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NetBoss Technologies Integrated Service Assurance

Overview

Your Service Assurance Partner

Key Features

•Convergentservicemanagement

•Comprehensiveelementandtechnologysupport

•Flexible,scalable,provensolution

•Lowlife-cyclecost

•Solidprojectmanagementandintegration

•Best-in-classpartners

•Integratedturnkeysolution,deliveredandinstalled

Managing Critical Path of Service

Overthelastdecade,networkoperatorrequirementshavechangeddramatically.Itisnotenoughtodaytosimplymonitorandmanagethenetwork.Enhancedservicessuchasbroadbanddata,VoiceoverInternetProtocol(VoIP),videoandon-demandservicesrequirenetworkengineerstoplan,predictandproactivelymanageservices.Sothefundamentalobjectiveofnetworkmanagement–topredict,preventandrepairservice-affectingconditions—ismorecriticalthanever.orthroughputinformationatscheduledintervals.

Evenoneoccurrenceofserviceinterruptioncanhavedireconsequencestothereputationandrevenueofaserviceprovider.NetBossTechnologiesdeliversServiceAssuranceforuninterruptednetworkperformance.Itdoesthisbyprovidingsuperiorsituationalawarenesscapability,servingasthecornerstoneofyourplantopreempt,respondtoandresolvenetworkissues.ChooseNetBossTechnologiesIntegratedServiceAssurancetoloweroperationalcostswhileimprovingQualityofService(QoS).Manageeverythingfromlegacyequipmenttonext-generation,IP-basednetworkinfrastructureandservices.NetBossTechnologiesdeliversascalablefuture-proofsolutionforconvergentserviceproviders.ThemovetoIP-basedNextGenerationNetworks(NGN)servicesinthecommunicationsindustryisaccelerating.Tosupportthistransformation,theindustry’snetworkmanagementparadigmhasshiftedfromtraditionalinfrastructuremanagementtoServiceAssurance–themanagementofnext-generation,multi-vendor,multi-protocolconvergedinfrastructureandtherevenue-generatingcomponentofnetworkservicesandtheircustomers.Whilenetworkelementanddomainmonitoringremaincriticallyimportant,today’sQoScommitmentsrequireaclear,real-timeviewoftrafficandperformancetoensureend-to-endservicesaredeliveredtothecustomer–attheQoSpromisedintheServiceLevelAgreement(SLA).ServiceAssurancecombinesfaultandperformancemanagementwithprobes,workforceadministrationandservicemanagementtoenableoperatorstomanageservicequalityandproactivelycorrectproblemsbeforetheysignificantlyaffectthecustomer.Ourcombinationofsuperiorsoftwareproducts,best-in-classsolutionpartnersandrock-solidprojectmanagementandprofessionalservicesensuresyourinvestmentisprotectedandflexible.

www.netboss-technologies.com


Thesefaultandperformancefunctionsarestillrequired—andwillberequiredinthefuture.Butcorrelatingprovideddatatomeaningfuldecision-supportintelligenceisthenewgoal.ThiscorrelationcapabilitysetsNetBoss’IntegratedServiceAssuranceapartfromotherserviceassurancesolutions.Byaddingnetworkprobes,serviceinventory,topologycorrelationandreal-timeperformancevisibility,wecanplan,manageandrepairend-to-endserviceseffectively.

ToeffectivelymanagecomplexNGNsthisway,youmustfirstconsiderhowmanagementoftheconvergedNGNdiffersfromthatoflegacynetworks.IntheNGN—fromthephysicallayerallthewaytotheapplicationlayer—networkoperationsmustbeabletoviewthehealthandstatusofalllayersandinfrastructureinvolvedintheend-to-endserviceoffering:

•Servicequality—keyperformanceindicators/keyqualityindicators(KQIs/KPIs)

•ServiceImpactAnalysis/ServiceLevelAgreement

(SIA/SLA)

•Infrastructurehealthandstatus

•Networkandapplicationsperformanceandprobes

•Inventory

•RootCauseAnalysis

•Usage

Inaddition,youmustaddmanagementofcustomerpolicycontractsorSLAs.Indoingso,theeconomicimpactandmoment-to-momentaccountabilityofnetworkoperationsandengineeringincreasesdramatically.

AddressingServiceAssurancefromthistotal,layeredperspective,asNetBossTechnologiesdoes,istheonlywaytoprovidetrueservicequalitymanagement(SQM).Withmorethan200customersworldwide,NetBossTechnologieshasbroad,time-testedexperienceandtechnologyrequiredtoprovideatotalintegratedserviceassuranceOSS(OperationsSupportSystem)solutionforservice-orientedNGNs.

InadditiontoourcoreNetBossXT®architectureandapplication-specificmodules,weworkwithbest-in-classtechnologyandsolutionvendorstodeliveranindustry-leading,optimizedintegratedServiceAssuranceOSSsolutionthatistailoredtomeetyourspecificneeds.

Strong Values, Strong Economics Flexible, Scalable, Proven Solution

NetBossTechnologies’IntegratedServiceAssuranceSolutionisaprovensolutionbasedonNetBossXTsoftwareandasuiteofnetworkmanagementtoolsusedbyleadingtelecomserviceproviders.Theseprovidersareequippedwithtechnologiestobetterservetheirowncustomersthroughcomprehensivenetworkmanagement,SIAandautomatedSLAcapabilities,aswellastheexperienceanddisciplineofNetBossTechnologiesinservingasasystemsintegratorandprovidingoperationscentermanagementservices.

Whetherit’smanagingfixedormobileaccess,transport,coreswitching,servicedeliveryandservicemanagementsystems,NetBossXTdoesitallfromasinglesystem.NetBossTechnologieshastheproductsandexperienceyouneedtomanageemergingtechnologiesandservices,suchasVoIP,MPLS,3GMobile,WiMAX,MetroEthernetorLayer2/Layer3VPN.WithNetBossXT,youdon’thavetoworryaboutthenextwaveoftechnology–you’reready.

Future-Proof, Low Life-Cycle Cost

Ifyouareaserviceprovider,youappreciatethechallengeofplanning,implementing,managingandmaintainingareliableandprofitablenetwork.Youwanttoday’sinvestmenttodemonstrateasignificantreturnwhileprovidingforalowlife-cyclecost.

Overview

NetBossTechnologiesIntegratedServiceAssurancesolutionsaredesignedtoprovidethelowestcostofownershipoverthelifeofasystem.Fromlegacytonext-generation,ourcustomerscanfeelconfidenttheirserviceassuranceinvestmentwillsupportinfrastructureandservicestodayandtomorrow.NetBossTechnologiesisanactivememberandparticipantofkeyindustrystandardsorganizations,ensuringeaseofintegrationandinteroperabilitywithothernetworkelementsandmanagementsystems.

NetBossTechnologiesIntegratedServiceAssurancesolutionssupportnetworkscalingfromjustafewnetworkelementstomuchlargernetworkssupportingtensofthousandsofnetworkelements.NetBossXToffersflexible,scalable,cost-effectivemanagementsolutionstailoredtocustomerneeds.Oursolutionsarepackagedintobuildingblockssotheyscaleoptimally,flexiblyandmodularly.Theycangrowasyournetworkgrows.

Doyouneednewinterfacesfornewequipment?NetBossXADE™isanoptionaltemplate-basedGUIagentdevelopmenttooltobuildmanagementinterfacesquicklyandeasily.Anyagentorinterfaceyoubuildisyourstobeginusingwithoutadditionallicensingfees,soyourlong-termoperationsandmaintenancecostsarereduced,andreturnoninvestmentisdramaticallyimproved.

Comprehensive Integrated Service Assurance Portfolio

•ServiceManagement

– Infrastructurehealthandstatusmonitoring

– Networkandapplicationperformancemanagement(KPI)

– Customerexperienceandservicelevelmanagement(KQI)-ExecutiveDashboard

– TroubleTicketingandReporting-InventoryManagement-PolicyManagement

– Eventcorrelationandanalysis

•Turnkeyprojectmanagementandservices

•Operationsconsultingandre-engineeringservices

•Interfacedevelopmenttoolkit

•Globalcustomerserviceandsupport

•NOCManagedServices

Professional Services: Not Just a SolutionAtNetBossTechnologies,wesupportourtechnologysolutionswithworld-classexpertiseandyearsofexperi-encein:

•Planning,deployingandmanagingnetworksjustlikeyours

•Transformingnetworkcomplexityandnetworksintransitionintosimplified,moreeasilymanageablerevenue-generatingresources

•Tailoringsolutionstoyourspecificenvironment

TheNetBossapproachisnotjustasolution:itisaturnkeyapproachtotelecommunicationsservicemanagement,encompassingthesolution,consulting,outsourcingservicesandsupport.Ourapproachisverydifferentfromvendorswhosegoalismerelytosellaproducttoyou.Ourteambecomespartofyourteam,focusingonyourconcernsandyoursuccess.

WithNetBossTechnologiesastheprojectlead,youareensuredasinglepointofcontact,asinglepointofresponsibilityandatightlyintegratedapproachforvalueandperformance.

NetBossTechnologiesProfessionalServicesinstallsandintegratesServiceAssurancesolutions,ensuringtopknowledgeandqualityisbuiltinforyou.Wefeelstronglyaboutownershipandaccountability.Wedesign,scope,implement,integrateandsupportourownsolutions.


Overview


Project Management and Integration

Basedonworkwithgovernmentsworldwide,NetBossTechnologieshasbuiltasolidtrackrecordinprojectmanagementandsystemsintegration.Thisenablesustofulfilldemandsforcriticaltechnologyandserviceseveninthisexactingsector.

Ourprojectmanagershavegonethroughrigorousandcomprehensiveformalprojectleadershiptraining.Thisensuresastrongmanagementapproachwithsoundfiscalperformance.NetBoss’strackrecordinon-timedeliveryandperformanceiswellregardedintheindustry.

Finally,ourbest-in-classpartnersprovidethekeytechnologiesandcompetenceneededtocompleteandenhanceourServiceAssuranceportfolioandcustomizedsolutions.Ourpartnersaddprovenvalueandensureourcustomersareinvestinginthebestpossiblesolutions.

NetBoss XT: State-of-the-Art, Web-based Core Software

CoretoNetBoss’ServiceAssurancesolution,NetBossXTisbasedonopenstandardsdevelopedbyTMForumandDistributedManagementTaskForce.NetBossXTallowsyoutomodelyournetwork,monitoritsnetworkelementsinreal-time,establishsystemconnectivityacrossadistributedenvironmentandperformaccountmanagementandadministrativetasks.

Itusesstate-of-the-art,object-oriented,Web-basedtechnologytoprovideuniformityoflookandfeelacrossallapplications.Theseapplicationsarescalable,cross-platformandsupportawiderangeofnetworktopologies,aswellasdistributednetworkarchitectures.NetBossinterfacesarebasedonopenstandardsmanagementinterfaceprotocolsincludingSNMP,CORBA,XMLandTL1.ThepublishedAPIsalsofacilitateeasyintegrationwiththird-partyapplications,elementsandelementmanagersReporting

TheReportingcomponentoftheNetBossTechnologiesServiceAssuranceSolutionfeaturesaturnkeyreportingstructurethatcommunicateswithmultipleOSSsandaccommodatesdistributedservers.ThereportsaredesignedbyanadministratorandpublishedtotheWeb.Also,Webreportsareprovidedonascheduledbasisandincludeuserandgroupsecurity,aswellaspersonalizedreports.IteasilyintegrateswithourotherIntegratedServiceAssurancesolutionsuiteofapplicationstoprovidecontext-sensitive,user-definedreportsbasedonnavigationandselectionfrommenus.Also,thereareOracledatabaseviewoptions,storedproceduresandaWebserverforbrowser-basedreports.Trouble Ticketing

TheTroubleTicketingcomponentofourServiceAssuranceSolutionprovidessupportforresourceandserviceimpactresolution.Thesystemsupportsbothautomatedandmanualcreationandupdateoftroubletickets,withanindustrystandardOSS/JinterfacetotheFaultManagementcomponent:

•Automated–whenaneventoccurswithinthenetworkthatmatchescertaincustomer-definedcriteria,thesystemautomaticallyopensaticket

•Manual–anoperatorcanopenaticketbysimplyclick-ingtheevent.Alleventparameters,suchasresource,sub-resource,severity,messageanduser-definedcustomdata,areautomaticallypassedtothesystem

Overview


Fault Management with Topology-based Correlation

TheFaultManagement(FM)componentoftheServiceAssuranceSolutionhasarobustalarm,resourceandtopology-basedcorrelationenginethatisoptimizedforeachfunctionalarea.Thisapproachissuperiortotraditionalrules-basedcorrelationenginesinthatthestatepropagationmechanismsandconnectivityinformationalreadyexistinsidethesysteminanautomaticallybuiltandmaintainedtopologymodelthataccuratelyreflectsthestructureoftherealnetwork.TheFMcomponentcollectsfaultandstatusinformationfromtheelementsandelementmanagers–continuouslycollecting,processing,presentingandreportingonthenetworkfaultstatusandutomaticallyestablishingdependenciesandimpactforanyevent.TheFMcomponentperformsServiceManagementbycorrelatingnetworkeventstoservicesimpactedacrossmulti-vendornetworkelementsandelementmanagers.

See Network Management from your Customer’s Point-of-View

Proactive Management

Today,serviceprovidersoffermoreservicesthanever.Atthesametime,theyarechallengedwithgrowingtheirsubscriberbaseandrevenuesindifficulteconomies.Proactivelymanagingservicestomaximizecustomerexperience,maintaincustomerloyaltyandenhancerevenuehasbecomeincreasinglycriticaltoproviderbusinessplans.Tomeetthesegoals,serviceprovidersuseSLAstoguaranteethelevelofservicequalitytocustomers.Servicequalitymanagement(SQM)delineatesmonitoringservicequalitytoensureservicequalityconformstotheSLA.

NetBossTechnologieshasrespondedtothischallengebytakingserviceprovidersbeyondjustnetworkmanagementtothehigherlevelofServiceAssurance.Withthisrichsetofstandardandoptionalservicemanagementresources,youcanimproveservicequalityandcustomerexperienceandenjoyanewlevelofvisibilityintoyourongoingconformancetoservicelevelgoals.

Performance Management

ThePerformanceManagementcomponentofIntegratedServiceAssurancesimulatesnetworktraffic.Intelligentprobescollectandanalyzeperformancedatafromnetworkedresources–processing,correlatingandpresentingdefinedkey-performanceandqualityindicatorsandQualityofExperiencemetricsandSLAstatus.

Theperformancemanagementenginecollectsandprocessesreal-timeandhistoricalstatisticsandmeasuresKPIsandKQIsforend-to-endperformanceandqualityofIPservices.TheperformancemanagementcomponentenablesdevelopingmeaningfulandcustomizedSLAsfornetworkoperators,businessunits,partnersorcustomers.Aseparate,Web-basedinterfacepermitssubscriberstomonitor,createandviewreportsabouttheirownSLAs.Networkoperatorsdeterminewhatinformationandreportsareaccessibletosubscribers,andthesubscriberportalcanbecustomizedandeasilyintegratedintoexistingportals.

Service Level Management (SLM)

NetBossTechnologiesIntegratedServiceAssuranceSolutionprovidesaframeworkforimplementingSIA,SLMandSLAreporting.SIAcorrelatesnetworkeventstoservicesimpactedacrossyourmulti-vendornetworkelementsandelementmanagersand–equallyimportant–tothecustomerswhoareimpacted.SLMenablesmonitoringandtrackingofkeySLAmetricsincludingavailability,time-to-repair,time-to-provisionandQoS.SLMprovidescustomerimpactandSIAbyintegratinginternalmoduleswithexternalOSScomponentssuchastroubleticketingsystems,serviceinventorydatabasesandcustomer/SLAdatabases.

Overview


Strategic Benefits

•Lowerslifecyclecosts

•Maximizesexistinginvestment

•ReducesITandadministrationcosts

•Bundledsolutionpricing

•Fasterdeliveryofnewservices

•Fastertimetorevenue

Operational Benefits

•RapidDeployment

•Improvesnetworkandservicereliability

•Redundant,scalablesolution

•Multi-vendor,multi-service,multi-protocolsolution

•Standards-basedopenarchitecture

•Singlevendorforfasterresponse,trueaccountability

Network/Service Management Features

•ServiceCatalogandServiceRepository

•ServicePerformance

Operations

•End-to-endnetworkandservicemonitoringCentralizedGUIswithuser-customizedgraphicalandtextviews

•Command-and-controlcapabilitiesfornetworkelementsandelementmanagers

•Policymanagementbasedonuser-definedconditionsandactions

Architecture

•Openarchitectureenablesrapidintegrationwithindustry-standardorhomegrownOSSsystems

•Opendatabasestructureallowsforcustomreportingutilitiesandeasilyextendsprovidedreports

•Robusttoolsetextendsgraphicsandmonitoringasnetworkexpands

Automation

•Notifykeyon-callpersonnelorsupportstaffwhenman-agementpoliciesareviolatedonanynetworkelement

•Repairorfurtherdiagnoseproblemsbyautomaticallysendingcommandsafterapredeterminedevent

Security

•Configurableuseraccesslevelsonaperuser/groupbasisusingyourexistingLDAPorActiveDirectoryinfrastructure

•Configurableuseraccesstonetworkviewsby

technology,regionordomain

Flexible Development Features

NetBossXADE™,theNetBossXTAgentDevelopmentEnvironment,givesyoutheabilitytoquicklyandeasilybuildnew,customizedmanagementagentsusinganintuitiveGUI.Thiscapabilitymakesiteasyandcosteffectiveforyoutosupportnewelementsandsystemsastheybecomeavailable.ItalsoensuresthatyoucanmanageanylegacyelementnotsupportedbyourexistinglibraryofNetBossXT®managementagents.

UsingNetBossXADE,youcancreatefullFCAPS-capablemanagementagentsandcreatestunningvisualdepictionstoincludephysicalandlogicallayoutsofnetworkelementsoracombinationofboth.Additionaldiagramscanbebuilttoprovidehighlyfunctionalcommand-and-controlactionstogive,forexample,complexconfigurationcontroltooperatorsinaneasy-to-useintegratedinterfacewithouthavingtounderstandcomplicatedCLIorweb-basedinterfacestoindividualnetworkelements.Contact Information

Formoreinformation,pleasecontactyourNetBossTechnologiesrepresentative,orvisitourwebsiteatwww.netboss-technologies.com.

NetBoss,andNetBossXTareregisteredtrademarksofNetBossTechnologies,Inc.©NetBoss-Technologies,Inc.2010AllRightsReserved. Datasubjecttochangewithoutnotice.

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Overview