Getting ThroughClear communications for desired
outcomes
Today we will….
• look at the interferences to clear communication
• practice framing your desired messages• explore a framework for understanding
how people think and work• practice adapting your communication
to "get through"• learn how to confirm that your message
was received with the right intentions
the practice field
Things between you and your receiver
WORDS
Getting Through: establishing common ground
Awareness
Understanding
Commitment
Propensity to Change
10%Never
10%Quick/Open
20%See it 20%
Awareness
40%With Understanding
Paul Bradley and Associates
Emotional Intelligenceability, capacity, or skill to identify,
assess, and manage the emotions of one's self, of others, and of groups ...
SELF-AWARENESSSELF-MANAGEMENTSOCIAL AWARENESS
RELATIONSHIP MANAGEMENT
Emotional Intelligenceability, capacity, or skill to identify,
assess, and manage the emotions of one's self, of others, and of groups ...
SELF-AWARENESSSELF-MANAGEMENT
SOCIAL AWARENESSRELATIONSHIP MANAGEMENT
Self-Awareness
the ability to honestly read one's emotions and capabilities and then recognize the impact while using these gut feelings to guide decisions.
Social Awareness
the ability to sense, understand, and react to others' emotions and capabilities
Assessment Models
• DISC• Myers Briggs• Caliper• Emotional Quotient
Self-Awareness
Behavioral Work Traits Worksheets
Take 5 minutes to fill this out for yourself.
practice
• Think of a crucial interaction that you’ve had or about to have with another person
Social-Awareness
Behavioral Work Traits Worksheets
Take 5 minutes to fill this out for the person with you intend to communicate.
Communication Action Plan
• Plan for success• Respect for the receiver
Using the Behavioral Work Traits sheet, lets practice.
Staying on Track
• Seek to Understand• Open Ended questions• Active Listening
Resource list
• Leadership and Self-Deception from The Arbinger Institute• Crucial Conversations by Patterson, Grenny, McMillan,
Switzler• Emotional Intelligence by Daniel Goleman• 7 Habits of Highly Effective People by Stephen Covey• How to Win Friends and Influence People by Dale Carnegie• Caliper Behavioral Assessment www.Caliper.com• Internet Career Connection www.iccweb.com• Online Myers Briggs test: http://www.personalitydesk.com
Closing
• Thoughts become beliefs.• Words become commitments.• Actions become results.
Q & A
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