CUSTOMER EXPERIENCE INNOVATI KAYVALENZUELA corporate coach on experience innovation kayvalenzuela.com | @kayvalenzuela CX ON Is about business- unusual

CUSTOMER EXPERIENCE INNOVATI

KAYVALENZUELAcorporate coach on experience

innovationkayvalenzuela.com | @kayvalenzuela

CXON

Is about business-unusual

ICSF 2014

INNOVATION...

What else is new ?

KAYVALENZUELAAll rights reserved©2014 | corporate coach on experience innovation | kayvalenzuela.com | @kayvalenzuela

KAYVALENZUELAcorporate coach on experience

innovationkayvalenzuela.com | @kayvalenzuela

CXON

EVOLUTION


CXON

EVOLUTION


R

CXON

“The intuitive mind is a sacred gift and the rational mind is a faithful servant.

We have created a society that honors the servant

and has forgotten the gift.”



A clear example

INSERT VIDEO HERE



https://www.youtube.com/

watch?v=b82Quinl7ac

“If you “think”... you are already late.”but if you must... think like a customerRicardo Dominguez



Mind shift.


Business model shift.


Hire for attitude train

for skills.


Talk to your

customers and listen to them.


Sustain the customer centric culture and

Embrace fast changes.


Only to ...

Receive the benefits and the greatfulness of your customers.

Go unusual!

Faster, Different, Fun.No traffic in the success area!


“ ” KAYVALENZUELA


To mono pragma pou o antagonismos den borei na To mono pragma pou o antagonismos den borei na anaparagei einai pos niothoun oi pelates otan sunalasontai anaparagei einai pos niothoun oi pelates otan sunalasontai mazi soumazi sou

INNOVATION

KAYVALENZUELAcorporate coach on experience innovation

kayvalenzuela.com | @kayvalenzuela

CX

business-unusual.

Efxaristo!

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CUSTOMER EXPERIENCE INNOVATI KAYVALENZUELA corporate coach on experience innovation kayvalenzuela.com | @kayvalenzuela CX ON Is about business- unusual