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Leveraging HR Shared Service Center (SSC) or HR Outsourcing (HRO) to Transform your HR 2014-10-28 Shanghai. Agenda. Current Trend in HR SSC and HRO About CDP Case Sharing. Current Trend in SSC and HRO. HR Transformation is The Key to High Performance. - PowerPoint PPT Presentation
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Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 1Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd.
Create Best Business Values by Innovative HCM Services
www.cdpgroupltd.comCopyright 2004 – 2014 , all rights reserved, CDP Group Ltd.
Create Best Business Values by Innovative HCM Services
www.cdpgroupltd.com
Leveraging HR Shared Service Center (SSC) or HR Outsourcing (HRO) to Transform your HR
2014-10-28Shanghai
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 2
Agenda
-Current Trend in HR SSC and HRO
-About CDP
-Case Sharing
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 3Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd.
Current Trend in SSC and HRO
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 4
HR Transformation is The Key to High Performance
High Performance = Effectiveness + EfficiencyThrough HR transformation, effectiveness is improved by focus on strategy, risk mitigation and service improvement, while efficiency is enhanced by cost cut and better ROI.
Organizations should consider HR transformation because:Human capital is the biggest investment of an organization.HR needs to reposition itself to fit into the new environment.
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 5
HR Transformation Trend in Global Economy
Moving towards “Strategic” rather than transactional
Corporate is seeking management centralization and control
New technology deployment
More companies adopt hybrid model in terms of leveraging HR SSC and HRO
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 6
How mature is HRO really?
Source: Everest 2007
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 7
Evolution of Shared Service Center
Global Vision
Centralize
Standardize
Process Management & Technology
Leverage
Offshoring
Outsourcing
Integrated Global
Services
Expanding scope of services-HRIS, payroll, benefits, hiring etc
Expanding geographies
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 8Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd.
About CDP Group
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 9
Our Vision Vision
• Create Best Business Values by Innovative HCM Services
Mission
• Managing Your Human Capital Better
Service capabilities• Own CDPCloud
Saas HRIS and self service portal
• Owned SAP Asia HR and payroll BPO licenses to cover Asia
• Own CDPLife flex-benefit web-services
• Largest payroll service vendor in China
Service model
• Built first HR shared services with call center and technology
• First mover on Saas cloud based services
• First HR BPO mover as one-stop HR services in China
• Integrated talent solution and RPO
Service quality
• Standardized SLA• Meet global audit
requests• Global standards
on data security and IT infrastructure
• High customer retention
Customer base
• 400+ customer • 450,000
employees served• 20+ industries
covered• Employee call
center for Asia 14 countries
• Services to cover 200+ cities in China
CDP offers one-stop HCM services covering compensation, payroll and employee benefits, HR data management and talent solutions combining the lower cost of ownership approach with flexibility of outsourcing / shared services / on-demand(CDP Cloud or SAP)
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 10
One-stop HR services
Payroll outsourcingTax services
Long-term incentive plan and services
Social insurance and Benefit services
Talent Outsourcing and Services
Flex benefits and Health Insurance
Expatriate Support Center(ESC)
Travel and Expenses Services
HRIS/EDM/Reporting
HR ONE-STOP Services
Employee Call Center
Employee self-
service portal
Integration to Core HR and
Finance
system
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 11Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd.
Case Sharing
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 12
CDP Case Sharing – DSM
• Project Objectives• Improve payroll quality and information consistence from
global to local• Reduce HR operations costs via consolidated service model• Ensure data correctness, process standardization, and
information security• Provide compliance with internal and external regulations and
data security requirements
• Scope of project• Local HRIS• Payroll outsourcing services• ESS/MSS• Employee Data Management Services• Global system maintenance • Employee Contact Center
• Why CDP• On-step Solution• Local support services
• Benefits• Decreased up-frond investment and maintenance costs• Simplified administrative work• Improved employee productivity and satisfaction• Lowered operation costs and increased flexibility• Reduced errors in HR administration process through improved
data integrity and consistency
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 1313
Operation Center Structure
Clients’
employee
s
Web / Self-Service
E-mailPortal
Cell Phone Tier 1: Employee Contact Center
Master Data
Knowledge Base
Systems
Tier 1 Customer Support
Tier 0 Customer Support
Service Center
Payroll Service
Benefit Services
Reporting
• Data Collection• System run•Check and verification• Reporting
• Policy tracking•Social insurance services• Contract management•Medical coverage
•Standard Reports• Mgmt reports•Inquiry support
Payment & Tax Service
Employee Data Maintenance
• Data collecting• time data consolidate• on-site / off-site
• filing generation• On-line upload •(Extra on-site fee if counter application)• Filing certification providing
Solution Support
Tech. Support
CDP’ Partners
Web- based Self Service• Employee and Manager Express• Other Self Service Offerings• Outsource vendor Web sites
Tier 3: Support
Vendors
Examples:
HR• Policy &
Procedures• Questions
Vacation Balance
• Questions from employee without web access
• Who do I contact…
Payroll• Wrong amounts• Missing checks• Tax questions• Missing rate
increase
Benefits• Lost ID cards• Benefit
election questions
• Incorrect coverage
• Policy & Procedures
Hiring/ termination
• Employee event
• Leaving process
• On-boarding
Benefit partners Hosting Partners
Infrastructure support
Actively update information to Tier 0 and
receive tickets
Web Access
Tier 2 Customer Support
ESS
Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd. 14Copyright 2004 – 2014 , all rights reserved, CDP Group Ltd.
Create Best Business Values by Innovative HCM Services
www.cdpgroupltd.comCopyright 2004 – 2014 , all rights reserved, CDP Group Ltd.
Create Best Business Values by Innovative HCM Services
www.cdpgroupltd.com
www.cdpgroupltd.com
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