ITS
IT Consolidation ProgramPhase II Status Update
September 2008
IT Consolidation Program – Phase II Update | September 20082
Objectives of the IT Consolidation Program
Strengthen agency focus on their core mission
Improve security, service delivery and availability
Upgrade IT infrastructure to meet minimum standards
Reduce enterprise-wide infrastructure cost with economies of scale
Reduce risk of failure for critical operations
Overall business case for Phase II agencies developed based on a five year plan for operational support and funding.
Individual agency cash flows developed reflecting before and after IT infrastructure consolidation costs.
IT Consolidation Program – Phase II Update | September 20083
Key Goal of Consolidation - Shared Services Model
Redundancy
Costly
Lack of Standardization
Business Focus
Responsive
Partners
Pooled Experience
Lean
Flat
Best Practice
Independent of Business
Common Support
Economies of Scale
Critical Mass of Skills
Unresponsive
No accountability
Inflexible toUnique
Requirements
RemoteFrom Users
Decentralized CentralizedShared Services
IT Consolidation Program – Phase II Update | September 20084
Five IT Infrastructure Areas included
Network – Connects everybody together
Data Center (Servers) – business applications, Web presence, file storage, recoverability
Security – Protect technology and data
Service Desk – single point of contact for problems or requests for ITS Services Desktop – helps customers with
hardware and common software
IT Consolidation Program – Phase II Update | September 20085
Agencies in IT Consolidation Phase II
North Carolina Industrial Commission (NCIC)
Office of Administrative Hearings (OAH)
Department of Cultural Resources (DCR)
Department of Juvenile Justice and Delinquency Prevention (DJJDP)
Alcoholic Beverage Control Commission (ABC)
Commission of Banks (COB)
Department of Commerce
Office of State Controller (OSC)
IT Consolidation Program – Phase II Update | September 20086
Alexander
Alleghany
Anson
Ashe
Avery
Beaufort
Bertie
Bladen
Brunswick
Buncombe
Burke
Cabarrus
Caldwell
Camden
Carteret
Caswell
CatawbaChatham
Cherokee
Chowan
Clay
Cleveland
Columbus
Craven
Cumberland
Currituck
Dare
Davidson
Davie
Duplin
Edgecombe
ForsythFranklin
Gaston
Gates
Graham
Greene
Halifax
Harnett
Haywood
Henderson
Hertford
Hoke
Hyde
Iredell
Jackson
Johnston
Jones
Lee
Lenoir
Lincoln
McDowell
Macon
MadisonMartin
Mecklenburg
Mitchell
Mont-gomery Moore
Nash
New Hanover
Northampton
Onslow
Orange
Pamlico
Pasquotank
Pender
Perquimans
Person
Pitt
Polk
Randolph
Richmond
Robeson
Rockingham
Rowan
Rutherford
Sampson
Scotland
Stanly
StokesSurry
Swain
Transylvania
Tyrrell
Union
Vance
Wake
Warren
Washington
Watauga
Wayne
Wilkes
Wilson
Yadkin
Yancey
Phase II Locations
Granville
DurhamAlamanceGuilford
Locations
OSC = 4
Commerce = 46
DCR = 63
DJJDP = 126
Ind. Comm. = 2
Total = 241
Dept. of Commerce
Office of State Controller
Dept. of Cultural Resources
Dept. of Juvenile Justice and Delinquency Prevention
Overlapping areas are candidates for workload synergy.
Industrial Commission
Cultural Resources
Commerce / ABC / COB
IT Consolidation Implementation Roadmap
Juvenile Justice and Delinquency Prevention
Office of State Controller
4th quarterOctober
1st quarterJanuary
2nd quarterApril
3rd quarterJuly
4th quarterOctober
2007 2008
Industrial Commission
October 1 – January 31
February 1 – October 31
March 1 – December 31
Sept 15 – Dec 31
October 1 – December 31
Org
Org
Org
Org
Org
Service Desk
Service Desk
Service Desk
Service Desk
Service Desk
Office of Admin Hearings
Desktop
IT Consolidation Program – Phase II Update | September 20088
Concurrent tracks during Implementation PhaseStart Date
Completion Date
Notes:1. Specific implementation schedules (dates) produced during assessment and design tasks.2. All designs and schedules reviewed with agencies for approval / coordination.3. Transferring staff will participate in the IT Consolidation effort.4. Staff salaries billed back to agency until services are turned on.
Staffing
Server (Hosting)
Desktop
Network (LAN)
Service Desk Planning& Coordination
Ongoing support / participate in Consolidation
Cabling / Environmentals
(if needed)
Install switches, tools, passwords
Implementation Schedule
Agency collects People, Org, and
Location Data
Data reviewed and loaded
into Remedy
HR Prep Work Staff discussionsStaff transfers
completedITS Setup /
Cross-training
User Notification distributed
Service Desk
Build & Test Implementation
ProcurementInventory AssessmentDesign and Configure /
Implementation Schedule
Turn on Service
Physical Inventory /Assessment
Implementation Schedule
Install: Tools, Exchange,
IT ServicesEncrypt Laptops Procurement
Physical Inventory /Assessment
Final State Design /Implementation
ScheduleProcurement
Turn on Service
Turn on Service
Turn on Service
Physical relocation plans determined and agreed
upon
IT Consolidation Program – Phase II Update | September 20089
Overall Status – September 2008
Four agencies now under ITS management:
- Industrial Commission
- Office of Administrative Hearings
- Department of Cultural Resources
- Department of Juvenile Justice and Delinquency Prevention
Three agencies currently active in the Consolidation process:
- Alcoholic Beverage Control Commission
- Commission of Banks
- Department of Commerce
One agency to start October 1:
- Office of State Controller
IT Consolidation Program – Phase II Update | September 200810
Phase II Desktop Metrics to Date
Desktops under management – 2290
Desktops in progress – 1989
Laptops encrypted / in process of encryption – 946
PCs replaced / being replaced – 519
Staff transferred to ITS – 19
Numbers exclude Office of State Controller (starts 10/1/08)
IT Consolidation Program – Phase II Update | September 200811
Phase II Hosting Metrics to Date
Beginning server count – 208
Servers eliminated – 59
- Achieved by combining / consolidating like functions together
Ending server count – 149
- Server count including physical boxes and VM instances
Server count reduction percentage (incl. VM instances) – 28%
Number of servers converted / being converted to VM instances – 90
- Eliminates an additional 90 physical servers
- Total physical servers being powered down – 59 + 90 = 149
Number of physical servers replaced / being replaced – 33
Servers moved / being moved to the ITS Data Centers – 109
Number of servers outside the ITS Data Centers reduced from 208 to 40
Applications upgraded during the Consolidation process – 5
Staff transferred to ITS – 5
Expenses running favorable to budget
Note: Numbers included for Commerce & OSC on this slide are estimates.
IT Consolidation Program – Phase II Update | September 200812
Phase II Network Metrics to Date
Switches put under management to date – 318
Switches replaced to date – 92
Routers needing replacement - 0
Firewalls put under management to date – 118
Locations put under management to date – 158
Locations requiring cable and/or environmental work – 67
WAN circuits converted to ITS-managed circuits – 41
WAN bandwidth upgrades implemented to-date – 4
Staff transferred to ITS – 3
Numbers will be updated as work at COB, Commerce, and OSC completes
IT Consolidation Program – Phase II Update | September 200813
Phase II Service Desk Metrics to Date
Agency customers loaded into Remedy – 3585
Agency site locations loaded into Remedy – 429
- Many more than originally estimated
Average monthly ticket volumes for the first 4 agencies combined – 874
Staff transferred to ITS – 2
Includes the four agencies now under ITS management
Note: “Remedy” is the application used by the ITS Service Desk.
IT Consolidation Program – Phase II Update | September 200814
Value delivered beyond the obvious Consolidation metrics…
Brought one Commission under the ESAP security model
Provided Programming support for one Commission to upgrade 2 major applications to current technology
SSL added to the main Applications portfolio for one agency
File servers in two agencies encrypted with IPSEC
Eliminated need for on-going PIX firewall infrastructure in one agency
Brought numerous remote locations in multiple agencies under ITS WAN management & ESAP security
Assisted one agency in relocating 4 existing buildings into one new consolidated building
Optimized LAN and server configurations to improve performance and availability in multiple agencies
Implemented Enterprise-level laptop encryption
Implemented Enterprise-level Anti-Virus management
Implemented WAN bandwidth upgrades in 3 agencies to lower saturation levels and improve response time
Eliminated the power, cooling, floor space, and physical maintenance of 149 servers through consolidation and virtualization
IT Consolidation Program – Phase II Update | September 200815
Lessons learned in Phase II Communication at all levels is paramount to success, due to the number of
people and groups across ITS and the agency involved.
The focus of the ITS teams early-on was the creation of repeatable, scalable processes. This slowed progress at first, but is paying dividends now.
While processes are repeatable, each agency business is unique and will require some level of customization.
Defining the end of Consolidation requires:- Definition of the ultimate end-state for each service (Desktop, Hosting, etc.)
- Definition of “acceptable” – deviation from installed standard vs. end-state standard
- Automatically defines post-consolidation work needed to achieve end-state
Coordinated teamwork between the Agency and ITS is required for success.
Committed Senior Management support cannot be over-emphasized.
Surprises will be uncovered, regardless of the amount of detailed discovery performed up-front. Must be allowed for in time and cost forecasts.
Implementations must be planned functionally vs. piecemeal to ensure business continuity is maintained across the implementation timeline.
IT Consolidation Program – Phase II Update | September 200816
Questions
For questions or comments contact:
Jack Markle – Office of Information Technology Services
- (919) 754-6563
John Leskovec – Office of State Budget Management
- (919) 807-4734