Download pptx - Leveraging HR Shared Service Center (SSC) or HR Outsourcing (HRO) to Transform your HR 2014-10-28

Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 1Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd.

Create Best Business Values by Innovative HCM Services

www.cdpgroupltd.comCopyright 2004 – 2014 , all rights reserved, CDP Group Ltd.


www.cdpgroupltd.com

Leveraging HR Shared Service Center (SSC) or HR Outsourcing (HRO) to Transform your HR

2014-10-28Shanghai

Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 2

Agenda

-Current Trend in HR SSC and HRO

-About CDP

-Case Sharing


Current Trend in SSC and HRO


HR Transformation is The Key to High Performance

High Performance = Effectiveness + EfficiencyThrough HR transformation, effectiveness is improved by focus on strategy, risk mitigation and service improvement, while efficiency is enhanced by cost cut and better ROI.

Organizations should consider HR transformation because:Human capital is the biggest investment of an organization.HR needs to reposition itself to fit into the new environment.


HR Transformation Trend in Global Economy

Moving towards “Strategic” rather than transactional

Corporate is seeking management centralization and control

New technology deployment

More companies adopt hybrid model in terms of leveraging HR SSC and HRO


How mature is HRO really?

Source: Everest 2007


Evolution of Shared Service Center

Global Vision

Centralize

Standardize

Process Management & Technology

Leverage

Offshoring

Outsourcing

Integrated Global

Services

Expanding scope of services-HRIS, payroll, benefits, hiring etc

Expanding geographies


About CDP Group


Our Vision Vision

• Create Best Business Values by Innovative HCM Services

Mission

• Managing Your Human Capital Better

Service capabilities• Own CDPCloud

Saas HRIS and self service portal

• Owned SAP Asia HR and payroll BPO licenses to cover Asia

• Own CDPLife flex-benefit web-services

• Largest payroll service vendor in China

Service model

• Built first HR shared services with call center and technology

• First mover on Saas cloud based services

• First HR BPO mover as one-stop HR services in China

• Integrated talent solution and RPO

Service quality

• Standardized SLA• Meet global audit

requests• Global standards

on data security and IT infrastructure

• High customer retention

Customer base

• 400+ customer • 450,000

employees served• 20+ industries

covered• Employee call

center for Asia 14 countries

• Services to cover 200+ cities in China

CDP offers one-stop HCM services covering compensation, payroll and employee benefits, HR data management and talent solutions combining the lower cost of ownership approach with flexibility of outsourcing / shared services / on-demand(CDP Cloud or SAP)


One-stop HR services

Payroll outsourcingTax services

Long-term incentive plan and services

Social insurance and Benefit services

Talent Outsourcing and Services

Flex benefits and Health Insurance

Expatriate Support Center(ESC)

Travel and Expenses Services

HRIS/EDM/Reporting

HR ONE-STOP Services

Employee Call Center

Employee self-

service portal

Integration to Core HR and

Finance

system


Case Sharing


CDP Case Sharing – DSM

• Project Objectives• Improve payroll quality and information consistence from

global to local• Reduce HR operations costs via consolidated service model• Ensure data correctness, process standardization, and

information security• Provide compliance with internal and external regulations and

data security requirements

• Scope of project• Local HRIS• Payroll outsourcing services• ESS/MSS• Employee Data Management Services• Global system maintenance • Employee Contact Center

• Why CDP• On-step Solution• Local support services

• Benefits• Decreased up-frond investment and maintenance costs• Simplified administrative work• Improved employee productivity and satisfaction• Lowered operation costs and increased flexibility• Reduced errors in HR administration process through improved

data integrity and consistency

http://www.dsm.com/corporate/home.html


Operation Center Structure

Clients’

employee

s

Web / Self-Service

E-mailPortal

Cell Phone Tier 1: Employee Contact Center

Master Data

Knowledge Base

Systems

Tier 1 Customer Support


Service Center

Payroll Service

Benefit Services

Reporting

• Data Collection• System run•Check and verification• Reporting

• Policy tracking•Social insurance services• Contract management•Medical coverage

•Standard Reports• Mgmt reports•Inquiry support

Payment & Tax Service

Employee Data Maintenance

• Data collecting• time data consolidate• on-site / off-site

• filing generation• On-line upload •(Extra on-site fee if counter application)• Filing certification providing

Solution Support

Tech. Support

CDP’ Partners

Web- based Self Service• Employee and Manager Express• Other Self Service Offerings• Outsource vendor Web sites

Tier 3: Support

Vendors

Examples:

HR• Policy &

Procedures• Questions

Vacation Balance

• Questions from employee without web access

• Who do I contact…

Payroll• Wrong amounts• Missing checks• Tax questions• Missing rate

increase

Benefits• Lost ID cards• Benefit

election questions

• Incorrect coverage

• Policy & Procedures

Hiring/ termination

• Employee event

• Leaving process

• On-boarding

Benefit partners Hosting Partners

Infrastructure support

Actively update information to Tier 0 and

receive tickets

Web Access


ESS



www.cdpgroupltd.comCopyright 2004 – 2014 , all rights reserved, CDP Group Ltd.


www.cdpgroupltd.com

www.cdpgroupltd.com

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