Download pdf - Empathy within the team to better serve our customers

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Page 1: Empathy within the team to better serve our customers

You may high-five each other now.

Joy Liu | @enjoy_injoy | Balanced Team LA Salon (CC) Steve 789, Flickr.

Page 2: Empathy within the team to better serve our customers

When we work agile, we are like a pit crew.

Joy Liu | @enjoy_injoy | Balanced Team LA Salon (CC) Steve 789, Flickr.

Page 3: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

Who’s the user here?Project Manager Product Manager Front-End Developer Back-End Developer UX Designer Visual Designer Content Strategist …etc

Page 4: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

Trust fall!!!In order to work efficiently in agile development, trust must be established among team members. !

Will conventional team-building exercises work?

Page 5: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

NO!!!

(CC) C Ford, Wikipedia.

Page 6: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

Are we speaking the same language?

Page 7: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

How about now?Better ways to boost teamwork: !

Happy/Beer Hour Lunchtime talk Lightning talk Pair-programming Pair-designing

(CC) HeadCRasher, Flickr.

Page 8: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

☺⬄☹⬄☠You do retro on your product.

You should do retro on your team too.

Page 9: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

Behind those wireframes & codes, we are still human.

Page 10: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

Thanks! Now high-five!

(CC) Valiant Aja, Flickr.


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