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[1] Javelin Report, "Opening Online Bank Accounts (OAO): When It Comes to Consumers, Failure Is Not An Option," October 2011 <javelinstrategy.com/news/1282/92/Opening-Online-Bank-Accounts-When-It-Comes-to-Consumers-Failure-Is-Not-An-Option/d>
Customer-Centric Origination
Origination Challenges and SolutionsORIGINATION CHALLENGES
ORACLE CAN HELP
BENEFITS: INCREASED REVENUE
BENEFITS: REDUCED COST
Customer Expectations Have Changed
The equilibrium of the relationship has �emphatically shifted �to the customer
Product-Centric Approach
Too many origination solutions are product- and channel-specific
Inflexible ProcessesBecause of inflexible processes, 68% of new account origination still happens in the branch1
High Abandonment Rates
Only 53% of online financial product applications were successfully opened and funded1
Grow Customer Wallet Share
Increase products per customer, cross-sell/up-sell rates
Reduce Revenue Leakage
Accurately calculate and price customer solutions
Reduce Abandonment Rates
Enable reuse of existing information and provide more “once-and-done” capability
No Single Source of TruthBanks have multiple sources for customer data, product data, and documents
Complete Process
Comprehensive Product Support
Originate all types ofbundled product offeringswith relationship-basedpricing and centralized limits and collateral management
Engage with Prospects
92% of new accountsare researched online…engage with customers1
Provide Customer-Centric Solutions
Don't push products, propose solutions
Omnichannel Interactions
Enable cross-channel execution to optimize customer experience
Process EfficiencyBest practices lead to more efficient and productive operations
Enhanced Transparency, Better KPIBetter management and organizational performance
IT SimplificationConsolidation of IT assets
CustomerIn
Channel Services
Customer-Centric Processes
Customer-Centric
Origination
Commercial Lending
CreditCards Deposits
ConsumerLoan
Mortgage
CIF
Monitor and Manage
Prospect Assess Need Manage Application
StructureOffer
ExecuteOffer
Wowme!
Empowerme!
Knowme!
Manage the complete end-to-end customer on-boarding process
Product OutProduct Out
Credit CardChecking Mortgage