KPMG People Enablement Digital Learning
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
When developing trainings, we always incorporate innovative learning measures, which are key for sustainable learning.
KPMG Blended Learning Approach
Gain exposure to different perspectives by receiving feedback and dealing with champions and networks.
Example:
− Individual capability development plans
Acquiring skills and knowledge through formal learning, education and reading.
Example:
− Digital learning (web based trainings, mobile learning, webinar, etc.)
Learn through direct experience of performing the actual task, by identifying areas of improvement
Example:
− Work with subject matter experts to identify and reflect on-the-job activities (e.g. daily tasks)
On-the-job experience 70%
Informal Learning 20%
Formal Learning 10%
Blended Learning Approach
Coaching, mentoring
Mobilelearning
Ind./ group-work &
role-plays
Webinar
SimulationsCase studies
Project work
Web-based
trainings
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
Future trends in digital learningDigital learning trends
85%
74%
72%
70%
66%
58%
47%
42%
38%
38%
33%
26%
4%
1%
Mobile application / Apps
Blended learning
Micro learning
Videos
Web based trainings (WBTs)
Virtual classroom / Webinars
Simulations
Augmented reality
Serious games
Adaptive learning
Learning in virtual 3D worlds
Social networks / Communities
Twitter / Micro blogging
Wikis
Proportion of respondents
Source: Statista: Survey for commercially successful eLearning solutions 2016, The New York Times, Harvard Business Review, Forbes
Which applications will be commercially successful in eLearning over the next three years?
Trend surveys Current newspaperreports
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
Web-based trainings
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
We offer three different levels of web-based trainings, which differ in their amount of multimedia usage.
Web-based trainings
At this level, mono-media screens are used (text only, no audio or animation) and graphics are simple. These types of screens areusually produced with au-thoring tools that transform power point slides or word documents into software that can be tracked on a Learning Management System (LMS).
The screens with an average level of multimedia feature animations supported by audio (if applicable) and in-clude animations, exercises,quizzes, etc. to stress intro-ductions of concepts that are particularly important.The audio component helps to reinforce the concepts through animation and graphics, and facilitates the use by the user.
The screens with a high level ofmultimedia components includeboth audio and video. They are characterized by the presence ofhigh level animation and caninclude role selection, webfiction, avatars or video.
EXAMPLES:− The illustration of existing
manuals− Rapid update of existing
material
EXAMPLES:− Demonstration and visual
representation of processes
− Teaching of regulations, rules or laws
− On-boarding
EXAMPLES:− Business Games− Web Fictions− Sponsorship videos− Interactive “Try-it-yourself”
simulations
LOW LEVEL OF MULTIMEDIA MEDIUM LEVEL OF MULTIMEDIA HIGH LEVEL OF MULTIMEDIA
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
The development process of a web-based-training lasts approximately about 9 weeks.
Web-based trainings
Stage 1Project
definition
Stage 2Macro / Micro
Definition
Stage 3: Drafting + approval
storyboard
Stage 4 Creation multimedia
course
Stage 5 Qualitative Review
and testing
Stage 6Final release +
delivery of the course
Week 1 Week 2 Week 3 Week 6 Week 8 Week 9
− Definition of target audience, learning objectives, and deadlines for the SRM WBT
− Instructional designers (ID) and Subject Matter Experts (SMEs) map macro and micro structure of SRM course
− Level of multimedia and look & feel of course are chosen
− ID and SME collaborate to create the complete SRM storyboard course based on micro outline
− ID elaborates storyboards to add multimedia and simulations
− SMEs and key stakeholders review and approve storyboards
− Graphic and web developers format and create the individual screens of the course based on the approved storyboard
− Supporting audio script is professionally recorded
− The SRM course is tested for technical functionality and quality review is performed
− The final version is reviewed by Sky
− The client can decide to conduct a pilot launch of the course with select users to test the course in different environments
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
Mobile learning
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
A Learning App is the ideal response to digital transformation, enabling participants to manage course contents and time flexibly.
KPMG Learning App
— Internationalization demands for more mobility and complicates local/physical availability of employees.
— The desire of employees for innovative and individual training opportunities is steadily increasing
— Through mobile learning the employee experiences a gain in opportunities for further qualification and personal development.
Advantages of KPMG Learning AppIncrease of employees‘ motivation
Mobile Learning enriches employees‘ possibilities to manage their professional and personal further qualification and development.
Self-determined learning
Higher time efficiency and flexibility Less need for coordination of
physical/local availability of employees for trainings
Follow-ups, debriefing, feedback and aftercare outside of classroom (lower cost for trainings)
More quality-time in face-to-face training sessions
Sustainable anchoring of learning content
Mobile accessibility of contents
Challenges
Cost savings thanks to a reduction of traditional training formats
Higher flexibility of employees
Easier knowledge management
More efficient use of idle time
Transparency of training impact
Value creation for customers
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
Our Learning App was developed with different features in order to support participants in changing their behavior sustainably.
KPMG Learning App
Overview of the KPMG Learning App features:
—Definition of individualized action plans
—Usage of a digital coach that supports participants in formulating goals and helps
to define suitable reminders in everyday work life
—Defining and tracking of individual learning and personal goals
—Sustainable motivation through purposeful gamification elements
—Additional training materials and learning nuggets e.g. videos, articles and
graphs to increase training effect
—Continuing communication via platform to ensure that people stay in touch,
even after the training is finished so participants and trainer are able to
communicate and exchange experiences
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
Webinars
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
Thanks to the interaction during a webinar you cannot only reach and engage your target group but also gain deep insights.
Webinars
What is a webinar?
—A webinar is an interactive seminar on the web that gives participants the opportunity to work collaboratively without being in the same room
—Webinars are performed by inviting participants to dial into a phone number and simultaneously log onto a website
—A webinar can also be recorded and referenced at a later time. This enables new participants to review the webinar as if they are actually in attendance.
—Webinars can include a few people or hundreds, depending on how interactive the topic should be
Good reasons to use webinars Webinars are online, so are easy and
convenient to both presenters and participants,
as no one has to travel to get to the meeting.
Direct contact and interaction with your target
group
There is no limit to the number of students you
can accept
Webinars save travel time and costs
It can be recorded so that other people can view
in if they cannot attend the webinar
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
Good reasons for Digital Learning
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Document Classification: KPMG Public
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, ein Mitglied des KPMG-Netzwerks unabhängiger Mitgliedsfirmen, die KPMG International Cooperative („KPMG International“), einer juristischenPerson schweizerischen Rechts, angeschlossen sind. Alle Rechte vorbehalten. Der Name KPMG und das Logo sind eingetragene Markenzeichen von KPMG International.
Good reasons for digital learningDigital learning solutions from KPMG
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Digitalization gives you the opportunity to train staff as fast as the world is changing.
Specific functionalities of digital learning expand the possibilities of situational learning
Digital learning enables companies to save money and time by averting travel expenses while retaining benefits of a collaborative environment
Digital learning makes learning units more manageable (micro-learning)
Motivated employees and sustainable learning success through self-determined learning
Digital learning makes the employee independent of time and place from the regular working station
www.kpmg.de/socialmedia www.kpmg.de
Your contacts
Dr. Nina SchaffertManagerOperations ConsultingMobile: +49 151 [email protected]
Joana CarlManagerOperations ConsultingMobile: +49 160 [email protected]
The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.
© 2018 KPMG AG Wirtschaftsprüfungsgesellschaft, a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The name KPMG and the logo are registered trademarks of KPMG International.