PRESENTS …
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A Managed, Self-Booking, Travel Reservation Internet Portal
Powered by Cliqbook - Outtask
Presented By:Alan J. Fish Vice President, Business Services
e-Canes Travele-Canes Travel
Project Overview
In addition to providing traditional travel agency options, the Travel Department will offer UM travelers a managed self-booking travel reservation internet portal
Target Launch: Spring of 2004Portal: Cliqbook by parent company Outtask
Project Overview
Approximately 35% of U.S. academic institutions have a managed travel portal Examples:
Yale - GetThere USC - Cliqbook Texas- GetThere Harvard - Expedia Penn State - ResEx Stanford - Cliqbook
Project Overview
e-Canes Travel is the result of: Extensive analysis of industry trends & interviews of travel managers at other universitiesEfforts of steering committee comprised of representatives from: controllers, accounts payable, web development, purchasing, IT, and travel management• Chaired by Business Services
e-Canes Travel is the result of:
Guidance from and RFI’s conducted by Academic Travel Consulting
Specialists in travel technology for higher education
How e-Canes Travel Works
Cliqbook allows administration to ‘manage’ travel purchases while simultaneously giving travelers access to lower-cost internet fares
How e-Canes Travel WorksVia screen scraping technology ‘Fare Chase,’ Cliqbook retrieves from dozens of sources and displays in a single screen:
On-line travel agency rates: • Expedia, Orbitz, Travelocity, Hotels.com, etc.
Most airline website rates • AA.com, Southwest.com, delta.com,
JetBlue.com etc.
UM negotiated rates • Currently: American and Avis
Travel agency rates
How e-Canes Travel Works
Unlike commercial websites, this ‘managed’ portal
Applies university policy (e.g. no first class)
Reports purchases for further UM vendor negotiations
How e-Canes Travel Works
Provides a database so that UM knows the whereabouts of travelers during emergencies
Allows use of UM “Ghost Card” for the direct billing of official-business airfare
How e-Canes Travel Works
Cliqbook Technology reduces “surf” time and gives an “apples-to-apples” comparison
How e-Canes Travel Works
Cliqbook applies a lower service feeMost Cliqbook transactions are $15 vs. the current $25 for full service
Cliqbook transactions have a full-service back-up
Ticketed and supported 24/7 by STA Travel • one of UM’s contracted business travel agencies
How e-Canes Travel Works
Once a UM traveler / arrangers gets a login here’s how it looks:
Allows use of maps (worldwide) instead of just airport codes
Uses ‘click on region’ to find smaller airports
Provides Alternative Airport and Departure Time Searching
Provides Comprehensive
Search in a Single Display
Provides Option to Pay Via UM Ghost Card
Provides Input of UM Travel Request Account No/Sub-Object No.
E-Canes Travel ROI
Cliqbook’s ROI for UM is less than 1 year After 5 years of using Cliqbook
Will have reduced UM full-service travel agency service fees by $72,520
E-Canes Travel ROIWill have lowered UM’s Average Ticket Price from $418 to $384 This ATP reduction results in ticket savings of $251,325 • Possible because travelers have more
options/make better choicesWill have saved UM at total of $323,845
Will have cost UM $33,200 (portal fees, consulting fees, etc.)
E-Canes Travel Launch Schedule
Insert Time line here !!!!!!
E-Canes Travel Launch Schedule
Testing (faring, accounting, etc.) in June, 2004
Unit-by-unit, controlled launch beginning in July 2004
Both ‘live’ training and an ‘on-line tutorial’
E-Canes Travel Implementation/Evaluation
Schedule here !!!!!!
Fly e-Canes Travel