LIZ ARMSTRONG SPECIALTIES | 11 years experience in the technology & finance industry.
Passionate about user experience & innovation.
KEY EXPERIENCES
SENIOR BUSINESS ANALYST
816.527.7765
linkedin.com/in/lizearmstrong
DST Systems, Inc. 2006 - 2013 • Lead projects to gather requirements, design solutions, test
software and provide implementation support for new software solutions.
• Manage communication internally and externally through various mediums including on-site client visits.
• Performing analysis and research on the system or industry, working closely with project stakeholders and SMEs.
• Determine project objectives through research and fact-finding, business process analyses, and requirements gathering.
• Manage client relationships with mutual fund company partners.
SKILLS & EXPERTISE
EDUCATION
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M.A. Design Management
University of Kansas – Lawrence, KS Dec 2014
IT PROJECT MANAGER DST Systems, Inc. 2013- 2014 • Leading initiatives within an agile development methodology. • Responsible for ensuring projects are delivered on time, within
budget, and align with client needs. • Work with stakeholders to determine project scope. • Identify appropriate resources needed. • Provide project estimates. • Coordinate activities of team members. • Manage associate goals and expectations.
• Interaction Design • Experience Design • Information Design • Project Management • Agile Software Development • Client Relations • Software Interfaces • Requirement Gathering • Group Coordination / Planning • Collaborative Problem Solving • Excellent Organizational Skills • Excellent Interpersonal Skills • Ethnographic Research & Analysis • Customer Service • Wireframing & Prototyping • Some Visual Design
B.A. French Language
MWSU – St. Joseph, MO May 2004
EXPERIENCE DESIGNER DST Systems, Inc. 2014 - present • Lead interaction design on key projects within financial services. • Conduct research employing a wide variety of methodologies,
including ethnographic interviewing, contextual inquiry, activity and user center design practices, observations, journaling, diaries, focus groups, and ideation sessions.
• Communicate behavioral patterns through storytelling tools such as personas, scenarios, systems maps, and experience maps.
• Create design artifacts in varying levels of fidelity (sketch, wireframe, mockups) that communicate the design and its value proposition.
• Collaborate with the product team to ensure that the design concept is feasible and with key stakeholders to validate the business viability of the design concept.
• Promote and educate others on user-centered design thinking.
Liz Armstrong
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