What is Branding?o2
A Historical Perspective
A sign of ownership
A sign of the people behind the product
A mark of quality
Building a Brando5
Promise
BRAND
1. What does the customer want/need?
2. What do we offer that’s different / better?
Building a Brando5
Promise
BRAND
Deliver
4. Does it ‘do what it says on the tin’?
3. How do we design our product/service to deliver this?
“Modern” Marketingo8
Marketing
Promise
BRAND
Deliver
Reputation shaped more by “Doing”
Word of mouthSocial media
Peer to peer reviewComparison websites
Etc etc
The Role of the Brand dependson where you’re starting from
11
Established BrandNew Brand
Established Category
New Category
EducateWhat’s important?
The Role of the Brand dependson where you’re starting from
11
Established BrandNew Brand
Established Category
New Category
EducateWhat’s important?
DifferentiateHow’s it different?
The Role of the Brand dependson where you’re starting from
11
Established BrandNew Brand
Established Category
New Category
EducateWhat’s important?
EngageIs it the
‘brand for me’?
DifferentiateHow’s it different?
The Role of the Brand dependson where you’re starting from
11
Established BrandNew Brand
Established Category
New Category
EducateWhat’s important?
EngageIs it the
‘brand for me’?
DifferentiateHow’s it different?
JustifyWhat right do you
have?
Applying this to the Green Economy 13
Recognise that it’s a new categoryConsumers will want simplification & reassurance
Be clear about your Brand PromiseWhat are you offering?
Be clear about what your brand brings?What credibility do you have? Why should I trust you?
Understand the customer journeyWho / what will inform their decision?
Make sure you deliver your brand promiseRemember, reputation leaves on horseback…