Getting ThroughClear communications for desired

outcomes

Today we will….

• look at the interferences to clear communication

• practice framing your desired messages• explore a framework for understanding

how people think and work• practice adapting your communication

to "get through"• learn how to confirm that your message

was received with the right intentions

the practice field

Things between you and your receiver

WORDS

Getting Through: establishing common ground

Awareness

Understanding

Commitment

Propensity to Change

10%Never

10%Quick/Open

20%See it 20%

Awareness

40%With Understanding

Paul Bradley and Associates

Emotional Intelligenceability, capacity, or skill to identify,

assess, and manage the emotions of one's self, of others, and of groups ...

SELF-AWARENESSSELF-MANAGEMENTSOCIAL AWARENESS

RELATIONSHIP MANAGEMENT

Emotional Intelligenceability, capacity, or skill to identify,

assess, and manage the emotions of one's self, of others, and of groups ...

SELF-AWARENESSSELF-MANAGEMENT

SOCIAL AWARENESSRELATIONSHIP MANAGEMENT

Self-Awareness

the ability to honestly read one's emotions and capabilities and then recognize the impact while using these gut feelings to guide decisions.

Social Awareness

the ability to sense, understand, and react to others' emotions and capabilities

Assessment Models

• DISC• Myers Briggs• Caliper• Emotional Quotient

Self-Awareness

Behavioral Work Traits Worksheets

Take 5 minutes to fill this out for yourself.

practice

• Think of a crucial interaction that you’ve had or about to have with another person

Social-Awareness

Behavioral Work Traits Worksheets

Take 5 minutes to fill this out for the person with you intend to communicate.

Communication Action Plan

• Plan for success• Respect for the receiver

Using the Behavioral Work Traits sheet, lets practice.

Staying on Track

• Seek to Understand• Open Ended questions• Active Listening

Resource list

• Leadership and Self-Deception from The Arbinger Institute• Crucial Conversations by Patterson, Grenny, McMillan,

Switzler• Emotional Intelligence by Daniel Goleman• 7 Habits of Highly Effective People by Stephen Covey• How to Win Friends and Influence People by Dale Carnegie• Caliper Behavioral Assessment www.Caliper.com• Internet Career Connection www.iccweb.com• Online Myers Briggs test: http://www.personalitydesk.com

Closing

• Thoughts become beliefs.• Words become commitments.• Actions become results.

Q & A