e-Government Program
Introduction:
Shared InfrastructureCoordinated Decentralized Approach
Common Standards and Practices
Unified Vision and Action Plan
Representatives from MOF, MCIT, CITC
Program Directorate
The Supreme Supervisory Committee
The Minister of Finance (MOF)
The Steering Committee
The
Adv
isor
y G
roup The e-Gov
Committee in each GovernmentEntity
The Minister of Communications and IT (MCIT)
Chaired by the Governor of CITC
Hierarchy:
The Governor of the Communications and IT
Commission (CITC)
Second Action Plan 2011-2015
“Enabling everyone to use effective government services, in a secure integrated and easy way, through
multiple electronic channels”
The Vision:
e-Government second action plan components:IN
FRAS
TRU
CTU
RE
E-SE
RVIC
ES
E-P
AR
TIC
IPA
TIO
N
NA
TIO
NA
LS
HA
RE
D
SY
ST
EM
S
HUMAN CAPITAL, COMMUNICATION & CHANGE MANAGEMENT
SUPPORT & MONITORING BY OFFICE OF STRATEGY MANAGEMENT (OSM)
EXECUTION BY YESSER AND THE GOVERNMENT ENTITIES
Impl
emen
tatio
nW
ork s
trea
ms
SUSTAINABLE WORKFORCE PUBLIC EXPERIENCE GOVERNMENT EFFICIENCYCOLLABORATION &
INNOVATION
RELATED NATIONAL STRATEGIES
VISION
INSTITUTIONAL FRAMEWORK
Stra
tegi
c Th
emes
&
Obj
ectiv
es
LG01 Establish and maintain effective and
skilled workforce
LG02 Maintain e-government leadership
by Ministers and senior executives
LG03 Create performance based
culture across e-government
workforce
LG04 Increase e-government
awareness among all government employees
VM03 Contribute to the
establishment of the
Information society in KSA,
including innovation and
growth of the local ICT sector
CS02 Improve quality of
e-services - choice,
availability
and service levels
BP10 Improve management
of suppliers/vendors
of e-government and
technology services
LG05 Improve collaboration and
increase knowledge exchange
BP09
Build capacity for
e-government
research and innovation
Val
ue
Man
agem
ent
Lea
rnin
g &
Gro
wth
Bu
sin
ess
Pro
cess
esC
ust
om
er S
ervi
ce
CS03
Increase customer
awareness of e-services
BP06 Improve service
delivery performance
against standards
and expectations
BP05
Improve communication
between government
agencies and citizens
Customer Value Proposition
Government Efficiency
BP04
Develop e-government
channels to
match citizen demand
BP07 Transform how
agencies deliver service
through business process
-es and use of e-services
BP01 Ensure effective
regulatory environment
for e-government achieve-
ment and measurement
BP02
Manage risks
to successful delivery
BP03 Implement
standardized business
processes and use of
single source of data
Sustainable e-government workforce
VM01 Drive out duplication
of government ICT
investment
CS01
Reduce cost of
accessing government
e-services
R E
S U
L T
SA
C T
I O N
S
Saudi Arabia Government & Society
Strategy Map
I am an individual or a business
BP08
Increase e-participation
between government
agencies and citizens
Collaboration & InnovationPublic Interaction Experience
VM02 Increase indirect value
of government ICT
Investment
I am a Government Agency
CS04 Increase customer satisfaction, making e-services their first choice and growing usage of e-services
e-Government Vision: “Enabling everyone to use effective government services, in a secure integrated and easy way, through multiple electronic channels”
The Governance
IT Criminal Act.
- e-Transactions Act. - Telecommunications Act
- Rules Governing Private Sector Participation. -Directive to Shift from Conventional to Electronic Methods.
- e-Gov Implementation Rules .- Directive to form Government Agencies’ e-Government Committees.
Regulatory Frameworks:
e-Government shared Infrastructure
SAUDI e-Government National Portal:
+700
e-Services
99Gov. Agency
Providers
450Acts & Bylaws
SAUDI e-Government National Portal:
e-Government Data Center:
Government Secure Network GSN:
Government Service Bus (GSB):
Manage the related PKI policies and procedures.
Secure information
Integrated Security System used in:
Users I.D certification
Protecting data
Digital Signature
Implemented and operated
www.pki.gov.sa
The National Center for Digital Certification:
The Single sign-on (SSO) for Enterprises and individuals is considered
one of the significant regulations of implanting the e-Government
transactions issued within the Cabinet's resolution. Such regulations
provide that each individual with a natural or virtual personality shall
have a unified reference number included within all information
systems. The said unified reference number will be able to fulfill all
requirements of Concerned Agencies relating to e-Government
Transactions and their applications.
40Offices
25000
Establishments10
2Employees
Single Sign On SSO:
Single Sign On SSO Offices:
e-Channels
e-Channels Status
Web Available
SMS Available
IVR Available
Contact Center Under Studying
Mobiles Available
KIOSK Under Studying
Public Services Centers Under Studying
Available e-Channels In K.S.A:
Consulting Services
“To be the government preferred partner for e-government consultancy
services“
Yesser Consulting Group (YCG):
Assess the readiness and maturity of government agencies
e-Government Transformation Strategic Plan Development (Enterprise Architecture) e-Government Transformation Strategic Plan Development (Service Architecture)RFP Development & Tendering
RFP Response Evaluation and Award
Providing agencies with the qualified employees
Transforming Knowledge
Yesser Consulting Group:
19Government Agencies
YCG Clients:
Capacity Building & Awareness
Basic skills of Computer Applications and e-Transaction
Chief Information Officer Program
Specialized certifications in IT & PMO
Government Staff Training
Basic skills of Computer Applications and e-Transaction Program
Basic skills of Computer Applications and e-Transaction
Trainees in the first phase ~3000Trainees in the second phase ~7000
Government Staff Training
Total attendance in the second workshop 32Total attendance in the first workshop 34
Chief Information Officer Project
Chief Information Officer Program
Government Staff Training
E-training Caravans: “Training for All”
Public Training
Initiative Objectives
Provide appropriate training environment to learn the basic skills on use of computers to people in the areas that large institutes and training centers are not available in.
E-training Caravans: “Training for All”
Facilitate access to government & commercial services through introducing the government & commercial electronic services projects in the kingdom.
To encourage people in rural areas, villages and hamlets on learning the use of computers and the internet, by giving them basic skills in this area.
139
Lectures13
Provinces
50.919
Students and Public Attendance
30.66718.991
Male Students
Female Students
1.261 Public
Dissemination Of Digital Culture And Knowledge Lectures:
Initiative Objectives
Promote the importance of the use of telecommunications and information technology to community members (in all different categories and levels of education), with focus on youth, and raise awareness in this area.
Dissemination Of Digital Culture And Knowledge Lectures Pictures:
e-Government Awareness- Newspaper Advertisement campaign:
e-Government Awareness- Publications:
16 workshops for Gov Agencies4 training workshops
3 introducing lectures @ Universities
9 national & International Conferences Participations
e-Government Awareness in 2010- Events:
~150 Participants
6 Categories including the e-
Participation for individuals.
18 Winners
15 government agencies winners in 5
categories
3 individuals winners in the e-
Participation category
Saudi e-Government Achievement Award 2010:
Positive change with e-Government
Ministry of Civil Service launches Jadara Program for e- Recruitment, recording those who want and are willing to be recruited through its new "Jadara", a recruitment program for male and female citizens in the public sector.
Civil Service - e- Recruitment "Jadara" Program
The Ministry of Labor has called on unemployed Saudi jobseekers to apply for unemployment benefits, or Hafiz, by sending their names and identity card numbers via short message service (SMS), or by registering on the ministry’s website.
Ministry of Labor – “Hafiz”
Considering the e-Services as a first choice for new government services:
Providing some e-Services through specific e-Channels:
Only through the e-Channels Ministry of Higher Education - Foreign scholarship
This service helps individuals and corporations to apply electronically for extending a re-entry visa.
Extend Return Visa Application- Ministry of Foreign Affairs
Trust
92% 92%
األفراد الشركات
82%78%
األفراد الشركات
58%
66%
األفراد الشركات
55%
46%
األفراد الشركات
Awareness Usage Satisfaction
5000 ) )G-CSample 500 ) )G-BMale & Females Citizens and Residences between 18 - 80 years old
Coverage
Customers’ satisfaction survey- survey results on e-Government customer satisfaction indicators in Saudi Arabia:
Meeting the increased public demand on e-Services:
2010
20092009 2009
Awards:
2011UNPSA
20112010
International Recognations:
“Growing Talent for the Knowledge Economy: The experience of Saudi Arabia” Best Practices in Networked Readiness: Selected Case Studies. World Economic Forum – 2011 Global Information Technology Report (GITR)
Efficient Governance
Global Information Technology Report (GITR)
Thankswww.yesser.gov.sa
www.saudi.gov.sa