Project proposal for ITIL implementation

Subtitle or presenter

Content

• Reasons for implementation• Purpose of the project• Deliverables• Milestones• Resources

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Reasons for implementation (1/2)

Primary reasons

• optimization of operational processes• increase in number and complexity of the services

• higher customer demand in scope of existing services

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Reasons for implementation (2/2)

Secondary reasons

• management of performance, capacity and availability of existing services

• need to manage suppliers and internal support groups

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Purpose of the project (1/2)

What do we want to achieve?• increase quality of provided services and their

operational support• increase customer satisfaction with provided

services and their support• increase competitiveness of [organization name]

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Purpose of the project (2/2)

What do we want to achieve?• reduce risks associated with service delivery and

IT Service • Management of processes, activities and

functions• reduce costs

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Deliverables

• Service Desk• Incident Management• Problem Management• Request Fulfillment• Change Management• Service Asset And Configuration Management

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Milestones

Milestone Due dateInitiation Planning Assessment Implementation Result Review Continual Service Improvement Setup

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Resources (1/2)

Human resources

Internal resources – [list internal resources, e.g. group name]External resources – [list external resources, e.g. consulting company]

Technical resources

ToolEquipment

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Resources (2/2)

Financial resources

Amount: [define amount of money needed to finish the project]Cost types: [split costs according to the cost type and include all resources listed here, e.g. human resources – internal and external, technical and other resources]

Other resources

Documentation

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Project proposal for ITIL implementation[presenters name]

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