John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Building a High Performing Commercial Finance Team .
John Devlin, MBA, FCCA https://au.linkedin.com/in/JohnDevlinSydney
- 2 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
4 aspects to Business intelligence
Knowing what we
know Stored and reported on
Knowing what we
don’t know Would like to store
Not knowing what
we know Stored and not reported on
Not knowing what
we don’t know What was that?!!?
- 3 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Where is your focus?
Knowing what we
know System efficiencies
Knowing what we
don’t know System development
Not knowing what
we know System discovery
Not knowing what
we don’t know Get off your bum!
John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Understanding
Evaluating Developing
Investment required
to improve situation
Improved
Situation
What is current
situation
A consistent approach across your areas of focus
- 5 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Potential timelines for success S
yste
m E
ffic
iencie
s
System Development
Year 1 H1 Yr 2 Yr 2 Post Yr 2
New Segment
Reporting
New
System
New Process
implementation
Company
wide
New
Capability
Consistency
Application
New Delivery
Mobile
New
Functionality
Consistent
foundation
- 6 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
A word on BIG Data
Structured External
Data
Unstructured External Data
“The Internet of Things”
Unstructured
Internal Data
Sources of Data
Big
Data
Structure
Application
Volume
Complexity
Structured
Internal Data
Sources of Data
- 7 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Big
Data
Smart Data is the Goal, not BIG Data
Structured External
Data
Unstructured External Data
“The Internet of Things”
Structure
Application
Unstructured
Internal Data
Structured
Internal Data
Sources of Data
Volume
Complexity
- 8 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
As an high performing Commercial
Finance team you focus on
• Focus on
• Capturing structured data to meet business needs
- 9 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
What does all your data mean?
11000011010100000
186a0
303240
- 10 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
High Strategic
relevance &
aggregation
High diagnostic
power and
frequency of
measurement
Overall Strategic Objectives
Market Strategic Objectives
Operations Strategic Objectives
Financial Strategic Objectives
Quality Flexibility Speed Cost Dependability
Marketing Calls Client Visits
Orders Volumes
Value Jobs Filled
Productivity Client Revenue
Pipelines
Revenue GM
EBITDA
Source: Slack, Chambers & Johnson; Operations Management; Prentice Hall Pg 584
Different stakeholders have different
needs
Longer
Terrm/Outputs
Shorter
Term/Inputs
- 11 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
11000011010100000
186a0
303240
1,000,000
Reference determines meaning
- 12 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
• Focus on
• Capturing structured data to meet business needs
• Translating data into meaningful information
As an high performing Commercial
Finance team you focus on
- 13 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Why
How
Understanding business needs is key
Reports
KPI’s
Partnership
What
Delivery
Systems Consistency
When Frequency
- 14 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
• Focus on
• Capturing structured data to meet business needs
• Translating data into meaningful information
• Presenting information in a clear manner
As an high performing Commercial
Finance team you focus on
- 15 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
…and thereby
• Focus on
• Capturing structured data to meet business needs
Improve reporting capabilities
• Translating data into meaningful information
Provide insightful analysis
• Presenting information in a clear manner
Improve the user experience
John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
You have to answer 3 Questions
WHO
WHAT
HOW
John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
You need a clear view of purpose
Vision
WHO
WHAT
HOW
John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
1 Premise
Your organisation
John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Wisdom
Options Data
Your journey constantly evolves…
Collection &
Management
Application New
Needs
- 20 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
You are Embedded in the business
Opportunities Positioning
Core capabilities and competencies
Solution
Business Strategy
Evaluation Planning
Objective
Execution
Business Management
Generating
Strategy
Measuring
Operations
Decision
Support
Historic
Analytics
- 21 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
…footprint in all major decisions..
Opportunities Positioning
Core capabilities and competencies
Solution
Business Strategy
Evaluation Planning
Objective
Execution
Business Management
Why
How
Where
What
- 22 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
…and a 360o view of the business.
Opportunities Positioning
Core capabilities and competencies
Solution
Business Strategy
Evaluation Planning
Objective
Execution
Business Management
External
Internal
Outputs
Inputs
- 23 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Data is the key
Wisdom
Knowledge
Information
DATA
Capture
Store
Transform
- 24 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
…and how it is managed…
IT
Commercial/
Finance
Quality
Application Wisdom
Knowledge
Information
DATA
Capture
Store
Transform
- 25 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
…to meet the goals of your clients
Capture
Business Partnership
Business Processes
Team
Dynamics Stakeholder
Management
What are
Business
needs
How can you
meet needs
How do you
transform
How do you
deliver
Wisdom
Knowledge
Information
DATA
Capture
Store
Transform
- 26 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
You…
…help decision makers make better
decisions
…this is not your strategy, this is a tag line
- 27 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
You better execute through
Trade Off’s
- 28 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
You make better decisions through
Analysis
John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
You need a structure to help you
achieve your vision
Vision Framework
WHO WHAT
HOW
John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
What is Excellence?
…We are what we repeatedly do.
Excellence, then, is not an act, but a habit Aristotle
- 31 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
STEPping your way to success
- 32 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
A STEP framework will guide our
journey
• Robust
• Integrated
• Structured
• Easy to use – Complexity in build
Systems
Tasks
Environment
People
• Understandable
• Unique
• Purposeful
• Honest
• Open
• Respectful
• Ambitious
• Professional
• Enjoyable
- 33 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
• Integrated • Ease of flow of Data between systems
Systems
• Robust • Multiple use for multiple users
•Structured • Understand the purpose of data produced
• Easy to Use • Complexity in in their build, not their application
- 34 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Tasks
•Unique • Touch data as early as we can
• Once
•Understandable • Know why we do what we do
•Purposeful • Each task has a purpose
• Understand the use of that purpose
• Legacy V Lethargy
- 35 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Environment
• Balanced • Development v Proficiency
• Work/Private
• Open • Feedback Welcomed
• Change Embraced
• Diversity
• Appreciated • Recognition
• Rewarded
- 36 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Who will be the difference
- 37 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
People
• Ambitious • Meet the drivers of individuals
• Work/Private
• Professional • Proficient
• Respected
• A little outside the box • Inquisitive
• Innovative
- 38 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Your framework will increase your
capabilities and competencies…
Integrated & Focused
Value Add
Collaborative
Partners
- 39 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Business Partners
Management of Data
Application of Data
Systems Tasks People
Open
Environment
Honest Respectful
..becoming trusted business partners…
- 40 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
…and deliver on your business goals
John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Strategy Development
Vision Framework Plan
WHO WHAT HOW
- 42 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
FOCUS u
Coordination, alignment and
excellence through…
FOCUS w
FOCUS v
John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Your plan determines the success of
your strategy
- 44 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Quality
Speed
Dependability Flexibility
Cost
Plan should be viewed through 5
perspectives
- 45 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Analysis will uncover areas where
decisions are required…
Quality Speed Dependability Flexibility Cost
Systems l l l l l
Tasks l l l l l
Environment l l l l l
People l l l l l
- 46 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
…and Trade offs will determine your
Strategy
- 47 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Each STEP Trade offs
Issue 1 We will… We won’t… Our initiative
Issue 2
Issue 3
..our strategy will address those
areas which are critical to our
business
- 48 - John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Over to you…
• Initiative 1
• Sub Point
• Initiative 2
• Sub Point
John Devlin MBA FCCA https://au.linkedin.com/in/JohnDevlinSydney
Building a High Performing Commercial Finance Team .
John Devlin, MBA, FCCA https://au.linkedin.com/in/JohnDevlinSydney