Operating Manual KSB Internet Application Por Manual KSB Internet Application Portal Author: Dirk Wedekind, CI-CX42, KSB AG, Germany (dirk.wedekind@ksb.com) 1. INTRODUCTION 2 2. PRECONDITIONS

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  • Operating Manual

    KSB Internet Application Portal

    Author: Dirk Wedekind, CI-CX42, KSB AG, Germany (dirk.wedekind@ksb.com)

    1. INTRODUCTION 2

    2. PRECONDITIONS 3

    3. STARTING APPLICATIONS 4

    4. PRINTING 7

    5. ANNEX 8

    Version: June 2016

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    KSB Aktiengesellschaft Johann-Klein-Strae 9 67227 Frankenthal Germany

    http://www.ksb.com http://appicationportal.ksb.com

    1. Introduction

    1.1 What Purpose Does the KSB Internet Application Portal Serve?

    The KSB Internet Application Portal enables users around the world to access the

    applications of the central KSB CTX Farm at KSB AG (Germany). Access is possible using

    any Internet connection.

    To gain access, it is necessary to install the Citrix client software (see Annex for

    instructions). It is not necessary to install other KSB applications on the end user's

    computer.

    In addition to the Windows ID, token authentication also ensures that access is secured.

    The purpose of this measure is to provide secure access and a safe working environment,

    as well as to protect the infrastructure of KSB AG (Germany) from unauthorized access

    attempts.

    The Token authentication is exposed until fall 2016 out of technical reasons. Until the

    authentication is implement you can access the KSB Citrix Farm with only your

    Windows EMEA Account information (username and password).

    The target group is external service providers, KSB locations outside the central data

    network, and KSB employees who use the KSB applications from external PCs or from

    private work centers.

    To access the KSB Internet Application Portal, you must have a broadband Internet

    connection.

    When accessing from other continents, the long signal propagation delays can lead to

    slow response times, although this does not affect the application's functional

    capabilities.

    1.2 Conditions of Use

    The KSB Internet Application Portal and the tokens may only be used for work-related

    purposes.

    All IDs and tokens at KSB are unique and restricted to individual personnel. It is not

    permitted to share the use of IDs or tokens with other users. It is forbidden to pass IDs

    and tokens on to third parties.

    All passwords are personal. They must be kept confidential and may not be disclosed to

    third parties.

    In the event of misuse, operational disruptions and/or process malfunctions resulting

    from improper use of the system, the central IT department of KSB AG (Germany) is

    entitled to inform the HR department responsible and, if necessary, the Works Council.

    In the event of abuse of these conditions of use, KSB AG (Germany) is entitled to revoke

    the user's permission to use the Portal.

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    KSB Aktiengesellschaft Johann-Klein-Strae 9 67227 Frankenthal Germany

    http://www.ksb.com http://appicationportal.ksb.com

    2. Preconditions

    2.1 Installed Clients

    The KSB CTX Farm applications themselves do not need to be installed on your PC in

    order to use them.

    Citrix Online Plug-in (Web) from Citrix Systems, Inc. serves as the interface. This client

    software also controls the functions that are needed when using printers.

    All Microsoft Operating Systems starting from Windows 7 and upwards are supported.

    The defined standard client versions of KSB AG, can be downloaded from the webpage

    http://applicationportal.intern.ksb.com. There you will also find the installation

    instructions for the client.

    Usually these software products are installed by your local IT department.

    2.2 Company Networks

    Even if you work behind a firewall in a company network, it should be possible to use the

    KSB Internet Application Portal without any special configuration.

    All data traffic is transmitted via HTTP (port 80) and HTTPS (port 443). This is normally

    available in every network.

    http://applicationportal.intern.ksb.com/

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    KSB Aktiengesellschaft Johann-Klein-Strae 9 67227 Frankenthal Germany

    http://www.ksb.com http://appicationportal.ksb.com

    3. Starting Applications

    3.1 General

    To access the KSB Internet Application Portal, you need a fully functioning broadband

    Internet connection. For the following steps, we assume that such an Internet connection

    has been established and is working properly.

    3.2 Log on to the Portal

    (1) Open your Internet Explorer and

    navigate to this page: http://applicationportal.ksb.com

    On this Web page, you will find up-to-date information, a software and

    documentation download area, as well as a link to the input page for your

    access data.

    (2) Left-click the link "Click here to log in".

    (3) Enter your central EMEA Windows account as your access ID ("User-

    name"), as well as the corresponding password ("Password") and the token

    pass code ("PASSCODE").

    User name: IT key (e.g. chriale)

    Password: EMEA KSB domain password

    PASSCODE: Personal token password (PIN, 48 figures)

    and token code (6 numbers on token display).

    The Token authentication is exposed until fall 2016 out of technical reasons. Until the

    authentication is fully implemented again, you can access KSB Citrix Farm by your

    Windows EMEA Account information (username and password).

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    KSB Aktiengesellschaft Johann-Klein-Strae 9 67227 Frankenthal Germany

    http://www.ksb.com http://appicationportal.ksb.com

    3.3 Starting Applications

    (4) After clicking on APPS you can see a list of all your Citrix applications. By

    clicking on one of the application icons, you start the application.

    (5) By clicking Details and Add to favorites you can add frequent used

    applications to the Startpage.

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    KSB Aktiengesellschaft Johann-Klein-Strae 9 67227 Frankenthal Germany

    http://www.ksb.com http://appicationportal.ksb.com

    3.4 Drive Concept

    If you are working with the KSB CTX Farm, the following drives are available:

    Initially there are your local drives (for example C:\)

    O: R: T: und U: are the usual drives for central file storage (Groupshares, Departments,

    Projects, Users).

    P: is the local programs drive for the KSB CTX Farm.

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    KSB Aktiengesellschaft Johann-Klein-Strae 9 67227 Frankenthal Germany

    http://www.ksb.com http://appicationportal.ksb.com

    4. Printing

    Printing on the KSB CTX Farm

    All printers that are available locally on your PC or notebook are provided automatically

    in the KSB CTX Farm. This function is provided by the Citrix client software.

    There is no special management of printers under Citrix environment.

    Your PCs default printer is automatically configured as default printer during the Citrix

    session.

    The name of the printer within

    the Citrix session is the same as

    on your PC. As additional

    Information the Name of the PC

    (here DEFTCN00060) and the

    Session number (2) is attached

    to the Printer name.

    If you wish to access the printer

    settings, only the settings of the Citrix

    universal printer driver are initially

    displayed. In a second step, however,

    you have full access to all settings for

    the actual printer driver in question by

    navigating to "Local settings".

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    KSB Aktiengesellschaft Johann-Klein-Strae 9 67227 Frankenthal Germany

    http://www.ksb.com http://appicationportal.ksb.com

    5. Annex

    5.1 How to Obtain Support in the Event of Problems

    In case you have any questions or problems regarding the KSB Citrix Farm or KSB Citrix

    applications, please do not hesitate to call the KSB IT-Servicedesk (+49 (6233) 86 -

    3500).

    Please do not send mails to certain persons, because there are many reasons like

    vacation, illness, training, and so on, why your concern could not be processed. The IT -

    Servicedesk is always the fastest way to get assistance.

    The KSB Service Desk provides its service in English, German and French, and it can be

    reached by phone from Monday to Friday, 7 a.m. CET until 6 p.m. CET.

    *All times are given as the time at the location of KSB AG (Germany).

    Converting the times for other KSB locations around the world can vary due to daylight saving time and time zone changes.

    At any other time, you will be able to record your query as a message on a telephone

    answering machine.

    KSB IT Servicedesk

    Telephone: +49 6233 86 3500

    Alternatively, you can submit a written report of your

    incident in the KSB IT Service Portal.

    You will