Download pdf - Immigration Services Agency, Ministry of Justice …...Immigration Services Agency, Ministry of Justice Online Residence Application System Operating Manual (For Users) Version 1.0

Immigration Services Agency, Ministry of Justice

Online Residence Application System

Operating Manual

(For Users)

Version 1.0

Revision history

Item Date of revision Version Page Contents of revision Name of reviser

1 1.0 - Newly created

2

3

4

5

Revision contents history

Item

Revised

paragraph

no.

Contents of revision Date of

revision Reviser

1

2

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5

Contents

1. Introduction ....................................................................................................................................... - 1 -

1.1 About this manual .......................................................................................................................... - 1 -

1.2 List of screens used in the online residence application system and overall image ............................... - 2 -

1.3 System requirements ...................................................................................................................... - 3 -

1.4 View of the screens of the online residence application system .......................................................... - 4 -

2. Basic Operation ................................................................................................................................. - 7 -

2.1 Password registration (initial setting) ............................................................................................... - 7 -

2.1.1 Flow of password registration ..................................................................................................... - 7 -

2.1.2 Explanation of the password input screen .................................................................................... - 8 -

2.1.3 Explanation of the password registration completion screen .......................................................... - 9 -

2.2 Top page...................................................................................................................................... - 10 -

2.1.1 Flow of steps to the login page ................................................................................................. - 10 -

2.2.2 Explanation of the top page screen ............................................................................................ - 11 -

2.3 Authentication ............................................................................................................................. - 12 -

2.3.1 Flow of authentication on the login page ................................................................................... - 12 -

2.3.2 Explanation of the login page screen ......................................................................................... - 13 -

2.4 Explanation of the menu screen ..................................................................................................... - 14 -

2.5 Application information input (for individuals) .............................................................................. - 16 -

2.5.1 Flow of application information input (for individuals) ............................................................... - 16 -

2.5.2 Explanation of the application type and status of residence selection screen ................................. - 22 -

2.5.3 Explanation of the Identification details 1 screen........................................................................ - 23 -


2.5.5 Explanation of the Details relating to activities screen ................................................................ - 28 -

2.5.6 Explanation of the entered information confirmation screen ........................................................ - 30 -

2.5.7 Explanation of the application information input completion screen ............................................ - 32 -

2.6 Application information input (blanket) ........................................................................................... - 33 -

2.6.1 Advance preparation for blanket application information input (acquisition and entering of information

in the Excel file for input) ................................................................................................................. - 33 -

2.6.2 Steps to create the file for blanket registration of application information..................................... - 35 -

2.6.3 Flow of blanket application information input ............................................................................ - 36 -

2.6.4 Explanation of the application type and status of residence ......................................................... - 41 -

2.6.5 Explanation of the blanket application file upload screen .......................................................... - 42 -

2.6.6 Explanation of input information confirmation screen ................................................................ - 43 -


2.7 Application information search ..................................................................................................... - 46 -

2.7.1 Flow of the application information search ................................................................................ - 46 -

2.7.2 Explanation of the application information search screen ............................................................ - 48 -

2.8 Applications ................................................................................................................................ - 50 -

2.8.1 Flow of the application ............................................................................................................ - 50 -

2.8.2 Explanation of the application information list screen (facial photo attachment) .......................... - 56 -

2.8.3 Explanation of the facial photo/method of receipt screen (facal photo attachment) ........................ - 57 -

2.8.4 Explanation of the application information list screen (application) ............................................. - 58 -

2.8.5 Explanation of the application receipt completion screen ............................................................ - 60 -

2.9 Entry of simultaneous application information ............................................................................... - 61 -

2.9.1 Flow of the simultaneous applications ....................................................................................... - 61 -

2.9.2 Explanation of the application information list screen (simultaneous applications)........................ - 68 -

2.9.3 Explanation of the application type selection screen ................................................................... - 69 -



2.9.6 Explanation of the input information confirmation screen ........................................................... - 74 -


2.10 Change in the method of receipt .................................................................................................... - 77 -

2.10.1 Flow of changing the method of receipt ................................................................................... - 77 -

2.10.2 Explanation of the application information list screen (change in the method of receipt) ............. - 80 -

2.10.3 Explanation of the facial photos/method of receipt screen (change in the method of receipt) ........ - 81 -

2.11 Deletion of the application information .......................................................................................... - 82 -

2.11.1 Flow of deletion of application information ............................................................................. - 82 -

2.12 Checking the contents of the blanket application error .................................................................... - 85 -

2.12.1 Flow of checking the contents of the blanket application error ................................................... - 85 -

2.12.2 Explanation of the application information list screen (blanket application error) ........................ - 88 -

2.12.3 Explanation of the error contents screen .................................................................................. - 89 -

2.13 Subsequent completion of the facial photo ..................................................................................... - 90 -

2.13.1 Flow of subsequent completion of the facial photo ................................................................... - 90 -

2.14 User information management ...................................................................................................... - 93 -

2.14.1 Flow of changing the email address ......................................................................................... - 93 -

2.14.2 Explanation of the user information display screen (email address change) ................................ - 95 -

2.14.3 Explanation of the email address input screen .......................................................................... - 96 -

2.14.4 Explanation of the update completion screen ........................................................................... - 97 -

2.14.5 Flow of changing the password ............................................................................................... - 98 -

2.14.6 Explanation of the user information display screen (password change)..................................... - 100 -

2.14.7 Explanation of the password input screen .............................................................................. - 101 -

2.15 Password reset (forgotten your password) .................................................................................... - 102 -

2.15.1 Flow of password registration ............................................................................................... - 102 -

2.15.2 Explanation of the user information confirmation screen ......................................................... - 104 -

2.15.3 Explanation of the user information confirmation completion screen ....................................... - 105 -

3. Others ........................................................................................................................................... - 106 -

3.1 Error message list ....................................................................................................................... - 106 -

- 1 -

1. Introduction

1.1 About this manual

This manual explains how to operate the online residence application system.

In this manual, the operations are explained using the following figures and drawings.

This indicates the part (scope) of the screen that the user is able to

operate such as click and input. It also indicates the part (scope) that

the user is to check.

In the explanation of the buttons and fields on the screen, the number

of the drawings and tables are linked and indicate which part is being

explained. The number is positioned on the left or in the upper left

corner of the red box. When a description on the input screen is

partially omitted, it will be described as “Omitted”.

Please note the letters, characters, etc. entered in the screen are all

examples.

If you have any problems, please check the Frequently Asked Questions (Q&A) or contact the

Help Desk.

Manual

Screen link no Content

Screen A

Omitted

- 2 -

1.2 List of screens used in the online residence application system and overall image

A list of screens used in the online residence application system and an overall image are as

shown below.

[Enter application information (individual)]

[Enter application information (blanket)]

[In case you have [application/simultaneous application

lost your password] / attachment facial photo/deletion] [Attaching facial photo / method of receipt]

[Blanket application error]

[Application]

[Simultaneous application]

*　It is possible to transition to the logout screen from each transitioning screen [User information update]

after authentication (not shown in this diagram)

Log in sccreen Menu screen

Application type

and status of

residence

selection screen

Application

information input

screen (Identifty

information 1)

Application

information input

completion

screen

Application type

and status of

residence

selection screen

Blanket application

file upload screen

Application

information input

completion

screen

User information

display screen

Email address

input screen

Update

completion

screen

Immigration

Bureau websiteTop screen

Log out screen

Key

Online residence

application

system screen

Outside of the

online residence

application

system screen

After

Screen

transition

Application

information input

screen (Identifty

information 2)

Input

information

confirmation

screen

Application

information list

screen

User information

search screen

Attaching facial

photo / method of

receipt screen

Application receipt

completion screen

Simultaneous

application

information input

screen (Identity

information 1)

Application

information input

completion screen

Simultaneous

application

information input

screen (Identity

information 2)

Input information

confirmation

screen

Password

registration

screen

(initial setting)

Receipt of email

Application

information input

screen (fields

relating to activities)

Password input

screen

Application type

selection screen

Input

information

confirmation

screen

Password

registration

completion screen

(initial setting)

User information

confirmation

screen

User information

confirmation

completion

screen

Error content

screen

- 3 -

1.3 System requirements

The online residence application system requires the following environment. Please note that

operation cannot be guaranteed using other environments.

- Required browser: Google Chrome (ver72)

- Required program (when using the blanket application information input file): Microsoft Office

Excel 2013

In addition, since emails will be sent by the online residence application system to your

registered email address, please check your settings to ensure emails from the following domain can

be received.

@ ras-immi.moj.go.jp

In addition, please be aware that if the screen is inactive for a certain period of time (30 minutes

or more), the online residence application system will require you to log in once again (session

timeout).

- 4 -

1.4 View of the screens of the online residence application system

This explains the common view of each screen of the online residence application system.

Omitted

Omitted

Omitted

- 5 -

Screen link

no.

Screen

explanation field Content

Processing step This indicates the processing flow and the current step.

Error message If there is an error in the input content on any input screen, an error message

will be displayed in red at the top of the screen.

Required field

for input

“Required” is added as a note to the required fields.

If there is no input for this field, an error occurs, and you will not be able to

proceed to the next step.

“!” mark An “!” will be displayed for any field in which an error has occurred.

However, if the contents on the front of the residence card and the content

that has been entered differ, an “!” will be displayed for all fields.

“Search” button Please click the “Search” button and select the residence (prefecture or city),

address (prefecture or city) or location (prefecture or city).

“Deletion” button If you have clicked the “Add to” button and no longer need the information

you have entered, please click the Deletion button.

* The “Deletion” button will be displayed if you have clicked the “Add to”

button and added an input field.

Omitted

- 6 -

Screen link

no.

Screen

explanation field Content

“Add to” button” If there are multiple entries to be entered, click the “Add to” button and

enter the second entry or further entries.

“Next” button If you have entered information onto the screen, confirm that the contents

that you have entered are correct and then click the “Next” button.

If there are no errors in the input contents, proceed to the next screen.

“Back” button Click the “Back” button to return to the previous screen.

Please be aware that using the browser’s “←” (back) or “Back Space” key

will not return you to the previous screen, will be regarded as an incorrect

operation and that you will be logged out.

“Log out” link You have been logged out of the online residence application system

- 7 -

2. Basic Operation

2.1 Password registration (initial setting)

These are the steps to register the password that you will use when you log in to the online

residence application system.

In order to follow the application procedures using the online residence application system, you

will have to submit a request for use in advance at the counter of the regional immigration services

office that has jurisdiction over the location of the organization of affiliation. If the request for use is

approved, the user’s information will be registered in the online residence application system

(hereinafter referred to as “user registration”), and you will receive an email enabling you to

proceed to the password registration screen.

After you have received the above email, you will be able to use the online residence application

system by completing the password registration (initial setting).

2.1.1 Flow of password registration

# Screen Operational content

1

Enter the password

[Operation]

Proceed to the password

registration screen using

the URL given in the

email sent after you

registered as a user. Enter

your password and click

the “登録(Register)”

button to proceed to the

next screen.

2

Password registration

completed

[Operation]

The above are the steps

to register your password

(initial setting).

After a few minutes an

email will be sent to your

email address notifying

you that your password

registration has been

completed.

Click the “トップページへ(Go

to top page)” button to

return to the top page.

- 8 -

2.1.2 Explanation of the password input screen

Screen link

no.

Screen field

description Details

Error message If there is an error in the contents you have entered, an error message will be

displayed when you click on the “Register” button.

Password Enter the password.

● About the password

The password is case sensitive. Moreover, the password must not

contain the Authentication ID letter string. Set and manage the

password by yourself. Please note that the password is not written in

any emails sent by the Immigration Services Agency.

In the password field, all of the letters will be displayed with asterisks “●”.

In order to check the password you have entered, it is recommended that you

first enter the password in a memo or other file, confirm that it is the correct

password, and then copy and paste it into the password field.

Password

(re-enter)

Re-enter the password in order to confirm.

“Register” button If there are no errors in the contents that have been entered, you will be able

to proceed to the completion screen.

- 9 -

2.1.3 Explanation of the password registration completion screen

Screen link

no.

Screen field

description Details

“Go to the top

page” button

You will proceed to the top page.

- 10 -

2.2 Top page

These are the steps of the online residence application system from the top page to the login page.

2.2.1 Flow of steps to the login page # Screen Operational content

1

Top page screen

[Operation]

Click the “Log in” button

on the top page screen of

the online residence

application system to go

to the login page screen.

- 11 -

2.2.2 Explanation of the top page screen

Screen link

no.

Screen field

description Details

Display language You can select “Japanese” or “English” as the display language.

Click the button for the language you want to display.

Notifications Notifications relating to use of the online residence application system will

be displayed.

“Log in “button” You will proceed to the log in screen.

- 12 -

2.3 Authentication

These are the steps for authentication on the login page.

2.3.1 Flow of authentication on the login page


1

Login page

[Operation]

Enter the Authentication

ID and password and

click the “Log in” button

to go to the menu screen.

● About the

Authentication ID

and password

If you do not have a user

ID, user registration is

required. Please refer to

[2.1 Password

registration (initial

setting)].

If you have not registered

a password (initial

setting), please refer to

[2.1 Password

registration (initial

setting)] after first

registering as a user.

If you have forgotten

your Authentication ID,

or if you have been

locked out of your

account and cannot log

in, please follow the

procedure at the counter

of the nearest regional

immigration services

office.

- 13 -

2.3.2 Explanation of the login page screen

Screen link

no.

Screen field

description Details


displayed when you click on the “Log in” button.

Authentication

ID

Enter the Authentication ID notified to you by email by the online residence

application system.

Password Enter the password that you have set.

“Log in” button If there are no errors in the contents that have been entered, you will be able

to proceed to the menu screen.

“In case you have

lost your

password” link

If you have lost your password, you will have to reset it.

“Back to the top

page” link

You will go back to the top page.

- 14 -

2.4 Explanation of the menu screen

This is an explanation of the menu screen used to file the residence application or other materials after you have

logged in.

Screen link

no.

Screen field

description Details

“Enter

application

information

( individual)”

button

You will go to the individual application information input screen.

“Enter

application

information

(blanket)” button

You will go to the blanket application information input screen.

“Application/

simultaneous

applications/

attachment or

deletion of facial

photo, etc.”

button

You will go to the application information search screen.

- 15 -

Screen link

no.

Screen field

description Details

“User

information

update” button

You will go to the user information display screen.

“Template file”

link

If you wish to proceed to the blanket application information input screen,

download the file for blanket registration of application information from

the link in order to prepare the documents in advance.

“Log out” link You will be logged out from the online residence application system.

- 16 -

2.5 Application information input (for individuals)

These are the steps to enter application information for individuals using the online residence

application system.

In addition, please refer to “2.6 Application information input (blanket)” when you wish to enter

application information for multiple applications at once.

2.5.1 Flow of application information input (for individuals) # Screen Operational content

1

Menu

[Operation]

Click the “Enter

application information

( individual)” button to

proceed to the next

screen.

- 17 -


2

Application type and

status of residence

selection (STEP 1)

[Operation]

Select the application

type and status of

residence, and click the

“Enter” button to

proceed to the next

screen.

● About errors

If you have not made a

selection, an error

message will be

displayed.

You will not be able to

proceed to the next

screen until you correct

the error.

3

Identification details 1

(STEP2-1)

[Operation]

Enter the applicant’s

basic information

Enter the required

fields and click on the

“Next” button to

proceed to the next

screen.

● About errors

If there is no entry in a

field or there is an error

in the entry, an error

message will be

displayed.


proceed to the next


the error.

Omitted

- 18 -


4

Identification details 2

(STEP2-2)

[Operation]

Enter the information

according to the

application type, have

the applicant confirm

intention with regard to

the application, click

the “I confirmed with

the applicant

beforehand that he/she

wants the appication to

be submitted”

checkbox at the bottom

of the screen and click

the “Next” button to

proceed to the next

screen.

● About errors




message will be

displayed.


proceed to the next


the error.

Omitted

- 19 -


5

Details relating to

activities (STEP2-3)

[Operation]

Enter information on

the activities according

to the status of

residence and click the

“Confirm” button to

proceed to the next

screen.

● About errors




message will be

displayed. You will not

be able to proceed to

the next screen until

you correct the error.

Omitted

- 20 -


6

Confirmation of

entered information

(STEP3)

[Operation]

Check the contents

entered in STEP2


check the contents of

the information you

have entered

afterwards, and

therefore, where

necessary, keep a copy

such as a screenshot or

screen printout.

After you have made a

copy, click on the

checkbox, “I checked

with the representative

of the organization of

affiliation that the

contents of the

application do not

differ from fact” and

the checkbox “I have

noted down the

contents of application”

located at the bottom of

the screen, click on the

“Enter application

information” button

and proceed to the next

screen.

To make a correction,

click the “Edit” button

to return to the input

screen and enter the

correct information.

Please be aware that

using the browser’s

“←” (back) or “Back

Space” key will not

return you to the

previous screen, will be

regarded as an incorrect

operation and that you

will be logged out.

Omitted

Omitted

- 21 -


7

Application

information entry

completed (STEP4)

[Operation]


to enter the application

information (for

individuals).

Click the “Go to the


list” button, and apply

from the application

information list screen.

Please refer to 2.8.1

Application flow (No. 3

onwards) for the steps.

- 22 -

2.5.2 Explanation of the application type and status of residence selection screen

Screen link

no.

Screen field

description Details

Error message If there are any errors in the contents of the application information, an

error message will be displayed when you click the “Enter” button.

Application type Select the application type.

Status of residence Select the status of residence.

Select “Research (Relocation)” if you are a researcher and you are

transferring from a foreign country.

“Enter” button If there are no errors in the contents of the entered information, you will be

able to proceed to the Identification details 1 screen.

“Back” button You will go back to the menu screen.




“Log out” link You will be logged out of the online residence application system.

- 23 -

2.5.3 Explanation of the Identification details 1 screen

Omitted

Omitted

- 24 -

Screen link

no.

Screen field

description Details

Error message If there are any errors in the contents of the entered information, an error

message will be displayed when you click the “Next” button.

Identification

details 1

Enter the Identification details 1.

● Name in alphabetical letters

Enter the information exactly as given on the front of the residence card.

In addition, use a comma for the space separating the name.

● About the nationality

Select the nationality from the pulldown. The nationalities are listed, in

principle, in alphabetical order in English.

“Search” button Click on the “Search” button to select your residence (prefecture or city).

- 25 -

Screen link

no.

Screen field

description Details

“Deletion” button If you have added “Relatives living in Japan or cohabitants” and you find

you do not need the information, please click the “Deletion button”.

* The “Deletion” button” will be displayed if you have clicked on the

“Add to” button and added an input field

“Add to” button If you have multiple “relatives living in Japan or cohabitants”, click on the

“Add to” button and enter the second entry or further entries.

“Next” button If there are no errors in the contents of the entered information, you will be

able to proceed to the Identification details 2 screen

“Back” button You will be able to go back to the application type and status of residence

selection screen.





- 26 -


Screen link

no.

Screen field

description Details



Identification

details 2


Omitted

Omitted

- 27 -

“Search” button Click the “Search” button to select the address (prefecture or city).

“Confirmation”

checkbox

After confirming intention, add a check mark to the box.


able to proceed to the activities screen.

“Back” button You will go back to the Identification details 1 screen.





- 28 -

2.5.5 Explanation of the Details relating to activities screen

Omitted

Omitted

Omitted

- 29 -

Screen link

no.

Screen field

description Details


message will be displayed when you click the “Confirm” button.

Details relating to

activities

Enter Details relating to activities.

“Deletion” button If you added work history and find that you do not need the information,

please click the “Deletion” button.

* The “Deletion” button will be displayed if you clicked on the “Add to”

button and added an input field

“Add to” button If there are multiple contents you need to enter, click on the “Add to”

button and enter the second entry or further entries.

“Search” button Click on the “Search” button to select your location (prefecture or city).

“Confirm” button If there are no errors in the contents of the entered information, you will be

able to proceed to the entered information confirmation screen.

“Back” button You will go back to the Identification details 2 screen.





- 30 -

2.5.6 Explanation of the entered information confirmation screen

Omitted

Omitted

- 31 -

Screen link

no.

Screen field

description Details


message will be displayed when you click the “Enter application

information” button.

“Delete” button To make a correction, click to return to the input screen.

“Confirmation”

checkboxes

After confirming, please add a check mark to the boxes.


information”

button

If there are no errors in the contents of the entered information, you will

be able to proceed to the application information input screen.


- 32 -

2.5.7 Explanation of the application information input completion screen

Screen link

no.

Screen field

description Details

“Go to the

application

information list”

button

You will return to the application information list screen.


- 33 -

2.6 Application information input (blanket)

Unlike the application information input for individuals, blanket application information input

enables the collective entry of the application information of multiple people.

The blanket application information input is submitted using the chosen input file.

2.6.1 Advance preparation for blanket application information input (acquisition and entering

of information in the Excel file for input) # Screen Operational content

1

Menu

[Operation]

Download the Excel

file for input. Click

the template file link

at the bottom of the

menu screen to

download the Excel

file.

- 34 -


2

Enter application

information/create

a csv file

[Operation]

Save the downloaded

Excel file on a

desktop computer or

some other

appropriate place.

After saving it, open

the file and enter the

application

information. Check

the user procedures

in the Excel file for

the input method and

how to create the

CSV file.

● Please note that

the CSV file for

blanket registration

of the application

information refers

not to the edited

Excel file but to the

file to be output from

the edited Excel file.

● Do not edit the

CSV file for blanket

registration of the

application

information after the

output. If you edit it,

you will not be able

to register it.

- 35 -

2.6.2 Steps to create the file for blanket registration of application information

* Make sure that the execution environment is an environment which is able to use macros.

Screen link

no.

Screen field

description Details

Security warning Click to activate content.

Please do this before entering the application information.

Application

information

Create a CSV file in accordance with the Excel file [user procedures].

* Notes on using the template file

You will not be able to create a CSV file for blanket registration of application information using the

template file unless macros have been enabled.

- 36 -

2.6.3 Flow of blanket application information input

Download the template file from the “Template file” on the menu screen, create a file, and then follow the

steps below.


1

Menu

[Operation]

Click the “Enter

application

information(blanket)”

button and proceed to the

next screen.

- 37 -


2

Application type and

status of residence

selection （STEP1）

[Operation]


type and status of

residence, click on the

“Enter” button and

proceed to the next

screen.

● About errors

If you have not made a

selection, an error

message will be


be able to proceed to the

next screen until you

correct the error.

- 38 -


3

Blanket application file

upload（STEP2）

[Operation]

Choose the [CSV file for

blanket registration of

application information]

created from the template

file in [Blanket

application file upload].

● Download the

“template file” from the

“Template file” on the

menu screen in advance

and create a file before

uploading the blanket

application file.

● About errors

An error message will be

displayed in the

following cases. If you

do not choose a suitable

file, you will not be able

to proceed to the next

screen.

- The file has not been

chosen.

- A file other than a

CSV file for blanket

application

information has been

chosen.

- Application

information for over

300 people has been

entered in the CSV

file for blanket

registration of

application

information.

- 39 -


4

Confirm entered

information (STEP3)

[Operation]

Check the contents

entered in the previous

screen.


check the contents of the

information you have

entered afterwards, and

therefore, where

necessary, keep a copy

such as a screenshot or

screen printout.

After you have made a

copy, click on the

checkbox “I checked

with the representative of

the organization of


contents of the

application do not differ

from fact” and the

checkbox “I have noted

down the contents of

application” located at

the bottom of the screen,

click on the “Enter

application information”

button and proceed to the

next screen.

An error will occur if the

status of residence

selected in STEP 1 does

not match the status of

residence in the blanket

application file for

application information.

If you wish to make a

correction, click on the

“Edit” button and correct

the “status of residence”

or upload the CSV file

for blanket registration of

the application

information once again.

Omitted

- 40 -


Please be aware that

using the browser’s “←”

(back) or “Back Space”

key will not return you to

the previous screen, will

be regarded as an

incorrect operation and

that you will be logged

out.

5

Application

information entry

completed (STEP4)

[Operation]


for application

information input

(blanket).



list” button and apply



Please refer to 2.8.1

Application flow (No. 3

onwards) for the steps.

If there is an error in the

contents of the

application information,

a notification email will

be sent to you. If you

receive such an email,

check the error details on

the application


Refer to 2.12.1 Flow to

confirm blanket

application error content

(No. 3 onwards) for the

steps.

- 41 -

2.6.4 Explanation of the application type and status of residence

Screen link

no.

Screen field

description Details


message will be displayed when you click the “Enter” button.

Application type Select by application type.

Status of residence Select the status of residence.

Select “Research (Relocation)” if you are a researcher and you are

transferring from a foreign country.

“Enter” button If there is an error in the entered content, you will not be able to proceed

to the blanket application file upload screen.

“Back” button You will return to the menu screen.

Please be aware that using the browser’s “←” (back) or “Back Space”

key will not return you to the previous screen, will be regarded as an

incorrect operation and that you will be logged out.


- 42 -

2.6.5 Explanation of the blanket application file upload screen

Screen link

no.

Screen field

description Details



Choose the file

for blanket input

of application

information

Click the “ファイルを選択(Select file)” button and choose the file for blanket

input


able to proceed to the input information confirmation screen.

“Back” button You will return to the application type and status of residence selection

screen.





- 43 -

2.6.6 Explanation of input information confirmation screen

Screen link

no.

Screen field

description Details




“Edit” button To make a correction, click to return to the input screen.

“Confirmation”

checkboxes

After confirming, please add a check mark to the boxes.

Omitted

- 44 -


information”

button

If there are no errors in the contents of the entered information, you will

be able to proceed to the application information input screen.


- 45 -


Screen link

no.

Screen field

description Details

“Go to the

application

information list”

button



- 46 -

2.7 Application information search

These are the steps to search for an application for which the input of the application information

has been completed.

With regard to the application information list screen after a search, you can search for the

application, simultaneous applications for re-entry permission and permission to engage in an

activity other than that permitted under the status of residence previously granted, attachments of

facial photos, changes to the method of receipt, deletion of application information and errors in the

content of blanket application files.

2.7.1 Flow of the application information search


1

Menu

[Operation]

Click the “application/

simultaneous

application/ attachment

facial photo/deletion”

button and proceed to

the next screen.

- 47 -


2

Application

information search

[Operation]

Enter the search criteria

and click on the

“Search” button to

proceed to the next

screen.

● About errors

If there is an error in

the entry, an error

message will be





Omitted

- 48 -

2.7.2 Explanation of the application information search screen

Screen link

no.

Screen field

description Details

Error message If there is an error in the contents you have entered, an error message

will be displayed when you click on the “Search” button.

Application

information search

Enter the search criteria for the application information search.

“Search” button If there are no errors in the contents that have been entered, you will be

able to proceed to the application information list screen.

“Clear” button This will delete the contents you have entered.

Omitted

- 49 -

Screen link

no.

Screen field

description Details

“Back” button You will go back to the menu screen.





- 50 -

2.8 Applications

These are the steps to submit an application for the application information you have entered.

2.8.1 Flow of the application # Screen Operational content

1

Menu

[Operation]

Click the

“application/

simultaneous

application/

attachment facial

photo/deletion”


the next screen.

- 51 -


2

Application

information search

[Operation]

Enter the search

criteria and click on

the “Search” button to

proceed to the next

screen.

● About errors


the entry, an error

message will be

displayed. You will

not be able to proceed

to the next screen

until you correct the

error.

Omitted

- 52 -


3

Application

information list

[Operation]

Select one item from

the displayed

application

information list and

click the “Attaching

facial photo / method

of receipt” button to

proceed to the next

screen.

- 53 -


4

Attaching facial

photo/method of

receipt

[Operation]

Choose the facial

photo, click on the

“Registration” button,

and once this has

returned to the

application

information list

screen in No. 3, the

registration of the

facial photo is

complete.

This step is not

required when the

applicant is under 16

years of age

- 54 -


5

Application

information list

[Operation]


the displayed

application

information list and

click the

“Application” button


screen.

In addition, with

regard to

simultaneous

applications, after

input of the

simultaneous

application

information is

complete, select the

original application

and click

“Application” in

order to complete the

application. Please

note that you will not

be able to enter

information into a

simultaneous

application or submit

a simultaneous

application after the

original application

has been submitted.

Refer to the steps in

“2.9 Entering

simultaneous

application

information” for

information on

entering simultaneous

application

information.

- 55 -


6

Completion of

application receipt

[Operation]

The above are the

steps for the

application procedure.

A few minutes after

the application receipt

is complete, you will

receive an

“application receipt

notification” email

which will be sent to

your registered email

address.

In addition, an

application receipt

number will be sent

by email the day after

the application has

been received.


application

information list”

button to return to the

application

information list

screen.

- 56 -

2.8.2 Explanation of the application information list screen (facial photo attachment)

Screen link

no.

Screen field

description Details

Error Message If there is an error in the contents you have entered, an error message will be

displayed when you click the “Attaching facial photo / method of receipt”

button.

“Select” button Select the application information to which you will be attaching the facial

photo.

“Page feed”

button

This will display the page you have selected.

“Attaching facial

photo / method of

receipt” button

If there are no errors in the contents of the entered information, you will be

able to proceed to the facial photo/method of receipt screen.

“Back” button You will go back to the application information search screen.





- 57 -

2.8.3 Explanation of the facial photo/method of receipt screen (facal photo attachment)

Screen link

no.

Screen field

description Details


displayed when you click on the “Registration” button.

Choose facial

photo

Click the “ファイルを選択(Choose file)” button and choose a facial photo.

“Registration”

button

If there are no errors in the contents that have been entered, you will be able

to proceed to the application information list screen.

“Clear” button Delete the entered contents.

“Back” button You will go back to the application information list screen.





- 58 -

2.8.4 Explanation of the application information list screen (application)

Screen link

no.

Screen field

description Details


displayed when you click on the “Application” button.

“Select” button Select the application information which you will be submitting.

“Page feed”

button


“Application”

button

If there are no errors in the application information you have selected, you

will be able to proceed to the application receipt completion screen.

- 59 -

Screen link

no.

Screen field

description Details

“Back” button You will go back to the application information search screen.





- 60 -

2.8.5 Explanation of the application receipt completion screen

Screen link

no.

Screen field

description Details

“Go to the

application

information list”

button



- 61 -

2.9 Entry of simultaneous application information

These are the steps for when you apply for re-entry permission or apply for permission to engage in an

activity other than that permitted under the status of residence previously granted at the same time as the

application information which has already been entered.

2.9.1 Flow of the simultaneous applications


1

Menu

[Operation]

Click on the

"application/

simultaneous

application/

attachment facial

photo/deletion"

button to proceed to

the next screen.

- 62 -


2

Application

information search

[Operation]

Enter search criteria

and click on the


proceed to the next

screen.

● About errors


the entry, an error

message will be

displayed. You will


to the next screen


error. Omitted

- 63 -


3

Application

information list

[Operation]

Select one item whose

application status is

“Completed” from the

displayed application

information list, and

click on the

“Simultaneous

application” button to

proceed to the next

screen.

- 64 -


4

Application type

selection (STEP1)

[Operation]


type. Click the

“Enter” button to

proceed to the next

screen.

●About errors

If you have not made

a selection, an error

message will be

displayed. You will


to the next screen


error.

5

Identification details

1 (STEP2-1)

[Operation]

Enter the

identification details 1

Enter the required

field and click on the

“Next” button to

proceed to the next

screen.

● About errors

If there is no entry in

a field or there is an

error in the entry, an

error message will be

displayed. You will


to the next screen


error.

Omitted

- 65 -


6

Identification details

2 (STEP2-2)

[Operation]

Enter the information

according to the

application type, have

the applicant confirm

intention with regard

to the application,

check the “I

confirmed with the

applicant beforehand

that he/she wants the

appication to be

submitted” checkbox


screen and click the

“Confirm” button to

proceed to the next

screen.

The screen will differ

depending on the

“Application type”

selected in No. 2.

This screen is for

when “Re-entry

permission

application” has been

selected.

●About errors

If there is no entry in

a field or there is an

error in the entry, an

error message will be

displayed. You will


to the next screen


error.

Omitted

- 66 -


7

Confirmation of

entered information

(STEP3)

[Operation]

Check the contents

entered in the

previous screen.

You will not be able

to check the contents

of the information

you have entered

afterwards through

the system, and

therefore, where

necessary, keep a

copy such as a

screenshot or screen

printout.

After you have made

a copy, click on the

checkbox, “I checked

with the

representative of the

organization of


contents of the

application do not

differ from fact” and

the checkbox “I have

noted down the

contents of

application” located


screen, click on the


information” button

and proceed to the

next screen.

To make a correction,

click the “Edit”

button to return to the

input screen and enter

the correct

information.

Omitted

Omitted

- 67 -


8

Application

information entry

completed (STEP４)

[Operation]

These are the steps

for simultaneous

applications.


application

information list”

button, and apply


information list

screen. Please refer to

2.8.1 Application

flow (No. 5 onwards)

for the steps.

- 68 -

2.9.2 Explanation of the application information list screen (simultaneous applications)

Screen link

no.

Screen field

description Details


displayed when you click the “Simultaneous application” button.

“Select” button This will select the application information for which a simultaneous

application is to be made.

“Page feed”

button


“Simultaneous

application”

button

If there are no errors in the selected application information, you will be able

to proceed to the application type selection screen.

“Back” button You will return to the application information search screen.





- 69 -

2.9.3 Explanation of the application type selection screen

Screen link

no.

Screen field

description Details


displayed when you click the “Enter” button.

Application type Select the application type.

“Enter” button If there are no errors in the entered information, you will be able to proceed

to the Identification details 1 screen.

“Back” button You will return to the application information list screen.





- 70 -


Screen link

no.

Screen field

description Details



Identification

details 1



Omitted

Omitted

- 71 -

Screen link

no.

Screen field

description Details


able to proceed to the Identification details 2 screen.

“Back” button You will return to the application type selection screen.





- 72 -

2.9.5 Explanation of the Identification details 2

Screen link

no.

Screen field

description Details


message will be displayed when you click the “Confirm” button.

Identification

details 2



“Confirmation”

check box

After confirming intention, add a check mark to the box.

Omitted

Omitted

- 73 -

Screen link

no.

Screen field

description Details

“Confirm” button If there are no errors in the contents of the entered information, you will be

able to proceed to the confirmation screen.

“Back” button You will return to the Identification details 1 screen.





- 74 -

2.9.6 Explanation of the input information confirmation screen

Screen link

no.

Screen field

description Details




“Edit” button If you wish to make a correction, click to return to the input screen.

“Confirmation”

check box

After confirming intention, add a check mark to the boxes.


information”

button

If there are no errors in the contents of the entered information, you will be

able to proceed to the application information input completion screen.

Omitted

Omitted

- 75 -

Screen link

no.

Screen field

description Details


- 76 -


Screen link

no.

Screen field

description Details

“Go to the

application

information list”

button



- 77 -

2.10 Change in the method of receipt

These are the steps to change the method of receipt selected at the time of application information input.

2.10.1 Flow of changing the method of receipt


1

Menu

[Operation]


simultaneous

application/ attachment

facial photo/deletion”


the next screen.

- 78 -

2

Application

information search

[Operation]

Enter search criteria

and click on the


proceed to the next

screen.

●About errors


the entry, an error

message will be

displayed.


proceed to the next


the error.

Omitted

- 79 -

3

Application

information list

[Operation]


the displayed


list and click the

“Attaching facial photo

/ method of receipt”


next screen.

4

Attaching facial photo

/ method of receipt

[Operation]

Select the method of

receipt and office of

receipt.

Once you click the

“Registration” button

and return to the


list screen in No. 3., the

registration of the

method of receipt is

complete.

- 80 -

2.10.2 Explanation of the application information list screen (change in the method of receipt)

Screen link

no.

Screen field

description Details


message will be displayed when you click the “Attaching facial photo /

method of receipt” button.

“Select” button This will select the application information for the application.

“Page feed”

button


“Attaching facial

photo / method of

receipt” button

If there are no errors in the selected application information, you will be able

to proceed to the facial photo/method of receipt screen.






- 81 -

2.10.3 Explanation of the facial photos/method of receipt screen (change in the method of

receipt)

Screen link

no.

Screen field

description Details


message will be displayed when you click the “Register” button.

Method of receipt

of the residence

card

Select “Mail” or “Regional Immigration Office”

Office of receipt If you selected “Regional Immigration Office” as the method of receipt

of your residence card, select the office of receipt.

“Registration”

button

If there are no errors in the entered information, you will be able to

proceed to the application information list screen.

“Clear” button This will delete the entered contents.

“Back” button You will return to the application information list screen.





- 82 -

2.11 Deletion of the application information

These steps are for deletion of the content entered as application information.

2.11.1 Flow of deletion of application information


1

Menu

[Operation]


simultaneous application/

attachment facial

photo/deletion” button


screen.

- 83 -


2

Application

information search

[Operation]

Enter search criteria and

click on the “Search”


next screen.

●About errors


entry, an error message

will be displayed. You

will not be able to

proceed to the next


the error.

Omitted

- 84 -


3

Application

information list

[Operation]

This will delete the

registered application

information.

Select the item you wish

to delete from the


list and click the

“Deletion” button to

delete it.

- 85 -

2.12 Checking the contents of the blanket application error

These are the steps to check the contents when there is an error in the contents entered in the (blanket)

application information.

2.12.1 Flow of checking the contents of the blanket application error


1

Menu

[Operation]



attachment facial



screen.

- 86 -

2

Application

information search

[Operation]




next screen.

●About errors


entry, an error message

will be displayed. You

will not be able to

proceed to the next


the error.

Omitted

- 87 -

3

Application

information list

[Operation]


application status is

“Error (blanket

registration)” from the



click the Blanket

application error” button


screen.

4

Error contents

[Operation]

You can check the

contents of the error that

occurred at the time of

the blanket registration of

the residence application

information.

Refer to the error

message list for how to

respond to errors.

If you click on the

“Close” button, you will

return to the application

information list screen in

No.3

- 88 -

2.12.2 Explanation of the application information list screen (blanket application error)

Screen link

no.

Screen field

description Details


message will be displayed when you click the “Blanket application error”

button.

“Select” button This will select the application information for the application.

“Page feed”

button


“Blanket

application error”

button

If there are no errors in the entered information, you will be able to proceed

to the error contents screen.






- 89 -

2.12.3 Explanation of the error contents screen

Screen link

no.

Screen field

description Contents

“Page feed”

button


Error contents This displays the contents of the error made at the time of registering the

blanket application.

“Close” button This closes the registration error contents screen.

- 90 -

2.13 Subsequent completion of the facial photo

These are the steps for subsequent completion of the facial photo when there is a problem with the submitted

facial photo and it was returned.

2.13.1 Flow of subsequent completion of the facial photo


1

Menu

[Operation]



attachment facial



screen.

- 91 -

2

Application

information search

[Operation]




next screen.

● About errors




message will be


be able to proceed to the

next screen until you

correct the error.

3

Application

information list

[Operation]


facial photo status is “追

完待ち(Waiting for

completion)” from the



click on the “Attaching

facial photo / method of

receipt” button to

proceed to the next

screen.

Omitted

- 92 -

4

Attaching facial photo /

method of receipt

[Operation]

Choose the facial photo,

click on the

“Registration” button,

and return to the


list screen in No. 3 for

subsequent completion of

the facial photo.

Note it is not necessary

to hold down the

“Application” button on

the application


- 93 -

2.14 User information management

These are the steps to change the recipient’s email address for emails sent by the Immigration Services Agency

or password.

The person in charge at the organization of affiliation whose request for use was approved is able to use the

email address and password.

2.14.1 Flow of changing the email address


1

Menu

[Operation]

Click on the “User

information update”


next screen.

2

User Information

display

[Operation]

Click the “Email

address change” button


screen.

- 94 -

3

Email address enter

[Operation]

Enter a new email

address. Enter your

email address in the

input field. Enter the

required items and

click the “Change”


next screen.

●About errors




message will be





4

Completion of update

[Operation]

The above steps are for

the email address

change procedure.

After a few minutes, a

notification of

completion of the

change will be sent to

the new registered

email address.

Click the “Return to the

user information

screen” button to return

to the user information

display screen.

- 95 -

2.14.2 Explanation of the user information display screen (email address change)

Screen link

no.

Screen field

description Details

“Email address

change” button

This will go to the email address input screen.

“Back” button This will go back to the menu screen.





- 96 -

2.14.3 Explanation of the email address input screen

Screen link

no.

Screen field

description Details


message will be displayed when you click the “Change” button.

New email address Enter your new email address.

New email address

(confirmation)

For confirmation purposes, enter your email address.

“Change” button If there are no errors in the entered information, you will be able to

proceed to the update completion screen.

“Back” button You will go back to the user information display screen.





- 97 -

2.14.4 Explanation of the update completion screen

Screen link

no.

Screen field

description Details

“To the user

information

screen” button

You will go back to the user information display screen.


- 98 -

2.14.5 Flow of changing the password # Screen Operational content

1

Menu

[Operation]

Click on the “User

information update”


next screen.

2

User information

display

[Operation]

Click on the “Password

change” button to

proceed to the next

screen.

- 99 -

3

Password change

[Operation]

Enter your current

password and new

password. Enter your

password in the input

field. Enter the required

items and click the

“Change” button to

proceed to the next

screen.

●About errors




message will be





4

Completion of update

[Operation]


the password change

procedure.


notification of

completion of the

change will be sent to

your registered email

address.

Click the “Return to the

user information

screen” button to return

to the user information

display screen.

- 100 -

2.14.6 Explanation of the user information display screen (password change)

Screen link

no.

Screen field

description Details

“Password

change” button

This will go to the password change screen.

“Back” button This will go back to the menu screen.





- 101 -

2.14.7 Explanation of the password input screen

Screen link

no.

Screen field

description Details


message will be displayed when you click the “Change” button.

Current password Enter your current password.

New password Enter your new password.

New password

(confirmation)

For confirmation purposes, enter your email address.

“Change” button If there are no errors in the entered information, you will be able to

proceed to the update completion screen.

“Back” button This will go back to the user information display screen.





- 102 -

2.15 Password reset (forgotten your password)

These are the steps to reset the password to be used when logging in to the online residence application system.

An email will be sent to the registered user enabling the user to proceed to the password registration screen.

2.15.1 Flow of password registration


1

Password reset

[Operation]

Go to the next screen

from the “In case you

have lost your password”

link on the login screen.

2

User information

confirmation

[Operation]

This is for you to enter

your Authentication ID

and email address.

Enter your

Authentication ID and

email address in the input

fields. Enter the required

items and click the

“Send” button to proceed

to the next screen.

- 103 -

3

User information

confirmation

completion

[Operation]


resetting the password.


notification about

resetting the password

will be sent to your

registered email address,

and you will be asked to

reset your password from

the URL in the email.

Click “Back to login

page” to return to the

login screen.

- 104 -

2.15.2 Explanation of the user information confirmation screen

Screen link

no.

Screen field

description Details


message will be displayed when you click the “Send” button.

Authentication

ID

Enter the Authentication ID.

Email address Enter the email address.

“Send” button If there are no errors in the entered information, you will be able to proceed

to the user information confirmation completion screen.

- 105 -

2.15.3 Explanation of the user information confirmation completion screen

Screen link

no.

Screen field

description Details

“Back to login

page” button

You will go back to the login screen.

106

3. Others

3.1 Error message list

A list of error messages that may be displayed in the online residence application system is given in

the attachment

Message ID Message Response

WZBAM001E Please enter information for the fields marked with an "!" Check the content of the entered information in the field marked with "!" as well as the

screen entry example, and then enter the information again.

WZBAM002E Select the items marked with an "!" Check the content of the entered information in the field marked with "!" as well as the

screen entry example, and then enter the information again.

WZBAM003E Enter [input field name] within [number of characters]. Enter the number of characters within the limit for the input field specified in the message.

WZBAM004E Enter [input field name] with [number of characters]. Enter the specified number of characters for the input field specified in the message.

WZBAM005E There is an error in the input content of [input field name]. Please enter the information

again.

There is an error in the input content of the input field specified in the message. Please enter

the information again.

WZBAM006E Enter [input field name] separated by commas. Enter the input field specified in the message separated by commas.

WZBAM008E Enter [input field name] using full-width characters. Enter full-width characters for the input field specified in the message.

WZBAM011E Do not enter any non-standard characters in the [input field name]. Do not enter non-standard characters in the input field specified in the message.

WZBAM012E Set a value of [1 digit] or more and [2 digits] or less in the [input field name]. Enter a value with the number of digits in the specified range for the input field specified in

the message.

WZBAM018E There is an error in the item with "!". Check the entered contents and format, and enter

again.

There is an error in the item marked with an "!". Check the entered contents and format, and

then enter it again.

WZBAM019E Do not enter consecutive spaces in [input field name]. Do not enter consecutive spaces for the input field specified in the message.

WZBAM020E Do not enter control characters in [input field name]. Do not enter control characters for the input field specified in the message.

WZBAM021E Make sure that the email address is in the form of an email address, and then enter it again. Check the email address format for the email address you entered, and then enter it again.

WZBAM023E An unexpected error occurred in the check editing process. Please contact the help desk.

WZBAM024E The [input field name] is in excess of the restricted number of list repetitions (number of Enter the input field specified in the message within the specified limit.

WZBAM098E A system error has occurred. Please contact the help desk. Please contact the help desk.

WZBAM099E Double login error. Do not operate on multiple screens.

If this screen is being displayed even though you are not operating on multiple screens,

please contact the help desk.

Double login error. Do not operate on multiple screens.

If this screen is being displayed even though you are not operating on multiple screens,

please contact the help desk.

WZBAM101E Enter information if you selected [Option] in [input field name]. If you selected the option displayed in the message for the input field specified in the

message, enter the item marked with an "!".

WZBAM102E Select if you selected [Option] in [input field name]. If you have selected an option displayed in the message for the input field specified in the

message, select the item marked with an "!".

WZBAM103E Enter[input field name] (prefecture or city) code. Enter the prefectural or city code in the input field specified in the message.

WZBAM104E Enter [input field name] (Town name, street number, etc.) Please enter the town name, street number, etc. in the input field specified in the message.

WZBAM105E Enter either [input field 1] or [input field 2]. Enter one of the input fields specified in the message.

WZBAM106E Enter all of [input field 1], [input field 2] and [input field 3]. Enter all of the input fields specified in the message.

WZBAM107E Enter all of [input field 1] and [input field 2]. Enter all of the input fields specified in the message.

WZBAM108E Enter [input field 1] or [input field 2]. Enter one of the input fields specified in the message.

WZBAM109E Enter all of the items. Enter all of the items.

WZBAM110E The application cannot be made since the applicant has not consented. Obtain consent from the applicant and check the check box.

WZBAM111E Please specify the actual date as the date. Specify the actual date.

WZBAM112E Please check the identity information details you have entered. Check the input content and enter again.

Operation Manual - For Users (Attachment "Error Message List")


WZBAM113E The period of stay can be extended three months before the expiration date. The period of stay can be extended three months before the expiration date.

WZBAM114E Enter the contents as given on the front of the residence card. Enter the contents as given on the front of the residence card.

For the space between names, enter a half-width comma.

WZBAM115E The system cannot be used with the residence card number or special residence card (alien

registration certificate) number that was entered. Please enter the contents as given in the

most recent residence card.

The system cannot be used with the residence card number or special residence card (alien

registration certificate) number that was entered. Please enter the contents as given in the

most recent residence card.

WZBAM117E The system cannot be used with the entered information. Please contact the help desk.

WZBAM118E A new application cannot be submitted because the previous application is currently being Apply after the previous application process has been completed.

WZBAM119E Please enter all [input fields] if [specific grounds] exist. When coming under any of the specific grounds displayed in the message, enter all the input

fields specified in the message.

WZBAM120E Please enter the [input field] if [specific conditions] exist. If the specific conditions displayed in the message apply, enter the input field specified in

the message.

WZBAM121E Please check with the representative. Check the check box after confirming the application content with the representative.

WZBAM122E Please note down the contents of the application. Please check the check box after noting down the application contents.

WZBAM130E There is an error in the relationship between the input receipt number (start) and the input

receipt number (end).

Check the input content and enter again.

WZBAM131E Enter the day, month, year and time for the date and time (start). Enter all of the dates and times.

WZBAM132E Enter a vallid date for the date and time (start). Enter a valid date.

WZBAM133E Enter the day, month, year and time for the date and time (end). Enter all of the dates and times.

WZBAM134E Enter a valid date for the date and time (end). Enter a valid date.

WZBAM135E There is an error in the relationship between the input date and time (start) and the input

date and time (end).

Check the input content and enter again.

WZBAM136E There is no data matching the input conditions. Check the input content and enter again.

WZBAM137E The maximum number of items that can be displayed in a list has been exceeded. The

number of search hits is [number]. Please narrow down your search criteria.

Please narrow down your search criteria.

WZBAM138E Select the application information and then click the [Operation button]. Select the application information and then click the operation button specified in the

WZBAM139E If you choose to receive by post, do not select the office for receipt. If you choose to receive by post, do not select the office for receipt.

WZBAM140E If you choose to receive at the counter, select the office for receipt. If you choose to receive at the counter, select the office for receipt.

WZBAM141E This file cannot be uploaded. Please check the contents of the file. Check the file contents and choose again.

WZBAM142E Unable to import because the number of records that can be uploaded has been exceeded.

Please check the contents of the file.

Check the file contents and choose again.

WZBAM143E Check if the contents of the blanket input file for the application information are correct. Make sure that the file contents are correct, and choose again.

WZBAM144E The blanket input file for the application information cannot be imported because it exceeds

the maximum size. Please check whether the file contents are correct.

Make sure that the file contents are correct, and choose again.

WZBAM145E The extension of the blanket input file for the application information should be CSV. Ensure the extension of the blanket input file for the application information is CSV.

WZBAM146E Unable to import because the size of the facial image file is 0 bytes. Check the contents of the facial image file.

WZBAM147E Unable to import because the size of the facial image file exceeds 50 KB. Prepare a facial image file of 50 KB or less.

WZBAM148E Change the extension of the facial image file to an image file format. (Jpg, jpeg, etc.) Change the extension of the face image file to the image file format. (Jpg, jpeg, etc.)

WZBAM149E Cannot be imported because the first two characters of the binary code of the facial image

file are not JPEG-specific code values.

Check the contents of the facial image file.

Importable facial image file extensions are "jpg" or "jpeg".


WZBAM150E The user information is invalid. Please contact the help desk.

WZBAM151E The request for use has expired. Please contact the help desk.

WZBAM152E The results of the periodic report have been rejected. Please contact the help desk.

WZBAM153E The account is locked because login failed more than the specified number of times. The

account lock wil be released automatically after 24 hours. If you wish to cancel immediately,

please re-submit notification of the user ID and password.

The account lock will be released automatically after 24 hours. If you are in a hurry, please

reset your password at the counter of the regional immigration services office.

WZBAM154E The passwords do not match. Please check your current password again. Please check your current password again.

WZBAM155E The user information has been suspended. Please contact the help desk.

WZBAM156E The user information has been deleted. Please contact the help desk.

WZBAM157E The account has expired. Please contact the help desk.

WZBAM158E Your password has expired. Please change your password. Your password has expired. Please change your password.

WZBAM159E Enter the same combination for email address and confirmation of the email address. Enter the same combination for email address and confirmation of the email address.

WZBAM160E Enter the same password for password and password (re-enter). Enter the same password for password and password (re-enter).

WZBAM161E Please enter the search criteria. Please enter the search criteria.

WZBAM162E Enter the same password for password and password (confirm). Enter the same password for password and password (confirm).

WZBAM167E You can not log in because you do not have user rights. Please contact the administrator. You can not log in because you do not have user rights. If you receive this message, please

contact the help desk.

WZBAM168E There is an error in the input contents of the user ID or email address. Please enter it again. There is an error in the input contents of the user ID or email address. Please enter it again.

WZBAM169E The selected record is not the blanket application imported error data. Please select the imported error data for the blanket application.

WZBAM170E When entering [input field 1], do not enter all of [input field 2] and [input field 3]. When entering [input field 1], do not enter all of [input field 2] and [input field 3].

WZBAM171E The input for the selected record is not complete. Select the record whose application status is input completed

WZBAM172E You cannot delete the application information for which you submitted an application.

Please come to the office counter.

You cannot delete the application information for which you submitted an application. If

you wish to withdraw the application, please come to the counter of the regional

WZBAM173E The [processing of the content] cannot be completed because of [cause]. Please come to the

office counter.

The processing cannot be performed due to a specific cause. Please come to the counter of

the regional immigration services office.

WZBAM175E An exclusive error has occurred. The target data has been updated by another user. Please contact the help desk.

WZBAM176E An exclusive error has occurred. The target data has been deleted by another user. Please contact the help desk.

WZBAM177E An exclusive error has occurred. The target data is being used by another user. Please contact the help desk.

WZBAM178E The target data for processing has been updated by another person. Please contact the help desk.

WZBAM179E If the applicant is 16 years of age or older and is planning to receive a residence card as a

mid-to-long-term resident, you can not apply without attaching a facial photo

If the applicant is 16 years of age or older and is planning to receive a residence card as a

mid-to-long-term resident, you can not apply without attaching a facial photo

WZBAM180E If the applicant is under the age of 16 or if the applicant does not receive a residence card ,

there is no need to attach a facial photo

If the applicant is under the age of 16 or if the applicant does not receive a residence card ,

there is no need to attach a facial photo