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You may high-ve each other now. Joy Liu | @enjoy_injoy | Balanced Team LA Salon (CC) Steve 789, Flickr.

Empathy within the team to better serve our customers

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Talk at BalancedTeam LA on February 12, 2014. Empathy within the team to better serve our customers. It’s important to not only look at the end users, but also anyone who touches the product along the way.

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Page 1: Empathy within the team to better serve our customers

You may high-five each other now.

Joy Liu | @enjoy_injoy | Balanced Team LA Salon (CC) Steve 789, Flickr.

Page 2: Empathy within the team to better serve our customers

When we work agile, we are like a pit crew.

Joy Liu | @enjoy_injoy | Balanced Team LA Salon (CC) Steve 789, Flickr.

Page 3: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

Who’s the user here?Project Manager Product Manager Front-End Developer Back-End Developer UX Designer Visual Designer Content Strategist …etc

Page 4: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

Trust fall!!!In order to work efficiently in agile development, trust must be established among team members. !

Will conventional team-building exercises work?

Page 5: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

NO!!!

(CC) C Ford, Wikipedia.

Page 6: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

Are we speaking the same language?

Page 7: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

How about now?Better ways to boost teamwork: !

Happy/Beer Hour Lunchtime talk Lightning talk Pair-programming Pair-designing

(CC) HeadCRasher, Flickr.

Page 8: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

☺⬄☹⬄☠You do retro on your product.

You should do retro on your team too.

Page 9: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

Behind those wireframes & codes, we are still human.

Page 10: Empathy within the team to better serve our customers

Joy Liu | @enjoy_injoy | Balanced Team LA Salon

Thanks! Now high-five!

(CC) Valiant Aja, Flickr.