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The quality challengeIt’s an all too familiar challenge for quality and
IT departments: focusing on value and innovationand at the same time making informed releasedecisions based on business requirements. Meetingthis challenge becomes impossible when qualityorganizations lack visibility and control over disparatesystems, resulting in inefficient and redundant testingdue to missing information, shifting priorities, andrushed deadlines. To solve this problem, quality and ITdepartments must evaluate their quality managementpractices and make a deliberate effort to adopt amore strategic quality management approach that willresult in more predictable and higher valued services.
This begins with your quality department consideringquality management best practices that focus on thefollowing initiatives:
• Rapidlyadoptingqualitylifecyclemanagementpractices that are appropriate for your company’smaturity and needs, using fewer resources andless capital
• Introducingstandardizationsthatdrivegreaterutility and value from existing assets
•Adoptingsustainablepracticestomeet
regulatory compliance
• Communicatingthesolution’svalueandreturterms that resonate with stakeholders
In an increasingly competitive environment, wherIT is being asked to do more with less, expectatioare high to cost effectively on board solutions.Organizations are also being challenged to showbenefits back to the business, increase scale, andmanage costs as solutions grow and mature – allin spite of increasingly complex demands, reducbudgets, shrinking timelines, and fewer personne
Solution overviewHPQualityCenteronSaaSbringsitalltogether–theadvantagesofSaaSandHPQualityCenter,amarket-leading solution for quality management. QualityCenteristrustedbyorganizationsaroundworld to help:
• Bringstructuretotestingprojectsandcreateacentral information repository
• Makeinformedreleasedecisionswithreal-timkey performance indicators (KPIs) and reports
• Alignqualitywithbusinessobjectivesthroughstrategic risk-based testing
HPQualityCenteron Software-as-a-Service
HPQualityCenteronSoftware-as-a-Service(SaaS)is your on-demand solution for quality lifecycle management.
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Today, with so much to do and so little budget to doitwith,HPQualityCenterprovidesyourqualityandIT organizations with one of the most comprehensive
solutions to consolidate your test assets and developan end-to-end quality approach, giving your qualitydepartment total visibility into your testing efforts inrelationship to application readiness. In addition,HPQualityCenteronSaaSuniquelybenefitsfrombreakthrough role definition and administrativecapabilities to streamline these tasks.
TheHPQualityCenteronSaaSsolutionhelpscustomersquickly and cost effectively address their qualitymanagement needs. The service model that HP SaaShas pioneered simplifies adoption for customers andhas been shown to double industry enterprise adoption
rates.AsthelargestandlongesttenuredSaaSproviderin IT management software today, HP offers an array ofbusinesstechnologyoptimization(BTO)productsandsolutions and allows you to experience the full benefitsofHPQualityCenterwithouttheneedforinfrastructureinvestments or extensive administrative staff training.
The service is delivered remotely and securely throughthe Internet, eliminating the need for onsite hardwareand administration, and provides 24x7 support aroundtheglobe.YoucanbeginusingyourHPQualityCenteron SaaS solution in a matter of weeks versus months –
allowing your quality team to focus on business outcomesratherthanrunningsoftware.AndshouldyoueverdecidetomoveyourHPQualityCentersolutionin-houseormove from on-premise to SaaS, HP SaaS provides a cost-effective and painless process to assist with the move.
HPSaaSincludesaTechnicalAccountManager(TAM)to help you accelerate usage and drive adoption tomaximizethefullvalueofHPQualityCenter.HPTAMsare IT Infrastructure Library (ITIL) certified and ready tomentor your IT and quality teams on the most currentqualitylifecyclemanagementbestpractices.Theirjobisto not only see you get the support you need throughout
the term of your service, but to also drive adoption acontinual process improvement.
Our team manages the world’s largest solutiondeployments and is tightly integrated with HP softwaresearch and development teams to leverage theirsupport. Our commitment to you throughout the termthe service is to set up, monitor, and facilitate succesOur number-one goal is to help you successfully adoHPQualityCenterthroughalower-costSaaSmodelreap the benefits of this powerful software.
Powerful benefits A solution to meet your business needs
• ScalableHPQualityCenterproductionenviron
• FullsupportforallcoreHPQualityCentermodulea complete application lifecycle management solu
• Advancedadministrativeandauditcapabilitexclusive only to SaaS users
• Integrationwithon-premiseapplicationsoroHP SaaS applications, as required
Service you can rely on
• Bestpracticestoprovideglobal-class business continuity
• 24x7accesstoHPSaaScustomersupport• Fullysecuredenvironmentatthepeople,proc
data, network, and physical level
Ongoing expertise to help guide your success
• Qualitylifecyclemanagementembeddedbestprathat reduce the need for extensive configuration
• ITIL-certifiedtechnicalaccountmanagerwhodrives adoption and provides continuity
• VerificationofIT-initiatedchanges,reducingto the environment
Key benefits• Easytoworkwith:Takeadvantageofanon-demand
solution with ongoing guidance from experts.
• Costeffective:Seeareductionofupto25-percentontotalcost of ownership compared to on-premise implementations,
while accelerating and doubling adoption.• Lessrisk:Usetheleadingqualitymanagementsolution
managed with mature global-class practices supportedaround the clock.
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Service offerings that make senseHPSaaSprovidescost-effectiveserviceofferingsforyourcompany’squalityneeds.Bothasubscriptionpricingmodelandaservice-
nlymodelcanbeusedifyoualreadyhavelicensesavailable.Thetwoserviceconfigurationoptionsare:basicandadvanced.Allonfigurations, including HP integrations (functional testing, service test, etc.) can be priced as a subscription or as service-only.
Service offering
One-year basic One-year advanced Three-month advanc
HP SaaS infrastructure services
24x7 customer support • • •
Scheduled maintenance and upgrades • • •Data backup and retention • • •
Projectlimitation(additionalprojectsmaybepurchased) 1projectperconcurrentuser Unlimited Unlimited
Projectarchiving $ • •
HPQualityCenterPremierEditionavailability N/A •1 •1
HP SaaS operational services
Disaster recovery • • •
Changeandcapacitymanagement • • •
Performance management • • •
Security and audit management • • •
HPSaaSQualityCenteradvancedadministration
Self-service credential management • • •
Flexibleandscalableusermanagement • • •
Security policy enforcement • • •
Rolesegregationanddefinition • • •
Audittrailofprojectmanagementactivities • •
Audittrailofusermanagement • •
HP SaaS service delivery components
Kickoff,projectplan,onboard,enable,checkpoints • • •
Delta enablement of upgrade features • • •
Ongoing mentoring and guidance sessions2 up to 4 per term3 • •
HPQualityCenterproductfeatureenablement up to 4 per term3 8 per term 2 per term
CustomizedHPQualityCenterprojecttemplatedesignandbuildservice N/A • •
Quarterly user group meetings N/A • N/A
HP SaaS reporting
System usage reports • • •
Customreports 2 per term 4 per term 1 per term
ntegration capability (condensed list)
Businessprocesstesting $ •1 •1
Service test management $ •1 •1
Functionaltesting,servicetest,qualityassuranceinspect $ •1 •1
Quality control synchronizer integration $ • •
CentermanagementforHPQualityCenter N/A $ N/A
Changeimpacttesting N/A $ $
SolutionmanagerEIintegration N/A $ $
Optional environments
On-demand staging environment $ • N/A
Dedicated staging environment $ $ $
Unifiedfunctionaltestingconcurrentlicenseserver $ $ $
Optional term license utilization options
Functionaltestingconcurrentlicense $ $ $
Service test concurrent license $ $ $
mplementation Support
On-premise migration to HP SaaS $ $ $
Additionalguidanceandtrainingsessions $ $ $
Additionalcustomreports $ $ $
AdditionalcentermanagementforHPQualityCenterconfigurations N/A $ N/A
Assumesproperentitlements
Includes strategic mentoring, technical mentoring, and monthly public enablement sessions
Basicservicecustomersmayselectuptofoursessionsbetween”ongoingmentoringandguidance”or“HPQualityCenterproductfeatureenablement’
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To learn more, visit www.hp.com
Technology for better business outcomes
©2009Hewlett-PackardDevelopmentCompany,L.P.Theinformationcontainedhereinissubjecttochangewithout notice. The only warranties for HP products and services are set forth in the express warranty statementsaccompanying such products and services. Nothing herein should be construed as constituting an additionalwarranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
October 2009
ContactandorderinginformationFororderinginformationforHPQualityCenteronSaaS, contact your HP Software sales representative.To find an HP Software sales office or reseller nearyou, visit www.managementsoftware.hp.com/buy.
FormoreinformationonHPQualityCenteronSaaS,visit www.hp.com/go/saas/qc.
FormoreinformationonHPQualityCenter,visit
www.hp.com/go/quality.