PRESENTS …

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A Managed, Self-Booking, Travel Reservation Internet Portal

Powered by Cliqbook - Outtask

Presented By:Alan J. Fish Vice President, Business Services

e-Canes Travele-Canes Travel

Project Overview

In addition to providing traditional travel agency options, the Travel Department will offer UM travelers a managed self-booking travel reservation internet portal

Target Launch: Spring of 2004Portal: Cliqbook by parent company Outtask

Project Overview

Approximately 35% of U.S. academic institutions have a managed travel portal Examples:

Yale - GetThere USC - Cliqbook Texas- GetThere Harvard - Expedia Penn State - ResEx Stanford - Cliqbook

Project Overview

e-Canes Travel is the result of: Extensive analysis of industry trends & interviews of travel managers at other universitiesEfforts of steering committee comprised of representatives from: controllers, accounts payable, web development, purchasing, IT, and travel management• Chaired by Business Services

e-Canes Travel is the result of:

Guidance from and RFI’s conducted by Academic Travel Consulting

Specialists in travel technology for higher education

How e-Canes Travel Works

Cliqbook allows administration to ‘manage’ travel purchases while simultaneously giving travelers access to lower-cost internet fares

How e-Canes Travel WorksVia screen scraping technology ‘Fare Chase,’ Cliqbook retrieves from dozens of sources and displays in a single screen:

On-line travel agency rates: • Expedia, Orbitz, Travelocity, Hotels.com, etc.

Most airline website rates • AA.com, Southwest.com, delta.com,

JetBlue.com etc.

UM negotiated rates • Currently: American and Avis

Travel agency rates

How e-Canes Travel Works

Unlike commercial websites, this ‘managed’ portal

Applies university policy (e.g. no first class)

Reports purchases for further UM vendor negotiations

How e-Canes Travel Works

Provides a database so that UM knows the whereabouts of travelers during emergencies

Allows use of UM “Ghost Card” for the direct billing of official-business airfare

How e-Canes Travel Works

Cliqbook Technology reduces “surf” time and gives an “apples-to-apples” comparison

How e-Canes Travel Works

Cliqbook applies a lower service feeMost Cliqbook transactions are $15 vs. the current $25 for full service

Cliqbook transactions have a full-service back-up

Ticketed and supported 24/7 by STA Travel • one of UM’s contracted business travel agencies

How e-Canes Travel Works

Once a UM traveler / arrangers gets a login here’s how it looks:

Allows use of maps (worldwide) instead of just airport codes

Uses ‘click on region’ to find smaller airports

Provides Alternative Airport and Departure Time Searching

Provides Comprehensive

Search in a Single Display

Provides Option to Pay Via UM Ghost Card

Provides Input of UM Travel Request Account No/Sub-Object No.

E-Canes Travel ROI

Cliqbook’s ROI for UM is less than 1 year After 5 years of using Cliqbook

Will have reduced UM full-service travel agency service fees by $72,520

E-Canes Travel ROIWill have lowered UM’s Average Ticket Price from $418 to $384 This ATP reduction results in ticket savings of $251,325 • Possible because travelers have more

options/make better choicesWill have saved UM at total of $323,845

Will have cost UM $33,200 (portal fees, consulting fees, etc.)

E-Canes Travel Launch Schedule

Insert Time line here !!!!!!

E-Canes Travel Launch Schedule

Testing (faring, accounting, etc.) in June, 2004

Unit-by-unit, controlled launch beginning in July 2004

Both ‘live’ training and an ‘on-line tutorial’

E-Canes Travel Implementation/Evaluation

Schedule here !!!!!!

Fly e-Canes Travel