Download ppt - Group A Project Pamela Durham Marcia Oyanadel James Rhodes (EDUC-3004-1) Curriculum Design Walden University Instructor: Dr. Amy Peterson

Group A Project

Pamela Durham

Marcia Oyanadel

James Rhodes

(EDUC-3004-1) Curriculum Design

Walden University

Instructor: Dr. Amy Peterson

Training proposal for volunteers

working at an art museum

specializing in 19th and 20th century

American painting

IntroductionIntroduction

Our proposal consists of creating a training program that will Our proposal consists of creating a training program that will instruct the volunteers in this art museum to:instruct the volunteers in this art museum to:

Lead tours of museum exhibitsLead tours of museum exhibits

Staff the museum information station to answer visitorsStaff the museum information station to answer visitors ’’ questionsquestions

Call and e-mail patrons to raise fundsCall and e-mail patrons to raise funds

Goals & Objectives OverviewGoals & Objectives Overview

Upon conclusion of this training program, learners will Upon conclusion of this training program, learners will have acquired:have acquired:

Clear understanding of the organizationClear understanding of the organization’’s administrative and s administrative and operational policies and proceduresoperational policies and procedures

Comprehensive view of the museumComprehensive view of the museum’’s art exhibitss art exhibits

Full knowledge of the museumFull knowledge of the museum’’s facilitiess facilities

Practical ability to handle all tasks related to visitors and Practical ability to handle all tasks related to visitors and patron relationspatron relations

Our curriculum intends to lead learners in achieving Our curriculum intends to lead learners in achieving the following goals:the following goals:

Obtain the knowledge skills required to lead group toursObtain the knowledge skills required to lead group tours

Fulfill and perform responsibilities of staffing the information Fulfill and perform responsibilities of staffing the information stationstation

Utilize and maintain Excel patron databaseUtilize and maintain Excel patron database

Understand and perform museum fundraising activitiesUnderstand and perform museum fundraising activities


Describe, explain, and perform tours in accordance with Describe, explain, and perform tours in accordance with predefined schedules;predefined schedules;

Explain and perform the Guided Tour Emergency Evacuation Explain and perform the Guided Tour Emergency Evacuation procedures;procedures;

Describe, explain and present information about tour exhibits Describe, explain and present information about tour exhibits in accordance with tour scripts;in accordance with tour scripts;

Utilize, explain, and demonstrate devices for sight, hearing, Utilize, explain, and demonstrate devices for sight, hearing, and physically disabled guests;and physically disabled guests;


Describe, explain and perform Information Station attendant Describe, explain and perform Information Station attendant responsibilities; provide general information about museum responsibilities; provide general information about museum events, hours, policies, admission, history, and local area events, hours, policies, admission, history, and local area attractions;attractions;

Utilize and maintain Microsoft Excel patron information Utilize and maintain Microsoft Excel patron information database, understand confidentiality rules, input new patron database, understand confidentiality rules, input new patron data, edit existing patron data, perform database backup, data, edit existing patron data, perform database backup, create reports;create reports;

Describe and explain the museum fundraising program;Describe and explain the museum fundraising program;

Perform fundraising, utilize e-mail and telephone to solicit Perform fundraising, utilize e-mail and telephone to solicit donations, collect and enter payment informationdonations, collect and enter payment information

Instructional Strategies & Activities Instructional Strategies & Activities

Observational and interactive training sessions, with the application of a Observational and interactive training sessions, with the application of a thinking strategy instruction model, which will lead participants to learn thinking strategy instruction model, which will lead participants to learn and practice how to:and practice how to:

Memorize tour scripting and perform tours within specific time frames;Memorize tour scripting and perform tours within specific time frames;

Refer visitors to museum facilities (restrooms, water fountains, shop, café)Refer visitors to museum facilities (restrooms, water fountains, shop, café)

Provide information about attractions, hours, and admissions;Provide information about attractions, hours, and admissions;

Answer questions about museum and paintingsAnswer questions about museum and paintings’’ profile and history (artist, profile and history (artist, time period, paint medium, subject matter, etc.);time period, paint medium, subject matter, etc.);

Provide and explain use of devices for sight, hearing and physically Provide and explain use of devices for sight, hearing and physically disabled guests.disabled guests.

Instructional Strategies & Activities Instructional Strategies & Activities

Demonstrative and practical sessions, with the application of Demonstrative and practical sessions, with the application of process information/focus attention, which will engage process information/focus attention, which will engage participants to develop skills in:participants to develop skills in:

Managing and maintaining an Excel database, using all of its Managing and maintaining an Excel database, using all of its resources, to control information pertaining to patrons and resources, to control information pertaining to patrons and other potential sources of fundraising; other potential sources of fundraising;

Applying interpersonal skills in conjunction with data Applying interpersonal skills in conjunction with data management skills to develop new fundraising resources for management skills to develop new fundraising resources for the organization.the organization.

Assessments OverviewAssessments Overview

Our comprehensive approach to evaluate learners includes:Our comprehensive approach to evaluate learners includes:

Live evaluationsLive evaluations

SimulationsSimulations

Written assessments Written assessments

Program EvaluationProgram Evaluation

To ensure success, several evaluations at different levels To ensure success, several evaluations at different levels will occur:will occur:

An evaluation by an art expert during the design and implementation of An evaluation by an art expert during the design and implementation of course materials to verify the art descriptions;course materials to verify the art descriptions;

At the conclusion of the course, each student will complete a survey At the conclusion of the course, each student will complete a survey regarding the effectiveness of the course instructor, course materials and regarding the effectiveness of the course instructor, course materials and overall knowledge gained;overall knowledge gained;

A survey completed by tour guests regarding the quality of the tour, tour A survey completed by tour guests regarding the quality of the tour, tour materials, knowledge of the tour guide, engagement level by guide and materials, knowledge of the tour guide, engagement level by guide and patron and timeliness of the tour.patron and timeliness of the tour.

ConclusionConclusion

This training course will create volunteers that:This training course will create volunteers that:

Are knowledgeable enough to lead engaging tours of museum Are knowledgeable enough to lead engaging tours of museum exhibitsexhibits

Are capable of answering visitors’ questions when staffing the Are capable of answering visitors’ questions when staffing the museum information deskmuseum information desk

Are enthusiastic and confident in calling and e-mailing patrons Are enthusiastic and confident in calling and e-mailing patrons to raise fundsto raise funds

Can maintain the patron databaseCan maintain the patron database