The New World of Work The Microsoft Experience
THE MICROSOFT IT Environment
180K+ Windows 7 clients
700K+ SharePoint Sites on 2010
Windows Domains and Infrastructure Services all running Windows Server 2008 R2
SAP single instance on SQL Server 2008 R2 CTP
4 production data centers
7K production servers
100+ countries
29K sq ft wireless coverage
300K System Center managed computers
950K devices
180K end users
50+% of users use OCS for their phone
1000+ applications
FIRST AND BEST CUSTOMER ENTERPRISE INFRASTRUCTURE
www.microsoft.com
World’s largest corporate website
1.7B hits per day
750K concurrent
300 GB per second
Filter 20M spam per day
2M remote connections per month
HIGH SCALE PROCESSES
www.mashable.com
4
Pack-Mules
The New World of Work
Clo
ud
Mobile Static
Loca
l
Cloud-Gazers
Hermits
The Old World of Work
• People who come to work, to work alone. Doors closed?
• These people may consider that attending meetings checks the collaboration box.
• Their ‘stuff’ is stored in their cave and is theirs alone.
• People who spend much of their work time on the move.
• These people spend a lot of their time meeting others and interacting.
• They carry everything they might need to do their job, with them. How heavy is your laptop bag?
• People who have roles that keep them at their desk most of the day.
• They have virtual collaboration options that open the world to them.
• Their stuff is stored in the cloud and shared with others.
• People who can work anywhere, anytime.
• These people will have the freedom to collaborate without boundaries.
• They carry only the device(s) they want, to access their stuff in the cloud.
Nomads
Technology
Environment
Customers
Employees Leadership
Management
Environment • Actively deploying Social Computing to
cultivate collaboration & embracing social media in our workplace
• Establish Microsoft to be a role model for supporting Environmental Sustainability
For our Customers & Partners • Microsoft to anchor broad ‘live
showcase’ workplaces for customers & partners
• Microsoft enable innovation in customers and partners
Technology • Supporting consumerization of IT
through personalized client experience • Evolve IT services by provisioning next
generation IT technology and infrastructure
For our Employees • Enable users’ connection to their ‘stuff’
all the time from any device • Cultivating nomadic work culture by
offering nomad readiness pack
Management • Update organization policy to support
mobility and broadband • Develop new ‘out of sight’ management
practice and train our managers
Leadership • Leaders champion New World of Work
rather than sponsor • Build cross-workplace services council
among HR, IT, Finance, RE&F & Procurement
Cost
Productivity
34%
23%
improvement in
impression on customers
overall workplace
satisfaction has improved by
10%
15%
productivity * has improved by
3%
13%
New World of Work performance vs legacy sites
improvement in
informal collaboration
improvement in
privacy +
concentration
improvement in
formal
collaboration
Productivity • Overall employee productivity
improvement (US$ 338/mth per employee)
• Employee satisfaction higher
Financial • NWoW SMSG solution’s enables average P&L
reduction by 14% over 5 year ’s
• Allows portfolio efficiency Product Alignment • Enables showcasing of the Microsoft
platform & technologies • Schiphol directly attributed increased revenue
to changes in the workplace
Environmental • Reduces CO2 emissions
• Give’s attention to human factors like
access to daylight and nature
6
Einstein
Employee: Activity-based Work Environment
Teaming:
Encourages collaborative work
Workplace:
Transparent, open and accessible
Remote:
Secure & seamless access
Enabling New World of Work thru Microsoft Platform & Technologies
Client
(Laptop with Lync Voice & Headset)
Windows 7, Bitlocker & TPM, Office 2010, Windows Phone, Windows Slate
with TPM (in progress)
Dedicated Cloud
Lync (UC), Sharepoint Portal, Workspace, Office 365 & Web
App, Office Talk, Mingle
Foundation
Windows Server 2008 R2, Identity Management, Self-
Enrolment PKI, Secure Wireless LAN
Windows Network Policy & Access Services
Built to last
Built to Change
Development
Tools
Windows
Technology Anywhere & Seamless Access (self provisioning) – Windows 7, Direct Access & TPM, SCCM
Productivity Tools – Office, Sharepoint, Exchange, Lync Meeting, Lync Unified Communications
Reducing Cost – Cloud-based Office 365, Windows Azure
Collaborations across HR, IT, Real Estate & Procurement
Workplace Strategic Alignment
Smart IT & Real Estate Portfolio Management
Remote Worker Policy & Benefits
New Broadband & Mobility Solutions
Managers’ Remote Management Training