CUSTOMER EXPERIENCE INNOVATI
KAYVALENZUELAcorporate coach on experience
innovationkayvalenzuela.com | @kayvalenzuela
CXON
Is about business-unusual
ICSF 2014
INNOVATION...
What else is new ?
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
KAYVALENZUELAcorporate coach on experience
innovationkayvalenzuela.com | @kayvalenzuela
CXON
EVOLUTION
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
CXON
EVOLUTION
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
R
CXON
“The intuitive mind is a sacred gift and the rational mind is a faithful servant.
We have created a society that honors the servant
and has forgotten the gift.”
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
A clear example
INSERT VIDEO HERE
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
https://www.youtube.com/
watch?v=b82Quinl7ac
“If you “think”... you are already late.”but if you must... think like a customerRicardo Dominguez
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
Mind shift.
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
Business model shift.
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
Hire for attitude train
for skills.
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
Talk to your
customers and listen to them.
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
Sustain the customer centric culture and
Embrace fast changes.
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
Only to ...
Receive the benefits and the greatfulness of your customers.
Go unusual!
Faster, Different, Fun.No traffic in the success area!
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
“ ” KAYVALENZUELA
KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela
To mono pragma pou o antagonismos den borei na To mono pragma pou o antagonismos den borei na anaparagei einai pos niothoun oi pelates otan sunalasontai anaparagei einai pos niothoun oi pelates otan sunalasontai mazi soumazi sou
INNOVATION
KAYVALENZUELAcorporate coach on experience innovation
kayvalenzuela.com | @kayvalenzuela
CX
business-unusual.
Efxaristo!