LIZ ARMSTRONG SPECIALTIES | 11 years experience in the technology & finance industry.

Passionate about user experience & innovation.

KEY EXPERIENCES

SENIOR BUSINESS ANALYST

816.527.7765

LizEArmstrong@gmail.com

linkedin.com/in/lizearmstrong

DST Systems, Inc. 2006 - 2013 •  Lead projects to gather requirements, design solutions, test

software and provide implementation support for new software solutions.

•  Manage communication internally and externally through various mediums including on-site client visits.

•  Performing analysis and research on the system or industry, working closely with project stakeholders and SMEs.

•  Determine project objectives through research and fact-finding, business process analyses, and requirements gathering.

•  Manage client relationships with mutual fund company partners.

SKILLS & EXPERTISE

EDUCATION

Thank you for considering me.

M.A. Design Management

University of Kansas – Lawrence, KS Dec 2014

IT PROJECT MANAGER DST Systems, Inc. 2013- 2014 •  Leading initiatives within an agile development methodology. •  Responsible for ensuring projects are delivered on time, within

budget, and align with client needs. •  Work with stakeholders to determine project scope. •  Identify appropriate resources needed. •  Provide project estimates. •  Coordinate activities of team members. •  Manage associate goals and expectations.

•  Interaction Design •  Experience Design •  Information Design •  Project Management •  Agile Software Development •  Client Relations •  Software Interfaces •  Requirement Gathering •  Group Coordination / Planning •  Collaborative Problem Solving •  Excellent Organizational Skills •  Excellent Interpersonal Skills •  Ethnographic Research & Analysis •  Customer Service •  Wireframing & Prototyping •  Some Visual Design

B.A. French Language

MWSU – St. Joseph, MO May 2004

EXPERIENCE DESIGNER DST Systems, Inc. 2014 - present •  Lead interaction design on key projects within financial services. •  Conduct research employing a wide variety of methodologies,

including ethnographic interviewing, contextual inquiry, activity and user center design practices, observations, journaling, diaries, focus groups, and ideation sessions.

•  Communicate behavioral patterns through storytelling tools such as personas, scenarios, systems maps, and experience maps.

•  Create design artifacts in varying levels of fidelity (sketch, wireframe, mockups) that communicate the design and its value proposition.

•  Collaborate with the product team to ensure that the design concept is feasible and with key stakeholders to validate the business viability of the design concept.

•  Promote and educate others on user-centered design thinking.

Liz Armstrong