Project proposal for ITIL implementation
Subtitle or presenter
Content
• Reasons for implementation• Purpose of the project• Deliverables• Milestones• Resources
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Reasons for implementation (1/2)
Primary reasons
• optimization of operational processes• increase in number and complexity of the services
• higher customer demand in scope of existing services
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Reasons for implementation (2/2)
Secondary reasons
• management of performance, capacity and availability of existing services
• need to manage suppliers and internal support groups
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Purpose of the project (1/2)
What do we want to achieve?• increase quality of provided services and their
operational support• increase customer satisfaction with provided
services and their support• increase competitiveness of [organization name]
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Purpose of the project (2/2)
What do we want to achieve?• reduce risks associated with service delivery and
IT Service • Management of processes, activities and
functions• reduce costs
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Deliverables
• Service Desk• Incident Management• Problem Management• Request Fulfillment• Change Management• Service Asset And Configuration Management
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Milestones
Milestone Due dateInitiation Planning Assessment Implementation Result Review Continual Service Improvement Setup
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Resources (1/2)
Human resources
Internal resources – [list internal resources, e.g. group name]External resources – [list external resources, e.g. consulting company]
Technical resources
ToolEquipment
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Resources (2/2)
Financial resources
Amount: [define amount of money needed to finish the project]Cost types: [split costs according to the cost type and include all resources listed here, e.g. human resources – internal and external, technical and other resources]
Other resources
Documentation
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Project proposal for ITIL implementation[presenters name]
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