

storage area it’s possible to keep recordings beyond

a standard retention cycle.

Achieve PCI compliance

Comply with PCI DSS security standards

through automatic or manual suppression of

customer card payment details from audio and

screen recordings.

Intelligently monitor telephony channels

See a complete overview of network activity to

reduce operational costs, improve employee

productivity and optimize network resources.

Benefits of our

leading technology

Choose a recording solution that can capture all your spoken communications

and offers:

Flexible deployment options

Choice of turnkey, software-only and virtual

deployment options.

Frame-based recording

This unique method of saving and storing

recorded data is secure and highly efficient.

Extensive connectivity

We integrate with the widest range of

telephony and UC platforms to offer

seamless recording solutions.

A smaller footprint

Capture up to 1000 concurrent channels of

telephony on just one server.

Call authentication

All recordings are given a unique digital

signature which proves they haven’t been

tampered with.

Resilience

Automated failover options provide the

protection needed to keep businesses

operational and compliant.

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Scalability

Our flexible solution makes it easy to capture

additional channels when required.

Ease of use

An intuitive browser-based interface with

built-in support center means minimal

operator training is needed.

By working with the world’s leading IT and telephony vendors we offer

the assurance that our advanced recording solutions meet the highest

standards for integration and interoperability.

Working closely alongside

our partners

With over 25 years’ experience, we are compliance recording specialists

Our solutions are trusted by organizations globally

We deliver software that’s easy to install, use and maintain

We are partnered with key technology vendors for broad connectivity

An extensive network of global channel partners have chosen Red Box

Just five reasons to get in touch:

Discover more

Contact our specialist team today to discuss your recording needs and

arrange a one-to-one demonstration.

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+ 1 (212) 209 1020

info@redboxrecorders.com

www.redboxrecorders.com

Red Box Recorders

Registered office: 708 Third Avenue, 6th Floor

New York, NY 10017, USA

T + 1 (212) 209 1020 E info@redboxrecorders.com

© Red Box Recorders Ltd 2015.

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