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About Us
Mobilink is Pakistans leading provider of voice and data services, bringing more
people together through service excellence and product innovation. With more
than 36 million subscribers, Mobilink maintains market leadership throughcutting-edge, integrated technology, the strongest brands and the largest
portfolio of value added services in the industry, a broadband carrier division
providing next generation internet technology as well as the countrys largest
network with over 9,000 cell sites making everyday a better day for its
customers.
Housing Pakistans largest distribution and contact centre networks and an
unparalleled 6,500 kilometers fiber optic backbone, Mobilink has already
invested over US $3.9 billion in the country to date, with another USD 1 billion
being invested in network modernization. Mobilink provides uninterrupted
countrywide connectivity, unmatched customer services and international
roaming in over 140 countries.
As a responsible corporate citizen, Mobilink offers a range of socially inclusive
products and services dedicated to enhance access to information. Through
Mobilink Foundation, the company passionately supports education, health and
environmental initiatives and promotes sustainable business practices.
Mobilink offers exclusive & personalized tariff plans that empower customers and
cater to the communication needs of a diverse group of people, from individuals
to businessmen to corporate and multinationals.
Our Business Network Advantage
Over the last 18 years, Mobilink has set up one of the largest cellular networks in
the country. Currently, we are covering more than 20,000+ cities and towns. This
has involved an investment in the company of more than US$ 3.9 Billion. We
have more than 8,500 cell sites and the number keeps growing at a rapid pace.
We also have deployed around 6,500 km of optical cable across Pakistan.
Network
Years of Business 18
Cities 20,000+
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Network
Investment USD 3.9 Billion+
Switches 66
Cell Sites 8,500+
Optical Cable Deployment 6,500 KM
Switches Nokia-Siemens Networks and Huawei
Radio Base Stations NSN, Alcatel. Huawei and ZTE
Intelligent Networks Ericsson
Microwave Equipment Nokia-Siemens Networks and Alcatel
Operating Frequency 900/1800 MHz
SMSC Acision
Lost / Stolen Mobile Phones
If your mobile is lost or stolen, you can report it to have it blocked, so it is useless
for anyone else. Please make sure your phone connection is in your name andyou have your IMEI number.
Your IMEI Number
IMEI is the International Mobile Equipment Identity, which can be used to block
your mobile phone if it is missing. To get your IMEI number, dial *#06# on your
mobile phone. Store this number in a safe place for reference.
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How to report your lost/stolen phone
Call police 15 to report your missing handset and place a recovery request
Call PTA toll-free number 0800-25625 to make your phone inoperative
Call CPLC at 021-5682222 to make your phone inoperative
Get Your SIM blocked
Call your mobile phone company to block your SIM from being misused.
You will need to provide the following information
IMEI number
Cell phone number
Name
National Identity Card number
Address and contact number
Enter your IMEI number to check whether your handsetis blacklisted or not.
IMEI # (15digits)
Our Brand
The new Mobilink has a new bolder mark with a strong and positive outlook from
a confident and optimistic leader. The new Mobilink will continue leading the way
by bringing people together through service excellence and product innovation.
Our employees act as one with our customers in order to create a better
everyday.
Mobilink. Being One.
Our Vision, Values and Mission
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Mobilinks Vision
To be the leading Telecommunication Services Provider in Pakistan by offering
innovative Communication solutions that make each day better for our
customers while exceeding Shareholder value & Employee Expectations.
Mobilinks Values
Be PassionateWe at Mobilink, are passionate about fulfilling & exceeding customer needs and
enriching their lives everyday.
Be ProfessionalWe take pride in practicing the highest ethical standards and take responsibility
for our actions.
Lead With PurposeWe are committed to lead the market through innovations in new services,
products, as well as cutting edge technologies and solutions.
Coverage
Where other networks fail, ours connects instantly. On highways & byways,
throughout thousands of destinations across Pakistan, only Mobilink has you fully
covered. So no more mixed signals, because only Mobilink talks to you loud &
clear.
Mobilink provides the widest coverage network, covering more than 10,000+cities, towns, and villages across Pakistan. It connects over 31.6 million family
members every second of the day with exceptional voice quality due to its broad
coverage. Our coverage is expanding day by day, and soon, the only other thing
covering Pakistan more than Mobilink would be the clear blue sky.
The type of coverage service Mobilink provides is divided into three main
categories:
PHYSICAL PRESENCE (Mobilink has physical infrastructure in the area)
INDOOR SPILLOVER COVERAGE (High coverage level in adjoining area)
OUTDOOR SPILLOVER COVERAGE (Medium coverage level in adjoining area)
Along with nationwide coverage, Mobilink also provides true International
Roaming in over 140 countries with more than 300 partner operators worldwide.
Corporate Responsibility
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Mobilink believes in playing an active role in supporting the community and
social development of Pakistan. Our Corporate Responsibility goes beyond
philanthropy and donations whereby we take into full account the impact that
Mobilink creates on all stakeholders and on the environment when making
decisions.
We recognize that an educated, healthy society is Pakistans key to ensuring
sustainable development and we do our best to give back to the community we
operate in.
Customer Care
Total Customer Satisfaction is one of the key Mobilink values that place
customers at the heart of our success. Safeguarding their trust and respecting
their confidence is achieved with service, quality and value, beyond expectation.
Catering to a diverse clientele spread across Pakistan, Mobilink Customer Care is
more than glad to help you with your concerns, questions and suggestions
anywhere, anytime in PakistanHere is what sets Mobilink Customer Care apart:
Pakistans Largest Customer Care Network
Mobilink has the leading customer care footprint across the country, where our
valued customers can find a Customer Care Centre, Franchise Centre, and
countless Partner Retail Outlets virtually anywhere. North or South, left or right,
you can find our support just around the corner.
Regional Languages Support (111)
At Mobilink, we understand the unique needs of each of our customers. Add a
personal touch to your experience with our team of Customer Care
Representatives, who communicate in your regional language. This is just one of
the many ways how we make your Customer Care experience not only personal,
but better.
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24/7 Customer Support(111)
Be it any time of the day, you can count on our team of skilled Customer Care
Representatives who are always ready to help with a smile.
Dedicated Corporate Relationship SupportBy providing our corporate patrons with dedicated support, our Corporate
Account Managers (CAMs) are more than happy to assist with personalized
connectivity solutions and an array of services so that your connections remain
seamless and strong.
Club Postpaid
Club Postpaid is an exclusive club meant for high-revenue Postpaid customers
and our corporate clients, and it provides top-of-the-line services to its valuable
members. Club Postpaid offers unique privileges such as personalized services
(e.g. delivery of SIM cards, activation of VAS, etc.) priority handling at Contact
and Service Centers, free of cost replacements of SIM, change of MSISDN and IR
activation, special events and get-togethers exclusively arranged for Club
members and personalized delivery of Sentiments on occasions such as Eid,
Christmas, etc.
Each account has its own CAM (Corporate Account Manager), who assists the
account holder with all their queries and concerns. The CAMs maintain a very
healthy and helpful relationship with their accounts, and ensure that each
account is visited at least once every month by them. Club Postpaid remains a
one-of-its-kind club in Pakistan, with top-notch services, unprecedented facilities,
and the best voice quality.
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International Roaming
Mobilink always strives to delight its customers by offering great services at the
most affordable rates, whether at home or abroad. Jazz International Roaming
connects its customers across the globe, giving them a one-stop-shop solution to
international communication needs.
With Jazz International Roaming, Jazz subscribers can make or receive calls, as
well as send and receive SMS to and from Pakistan on their existing mobile
numbers when traveling abroad.
In continuation to facilitating our valued customers, Jazz now expands its prepaid
roaming coverage with partner networksQ-Tel in Qatar and Vodafone in
Netherlands bringing the best in quality and service as always.
Now you can enjoy Jazz International Roaming in 38 countries across 5
continents with our following partner networks:
Jazz IR Partners
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This offer includes:
1. No security deposit
2. No subscription charges
3. Free incoming SMS
4. Convenience with One Number, One SIM Card5. Balance Check through *111#
6. Multiple Recharge options
Although not mandatory, Jazz International Roamers are advised to carry
sufficient balance in order to enjoy unmatched convenience. Recommended
balance is Rs. 1,500
Subscribing to Jazz International Roaming
Jazz International Roaming can be activated by simply calling 111
Helpline. Jazz customers can also subscribe to International Roaming by visiting
their nearest Mobilink Customer Care Centre or Franchise
Balance Recharge for Jazz International Roamers
Jazz Load, Jazz Share, Balance Inquiry (*111#) and Balance Charging through
USSD (*123*14DigitCode# and press SEND) all work while on roaming.
Jazz roamers can also recharge balance via International Jazz Load available at
EZETOP outlets worldwide or via credit card by visiting EZETOP
website www.ezetop.com
So remember to carry your Jazz number whenever you travel abroad next time. It
will always be an ideal travel partner!
Jazz International Roaming Tariffs
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International Roaming
It feels good to hear a familiar voice. Especially when youre thousands of miles
away from home. With indigo, you can go the extra mile and remain connected
through a special connection. A connection which is just as strong anywhere in
the world, as it is at home.
Roaming in over 140 countries
10,000+ destinations nationwide
Widest BlackBerry Roaming access
Loyalty points & air-miles upon travel
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Payment Options
Now its easier than ever to pay your bill
Stay home, have us collect your bill. Or better yet, pay from the comfort of your
online banking or through ATMs of major participating banks. You can sign up for
a mobile wallet and use MobiCash to pay your bill conveniently. We offer a host
of convenient payment methods including.
MobicashNow you can pay your bill directly through Mobicash money transfer service
wherever you are and whenever you want.
Mobilink Franchise
Pay your bill directly at any Mobilink Business Center or Franchise.
Direct DebitEvery month, outstanding amount of your bill will be debited from your credit
card automatically before the due date of your Postpaid bill. You will still receive
monthly bills for your record.
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BanksPay your Bill through Standard Chartered Bank, Faysal Bank (RBS), MCB (Branch,
ATM, Online and MCB Mobile) & ATMs of MNet member banks.
Scratch Card
Purchase a Mobilink scratch card/voucher from your nearest Retailer, Franchiseor Customer Care center, and pay your postpaid bill using the amount on that
card/voucher.
To make payment, simply type *123*# and
press Send/Call from your Mobilink number.
Mobilink LoadVisit your nearest Mobilink Retailer and pay your Mobilink bill using the Mobilink
Load service.
Simply provide the retailer with the mobile number and amount you wish to pay.
*Terms and Conditions apply.
Pakistan Mobile Communications Limited, better known as Mobilink GSM, is a telecommunication
service provider in Pakistan. The company is Pakistan's leading cellular operator with a subscriber
base of 35 M and market share of 31% in October 2010. [2]
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Mobilink's Head office is located inIslamabad. Mobilink started operations in 1994 as the
first GSMcellularMobile service inPakistan byMotorolaInc.,[citation needed] later it was sold toOrascom
Telecom, an Egypt-based multi-national company
In addition to cellular service, the Orascom group is diversifying its service portfolio by setting up new
businesses and also expanding through acquisitions. Recently, they started offering DSL broadband
through a wholly owned subsidiary, Link.Net. Additionally, the company has also launched its wireless
broadband service through WiMax based technology under the label of 'Mobilink Infinity'. Technology
is backed by Alcatel, and company is using a ZYXEL Customer Premises equipment.
In addition to Mobilink, the Orascom group also owns TWA (Trans World Associates) which operates
an undersea fiber optic cable from Karachi to Fujairah, UAE.
As of June 2010 Mobilink had issued two listed bonds valued atR$3.2B and R$6B, respectively.
Brand overviewAlmost 36 million subscribers choose Mobilink Pakistans leading cellular services brand andpioneering Blackberry services provider. Mobilink maintains its market leadership with cutting-edge, integrated technology; prepaid, postpaid and youth-specific brands; the largest portfolio ofvalue added services industry-wide; a broadband carrier division providing next generationinternet technology; as well as the countrys largest voice and data network with over 8,500 cellsites across Pakistan.
Mobilink offers Pakistans largest distribution and contact centre networks and an unparalleled6,500 kilometers of fiber optic backbone. To date, Mobilink has invested over US $3.3 billion inthe country to ensure uninterrupted countrywide connectivity, unmatched customer services andinternational roaming in over 140 countries. Mobilink is also the official cellular partner to thePakistan Cricket Board. Moreover, as a responsible corporate citizen, Mobilink offers a range ofsocially inclusive products and services dedicated to enhance access to information. Through theMobilink Foundation, the company supports education, health and environmental initiatives andpromotes sustainable business practices.
Mobilink offers exclusively designed tariff plans that cater to the communication needs of adiverse group of people who range from individuals to businesses and from corporates tomultinationals. To this end, we offer both postpaid (INDIGO) and prepaid (JAZZ) solutions to ourcustomers. Compared to the competition, both our category-specific brands are leaders with inthe industry. More recently, a youth-specific brand (JAZBA) was launched to cater to the needsand aspirations of the Pakistani youth market.Over the years JAZZ has become the preeminent brand among the masses with the majority ofits campaigns and/or consumer communication happening under it.
Under the current scenario JAZZ constitutes of 84% of the customer base, Indigo 1.60% and
Jazba 14.4%.
In addition to providing advanced voice communication services that makes the lives of millionseasier, we also offer a host of value-added-services to our customers. At the same time, Mobilinkplaces unprecedented importance on the widest possible coverage across Pakistan; which iswhy, we cover over 20,000 cities, towns and villages across the country in addition to over 140countries through our international roaming services.
http://en.wikipedia.org/wiki/Islamabadhttp://en.wikipedia.org/wiki/Islamabadhttp://en.wikipedia.org/wiki/Islamabadhttp://en.wikipedia.org/wiki/GSMhttp://en.wikipedia.org/wiki/Cellular_networkhttp://en.wikipedia.org/wiki/Cellular_networkhttp://en.wikipedia.org/wiki/Cellular_networkhttp://en.wikipedia.org/wiki/Mobile_phonehttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/Motorolahttp://en.wikipedia.org/wiki/Motorolahttp://en.wikipedia.org/wiki/Motorolahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Egypthttp://en.wikipedia.org/wiki/Egypthttp://en.wikipedia.org/wiki/Pakistani_rupeehttp://en.wikipedia.org/wiki/Pakistani_rupeehttp://en.wikipedia.org/wiki/Islamabadhttp://en.wikipedia.org/wiki/GSMhttp://en.wikipedia.org/wiki/Cellular_networkhttp://en.wikipedia.org/wiki/Mobile_phonehttp://en.wikipedia.org/wiki/Pakistanhttp://en.wikipedia.org/wiki/Motorolahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Orascom_Telecomhttp://en.wikipedia.org/wiki/Egypthttp://en.wikipedia.org/wiki/Pakistani_rupee7/27/2019 Mobilink Info
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Mobilink Foundation initiatesearthquake relief operations inBaluchistan
Posted On 01 Oct 2013By :Economic OutlookComment: 0Tag:Mobilink Foundation,PakistanShort URL
Mobilink Foundation to distribute food assistance to over 7,000 affectees in Awaraan
Lahore, Sep 30 2013 / Asianet-Pakistan Mobilink Foundation has initiated relief operations inBaluchistan as a means of alleviating the distress of those affected by the recent earthquake. Asevere shortage of food has resulted in starvation in the worse affected areas.
As part of its initial effort, Mobilink Foundation will be collaborating with the Government ofBaluchistan to distribute food assistance to over 7,000 victims in various relief camps in thevicinity of Awaraan and surrounding areas.
As part of the collaboration, the Government of Baluchistan will ensure safe passage for MobilinkFoundations relief caravans en route to relief camps in Awaraan. The Sindh Police and Rangerswill be engaged to provide security from Karachi to Lasbela, following which the Pakistan Armywill provide escort up to the designated relief distribution points.ABOUT MOBILINK FOUNDATIONThe Mobilink Foundationis a reflection of the commitment of Mobilink and its employees to
reshape lives of the community in which Mobilink operates. Established in 2007, the MobilinkFoundation is a non-profit organization, which provides support for the local community in theareas of health, education, environment and humanitarian assistance. Being a philanthropicorganization, it is purely based on employee volunteerism that enables the Foundation to spendevery penny directly towards the causes it is associated with. In 2013, Mobilink Foundationbecame Pakistans first and only telecom CR function to be certified by the Pakistan Center ofPhilanthropy (PCP).
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