Operating Manual
KSB Internet Application Portal
Author: Dirk Wedekind, CI-CX42, KSB AG, Germany ([email protected])
1. INTRODUCTION 2
2. PRECONDITIONS 3
3. STARTING APPLICATIONS 4
4. PRINTING 7
5. ANNEX 8
Version: June 2016
KSB Internet Application Portal Manual KSB Internet Application Portal (Version: June 2016)
Page 2 of 9
KSB Aktiengesellschaft Johann-Klein-Straße 9 67227 Frankenthal Germany
http://www.ksb.com • http://appicationportal.ksb.com
1. Introduction
1.1 What Purpose Does the KSB Internet Application Portal Serve?
The KSB Internet Application Portal enables users around the world to access the
applications of the central KSB CTX Farm at KSB AG (Germany). Access is possible using
any Internet connection.
To gain access, it is necessary to install the Citrix client software (see Annex for
instructions). It is not necessary to install other KSB applications on the end user's
computer.
In addition to the Windows ID, token authentication also ensures that access is secured.
The purpose of this measure is to provide secure access and a safe working environment,
as well as to protect the infrastructure of KSB AG (Germany) from unauthorized access
attempts.
The Token authentication is exposed until fall 2016 out of technical reasons. Until the
authentication is implement you can access the KSB Citrix Farm with only your
Windows – EMEA Account information (username and password).
The target group is external service providers, KSB locations outside the central data
network, and KSB employees who use the KSB applications from external PCs or from
private work centers.
To access the KSB Internet Application Portal, you must have a broadband Internet
connection.
When accessing from other continents, the long signal propagation delays can lead to
slow response times, although this does not affect the application's functional
capabilities.
1.2 Conditions of Use
The KSB Internet Application Portal and the tokens may only be used for work-related
purposes.
All IDs and tokens at KSB are unique and restricted to individual personnel. It is not
permitted to share the use of IDs or tokens with other users. It is forbidden to pass IDs
and tokens on to third parties.
All passwords are personal. They must be kept confidential and may not be disclosed to
third parties.
In the event of misuse, operational disruptions and/or process malfunctions resulting
from improper use of the system, the central IT department of KSB AG (Germany) is
entitled to inform the HR department responsible and, if necessary, the Works Council.
In the event of abuse of these conditions of use, KSB AG (Germany) is entitled to revoke
the user's permission to use the Portal.
KSB Internet Application Portal Manual KSB Internet Application Portal (Version: June 2016)
Page 3 of 9
KSB Aktiengesellschaft Johann-Klein-Straße 9 67227 Frankenthal Germany
http://www.ksb.com • http://appicationportal.ksb.com
2. Preconditions
2.1 Installed Clients
The KSB CTX Farm applications themselves do not need to be installed on your PC in
order to use them.
Citrix Online Plug-in (Web) from Citrix Systems, Inc. serves as the interface. This client
software also controls the functions that are needed when using printers.
All Microsoft Operating Systems starting from Windows 7 and upwards are supported.
The defined standard client versions of KSB AG, can be downloaded from the webpage
http://applicationportal.intern.ksb.com. There you will also find the installation
instructions for the client.
Usually these software products are installed by your local IT department.
2.2 Company Networks
Even if you work behind a firewall in a company network, it should be possible to use the
KSB Internet Application Portal without any special configuration.
All data traffic is transmitted via HTTP (port 80) and HTTPS (port 443). This is normally
available in every network.
KSB Internet Application Portal Manual KSB Internet Application Portal (Version: June 2016)
Page 4 of 9
KSB Aktiengesellschaft Johann-Klein-Straße 9 67227 Frankenthal Germany
http://www.ksb.com • http://appicationportal.ksb.com
3. Starting Applications
3.1 General
To access the KSB Internet Application Portal, you need a fully functioning broadband
Internet connection. For the following steps, we assume that such an Internet connection
has been established and is working properly.
3.2 Log on to the Portal
(1) Open your Internet Explorer and
navigate to this page: http://applicationportal.ksb.com
On this Web page, you will find up-to-date information, a software and
documentation download area, as well as a link to the input page for your
access data.
(2) Left-click the link "Click here to log in".
(3) Enter your central EMEA Windows account as your access ID ("User-
name"), as well as the corresponding password ("Password") and the token
pass code ("PASSCODE").
User name: IT key (e.g. chriale)
Password: EMEA KSB domain password
PASSCODE: Personal token password (PIN, 4–8 figures)
and token code (6 numbers on token display).
The Token authentication is exposed until fall 2016 out of technical reasons. Until the
authentication is fully implemented again, you can access KSB Citrix Farm by your
Windows – EMEA Account information (username and password).
KSB Internet Application Portal Manual KSB Internet Application Portal (Version: June 2016)
Page 5 of 9
KSB Aktiengesellschaft Johann-Klein-Straße 9 67227 Frankenthal Germany
http://www.ksb.com • http://appicationportal.ksb.com
3.3 Starting Applications
(4) After clicking on “APPS” you can see a list of all your Citrix applications. By
clicking on one of the application icon´s, you start the application.
(5) By clicking “Details” and “Add to favorites” you can add frequent used
applications to the Startpage.
KSB Internet Application Portal Manual KSB Internet Application Portal (Version: June 2016)
Page 6 of 9
KSB Aktiengesellschaft Johann-Klein-Straße 9 67227 Frankenthal Germany
http://www.ksb.com • http://appicationportal.ksb.com
3.4 Drive Concept
If you are working with the KSB CTX Farm, the following drives are available:
Initially there are your local drives (for example C:\)
O: R: T: und U: are the usual drives for central file storage (Groupshares, Departments,
Projects, Users).
P: is the local programs drive for the KSB CTX Farm.
KSB Internet Application Portal Manual KSB Internet Application Portal (Version: June 2016)
Page 7 of 9
KSB Aktiengesellschaft Johann-Klein-Straße 9 67227 Frankenthal Germany
http://www.ksb.com • http://appicationportal.ksb.com
4. Printing
Printing on the KSB CTX Farm
All printers that are available locally on your PC or notebook are provided automatically
in the KSB CTX Farm. This function is provided by the Citrix client software.
There is no special management of printers under Citrix environment.
Your PC´s default printer is automatically configured as default printer during the Citrix
session.
The name of the printer within
the Citrix session is the same as
on your PC. As additional
Information the Name of the PC
(here DEFTCN00060) and the
Session number (2) is attached
to the Printer name.
If you wish to access the printer
settings, only the settings of the Citrix
universal printer driver are initially
displayed. In a second step, however,
you have full access to all settings for
the actual printer driver in question by
navigating to "Local settings".
KSB Internet Application Portal Manual KSB Internet Application Portal (Version: June 2016)
Page 8 of 9
KSB Aktiengesellschaft Johann-Klein-Straße 9 67227 Frankenthal Germany
http://www.ksb.com • http://appicationportal.ksb.com
5. Annex
5.1 How to Obtain Support in the Event of Problems
In case you have any questions or problems regarding the KSB Citrix Farm or KSB Citrix
applications, please do not hesitate to call the KSB IT-Servicedesk (+49 (6233) 86 -
3500).
Please do not send mails to certain persons, because there are many reasons like
vacation, illness, training, and so on, why your concern could not be processed. The IT -
Servicedesk is always the fastest way to get assistance.
The KSB Service Desk provides its service in English, German and French, and it can be
reached by phone from Monday to Friday, 7 a.m. CET until 6 p.m. CET.
*All times are given as the time at the location of KSB AG (Germany).
Converting the times for other KSB locations around the world can vary due to daylight saving time and time zone changes.
At any other time, you will be able to record your query as a message on a telephone
answering machine.
KSB IT Servicedesk
Telephone: +49 6233 86 3500
Alternatively, you can submit a written report of your
incident in the KSB IT Service Portal.
You will find the KSB IT Service Portal on the central KSB
intranet under "KSB platforms".
The tasks performed by the KSB AG IT department are management, strategic planning
and system responsibility. The actual operation and troubleshooting activities are
outsourced to various IT service providers.
Please be aware that employees from the companies Hewlett Packard (HP) or Atos might
contact you to solve your problem.
Richmond (USA)
Varzea Paulista (Brasil)
Frankenthal* (Germany)
Pune (India)
Shanghai (China)
Budamba (Australia)
01:00
till
02:00
till
07:00
till
10:30
till
13:00
till
15:00
till
12:00 15:00 18:00 21:30 00:00 02:00
KSB Internet Application Portal Manual KSB Internet Application Portal (Version: June 2016)
Page 9 of 9
KSB Aktiengesellschaft Johann-Klein-Straße 9 67227 Frankenthal Germany
http://www.ksb.com • http://appicationportal.ksb.com
5.2 5.2 How to Access the KSB Application Portal
To access the KSB Internet Application Portal, you require the following:
(a) A KSB EMEA Windows account
(b) The assignment of program icons in the KSB CTX Farm.
As an employee of KSB, you request these services via the KSB IT Service Portal on the
KSB intranet or using your key user.
External users, for example, those at service providers, gain access via the contact
person responsible at KSB.
5.3 Which applications are available via the KSB Application Portal?
A list of all applications available in the Citrix Farm can be found in the KSB intranet.
5.4 What Costs incur for using the KSB Citrix Portal?
A monthly charge rate is incurred in internal clearing for providing the EMEA Windows
account and the assigned program icons in the KSB CTX Farm.
These items can also be used in other application scenarios though.
The charge rates are published on the KSB intranet.
5.5 Changing of your Windows or Citrix Password.
You have to change your Windows Password in regular intervals at the EMEA Domain. 14
days before your account would be disabled, you will be reminded at each log in to
change your log in password.
Please take the document “Windows Password Requirements at KSB” into consideration
when choosing your new Password. This document can be found in the KSB intranet.
In case you experience any problems with the KSB Citrix Farm after changing your
password, please contact the IT-Servicedesk.
5.6 Installation of Citrix Client Software
The actual version of the Citrix Client Software is called:
“Citrix Receiver”. Please check from time to time if there
are any updates for this Software on this webpage:
http://applicationportal.intern.ksb.com.
The necessary installation instructions as well as installation sources can be found in the
Download Area of this page http://applicationportal.intern.ksb.com.